guest services

Glow Beauty On Demand

<br> <br>Job Details<br>Location: UAE<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Rooms &amp; Guest Services Operations<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Role Summary<br>As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands.<br> <br>What You ll Do<br> <br>* Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes.<br>* Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions.<br>* Support the rooms and guest services team in daily operations.<br>* Ensure guest requests and issues are managed promptly and effectively.<br>* Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations.<br> <br>Ideal Profile<br> <br>* Previous experience in guest services or front-of-house roles in a luxury hospitality environment.<br>* Excellent communication and interpersonal skills.<br>* Strong attention to detail and ability to anticipate guest needs.<br>* Fluency in English; additional languages are an advantage.<br>* Flexible, team-oriented, and able to work in a fast-paced resort setting.<br><br>

Guest Services Associate

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><p><b>About the role
</b></p><div>Greets guests and escorts them to their rooms
</div><ul><li>Delivers luggage to room upon check-in and picks up luggage from room upon departure,
</li></ul><ul><li>moving the luggage to storage or the Front Drive.
</li></ul><ul><li>Maintains proper records of deliveries and pick-ups. (40%) Handles all guest interactions with the highest level of hospitality and professionalism,
</li></ul><ul><li>accommodating special requests whenever possible; resolves customer complaints,
</li></ul><ul><li>assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
</li></ul><ul><li>(20%) Greets all guest passing through lobby and offers them assistance. (10%). Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>(10%) Works harmoniously and professionally with co-workers and supervisors. (10%) Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%) Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%)
</li></ul><p></p><p><b>What you will do
</b></p><div>Provides a high level of cleanliness in the lobby and luggage storage room.
</div><ul><li>Assists guests at the Concierge Desk.
</li></ul><ul><li>Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.
</li></ul><p></p><p><b>What you bring
</b></p><ul><li>Minimum level of hospitality experience is required prefer with previous experience in 5stars luxury hotel
</li></ul><ul><li>Good level of English skills reading speaking and writing
</li></ul><ul><li>Body physically condition in good shape is prefer
</li></ul><ul><li>Ability to work different shift<br>
</li></ul><div><br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li></li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><ul><li>Full Shift (Not part time
</li></ul><ul><li>9 Hours a day including one hour break
</li></ul><ul><li>Vacation plan according to the resort P&amp;P</li></ul></div><p></p>

Guest services Attendant

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p><br>
Qualifications</p><div><div>
Qualifications<br>
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

GUEST SERVICES OFFICER

SOFITEL

<p>Receive each guest call in a professional and friendly manner.</p> <ul> <li>Maintain effective communication with all related department to ensure smooth service delivery.</li> <li>Handle every query in a polite and courteous manner and exceed guest expectations.</li> <li>Maintain an up to date knowledge of the hotel and local services.</li> <li>Maintain an awareness of guest profile through the Opera guest profile system.</li> <li>Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li> <li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li> <li>Take messages for guests and management as per the required standard.</li> </ul>

Guest Services Officer - Communications

Saudi Entertainment Ventures | SEVEN

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Functional Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Key Accountability Areas:
  </strong>
 </p>
 <p>
  <strong>
   Guest Interaction and Assistance
  </strong>
 </p>
 <ul>
  <li>
   Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
  </li>
  <li>
   Handle guest inquiries, including providing information about the facility, operating hours, and available services.
  </li>
  <li>
   Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
  </li>
 </ul>
 <p>
  <strong>
   Guest Service
  </strong>
 </p>
 <ul>
  <li>
   Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
  </li>
  <li>
   Provide proactive support by anticipating guest needs and offering assistance before being asked.
  </li>
  <li>
   Promote additional services and amenities offered at the facility to enhance the guest experience.
  </li>
 </ul>
 <p>
  <strong>
   Operational Support
  </strong>
 </p>
 <ul>
  <li>
   Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
  </li>
  <li>
   Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
  </li>
  <li>
   Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
  </li>
 </ul>
 <p>
  <strong>
   Communication and Coordination
  </strong>
 </p>
 <ul>
  <li>
   Maintain clear and effective communication with other team members to ensure a seamless guest experience.
  </li>
  <li>
   Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
  </li>
  <li>
   Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
  </li>
 </ul>
 <p>
  <strong>
   Guest Experience
  </strong>
 </p>
 <ul>
  <li>
   Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
  </li>
  <li>
   Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
  </li>
  <li>
   Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
  </li>
 </ul>
 <p>
  <strong>
   Service Level Standards
  </strong>
 </p>
 <ul>
  <li>
   Adheres to SLS
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KNOWLEDGE &amp; EXPERIENCE:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
  </li>
 </ul>
 <p>
  <strong>
   Professional Certifications
  </strong>
 </p>
 <ul>
  <li>
   Certification in Customer Service or Hospitality is a plus.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
  </li>
  <li>
   Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
  </li>
  <li>
   A positive attitude and a commitment to providing exceptional guest service.
  </li>
 </ul>
 <p>
 </p>
</div>


Guest Services Associate - Riyadh

Bab Al Shams Desert Resort

<div></div><div><div>Teal Leader, Guest Services<br>
(17884)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

Accor Group

<br>Job Title<br>Bell Attendant   Guest Services   Luxury Floating Hotel   Dubai, UAE<br>Job Description<br>Bell Attendant   Guest Services   Luxury Floating Hotel   Dubai, UAE<br> <br>Position Overview<br>Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles.<br> <br>Job Details<br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Front-of-House Luggage Services and Guest Assistance<br>As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey.<br> <br>What You ll Do<br> <br>* Greet and welcome all guests with professionalism and courtesy upon arrival<br>* Assist guests with transporting, storing, and retrieving luggage<br>* Maintain an organized and secure luggage storage area for both short- and long-term stays<br>* Keep updated records of VIP, group, and individual arrivals for effective planning<br>* Provide guests with directions, hotel information, and respond to general inquiries<br>* Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs<br>* Handle guest requests related to bell services efficiently and with a service-first mindset<br>* Monitor and comply with hotel policies related to key handling and safety deposit boxes<br>* Use Opera or similar hotel systems for tracking guest services and room allocations<br>* Support a safe, clean, and organized lobby and bell desk area at all times<br> <br>Ideal Profile   Courteous and Organized Hospitality Support<br> <br>* Minimum 1 year of experience in a similar bell desk or guest services role<br>* Proficiency in Opera PMS is preferred<br>* Fluency in English is required; knowledge of additional languages is a plus<br>* Strong interpersonal skills and ability to remain calm and helpful under pressure<br>* Good organizational skills and attention to detail when handling guest belongings<br>* Team player with a strong service ethic and ability to multitask in a busy environment<br>* Prior experience in a luxury or heritage hospitality setting is an advantage<br><br>

Bell Attendant Guest Services

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