guest services representative

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Guest Services Representative- 402110
 
 
 Department: Rooms
 
 
 Reports To: GSM/AGM/GM
 
 
 FLSA: Non-Exempt
 
 
 
 Job Summary
 
 
 
 The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests upon arrival, check them in, and provide information about the hotel&rsquo;s services and amenities.
 </li>
 <li>
 Handle guest check-outs, ensuring accurate billing and payment processing.
 </li>
 <li>
 Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
 </li>
 <li>
 Make, modify, and cancel guest reservations as needed.
 </li>
 <li>
 Provide concierge services, such as recommending local attractions, restaurants, and activities.
 </li>
 <li>
 Maintain a tidy and organized front desk area.
 </li>
 <li>
 Assist with luggage handling and other guest services as required.
 </li>
 <li>
 Uphold the hotel&rsquo;s standards of quality and hospitality at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; some college or hospitality training preferred.
 </li>
 <li>
 Previous experience in customer service, hospitality, or related field preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Basic computer skills; experience with hotel reservation software is a plus.
 </li>
 <li>
 Must be able to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 This job operates in a professional hotel environment.
 </li>
 <li>
 The role routinely uses standard office equipment such as computers, phones, and photocopiers.
 </li>
 <li>
 The noise level in the work environment is usually moderate.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Guest Services Representative

Washington Duke Inn & Golf Club

<div>We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
Responsibilities:
<ul><li>Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
</li><li>Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
</li><li>Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
</li><li>Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
</li><li>Maintain knowledge of current rates, packages and promotions and administer accordingly.
</li><li>Acquire working knowledge of guest rooms, in-house facilities, and local information.</li><li>Maintain cash bank and properly record daily cash transactions.
</li><li>Handle all reports and paperwork accurately and in compliance with all requirements established.</li><li>Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.
</li></ul><ul><li>1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
</li><li>Developed English skills both written and orally.</li><li>
Lift up to 30 pounds</li><li>
Requires standing to a significant degree.</li></ul></div>

Northern Hotel Group

The Home2 Suites Taylor, Michigan is looking for outgoing and friendly faces to fulfill the Guest Service Representative positions. Being in guest services, you are responsible for the entire guest experience and can potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion from cheerfully greeting the weary traveler to welcoming a family on a weekend adventure. Working at Home2 Suites, you will have many opportunities to brighten someone&rsquo;s day!As a Guest Services Representative you will:<ul><li>Have fun with our guests!</li><li>Provide that vital first impression to our guests.</li><li>Welcome and serve guests in person and over the phone.</li><li>Solve problems or guest concerns in a timely manner.</li><li>Be comfortable using a computer to check guests in and out, while handling cash and credit card transactions accurately.</li><li>Contribute to building a positive team spirit. Treat others with respect regardless of their status or position.</li><li>Effectively communicate with all departments of the hotel.</li><li>Follow policies and procedures provided by Hilton and the management team.</li><li>Present ideas, concepts, and information effectively and clearly.</li><li>Accurately listen and communicate well to various audiences as well as responding effectively to questions.</li><li>Making reservations accurately, while delivering the true Hilton experience over the phone and in person.</li><li>Follow safety and security policies.</li><li>Able to lift/move up to 50lbs.</li><li>Run and review daily reports to ensure each shift is set up for success.</li><li>Dependability! - Follow instructions given by management, complete tasks on time, consistently at work and on time for scheduled shifts, and able to meet the demands of the industry in regard to holidays, weekends, morning, and evening shifts.</li><li>Cross-training in other departments such as housekeeping and maintenance and to be able to help our guests effectively and efficiently.</li><li>Complete tasks assigned to you by your direct supervisor and General Manager.</li></ul>Benefits:<ul><li>Medical, Dental, Vision Insurance</li><li>401K</li><li>Discounts at other Hilton Brand Hotels (as well as friends and family discounts)</li><li>Being a part of a fun energetic team</li></ul>Home2 Suites Taylor, Michigan96 room hotelBoasting a unique location across from the shopping mall, Southland Center, the Home2 Suites is an ideal destination for trips to Taylor, Michigan. Travelers will enjoy dining and entertainment at their doorsteps. Access to attractions, local businesses, and corporations make travelers trips convenient! We hope our guests explore Taylor, Michigan&rsquo;s shopping opportunities before unwinding in a spacious guest room or suite with the latest technology and conveniences.Guests can indulge in delicious complimentary breakfast at our Inspired Table. The Home2 Mkt offers an assortment of beverages, ready-to-cook meals, and snacks.The Home2 Suites Taylor, Michigan is an excellent venue for anyone&rsquo;s next meeting or event. Our team is dedicated to ensure every function is a success.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Taylor, MI 48180: Relocate before starting work (Required)</li></ul>Work Location: In person

