guest services officer

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

Hyatt Place Dubai/Wasl District

<div><div>Summary<div>
Job Description
The Guest Service Officer is responsible for delivering exceptional guest experiences from arrival to departure. The role requires handling guest check-in/check-out, managing reservations, addressing guest inquiries and concerns, and ensuring smooth coordination with other departments. The Guest Service Officer acts as the first point of contact for guests, providing a warm welcome and professional service in line with the hotel&rsquo;s standards.
Guest Services:<ul><li>
Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.</li><li>
Handle room allocations, key issuance, and provide hotel information.</li><li>
Respond promptly and professionally to guest inquiries, requests, and complaints.</li><li>
Assist guests with luggage, transportation, and concierge-related needs (tours, restaurant bookings, directions, etc.).</li><li>
Promote hotel facilities, services, and ongoing promotions to enhance the guest experience.</li></ul>
Operations &amp; Administration:<ul><li>
Manage reservations, cancellations, and amendments efficiently.</li><li>
Handle cash, credit card, and billing transactions in compliance with hotel policies.</li><li>
Maintain accurate guest records in the Property Management System (PMS).</li><li>
Coordinate with Housekeeping and Maintenance to ensure rooms are clean and operational before guest arrival.</li><li>
Monitor lobby activities to ensure safety, cleanliness, and guest comfort.</li></ul></div></div><div>
Qualifications<div>
Qualifications &amp; Skills:<ul><li>
Diploma/Degree in Hospitality Management or equivalent.</li><li>
Minimum 1&ndash;2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel).</li><li>
Proficiency in hotel PMS (Opera or similar).</li><li>
Strong communication and interpersonal skills.</li><li>
Fluent in English (additional languages are an advantage).</li><li>
Customer-focused with problem-solving abilities.</li><li>
Presentable, professional, and well-groomed at all times.</li></ul></div></div></div>

GUEST SERVICE OFFICER

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Officer
 
 
 
 Department:
 
 Guest Experience
 
 
 
 Reports to:
 
 Guest Experience Supervisor / Guest Experience Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Officer,
 
 you will play a pivotal role in enhancing the overall guest journey by delivering highly personalized, anticipatory service. This role focuses on the entire guest experience cycle&mdash;from pre-arrival communication and arrival greeting, to room orientation, itinerary planning, in-house guest follow-up, courtesy calls and emails, and post-departure engagement. The Guest Experience Officer ensures each guest enjoys a seamless, memorable, and curated stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Officer, you will need to:
 
 
 
 
 
 
 Pre-Arrival &amp; Arrival Experience
 
 
 <ul>
 <li>
 Initiate personalized pre-arrival communication to gather guest preferences and arrival details.
 </li>
 <li>
 Proactively engage with guests throughout their stay by personally meeting with guests
 </li>
 <li>
 Coordinate special requests, room arrangements, and welcome amenities prior to arrival.
 </li>
 <li>
 Personally welcome guests upon arrival, ensuring a warm and smooth check-in experience.
 </li>
 <li>
 Escort guests to their rooms and provide a detailed orientation on room features, hotel services, and local highlights.
 </li>
 </ul>
 
 
 Guest Itinerary Creation &amp; Coordination
 
 
 <ul>
 <li>
 Engage with guests to design bespoke itineraries including dining, spa, recreational, and destination experiences.
 </li>
 <li>
 Liaise with departments such as concierge, spa, F&amp;B, dive center, and excursions to confirm and coordinate all arrangements.
 </li>
 <li>
 Maintain and communicate itinerary schedules to guests and internal departments.
 </li>
 </ul>
 
 
 In-House Guest Engagement
 
 
 <ul>
 <li>
 Conduct regular courtesy calls and in-person check-ins with in-house guests to assess satisfaction.
 </li>
 <li>
 Handle and resolve guest concerns or special requests promptly and professionally.
 </li>
 <li>
 Continuously monitor guest feedback to enhance the overall guest experience.
 </li>
 <li>
 Update guest profiles with relevant preferences and notes for future visits.
 </li>
 </ul>
 
 
 Communication &amp; Follow-Up
 
 
 <ul>
 <li>
 Send personalized welcome and follow-up emails during the guest&rsquo;s stay.
 </li>
 <li>
 Coordinate celebrations such as birthdays, anniversaries, and special occasions.
 </li>
 <li>
 Ensure all guest requests are actioned promptly by following up with the respective departments.
 </li>
 </ul>
 
