guest services representative

Best Western PLUS La Crescent/La Crosse

<p><b>Part-Time Guest Services Representative &ndash; Best Western Plus La Crescent/La Crosse</b></p><p>Best Western Plus La Crescent/La Crosse is seeking a <b>part-time Guest Services Representative</b> to join our front desk team. This position is central to ensuring a welcoming, professional, and seamless experience for all guests from arrival through departure.</p><p>Position Overview</p><p>The Guest Services Representative is responsible for greeting and registering guests, assigning rooms, accommodating special requests, and facilitating smooth check-outs. The role requires strong communication skills, attention to detail, and the ability to maintain a professional and courteous manner in all interactions.</p><p>Responsibilities</p><ul><li>Maintain accurate records of vacancies, reservations, and room assignments.</li><li>Register guests, assign rooms, and process check-ins and check-outs.</li><li>Coordinate with housekeeping and maintenance regarding room status, special requests, and service needs.</li><li>Apply selling techniques to promote rooms and hotel services.</li><li>Remain informed of daily hotel activities and scheduled events.</li><li>Address guest concerns and resolve issues professionally and efficiently.</li><li>Handle monetary transactions accurately in accordance with hotel policies.</li><li>Uphold guest confidentiality and security standards.</li><li>Maintain professional appearance, demeanour, and work habits.</li><li>Perform other duties as assigned by management.</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent required.</li><li>Prior hotel or hospitality experience preferred.</li><li>Strong communication skills with guests, colleagues, and management.</li><li>Ability to follow credit, cash handling, and guest privacy procedures.</li><li>Capable of learning and adhering to safety and emergency protocols.</li><li>Comfortable with front office systems and standard office equipment.</li><li>Knowledge of proper telephone etiquette.</li></ul><p>Requirements</p><ul><li><b>Weekend availability is required.</b></li><li>Ability to work holidays and additional shifts as needed.</li><li>Reliable transportation and ability to commute to La Crescent, MN 55947 (or willingness to relocate).</li></ul><p>Schedule &amp; Compensation</p><ul><li>Part-time position.</li><li>Standard shift: 3:00 PM &ndash; 11:00 PM.</li><li>8-hour day shifts.</li><li>Starting from $15.50 per hour.</li></ul><p>Additional Details</p><ul><li>Job Type: Part-time.</li><li>Experience: At least one year in customer service required; administrative/reception experience preferred.</li><li>Work Location: One location.</li></ul><p>Job Type: Part-time</p><p>Pay: From $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>La Crescent, MN 55947 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>La Crescent, MN 55947: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

