guest services officer

Hyatt

<div><div>Summary<div>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</div></div><div> 
Qualifications<div><div>
Qualifications 
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

GUEST SERVICES OFFICER

SOFITEL

Receive each guest call in a professional and friendly manner. <ul> <li>Maintain effective communication with all related department to ensure smooth service delivery.</li> <li>Handle every query in a polite and courteous manner and exceed guest expectations.</li> <li>Maintain an up to date knowledge of the hotel and local services.</li> <li>Maintain an awareness of guest profile through the Opera guest profile system.</li> <li>Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li> <li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li> <li>Take messages for guests and management as per the required standard.</li> </ul>

Guest Services Officer - Communications

Mövenpick

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.<ul><li>
Welcome and greet guests upon arrival, providing a warm and professional first impression</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently</li><li>
Coordinate with various departments to ensure guest needs are met</li><li>
Provide information about hotel services, local attractions, and activities in Sharm El Sheikh</li><li>
Assist with check-in and check-out procedures, ensuring a smooth process for guests</li><li>
Maintain accurate guest records and update information in the hotel management system</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Resolve guest issues and concerns in a timely and satisfactory manner</li><li>
Promote hotel services and amenities to enhance guest experience and increase revenue</li><li>
Ensure compliance with hotel policies and procedures while maintaining high standards of customer service</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills with fluency in English; additional languages are a plus</li><li>
Previous experience in hospitality or customer service</li><li>
Bachelor's degree in Hospitality Management, Tourism, or related field preferred</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Computer literacy, including proficiency in MS Office and hotel management software</li><li>
Familiarity with hotel operations and guest service standards</li><li>
Knowledge of local attractions and services in Sharm El Sheikh</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Professional appearance and friendly demeanor</li><li>
Empathetic and supportive attitude towards guests</li><li>
Ability to work well under pressure and handle multiple tasks simultaneously</li><li>
Must be able to work in Sharm El Sheikh, Egypt</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relation Officer - Female

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.
 
 
 <ul>
 <li>
 Welcome and greet guests upon arrival, providing a warm and professional first impression
 </li>
 <li>
 Handle guest inquiries, requests, and complaints promptly and efficiently
 </li>
 <li>
 Coordinate with various departments to ensure guest needs are met
 </li>
 <li>
 Provide information about hotel services, local attractions, and activities in Sharm El Sheikh
 </li>
 <li>
 Assist with check-in and check-out procedures, ensuring a smooth process for guests
 </li>
 <li>
 Maintain accurate guest records and update information in the hotel management system
 </li>
 <li>
 Anticipate guest needs and proactively offer assistance
 </li>
 <li>
 Resolve guest issues and concerns in a timely and satisfactory manner
 </li>
 <li>
 Promote hotel services and amenities to enhance guest experience and increase revenue
 </li>
 <li>
 Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Excellent communication skills with fluency in English; additional languages are a plus
 </li>
 <li>
 Previous experience in hospitality or customer service
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Tourism, or related field preferred
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Computer literacy, including proficiency in MS Office and hotel management software
 </li>
 <li>
 Familiarity with hotel operations and guest service standards
 </li>
 <li>
 Knowledge of local attractions and services in Sharm El Sheikh
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays
 </li>
 <li>
 Professional appearance and friendly demeanor
 </li>
 <li>
 Empathetic and supportive attitude towards guests
 </li>
 <li>
 Ability to work well under pressure and handle multiple tasks simultaneously
 </li>
 <li>
 Must be able to work in Sharm El Sheikh, Egypt
 
 
 </li>
 </ul>
 Additional Information
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Guest Relations Officer, We Rely On You To
 
 
 
 <ul>
 <li>
 Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
 </li>
 <li>
 Enhance guest relations and loyalty scores
 </li>
 <li>
 Provide support to ensure a smooth and efficient Guest Relations Operation.
 </li>
 <li>
 Handle all guest requests in a timely, professional and efficient manner
 </li>
 <li>
 Provide all-rounded guest services such as checking in and out.
 </li>
 <li>
 Contribute towards a memorable hotel experience for all guests.
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
 </li>
 <li>
 Is fluent in oral and written English and local language
 </li>
 <li>
 Can work with a multinational team
 </li>
 <li>
 Has a pleasant and cheerful personality
 </li>
 <li>
 Flexible and able to work as per hotel operational needs and requirements
 </li>
 </ul>
</div>

Guest Relations Officer

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Service Officer
 
 
 
 Department:
 
 Guest Experience / Guest Service
 
 
 
 Reports to:
 
 Guest Service Supervisor / Guest Service Assistant Manager
 
 
 
 Property:
 
 Shebara Resort
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Service Officer,
 
 you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to:
 
 
 
 
 
 
 Buggy Operations &amp; Transport
 
 
 <ul>
 <li>
 Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
 </li>
 <li>
 Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
 </li>
 <li>
 Monitor buggy schedules and be on standby to support front office operations as needed.
 </li>
 <li>
 Conduct Villa Orientation and Resort Tour.
 </li>
 </ul>
 
 
 Buggy Cleanliness &amp; Readiness
 
 
 <ul>
 <li>
 Inspect and clean all buggies daily to ensure high hygiene and appearance standards.
 </li>
 <li>
 Report any mechanical issues or maintenance needs immediately.
 </li>
 <li>
 Ensure buggies are fully charged or fueled and parked appropriately when not in use
 </li>
 </ul>
 
 
 Luggage Handling &amp; Assistance
 
 
 <ul>
 <li>
 Greet guests warmly and assist with their luggage upon arrival and departure.
 </li>
 <li>
 Safely transport and deliver luggage to assigned rooms or storage areas.
 </li>
 <li>
 Tag, record, and handle luggage accurately, ensuring no damage or mix-ups.
 </li>
 <li>
 Maintain organized luggage storage and ensure smooth handling of early arrivals and late departures.
 </li>
 </ul>
 
 
 Guest Interaction &amp; Check-in/Check-out Support
 
 
 <ul>
 <li>
 Support front desk during check-in and check-out by coordinating luggage movement.
 </li>
 <li>
 Escort guests to their rooms and offer brief orientation when needed.
 </li>
 <li>
 Offer assistance with directions and general inquiries in a friendly and professional manner..
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Outdoor work in varying weather conditions.
 </li>
 <li>
 Flexible working hours including weekends and public holidays.
 </li>
 <li>
 Standing, walking, lifting, and driving for extended periods.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Safety &amp; Driving Awareness
 </li>
 <li>
 Physical Strength &amp; Stamina
 </li>
 <li>
 Guest Courtesy &amp; Assistance
 </li>
 <li>
 Time Management &amp; Responsiveness
 </li>
 <li>
 Attention to Detail &amp; Presentation
 </li>
 <li>
 Teamwork &amp; Dependability
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

Guest Service Officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

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