guest services representative

US Air Combat Command

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2><br>
<p><br>
<b>About the position: </b>This position is Non-appropriated Fund (NAF) and will be assigned to the 386th Expeditionary Force Support Squadron Contingency Quarters Ali Al Salem AB.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>Please see the &quot;Who May Apply&quot; section under the Qualifications section.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>Responsible for leading the work of Lodging Guest Services Representatives assigned to the Lodging operation and the effective utilization of over 2,000 rotational and transient bed spaces. The Lodging activity is located in harden and non-harden facilities. As a working leader, the lodging guest services representative performs the following duties: Plans, schedules, and coordinates major activities for lodging guest service operations with other installation squadrons, key stakeholders and appropriate personnel. Performs or directs periodic or scheduled surveys, audits, and inspections to determine adequacy of lodging guest service operations to include accountability of bed space assignments as well as adequacy and safety of lodging rooms and facilities. Additionally, ensures accurate accountability of lodging assets, ensuring the data is accurately entered into CQMAP. Develops deliberate and crisis action plans to support installation and combatant command operational plans to receive and bed down incoming forces. Coordinates with high-level officials at tenant organizations. Responsible for the management and coordination of force protection escort requirements for contractors requiring escorts due to Air Force and local installation requirements. Distributes and balances workload equally among employees. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates automated database on occupancy and checkouts. Ensures adequate stock supplies and equipment are available to do the work. Provides inputs to and/or develops monthly schedules. Attends weekly staff meetings as directed by rotational leadership. Conducts internal staff meetings as appropriate. As time permits, performs non-lead duties as lodging guest services representative. Receive guests, checks lodging and receipt slips; registers guests and assigns rooms utilizing CQMAP; furnishes information to guests on available facilities and activities; places calls; coordinates changes with supervisor requiring implementation by lodging guest services representatives.<br>
<br>
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12794433</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>This position requires the incumbent to complete a background investigation with favorable results.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, </b>09/18/2025<br>
<br>
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference<br>
<br>
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.<br>
<br>
<b>Qualifying Experience:</b><br>
Progressively responsible experience in clerical or office work in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position. Have experience utilizing Microsoft Suite to include Excel, Word, PowerPoint, and Outlook Experience which demonstrates the applicant's ability to lead the work of others is desirable. Be able to demonstrate the ability to take lead role in a hotel environment. Be able to read, speak, and write English. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Be able to satisfactorily complete a Preemployment Physical and Drug test.<br>
<br>
You will be evaluated on the basis of your level of competency in the following areas:<br>
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.<br>
<br>
<b>FOREIGN EDUCATION: </b>Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>Individual must fully meet qualification/eligibility/background requirements for this position.</li>
<li>U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..</li>
<li>Male applicants born after December 31, 1959 must be registered for Selective Service.</li>
<li>Direct deposit is required.</li>
<li>Satisfactorily complete an employment verification (E-Verify) check.</li>
<li>A probationary period may be required.</li>
<li>Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).</li>
<li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.</li>
<li>Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.</li>
<li>Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.</li>
<li>This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.</li></ul></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p></p><p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your resume and supporting document will be evaluated against the qualifications of the position.<br>
<br>
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br>
<br>
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br>
<br>
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and<b> MUST</b> be submitted with your application by the closing date of this job announcement:<br>
</p><ul><li>Resume</li></ul><br>
<br>
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.<br>
<br>
<b>Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:</b><br>
<br>
<ul><li>Cover Letter</li><li>
DD-214/ Statement of Service</li><li>
Diploma/ GED</li><li>
Disability Letter (VA)</li><li>
License</li><li>
Other (1)</li><li>
Other (2)</li><li>
PCS Orders</li><li>
Professional Certification</li><li>
Proof of Marriage Status</li><li>
Resume</li><li>
Separation Notice (RIF)</li><li>
SF-50/ Notification of Personnel Action</li><li>
Transcript</li></ul><br>
<br>
As described above, your <b>complete</b> application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.<br>
<br>
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the <b>Required Documents</b> section above.<br>
<br>
The complete application package must be submitted by 11:59 PM (EST) on 09/18/2025 to receive consideration.<br>
<br>
To begin, click<b> Apply</b> to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.<br>
<br>
Follow the prompts to <b>select your resume and/or other supporting documents</b> to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.<br>
<br>
After acknowledging you have reviewed your application package, complete the <b>Include Personal Information </b>section as you deem appropriate and click to continue with the application process.<br>
<br>
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.<br>
<br>
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.<br>
<br>
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant<br>
<br>
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Shaw NAF HR Office
</div><div><div><div>Email</div>
<div>20FSS.HRO@us.af.mil
</div></div><div><div>Address</div>
<div><div><i>Ali Al Salem AB Sustainment Services Flight</i><br>
<i>20 FSS/FSCN</i><br>
<i>504 Shaw Drive, Suite 2148
</i><br>
<i>Shaw AFB, SC 29152-5028</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>09/04/2025 to 09/18/2025
</div></div><div><div>Salary</div>
<div>$22 to - $22 per hour
</div></div><div><div>Pay scale &amp; grade</div>
<div>NF 3</div>
</div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Kuwait
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>No</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Multiple Schedules - Flexible</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0303 Miscellaneous Clerk And Assistant
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>Yes</div>
</div><div><div>Position sensitivity and risk</div>
<div>Non-sensitive (NS)/Low Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>25-5WFSR982812</div>
</div><div><div>Control number</div>
<div>844975200</div></div></div></div>

