guest services manager

Hilton

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Assistant Front Office Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
<ul><li>
Luxury service background essential, ideally with previous experience of handling villas and butlers</li><li><ul><li>Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)</li><li>Energized personality that interacts with guests without effort</li><li>Track all kinds of guest preferences from several channels and sources and maintain the database</li><li>Practice hyper collaboration between all departments to ensure amazing stays of our guests</li><li>Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs</li><li>Ensure all guest amenity standards are in place and followed up</li><li>Maintain and update the hotel&rsquo;s VIP list.</li><li>Track and analyse guest feedback and propose actions to be taken for improvement.</li><li>Work with various systems at the same time (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro)</li><li>Ensure guests are properly greeted upon their arrival, especially VIP guests</li><li>Ensure guests are receiving personalized services</li><li>Development and implementation of new initiatives to improve the guest experience</li><li>Track amenities cost and prepare monthly report</li><li>Prepare monthly reports on guest satisfaction scores and trends within the department</li><li>Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li></ul></li></ul> 

Qualifications 
<ul><li>
Previous experience in Front Office or Guest Services</li><li>
Luxury hotel experience is must</li><li>
Good Communication skills</li><li>
Experience with Front Office Systems</li><li>
Must be fluent in written and spoken in English and Chinese</li><li>
3-5 years in related experience or Minimum of 2 years' experience in the same role.</li></ul> 

Additional Information 
Relocate to remote area</div>

Guest Experience Manager

Marriott International

<div>Additional Information 
Job Number25202706 
Job CategoryProcurement, Purchasing, and Quality Assurance 
LocationThe St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is responsible for implementing quality assurance processes that meet the company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Quality Assurance Goals
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Conducts monthly audit to ensure compliance with company and brand standards</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Assists with regional and/or company-wide implementation of company best practices.</li></ul>
<ul><li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li></ul> 
Managing Quality Tools
<ul><li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li></ul>
<ul><li>Uses data collection methods to compile, display, track, and analyze defect trends.</li></ul>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes issues and identifies trends.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Models service behaviors that meet or exceed guest expectations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Quality Manager

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div> 
Job Description</div> 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Emirates Palace Mandarin Oriental

<div><div><div>Club Lounge Executive
 <div></div><div><div><ul><li>544728
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
</div></div> <div></div><div>View Favourites
</div>
</div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:
<ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
As a Club Lounge Executive, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Club Lounge Executive

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