guest services officer

National Reference Laboratory

<div></div><div><div><div><div><div><div><div>ID</div>
<div>2025-4857
</div></div><div><div>Category</div>
<div>Patient Access Services
</div></div><div><div>Asset : Name</div>
<div>HealthPlus
</div></div><div><div>City</div>
<div>Abu Dhabi
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div><b>Facility Overview</b></div><div></div><p><br>
At HealthPlus Family Health Center, we are committed to providing dedicated and comprehensive care to our patients through every life stage. From newborn checkups and routine medical care to treatment of fevers, falls, and common ailments, our family doctors are here to take care of all your day-to-day health concerns with a focus on prevention as the best foundation to keep your family healthy and active.</p><p></p><div><b><br>
Role Overview</b></div><div></div><div><br>
We are searching for A UAE national employee to be a part of our Patient Access Services team as Guest Services Officer. As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Greet and assist patients professionally</li><li>
Manage registration, insurance checks, and appointment scheduling</li><li>
Handle billing, cash collection, and patient identification</li><li>
Provide Arabic-English translation during consultations</li><li>
Support clinical and administrative tasks</li><li>
Ensure compliance with DOH, DHA, and JCI standards</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>2+ years in a similar operational role</li><li>
Bachelor&rsquo;s degree may substitute for 2 years of experience</li><li>
Proven ability to deliver results in fast-paced environments</li><li>
Strong attention to detail and problem-solving skills</li><li>
Culturally sensitive communication with patients</li><li>
Proficient in Microsoft Office</li><li>
Fluent in English (spoken, written, and reading)</li></ul></div></div></div></div><div></div>

Guest Services Officer (UAE National)

Hilton

<div>
 A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
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  What will I be doing?
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 As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
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   Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
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   Be responsible for special room assignments and suite occupancies
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   Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
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   Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
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   Manage the Guest Relations Desk in the hotel lobby
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   Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
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   Maintain the inventory of Guest amenities
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   Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
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  What are we looking for?
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 Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   Calm, efficient, and organized with great attention to detail
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   Excellent personal presentation and communication skills
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   A passion for delivering exceptional levels of Guest service
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   Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
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   Computer literate and able to navigate through Company systems
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   Professional manner with an emphasis on hospitality and guest service
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   Guest relations experience in the hotel, leisure, and/or entertainment sectors
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   Proven ability to listen and respond to demanding Guest needs
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   Conflict resolution experience
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   Cash handling experience
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Hilton Ramses
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 Full-time
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 Hilton Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
</div>


Guest Relations Officer

Hyatt Regency

Overview <p>Guest Service Officer - Front Desk at Hyatt Regency Dubai Creek Heights. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. You will be responsible to provide an excellent and consistent level of service to your customers. Knowledge about ISO 14001 is an added advantage.</p> Qualifications <p>Diploma/qualification in Hospitality or Tourism Management</p> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management and Manufacturing</li></ul> Industries <ul><li>Hospitality</li></ul><img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr8A8XOZqs5ChvqA5VAEUqTDk" width="0" height="0" />

Guest Service Officer- Front Desk

Deluxe Holiday Homes

<div><p><b>Deluxe Holiday Homes </b>is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence.</p><p><b><br>
About the role:</b></p><p>
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.</p><p><b><br>
Responsibilities</b></p><ul><li><p>
Direct communications with guests before arrival to coordinate a smooth check-in;</p></li><li><p>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</p></li><li><p>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</p></li><li><p>
Should possess detailed information about the Apartment/Villa, location attractions and city;</p></li><li><p>
Maintain up-to date information on arrivals, departures and apartment condition;</p></li><li><p>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</p></li><li><p>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</p></li><li><p>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</p></li><li><p>
Give proper and complete handover to the next shift;</p></li><li><p>
Follow the house rules and policies laid down by the management;</p></li><li><p>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</p></li><li><p>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</p></li></ul><p></p><p><b><br>
Benefits:</b></p><ul><li><p>
Competitive Salary Package.</p></li><li><p>
Employment visa &amp; Medical Insurance Plan.</p></li><li><p>
Air Ticket Allowance.</p></li><li><p>
Parking, Fuel, Salik allowances.</p></li><li><p>
Annual Paid leave.</p></li><li><p>
A great working environment.</p></li><li><p>
Comprehensive training and support.</p></li><li><p>
Opportunity to work with multi-cultural environment.</p></li></ul><p><b><br>
Requirements:</b></p><ul><li><p>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</p></li><li><p>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</p></li><li><p>
Proficiency in English and Arabic is required. Additional languages are a plus.</p></li><li><p>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</p></li><li><p>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</p></li><li><p>
Ensure all guest needs and requests are met to the highest standard.</p></li><li><p>
Familiarity with hotel management software and CRM systems.</p></li><li><p>
Ability to work collaboratively with other departments and support colleagues when necessary.</p></li><li><p>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</p></li><li><p><b>
Must be having UAE Driving license and Personal Car</b></p></li></ul><p></p><p><br>
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</p></div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Sofitel

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionGuest Service Officer - ReceptionFirst impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What You Will Be DoingGreet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-sellingCoordinate with other departments to fulfill guest needs and resolve issuesMaintain accurate guest records and room status informationQualificationsYour experience and skills include:Service focused personality is essential; experience is an assetDiploma or degree in vocational hospitality or Room DivisionPrior experience working with Opera or a related systemFluency in English; additional languages are a plus

Guest Service Officer -Reception

AccorHotel

<p><b>Job Title:</b> Guest Relations Officer</p><p><b>Job Description</b></p><ol><li>Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>Thanks guests with genuine appreciation and provides a fond farewell.</li><li>Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.</li><li>Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</li><li>Works in coordination with all departments and ensures the flow of necessary information.</li><li>Follows the VIP procedures and greets VIP guests and bids them farewell.</li><li>Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.</li><li>Responds to guest inquiry forms and all written suggestions, complaints, etc.</li><li>Takes part in training programmes and departmental internal communication meetings.</li><li>Participates in activities to protect biological diversity and shares responsibilities to increase environmental knowledge.</li><li>Carries out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carries out all other duties assigned by managers and hotel management not specified in the job description.</li></ol><p><b>Desired Candidate Profile</b></p><ul><li><strong>Education:</strong> At least High school.</li><li><strong>Experience:</strong> At least 2 years of experience in the industry.</li><li><strong>Foreign Language:</strong> Proficiency in English, and a good command of Arabic, German, French, or Russian.</li><li><strong>Courses and Training:</strong> Prior attendance in seminars and trainings related to the job.</li><li><strong>Skills:</strong> Familiar with guest profiles based on experience; strong customer service orientation.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsa4PuYV1lpziSxDkPU14klol" width="0" height="0" />

Lobby Ambassador

Hyatt Regency Dubai Cree...

<p>The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p><p>You will be responsible to provide an excellent and consistent level of service to your customers.</p><p>Qualifications</p><p>Diploma/qualification in Hospitality or Tourism Management</p>

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