guest services

Rotana Ras Al Khaimah - The Mangroves

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
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 <br/>
 <ul>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
  </li>
  <li>
   Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
  </li>
  <li>
   Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  </li>
  <li>
   Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
  </li>
  <li>
   Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
  </li>
  <li>
   Assure compliance and coordination of guests needs, requests and personal preference
  </li>
  <li>
   Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
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 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
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 Understanding Hotel Operations
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 Effective Communication
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 Planning for Business
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 <br/>
 Supervising People
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 <br/>
 Understanding Differences
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 Supervising Operations
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 <br/>
 Teamwork
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 Adaptability
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 <br/>
 Customer Focus
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 <br/>
 Drive for Results
</div>


Guest Services Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25191515<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.</p><p><br>
</p><p>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Services Associate

Bab Al Shams Desert Resort

<div></div><div><div>Guest Services Intern<br>
(18447)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div><br>
<div></div>
<div>
We are looking for a motivated and enthusiastic intern to join our team. The intern will support various projects and gain hands-on experience in Hospitality. This is a fantastic opportunity to learn from experienced professionals and contribute to meaningful work.</div><br>
<div></div>
<div><b>
Key Duties and Responsibilities</b></div><br>
<ul><li>Follow all Bab Al Shams policies and procedures</li><li>Comply with the &ldquo;clean as you go&rdquo; policy</li></ul>
&bull; Report to work on time and in a neat, clean, and pressed uniform including name badge, pen, pad, etc. &bull; Report problems immediately to a supervisor<br>
<ul><li>Support team members with day-to-day tasks.</li><li>Actively participate in daily briefings</li><li>Ensure knowledge of the LQA Standards, and ensure these are followed</li><li>Handle an assigned station, and leave the floor only after permission from a supervisor</li><li>Answer any guest questions about the hotel offerings and services. Make appropriate suggestions to suit guest needs and proactively up-sell items.</li><li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management.</li></ul><div><br>
<b>
Experience &amp; Educational Requirements</b></div><br>
<div></div>
<ul><li>Currently enrolled in University or College</li><li>Strong interest in Hospitality</li><li>Strong communication and interpersonal skills.</li><li>A passion for customer service and hospitality.</li><li>Ability to work well in a team environment.</li><li>Prolonged periods of standing and/ or walking</li><li>Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Guest Services Intern

<div><b>Additional Information</b><br>
<b>Job Number</b>25197558<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.</i>
<p></p><p>Unsere exklusiven Bulgari Hotels &amp; Resorts wurden in Zusammenarbeit mit dem Juwelier und Luxusproduktdesigner Bulgari entwickelt und befinden sich in den wichtigsten kosmopolitischen Metropolen und an luxuri&ouml;sen Resort-Reisezielen. Treten Sie unserem Team bei und leisten Sie einen Beitrag, um G&auml;sten spannende Erlebnisse mit dem zeitlosen Glamour und dem Erbe der Marke Bulgari zu erm&ouml;glichen. Bei Bulgari Hotels &amp; Resorts werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie <b>Ihr Bestes geben</b>, <b>Ihre Bestimmung finden</b>, einem fantastischen globalen <b>Team angeh&ouml;ren</b> und <b>das Beste aus sich herausholen</b>.</p></div></div>

Agent-Guest Services

Sofitel

<div><b>Company Description</b><p><br>
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><p>
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><p>
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.</p><p>
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><b><br>
Job Description</b><br>
<ul><li>
Receive each guest call in a professional and friendly manner.</li><li>
Maintain effective communication with all related department to ensure smooth service delivery.</li><li>
Handle every query in a polite and courteous manner and exceed guest expectations.</li><li>
Maintain an up to date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the Opera guest profile system.</li><li>
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li><li>
Take messages for guests and management as per the required standard.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 1-2 years&rsquo; experience in a similar role in a hotel.</li><li>
Fluency in English both written and verbal communication skills.</li><li>
Additional language is advantage.</li><li>
Energy and enthusiasm with an eye for detail.</li></ul></div>

Guest Services Officer - Communications

Pilot Flying J

<div><b>Company Description</b><p><br>
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.</p><p>
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.</p><p>
Military encouraged to apply.</p><b><br>
Job Description</b><p><br>
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.</p><p>
Pay Rates Starting between: $21.41 - $31.40 / hour</p><b><br>
Qualifications</b><br>
<ul><li>
Previous experience or working knowledge of retail operations</li><li>
Incredible customer service skills &amp; the ability to help maintain a customer focused culture</li><li>
Must be proficient with a calculator, computer, and other equipment</li><li>
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives</li><li>
Must be able to work a flexible schedule of nights, days, weekends, and holidays</li><li>
Background check is required</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Fuel Discount</li><li>
Nation-wide Medical Plan/Dental/Vision</li><li>
401(k)</li><li>
Flexible Spending Accounts</li><li>
Adoption Assistance</li><li>
Tuition Reimbursement</li><li>
Flexible Schedule</li><li>
Weekly Pay</li></ul></div>

Guest Services Leader

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25184629
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 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
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 <strong>
  Location
 </strong>
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
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 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
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 <br/>
 <em>
  Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
  <br/>
  <br/>
 </em>
 Zamana meydan okuyan ihti&scedil;am&inodot; &ouml;nc&uuml; bir ruhla birle&scedil;tiren St. Regis Hotels &amp; Resorts, d&uuml;nyan&inodot;n d&ouml;rt bir yan&inodot;ndaki en iyi yerlerde 50'yi a&scedil;k&inodot;n l&uuml;ks otel ve tatil k&ouml;y&uuml;yle kendisini harika deneyimler sunmaya adam&inodot;&scedil;t&inodot;r. Yirminci y&uuml;zy&inodot;l&inodot;n ba&scedil;&inodot;nda ilk St. Regis otelinin New York'ta John Jacob Astor IV taraf&inodot;ndan a&ccedil;&inodot;lmas&inodot;yla hayata ge&ccedil;en marka, kendine &ouml;zg&uuml; Kahya Hizmetimizin yan&inodot; s&inodot;ra klasik incelikle modern duyarl&inodot;l&inodot;&gbreve;&inodot; birle&scedil;tiren, her bir misafirine y&ouml;nelik ki&scedil;iselle&scedil;tirilmi&scedil; ve beklentileri &ouml;ng&ouml;ren kibar ev sahiplerinden olu&scedil;an bir ekiple sa&gbreve;lad&inodot;&gbreve;&inodot; tavizsiz hizmet seviyesine olan ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;n&inodot; s&uuml;rd&uuml;rm&uuml;&scedil;t&uuml;r. Sizi St. Regis'teki kariyer f&inodot;rsatlar&inodot;n&inodot; ke&scedil;fetmeye davet ediyoruz. St. Regis Hotels &amp; Resorts'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&inodot; olursunuz. &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 <strong>
  tercih edin
 </strong>
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 <strong>
  ba&scedil;lay&inodot;n
 </strong>
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 <strong>
  olun
 </strong>
 ve hayallerinize ula&scedil;may&inodot;
 <strong>
  ba&scedil;ar&inodot;n
 </strong>
 .
</div>


Guest Services Associate I

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