guest services host

The Strong National Museum of Play

<div><div><div><div><div><div><div><div><div><div><div><div><div><div>As one of the country&rsquo;s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service to its guests. Although guest service is the responsibility of each staff member, the guest services host is responsible for providing frontline exceptional visitor service and completing gallery assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the guest services host will generally be trained to work in all museum exhibits.
This position requires a patient, relentlessly positive, friendly, and approachable individual who is passionate about making a difference in a guest&rsquo;s day and knowledgeable about the museum. The guest services host is required to expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position.
All museum staff are expected to cooperate with one another in furthering the museum&rsquo;s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.
Responsibilities include :
<ul><li>Understand the importance the museum places on extraordinary guest service and treat everyone with dignity and respect. Greet, welcome, and interact with museum guests.
</li><li>Provide extraordinary guest service, regardless of specific assignment, and work within given authority to go above and beyond expectations as appropriate.
</li><li>Effectively handle guests&rsquo; needs, questions, and expectations in a manner consistent with museum service goals.
</li><li>Resolve guest complaints quickly and effectively utilizing service recovery techniques.
</li><li>Use initiative and enthusiasm to create exceptional guest experiences.
</li><li>Maintain an overall awareness and knowledge of the museum&rsquo;s mission, history, programs, and special events as they affect museum visitation, and effectively communicate this information to guests when asked.
</li><li>Report to work on time, as scheduled.
</li><li>Always remain in assigned area unless permission is granted by a guest services supervisor or the director of guest services.
</li><li>Participate in frequent cleaning and dusting of gallery spaces, as assigned.
</li><li>Operate, monitor, and communicate via a two-way radio connecting various museum teams including guest services, security, environmental services, and public programs. The radio must always be worn when working.
</li><li>Anticipate situations and respond quickly and effectively, especially in matters involving the safety of people. Introduce safety considerations, handle minor emergencies appropriately, and call for assistance as needed.
</li><li>Provide assistance to guests who ask for directions within the museum or have been separated from their party, and provide back-up to other gallery staff to reunite lost visitors.
</li><li>Maintain integrity of assigned areas by following guest service and safety procedures and standards.
</li><li>Maintain appearance and functionality of assigned area by cleaning up after guest activity and periods of high traffic.
</li><li>Organize and maintain inventory of craft and activity supplies as needed. Notify a guest services supervisor of low-stock items as applicable.
</li><li>Model proper use of materials and participation in activities.
</li><li>Report broken or worn toys and other exhibit-related issues to the appropriate manager.
</li><li>Together with the director of guest services and guest services supervisors, identify and develop ways to improve work processes, efficiency, and quality.
</li><li>Take initiative to identify and solve problems. Publicly support team decisions, even if they conflict with personal opinions.
</li><li>Participate in all required museum trainings.
</li><li>Welcome new staff and create a positive work environment.
</li><li>Identify and act on opportunities to help and support the efforts of coworkers and staff from other teams.
</li></ul><div>Minimum Qualifications :
<ul><li>Open availability to work any day of the week including the willingness to work Fridays and Saturdays until 8 p.m. as well as holidays.
</li><li>High school diploma, GED, or CDOS.
</li><li>Ability to be successfully trained to work competently in all exhibit spaces as well as the admissions area and/ or ropes course. Candidates must be willing to be trained and work at the ropes course.
</li><li>Demonstrated ability to work collaboratively and cooperatively in a team environment.
</li><li>Prior guest services experience in a fast-paced entertainment venue is a plus.
</li></ul><div><div><div>We offer :
<ul><li>A positive, comfortable work environment working with people that love what they do.
</li><li>Paid-Time-Off (accrued monthly) and paid holidays annually
</li><li>Access to affordable medical coverage after 60 days of employment.
</li><li>After 6 months of employment- museum 403(b) contribution of 4% and a one-for-one museum match on participant contributions up to an additional 4%.
</li><li>Free parking in the museum's covered garage.
 </li></ul></div>The Strong is an Equal Opportunity Employer.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Guest Services Host I

