guest services officer

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

IIQAF

<div>Location: Dubai, UAE 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 7,500 &ndash; AED 8,000 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and customer-focused Guest Relations Officer to manage client interaction and front-facing services within our construction projects and corporate offices in Dubai. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.
This role is ideal for candidates searching for Guest Relations Officer jobs in Dubai, Client Relations Officer UAE, Front Office Construction jobs, or Customer Service Officer &ndash; Construction Industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist clients, visitors, contractors, and stakeholders professionally</li><li>
Manage front desk operations and corporate reception activities</li><li>
Handle client inquiries, complaints, and service requests efficiently</li><li>
Coordinate meetings between project managers, engineers, and clients</li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support customer satisfaction initiatives and client relationship management</li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with company policies and site security procedures</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Guest Relations Officer, Client Relations Officer, or Front Office Executive</li><li>
Background in construction, real estate, or corporate environments preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in construction project offices or developer companies in UAE</li><li>
Knowledge of CRM systems and customer service tools</li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 7,500 &ndash; AED 8,000 per month</li><li>
Professional corporate role within Dubai&rsquo;s growing construction sector</li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in client relations and corporate services</li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

Pearl Tours and Travel (Pvt) Ltd

Job briefWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you&rsquo;ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.Responsibilities<ul><li>Review arrival lists to welcome guests</li><li>Attend to special guests (e.g. VIPs) and answer their inquiries</li><li>Provide information about amenities, area and venues and promote services</li><li>Anticipate guest needs and build rapport with customers</li><li>Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)</li><li>Address customer complaints and escalate to Operations Manager when needed</li><li>Record information in the logbook daily</li><li>Ensure compliance with health and quality standards</li></ul>Requirements and skills<ul><li>Proven experience as a Guest Relations Officer</li><li>Familiarity with hospitality industry standards</li><li>Proficiency in English; knowledge of additional languages is a plus</li><li>Computer literacy</li><li>A customer-oriented and professional attitude</li><li>An outgoing personality</li><li>Outstanding communication abilities</li><li>Excellent organizational and time-management skills</li><li>Minimum Education: Intermediate and above.</li><li>Age: Under 25</li><li>Email your CV: official.raheel@gmail.com Or Whatsapp: 03132199782</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From Rs41,000.00 per monthWork Location: In person

Guest Relationship Officer (Female)

TASC Outsourcing

<div>
 <ul>
 <li>
 
 Role - Guest Relations Officer
 
 </li>
 <li>
 
 Location - Across Dubai
 
 </li>
 <li>
 
 Salary - 3000-4000 AED+Transportation
 
 </li>
 <li>
 
 Type - Outsourced
 
 </li>
 <li>
 
 Contract - Long Term
 
 </li>
 <li>
 
 Working days/Time - 6 days working(Rotational Shift)Night Shift
 
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 Customer Engagement
 
 <ul>
 <li>
 Approach and engage customers to promote games and activities.
 </li>
 <li>
 Explain game rules, features, and prize structures clearly.
 </li>
 <li>
 Encourage participation and upsell gaming packages or promotions.
 </li>
 </ul>
 
 Sales &amp; Promotion
 
 <ul>
 <li>
 Achieve daily participation and revenue targets.
 </li>
 <li>
 Promote ongoing offers, events, and loyalty programs.
 </li>
 <li>
 Assist in promotional campaigns and special events.
 </li>
 </ul>
 
 Operational Support
 
 <ul>
 <li>
 Ensure gaming areas are clean, organized, and visually appealing.
 </li>
 <li>
 Support basic setup and monitoring of gaming stations.
 </li>
 <li>
 Coordinate with the operations team to ensure smooth functioning of games.
 </li>
 </ul>
 
 Customer Service
 
 <ul>
 <li>
 Address customer inquiries and provide assistance when required.
 </li>
 <li>
 Handle minor concerns professionally and escalate issues if needed.
 </li>
 <li>
 Ensure customers have a positive and memorable experience.
 </li>
 </ul>
 
 Regards
 
 
 TASC Recruitment Team
 
</div>

Aurora Stays Holiday Homes Rental LLC

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

<div>
 
 Job Description
 
 
 
 
 Job title
 
 : GENERAL SERVICES OFFICER (UAE nationals only)
 
 
 
 Location
 
 : Abu Dhabi, UAE
 
 
 
 Job reference #
 
 : 32881
 
 
 
 Contract type
 
 : Fixed-term contract. Please note that this position is part of the Emiratisation Program, only UAE nationals can be considered.
 
 
 
 Language requirements
 
 : Fluency in written and spoken English; Arabic is an advantage.
 
