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guest services manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Guest Relations Manager is responsible for leading and overseeing all aspects of guest relations to ensure seamless and personalized experience in line with the hotel&rsquo;s luxury standards. This role directs and inspires the guest relations team &mdash; including the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams &mdash; to anticipate and exceed guest expectations while implementing service strategies that foster loyalty and satisfaction. Acting as an ambassador of the hotel, the Guest Relations Manager ensures that every touchpoint reflects the brand&rsquo;s philosophy of excellence, guiding associates to deliver consistent, memorable, and guest-centric experiences.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li>
Manage and oversee the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams, ensuring these key service areas operate cohesively to deliver exceptional guest experiences.</li><li>
Maintain in-depth knowledge of Rosewood Abu Dhabi services, facilities, and local offerings, including dining, cultural attractions, and events, to provide tailored recommendations.</li><li>
Oversee and ensure the smooth operation of luxury hotel services, maintaining the highest standards of guest relations.</li><li>
Communicate effectively with guests, colleagues, and stakeholders to foster strong relationships and deliver exceptional service.</li></ul><div></div><ul><li>
Demonstrate adaptability and empathy in responding to guest needs, maintaining a consistently guest-centric approach.</li><li>
Engage with guests to understand their preferences and expectations, ensuring that personalized touches and proactive service enhance their overall stay.</li></ul><div></div><ul><li> Supervise guest service colleagues to guarantee attentive, professional, and seamless service from arrival to departure.</li></ul><div></div><ul><li> Resolve guest complaints and requests promptly with empathy and discretion, ensuring issues are handled in line with Rosewood&rsquo;s service philosophy.</li></ul><div></div><ul><li> Ensure all Front Office areas reflect the highest standards of cleanliness, safety, and service efficiency.</li></ul><div></div><ul><li> Coordinate guest needs, special requests, and amenity arrangements to deliver exceptional, bespoke experiences.</li></ul><div></div><ul><li> Act as an ambassador of the Rosewood Sense of Place philosophy, reflecting the unique character and culture of Abu Dhabi in guest interactions.</li></ul><div></div><ul><li> Lead, inspire, and guide a multicultural team, creating an environment of collaboration and excellence.</li></ul><div></div><ul><li> Drive results by developing initiatives that enhance the guest journey and create memorable experiences.</li></ul><div></div><ul><li> Organize and plan daily operations with precision, ensuring attention to detail in every aspect of service delivery.</li></ul><div></div><ul><li> Perform any additional duties assigned to support hotel operations and guest satisfaction.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul><p></p><p><b>
ACCOUNTABILITY:</b></p><p></p><ul><li> Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.</li></ul><p></p><ul><li> Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.</li></ul><p></p><ul><li> To report to his supervisor or respective Manager.</li></ul><p></p><p><b>
QUALIFICATIONS: </b>Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</p><p></p><ul><li> Experience: Two years&rsquo; supervisory experience at a Front Desk preferably in a luxury or ultra-</li></ul><p>
luxury hotel.</p><p></p><ul><li> Education: Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</li></ul><p></p><ul><li> General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><p>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p><p></p><ul><li> Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into
</li></ul><p>System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.</p><p></p><ul><li> Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p></p><ul><li> Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><p>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</p><p></p><ul><li> Licenses &amp; Certifications: None required.</li></ul><div></div><ul><li><br>
 Licenses &amp; Certifications: None required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Services Manager

Hilton

<div><p>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;</p><p>
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