 
 Post-Departure Engagement
 
 
 <ul>
 <li>
 Send thank-you messages and post-stay follow-ups.
 </li>
 <li>
 Record feedback and notes into guest history for future stays.
 </li>
 <li>
 Support guest retention by fostering relationships and encouraging return visits
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Flexible schedule including evenings, weekends, and holidays.
 </li>
 <li>
 Requires standing, walking, and guest interaction for extended periods.
 </li>
 <li>
 Cross-functional coordination with all hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Centricity &amp; Personalization
 </li>
 <li>
 Communication &amp; Listening Skills
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Multitasking &amp; Prioritization
 </li>
 <li>
 Emotional Intelligence &amp; Empathy
 </li>
 <li>
 Follow-Up &amp; Accountabilit
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Guest Experience Officer

Kerten Hospitality

<div>
 
 Kickstart Your Hospitality Career! ✨
 
 
 
 
 
 Do you love meeting people and creating unforgettable guest experiences? We&rsquo;re on the lookout for a fresh graduate who&rsquo;s ready to dive into the world of hospitality with us.
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 ✔️ Fluent in English
 
 
 ✔️ Energetic, guest-focused, and professional
 
 
 ✔️ Excited to begin a career in a dynamic hotel environment
 
 
 
 
 
 Role: Guest Relations Officer (Front Office / Guest Services)
 
 
 Where: A 5-star boutique hotel
 
 
 
 
 
 At Kerten Hospitality, we&rsquo;re all about growth, teamwork, and delivering exceptional service. If you&rsquo;re passionate, eager to learn, and want to be part of a team that makes every stay memorable &mdash; we&rsquo;d love to hear from you!
 
 
 
 
 
 📩 Send your CV to jmahmoud@kertenhospitality.com
 
 
 and take your first step into hospitality today.
 
 
 
 
 
 #HospitalityCareers #KertenHospitality #GuestRelations#lebanon
 
</div>

Guest Relations Officer

HAVN Lifestyle Getaways

About Us: At HAVN, we turn beautiful properties into unforgettable guest experiences. As one of Dubai&rsquo;s growing holiday home operators, we&rsquo;re passionate about hospitality, professionalism, and creating that &quot;wow&quot; moment for every guest.We&rsquo;re Hiring: Reservations Officer (Holiday Homes)Are you a people person who knows the ins and outs of the holiday homes industry? Do you love delivering top-notch service and solving problems on the fly? If yes, we want you on our team!What You'll Do:<ul><li>Welcome guests during check-in and assist with check-out</li><li>Handle guest inquiries and resolve issues efficiently</li><li>Coordinate with housekeeping, maintenance, and back-office teams</li><li>Conduct property inspections before and after stays</li><li>Assist with upselling services and experiences</li><li>Ensure guests have a smooth and memorable stay</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a Reservations Officer in holiday homes (required)</li><li>Familiarity with Property Management Systems (PMS) such as Hostaway, Guesty, etc. (required)</li><li>UAE Driving License (required)</li><li>Having your own car is a plus</li><li>Excellent communication and interpersonal skills</li><li>Willingness to work flexible hours (weekends/evenings if required)</li><li>Strong knowledge of Dubai neighborhoods is a bonus!</li></ul>Why Join HAVN?<ul><li>Dynamic, supportive team environment</li><li>Opportunity to grow with a rising brand in Dubai&rsquo;s short-term rental space</li><li>Be part of a company that values people and hospitality</li></ul>Apply now by sending your updated CV to connect (at) havn (dot) ae and let us know why you're the right fit for HAVN!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Reservations Officer (Holiday Homes)

Grand Hyatt The Red Sea

<div><div>Summary<div>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception within the Spa of Rooms Division</div></div><div>
Qualifications<div>
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.</div></div></div>

SPA GUEST SERVICE OFFICER

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerAbout the Job Help guests feel welcome and enjoy their stay. Be friendly, take care of VIPs, and keep things running smoothly at the front desk. Your work helps guests have a great experience and want to come back.Main Duties<ul><li>Smile and greet guests whenever you see them.</li><li>Find out what guests need and tell them about hotel services or places nearby.</li><li>Answer questions and help quickly when guests have a problem.</li><li>Give special care to VIP guests and handle their requests.</li><li>Arrange surprises like birthdays and set up rooms as requested.</li><li>Tell guests about hotel restaurants and any special deals.</li><li>Keep guest areas tidy and clean.</li><li>Work together with housekeeping, concierge, and food &amp; beverage teams.</li><li>Collect guest feedback and share ideas with your manager.</li><li>Always look neat and work well with your team.</li></ul>Qualifications<ul><li>Having worked in a hotel or with guests before is a plus.</li><li>Speak and write clearly.</li><li>Be polite, patient, and calm when it gets busy.</li><li>Organize work well and handle several tasks at a time.</li><li>Know how to use basic computer programs and hotel systems.</li><li>Willing to work different shifts, weekends, and holidays.</li><li>Enjoy helping people and want to give great service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

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