Sage Hospitality

<div><p><b>Why us?
</b></p><p>The Iconic <b>Stanley Hotel </b>is seeking an experienced <b>Night Auditor </b>to join our team!
</p><p>As part of <b>Sage Hospitality Group </b>, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
</p><p>We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We&rsquo;re not afraid to forge our own path. After all, it&rsquo;s what industry leaders do. That&rsquo;s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do&mdash;it&rsquo;s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
</p><p>Nestled in the majestic Rocky Mountains in Estes Park, Colorado, <b>The Stanley Hotel </b>is a landmark of timeless elegance, known for its historic charm, panoramic views, and a legacy that has inspired artists, writers, and adventurers for over a century. From its famed role in American pop culture to its status as a luxury mountain retreat, The Stanley offers guests an unforgettable blend of grandeur and mystery. We're looking for someone who can bring creativity, operational excellence, and a passion for storytelling.
</p><p>Estes Park is more than a scenic getaway&mdash;it's the gateway to Rocky Mountain National Park, offering year-round outdoor adventure, wildlife encounters, and a vibrant arts and culture scene. Working at The Stanley means embracing the spirit of exploration and hospitality in a setting unlike any other.
</p><p>At Sage Hospitality Group, we aim to &ldquo;make the ordinary extraordinary,&rdquo; and The Stanley Hotel is no exception. Join us, and help write the next chapter in The Stanley&rsquo;s enduring legacy.
</p><p><b>Job Overview
</b></p><p>Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
</p><p><b>Responsibilities
</b></p><ul><li><p>Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
</p></li><li><p>Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
</p></li><li><p>Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
</p></li><li><p>Balance and close all bank ticket codes, daily.
</p></li><li><p>Run night audit final after insuring all revenues are in balance nightly.
</p></li><li><p>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
</p></li><li><p>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
</p></li><li><p>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
</p></li><li><p>Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
</p></li><li><p>Perform the duties of a Front Desk Clerk including express checkouts.
</p></li></ul><p><b>Qualifications
</b></p><p><b>Education/Formal Training
</b></p><p>High school education or equivalent experience.
</p><p><b>Experience
</b></p><p>Accounting background preferred, but not required.
</p><p><b>Knowledge/Skills
</b></p><ul><li><p>Ability to operate personal computer, cash register and calculator.
</p></li><li><p>Ability to compile facts and figures.
</p></li><li><p>Telephone and guest relations etiquette and skills.
</p></li><li><p>Moderate hearing required to communicate with guests.
</p></li><li><p>Excellent vision required for viewing of CRT screen.
</p></li><li><p>Excellent speech communication skills required to communicate with guests over the telephone.
</p></li><li><p>Excellent comprehension and literacy required for reading daily reports, numbers, etc.
</p></li></ul><p><b>Physical Demands
</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><ul><li><p>90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
</p></li><li><p>Mobility - must be able to reach all areas of hotel to assist clients.
</p></li><li><p>Prolonged standing.
</p></li><li><p>Occasional carrying and lifting of files and office items up to 25 lbs.
</p></li></ul><p><b>Environment
</b></p><p>Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
</p><p><b>Benefits
</b></p><p><b>We offer all Full Time Hourly Associates some amazing benefits!
</b></p><ul><li><p>Medical, dental, &amp; vision insurance
</p></li><li><p>Health savings and flexible spending accounts
</p></li><li><p>Basic Life and AD&amp;D insurance
</p></li><li><p>Paid time off for vacation, sick time, and holidays
</p></li><li><p>Eligible to participate in the Company&rsquo;s 401(k) program with employer matching
</p></li><li><p>Employee Assistance Program
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Great discounts on Hotels, Restaurants, and much more.
</p></li><li><p>Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
</p></li></ul><p><i>The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.
</i></p><p><b>ID: </b><i>2026-30756
</i></p><p><b>Position Type: </b><i>Regular Full-Time
</i></p><p><b>Property </b><b>: </b><i>Stanley Hotel
</i></p><p><b>Outlet: </b><i>Hotel
</i></p><p><b>Category: </b><i>Front Desk &amp; Guest Services
</i></p><p><b>Min: </b><i>USD $22.00/Hr.
</i></p><p><b><i>Address </i></b><b>: </b><i>333 E Wonder View Ave
</i></p><p><b><i>City </i></b><b>: </b><i>Estes Park
</i></p><p><b><i>State </i></b><b>: </b><i>Colorado
</i></p><p>EOE Protected Veterans/Disability</p></div>

