guest services representative

US Air Combat Command

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2><br>
<p><br>
<b>About the position: </b>This position is Non-appropriated Fund (NAF) and will be assigned to Contingency Quarters 379th Expeditionary Force Support Squadron Al Udeid AB, Qatar.
<br>
<br>
This position is an unaccompanied position. Dependents or pets are not authorized to move to Qatar.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>Please see the &quot;Who May Apply&quot; section under the Qualifications section.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that is afull-time operations. Maximizes efficient use of assigned rooms containing in excess of 15,000 bedspaces supporting a wide range ofpermanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned andvacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirmsreservations by telephone, email, or personal contact. Registers and assigns bedspaces to guest, makes and issues room keys, and mayescort guests to rooms as needed. Checks guests into and out of bedspaces. Confirm bedspace accountability by validating rooms.Ensures that only authorized patrons use of government quarters. Completes mass check-in and check-out upon arrival of deployers atother locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures.Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains aprofessional appearance and demeanor at all times. Ensures required information is received from guest or unit representative andentered into guest folio. Saves and/or prints backup reports from property management system to a secure data location. Records andnotifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remainsclean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority.Performs other related duties as assigned.<br>
<br>
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12786989</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>This position requires the incumbent to complete a background investigation with favorable results.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, </b>09/03/2025<br>
<br>
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference<br>
<br>
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.<br>
<br>
<b>Qualifying Experience:</b><br>
Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to communicate effectively in the English language, i.e., read, write, and speak. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI / Tier I investigation. Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements.<br>
<br>
You will be evaluated on the basis of your level of competency in the following areas:<br>
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.<br>
<br>
<b>FOREIGN EDUCATION: </b>Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>Individual must fully meet qualification/eligibility/background requirements for this position.</li>
<li>U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..</li>
<li>Male applicants born after December 31, 1959 must be registered for Selective Service.</li>
<li>Direct deposit is required.</li>
<li>Satisfactorily complete an employment verification (E-Verify) check.</li>
<li>A probationary period may be required.</li>
<li>Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).</li>
<li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.</li>
<li>Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.</li>
<li>Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.</li>
<li>This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.</li></ul></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p></p><p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your resume and supporting document will be evaluated against the qualifications of the position.<br>
<br>
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br>
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You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br>
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To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and<b> MUST</b> be submitted with your application by the closing date of this job announcement:<br>
</p><ul><li>Resume</li></ul><br>
<br>
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.<br>
<br>
<b>Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:</b><br>
<br>
<ul><li>Cover Letter</li><li>
DD-214/ Statement of Service</li><li>
Diploma/ GED</li><li>
Disability Letter (VA)</li><li>
License</li><li>
Other (1)</li><li>
Other (2)</li><li>
PCS Orders</li><li>
Professional Certification</li><li>
Proof of Marriage Status</li><li>
Resume</li><li>
Separation Notice (RIF)</li><li>
SF-50/ Notification of Personnel Action</li><li>
Transcript</li></ul><br>
<br>
As described above, your <b>complete</b> application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.<br>
<br>
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the <b>Required Documents</b> section above.<br>
<br>
The complete application package must be submitted by 11:59 PM (EST) on 09/03/2025 to receive consideration.<br>
<br>
To begin, click<b> Apply</b> to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.<br>
<br>
Follow the prompts to <b>select your resume and/or other supporting documents</b> to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.<br>
<br>
After acknowledging you have reviewed your application package, complete the <b>Include Personal Information </b>section as you deem appropriate and click to continue with the application process.<br>
<br>
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.<br>
<br>
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.<br>
<br>
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant<br>
<br>
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Shaw NAF HR Office
</div><div><div><div>Email</div>
<div>20FSS.HRO@us.af.mil
</div></div><div><div>Address</div>
<div><div><i>Al Udeid Sustainment Services Flight</i><br>
<i>20 FSS/FSCN</i><br>
<i>504 Shaw Drive, Suite 2148
</i><br>
<i>Shaw AFB, SC 29152-5028</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>08/20/2025 to 09/03/2025
</div></div><div><div>Salary</div>
<div>$16.83 to - $16.83 per hour
</div></div><div><div>Pay scale &amp; grade</div>
<div>NF 2</div>
</div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Al Udeid Air Base, Qatar
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>No</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Multiple Schedules - Flexible</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0303 Miscellaneous Clerk And Assistant
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>Yes</div>
</div><div><div>Position sensitivity and risk</div>
<div>Non-sensitive (NS)/Low Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>25-5WFSR981098</div>
</div><div><div>Control number</div>
<div>843774700</div></div></div></div>

Contingency Quarters Guest Services Representative (Al Udeid)