Contingency Quarters Lead Guest Services Representative

Miraval Resorts & Spas

<div>
 <p>
  <strong>
   Be Part of Something Transformational
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Red Sea Global
  </strong>
  is honored to partner with
  <strong>
   Miraval The Red Sea
  </strong>
  who marks the pioneering expansion for
  <strong>
   Miraval Resorts &amp; Spas
  </strong>
  into the Kingdom of Saudi Arabia, bringing three decades of wellness expertise to one of the world's most pristine marine environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of the Hyatt portfolio and The Red Sea Project, this transformative destination continues
  <strong>
   Miraval Resorts and Spas
  </strong>
  , legacy as a global leader in luxury wellness, offering transformational and immersive experiences that nurture physical and emotional wellbeing. The adults only, all inclusive, digital detox sanctuary welcomes all to discover "A Life In Balance" through mindful connection with nature's extraordinary beauty along Saudi Arabia's Red Sea coast
 </p>
 <p>
  We are now inviting passionate, grounded, and growth-minded individuals to join us in shaping this extraordinary journey. Want to be part of a visionary brand shaping the future of wellness? this is your opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Welcome to
  <strong>
   Miraval The Red Sea
  </strong>
  :
  <strong>
   Where Wellness is a Way of Life.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    GENERAL ROLE
   </u>
   :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   As Spa Receptionist at Miraval The Red Sea, your main role is the first point of contact for guests seeking a transformative wellness experience.
  </li>
  <li>
   This role plays a crucial part in ensuring the smooth and efficient operation of the spa by providing exceptional customer service and maintaining a welcoming and calming environment.
  </li>
  <li>
   The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, actively contributing to the guest experience.
  </li>
  <li>
   The Spa Receptionist will also support in generating and maximizing revenue through mindful upselling and cross-selling of retail products and services in alignment with guest needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    KEY RESPONSIBILITIES
   </u>
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Spa Receptionist you will need to:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guest Reception &amp; Support:
  </strong>
 </p>
 <ul>
  <li>
   Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.
  </li>
  <li>
   Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.
  </li>
  <li>
   Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences.
  </li>
  <li>
   Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries.
  </li>
  <li>
   Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive.
  </li>
  <li>
   Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Support &amp; Flexibility:
  </strong>
 </p>
 <ul>
  <li>
   Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently.
  </li>
  <li>
   Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval&rsquo;s commitment to mindful living and holistic wellness.
  </li>
  <li>
   Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas.
  </li>
  <li>
   Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cashiering, Reporting &amp; Inventory Assistance
  </strong>
 </p>
 <ul>
  <li>
   Handle guest transactions including
   <strong>
    cash, card, and POS payments
   </strong>
   with accuracy and professionalism.
  </li>
  <li>
   Complete
   <strong>
    end-of-day reports
   </strong>
   , handovers, and daily financial summaries as per resort procedures.
  </li>
  <li>
   Assist with inventory checks and stock management of wellness and retail items at the reception area.
  </li>
  <li>
   Monitor and record retail sales, updating systems and communicating stock needs as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Revenue Generation &amp; Upselling:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Maximize revenue
   </strong>
   by actively and mindfully
   <strong>
    upselling and cross-selling
   </strong>
   retail products, spa services, fitness programs, and wellness offerings.
  </li>
  <li>
   Ensure that guests are aware of
   <strong>
    additional services
   </strong>
   such as