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div>
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
These are the essential functions of the job 
 
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Provide premium customer service to all customers</li><li>
Register customers and verify their access to club(s) and/or lounge(s)</li><li>
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)</li><li>
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All</li><li>
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)</li><li>
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs</li><li>
Issue customer tickets (e.g., day of departure, reissues, future tickets)</li><li>
Cancel passenger reservations, as requested</li><li>
Place customers on priority lists (e.g., upgrades, standby)</li><li>
Provide timely resolution of customers&rsquo; travel issues</li><li>
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed</li><li>
Document customer issues in the passenger name record (PNR)</li><li>
Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)</li><li>
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)</li><li>
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals</li><li>
Assist customers with their baggage, as needed</li><li>
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)</li><li>
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times</li><li>
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)</li><li>
Assist customers with technology provided in the club(s) and/or lounge(s)</li><li>
Reserve conference rooms (e.g., 1 hour) for same-day travel requests</li><li>
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)</li><li>
Complete open or close procedures for club(s) and/or lounge(s)</li><li>
Address escalated customer issues or concerns</li><li>
Conduct liquor inventory audit with beverage business partner (at some airports)</li><li>
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)</li><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays</li><li>
Complete job-relevant trainings</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li> 
Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High school diploma or GED</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Bilingual language skills required in some locations</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality</li><li>
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service</li><li>
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact</li><li>
Service-oriented and self-motivated with a high level of professionalism</li><li>
Able to attend training classes in Dallas/Fort Worth, Texas</li><li>
Prior customer hospitality experience strongly preferred</li><li>
Maintain a well-groomed and professional appearance</li><li>
Excellent communication skills</li><li>
Prior travel industry experience preferred</li><li>
PC experience preferred</li><li>
Strong organizational and administrative skills required</li><li>
Ability to work irregular and/or extended hours, including weekends and holidays</li><li>
Must report to work on a regular and timely basis</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Premium Guest Services Representative Full Time

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.
 
 
 
 What You'll Do
 
 
 
 
 These are the essential functions of the job
 
 
 
 
 This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
 <ul>
 <li>
 Provide premium customer service to all customers
 </li>
 <li>
 Register customers and verify their access to club(s) and/or lounge(s)
 </li>
 <li>
 Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
 </li>
 <li>
 Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
 </li>
 <li>
 Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
 </li>
 <li>
 Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
 </li>
 <li>
 Issue customer tickets (e.g., day of departure, reissues, future tickets)
 </li>
 <li>
 Cancel passenger reservations, as requested
 </li>
 <li>
 Place customers on priority lists (e.g., upgrades, standby)
 </li>
 <li>
 Provide timely resolution of customers&rsquo; travel issues
 </li>
 <li>
 Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
 </li>
 <li>
 Document customer issues in the passenger name record (PNR)
 </li>
 <li>
 Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)
 </li>
 <li>
 Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
 </li>
 <li>
 Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
 </li>
 <li>
 Assist customers with their baggage, as needed
 </li>
 <li>
 Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
 </li>
 <li>
 Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
 </li>
 <li>
 Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
 </li>
 <li>
 Assist customers with technology provided in the club(s) and/or lounge(s)
 </li>
 <li>
 Reserve conference rooms (e.g., 1 hour) for same-day travel requests
 </li>
 <li>
 Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
 </li>
 <li>
 Complete open or close procedures for club(s) and/or lounge(s)
 </li>
 <li>
 Address escalated customer issues or concerns
 </li>
 <li>
 Conduct liquor inventory audit with beverage business partner (at some airports)
 </li>
 <li>
 Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
 </li>
 <li>
 Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
 </li>
 <li>
 Complete job-relevant trainings
 </li>
 <li>
 Adhere to company policies, procedures, and performance standards
 </li>
 <li>
 Wear uniforms as required by company policy
 </li>
 <li>
 Adhere to government regulations (e.g., DOT, FAA, TSA)
 </li>
 <li>
 Use multiple internal resources/systems, including during customer interactions
 </li>
 <li>
 Reasonable accommodations may be made for qualifying individuals with disabilities.
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED
 </li>
 <li>
 Must be able to read, write, fluently speak and understand the English language
 </li>
 <li>
 Bilingual language skills required in some locations
 </li>
 <li>
 Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
 </li>
 <li>
 Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
 </li>
 <li>
 Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
 </li>
 <li>
 Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
 </li>
 <li>
 Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
 </li>
 <li>
 Service-oriented and self-motivated with a high level of professionalism
 </li>
 <li>
 Able to attend training classes in Dallas/Fort Worth, Texas
 </li>
 <li>
 Prior customer hospitality experience strongly preferred
 </li>
 <li>
 Maintain a well-groomed and professional appearance
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Prior travel industry experience preferred
 </li>
 <li>
 PC experience preferred
 </li>
 <li>
 Strong organizational and administrative skills required
 </li>
 <li>
 Ability to work irregular and/or extended hours, including weekends and holidays
 </li>
 <li>
 Must report to work on a regular and timely basis
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