Night Auditor

Durango Hot Springs

<p><b>Outdoor Guest Services (PM)</b></p><p><b>Standard minimum requirements for all Durango Hot Springs Resort and Spa (DHSRS) employees are as follows:</b></p><ul><li>The desire to provide excellent service to DHSRS Guests, Team Members, Vendors, and Partners.</li><li>The desire and behaviors to be a team player: to support, serve and be a participating member of the DHSRS team and the resort&rsquo;s operating goals and vision for delivering Guest&rsquo;s exceptional products and services in a work environment that is team-centric, merit-based, and learning-driven.</li><li>Excellent communication skills, oral and written.</li><li>Strong interpersonal skills, team advocacy, and guest advocacy skills.</li><li>Must be willing and available to work varying hours and or schedules including days, nights, holidays, and weekends.</li><li>May be required to stand and move constantly for long periods of time.</li><li>Some activities require heavy lifting and movement continued throughout the shift.</li><li>Skills, willingness, and fit to operate, and continually improve DHSRS operations, products, and services and contribute to the overall goals for service to Soaking Guests, Spa Guests, Partners, all DHSRS Team members and resort operations as required.</li></ul><p><b>POSITION SUMMARY:</b></p><p>Outdoor Service Representatives play an important role as part of the resort&rsquo;s Outside Guest Services Team and in hosting and caring for our Guests. Outdoor Service Representatives are responsible for being a source of information for guests and monitoring the soaking experience to maintain safety and quality of experience for those guests. Responsibilities and roles include activities related to the upkeep, cleanliness, and oversight of the resort&rsquo;s facilities and buildings.</p><p>This position requires the ability to work outdoors in seasonal weather conditions and requires working to late hours. Outdoor Service Representative duties and performance require continuous activity that can be physically strenuous in nature.</p><p>Outdoor Service Representatives work with other Durango Hot Springs teams and throughout the property as required. Outdoor Service Representatives are cross-trained in all Outside Guest Services including pool cleaning and maintenance operations and may be assigned shifts in other Outside Guest Service roles or to support other property operations teams as assigned or directed.</p><p>Outdoor Service Representatives may also be cross-trained in Front Desk Operations or Pump House Operations. Outdoor Service Representatives are responsible to maintain quality standards, service processes, and safety and sanitation standards in all circumstances and team members and guest encounters.</p><p>Outdoor Service Representatives team members are responsible to maintain the physical safety and cleanliness of the area. The best job fit is for individuals that enjoy helping people, problem-solving, working in a team environment, working independently, working outdoors, and delivering exceptional guest services and service recovery. Support channels and tools include the use of radios, phones, email, and online collaboration and support.</p><p><b>Tasks &amp; Competencies</b></p><p>Overall responsibility in providing Outside Guest Area team support and service to DHSRS Guests and DHSRS Team Members. Responsibility to support all Outside Soaking Services and the resort&rsquo;s grounds cleaning and maintenance operations as well as supporting property events.</p><p>Care and use of safe work processes, cleaning practices, and tool handling. The knowledge of the appropriate use of Personal Protection Equipment (PPE). The ability to perform all duties and responsibilities wearing the appropriate PPE.</p><p>The use of good judgment, procedural guidelines, communication tools, and chain of command in handling problems and emergencies.</p><p>Responsible for the oversight and proper use of the resorts&rsquo; soaking, pool, water features, and grounds areas by Guests.</p><p>Ability to work outside in all seasonal weather conditions and requires working into late-night hours.</p><p>Continuous activity that can be physically strenuous in nature. The role requires frequent lifting and the care and operation of hand tools and cleaning tools. The role assists with pool, soaking tubs, and water feature cleaning duties.</p><p>Assists in cleaning restrooms, lobby, and outdoor facilities and takes out and monitors the trash. Up-keep of laundry and lost and found items.</p><p>Assisting Guests with needs, recommendations, and general inquiries. Creates a safe soaking experience for adults and children through education and enforcement of the property&rsquo;s rules, soaking etiquette, and expectations for the safety and enjoyment of all Durango Hot Springs Resort and Spa Guests.</p><p><b>Prerequisites</b></p><p><b>Education:</b></p><p>High School Diploma Preferred.</p><p><b>Experience:</b></p><p>At least one year of related experience preferred.</p><p><b>Skills:</b></p><p><b>Language:</b> Ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one or group situations to team members guests, partners, affiliates, and other resort employees.</p><p><b>Interpersonal Skills: </b>Ability to recognize stress and attitude in all forms of interpersonal communication verbal, listening, written, and non-verbal communication. Effective communication skills that result in mutual understanding and build healthy working relationships and performance outcomes.</p><p><b>Mathematical: </b>Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to count, use a calculator and a spreadsheet.</p><p><b>Physical:</b></p><p>Requires smiling, standing, walking, bending, reaching, sitting, fingering, grasping, repetitive motions; ability to climb, balance, stoop, kneel, talk and hear, and ability to lift up to one hundred pounds. Ability to see clearly at close range or far distance. Requires peripheral vision, depth perception, and the ability to adjust the focus with or without corrective lenses.</p><p><b>Success Factors</b></p><ul><li>Ability to communicate</li><li>Ability to fully commit to roles and responsibilities</li><li>Ability to work with intensity and urgency</li><li>Ability to accept Stewardship responsibilities</li><li>Ability to analyze and project expected consequences of decisions</li><li>Ability to work with authorized machinery and equipment</li><li>Be authentic, honest, and consistent</li><li>Ability to support, train, mentor, and coach</li><li>Ability to constructively deal with conflict</li><li>Ability to plan and ability to define end states</li><li>High level of emotional intelligence</li><li>Strong interpersonal skills</li><li>Ability to manage task and relationships</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Experience:</p><ul><li>Hospitality: 2 years (Required)</li></ul><p>Work Location: In person</p>