   <strong>
    personal training
   </strong>
   ,
   <strong>
    fitness classes
   </strong>
   ,
   <strong>
    spa upgrades
   </strong>
   , and offering them as part of a holistic wellness experience.
  </li>
  <li>
   Promote
   <strong>
    retail products
   </strong>
   used in treatments and recommend products based on guest preferences, needs, and wellness goals.
  </li>
  <li>
   Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that all suggestions align with the guests&rsquo; wellness objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guest Engagement &amp; Emotional Connection:
  </strong>
 </p>
 <ul>
  <li>
   Build positive relationships with guests, ensuring that each interaction is attentive, welcoming, and personalized to their individual wellness journey.
  </li>
  <li>
   Provide emotional support by offering mindful, calming interactions, creating a sense of peace and ease for guests before and after their spa experiences.
  </li>
  <li>
   Ensure that guests are aware of all wellness programs available to them, including fitness classes, spa treatments, and any additional offerings that enhance their Miraval experience.
  </li>
  <li>
   Help guests feel comfortable and empowered, offering them the opportunity to connect with their wellness goals while on their journey at Miraval The Red Sea.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Collaboration &amp; Support:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with other team members, including spa therapists, fitness instructors, and wellness professionals, to ensure all guests have a seamless and integrated experience across the resort.
  </li>
  <li>
   Communicate with the Head of Scheduling and the spa team regarding guest feedback, bookings, and operational needs to improve overall service delivery.
  </li>
  <li>
   Actively contribute to creating a supportive team environment, where all members feel empowered to contribute to the guest experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative &amp; Operational Excellence:
  </strong>
 </p>
 <ul>
  <li>
   Manage guest appointments, ensuring accurate scheduling and reducing errors.
  </li>
  <li>
   Assist with administrative duties such as guest record management, inventory tracking, and the preparation of reports related to bookings and sales.
  </li>
  <li>
   Maintain an organized and efficient reception area, ensuring the space is always clean and welcoming for guests.
  </li>
  <li>
   Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system, ensuring smooth operational flow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    QUALIFICATIONS
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.
  </li>
  <li>
   Knowledge of retail products, including skincare and wellness products, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations.
  </li>
  <li>
   Experience in booking systems and managing appointments efficiently.
  </li>
  <li>
   Proficiency in English (knowledge of Arabic is a plus).
  </li>
  <li>
   Strong customer service and communication skills, with a passion for wellness and mindfulness.
  </li>
  <li>
   Experience with upselling and cross-selling services and retail products in a luxury setting.
  </li>
  <li>
   Exceptional communication skills, with the ability to engage with guests and provide clear recommendations for treatments and retail products.
  </li>
  <li>
   Strong organizational skills, with the ability to manage multiple tasks and guest needs efficiently.
  </li>
  <li>
   Ability to adapt to operational needs, providing support in different wellness centers as required.
  </li>
  <li>
   Empathetic and responsive to guest needs, offering a mindful and supportive environment.
  </li>
  <li>
   Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals.
  </li>
  <li>
   Proficiency with digital tools for scheduling, guest management, and communication.
  </li>
  <li>
   Ability to model mindfulness and integrate it into daily interactions with guests and staff.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    PHYSICAL DEMANDS (IF ANY)
   </u>
  </strong>
 </p>
 <ul>
  <li>
   As described in qualifications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    WORK ENVIRONMENT
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Indoor and outdoor as needed
  </li>
 </ul>
 <p>
 </p>
</div>


