guest services

Glow Beauty On Demand

<br> <br>Quick Summary<br>Bvlgari Resort Dubai is seeking a Guest Services Associate to deliver exceptional service experiences for luxury travelers. This role is central to maintaining the resort s reputation for elegance, exclusivity, and world-class hospitality.<br> <br>Job Details<br>Location: UAE<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Rooms &amp; Guest Services Operations<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Role Summary<br>As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands.<br> <br>What You ll Do<br> <br>* Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes.<br>* Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions.<br>* Support the rooms and guest services team in daily operations.<br>* Ensure guest requests and issues are managed promptly and effectively.<br>* Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations.<br> <br>Ideal Profile<br> <br>* Previous experience in guest services or front-of-house roles in a luxury hospitality environment.<br>* Excellent communication and interpersonal skills.<br>* Strong attention to detail and ability to anticipate guest needs.<br>* Fluency in English; additional languages are an advantage.<br>* Flexible, team-oriented, and able to work in a fast-paced resort setting.<br><br>

Guest Services Associate

Farah Experiences

<div><ul><li><p>Welcome guests in a friendly and professional manner
</p></li><li><p>Engage each guest as a unique individual and listen attentively to their requests
</p></li><li><p>Manage and maintain queue lanes efficiently
</p></li><li><p>Sell tickets and other products via a computerised Point of Sale (POS) system
</p></li><li><p>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</p></li><li><p>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</p></li><li><p>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</p></li><li><p>Maintain knowledge and awareness of ongoing promotions
</p></li><li><p>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</p></li><li><p>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</p></li><li><p>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</p></li><li><p>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</p></li><li><p>Efficiently manage all guest services operational areas
</p></li><li><p>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</p></li><li><p>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</p></li><li><p>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</p></li><li><p>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</p></li><li><p>Fondly bid farewell to all guests exiting the park
</p></li></ul><p><b>Essential:
</b></p><ul><li><p>English proficiency (spoken &amp; written)
</p></li><li><p>Basic computer knowledge
</p></li><li><p>Ability and genuine willingness to entertain/engage guests
</p></li><li><p>Flexibility
</p></li><li><p>High levels of respect and integrity
</p></li></ul><p><b>Desirable:
</b></p><ul><li><p>Theme park/water park experience
</p></li><li><p>Higher secondary or equivalent</p></li></ul></div><p></p>

Marriott International

&nbsp;Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success   creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts   to get it right for our guests and our business each and every time.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&nbsp;

Guest Services Assistant

Rotana Hotels

<p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:</p> <ul> <li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information</li> <li>Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction</li> <li>Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li> <li>Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately</li> <li>Responsible for an efficient, clean, safe and hygienic upholding of all front office areas</li> <li>Assure compliance and coordination of guests needs, requests and personal preference</li> <li>Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu8lRk7%2bawGxlfjxXu9FkFOLc" width="0" height="0" />

Guest Services Manager

Forest Lawn

<div><div><div><p>The Guest Services Specialist position is vital to the success of Forest Lawn. This position is responsible for serving client families or visitors (within our reception/lobby area) in a professional and respectful manner by greeting, welcoming, and assisting. The Guest Services Supervisor oversees and leads the Guest Service Specialist to ensure client families are greeted in a professional and respectful manner consistently.</p></div><div><br>
<div>
</div></div><div><div><b>What You'll Be Doing</b></div></div><div><br>
<div>
</div></div><div><ul><li>Communicate service schedule and other events to team such as community events or training meetings.</li></ul>
</div><div><ul><li>Responsible for administrative duties team scheduling, managing labor hours, supply requests and inventory, and reviewing surveys.</li></ul>
</div><div><ul><li>Performance management of team including performance reviews, disciplinary documentation, and any staffing changes, interview and select to fill open positions.</li></ul>
</div><div><ul><li>Participate in team goals and the development of standard operating procedure guidelines.</li></ul>
</div><div><ul><li>Train and model team on service standards.</li></ul>
</div><div><ul><li>Confirm and present urn client family.</li></ul>
</div><div><ul><li>Develop and nurture working relationship with Memorial Counseling and Planning Advisors to ensure positive interactions.</li></ul>
</div><div><ul><li>Conduct regular staff and safety meetings.</li></ul>
</div><div><ul><li>Ensure Guest Specialist follow meal and rest break policies.</li></ul>
</div><div><ul><li>Maintain consistent communication with Vice President.</li></ul>
</div><div><ul><li>Represent Forest Lawn in a courteous and professional manner</li></ul>
</div><div><ul><li>Ensure lobby and surrounding areas are clean, secure, and well maintained for client families. If area requires attention, will contact appropriate department.</li></ul>
</div><div><ul><li>Serve families or visitors promptly and professionally with compassion</li></ul>
</div><div><ul><li>Train team to be able to qualify client family inquiries to determine if a family is At-Need, Pre-Need, Illness or has another need and then direct to the appropriate department</li></ul>
</div><div><ul><li>Handle concerns from client families and visitors with respect, professionalism, and able to identify the appropriate person or avenue to resolve the concern including Grounds complaints.</li></ul>
</div></div><div><div><ul><li>Receive and appropriate documents receipt of clothing, jewelry, or personal effects from a client family.</li></ul>
</div><div><ul><li>Answers client families&rsquo; questions relating to funeral arrangements, products and services.</li></ul>
</div><div><ul><li>Ability to project a calm, respectful, comforting and professional demeanor.</li></ul>
</div>
</div><ul><li><div><ul><li><div>Customer service and hospitality experience of 3-5 years.</div>
</li></ul>
</div><div><ul><li><div>High School Diploma/ G.E.D.</div>
</li></ul>
</div><div><ul><li><div>Valid CA Drivers License.</div>
</li></ul>
</div><div><ul><li><div>PC Literate; have basic knowledge of Word and Excel.</div>
</li></ul>
</div><div><ul><li><div>Excellent communication and customer service skills; Exhibits patience and the ability to connect with guests.</div>
</li></ul>
</div><div><ul><li><div>Available to work on-site, available weekends, holidays, and evenings to guide and monitor service level being provided by team.</div></li></ul></div><br>
<div>
<p></p><p><b>Preferred Qualifications</b></p></div><div><br>
<div>
</div></div><div><ul><li><div>Bilingual in Spanish or Armenian.</div>
</li><li>
Previous supervisory experience is a plus.</li><li>
Associates Degree.</li></ul></div></li></ul><br>
<p>
</p><p><b>Competitive Benefits</b></p>
<p>
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.</p>
<p>
Click here to learn more about our benefit offerings.</p><br>
<p></p>
<p><b>
Drug Testing Policy
</b></p><p>Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.</p><br>
<p></p>
<p><b>
E-Verify Statement</b></p>
<p>
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.</p><br>
<p></p>
<p>
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.</p><br>
<p></p>
<p><b>
Fair Chance Initiative for Hiring Ordinance
</b></p><p>Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.</p><p>
Forest Lawn has always attracted unique and exceptional individuals; those who aren&rsquo;t satisfied with simply building a career,but want to go home at the end of the day knowing they&rsquo;ve made a profound and positive difference in people&rsquo;s lives.</p></div>