<div><p>Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.</p><p>
</p><p>A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><p><b><br>
What will I be doing?</b><br>
</p><p>A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Occupy the hotel lobby and other public areas, particularly at busy times</li><li>
Engage Guests in conversation and provide general assistance</li><li>
Manage, record, and resolve promptly all Guest complaints</li><li>
Meet and greet VIP Guests and major corporate clients upon arrival</li><li>
Coordinate the services and special facilities provided to long-stay Guests</li><li>
Understand all credit procedures and ensure they are applied</li><li>
Stay current with all hotel products, services, policies and emergency procedures</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Handle, record and follow through with management issues or emergencies that arise</li><li>
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul><p><b>
What are we looking for?</b></p><p>
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p>
</p><p></p><ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Calm, efficient and the ability to work well under pressure</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li><li>
Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li><li>
A degree or diploma in Hotel Management or equivalent</li><li>
An in-depth knowledge of the hotel, leisure or service sector</li></ul><p><br>
</p><p></p><p><br>
<b>What will it be like to work for Hilton?</b></p><p>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25175104<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th Street), Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Night Manager

Rixos Hotels Gulf

<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit . Do what you love, care for the world, dare to challenge the status quo! </p> What's in it for you <ul> <li>Employee benefit card offering discounted rates in Accor worldwide.</li> <li>Learning programs through our Academies.</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li> </ul> Job Description <p>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p> <ul> <li>Live and project the goal, philosophy, vision, mission and core values of the company.</li> <li>Adheres to company grooming standards at all time.</li> <li>Is a continual source of information, help and assistance to all guests.</li> <li>Prepares the weekly duty rosters.</li> <li>Supervise Guest Relation Officers.</li> <li>Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.</li> <li>Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.</li> <li>Conduct house tours / site inspection and special room drops for VIP's.</li> <li>Escorts all arriving guests to their respective suites.</li> <li>Escorts external guests to their destination.</li> <li>Escorts departing guests to their means of transport.</li> <li>Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.</li> <li>Greet all residence guests personally.</li> <li>Promote Inter-Hotel sales and in-house facilities.</li> <li>Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.</li> <li>Completes the departure list for the following day - contact VIP guests for any necessary arrangements.</li> <li>Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.</li> <li>Ensure ALL members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service.</li> <li>Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li> <li>Prepare compendiums prior to guest arrival and check-info system if necessary.</li> <li>Maintain close contact with Airport Concierge, Reception for new arrivals and departures.</li> <li>Update and maintain efficient guest history system.</li> <li>Prepare requisition and distribution of amenities on a timely basis.</li> <li>Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.</li> <li>Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.</li> <li>Abides by all policies and procedures.</li> <li>Has full knowledge of Sofitel standards.</li> <li>Performs related duties and special projects assigned by Senior Management.</li> </ul> Qualifications <ul> <li>3-5 years of luxury hotel guest relations or front office management experience.</li> <li>Proven leadership skills with ability to inspire and motivate teams.</li> <li>Deep knowledge of luxury service standards, guest psychology, and brand storytelling.</li> <li>Proficiency in Opera PMS, Microsoft Office, and CRM systems.</li> <li>Fluent in English; additional languages strongly preferred.</li> <li>Elevated communication and emotional intelligence.</li> <li>Strong organizational and problem-solving ability.</li> <li>Refined presentation and interpersonal poise.</li> <li>Capable of handling confidential information with discretion.</li> <li>Creative, detail-driven, and adaptable to changing priorities.</li> <li>Endure various physical movements throughout the work areas.</li> <li>Ability to move safely in uneven terrain or in confined spaces.</li> <li>Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift.</li> <li>Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.</li> </ul> Additional Information Your team and working environment <ul> <li>Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li> <li>At Accor, we are Heartists!</li> </ul> <p>Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding. Location: Rixos Premium Saadiyat Island, Saadiyat Island, Abu Dhabi, United Arab Emirates.</p>

Guest Relation Manager

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.</p>
<p><b>
As a </b><b>Duty Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
<p><b>As</b> <b>a Duty Manager, we expect from you:</b></p>
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Duty Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>25174413<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Rooms Team</b></p>
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul><p><br>
</p><p><b>Managing Profitability</b></p>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul><p><br>
</p><p><b>Managing Revenue Goals</b></p>
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul><p><br>
</p><p><b>Ensuring and Providing Exceptional Customer Service</b></p>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resources Activities</b></p>
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Guest Services

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