Spa Receptionist

Hilton

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   Previous experience in a customer-focused industry
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   Completed high school certificate or equivalent
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   Positive attitude and good communication skills
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   Commitment to delivering a high level of customer service
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   Excellent grooming standards
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   Ability to work on your own and as part of a team
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   Competent level of IT proficiency
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience in cash handling
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Hilton Ramses
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  Schedule
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 Full-time
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  Brand
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 Hilton Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
</div>


Receptionist

<div><p>Concierge - Waldorf Astoria Doha Lusail</p><p>
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.</p><br>
<p><br>
<b>What will I be doing?</b></p>
<p></p><p>A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<p></p><ul><li>Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for Guests</li>
<li>Deliver and safely storage Guest luggage</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul><p><b>What are we looking for?</b></p>
<p>Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience working in Concierge in a hotel environment</li>
</ul><p></p><p><b>What will it be like to work for Hilton?</b></p>
<p></p><p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
</p><p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Concierge - Waldorf Astoria Doha Lusail

ATHGADLANG

<p>Front Desk Receptionist &ndash; Key ResponsibilitiesHospitality Sector Responsibilities:</p><ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Answer phone calls and respond to guest inquiries professionally and promptly.</li><li>Manage reservations, cancellations, and room availability using hotel booking systems.</li><li>Coordinate with housekeeping and maintenance staff to meet guest needs.</li><li>Handle guest complaints or concerns with empathy and escalate issues when necessary.</li><li>Maintain cleanliness and organization of the front desk and lobby area.</li><li>Promote hotel services and amenities to enhance the guest experience.</li></ul><p>Real Estate Sector Responsibilities:</p><ul><li>Welcome clients and visitors to the office and notify agents or brokers of their arrival.</li><li>Answer and direct incoming calls; take accurate messages when necessary.</li><li>Schedule property showings, open houses, and appointments for agents.</li><li>Maintain office calendars and coordinate meeting room availability.</li><li>Assist with preparing and organizing listing documents and client files.</li><li>Handle incoming mail, packages, and deliveries.</li><li>Provide general administrative support, including data entry, photocopying, and filing.</li><li>Keep the reception area tidy and presentable, reflecting a professional and welcoming atmosphere.</li></ul><p>Job Type: Contract</p>

Front Desk Receptionist- Hospitality Sector-Arabic Speaker Only- Real Estate

Sofitel

<div><b>Company Description</b><p><br>
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><p>
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><p>
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.</p><p>
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><b><br>
Job Description</b><br>
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

IIQAF

<div><p><b>About Company:</b></p>
<p>The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 2011, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.</p>
<p><b>Job Summary:</b></p>
<p>We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.</p>
<p><b>Responsibilities</b></p>
<ul><li>Prepare and maintain financial statements, including balance sheets and income statements.</li><li>
Handle accounts payable and receivable processes efficiently and accurately.</li><li>
Reconcile bank statements and financial discrepancies in a timely manner.</li><li>
Assist in the preparation of budgets and forecasts based on financial data.</li><li>
Ensure compliance with tax regulations and prepare tax returns.</li><li>
Prepare financial analyses to provide insights on cost control and revenue generation.</li><li>
Collaborate with auditors during financial audits to provide necessary documentation and answers.</li></ul>
<p><b>Requirements</b></p>
<ul><li>Proven experience as an accountant, with a strong understanding of accounting principles.</li><li>
Proficiency in accounting software and Microsoft Office Suite, particularly Excel.</li><li>
Excellent attention to detail and analytical skills.</li><li>
Strong organizational skills with the ability to prioritize tasks effectively.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work collaboratively in a team-oriented environment.</li></ul>
<p><b>Benefits:</b></p>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul>
<p><b>Qualification:</b> High School / Bachelor Degree</p></div><p></p>

Accountant

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