guest services officer

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
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Shangri-La Jeddah
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Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
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203 stylish rooms and suites plus 17 luxury serviced apartments.
<br>4 restaurants and lounges, including the legendary Shang Palace
<br>Convenient for Jeddah’s popular landmarks and Red Sea Mall
<br>116 privately owned Burj Assila Residences.
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<b>Job Summary:</b><br>
As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.
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You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.
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<b>Key Responsibilities:</b><br>
To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).
<br>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.
<br>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.
<br>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
<br>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.
<br>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc
<br>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.
<br>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.
<br>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.
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<b>Desired Personality Traits:</b><br>
<b>Culturally Sensitive:</b> An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.
<br><b>Empathetic:</b> A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.
<br><b>Charismatic:</b> A warm and engaging personality that makes guests feel valued and welcomed.
<br><b>Proactive:</b> Anticipates guest needs and takes initiative to provide solutions before issues arise.
<br><b>Adaptable:</b> Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.
<br><b>Detail-Oriented:</b> A keen eye for detail to ensure that every aspect of the guest experience is flawless.
<br><b>Excellent Communicator:</b> Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.
<br><b>Team Player:</b> Collaborative spirit with the ability to work effectively with colleagues across various departments.
<br><b>Problem Solver:</b> Strong critical thinking skills to address and resolve guest concerns efficiently.
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<b>What we are Looking For:</b><br>
Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory
<br>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.
<br>Knowledge of hospitality software (OPMS) and systems is an advantage.
<br>Strong understanding of the luxury hospitality market in Saudi Arabia.
<br>Chinese speaker
<br><br>
<b>Why Join Us:</b><br>
A workplace that values your passion and supports self-realization and personal growth.
<br>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
<br>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
<br>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
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We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Guest Relations Officer (174972)

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Abu Dhabi, UAE<br>
<b>Industry:</b> Hospitality<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Front Office Receptionist in Abu Dhabi</b> to manage front desk operations and deliver exceptional guest experiences. The ideal candidate will have experience in <b>hotel front office operations, guest services, check-in/check-out procedures, reservations, and hospitality customer service</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Welcome and assist guests with <b>check-in and check-out procedures</b></li><li>
Manage front desk operations and maintain a professional reception area</li><li>
Handle reservations, bookings, and room allocations</li><li>
Respond to guest inquiries, requests, and complaints</li><li>
Provide information about hotel services, facilities, and local attractions</li><li>
Maintain accurate guest records and billing information</li><li>
Coordinate with housekeeping, concierge, and other departments</li><li>
Operate <b>hotel management systems and POS systems</b></li><li>
Ensure high standards of customer service and guest satisfaction</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Diploma or Bachelor&rsquo;s degree in <b>Hospitality Management or related field</b></li><li>
Strong communication and interpersonal skills</li><li>
Experience with <b>hotel management software (Opera, PMS systems preferred)</b></li><li>
Professional appearance and customer-oriented attitude</li><li>
Ability to work in shifts, including weekends and holidays</li><li>
Strong problem-solving and multitasking abilities</li><li>
Immediate availability preferred</li></ul></div>

Front Office Receptionist

Grand City

<p><b>Job Title: Receptionist &ndash; Restaurant</b></p><p><b>Location:</b> Islamabad</p><p><b>About the Role</b></p><p>A well-reputed restaurant is seeking a <b>presentable and customer-focused Receptionist</b> to manage front desk operations and ensure a welcoming experience for guests. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to handle guest interactions efficiently. This role is essential in creating a positive first impression and ensuring smooth coordination between guests and restaurant operations.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and welcome guests in a <b>professional and courteous manner</b></li><li>Manage <b>table reservations and guest waiting lists</b> efficiently</li><li>Handle incoming calls, inquiries, and booking requests</li><li>Coordinate with floor staff to ensure <b>smooth seating and service flow</b></li><li>Maintain a clean and organized <b>reception and waiting area</b></li><li>Address guest queries and provide accurate information about menu and services</li><li>Handle customer concerns politely and escalate issues when required</li><li>Maintain records of reservations, guest preferences, and walk-in traffic</li><li>Support management in ensuring a <b>high standard of customer experience</b></li><li>Assist with basic administrative tasks as required</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a <b>Receptionist or Front Desk Officer</b> (restaurant/hospitality preferred)</li><li>Excellent <b>communication and interpersonal skills</b></li><li>Presentable personality with a <b>professional attitude</b></li><li>Ability to handle guests in a <b>fast-paced environment</b></li><li>Basic computer skills and familiarity with reservation systems</li><li>Strong coordination and multitasking abilities</li><li>Flexibility to work in shifts, including evenings and weekends</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Prior experience in a <b>restaurant or hospitality environment</b></li><li>Familiarity with <b>table management or POS systems</b></li><li>Strong customer service orientation</li><li>Ability to manage high guest volume efficiently</li></ul><p>Work Location: In person</p>

