guest services

LaTour Hotels and Resorts

<div><p>A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.</p><p>
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of its locations.</p><p>
What's in it for you? Competitive pay based on experience!</p><p>
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:</p><ul><li>
Access to deeply discounted stays at our resorts</li><li>
Access to discounted stays at partner resorts and hotels</li><li>
Discounts on other travel-related expenses like airfare, car rental and more.</li></ul><p>
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Coconut Malorie Resort is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.</p><p><b>
POSITION SUMMARY</b></p><p>
The Guest Services Manager coordinates the activities of the resort personnel as directed by the General Manager and assists them with the management of resort operations. The success of this position comes from ensuring that owners and guests are provided with a memorable vacation experience exceptional service.</p><p><b>
ESSENTIAL FUNCTIONS</b></p><p><b>
The Guest Services Manager:</b></p><ul><li>
Manages the Front Desk operation, consistent with standard operating procedures.</li><li>
Quickly and effectively establishes rapport with owners, guests, and staff.</li><li>
Maintains a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfaction</li><li>
Coordinates and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics.</li><li>
Responsible for monitoring of rooms inventory, rates, plan availability, and area competition.</li><li>
Analyzes demand, occupancy, and seasonal forecasts as part of being responsible for yield and rate management</li><li>
Ensures reservation and billing accuracy.</li><li>
Acts as the manager on duty when the General Manager is off site.</li><li>
Hires, trains, and supervises guest service and front desk employees, providing guidance and assistance as needed.</li><li>
Schedules department staff to support occupancy and other resort functions.</li><li>
Monitors overtime, payroll and expenses to meet or fall below budget.</li><li>
Communicates essential information to other resort departments and ensures logs are kept to document guest service calls.</li></ul><p><b>
OTHER FUNCTIONS</b><br>
<b>The Guest Services Manager may also:</b></p><ul><li>
Respond to escalated questions and concerns from both owners and guests as needed or required to support their team.</li><li>
Monitor guest satisfaction processes and feedback through comment cards and online surveys</li><li>
Proactive provide hands-on support during peak business times.</li><li>
Provide evaluations, coaching and development for Guest Services team members.</li><li>
Prepare annual Guest Services Department budget and manage expenses within budget guidelines.</li><li>
Act as Manager on Duty when Resort Management is not present.</li><li>
May perform other job-related tasks to support the operation of the resort as assigned by management.</li></ul><p><b>
POSITION QUALIFICATIONS/REQUIREMENTS</b><br>
<br>
<b>Education/Credentials</b></p><p>
This position requires an Associate degree or equivalent experience.</p><p><b><br>
Experience</b></p><p>
This position requires at least three years of management experience in customer service, preferably within the hospitality industry. Special consideration will be given to internal candidates with proven progressive leadership abilities or candidates with prior vacation ownership/timeshare knowledge.</p><ul><li>
Able to handle stress in a fast-paced work environment.</li><li>
Adaptable, flexible and able to multi-task.</li><li>
Able to effectively deal with internal and external guests, some of whom will require levels of patience and tact to defuse anger, collect factual information and resolve conflict.</li><li>
Able to exercise good judgment in making decisions.</li><li>
Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.</li><li>
Experience with Choice Hotels a Plus.</li></ul><p><b><br>
LHR&rsquo;s Core Competencies</b></p><ul><li>
Accountability: Ability to accept responsibility and account for his/her actions.</li><li>
Adaptability: Ability to adapt to change in the workplace.</li><li>
Customer oriented: Ability to take care of the customers&rsquo; needs while following company procedures.</li><li>
Enthusiastic: Ability to bring energy to the performance of a task.</li><li>
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.</li><li>
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.</li><li>
Interpersonal: Ability to get along well with a variety of personalities and individuals.</li><li>
Responsible: Ability to be held accountable or answerable for one&rsquo;s conduct.</li><li>
Safety awareness: Ability to identify and correct conditions that affect employee safety.</li><li>
Tolerance: Ability to work successfully with a variety of people without making judgments.</li></ul><p><b>
Knowledge &amp; Skills</b></p><ul><li>
Active listening Ability to actively attend to, convey, and understand the comments and questions of others</li><li>
Oral Communication: Ability to communicate effectively with others using the spoken word.</li><li>
Judgment: The ability to formulate a sound decision using the available information.</li><li>
Management Skills: Ability to organize and direct oneself and effectively supervise others.</li><li>
Relationship Building: Ability to effectively build relationships with customers and co-workers.</li><li>
Training: Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.</li></ul><p>
</p><p><b>PHYSICAL REQUIREMENTS</b></p><div><div><p><b>
Physical Demands</b></p><p><b><br>
Lift/Carry</b></p></div><div><div><div><p><br>
Stand</p><p><br>
C</p></div><div><p><br>
Walk</p><p><br>
O</p></div><div><p><br>
Sit</p><p><br>
O</p></div><div><p><br>
Handling / Fingering</p><p><br>
C</p></div><div><p><br>
Reach Outward</p><p><br>
C</p></div><div><p><br>
Reach Above Shoulder</p><p><br>
O</p></div><div><p><br>
Climb</p><p><br>
N</p></div><div><p><br>
Crawl</p><p><br>
N</p></div><div><p><br>
Squat or Kneel</p><p><br>
O</p></div><div><p><br>
Bend</p><p><br>
O</p></div></div><div><div><p><br>
10 lbs. or less</p><p><br>
O</p></div><div><p><br>
11-20 lbs.</p><p><br>
O</p></div><div><p><br>
21-50 lbs.</p><p><br>
O</p></div><div><p><br>
51-100 lbs</p><p><br>
N</p></div><div><p><br>
Over 100 lbs</p><p><br>
N</p></div></div></div><div><p><b><br>
Push/Pull</b></p><div><br>
</div></div><br>
<div><div><div><p>12 lbs or less</p><p><br>
O</p></div><div><p><br>
13-25 lbs</p><p><br>
N</p></div><div><p><br>
26-40 lbs</p><p><br>
N</p></div><div><p><br>
41-100 lbs</p><p><br>
N</p></div></div><div><br>
</div></div><br>
</div><p><b>WORK ENVIRONMENT</b><br>
The Guest Services Manager works in a noisy indoor setting with frequent interruptions and distractions. Occasional local travel may be required. This position occasionally requires work on evenings, weekends and holidays in is based on both the needs of the department and the resort.</p></div>

