guest services

Maadaadizi

<div>
 At the Intercontinental St. Paul Riverfront, you&rsquo;ll be part of a team that sets the standard for hospitality. Our riverfront location in vibrant downtown St. Paul creates an inspiring backdrop for delivering exceptional guest experiences &ndash; from the quick night away to business travelers, to unforgettable events and everything in between. Our team is Guest Obsessed! We&rsquo;re committed to fostering a culture of collaboration, recognition and professional growth, where your passion and dedication are celebrated. Join us and help share unforgettable moments while building a career you are proud of.
 <br/>
 <br/>
 <strong>
  Guest Services Operator
  <br/>
  <br/>
 </strong>
 <strong>
  Status
 </strong>
 Hourly, Non &ndash; Exempt, Non-Union
 <br/>
 <br/>
 <strong>
  Reports to
 </strong>
 Front Desk Manager
 <br/>
 <br/>
 <strong>
  GENERAL PURPOSE
  <br/>
  <br/>
 </strong>
 The Guest Service Operator (PBX Operator) serves as the central communication hub of the hotel, responsible for managing all incoming and internal calls with professionalism, efficiency, and genuine care. This role supports both guests and team members by handling requests, relaying messages, coordinating with departments, and assisting with front desk operations when needed. The position requires strong communication skills, multitasking ability, and a thorough knowledge of hotel services, while maintaining composure in a fast-paced environment and ensuring all interactions align with high guest service standards.
 <br/>
 <br/>
 <strong>
  Essential Duties/Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer and direct all incoming calls promptly, professionally, and courteously.
  </li>
  <li>
   Assist guests with information requests, messages, and wake-up calls.
  </li>
  <li>
   Communicate guest requests and messages to appropriate departments quickly and accurately.
  </li>
  <li>
   Maintain a thorough knowledge of hotel facilities, services, and operating hours.
  </li>
  <li>
   Handle emergency calls, alarms, and security communications following hotel safety procedures.
  </li>
  <li>
   Monitor and maintain accurate logs of calls, messages, and incidents.
  </li>
  <li>
   Support the Front Office team to enhance the overall guest experience.
  </li>
  <li>
   Uphold brand standards and demonstrate genuine care in every guest interaction.
  </li>
  <li>
   Assist with Front Desk Check-In and outs when needed.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SUPERVISORY DUTIES:
 </strong>
 None
 <br/>
 <br/>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a customer service, hospitality, or switchboard role preferred.
  </li>
  <li>
   Excellent verbal communication and active listening skills.
  </li>
  <li>
   Professional phone etiquette and a calm, clear speaking voice.
  </li>
  <li>
   Ability to multitask in a fast-paced environment while maintaining accuracy.
  </li>
  <li>
   Basic computer and telephone system knowledge.
  </li>
  <li>
   A warm, friendly, and professional demeanor with a focus on guest satisfaction.
  </li>
  <li>
   Flexibility to work various shifts, including evenings, weekends and holidays.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PHYSICAL ENVIRONMENT:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work is primarily performed in an indoor office or back-of-house communications area.
  </li>
  <li>
   Requires sitting for extended periods while operating a telephone switchboard and computer.
  </li>
  <li>
   May involve light physical activity such as reaching, bending, or handling office equipment.
  </li>
  <li>
   Frequent use of hands and fingers to operate communication systems and input data.
  </li>
  <li>
   Occasional exposure to varying noise levels and busy front-of-house environments.
  </li>
  <li>
   Must be able to remain calm and focused during high call volumes or emergency situations.
  </li>
 </ul>
</div>


