guest services operator

Maadaadizi

<div>
 At the Intercontinental St. Paul Riverfront, you&rsquo;ll be part of a team that sets the standard for hospitality. Our riverfront location in vibrant downtown St. Paul creates an inspiring backdrop for delivering exceptional guest experiences &ndash; from the quick night away to business travelers, to unforgettable events and everything in between. Our team is Guest Obsessed! We&rsquo;re committed to fostering a culture of collaboration, recognition and professional growth, where your passion and dedication are celebrated. Join us and help share unforgettable moments while building a career you are proud of.
 <br/>
 <br/>
 <strong>
  Guest Services Operator
  <br/>
  <br/>
 </strong>
 <strong>
  Status
 </strong>
 Hourly, Non &ndash; Exempt, Non-Union
 <br/>
 <br/>
 <strong>
  Reports to
 </strong>
 Front Desk Manager
 <br/>
 <br/>
 <strong>
  GENERAL PURPOSE
  <br/>
  <br/>
 </strong>
 The Guest Service Operator (PBX Operator) serves as the central communication hub of the hotel, responsible for managing all incoming and internal calls with professionalism, efficiency, and genuine care. This role supports both guests and team members by handling requests, relaying messages, coordinating with departments, and assisting with front desk operations when needed. The position requires strong communication skills, multitasking ability, and a thorough knowledge of hotel services, while maintaining composure in a fast-paced environment and ensuring all interactions align with high guest service standards.
 <br/>
 <br/>
 <strong>
  Essential Duties/Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer and direct all incoming calls promptly, professionally, and courteously.
  </li>
  <li>
   Assist guests with information requests, messages, and wake-up calls.
  </li>
  <li>
   Communicate guest requests and messages to appropriate departments quickly and accurately.
  </li>
  <li>
   Maintain a thorough knowledge of hotel facilities, services, and operating hours.
  </li>
  <li>
   Handle emergency calls, alarms, and security communications following hotel safety procedures.
  </li>
  <li>
   Monitor and maintain accurate logs of calls, messages, and incidents.
  </li>
  <li>
   Support the Front Office team to enhance the overall guest experience.
  </li>
  <li>
   Uphold brand standards and demonstrate genuine care in every guest interaction.
  </li>
  <li>
   Assist with Front Desk Check-In and outs when needed.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SUPERVISORY DUTIES:
 </strong>
 None
 <br/>
 <br/>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a customer service, hospitality, or switchboard role preferred.
  </li>
  <li>
   Excellent verbal communication and active listening skills.
  </li>
  <li>
   Professional phone etiquette and a calm, clear speaking voice.
  </li>
  <li>
   Ability to multitask in a fast-paced environment while maintaining accuracy.
  </li>
  <li>
   Basic computer and telephone system knowledge.
  </li>
  <li>
   A warm, friendly, and professional demeanor with a focus on guest satisfaction.
  </li>
  <li>
   Flexibility to work various shifts, including evenings, weekends and holidays.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PHYSICAL ENVIRONMENT:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work is primarily performed in an indoor office or back-of-house communications area.
  </li>
  <li>
   Requires sitting for extended periods while operating a telephone switchboard and computer.
  </li>
  <li>
   May involve light physical activity such as reaching, bending, or handling office equipment.
  </li>
  <li>
   Frequent use of hands and fingers to operate communication systems and input data.
  </li>
  <li>
   Occasional exposure to varying noise levels and busy front-of-house environments.
  </li>
  <li>
   Must be able to remain calm and focused during high call volumes or emergency situations.
  </li>
 </ul>
</div>


Guest Services Operator

Hilton

<div><p>Telephone Operator</p><p>
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the guest.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the guest. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Accept and deliver all messages correctly and promptly for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a customer-focused industry</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Telephone Operator

