guest services representative

GLEN ELLYN PARK DISTRICT

<div>PART-TIME JOB OPENING

Front Desk/Guest Services Representative (Multiple facilities and various shifts available) 
Do you have a friendly and outgoing personality and enjoy interacting with people and performing a variety of clerical/administrative tasks? We have a wonderful opportunity for you to give back to your community by serving those who are looking for fun, education, and interaction through the many programs and events the park district has to offer. Meet new people, learn and build new skills, and just have fun! We are here to serve you and are looking for more people to join our TEAM. 
Hours: Primarily morning, evening, and weekend shifts available. Working at either Main Street (MSRC) or Spring Avenue (SARC) Recreation Centers or both.

Day shifts are generally 8:30 am -1:30 pm;

Evening shifts are Mon. &ndash; Thurs. 3:30 pm &ndash; 8:00 pm or 1:00pm-7:00pm, and Friday 1:00pm-5:00pm;

Rotating Saturdays from 9:00 am - Noon. 


Locations: Main St. Recreation Center &ndash; 501 Hill Ave., Glen Ellyn, IL 60137
 Spring Ave. Recreation Center &ndash; 185 Spring Ave., Glen Ellyn, IL 60137 
 
JOB SUMMARY

Under the direction and supervision of the FT Registration &amp; Guest Services Manager, the Front Desk/Guest Services Representative is primarily responsible for providing quality customer service to anyone who enters the building or calls the office seeking information or assistance. This includes frequent interaction with the public and park district staff to promote programs and services, perform program registration transactions, reserve rooms, prepare and process mail, and assist with clerical support for management staff. Additional duties include but are not limited to: informing program participants of class cancellations or changes, handling and balancing cash and other POS transactions, typing, data entry, filing, maintaining confidential information, assisting with special events, and performing other duties as assigned. This is an at-will position. 
EDUCATION, EXPERIENCE, AND TRAINING
<ul>
<li>The ideal candidate will be a people person who is outgoing, friendly, and dependable with a desire to serve others. 
</li>
<li>Previous customer service and/or office experience required.</li>
<li>Strong communication skills to interact effectively with staff and the public both verbally and in writing.</li>
<li>Solid computer and keyboard skills required with the aptitude to learn a multi-layered recreation software application.</li>
<li>Strong general math skills with cash handling experience highly desired.</li>
<li>Accuracy and the ability to follow through on detailed work is essential.</li>
<li>Strong organizational skills with the ability to shift between tasks.</li>
<li>Effective problem-solving skills with the capacity to act calmly and effectively under pressure or in difficult situations.</li>
<li>Must be a self-starter who is dependable, flexible, and able to work independently and as part of a team.</li>
<li>High School graduate or equivalent is preferred with some college or similar training and experience helpful.</li>
<li>Capacity to project a professional appearance and maintain confidential information.</li>
<li>CPR/AED and First Aid certified, or able to obtain when provided by the GEPD.</li>
<li>Reliable transportation to and from work.</li></ul> 


BENEFITS INCLUDE:
<ul><li>Ackerman Sports &amp; Fitness Center Individual membership and a Sunset Pool Individual membership during the season, available while actively working.</li>
<li>(4) Free One-time Use Guest Passes for GEPD facilities (Ackerman/Holes &amp; Knolls/Sunset Pool)</li>
<li>Opportunities for advancement and/or additional positions, with paid training and competitive wages. 
</li>
<li>Recognition Incentives All Year long and potential for end of year bonuses.</li>
<li>$50 Referral Bonus for referring a New Employee! Both will receive the Bonus following 30 days of employment and in good standing.</li>
<li>Letter of Recommendation for college, internships, or future career opportunities. 
</li>
<li>Flexible work schedules to meet busy lifestyles.</li></ul> 


If you have questions, please contact Koshie Mills at (630) 942-7252 or via email at kmills@gepark.org. Thank you! 
The Glen Ellyn Park District is a local governmental agency serving residents of the Village of Glen Ellyn and portions of neighboring communities. It provides a wide range of recreational services, athletics, and leisure activities to its citizens, with opportunities for all ages and abilities. We are an Equal Opportunity Employer, and our mission is to &ldquo;foster diverse, community-based leisure opportunities through a harmonious blend of quality recreation programs, facilities, and open space which will enhance the quality of life into the future.&rdquo; We welcome you to apply to become a part of our great TEAM!</div>

