guest services representative

US Air Combat Command

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2><br>
<p><br>
<b>About the position: </b>This position is Non-appropriated Fund (NAF) and will be assigned to the 378th Expeditionary Force Support Squadron Contingency Quarters, PSAB, Saudi Arabia.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>Please see the &quot;Who May Apply&quot; section under the Qualifications section.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. Maximizes efficient use of assigned rooms containing in excess of 9000 bed spaces supporting a wide range of permanent party, deployed and transient personnel. Utilizes CQMAPs to track personnel assigned to, inbound and outbound to PSAB lodging and provides routine and on-demand rosters to installation leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making and maintains a back-up tracking system. Registers and assigns bedspaces to guest, manages and maintains security of room access codes, and may escort guests to rooms as needed. Checks guest into and out of bedspaces. Ensures that only authorized patrons use government quarters. Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures. Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest or unit representative and entered into guest folio. Prints backup reports from property management system. Records and notifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Conducts periodic room accountability to confirm occupants. Maintains the lost and found program. Ensures that customer service is the first priority. This may include escorting of contractors in lodging and other Expeditionary Force Support Squadron supported operations on base. Performs other related duties as assigned.<br>
<br>
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12806425</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>This position requires the incumbent to complete a background investigation with favorable results.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, </b>10/14/2025<br>
<br>
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference<br>
<br>
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.<br>
<br>
<b>Qualifying Experience:</b><br>
Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to communicate effectively in the English language; i.e., read, write, and speak. Applicant must have experience in general clerical work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple task and providing quality customer service. Experience must have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements. CQMAP experience is desired, but not required. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Be able to satisfactorily complete a Preemployment Physical and Drug test. Must hold and maintain a current US drivers license.<br>
<br>
You will be evaluated on the basis of your level of competency in the following areas:<br>
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.<br>
<br>
<b>FOREIGN EDUCATION: </b>Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>Individual must fully meet qualification/eligibility/background requirements for this position.</li>
<li>U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..</li>
<li>Male applicants born after December 31, 1959 must be registered for Selective Service.</li>
<li>Direct deposit is required.</li>
<li>Satisfactorily complete an employment verification (E-Verify) check.</li>
<li>A probationary period may be required.</li>
<li>Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).</li>
<li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.</li>
<li>Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.</li>
<li>Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.</li>
<li>This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.</li>
<li>Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.</li></ul></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p></p><p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your resume and supporting document will be evaluated against the qualifications of the position.<br>
<br>
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br>
<br>
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br>
<br>
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and<b> MUST</b> be submitted with your application by the closing date of this job announcement:<br>
</p><ul><li>Resume</li></ul><br>
<br>
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.<br>
<br>
<b>Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:</b><br>
<br>
<ul><li>Cover Letter</li><li>
DD-214/ Statement of Service</li><li>
Diploma/ GED</li><li>
Disability Letter (VA)</li><li>
License</li><li>
Other (1)</li><li>
Other (2)</li><li>
PCS Orders</li><li>
Professional Certification</li><li>
Proof of Marriage Status</li><li>
Resume</li><li>
Separation Notice (RIF)</li><li>
SF-50/ Notification of Personnel Action</li><li>
Transcript</li></ul><br>
<br>
As described above, your <b>complete</b> application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.<br>
<br>
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the <b>Required Documents</b> section above.<br>
<br>
The complete application package must be submitted by 11:59 PM (EST) on 10/14/2025 to receive consideration.<br>
<br>
To begin, click<b> Apply</b> to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.<br>
<br>
Follow the prompts to <b>select your resume and/or other supporting documents</b> to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.<br>
<br>
After acknowledging you have reviewed your application package, complete the <b>Include Personal Information </b>section as you deem appropriate and click to continue with the application process.<br>
<br>
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.<br>
<br>
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.<br>
<br>
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant<br>
<br>
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Shaw NAF HR Office
</div><div><div><div>Email</div>
<div>20FSS.HRO@us.af.mil
</div></div><div><div>Address</div>
<div><div><i>Prince Sultan AB / PSAB / Saudi Arabia Sustainment Services Flight</i><br>
<i>20 FSS/FSCN</i><br>
<i>504 Shaw Drive, Suite 2148
</i><br>
<i>Shaw AFB, SC 29152-5028</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>10/01/2025 to 10/14/2025
</div></div><div><div>Salary</div>
<div>$18.51 to - $18.51 per hour
</div></div><div><div>Pay scale &amp; grade</div>
<div>NF 2</div>
</div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Saudi Arabia
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>No</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Multiple Schedules - Flexible</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0303 Miscellaneous Clerk And Assistant
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>Yes</div>
</div><div><div>Position sensitivity and risk</div>
<div>Non-sensitive (NS)/Low Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>25-5WFSR988903</div>
</div><div><div>Control number</div>
<div>847163300</div></div></div></div>