Boyne River Inn

Job Overview We are seeking a friendly and organized Host/Host to join our dynamic team in providing exceptional guest experiences at our restaurant. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring smooth operations at the front of the house. This role requires excellent communication skills, a passion for hospitality, and a commitment to outstanding customer service.Responsibilities<ul><li>Greet guests warmly upon arrival and manage the seating arrangements to optimize flow and efficiency.</li><li>Maintain an organized waiting list and communicate wait times accurately to guests.</li><li>Provide menus and inform guests about daily specials or promotions.</li><li>Assist in managing reservations through phone etiquette and effective guest relations.</li><li>Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.</li><li>Address guest inquiries or concerns promptly and professionally, ensuring a positive dining experience.</li><li>Uphold cleanliness and organization of the host/host area, including menus and waiting areas.</li></ul>Experience<ul><li>Previous experience in guest services or hospitality is preferred but not required.</li><li>Familiarity with restaurant operations, including food service protocols.</li><li>Proficiency in using Aloha POS or similar point-of-sale systems is a plus.</li><li>Strong communication skills with an emphasis on customer service and guest relations.</li><li>Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.</li></ul>Join us as we strive to create memorable dining experiences for our guests!Job Type: Full-timePay: From $13.73 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Host

Joker's Icehouse Bar & Grill

```Job Summary:We are seeking a friendly and professional Host/Host to join our team. As a Host/Host, you will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.Skills:- Excellent guest services skills with a warm and welcoming demeanor- Strong communication skills to effectively interact with guests and team members- Exceptional customer service skills, ensuring guest satisfaction at all times- Ability to handle difficult situations with patience and professionalismIf you are passionate about providing outstanding hospitality experiences and thrive in a fast-paced environment, we invite you to apply for the position of Host/Host. Join our team and be part of creating memorable dining experiences for our valued guests.```Job Type: Part-timePay: From $8.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Host/Expeditor

Outback Steakhouse

Overview Join our vibrant team as a Host, where your energy and hospitality skills will set the tone for an exceptional guest experience. As the welcoming face of our establishment, you'll create a warm, inviting atmosphere by greeting guests, managing reservations, and ensuring smooth seating arrangements. Your enthusiasm and excellent communication will help foster a positive environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your customer service and hospitality skills in a dynamic setting. Must be 16 years of age or older.Responsibilities<ul><li>Greet guests warmly upon arrival, providing friendly and professional service that makes everyone feel welcome</li><li>Coordinate with the dining team to ensure timely seating and accommodate special requests or needs</li><li>Answer guest inquiries via phone with courteous phone etiquette, providing information about menu items and wait times</li><li>Maintain a clean and organized host stand, ensuring all materials are stocked and presentable</li><li>Assist with guest relations by addressing concerns promptly and professionally, enhancing overall satisfaction</li><li>Support the restaurant team during busy periods by managing waitlists and communicating effectively with staff</li></ul>Qualifications<ul><li>Prior experience as a Host or Hostess in a food service or restaurant environment preferred</li><li>Strong customer service skills with a friendly, approachable demeanor</li><li>Excellent communication skills, both verbal and written, to interact confidently with guests and team members</li><li>Experience in hotel or guest services can be advantageous</li><li>Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining professionalism</li><li>Knowledge of restaurant operations, serving etiquette, and hospitality standards is desirable</li></ul>This role is ideal for motivated individuals passionate about creating memorable guest experiences. If you thrive in lively environments and enjoy connecting with people, we invite you to bring your enthusiasm to our team!Job Type: Full-timePay: $16.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Sweet Catch BK

Job Overview We are seeking an energetic and personable Host to be the welcoming face of our establishment. As a vital first point of contact, you will create a warm, friendly atmosphere that makes every guest feel valued and comfortable from the moment they arrive. Your enthusiasm, excellent communication skills, and attention to detail will set the tone for an exceptional dining or hospitality experience. This paid position offers an exciting opportunity to showcase your hospitality talents while working in a dynamic environment where guest satisfaction is our top priority.Responsibilities<ul><li>Greet guests warmly with genuine enthusiasm, ensuring they feel appreciated and comfortable</li><li>Manage reservation bookings and waitlists efficiently using POS systems such as Resy</li><li>Escort guests to their tables, providing menus and answering initial questions about the menu or restaurant amenities</li><li>Maintain clear communication with kitchen staff and servers to coordinate seating flow and guest needs</li><li>Handle guest inquiries over the phone with professionalism, demonstrating excellent phone etiquette and guest relations skills</li><li>Monitor waiting areas, ensuring cleanliness, comfort, and timely seating arrangements</li><li>Support guest services by