Guest Services Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25154305<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Services Assistant

<div><b>Additional Information</b><br>
<b>Job Number</b>25157229<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<div><p><br>
</p><div>
</div><i>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.</i>
<p></p><p>Marriott Hotels, d&uuml;nyan&#305;n d&ouml;rt bir yan&#305;nda al&#305;&#351;ageldi&#287;iniz rahatl&#305;&#287;&#305; sa&#287;lamaya devam ederken her f&#305;rsatta yenilik&ccedil;i yakla&#351;&#305;m&#305;n&#305; s&uuml;rd&uuml;r&uuml;yor ve misafirperverlik sanat&#305;n&#305; daha da geli&#351;tirmeye &ccedil;al&#305;&#351;&#305;yor. Bir Marriott Hotels &ccedil;al&#305;&#351;an&#305; olarak, ya&#351;ayan miras&#305;m&#305;z&#305; destekleyip geli&#351;tiren, d&uuml;&#351;&uuml;nceli, samimi ve gelece&#287;e bakan bir hizmet anlay&#305;&#351;&#305;yla &quot;M&uuml;kemmel Misafirperverlik. Her Zaman&quot; s&ouml;z&uuml;n&uuml; yerine getirmeye yard&#305;mc&#305; olursunuz. Sizi d&uuml;nya genelinde misafirperverlikle e&#351; anlaml&#305; olan Marriott Hotels'de bir kariyer ke&#351;fetmeye davet etmekten gurur duyuyoruz. Marriott Hotels'e kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;ne kat&#305;l&#305;rs&#305;n&#305;z. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri <b>tercih edin</b>, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye <b>ba&#351;lay&#305;n</b>, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi <b>olun</b> ve hayallerinize ula&#351;may&#305; <b>ba&#351;ar&#305;n</b>.<br>
</p><div>
<br>
JW Marriott, Marriott International'&#305;n l&uuml;ks portf&ouml;y&uuml;n&uuml;n bir par&ccedil;as&#305;d&#305;r ve d&uuml;nyan&#305;n d&ouml;rt bir yan&#305;ndaki &#351;ehirlerde ve farkl&#305; tatil yerlerinde 100'&uuml; a&#351;k&#305;n harika tesisten meydana gelir. JW, &ccedil;al&#305;&#351;anlar&#305;m&#305;z&#305;n &ouml;nce geldi&#287;ine inan&#305;r. &Ccedil;&uuml;nk&uuml; siz mutlu olursan&#305;z misafirlerimiz de mutlu olur. JW Marriott &ccedil;al&#305;&#351;anlar&#305; kendinden emin, yenilik&ccedil;i, samimi ve yarat&#305;c&#305;d&#305;r. Markayla ayn&#305; ad&#305; ta&#351;&#305;yan &#351;irketin kurucusu J.Willard Marriott'&#305;n miras&#305;n&#305;n ta&#351;&#305;y&#305;c&#305;s&#305;d&#305;r. Otellerimiz, bir toplulu&#287;un par&ccedil;as&#305; olaca&#287;&#305;n&#305;z ve farkl&#305; k&uuml;lt&uuml;rlerden i&#351; arkada&#351;lar&#305;ndan olu&#351;an bir grupla ger&ccedil;ek bir yol arkada&#351;l&#305;&#287;&#305;n&#305;n tad&#305;n&#305; &ccedil;&#305;karaca&#287;&#305;n&#305;z benzersiz bir i&#351; deneyimi sunuyor. JW; e&#287;itim, geli&#351;im, takdir f&#305;rsatlar&#305; ve en &ouml;nemlisi, b&uuml;t&uuml;nc&uuml;l mutlulu&#287;a odakl&#305;, tutkular&#305;n&#305;z&#305;n pe&#351;inden gidebilece&#287;iniz l&uuml;ks bir ortam vadediyor. Misafirlere son derece &ouml;zenli davranmak, &ccedil;al&#305;&#351;anlar&#305;m&#305;za g&ouml;sterdi&#287;imiz &ouml;zenle ba&#351;lar. &#304;&#351;te JW Treatment&trade; budur. JW Marriott'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri <b>tercih edin</b>, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye <b>ba&#351;lay&#305;n</b>, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi <b>olun</b> ve hayallerinize ula&#351;may&#305; <b>ba&#351;ar&#305;n</b>.</div></div></div><p></p>