My Place Hotels

<div>Location: My Place Hotel-Vancouver, WA
About the Role:
Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!
What You'll Do:<ul><li>
Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.</li><li>
Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.</li><li>
Night Audit &amp; Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.</li><li>
Cleaning &amp; Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.</li><li>
Safety &amp; Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.</li><li>
Learning &amp; Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.</li></ul>
What We're Looking For:
To excel in this role, you'll need a combination of technical skills and personal qualities:
Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
Multi-Tasking &amp; Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
Dependability &amp; Professionalism: We're looking for someone reliable, professional, and consistent in their work.
Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.
Benefits:<ul><li>
Competitive Pay: $17.50-$18.50</li><li>
Monthly Bonus Potential</li><li>
Flexible Scheduling: 11pm-7am</li><li>
Direct Deposit</li><li>
Cross-Training</li><li>
Growth Potential</li></ul>
Ready to Join Us?
If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.
Apply today and Make My Place Your Place!</div>

Guest Services Representative/Night Audit Part-Time

Hotel Equities

<div>
 
 
 
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Fairfield Inn &amp; Suites, COS N/Air Force Academy, Colorado Springs, Co. 80921
 
 
 
 &nbsp;
 
 
 
 
 Job Purpose:
 
 
 
 
 Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.
 
 
 <ul>
 
 <li>
 Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.
 </li>
 
 <li>
 Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
 </li>
 
 <li>
 Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
 </li>
 
 <li>
 Promptly respond to and resolve guest complaints
 </li>
 
 <li>
 Answer telephone promptly and properly being polite, courteous, and friendly
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in taking reservations
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in performing Check-ins
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in performing Check-outs
 </li>
 
 </ul>
 
 
 (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
 
 
 <ul>
 
 <li>
 Assist guests with luggage upon their arrival to and departure from the hotel
 </li>
 
 <li>
 Use the guests&rsquo; names
 </li>
 
 <li>
 Be knowledgeable and helpful about the local area, the hotel and hotel services
 </li>
 
 <li>
 Handle messages, wake-up calls, mail, and faxes properly
 </li>
 
 <li>
 Assist guests&rsquo; with laundry/dry cleaning needs
 </li>
 
 <li>
 Know of incoming VIPs
 </li>
 
 <li>
 Follow all applicable Company Standard Operating Procedures.
 </li>
 
 <li>
 Perform other assignments as directed by the General Manger.
 </li>
 
 <li>
 Be an enthusiastic, helpful and positive member of the team
 </li>
 
 <li>
 Be professional, responsible and mature in conduct and behavior
 </li>
 
 <li>
 Be understanding of, encouraging to and friendly with all co-workers
 </li>
 