Contingency Quarters Guest Services Representative(Escort)

A.A Joyland (Pvt) Ltd

<p><b>Location : Prisma Mall (Gujranwala)</b></p><p>AA Joyland Pvt. Ltd. is looking for the position of Facilitator (Sales staff) (Customer Services Representative) for our entity based in Gujranwala</p><p>Position: Facilitator (Customer Service)</p><p>Location: Prisma Mall (Gujranwala)</p><p>Qualification: Intermediate</p><p>Duty Timings: 2pm-11pm weekdays and in weekends till 12pm</p><p>Salary: 37,000 + Overtime + Incentives &amp; Commissions</p><p>Working Days: 6 days</p><p>Job Description:</p><ul><li>Greet and welcome guests with a warm and friendly attitude.</li><li>Operate and oversee specific attractions or activities, ensuring guest safety and adherence to operational guidelines.</li><li>Conduct safety checks and provide instructions to guests.</li><li>Organize and lead games, competitions and Fun Environment for customers.</li><li>Promote safety and ensure that guests follow rules and guidelines.</li><li>Report any safety concerns or incidents to the appropriate authorities.</li><li>Clean and organize the facility before the operational timings.</li></ul><p>Interested candidates can share their CVS at careers@aajoyland.com with mentioning the position title in the subject line or WhatsApp at 0345-6440853</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs37,000.00 per month</p><p>Work Location: In person</p>

Facilitator

Accor

<div><div>Company Description</div><p><b><br>
Rixos Premium Qetaifan Island North</b></p><p>
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Meryal Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.</p><div><br>
Job Description</div><p><b><br>
Spa Receptionist</b></p><p>
This position serves as the first point of contact for spa guests, providing exceptional service through efficient booking, welcoming guests, and offering information on spa treatments and facilities. This role ensures smooth front desk operations and a memorable guest experience.</p><ul><li>
Greet guests warmly and assist with check-in, appointments, and inquiries.</li><li>
Manage spa reservations through phone, email, and in-person requests.</li><li>
Provide detailed information about spa treatments, services, and promotions.</li><li>
Maintain accurate guest records and process payments efficiently.</li><li>
Ensure the reception area is clean, organized, and welcoming.</li><li>
Handle guest complaints and feedback professionally.</li><li>
Support spa team members with administrative tasks and scheduling.</li><li>
Monitor and maintain front desk supplies and inventory.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
High school diploma or equivalent; certification in hospitality or customer service is a plus.</li><li>
Minimum of 2 years of experience in a receptionist or front desk role, preferably in a spa or luxury hotel.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in using reservation systems and Microsoft Office.</li><li>
Strong organizational and multitasking abilities.</li><li>
Fluency in English; additional languages such as Arabic, Russian, or Turkish are an advantage.</li><li>
Knowledge of spa services, treatments, and products.</li><li>
Experience in cash handling and POS systems.</li></ul><div><br>
Additional Information</div></div><p></p>