Mgr-Guest Services

Century Hospitality

<p></p><div><p><b>SUMMARY</b></p>
<p><b>
If you enjoy engaging with others and have a winning personality and a high sense of responsibility- this role is perfect for you! Working at the front desk means you will have the most interaction with our guests. Your role is key to the overall experience our guest will have while staying with us.</b></p>
<p><b>
RESPONSIBILITIES</b></p>
<ul>
<li><b>Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.</b></li>
<li><b>Check guests in and out efficiently and in a friendly manner.</b></li>
<li><b>Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.</b></li>
<li><b>Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.</b></li>
<li><b>Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.</b></li>
<li><b>Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.</b></li>
<li><b>Monitor room availability.</b></li>
<li><b>Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.</b></li>
<li><b>Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.</b></li>
<li><b>Know how to clean guest rooms to standards.</b></li>
<li><b>Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.</b></li>
<li><b>Open and close shift; make cash drops.</b></li>
<li><b>Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.</b></li>
<li><b>Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.</b></li>
<li><b>Pass on guest lost and found inquiries to management or supervisors.</b></li>
<li>
<p><b>Assist in marketing efforts by completing Company Tracker nightly</b></p>
</li>
<li><p><b>Must wear proper uniform at all times in accordance with the Standards of Appearance.</b></p>
</li>
<li><p><b>Have a thorough knowledge of emergency procedures.</b></p>
</li>
<li><p><b>Practice safety standards at all times.</b></p>
</li>
<li><p><b>Be able to move luggage or packages weighing up to 40lbs.</b></p>
</li>
<li><p><b>Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook</b><b>.</b></p>
<p><b>
BENEFITS</b></p>
<ul><li> <b>Competitive wage commensurate with qualifications.</b></li></ul>
<ul><li> <b>Medical insurance and 401(k) plan.</b></li></ul>
<ul><li> <b>Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran</b></li></ul>
</li>
</ul><p></p><p>Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

GUEST SERVICES - FT

IHG Hotels & Resorts

<div>
 The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a
 <strong>
  Guest Services Agent
 </strong>
 , you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You&rsquo;ll also create the warm atmosphere that makes our guests feel at home in any location.
 <br/>
 <br/>
 Open the door to a great stay and endless possibilities at
 <strong>
  Staybridge Suites Doha Lusail
 </strong>
 . Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Shop unique items from local and international brands all in one space at My Space Caf&eacute; &amp; Concept Store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10&ndash;15-minute drive away.
 <br/>
 <br/>
 <strong>
  A little taste of your day-to-day
  <br/>
  <br/>
 </strong>
 Every day is different, but you&rsquo;ll mostly be:
 <br/>
 <br/>
 <ul>
  <li>
   Be the warm welcome that kicks off a memorable guest experience
  </li>
  <li>
   Acknowledge IHG One Rewards members and returning guests, in person or on the phone
  </li>
  <li>
   Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  </li>
  <li>
   Handle cash and credit transactions
  </li>
  <li>
   Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  </li>
  <li>
   Stay one step ahead of guests&rsquo; needs &ndash; record and act on their preferences, and handle their messages, requests, questions and concerns
  </li>
  <li>
   Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  </li>
  <li>
   Stay safe all the time. Following our safety procedures, you&rsquo;ll report all incidents and wear any protective gear needed
  </li>
  <li>
   Take pride in your appearance and place as a brand ambassador
  </li>
  <li>
   Always know what events and activities are on the day&rsquo;s schedule
  </li>
  <li>
   Jump into other ad-hoc duties when your colleagues need your help
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Need From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a guest relations, front desk, or hospitality role is a plus.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Knowledge in Opera PMS is essential
  </li>
  <li>
   Ability to multitask
  </li>
  <li>
   Ability to remain calm and professional under pressure.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 We all know there&rsquo;s no place like home. But why should that stop us from creating elevated suites and community for both short and extended stay guests? At Staybridge Suites&reg;, guests can enjoy a free, hot breakfast; complimentary evening social hour with appetizers three nights a week; and a friendly chat with new friends around the outdoor firepit. In over 300+ hotels globally, our inviting spaces offer a greater sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We&rsquo;ll help you create the warmest welcome. Whether you&rsquo;re preparing a suite exactly as your guest wants it, hosting The Social, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Guest Services Agent