 <li>
 Be self-motivated and use time wisely
 </li>
 
 <li>
 Maintain open line of communications with each department
 </li>
 
 <li>
 Communicate pertinent information
 </li>
 
 <li>
 Respond positively to new ideas
 </li>
 
 <li>
 Openly accept critical/developmental feedback
 </li>
 
 <li>
 Maintain effective communication through the use of meetings, log books and bulletins
 </li>
 
 <li>
 Be available to help other departments in emergency situations
 </li>
 
 <li>
 Adhere to all work rules, procedures and policies established by the company including, but not
 </li>
 
 <li>
 limited to those contained in the associate handbook.
 </li>
 
 <li>
 Safety and Security Skills
 </li>
 
 <li>
 Properly handle and account for keys
 </li>
 
 <li>
 Be knowledgeable of policies regarding emergency procedures and security concerns
 </li>
 
 <li>
 Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
 </li>
 
 <li>
 Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
 </li>
 
 <li>
 Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
 </li>
 
 <li>
 Have full understanding of franchise honors program
 </li>
 
 <li>
 Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
 </li>
 
 <li>
 Verifies all information on reservations check-in; name, address, method of payment, etc.
 </li>
 
 <li>
 Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
 </li>
 
 <li>
 Identifies and records special billing instructions and notifies accounting
 </li>
 
 <li>
 Completes shift closing accurately by getting appropriate approval signatures and authorization codes
 </li>
 
 <li>
 Adheres to hotel policies regarding the use of cash banks
 </li>
 
 <li>
 Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
 </li>
 
 <li>
 Report potential sales contacts to the sales department protection of guests&rsquo; room numbers.
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 High School diploma /Secondary qualification or equivalent.
 
 
 
 Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
 
 
 
 
 This job requires the ability to perform the following:
 
 
 
 <ul>
 
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 
 <li>
 Must possess basic computational ability.
 </li>
 
 <li>
 Must possess basic computer skills.
 </li>
 
 <li>
 Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
 </li>
 
 <li>
 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
 </li>
 
 </ul>
 
 
 environmental systems.
 
 
 <ul>
 
 <li>
 Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
 </li>
 
 <li>
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 </li>
 
 <li>
 Must be able to lift up to 15 lbs occasionally.
 </li>
 
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
 </li>
 
 </ul>
 
 
 &nbsp; &nbsp; &nbsp; &nbsp; listening and hearing ability and visual acuity.
 
 
 <ul>
 
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
 </li>
 
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 </li>
 
 <li>
 Ability to spend extended lengths of time viewing a computer screen.
 </li>
 
 <li>
 Requires manual dexterity to use and operate all necessary equipment.
 </li>
 
 <li>
 Must have finger dexterity to be able to operate office equipment
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 Other:
 
 
 
 <ul>
 
 <li>
 Being passionate about people and service.
 </li>
 
 <li>
 Strong communication skills are essential when interacting with guests and employees.
 </li>
 
 <li>
 Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
 </li>
 
 <li>
 Basic math skills are used frequently when handling cash or credit.
 </li>
 
 <li>
 Problem-solving, reasoning, motivating, and training abilities are often used.
 </li>
 
 <li>
 Have the ability to work a flexible schedule including nights, weekends and/or holidays
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 Amazing Benefits At A Glance:
 
 
 
 <ul>
 
 <li>
 Team Driven and Values Based Culture
 </li>
 
 <li>
 Medical/Dental/Vision
 </li>
 
 <li>
 Vacation &amp; Holiday Pay
 </li>
 
 <li>
 Same-day pay available
 </li>
 
 <li>
 Employee Assistance Program
 </li>
 
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 
 <li>
 Reduced Room Rates throughout the portfolio
 </li>
 
 <li>
 Third Party Perks (Movie Tickets, Attractions, Other)
 </li>
 
 <li>
 401(k)
 </li>
 
 <li>
 Employee assistance program
 </li>
 
 <li>
 Employee discount
 </li>
 
 <li>
 Flexible schedule
 </li>
 
 <li>
 Flexible spending account
 </li>
 
 <li>
 Life insurance
 </li>
 
 <li>
 Parental leave
 </li>
 
 <li>
 Referral program
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Guest Services Representative - Fairfield Inn, Colorado Spgs, CO

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Guest Services Representative - Fairfield Inn, Colorado Spgs, CO