Receptionist

KMG Hotels

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 This position is an overnight position working 11 pm-7 am
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 <strong>
  Full Job Description
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 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
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  To deliver a great guest experience - a Front Desk Agent will:
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   Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
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   Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
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   Check guests in, issue room keys, and provide information on hotel services and locations.
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   Ensure required identification is taken from guests at check-in in line with local legislative requirements.
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   Answer phones in a prompt and courteous manner.
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   Check guests out, including resolving any late or disputed charges.
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   Accurately process all cash and credit card transactions using established procedures.
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   Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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   Take action to solve guest problems/complaints using appropriate service recovery guidelines.
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   Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
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   Start Coffee in the mornings.
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  </li>
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  Qualifications And Requirements
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   Frequently standing up behind the desk and front office areas.
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   Basic computer skills.
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   High School diploma /Secondary qualification or equivalent.
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  </li>
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  About KMG Hotels
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 </strong>
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
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Night Auditor

Great Parks of Hamilton County

<div><p>Great Parks is looking for a highly organized and proactive Administrative Specialist to support the Chief Operating Officer. This position will provide administrative support, assist with the review of contracts, waivers, and other legal agreements and serve as the agency&rsquo;s public records officer. As part of a mission-driven organization, you&rsquo;ll help steward over 18,000 acres of parkland while contributing to a culture that values sustainability, inclusivity, integrity and fun. This is an onsite full-time position that will work primarily at the Great Parks&rsquo; Winton Center location.</p><p>
At Great Parks, our team members work together to protect nature and inspire communities to explore, learn and care for the outdoors. Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers, and friends.</p><p><b>
The successful candidate will perform the following responsibilities:</b></p><div><ul><li>
Prepares correspondence, reports and other documents for Chief Operating Officer (COO) including collection of documents provided by COO and Division Chiefs.</li><li>
Maintains COO and other executive level files including legal documents and confidential hard copy files stored in the vault and electronic files. Maintains filing and naming conventions.</li><li>
Assists COO with review of Board reports including Action Items, Monitoring Reports and General Reports. Coordinates with the Division Chiefs as needed on report format prior to COO final review.</li><li>
Serves as the agency&rsquo;s public records officer. Manages the processing of requests for public records. Receives requests, notifies requestors of receipt, and gathers internal agency records. Works with COO and legal counsel on responses to the public. Upon final review and approval, sends records and maintains record of documents sent in compliance. Maintains training requirement for the public records officer.</li><li>
Coordinates document reviews for the purpose of editing and makes changes at the direction of the COO and legal counsel.</li><li>
Receives phone calls from the general public including specific calls directed to the COO from Guest Relations. Redirects calls as necessary to appropriate Division Chiefs and staff. Follows up on guest complaints and questions and documents as necessary.</li></ul></div><div><ul><li>
Responsible for COO correspondence and mailings including responses to inquiries from the public and stakeholders.</li><li>
Performs variety of administrative duties to assist COO in oversight of the park district including research, assembling data and information provided by multiple divisions and departments.</li><li>
Assists with arrangements for meetings and seminars for COO.</li><li>
Exhibits regular and punctual attendance.</li><li>
Performs job duties in accordance with Great Parks&rsquo; policies, procedures, and performance expectations.</li><li>
Maintains confidentiality of confidential and sensitive information.</li><li>
Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.</li><li>
Participates as a member of the Great Parks administrative support team.</li></ul></div><div></div><div><b><br>
Qualifications:</b></div><div><ul><li>
Associates Degree and five years administrative experience required. Experience with managing public records preferred.</li><li>
Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.</li></ul></div><div></div><div><b><br>
License of Certification Requirements</b></div><div><ul><li>
State Motor Vehicle Operators License which meets Great Parks&rsquo; current guidelines. Sunshine laws training required. Required to be completed within 30 days of hire.</li></ul></div><div></div><div><br>
We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, 11 holidays and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.</div><div></div><div><br>
Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.</div></div>

