guest services executive

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a Guest&nbsp;Services Executive to join the Front Office Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
 </li>
 <li>
 Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
 </li>
 <li>
 Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests, and carry out cashiering duties like foreign currency exchange, paid outs etc.
 </li>
 <li>
 Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
 </li>
 <li>
 Identify and anticipate guest&rsquo;s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
 </li>
 <li>
 Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence, and maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 A minimum of 2 years of Front Office experience in a 5-star hotel setting.
 </li>
 <li>
 Strong knowledge of Microsoft Office products, Opera PMS (Cloud).
 </li>
 <li>
 Clear and effective communication skills in English.
 </li>
 <li>
 Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
 </li>
 </ul>
 
 
 
 About&nbsp;the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Front Office - Jumeirah Beach Hotel

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job&nbsp;
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Guest Relations
 
 
 to join
 
 
 Jumeirah Mina Al Salam
 
 
 .&nbsp;
 
 
 The main duties and responsibilities of this role include:&nbsp;
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or front desk roles within the hospitality industry.&nbsp;
 </li>
 <li>
 Bachelor's degree in hospitality management, Business Administration, or a related field.&nbsp;
 </li>
 <li>
 Leadership and team management skills&nbsp;
 </li>
 <li>
 Detail orientated&nbsp;
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah&rsquo;s portfolio of exceptional properties, representing a timeless pinnacle of luxury.&nbsp;
 
 
 One of the world&rsquo;s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai&rsquo;s most exquisite dining experiences, from the MICHELIN starred and Gault&amp;Millau&rsquo;s three toque Al Muntaha to the ultimate lifestyle destination, SAL.&nbsp; &nbsp;
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for an
 
 Guest Services Executive
 
 to join the
 
 Front Office
 
 team at
 
 Jumeirah Burj Al Arab
 
 . The main duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.&nbsp;
 
 &nbsp;
 </li>
 <li>
 Courteously answer all incoming phone calls in a professional and friendly manner.
 
 &nbsp;
 </li>
 <li>
 Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.&nbsp;
 
 &nbsp;
 </li>
 <li>
 Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa &amp; health club for membership etc., front office for rooms etc. &amp; experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
 
 &nbsp;
 </li>
 <li>
 Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office &amp; Experience Team).&nbsp;
 
 &nbsp;
 </li>
 <li>
 Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers
 </li>
 </ul>
 
 
 
 About You:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum two years&rsquo; experience in hospitality or guest service-related work.
 
 &nbsp;
 </li>
 <li>
 &nbsp;Minimum of two years of experience in retail/cash handling.
 
 &nbsp;
 </li>
 <li>
 Strong Customer service orientation and ownership.
 
 &nbsp;
 </li>
 <li>
 Reflect professional image in line with Jumeirah grooming standards.
 
 &nbsp;
 </li>
 <li>
 Emotional intelligence to understand that customer emotions play a key part in building customer engagement and brand loyalty, both of which can contribute to better sales, revenue, and ROI.
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Guest Services Executive - Front Office - Jumeirah Burj Al Arab

Aanley Services Private Limited

Guest Relations Executive (GRE)Min Experience- 2+ yearsLocation - Mohali, PunjabGRE JDs Guest Services: Greeting guests, assisting with check-in and check-out, escorting them to their rooms, and providing information about hotel amenities and local attractions. Complaint Resolution: Effectively handling and addressing guest complaints and concerns to ensure guest satisfaction. VIP Management: Overseeing VIP guests, managing their arrivals and departures, and completing pre-registration formalities. Communication: Serving as a liaison between guests and staff, ensuring clear and prompt communication. Coordination: Working with other departments, such as housekeeping, to fulfill guest requests and ensure smooth operations. Record Keeping: Maintaining guest records, feedback, and reports for administrative and service improvement purposes. Problem-Solving: Utilizing excellent problem-solving skills to resolve issues that may arise during a guest's stay.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>Guest relations: 2 years (Preferred)</li></ul>

Guest Relations Executive

<div>
 
 
 
 About Jumeirah &amp; the Hotel:&nbsp;
 