Outdoor Guest Services (PM)

American Cancer Society

<div><div>At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.<br>
<br>
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.</div><div></div>
The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.<div></div><div><div><div>
The pay rate is $18.59/hr.</div><div></div><div>
ESSENTIAL FUNCTIONS:</div></div><div><ul><li><div>
Greet guests and manage check-in and check-out procedures (30%)</div></li></ul></div><div><ul><li><div>
Provide information about lodge amenities and community resources (20%)</div></li></ul></div><div><ul><li><div>
Coordinate transportation &amp; EMPOWER Program services and schedules (15%)</div></li></ul></div><div><ul><li><div>
Respond to guest requests, concerns, and emergencies (15%)</div></li></ul></div><div><ul><li><div>
Maintain organized front desk area and accurate guest records (10%)</div></li></ul></div><div><ul><li><div>
Monitor lobby security and implement safety protocols (10%)</div></li></ul></div><div></div><div><div><br>
EXPERIENCE/QUALIFICATIONS:</div></div><div><ul><li><div>
 High School Diploma or Equivalent</div></li></ul></div><div><ul><li><div>
Additional education or training in hospitality management or customer service is a plus.</div></li></ul></div></div><div><div><ul><li><div>
Previous experience in hospitality, guest services, or a related field is preferred.</div></li></ul></div><div><ul><li><div>
Minimum 1 year of Customer Service Experience</div></li></ul></div><div></div><div><div>
KNOWLEDGE, SKILLS, AND ABILITY:</div></div><div><ul><li><div>
Strong communication and interpersonal skills</div></li></ul></div><div><ul><li><div>
Ability to work independently and multitask</div></li></ul></div><div><ul><li><div>
Proficiency in Microsoft Office and multi-line phone systems</div></li></ul></div><div><ul><li><div>
Excellent customer service and problem-solving skills</div></li></ul></div><div><ul><li><div>
Ability to work flexible hours including evenings/weekends</div></li></ul></div><div></div><div><div><br>
TRAVEL REQUIREMENTS:</div></div><div><ul><li><div>
Minimal travel required</div></li></ul></div><div></div><div><div>
PHYSICAL REQUIREMENTS:</div></div><div><ul><li><div>
The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.</div></li></ul></div><div><ul><li><div>
Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.</div></li></ul></div><div><ul><li><div>
Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.</div></li></ul></div><div><ul><li><div>
The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.</div></li></ul></div></div><div></div><div>
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.</div></div>

