guest services officer

Suitestay

We are looking for a QA/QC Guest Services Officer to join our holiday home operations team.Key Responsibilities:<ul><li>Conduct guest room inspections before check-in and after check-out</li><li>Perform quality control checks for room condition, cleanliness, and setup</li><li>Manage inventory checks (linen, amenities, furniture, appliances)</li><li>Support guest check-in and check-out operations when required</li><li>Report defects, damages, and maintenance issues accurately</li><li>Ensure apartments meet company standards and DTCM compliance</li></ul>Requirements:<ul><li>Experience in holiday homes / hotels / serviced apartments preferred</li><li>Strong attention to detail and quality standards</li><li>Ability to work independently and handle multiple units</li><li>Valid UAE driving license is preferred</li><li>Good communication skills (English required)</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Stable work environment</li><li>Growth opportunity within a fast-growing holiday home company</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

QA/QC Guest Services Officer

Danat Al Emarat Hospital for Women & Children

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 
 
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 
 
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 
 
 
 Responsibilities
 
 
 
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 Greet and assist patients to ensure a positive and professional experience.
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 Manage patient registration, insurance verification, and appointment scheduling.
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 Handle cash collections, billing inquiries, and accurate patient identification.
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 Provide Arabic-English interpretation to support clear patient-staff communication.
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 Support clinical assistant duties as required.
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 Ensure compliance with DOH, DHA, and JCI standards.
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 Communicate effectively with patients, families, and medical teams.
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 Contribute to service excellence and continuous process improvement
 
 
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 </ul>
 
 Qualifications
 
 
 
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 UAE National with a valid Family Book.
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 Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
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 Strong attention to detail and ability to work effectively in a fast-paced environment.
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 Excellent communication and interpersonal skills with a patient-centric approach.
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 Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
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 Fluency in both Arabic and English, with the ability to provide interpretation support.
 </li>
 </ul>
</div>

Guest Services Officer (Part-time)

AirAsia

<div>
 
 
 OVERVIEW:
 
 
 
 
 
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 Location: Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport
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 Department: Guest Services Officer
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 Entity: AirAsia X Berhad
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 Status (Full time/part time/contract): Full Time
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 </ul>
 
 
 
 
 
 YOUR ROLE AS A :
 
 
 
 
 
 
 AirAsia X is seeking a dynamic and service-oriented Guest Services Officer to be part of the best airline team in the sky!
 
 
 This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.
 
 
 
 
 
 
 YOUR RESPONSIBILITIES
 
 
 
 
 
 
 This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
 
 
 
 
 
 
 YOUR DUTIES
 
 
 
 
 
 
 To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports.
 
 
 To ensure that staff are properly planned before the start of operations by:
 
 
 
 
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 Updating staff on any information
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 Conducting briefing and de-briefing
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 Assigning staff to their designated areas
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 Ensuring all required tools are sufficient and in order
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 To ensure the check-in counter opens 4 hours before departure time.
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 To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS).
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 To monitor staff movement and discipline and report to superior for further action when required.
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 To react promptly to any delay and inform the Supervisor on duty to take necessary action.
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 To ensure all SOPs are implemented in accordance with GOM.
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 To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.
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 </ul>
 
 
 
 
 
 YOUR TRAITS
 
 
 
 
 
 <ul>
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 Possess personal traits of being friendly, mature, humble, honest, and meticulous.
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 A self-starter and able to perform under pressure in a challenging environment.
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 Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
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 Ability to maintain high confidentiality, tactful and discreet when dealing with people.
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 Possess good interpersonal and communication skills.
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 Able to work on shifts.
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 </ul>
 
 
 
 
 
 WHERE YOU&rsquo;LL GO:
 
 
 
 
 
 
 Dispatcher to captain, ramp agent to data analyst, brand executive to CEO &ndash; these are some Dare To Dream stories of our Allstars.
 