 &nbsp;
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  &nbsp;
 
 
 Madinat Jumeirah, Jumeirah&rsquo;s mega-resort is home to four ultra-luxurious hotels &ndash; Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf &ndash; all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.&nbsp;&nbsp; &nbsp;
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for a&nbsp;
 
 Guest Services Executive
 
 &nbsp;to join our team of&nbsp;
 
 Guest Relations
 
 &nbsp;at
 
 Jumeirah Mina Al Salam
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.&nbsp;
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.&nbsp;
 </li>
 </ul>
 
 
 
 About You:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About&nbsp;the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp; &nbsp;
 
 
</div>

Guest Service Executive - Guest Relations - Jumeirah Mina Al Salam

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent Arabic &amp; English (Mandatory)About the RoleWe&rsquo;re seeking a presentable, confident, and guest-focused Guest Relations Executive to be the face of our luxury holiday homes. If you have a passion for hospitality, an eye for detail, and a talent for keeping guests happy &mdash; this role is made for you!Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>Female candidates only</li><li>Fluent in Arabic &amp; English (spoken &amp; written)</li><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Presentable, confident, and guest-oriented personality</li><li>Excellent communication &amp; problem-solving skills</li><li>Flexible with working schedules (evenings, weekends, holidays if required)</li><li>Ability to remain calm under pressure &amp; resolve issues on the spot</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a young, energetic, and supportive team Career growth opportunities in hospitality &amp; guest experienceHow to Apply Send your CV + recent photo to [Your Email/WhatsApp]. Only shortlisted candidates will be contacted for an interview.Your role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED3,500.00 - AED6,000.00 per month

Guest Relations Executive (Female Only)

Bin Al Sheikh Real Estate Brokerage

Guest Relationship Executive (Female) &ndash; Immediate Joining Bin Al Sheikh Real Estate &ndash; Doha, QatarJob Type: Full-time | Availability: Immediate Joiners Only | Industry: Real Estate / Hospitality / ShowroomAbout Us: Bin Al Sheikh Real Estate is a leading property company in Doha, Qatar, delivering premium real estate services and exceptional customer experiences. We are urgently hiring a Guest Relationship Executive (Female) with strong hospitality, real estate, front desk, or hostess experience to join our growing team.Role Summary: The Guest Relationship Executive will be the first point of contact for clients, ensuring a high-quality, welcoming, and professional experience from the moment they enter our office or showroom.Key Responsibilities:<ul><li>Welcome and assist clients, guests, and visitors in a professional and friendly manner</li><li>Answer calls, respond to inquiries, and schedule appointments</li><li>Provide accurate property information and promote company services</li><li>Maintain client records, appointment schedules, and follow-up lists</li><li>Coordinate with sales, leasing, and admin teams for smooth operations</li><li>Assist with promotional events, exhibitions, and marketing activities</li></ul>Qualifications &amp; Skills:<ul><li>Female candidates only (with a professional and presentable appearance)</li><li>Immediate availability is mandatory</li><li>2+ years&rsquo; experience in real estate, hospitality, luxury retail, customer service, or hostess roles</li><li>Strong communication skills in English (Arabic is an advantage)</li><li>Proficiency in MS Office and basic administrative tools</li><li>Excellent interpersonal skills with a client-focused attitude</li></ul>Benefits:<ul><li>Competitive salary package </li><li>Professional and supportive work environment</li><li>Career growth opportunities in a well-established company</li></ul>Location: Doha, QatarHow to Apply: Email your CV and portfolio to: basrecruitment@binalsheikh.com Subject Line: Applying for Guest Relationship Executive &ndash; Immediate Joining Or WhatsApp: +974 5067 7069#GuestRelationship #FemaleReceptionist #Hostess #CustomerService #FrontDesk #RealEstateJobsQatar #HospitalityJobsDoha #ShowroomJobs #ImmediateJoiner #ClientRelations #PropertyJobsQatar #AdminJobsDoha.Job Type: Full-time

Guest Relationship Executive (Female) – Immediate Joining

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