Aparium Hotel Group

<div></div><div><div><div><div><div><b>PBX OPERATOR</b></div>
<div><div><b>Reports to Guest Services Manager: position is non-exempt</b></div>
</div>
</div><div></div><div><b>WHO WE ARE</b></div>
<div>Hotels done differently. It&rsquo;s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates&rsquo; pride in who they are, where they live and who we serve.
</div>
<div></div><div>Hewing Hotel is in Minneapolis&rsquo; vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball&rsquo;s Minnesota Twins. With easy access to all interstates as well as Minneapolis&rsquo; Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.</div>
<div></div><div>While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.</div>
<div></div><div>Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.</div>
<div></div><div><b>THE ROLE</b></div>
<div>The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest&rsquo;s visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.</div>
<div></div><div><b>WHAT YOU WILL DO</b></div>
<div><ul><li>Responsible for answering the hotel phone according to hotel standards&ndash; provide answers to questions, and take hotel or restaurant reservations</li>
<li>Speaks clearly, distinctly, and with a friendly, courteous tone</li>
<li>Accurately directs incoming calls to guest rooms, hotel personnel, or departments</li>
<li>Takes and distributes messages for guests, provides information on guest services and/or public hotel events</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Demonstrate proficient knowledge of hotel POS and PMS systems</li>
<li>Assist in monitoring and posting any necessary charges to guest rooms and house accounts</li>
<li>Develop a complete working knowledge of the hotel&rsquo;s menus, menu ingredients and what is available for the day</li>
<li>Follow the established procedures to ensure knowledgeable, correct delivery of hotel information</li>
<li>Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch</li>
<li>Record all guest charges accurately</li>
<li>Recommend service and product improvement to better the operation</li>
<li>Keep the work area clean and tidy at all times</li>
<li>Attend all required meetings</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Assist with responsibilities and duties in other departments and as assigned by management</li>
</ul><div><b>WHAT YOU WILL NEED</b></div>
<ul><li>Good reading, writing and oral proficiency in the English language</li>
<li>Must have a high school education or equivalent experience</li>
<li>Ability to work well unsupervised</li>
<li>Ability to multitask</li>
<li>Proficient computer skills</li>
<li>Ability to work alone without direct supervision</li>
<li>Demonstration of a high degree of drive and determination</li>
<li>Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel</li>
<li>Ability to work in a dog-friendly environment</li>
</ul><div><b>WHAT'S IN IT FOR YOU</b></div>
<ul><li>Pay Rate: $17.00 Per hour</li>
<li>Paid Vacation, Sick Time and Holidays</li>
<li>Medical, Dental, Vision, and Pet Insurance</li>
<li>Employer Paid Basic Life and AD&amp;D</li>
<li>Discounted pet insurance available through ASPCA</li>
<li>401(k) Retirement Plan with employer match</li>
<li>Paid time off to volunteer for the causes you care about in your community</li>
<li>Strong sense of belonging through diversity, equity, and inclusion</li>
<li>Greatly discounted room rates for Aparium properties for you and your out-of-town guests</li></ul><br>
<div></div><div>As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.</div></div></div></div></div><div></div>

PBX Operator

<div>
 A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Process all incoming and outgoing calls accurately and courteously
  </li>
  <li>
   Records and controls accurately wake up calls
  </li>
  <li>
   Pages guests in co-operation with concerned departments
  </li>
  <li>
   Assists guests with international calls and directory queries
  </li>
  <li>
   Calls guests by name whenever possible
  </li>
  <li>
   Pages staff member when requested
  </li>
  <li>
   Abides by principles of guest privacy
  </li>
  <li>
   Handles guests' needs or requests and reports complaints to the Supervisor
  </li>
  <li>
   Report on logbook daily
  </li>
  <li>
   Bill call costs
  </li>
  <li>
   Aware of local telephone listings and frequently dialed numbers
  </li>
  <li>
   Advises defects on switchboard equipment to Supervisor
  </li>
  <li>
   Attends to all guest queries and requests promptly
  </li>
  <li>
   Maintains detailed knowledge of the Hotel's fire, life and safety system
  </li>
  <li>
   Maintain Hotel Information
  </li>
  <li>
   Provide secretarial services for guests
  </li>
  <li>
   Efficient in the use of all business center equipment
  </li>
  <li>
   Update traffic sheets accurately
  </li>
  <li>
   Handle complaints promptly and follow up thoroughly on action taken
  </li>
  <li>
   Update airline schedules and guides the guest whenever requested
  </li>
  <li>
   Co-ordinate the reservations of meeting rooms
  </li>
  <li>
   Advise to Supervisor all stationary needs in advance
  </li>
  <li>
   Ensure cleanliness of work area and clean your work area prior to departing
  </li>
  <li>
   Report daily activities in logbook
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
  </li>
  <li>
   Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  </li>
  <li>
   Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  </li>
  <li>
   Log security incidents and accidents in accordance with hotel requirements
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <strong>
  Drive for Results:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
  </li>
  <li>
   Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Understanding the Business:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
  </li>
  <li>
   Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
  </li>
  <li>
   Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
  </li>
  <li>
   Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hospitality:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
  </li>
  <li>
   Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
  </li>
  <li>
   Actively participate in wider hotel meetings
  </li>
  <li>
   Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Adaptability:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be comfortable and effective in an environment of ambiguity or change
  </li>
  <li>
   Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
  </li>
  <li>
   Complete tasks as directed by Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Developing Self:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
  </li>
  <li>
   Seek feedback on areas of shortfall
  </li>
  <li>
   Maximize opportunities for self-development
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reliability:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
  </li>
  <li>
   Follow standards, policies and procedures
  </li>
  <li>
   Meet hotel attendance and grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cultural Awareness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Cairo Heliopolis
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Omni Hotels