Spa Receptionist

Miraval Resorts & Spas

<div>
 <p>
  <strong>
   Be Part of Something Transformational
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Red Sea Global
  </strong>
  is honored to partner with
  <strong>
   Miraval The Red Sea
  </strong>
  who marks the pioneering expansion for
  <strong>
   Miraval Resorts &amp; Spas
  </strong>
  into the Kingdom of Saudi Arabia, bringing three decades of wellness expertise to one of the world's most pristine marine environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of the Hyatt portfolio and The Red Sea Project, this transformative destination continues
  <strong>
   Miraval Resorts and Spas
  </strong>
  , legacy as a global leader in luxury wellness, offering transformational and immersive experiences that nurture physical and emotional wellbeing. The adults only, all inclusive, digital detox sanctuary welcomes all to discover "A Life In Balance" through mindful connection with nature's extraordinary beauty along Saudi Arabia's Red Sea coast
 </p>
 <p>
  We are now inviting passionate, grounded, and growth-minded individuals to join us in shaping this extraordinary journey. Want to be part of a visionary brand shaping the future of wellness? this is your opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Welcome to
  <strong>
   Miraval The Red Sea
  </strong>
  :
  <strong>
   Where Wellness is a Way of Life.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    GENERAL ROLE
   </u>
   :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   As Spa Receptionist at Miraval The Red Sea, your main role is the first point of contact for guests seeking a transformative wellness experience.
  </li>
  <li>
   This role plays a crucial part in ensuring the smooth and efficient operation of the spa by providing exceptional customer service and maintaining a welcoming and calming environment.
  </li>
  <li>
   The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, actively contributing to the guest experience.
  </li>
  <li>
   The Spa Receptionist will also support in generating and maximizing revenue through mindful upselling and cross-selling of retail products and services in alignment with guest needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    KEY RESPONSIBILITIES
   </u>
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Spa Receptionist you will need to:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guest Reception &amp; Support:
  </strong>
 </p>
 <ul>
  <li>
   Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.
  </li>
  <li>
   Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.
  </li>
  <li>
   Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences.
  </li>
  <li>
   Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries.
  </li>
  <li>
   Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive.
  </li>
  <li>
   Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Support &amp; Flexibility:
  </strong>
 </p>
 <ul>
  <li>
   Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently.
  </li>
  <li>
   Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval&rsquo;s commitment to mindful living and holistic wellness.
  </li>
  <li>
   Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas.
  </li>
  <li>
   Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cashiering, Reporting &amp; Inventory Assistance
  </strong>
 </p>
 <ul>
  <li>
   Handle guest transactions including
   <strong>
    cash, card, and POS payments
   </strong>
   with accuracy and professionalism.
  </li>
  <li>
   Complete
   <strong>
    end-of-day reports
   </strong>
   , handovers, and daily financial summaries as per resort procedures.
  </li>
  <li>
   Assist with inventory checks and stock management of wellness and retail items at the reception area.
  </li>
  <li>
   Monitor and record retail sales, updating systems and communicating stock needs as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Revenue Generation &amp; Upselling:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Maximize revenue
   </strong>
   by actively and mindfully
   <strong>
    upselling and cross-selling
   </strong>
   retail products, spa services, fitness programs, and wellness offerings.
  </li>
  <li>
   Ensure that guests are aware of
   <strong>
    additional services
   </strong>
   such as
   <strong>
    personal training
   </strong>
   ,
   <strong>
    fitness classes
   </strong>
   ,
   <strong>
    spa upgrades
   </strong>
   , and offering them as part of a holistic wellness experience.
  </li>
  <li>
   Promote
   <strong>
    retail products
   </strong>
   used in treatments and recommend products based on guest preferences, needs, and wellness goals.
  </li>
  <li>
   Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that all suggestions align with the guests&rsquo; wellness objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guest Engagement &amp; Emotional Connection:
  </strong>
 </p>
 <ul>
  <li>
   Build positive relationships with guests, ensuring that each interaction is attentive, welcoming, and personalized to their individual wellness journey.
  </li>
  <li>
   Provide emotional support by offering mindful, calming interactions, creating a sense of peace and ease for guests before and after their spa experiences.
  </li>
  <li>
   Ensure that guests are aware of all wellness programs available to them, including fitness classes, spa treatments, and any additional offerings that enhance their Miraval experience.
  </li>
  <li>
   Help guests feel comfortable and empowered, offering them the opportunity to connect with their wellness goals while on their journey at Miraval The Red Sea.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Collaboration &amp; Support:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with other team members, including spa therapists, fitness instructors, and wellness professionals, to ensure all guests have a seamless and integrated experience across the resort.
  </li>
  <li>
   Communicate with the Head of Scheduling and the spa team regarding guest feedback, bookings, and operational needs to improve overall service delivery.
  </li>
  <li>
   Actively contribute to creating a supportive team environment, where all members feel empowered to contribute to the guest experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative &amp; Operational Excellence:
  </strong>
 </p>
 <ul>
  <li>
   Manage guest appointments, ensuring accurate scheduling and reducing errors.
  </li>
  <li>
   Assist with administrative duties such as guest record management, inventory tracking, and the preparation of reports related to bookings and sales.
  </li>
  <li>
   Maintain an organized and efficient reception area, ensuring the space is always clean and welcoming for guests.
  </li>
  <li>
   Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system, ensuring smooth operational flow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    QUALIFICATIONS
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.
  </li>
  <li>
   Knowledge of retail products, including skincare and wellness products, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations.
  </li>
  <li>
   Experience in booking systems and managing appointments efficiently.
  </li>
  <li>
   Proficiency in English (knowledge of Arabic is a plus).
  </li>
  <li>
   Strong customer service and communication skills, with a passion for wellness and mindfulness.
  </li>
  <li>
   Experience with upselling and cross-selling services and retail products in a luxury setting.
  </li>
  <li>
   Exceptional communication skills, with the ability to engage with guests and provide clear recommendations for treatments and retail products.
  </li>
  <li>
   Strong organizational skills, with the ability to manage multiple tasks and guest needs efficiently.
  </li>
  <li>
   Ability to adapt to operational needs, providing support in different wellness centers as required.
  </li>
  <li>
   Empathetic and responsive to guest needs, offering a mindful and supportive environment.
  </li>
  <li>
   Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals.
  </li>
  <li>
   Proficiency with digital tools for scheduling, guest management, and communication.
  </li>
  <li>
   Ability to model mindfulness and integrate it into daily interactions with guests and staff.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    PHYSICAL DEMANDS (IF ANY)
   </u>
  </strong>
 </p>
 <ul>
  <li>
   As described in qualifications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    WORK ENVIRONMENT
   </u>
  </strong>
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 <ul>
  <li>
   Indoor and outdoor as needed
  </li>
 </ul>
 <p>
 </p>
</div>