Guest Services Supervisor

SSC DMCC

<p>We are seeking a well-spoken and reliable Guest Relationship Executive to join our team. The ideal candidate will have a warm guest first approach and also be able to perform basic handyman and maintenance work in short-term rental apartments. If you are good with people and tools this role is for you!</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist guests during check-in and check-out.</li><li>Handle guest requests, questions, and complaints professionally.</li><li>Perform minor repair tasks like fixing lights, door locks, curtain rods, basic plumbing</li><li>Inspect units before and after guest stays to ensure everything is in working order.</li><li>Coordinate with external technicians when needed for advanced repairs.</li><li>Maintain cleanliness and readiness of the property.</li><li>Monitor and restock guest amenities and maintenance supplies.</li><li>Keep records of issues reported, work performed, and guest feedback.</li></ul><p><b>Requirements:</b></p><ul><li>1 year of experience in hospitality or maintenance roles.</li><li>Basic handyman skills (electrical, plumbing, general repair).</li><li>Friendly, professional attitude with good communication skills</li><li>Good physical fitness; willing to travel between multiple apartments.</li><li><b>Own visa (residence/freelance/spouse visa) is preferred.</b></li><li>Driving license is a plus but not mandatory.</li><li>Basic proficiency in English.</li></ul><p><b>Benefits:</b></p><ul><li>Monthly salary: AED 2,000 - 2,500</li><li>Performance bonuses</li><li>Travel allowance (if applicable)</li><li>Opportunity to grow in a fast-growing hospitality company</li><li>Supportive work environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Guest Services Representative

Saadiyat Beach Club

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  An opportunity has risen at Saadiyat Beach Club for
  <strong>
   Guest Services Manager.
  </strong>
  To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company&rsquo;s Standards Policies &amp; Procedures in order to maximize guest satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Duties &amp; Responsibi
  </strong>
  l
  <strong>
   ities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for smooth operations at the front desk and guest complaints at the valet area, pool, and beach.
  </li>
  <li>
   &NoBreak;Ensuring that the team adheres to all club company standards, business conduct, and ethics, policies, and procedures including Health &amp; Safety policies, Grooming Standards, punctuality, and attendance.
  </li>
  <li>
   Accommodate all members and guest requests accurately and efficiently.
  </li>
  <li>
   Responsible for training and development of team members.
  </li>
  <li>
   Ensure guest satisfaction at all times.
  </li>
  <li>
   Ensure that all pertinent information is provided to club members, guests, and employees
  </li>
  <li>
   Ensure that all communication with club members, guests, and employees is complete, accurate, engaging, and positive.
  </li>
  <li>
   Promptly, accurately, and consistently reports all club members' and guest incidents and solves them to the club members' and guests' satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Caring, positive attitude towards guests and colleagues.
  </li>
  <li>
   Hospitality mindset.
  </li>
  <li>
   Upholds professional values, ethics, and standards of integrity.
  </li>
  <li>
   Have a strong eye for detail.
  </li>
  <li>
   Good level of English.
  </li>
  <li>
   Genuine interest in helping guests.
  </li>
  <li>
   Must possess high levels of integrity and maturity.
  </li>
  <li>
   Ability to work on weekends
   <strong>
   </strong>
   shifts
   <strong>
    .
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Have what it takes to join our team?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate for this position will display the following attributes:
 </p>
 <ul>
  <li>
   High School (GED Education) or at least 2 full years as a cashier working in a multi-cultural in a 5-star hotel environment.
  </li>
  <li>
   Ability to handle large restaurants and guest volumes daily.
  </li>
  <li>
   Fluency in spoken and written English.
  </li>
  <li>
   Computer basic skills.
  </li>
  <li>
   HACCP awareness
  </li>
  <li>
   Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
 </p>
</div>


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