Omni Atlanta Hotel at Centennial Park
<br><br>
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
<br><br>
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
<br><br>
Ideal Services Agent (Operator)
<br><br>
Overview
<br>To direct and assist guest and employees with communication needs in accordance with Omni standards.
<br><br>
Responsibilities
<br><ul>
<li>Answer incoming telephone calls to the hotel efficiently and courteously.</li>
<li>Direct phone calls and messages to appropriate personnel or guest.</li>
<li>Assist all guests and employees.</li>
<li>Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.</li>
<li>Recording and making Wake up calls.</li>
<li>Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.</li>
</ul>
Qualifications
<br><ul>
<li>Computer skills required.</li>
<li>Must have the ability to work alone, with others, and remain at work station for entirety of shift.</li>
<li>Must be able to work a flexible schedule including, weekends and holidays.</li>
<li>Must have customer service experience with excellent written and especially verbal communication skills.</li>
<li>Must be able to sit for extended periods of time.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Ideal Services Agent (Operator)

Grand Hotel

<div>Property Description:
<div></div><div>
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!</div>
Overview:
<p>
We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.</p>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Excellent communication skills, both verbal and written</li><li>
Previous experience operating a PBX or multi-line phone system preferred</li><li>
Strong customer service skills and the ability to remain calm under pressure</li><li>
Basic computer skills, including proficiency in Microsoft Office and email</li><li>
Ability to work a flexible schedule, including weekends and holidays</li></ul>
Benefits:
<p>
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p><p><br>
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p><ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul><p>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.<br>
<br>
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation<br>
<br>
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</p></div>

Chatham Bars Inn

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod&rsquo;s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn&rsquo;s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn&rsquo;s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.<br>
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#PGH-CBI<p></p><p>
What you will have an opportunity to do:</p><p>
The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all &ldquo;Knowcross&rdquo; follow up items on a daily basis.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Maintains confidentiality, security and integrity of guest and organizational data</p></li><li><p>
Leading Hotels of the World Service Standards are met with each call</p></li><li><p>
Ensures release of information is consistent with all privacy policies.</p></li><li><p>
Obtains necessary information and transfers calls to correct extensions.</p></li><li><p>
Provides hotel information to callers as appropriate.</p></li><li><p>
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.</p></li></ul><p></p><p><b>
What are we looking for?</b></p><p><b>
Qualifications:</b></p><ul><li><p>
Superior organizational skills</p></li><li><p>
Superior customer service skills including proper telephone etiquette</p></li><li><p>
Can work well in a team setting as well as individually</p></li><li><p>
Enjoys a fast-paced environment</p></li><li><p>
Excellent multi-tasking skills a must</p></li><li><p>
Follows direction well</p></li><li><p>
Being flexible with schedules and hours</p></li><li><p>
Able to work weekends and holidays</p></li></ul><p></p><p><b>
Compensation:</b></p>
$20.00 / hr<ul><li></li></ul>$20.00 / hr<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

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