Rixos

<div><b>Company Description</b><p><b><br>
Rixos Premium Qetaifan Island North</b></p><p>
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Meryal Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.</p><b><br>
Job Description</b><p><b><br>
Spa Receptionist</b></p><p>
This position serves as the first point of contact for spa guests, providing exceptional service through efficient booking, welcoming guests, and offering information on spa treatments and facilities. This role ensures smooth front desk operations and a memorable guest experience.</p><ul><li>
Greet guests warmly and assist with check-in, appointments, and inquiries.</li><li>
Manage spa reservations through phone, email, and in-person requests.</li><li>
Provide detailed information about spa treatments, services, and promotions.</li><li>
Maintain accurate guest records and process payments efficiently.</li><li>
Ensure the reception area is clean, organized, and welcoming.</li><li>
Handle guest complaints and feedback professionally.</li><li>
Support spa team members with administrative tasks and scheduling.</li><li>
Monitor and maintain front desk supplies and inventory.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent; certification in hospitality or customer service is a plus.</li><li>
Minimum of 2 years of experience in a receptionist or front desk role, preferably in a spa or luxury hotel.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in using reservation systems and Microsoft Office.</li><li>
Strong organizational and multitasking abilities.</li><li>
Fluency in English; additional languages such as Arabic, Russian, or Turkish are an advantage.</li><li>
Knowledge of spa services, treatments, and products.</li><li>
Experience in cash handling and POS systems.</li></ul><br>
<b>
Additional Information</b></div><p></p>