Guest Services Operator

Washington Duke Inn & Golf Club

<div><p>We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
</p><p><b>Responsibilities:
</b></p><ul><li>Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
</li><li>Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
</li><li>Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
</li><li>Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
</li><li>Maintain knowledge of current rates, packages and promotions and administer accordingly.
</li><li>Acquire working knowledge of guest rooms, in-house facilities, and local information.</li><li>Maintain cash bank and properly record daily cash transactions.
</li><li>Handle all reports and paperwork accurately and in compliance with all requirements established.</li><li>Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.
</li></ul><ul><li>1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
</li><li>Developed English skills both written and orally.</li><li>
Lift up to 30 pounds</li><li>
Requires standing to a significant degree.</li></ul></div>

Guest Services Representative

Dreamscape Hospitality

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Guest Services Representative- 402110
 <br/>
 <br/>
 Department: Rooms
 <br/>
 <br/>
 Reports To: GSM/AGM/GM
 <br/>
 <br/>
 FLSA: Non-Exempt
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet guests upon arrival, check them in, and provide information about the hotel&rsquo;s services and amenities.
  </li>
  <li>
   Handle guest check-outs, ensuring accurate billing and payment processing.
  </li>
  <li>
   Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
  </li>
  <li>
   Make, modify, and cancel guest reservations as needed.
  </li>
  <li>
   Provide concierge services, such as recommending local attractions, restaurants, and activities.
  </li>
  <li>
   Maintain a tidy and organized front desk area.
  </li>
  <li>
   Assist with luggage handling and other guest services as required.
  </li>
  <li>
   Uphold the hotel&rsquo;s standards of quality and hospitality at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required; some college or hospitality training preferred.
  </li>
  <li>
   Previous experience in customer service, hospitality, or related field preferred.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Ability to multitask and work in a fast-paced environment.
  </li>
  <li>
   Basic computer skills; experience with hotel reservation software is a plus.
  </li>
  <li>
   Must be able to work flexible hours, including evenings, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job operates in a professional hotel environment.
  </li>
  <li>
   The role routinely uses standard office equipment such as computers, phones, and photocopiers.
  </li>
  <li>
   The noise level in the work environment is usually moderate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Competitive salary, commensurate with experience.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 <br/>
 <br/>
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 <br/>
 <br/>
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Physical Requirements:
 <br/>
 <br/>
 Ability to stand, walk, and remain on feet for extended periods.
 <br/>
 <br/>
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 <br/>
 <br/>
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 <br/>
 <br/>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>


Northern Hotel Group

<p>The Home2 Suites Taylor, Michigan is looking for outgoing and friendly faces to fulfill the Guest Service Representative positions. Being in guest services, you are responsible for the entire guest experience and can potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion from cheerfully greeting the weary traveler to welcoming a family on a weekend adventure. Working at Home2 Suites, you will have many opportunities to brighten someone&rsquo;s day!</p><p>As a Guest Services Representative you will:</p><ul><li>Have fun with our guests!</li><li>Provide that vital first impression to our guests.</li><li>Welcome and serve guests in person and over the phone.</li><li>Solve problems or guest concerns in a timely manner.</li><li>Be comfortable using a computer to check guests in and out, while handling cash and credit card transactions accurately.</li><li>Contribute to building a positive team spirit. Treat others with respect regardless of their status or position.</li><li>Effectively communicate with all departments of the hotel.</li><li>Follow policies and procedures provided by Hilton and the management team.</li><li>Present ideas, concepts, and information effectively and clearly.</li><li>Accurately listen and communicate well to various audiences as well as responding effectively to questions.</li><li>Making reservations accurately, while delivering the true Hilton experience over the phone and in person.</li><li>Follow safety and security policies.</li><li>Able to lift/move up to 50lbs.</li><li>Run and review daily reports to ensure each shift is set up for success.</li><li>Dependability! - Follow instructions given by management, complete tasks on time, consistently at work and on time for scheduled shifts, and able to meet the demands of the industry in regard to holidays, weekends, morning, and evening shifts.</li><li>Cross-training in other departments such as housekeeping and maintenance and to be able to help our guests effectively and efficiently.</li><li>Complete tasks assigned to you by your direct supervisor and General Manager.</li></ul><p>Benefits:</p><ul><li>Medical, Dental, Vision Insurance</li><li>401K</li><li>Discounts at other Hilton Brand Hotels (as well as friends and family discounts)</li><li>Being a part of a fun energetic team</li></ul><p>Home2 Suites Taylor, Michigan</p><p>96 room hotel</p><p>Boasting a unique location across from the shopping mall, Southland Center, the Home2 Suites is an ideal destination for trips to Taylor, Michigan. Travelers will enjoy dining and entertainment at their doorsteps. Access to attractions, local businesses, and corporations make travelers trips convenient! We hope our guests explore Taylor, Michigan&rsquo;s shopping opportunities before unwinding in a spacious guest room or suite with the latest technology and conveniences.</p><p>Guests can indulge in delicious complimentary breakfast at our Inspired Table. The Home2 Mkt offers an assortment of beverages, ready-to-cook meals, and snacks.</p><p>The Home2 Suites Taylor, Michigan is an excellent venue for anyone&rsquo;s next meeting or event. Our team is dedicated to ensure every function is a success.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Ability to Relocate:</p><ul><li>Taylor, MI 48180: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Hyatt Place Fort Worth TCU

