guest services officer

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p><br>
Qualifications</p><div><div>
Qualifications<br>
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

GUEST SERVICES OFFICER - RESERVATIONS

Shangri-La Group

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  Guest Relations Officer
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 Shangri-La Group | Abu Dhabi, United Arab Emirates
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  About Us
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  Find Your Shangri-La in Shangri-La.
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 Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
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 As we look ahead to new horizons, we invite you to join the world of Shangri-La &mdash; shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
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 Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
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  Job Role
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 As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.
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  Key Responsibilities
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   Welcome VIP and regular guests, assist with check-in/check-out, and ensure a smooth arrival experience.
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   Handle guest inquiries, requests, and complaints promptly, ensuring effective solutions and follow-up.
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   Coordinate with various hotel departments to arrange special amenities, room preferences, and guest services.
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   Maintain accurate guest profiles and ensure preferences are updated for future stays.
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   Monitor guest satisfaction, conduct courtesy calls, and actively promote hotel facilities and services.
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  About You
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   Positive personality with a strong commitment to guest satisfaction and service excellence.
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   Strong interpersonal skills and the ability to engage confidently with guests.
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   High level of emotional intelligence and guest empathy.
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   Attention to detail, especially with guest preferences and follow-up.
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   Calm, composed, and solution-oriented attitude.
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   Knowledge of hotel facilities, services, and local attractions points.
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   2-3 years&rsquo; hotel experience in a similar capacity.
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   Diploma in Hospitality Management is required.
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  Why Join Us
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   A workplace that values your passion and supports self-realization and personal growth.
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   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
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   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
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   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
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 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
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Guest Relations Officer

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><br>
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The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
The potential candidate must ideally have:</p>
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<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div><p></p>

GUEST RELATION OFFICER (FEMALE)

PEPLE PVT LTD

<p><b>Job Description:</b></p><ul><li>Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail.</li><li>Ensure best customer services for residence guest and visitors.</li><li>Entertain and follow complaints.</li><li>Able to handle all accounts community charges.</li><li>Execute and implement community regulations/guidelines, and coordinating office activities.</li></ul><p><b>Qualification and Experience:</b></p><ul><li>Graduation</li><li>01 to 02 Years Experience</li><li>Good Communication</li><li>Grip on MS Excel</li><li>Quick Book Knowledge</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Front Desk Officer: 1 year (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Front Desk Officer - Hospitality

Andaz

<div><div><p>Summary</p><div><div><div>
As a Guest Service Officer - Reservation, you are responsible for providing professional and customer-focused service to our guests, ensuring a memorable Andaz experience. You are expected to contribute positively towards the smooth and efficient day-to-day operation of the reservation department and guest services to successfully achieve departmental goals.</div></div><br>
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Qualifications</p><div><div><div>
Diploma/qualification in Hospitality or Tourism Management<br>
Excellent English communications on both verbal and writing skills<br>
Well versed with Opera system are beneficial</div></div></div></div></div>

GUEST SERVICE OFFICER-RESERVATIONS

37th Crescent hotel

<p><b>Key Responsibilities1. Guest Services</b></p><ul><li>Welcome and greet guests warmly upon arrival.</li><li>Assist guests with check-in, check-out, and room assignments.</li><li>Handle guest complaints, requests, and queries professionally and promptly.</li><li>Ensure VIP guests receive special attention and personalized service.</li><li>Maintain guest history and preferences for future stays.</li></ul><p><b>2. Communication &amp; Coordination</b></p><ul><li>Coordinate with housekeeping, reservations, F&amp;B, and other departments for guest requirements.</li><li>Ensure accurate communication of guest needs and special arrangements.</li><li>Update guest information in PMS.</li></ul><p><b>3. Reservations &amp; Front Desk Operations</b></p><ul><li>Assist with room reservations, modifications, and cancellations.</li><li>Maintain accurate records, billing, and payment procedures.</li><li>Ensure lobby area is clean, presentable, and guest-friendly.</li></ul><p><b>4. Guest Experience &amp; Satisfaction</b></p><ul><li>Conduct guest feedback calls / surveys.</li><li>Address issues proactively to prevent repeated complaints.</li><li>Promote hotel services, amenities, and upsell where necessary.</li></ul><p><b>5. Professional Conduct</b></p><ul><li>Maintain grooming standards as per hotel policy.</li><li>Uphold hotel policies, SOPs, and code of conduct.</li><li>Represent the hotel with a positive and friendly attitude.</li></ul><p><b>Key Skills Required</b></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service mindset.</li><li>Good knowledge of hotel operations &amp; PMS systems.</li><li>Problem-solving and conflict resolution skills.</li><li>Ability to multitask and work under pressure.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;17,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Guest Relation Executive

Rotana Hotels

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  Job Description
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 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
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 As a Guest Services Manager, you are the heartbeat of the guest journey. You don&rsquo;t just manage arrivals&mdash;you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.
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  Stay Informed, Stay Ready
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   Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence.
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  Listen Deeply, Act Swiftly
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   Actively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction.
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   Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
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  Lead The Guest Experience Team
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   Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure.
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   Organize and implement special needs, preferences, and amenities in line with departmental standards.
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  Uphold Excellence
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   Ensure all front office areas are efficient, clean, safe, and hygienic.
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   Assure coordination of guest needs and requests with precision and care.
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  Skills
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  Education, Qualifications &amp; Experiences
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 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
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  Knowledge &amp; Competencies
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 The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
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 Understanding Hotel Operations
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 Effective Communication
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 Planning for Business
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 Supervising People
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 Understanding Differences
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 Supervising Operations
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 Teamwork
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 Adaptability
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 Customer Focus
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 Drive for Results
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Guest Services Manager

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