 
 
 
 
 
 WHAT YOU&rsquo;LL ENJOY :
 
 
 
 
 
 
 Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
 
 
 Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
 
 
 Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
 
 
 Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
 
 
 A unique Allstar culture like no other
 
 
 
 
 
 
 OUR HIRING PROCESS :
 
 
 
 
 
 
 Application received
 
 
 Candidate screeningInterview(s) and assessment(s)
 
 
 Background check and/or other assessments
 
 
 Offer and negotiation
 
 
 
 
 
 
 GET TO KNOW US :
 
 
 
 
 
 
 Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You&rsquo;ll know us as the &lsquo;Now Everyone Can Fly&rsquo; airline (if you don&rsquo;t, we&rsquo;re definitely older than you).
 
 
 Today, we&rsquo;re more than just an airline. We&rsquo;re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
 
 
 Above all, we&rsquo;re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we&rsquo;re excited to have you onboard.
 
 
 
 
 
 
 Search Firm RepresentativesWe do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.
 
 
</div>

Guest Services Officer (Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport)

Hilton

<div>Guest Relations Officer - French Speaking
A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
What will I be doing? 
As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings and Executive Lounge Meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer service function or in a similar role</li><li>
A passion for delivering an exceptional level of Guest service</li><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Officer - French Speaking

Asia Filipino Restaurant

Role DescriptionThis is a full-time on-site role for a Guest Service Officer at City Avenue Hotel in Dubai. The Guest Service Officer will provide exceptional guest service, handle guest inquiries and concerns, manage reservations, perform receptionist duties, and ensure a positive experience for all guests.Qualifications<ul><li>Guest Service and Customer Service skills</li><li>Strong Communication skills</li><li>Experience in Receptionist Duties</li><li>Excellent interpersonal skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Knowledge of hotel operations and hospitality industry</li><li>Fluency in multiple languages is a plus</li><li>Minimum of high school diploma or equivalent</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,500.00 per month

Guest Service Officer

gulfa

Guest Relations Officer / Hostess A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.- Valid UAE driving licenseJob Types: Full-time, Fixed term contractJob Types: Full-time, Permanent, Contract Contract length: 24 months

Guest Relations Officer - Hostess

SS Consultants

We are looking for dedicated Guest Relations Officer at our Model Town, Multan branch for a great customer service experience.About the Role: As a Guest Relations Officer, you will be the warm, welcoming face of our five-star confectionery outlet, creating memorable experiences for every customer who walks through our doors and into our dining area.Key Responsibilities:<ul><li>Welcoming Customers - Greet guests with genuine warmth and enthusiasm, making them feel valued from the moment they arrive at our outlet.</li><li>Providing Information - Share details about our confectionery goods, specialty items, seasonal offerings, promotions, and catering services to help customers make informed choices.</li><li>Handling Feedback &amp; Concerns - Address customer complaints or concerns professionally and promptly, turning challenges into opportunities to exceed expectations and build loyalty.</li><li>Creating Personal Connections - Remember regular customers' preferences, suggest personalized recommendations, and arrange special orders or custom requests to make each visit special.</li><li>Coordinating with Team - Act as a communication bridge between customers and service staff, ensuring orders are accurate and special requests are fulfilled seamlessly.</li><li>Maintaining Ambiance - Help ensure the outlet environment remains clean, inviting, and customer-friendly at all times.</li></ul>Essential Skills &amp; Qualities:<ul><li>Outstanding Communication - Friendly, clear, and professional interaction with diverse customers</li><li>Problem-Solving Ability - Stay calm and resourceful when handling busy periods or resolving issues</li><li>Customer-First Mindset - Genuine passion for hospitality and making people's day better</li><li>Team Player - Collaborative approach to working with service staff</li><li>Attention to Detail - Accuracy in taking orders and remembering customer preferences</li><li>Willingness to work in night shift</li><li>Comfortable in commuting to the work location</li><li>Good communication skills/accent in Urdu and English.</li><li>Graduates will be preferred for this role</li></ul>What We Offer: We offer career development opportunities, and a professional work environment.Job Type: Full-timeApplication Question(s):<ul><li>Can you commute to the job location (Model Town, Multan) easily?</li><li>Can you work in night shift?</li><li>How soon can you join if selected?</li></ul>Work Location: In person

Guest Relations Officer (Female)

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