guest services representative

Swissôtel

Görev Tanımı
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Otelde konaklayan misafirlerin tüm talepleri, sorunları ve ihtiyaçlarıyla yakından ilgilenir, misafir memnuniyetine odaklanarak sorunlara çözüm bulur.
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Misafirleri dikkatle dinleyerek etkili bir misafir odaklı bakış açısı geliştirir ve şikâyetleri uygun şekilde ele alır.
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Misafir şikâyetlerini yönetir ve çözüm bulur, çözümü zaman alan durumları doğrudan yöneticisine bildirir ve konunun takibini yapar.
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Resepsiyonla koordineli olarak otele giriş yapacak misafirleri karşılar, mümkünse odaya kadar eşlik eder ve gün içinde misafirleri arayarak ihtiyaçları olup olmadığını sorar.
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Gün içerisinde “Misafir Temasları” gerçekleştirerek misafir memnuniyet düzeyini tespit eder; varsa şikâyet, öneri veya sorunları belirler ve çözüm üretir.
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Misafirlerden gün içinde alınan yorumları, talepleri, önerileri ve şikâyetleri yazarak alınan yanıtlar ve yapılan işlemlerle birlikte raporlar.
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Gün içinde misafirlerden anket doldurmalarını ister, anket sonuçlarını değerlendirir, İngilizce’ye çevirir ve tüm departman yöneticilerine e-posta ile iletir.
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Misafirlerin doğum günü, evlilik yıldönümü gibi özel günlerini belirler, ilgili departmanlarla birlikte gerekli organizasyonu yapar ve süreci takip eder.
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Misafirlerin uçak veya otobüs bileti, restoran rezervasyonu, ilaç vb. taleplerinin en kısa sürede karşılanmasını sağlar.
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VIP prosedürlerini takip eder, VIP misafirleri karşılar ve uğurlar.
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Acenta temsilcilerini ve potansiyel misafirleri tesis içinde gezdirir.
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Misafirlere duyurulacak etkinlikler için yazılı dokümanlar hazırlar ve ilgili departmanlarla iş birliği içinde bu dokümanların oda dağıtımını sağlar.
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Misafirlerin A la Carte restoran taleplerini alır ve Yiyecek & İçecek Departmanını bilgilendirir.
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Etkinlikler ve tesis alanlarında genel misafir memnuniyetini gözlemler, atmosfer hakkında Misafir İlişkileri Müdürü / Süpervizörüne rapor verir.
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Tesisin tüm fiziksel özellikleri ile sunulan tüm aktiviteler ve hizmetler hakkında detaylı bilgiye sahip olur.
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Otel satışlarını destekler ve ücretli hizmetlerin satışını yapma yetkisine sahiptir.
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Nitelikler
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En az meslek lisesi mezunu veya ilgili bir alanda eğitimli ya da eşdeğer deneyime sahip,
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Otelcilik sektöründe benzer pozisyonda kanıtlanmış deneyim sahibi,
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Otel operasyonları, hizmet standartları ve misafir beklentileri konusunda bilgi sahibi,
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Etkili iletişim ve kişilerarası ilişki becerilerine sahip,
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Detay odaklı, çoklu görevleri ve öncelikleri yönetebilme yeteneğine sahip,
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Dinamik ve hızlı tempolu bir çalışma ortamına uyum sağlayabilecek esneklikte,
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İleri düzeyde İngilizce (sözlü ve yazılı) bilgisine sahip.

Guest Services Representative

Rotana Ras Al Khaimah - The Mangroves

<div>
 <strong>
  Job Description
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  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
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 As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
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 <ul>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
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   Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
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  <li>
   Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
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  <li>
   Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
  </li>
  <li>
   Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
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  <li>
   Assure compliance and coordination of guests needs, requests and personal preference
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  <li>
   Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
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   <br/>
  </li>
 </ul>
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  Skills
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  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
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 </strong>
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
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  Knowledge &amp; Competencies
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 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
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 Understanding Hotel Operations
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 Effective Communication
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 Planning for Business
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 Supervising People
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 Understanding Differences
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 Supervising Operations
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 Teamwork
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 Adaptability
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 Customer Focus
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 Drive for Results
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Guest Services Manager