 
 At
 
 Eni
 
 , we are looking for a
 
 General Services Officer
 
 to join
 
 Eni Abu Dhabi
 
 . You will be responsible for applying best practices in the management of offices and their facilities, maintenance, personnel accommodation, personnel transportation, resource conservation, general services and HR contracts and hotel bookings, ensuring all activities are carried out safely and efficiently in compliance with company policies. You will also support cost control and SAP administration activities related to general service contracts.
 
 
 
 About Eni Abu Dhabi B.V.
 
 
 
 Eni Abu Dhabi B.V. is a subsidiary of Eni, a global energy company active in the exploration, development, and production of hydrocarbons and natural gas, as well as refining and chemicals activities in the United Arab Emirates. With a robust partnership with ADNOC, Eni Abu Dhabi B.V. is committed to ensuring a stable and affordable gas supply for the country, contributing to its self-sufficiency and status as a gas exporter. Eni Abu Dhabi is also a multicultural organization that brings together professionals from 17 diverse nationalities, reflecting the Eni&rsquo;s commitment to fostering integration and inclusion as core principals of its corporate culture. Our employees thrive within a forward-thinking organization that emphasizes innovation, sustainability, and professional growth, underpinned by our commitment to achieving carbon neutrality by 2050. Through strategic agreements in exploration and production, refining and chemicals, our presence in the UAE continues to expand, driven by the scale and impact of the Ruwais and Ghasha projects, alongside our strong partnership with ADNOC. The Ruwais refinery, the fourth largest globally in terms of production capacity, enhances our high competitiveness in crude oil processing.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Contribute to the planning and budgeting of general services and transportation activities, in line with company programmes.
 </li>
 <li>
 Manage operating activities related to general services, including office layout management, office maintenance, supplies monitoring, and pantry/tearoom services.
 </li>
 <li>
 Coordinate the research, arrangement, and administration of housing for company personnel.
 </li>
 <li>
 Handle hotel bookings and negotiate competitive corporate rates.
 </li>
 <li>
 Oversee the maintenance of company infrastructures (office buildings, archives, housing) and their equipment, supervising external contractors and ensuring compliance with defined cost and quality standards.
 </li>
 <li>
 Assist in the organisation and supervision of corporate events and catering services.
 </li>
 <li>
 Report on, follow up, coordinate, and analyse the conditions and terms of all general services&ndash;related contracts - including lease contracts for accommodations, cars, and offices, as well as serviced office agreements - in accordance with Eni policies.
 </li>
 <li>
 Provide the Human Resources department with accurate and timely cost reports, verifying cost performance against plan.
 </li>
 <li>
 Manage SAP activities related to General Service Contracts (call‑offs, service entries, accruals).
 </li>
 <li>
 Deliver full and dedicated operational support to the General Services department across all activities.
 
 
 </li>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 Education in Management, Finance or Marketing.
 </li>
 <li>
 Significant experience in a related field.
 </li>
 <li>
 Fluency in written and spoken English; Arabic is an advantage.
 </li>
 <li>
 Familiarity with the local environment and culture.
 </li>
 <li>
 Experience working in a multicultural environment and interacting with diverse cultures.
 </li>
 <li>
 Flexibility and the ability to adapt to unexpected situations.
 </li>
 <li>
 Strong soft skills for managing external suppliers in an operational context.
 </li>
 <li>
 Good PC skills.
 </li>
 <li>
 Customer service orientation with strong interpersonal skills.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 <ul>
 <li>
 Applications are only accepted through our online application system.
 </li>
 <li>
 Please upload your CV in English.
 
 
 </li>
 </ul>
 
 About Eni
 
 
 
 Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil &amp; gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy &ndash; a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
 
 
 
 Working at Eni
 
 
 
 At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process . Whatever your ambition, at Eni you can find the tools to make it happen.
 
 
 
 
 Energy for action takers
 
 
</div>

GENERAL SERVICES OFFICER

Holiday Homes Manager &amp; Guest Relations Officer About Aurora: Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.Responsibilities:Operations &amp; Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.Booking &amp; Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.The ideal candidate will have the following:<ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul>What We Offer at Aurora:Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.Career Growth: Opportunities for personal and professional development in a rapidly-growing company.Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.Team Building: Regular team outings, dinners, and events to foster teamwork.Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.Vacation &amp; Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

Search 8334+ Guest services officer jobs near you this February. New roles added regularly across leading industries. Apply today.

8334 guest services officer jobs NEAR_ME

Guest Services Officer - Night Shift (Arabic Speaker)

Guest Relations Officer

Guest Relationship Officer (Female)

Guest Relations Officer

Guest Experience Officer – Holiday Homes (Dubai)

GENERAL SERVICES OFFICER

Holiday Homes Guest Relations Officer