Saudi Entertainment Ventures | SEVEN

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Functional Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Key Accountability Areas:
  </strong>
 </p>
 <p>
  <strong>
   Guest Interaction and Assistance
  </strong>
 </p>
 <ul>
  <li>
   Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
  </li>
  <li>
   Handle guest inquiries, including providing information about the facility, operating hours, and available services.
  </li>
  <li>
   Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
  </li>
 </ul>
 <p>
  <strong>
   Guest Service
  </strong>
 </p>
 <ul>
  <li>
   Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
  </li>
  <li>
   Provide proactive support by anticipating guest needs and offering assistance before being asked.
  </li>
  <li>
   Promote additional services and amenities offered at the facility to enhance the guest experience.
  </li>
 </ul>
 <p>
  <strong>
   Operational Support
  </strong>
 </p>
 <ul>
  <li>
   Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
  </li>
  <li>
   Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
  </li>
  <li>
   Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
  </li>
 </ul>
 <p>
  <strong>
   Communication and Coordination
  </strong>
 </p>
 <ul>
  <li>
   Maintain clear and effective communication with other team members to ensure a seamless guest experience.
  </li>
  <li>
   Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
  </li>
  <li>
   Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
  </li>
 </ul>
 <p>
  <strong>
   Guest Experience
  </strong>
 </p>
 <ul>
  <li>
   Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
  </li>
  <li>
   Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
  </li>
  <li>
   Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
  </li>
 </ul>
 <p>
  <strong>
   Service Level Standards
  </strong>
 </p>
 <ul>
  <li>
   Adheres to SLS
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KNOWLEDGE &amp; EXPERIENCE:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
  </li>
 </ul>
 <p>
  <strong>
   Professional Certifications
  </strong>
 </p>
 <ul>
  <li>
   Certification in Customer Service or Hospitality is a plus.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
  </li>
  <li>
   Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
  </li>
  <li>
   A positive attitude and a commitment to providing exceptional guest service.
  </li>
 </ul>
 <p>
 </p>
</div>


Guest Services Associate - Abha

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Compensation Data</b></h2></div><div><div><p><b>
COMPENSATION:</b> The hourly rate for this position is $22.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p><b><br>
?BENEFITS: </b>Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation. ?</p></div><div><p>
?<br>
?There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p>
? Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.<br>
? Coordinates registration functions and transportation for all guests.<br>
? Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.<br>
? Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:<br>
? Check in and check out functions<br>
? Ensures proper execution of Lobby Ambassador Program.<br>
? Guest orientation of the local area and the conference center facilities<br>
? Proper telephone service technique and PBX operation<br>
? Handling of guest mail, messages and special deliveries<br>
? Coordinating reservations for guest transportation<br>
? Full understanding and utilization of the property management system<br>
? Familiarization with night audit function<br>
? Assisting all guests in any way possible including following up on guest concerns in a timely manner.<br>
? Maintaining a limited supply of sundries and restocks as necessary.<br>
? Issuing and monitoring safe deposit boxes<br>
? Opening and closing of support staff cashier banks.<br>
? Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.<br>
? Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.<br>
? Communicate closely with all departments to ensure a seamless guest experience.<br>
? Establish, implement, and follow all emergency procedures.<br>
? Perform any or all other duties as assigned by Guest Services Manager</p><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p>
? Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.<br>
? A strong knowledge of personal computers is essential.<br>
? Experience in all facets of providing guest services.<br>
? Must be able to lead, motivate, and communicate effectively with others.<br>
? Strong organizational abilities.<br>
? Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge?s supervisor.<br>
? Must be able to read, write, and clearly speak English</p><p>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Guest Services Supervisor - Adventure Mountain

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