IHG Hotels & Resorts

<div><p>As a <b>Lobby Host</b> at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of <b>True Hospitality</b> at all times.</p>
<p>
A little taste of your day-to-day:</p>
<p>
Every day is different, but you&rsquo;ll mostly do:</p>
Guest Engagement &amp; Experience:
<ul><li>Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li>
<li>Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li>
<li>Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li>
<li>Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li>
<li>Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li>
</ul>Lobby Presence &amp; Ambience:
<ul><li>Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li>
<li>Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li>
<li>Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li>
</ul>Communication &amp; Coordination:
<ul><li>Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li>
<li>Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li>
<li>Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li>
</ul>Brand Ambassador:
<ul><li>Represent InterContinental values, culture, and standards through every interaction.</li>
<li>Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li>
<li>Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li>
<li>Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li>
</ul>
<p><b>What we need from you:</b></p>
Qualifications:
<ul><li>High school diploma or equivalent; hospitality or tourism diploma preferred.</li>
<li>Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li>
</ul>Experience:
<ul><li>1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li>
<li>Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li>
</ul>Skills &amp; Attributes:
<ul><li>Impeccable grooming and professional appearance.</li>
<li>Outstanding interpersonal and communication skills.</li>
<li>Friendly, approachable, and confident personality.</li>
<li>Ability to remain calm under pressure and resolve guest concerns tactfully.</li>
<li>Multitasking and time management in a fast-paced lobby environment.</li>
<li>Deep passion for service excellence and guest satisfaction.</li>
</ul>
<p><b>What you can expect from us:
</b></p><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Lobby Host - InterContinental Abu Dhabi

<div><div>Company Description</div><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><div><br>
Job Description</div><p><br>
We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah, United Arab Emirates. As a Concierge, you will be the face of our organization, providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.</p><ul><li>
Greet and assist guests with a warm, friendly, and professional demeanor</li><li>
Provide comprehensive information about local attractions, restaurants, and services in Ras Al-Khaimah and surrounding areas</li><li>
Make reservations for dining, transportation, tours, and entertainment on behalf of guests</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring high levels of customer satisfaction</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage the concierge desk, including maintaining brochures, handling mail and messages, and overseeing lost and found items</li><li>
Assist with pre-arrival arrangements such as birthday decorations, honeymoon setups, or anniversary surprises</li><li>
Book and coordinate limousine services, including managing billings and forecasting revenue</li><li>
Stay updated on local events, attractions, and changes in the hospitality industry</li><li>
Maintain accurate records of guest interactions and preferences for future reference</li><li>
Ensure compliance with hotel standards and safety procedures at all times</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum of 2 years of experience in the hospitality or service industry</li><li>
Excellent customer service skills with a friendly and engaging attitude</li><li>
Strong communication abilities with confident, clear English; additional language skills are a plus</li><li>
In-depth knowledge of Ras Al-Khaimah and the UAE, including local attractions, customs, and culture</li><li>
Proficiency in hotel management software, particularly Opera system and related sub-systems</li><li>
Detail-oriented with excellent organizational and time management skills</li><li>
Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>
Strong problem-solving skills and the ability to make quick, sound decisions</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Excellent interpersonal skills for building relationships with guests and colleagues</li><li>
Drive, initiative, and the ability to work independently</li><li>
Adaptability to continuous challenges and openness to change</li><li>
Knowledge of local transportation systems and ability to arrange complex travel itineraries</li><li>
Professional appearance and adherence to grooming standards</li><li>
Bachelor's degree in Hospitality Management or related field preferred, but not required</li></ul></div>

Concierge Agent

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