On-Call Concierge, Hope Lodge

Terranea Resort

<div>
 Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, radios, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction.
 <br/>
 <br/>
 Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
 <br/>
 <br/>
 Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion and all tools and resources provided. Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand and practice Terranea Core Values on a daily basis.
  </li>
  <li>
   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  </li>
  <li>
   Answer phone system using a positive and articulate voice.
  </li>
  <li>
   Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  </li>
  <li>
   Route callers to requested guest or hotel department
  </li>
  <li>
   Assist guests with concierge services such as: restaurant reservations and recommendations, driving directions, transportation needs and other requests as needed using ALICE and Open Table systems.
  </li>
  <li>
   Must be able to answer all calls, internally or externally, relating to Front Desk inquiries.
  </li>
  <li>
   Take all in house calls and enter into HotSOS for dispatch to appropriate department.
  </li>
  <li>
   Respond to dispatches with radio communication system for all Porter and Valet requests.
  </li>
  <li>
   Follow up on all calls to ensure guest satisfaction.
  </li>
  <li>
   Assist guests with billing issues and make necessary adjustments.
  </li>
  <li>
   Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  </li>
  <li>
   Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  </li>
  <li>
   Maintain positive guest relations at all times.
  </li>
  <li>
   Document all guest requests, opportunities or challenges in Opera; resolving those opportunities that you feel comfortable doing so, to ensure guest satisfaction.
  </li>
  <li>
   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  </li>
  <li>
   Maintain complete knowledge at all times of:
  </li>
  <ul>
   <li>
    All hotel features/services, hours of operation.
   </li>
   <li>
    All room types, numbers, layout, decor, appointments and location.
   </li>
   <li>
    All room rates, special packages and promotions.
   </li>
   <li>
    Daily house count and expected arrivals/departures.
   </li>
   <li>
    Room availability status for any given day.
   </li>
   <li>
    Scheduled in-house group activities, locations and times.
   </li>
   <li>
    All hotel and departmental policies and procedures.
   </li>
  </ul>
  <li>
   Access all functions of the computer system.
  </li>
  <li>
   Record wake-up calls into Opera system.
  </li>
  <li>
   Make wake-up calls logged in the Opera system.
  </li>
  <li>
   Create package cards for all reservations that include credits for incidental charges and alert the reservations.
  </li>
  <li>
   Apply Consortia resort credits to reservations that are due to checkout.
  </li>
  <li>
   Provide callers with accurate information on hotel facilities and services.
  </li>
  <li>
   Input all guest opportunities and challenges regarding Housekeeping or Engineering in HotSOS, resolve immediately and notify designated department as needed.
  </li>
  <li>
   Follow up with guest&rsquo;s opportunities and challenges regarding Housekeeping or Engineering to ensure completion and guest satisfaction.
  </li>
  <li>
   Manage and respond to emergency system, in a calm and professional demeanor and notify security of situation.
  </li>
  <li>
   Complete daily checklist and provide any pass-on information to next shift.
  </li>
  <li>
   Complete any assignments from managers in timely manner.
  </li>
  <li>
   Set up work station with necessary supplies and resource materials.
  </li>
  <li>
   Secure headset to console and log onto systems.
  </li>
  <li>
   Accommodate all telephone requests in a congenial manner within company standard.
  </li>
  <li>
   Monitor telephone system problems and maintain log as needed.
   <br/>
  </li>
 </ul>
 <strong>
  Additional Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hearing and visual ability to observe and detect signs of emergency situations.
  </li>
  <li>
   Be familiar with the Front Desk, Call Center, Housekeeping and Reservations department&rsquo;s policies, procedures and overall operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
  </li>
  <li>
   Strong organization, motivation, and interpersonal skills.
  </li>
  <li>
   Critical thinking, problem solving, judgement, and decision making abilities.
  </li>
  <li>
   Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
  </li>
  <li>
   Detailed oriented and strong organizational and multi-tasking skills.
  </li>
  <li>
   Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment&rsquo;s notice while being composed under pressure. Doesn&rsquo;t show frustration when dealing with upset guests or associates.
  </li>
  <li>
   Relates to all types of people &ndash; up, down, and sideways, inside and out the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  </li>
  <li>
   Genuinely cares about people, demonstrates real empathy and the joys and pains of others.
  </li>
  <li>
   Professional and appropriate business appearance and demeanor aligned with the Terranea brand, culture and grooming policy.
  </li>
  <li>
   Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, associates may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience, Education, &amp; Licensure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Completion of College Level courses with concentration in Business or Hospitality is strongly desirable.
  </li>
  <li>
   One (1) or more years&rsquo; experience in the Hospitality Industry; preferably in Front Office, PBX/Rooms Division.
  </li>
  <li>
   Previous guest relations training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Base Pay Start Rate: $22.41
 <br/>
 <br/>
 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
</div>


Call Center Agent - Front Office (Full Time)

Embassy Suites by Hilton Tampa Downtown Convention Center

<div>
 During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
 <br/>
 <br/>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 <br/>
 <br/>
 <ul>
  <li>
   Hospitality - We're passionate about delivering exceptional guest experiences.
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   Integrity - We do the right thing, all the time.
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   Leadership - We're leaders in our industry and in our communities.
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   Teamwork - We're team players in everything we do.
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   Ownership - We're the owners of our actions and decisions.
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   Now - We operate with a sense of urgency and discipline
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 In addition, we look for the demonstration of the following key attributes:
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   Quality
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   Productivity
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   Dependability
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   Customer Focus
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   Adaptability
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 Required Experience:
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   Minimum 6 months Night Audit experience
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   Industry Experience: Minimum 1 year of hotel front office experience
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  Preferred Qualifications
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   Prior Hilton/OnQ experience
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   Hospitality Degree, any focus
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 Required Qualifications:
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   Must have a flexible schedule, weekends, holidays and overnight availability
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  </li>
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  What will it be like to work for Hilton?
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 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Embassy Suites Tampa Downtown Convention Center
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  Schedule
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 Full-time
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  Brand
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 Embassy Suites by Hilton
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  Job
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 Guest Services, Operations, and Front Office
</div>


Overnight Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Guest Services - Agent

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