Stonebridge Companies

<div><div>City, State:</div>
Anchorage, Alaska<div></div><div><div><br>
Title: Night Auditor / Guest Service Agent</div></div><div><div>
Location: <i>Anchorage, Alaska</i></div></div><div><div>
FLSA: <i>Exempt/Non-Exempt</i></div></div><div><div>
Status: <i>Part-time</i></div></div><div><div>
Reports to: Assistant General Manager</div></div><div></div><div><div><br>
Pay Range: <i>$17-$19</i></div></div><div></div><div><div><div>
Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Greet, register, and assign rooms to hotel guests.</div></li></ul></div><div><ul><li><div>
Verify customer payment methods and process credit authorizations.</div></li></ul></div><div><ul><li><div>
Maintain accurate records of room availability and guest accounts using the property management system.</div></li></ul></div><div><ul><li><div>
Balance daily receipts and revenues, conducting income audits on posted revenues.</div></li></ul></div><div><ul><li><div>
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.</div></li></ul></div><div><ul><li><div>
Answer phone calls promptly, directing inquiries or addressing guest needs.</div></li></ul></div></div><div><div><ul><li><div>
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.</div></li></ul></div><div><ul><li><div>
Make and confirm reservations, ensuring accurate data entry.</div></li></ul></div><div><ul><li><div>
Provide guests with information on hotel services and local attractions.</div></li></ul></div><div><ul><li><div>
Document guest feedback and escalate issues to management when necessary.</div></li></ul></div><div><ul><li><div>
Perform nightly &ldquo;bucket checks&rdquo; to ensure compliance with hotel standards.</div></li></ul></div><div><ul><li><div>
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.</div></li></ul></div><div></div><div><div><i>
Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Previous experience in a hospitality or customer service role preferred.</div></li></ul></div><div><ul><li><div>
Proficiency in basic bookkeeping and balancing financial transactions.</div></li></ul></div><div><ul><li><div>
Strong communication skills, both verbal and written.</div></li></ul></div><div><ul><li><div>
Proficient in using property management systems and office software.</div></li></ul></div><div><ul><li><div>
Excellent customer service and problem-solving skills.</div></li></ul></div><div><ul><li><div>
Ability to work independently and make decisions with minimal supervision.</div></li></ul></div><div><ul><li><div>
Detail-oriented with strong organizational skills.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.</div></li></ul></div><div><ul><li><div>
Frequent use of computers and telephones, requiring extended periods of sitting.</div></li></ul></div></div><div><div><ul><li><div>
Must be available to work overnight shifts, including weekends and holidays.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-12-08<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Night Audit

Gulf Hotel Bahrain Convention and Spa

<p><b>Guest Relations</b></p><ul><li>Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting&mdash;using their name whenever possible.</li><li>Address guest needs in a professional, positive, and timely manner.</li><li>Express sincere appreciation and offer a pleasant farewell as guests depart.</li><li>Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.</li><li>Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.</li><li>Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.</li><li>Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.</li><li>Assist team members when needed to maintain smooth operations and exceptional guest service.</li></ul><p><b>Communication</b></p><ul><li>Communicate with guests and colleagues using clear, professional, and courteous language.</li><li>Handle phone calls with proper etiquette&mdash;answer within 3 rings, greet with warmth, use the caller&rsquo;s name, transfer calls appropriately, and obtain permission before placing callers on hold.</li><li>Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.</li><li>Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.</li></ul><p>Job Type: Full-time</p>

Head Hostess

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25185532<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Bellman & Driver

BattleWorld

<p><b>Key Responsibilities:</b></p><ul><li>Greet visitors warmly and assist with inquiries professionally.</li><li>Manage bookings, check-ins, and general guest questions.</li><li>Promote VR experiences and packages to boost sales.</li><li>Keep the reception and lounge clean and welcoming.</li><li>Answer calls politely and direct them as needed.</li><li>Maintain accurate records of guest interactions and bookings.</li><li>Track and restock office and guest supplies.</li><li>Operate office equipment and manage basic filing.</li></ul><p><b>Qualifications:</b></p><ul><li>Minimum 1 year in customer service with sales experience.</li><li>Friendly, engaging, and customer-focused.</li><li>Confident promoting services and upselling.</li><li>Organized, detail-oriented, and able to multitask.</li><li>Clear phone communication and Microsoft Office skills.</li><li>Fluent in English and arabic (spoken and written).</li><li>Reliable and punctual with strong attendance.</li><li>Own visa</li><li>Arabic speaker</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,500.00 per month</p>

Reception/Sales walk in interview Abu dhabi marina mall 9th december 11am

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Reservation Executive

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