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Guest Services - Agent

MTS Globe

<div><p>Company: <b>DESERT GATE TOURISM - QATAR</b></p>
<p>
An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.</p>
<p>
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.</p>
<p><b>
Desert Gate</b> is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.</p>
<p>
</p><p>Main Task and Responsibilities:</p>
<p><b>
HOTEL REPRESENTATIVE
</b></p><div>1. Welcome Guests at the Airport:<br>
<ul><li>Meet and greet guests upon arrival, ensuring a warm and professional first impression.</li><li>Assist with luggage coordination and provide guests with an overview of their itinerary.</li><li>Escort guests to their transportation, ensuring a seamless transition from the airport to their hotel or excursion.</li></ul></div>
<div>
2. Assist with Check-in:<br>
<ul><li>Liaise with hotel reception staff to facilitate smooth and expedited check-in for guests.</li><li>Ensure guests receive all necessary hotel and excursion information, including key cards, welcome packs, and itinerary details.</li><li>Address any immediate guest concerns, such as room preferences, special requests, or dietary needs.</li></ul></div>
<div>
3. Handle Guest Questions and Queries Swiftly and Effectively:<br>
<ul><li>Act as the first point of contact for guest inquiries, providing accurate information on services, excursions, and local attractions.</li><li>Offer assistance with bookings, special arrangements, or additional requests.</li><li>Maintain a helpful and resourceful approach, ensuring guests feel valued and well-informed.</li></ul></div>
<div>
4. Updating Reports on the CRM:<br>
<ul><li>Accurately input and update guest information, including arrivals, departures, and feedback, in the CRM system.</li><li>Maintain records of guest preferences, issues raised, and any special accommodations made.</li><li>Ensure real-time updates on guest activities, excursion bookings, and complaints for seamless coordination with the operations team.</li></ul></div>
<div>
5. Handling Payment Collections for Excursions:<br>
<ul><li>Process payments for tours, activities, and excursions, ensuring accuracy and compliance with company policies.</li><li>Issue receipts and provide guests with booking confirmations.</li><li>Handle cash and card transactions securely, following financial and reconciliation procedures.</li></ul></div>
<div>
6. Managing Any Complaints in a Constructive Manner:<br>
<ul><li>Listen to guest concerns with empathy and professionalism, ensuring prompt resolution.</li><li>Take appropriate action to address complaints, escalating unresolved issues to management if necessary.</li><li>Follow up with guests to ensure satisfaction and maintain a positive brand reputation.</li></ul></div>
<p><b>
TOUR GUIDE</b></p>
<div>
1. Guiding Groups for Tours of QATAR Attractions:<br>
<ul><li>Lead groups on guided tours to key landmarks, attractions, and cultural sites in the QATAR.</li><li>Ensure all guests remain engaged, safe, and comfortable throughout the tour.</li><li>Manage group dynamics, ensuring smooth transitions between locations and adherence to schedules.</li></ul></div>
<div>
2. Providing Expert Local Knowledge:<br>
<ul><li>Deliver engaging and informative commentary on the history, culture, and significance of QATAR attractions.</li><li>Stay updated on new attractions, events, and tourism developments to provide the latest insights.</li><li>Answer guest questions accurately and confidently, adapting explanations to suit different audience interests and cultural backgrounds.</li></ul></div>
<div>
3. Ensuring Safety and Compliance During Tours:<br>
<ul><li>Monitor guest safety and provide clear instructions regarding local laws, customs, and site-specific regulations.</li><li>Handle emergency situations calmly and efficiently, following company safety protocols.</li><li>Conduct risk assessments for tours and ensure all activities comply with safety guidelines.</li></ul></div>
<div>
4. Creating a Memorable Experience for Guests:<br>
<ul><li>Engage with guests in a friendly and professional manner, making the tour experience enjoyable and interactive.</li><li>Incorporate storytelling and fun facts to enhance guest interest and understanding.</li><li>Offer personalized recommendations for additional experiences based on guest preferences.</li></ul></div>
<div>
5. Supporting Sales and Promotions:<br>
<ul><li>Promote optional excursions, packages, and upgrades to enhance guest experiences.</li><li>Encourage guests to provide feedback, reviews, and referrals to improve service offerings.</li><li>Collaborate with sales and marketing teams to share insights on guest preferences and trending activities.</li></ul></div>
<div>
6. Coordinating with Drivers and Vendors:<br>
<ul><li>Work closely with transport providers to ensure timely pickups, drop-offs, and smooth logistics.</li><li>Liaise with attraction operators, restaurant partners, and other vendors to ensure seamless service delivery.</li><li>Resolve any scheduling or operational issues that may arise during tours.</li></ul></div></div><p></p>
<br>
<div><p><b>EDUCATION &amp; PROFESSIONAL QUALIFICATION</b></p>
<ul><li>High school diploma or equivalent; additional training in tourism or hospitality is a plus.</li><li>Valid QATAR Tour Guide License would be an advantage</li><li>Valid QATAR driving license (or an international driving license that can be converted to a QATAR driving license under the RTA scheme)</li></ul>
<p><b>
EXPERIENCE &amp; SKILLS
</b></p><div>- Industry Experience - experience in customer service roles in the tourism and hospitality sectors. Experience of guiding tours and groups is preferred but not essential<br>
- Communication - excellent verbal and written communication skills with a focus on excellent customer service.
<br>
<ul><li>Languages: Fluent in English &amp; Romanian with excellent verbal and written communication.</li></ul>
- Problem-Solving Skills - demonstrated experience of resolving customer queries and handling conflicts and complaints in a constructive manner.<br>
<ul><li>Specialist Knowledge &ndash; an in-depth knowledge of the QATAR tourist attractions and products is preferred but not essential</li><li>Sales &ndash; sales focus</li><li>Efficient in handling payments, updating CRM reports, and ensuring seamless check-in processes.</li></ul></div></div><p></p>

Hotel Representative and Tour Guide - Romanian Market - Qatar

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><p></p><b><br>
Job Description</b><br>
<ul><li>
To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.</li><li>
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.</li><li>
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.</li><li>
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>
To be proactive and innovative, suggesting alternatives that meet guest needs.</li><li>
To develop a close and harmonious working relationship with all hotel departments,</li><li>
To attend hotel events, daily shift briefings and training to improve professional skills.</li></ul><br>
<b>
Qualifications</b><ul><li><br>
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English &amp; Arabic will be an asset.</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25125762
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Arrival Expert

Hilton

<div><p>Receptionist - EMEA</p><p>
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Receptionist - EMEA

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25128638
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


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