addressing concerns promptly and courteously to enhance overall satisfaction</li></ul>Experience<ul><li>Prior experience as a Host or in a customer service role within food service or hospitality environments is highly preferred</li><li>Familiarity with restaurant operations, including POS systems such as Clover and Breadcrumb is advantageous</li><li>Strong communication skills with the ability to engage confidently with diverse guests</li><li>Experience in hotel or guest services roles is a plus, demonstrating adaptability in hospitality settings</li><li>Proven ability to handle high-pressure situations with professionalism and a positive attitude</li><li>Knowledge of serving etiquette, hotel guest relations, and phone etiquette enhances your suitability for this role</li></ul>Join us to be part of a vibrant team dedicated to delivering memorable experiences! Your enthusiasm and dedication will help us create welcoming environments where every guest feels valued and cared for.Job Type: Part-timePay: $20.00 - $25.00 per hourWork Location: In person

Rossa Room Speakeasy

Job Summary Join our dynamic team as a Hostess/Host and become the welcoming face of our vibrant restaurant. In this lively role, you will create a warm, inviting atmosphere by greeting guests with enthusiasm, managing reservations, and ensuring seamless seating arrangements. Your energy and excellent communication skills will set the tone for an exceptional dining experience, making guests feel valued from the moment they arrive. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a memorable guest journey.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Manage reservations efficiently using POS systems such as Toast POS, and coordinate seating arrangements to optimize flow</li><li>Answer guest inquiries via phone with courteous phone etiquette, providing accurate information about wait times and restaurant offerings</li><li>Maintain a clean and organized host stand, ensuring all seating charts and reservation logs are up-to-date</li><li>Assist servers and kitchen staff by communicating guest needs promptly and accurately</li><li>Handle guest concerns with professionalism, demonstrating excellent guest relations and hospitality skills</li><li>Support overall restaurant operations by maintaining a positive attitude and fostering a welcoming environment for all guests</li></ul>Experience<ul><li>Prior experience as a host or hostess in food service or restaurant settings is preferred but not required; we value enthusiasm and a customer-focused mindset</li><li>Strong communication skills, both verbal and written, are essential for engaging with guests and team members effectively</li><li>Familiarity with POS systems such as Toast POS enhances efficiency in managing reservations and guest information</li><li>Experience in hotel or guest services roles is advantageous, demonstrating your ability to provide exceptional hospitality experiences</li><li>Knowledge of serving protocols, hotel operations, or hospitality industry standards is a plus</li><li>Ability to handle multiple tasks simultaneously while maintaining professionalism in a fast-paced environment</li></ul>Join us to be part of an energetic team dedicated to delivering outstanding guest experiences! We believe in fostering a supportive environment where your hospitality talents can shine. This is more than just a job &mdash; it&rsquo;s an opportunity to grow your career in the vibrant world of food service and guest relations.Job Type: Full-timePay: $15.00 - $25.50 per hourExpected hours: 40 per weekWork Location: In person

Hostess/Host

La Lupita USA

LA LUPITA DALLASLa Lupita Taco &amp; Mezcal is a high-energy Mexican restaurant and mezcal bar born in Los Cabos, Mexico, now opening its first U.S. location in Dallas. Our philosophy is Authentic, Not Approximate &mdash; we nixtamalize our own corn, build our trompo from scratch, and serve a mezcal program rooted in real Mexican tradition.THE ROLEYou are the first and last impression at La Lupita. Our host stand runs two roles working together: the Greeter manages reservations, assigns tables, and creates Guest Chits. The Seater escorts guests, ensures proper table setup, and delivers chits to the Front Waiter. You may fill either role depending on the shift.WHAT YOU'LL DOGreet every guest immediately with a smile &mdash; never let anyone stand unrecognized at the host stand.As Greeter: Manage reservations, assign tables per seating chart, complete Guest Chits for every party (name, allergies, special occasions &mdash; non-negotiable)As Seater: Escort guests at a natural pace, remove excess settings, hand menus directly to each guest. Monitor table flow continuously&mdash;balance sections so no server gets overloaded Handle phone protocol: politely place callers on hold to acknowledge arriving guests first.Opening: Review reservations, walk dining room, stock host stand.Closing: Reset charts, organize menus, communicate guest issues to management.WHAT YOU BRINGPrevious host or FOH experience in a full-service restaurant preferred Warm, confident personality &mdash; you make people feel welcome naturally. Organized and calm during busy service. Detail-oriented &mdash; Guest Chits must be accurate every time. Able to multitask: greeting, seating, waitlist, and phones simultaneously. Bilingual (English/Spanish) a plus.WHY LA LUPITA &mdash; Ground-floor opportunity with an international brand's first U.S. location La Lupita Taco &amp; Mezcal Dallas, TX lalupitausa.com &mdash; Structured training program &mdash; Growth opportunities as La Lupita expands across the U.S. &mdash; Be part of Dallas's most exciting new restaurant opening Ready to join the team? Apply now and tell us why you belong at La Lupita.Job Types: Full-time, Part-timePay: $14.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

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Guest Services Host I

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