Administrative Specialist

Human Capital HR Solutions

<p><b>Job Title:</b> Front Desk Officer (Female Preferred)<br/><b>Industry:</b> Insurance Sector<br/><b>Location:</b> Karachi<br/><b>Salary:</b> Market Competitive</p><p><b>Job Summary:</b><br/>Human Capital is hiring a <b>Front Desk Officer</b> for a reputable client in the Insurance sector. The ideal candidate will be the first point of contact for visitors and clients, ensuring a professional and welcoming environment while efficiently managing front desk operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist visitors in a professional and courteous manner</li><li>Manage incoming calls, emails, and inquiries</li><li>Handle front desk operations and administrative tasks</li><li>Maintain records, appointments, and visitor logs</li><li>Coordinate with internal departments for smooth communication</li><li>Ensure a presentable and organized reception area</li></ul><p><b>Required Skills:</b></p><ul><li>Excellent communication and conversational English skills</li><li>Strong customer service and guest handling abilities</li><li>Professional, presentable, and well-groomed personality</li><li>Proficiency in MS Office and basic administrative tasks</li><li>Ability to multitask and manage pressure effectively</li><li>Strong telephone etiquette and call handling skills</li></ul><p><b>Requirements:</b></p><ul><li><b>Qualification:</b> Intermediate or above</li><li><b>Experience:</b> 1&ndash;3 years of relevant experience (preferably in a corporate environment)</li><li><b>Location:</b> Karachi</li></ul><p><b>How to Apply:</b></p><ul><li>Send your CV to: careers1.hc@gmail.com</li><li>CC: careers@humancapitalintl.com</li><li>Subject Line: &ldquo;Front Desk Officer (Female Preferred)&rdquo;</li><li>Why Join Us:</li><li>Be part of an innovative team, grow your career, and make an impact in a fast-paced, collaborative environment.</li><li>Follow our social accounts for the latest job opportunities:</li><li>&bull;	Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>&bull;	LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>&bull;	Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Front Desk Officer (Female Preferred)

The First Group Hospitality

<div>Overview:
<div>
Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.</div><div></div><div><br>
For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.</div><div></div><div><br>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.</div><div><br>
</div><div>As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.</div><div><br>
</div><div>Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com</div>
Job Description:
<div>
The Security Officer is responsible for maintaining a safe and secure environment for guests, residents, team members, and property assets at Silver Sands Beach.</div><br>
<div></div><ul><li>
Monitor and patrol the property, including guest areas, residential zones, beach access points, and back-of-house areas.</li><li>
Ensure the safety and security of guests, residents, visitors, and colleagues at all times.</li><li>
Control access at entry and exit points, verifying identification and managing visitor logs.</li><li>
Respond promptly to alarms, incidents, and emergencies, including medical situations, disturbances, or security breaches.</li><li>
Provide assistance to guests and residents in a courteous and professional manner, ensuring a positive experience.</li><li>
Conduct routine checks of security systems, including CCTV, fire safety equipment, and access control systems.</li><li>
Report and document incidents, irregularities, or suspicious activities accurately and in a timely manner.</li><li>
Support evacuation procedures and emergency drills as required.</li><li>
Coordinate with local authorities (police, ambulance, fire services) when necessary.</li><li>
Enforce property rules and regulations for both short-term guests and long-term residents.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Valid security license/certification as per KSA regulations.</li><li>
Good communication skills.</li><li>
Strong observation and problem-solving skills.</li><li>
Ability to remain calm and act effectively in emergency situations.</li><li>
Professional appearance and customer-service-oriented attitude.</li><li>
Physically fit and able to stand/walk for extended periods.</li><li>
Female candidates preferred for handling guest and resident requirements where needed.</li></ul></div>

Security Officer (Female) - KSA National

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