<div><p><b>Join our team as a Guest Services Manager at Hyatt Place TCU!</b></p>
<p>
Step into a leadership role where your impact shines. As our <b>Guest Services Manager</b>, you'll be at the forefront of creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth Front Office operations. If you thrive in a fast-paced setting and are passionate about leading with professionalism and care, we want you on our team!</p>
<p><b>
Your Role:</b></p>
<p>
As the Guest Services Manager, you'll play a key role in leading our Front Office team and delivering outstanding service. Some of your key responsibilities will include:</p>
<ul>
<li>Oversee Front Office operations to ensure friendly, efficient, and attentive service for every guest.</li>
<li>Work 2-3 Shifts per week. Set the example for the Team.</li>
<li>Handle guest requests, resolve problems, and follow up to guarantee satisfaction.</li>
<li>Motivate, coach, and manage the Guest Services team, including hiring, training, and conducting performance appraisals.</li>
<li>Analyze daily reports to maximize room revenue and occupancy.</li>
<li>Manage payroll, scheduling, and departmental compliance with hotel standards.</li>
<li>Supervise Night Audit operations and ensure accurate reporting.</li>
<li>Assist with reservations, cash handling, and key control procedures.</li>
<li>Act as Manager on Duty (M.O.D.) as scheduled.</li>
<li>Support other hotel departments to maintain a seamless guest experience.</li>
<li>Other duties as assigned.</li></ul><br>
<p><b>
</b></p><p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>At least 2+ years progressive experience hotel front office operations.</li>
<li>Previous supervisory experience required.</li>
<li>A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.</li>
<li>Must be proficient with Windows operating systems.</li>
<li>Flexible availability.</li></ul><br>
<p></p><p><b>What We&rsquo;ll Do For You:</b></p>
<ul>
<li><b>Health Benefits</b> &ndash; Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. <i>(Full-time team members)</i></li>
<li><b>Holidays &amp; Paid Time Off</b> &ndash; Take time to relax and recharge. <i>(For eligible team members)</i></li>
<li><b>401(k) Retirement Plan</b> &ndash; Secure your future with our generous company match.</li>
<li><b>Education Program</b> &ndash; Further your career with our tuition reimbursement program.</li>
<li><b>Hotel Travel Discounts</b> &ndash; Explore the world with special rates.</li>
<li><b>Daily Pay</b> &ndash; Access your earnings when you need them.</li></ul><br>
<p></p>
<p><b>
Why Join Quorum Hospitality?</b></p>
<p>
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.</p></div>

Guest Services Manager

Springboard Hospitality

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>voco, The Shelby in Myrtle Beach, SC</b> has an immediate opening for an experienced Hotel Front Office Supervisor.</p>
<h5 class="jobSectionHeader"><b>
Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Guest Services Supervisor

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

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