Front Desk/Guest Services Representative

LeMed Spa

Job Summary We are seeking an upbeat, dependable, energetic and motivated licensed Esthetician to join our dynamic team! Successful applicants will be patient-focused and able to handle front desk / office admin duties as needed. The ideal candidate will be the first point of contact for our patients, providing exceptional service and ensuring a welcoming atmosphere. This role requires flexibility, strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Experience as an esthetician is required.Duties<ul><li>Greet and welcome patients upon arrival, ensuring a positive first impression.</li><li>Manage front desk operations, including check-ins and check-outs, using Aesthetic Record software.</li><li>Provide information about services offered, upselling additional treatments or products as appropriate.</li><li>Handle inquiries and resolve any issues promptly to ensure patient satisfaction.</li><li>Maintain cleanliness and sanitation of the front desk area and waiting room.</li><li>Assist with scheduling appointments and managing the calendar for service providers.</li><li>Promote retail sales by demonstrating products and providing knowledgeable recommendations.</li><li>Learn to support social media management efforts by creating content, sharing updates and engaging with patients online.</li><li>Collaborate with team members to ensure seamless patient services across all departments.</li><li>Successful applicants should have a California Esthetician License with at least one year of experience and should currently have insurance.</li><li>Previous experience in a front desk or guest services role within the hospitality or beauty industry is highly desirable.</li><li>Knowledge of retail sales techniques and experience in upselling products or services is beneficial.</li><li>Strong communication skills are essential for effective interaction with patients and team members.</li><li>Ability to manage multiple tasks while maintaining a high level of professionalism and attention to detail.</li><li>A background in med spa services or related fields will be advantageous.</li><li>Minimum of 3 years of experience.</li><li>Join our team as a Licensed Esthetician/ Front Desk Representative where you can utilize your skills in customer service while contributing to an exceptional guest experience!</li></ul>Duties<ul><li>Administer aesthetic procedures in accordance with established protocols, including providing facials, peels, and other services</li><li>Document patient and procedure information accurately in electronic medical record system while ensuring compliance with HIPAA regulations.</li><li>Educate patients on treatment options, post-care instructions, and potential side effects.</li><li>Establish and build relationships with potential, new and existing patients / clients to promote and sell the medical spas services</li><li>Collaborate with a multidisciplinary team within a medical spa setting to provide comprehensive care.</li><li>Participate in ongoing training and professional development to stay current with industry trends and advancements.</li></ul>Job Types: Part-time, ContractPay: $3,000.00 - $6,000.00 per monthBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Esthetician/Concierge

Paragon Hotel Company

<div>
 
 Guest Service Representative - part time - need someone with open availability to work 7a-3p, 3p-11p, and 11p-7a.
 
 
 
 
 Principle Responsibilities &amp; Position Purpose:
 
 
 
 Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
 
 
 
 Pre-Requisites (Requirements):
 
 
 
 <ul>
 <li>
 1+ years of experience in customer service at a branded hotel preferred
 </li>
 <li>
 High School diploma or equivalent of the same
 </li>
 <li>
 Must display professionalism and have characteristics of honesty and trustworthiness
 </li>
 <li>
 Must have excellent attendance and be punctual
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Context:
 
 
 
 <ul>
 <li>
 Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
 </li>
 <li>
 Must be able to stand for eight hours, bend, stretch, and reach
 </li>
 <li>
 Work schedule varies and may include occasionally working on
 </li>
 <li>
 Holidays, weekends, and evenings. Long hours sometimes required
 </li>
 <li>
 Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
 
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills, and Abilities:
 
 
 
 
 Knowledgeable in:
 
 
 
 <ul>
 <li>
 Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
 </li>
 <li>
 Frequent Stay Program
 </li>
 <li>
 Reservations procedures including cancellations and &ldquo;walking&rdquo; guest
 </li>
 <li>
 Phone etiquette and answering procedures
 </li>
 <li>
 Be able to answer inquires of local shopping, dining, entertainment, and travel directions
 </li>
 <li>
 Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
 </li>
 <li>
 Manager on Duty functions when necessary or as scheduled
 
 
 
 </li>
 </ul>
 
 Skills
 
 :
 
 
 <ul>
 <li>
 Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
 
 
 
 </li>
 </ul>
 
 Abilities:
 
 
 
 <ul>
 <li>
 Multi task, detail oriented, remain service centric
 </li>
 <li>
 Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
 </li>
 <li>
 Manage time effectively
 </li>
 <li>
 Assist with guest issues with professionalism maintaining hospitable attitude.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
 </li>
 <li>
 Promote and sell services/amenities of the hotel.
 </li>
 <li>
 Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
 </li>
 <li>
 Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
 </li>
 <li>
 Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
 </li>
 <li>
 Check all credit cards for validity before the end of the shift.
 </li>
 <li>
 Learn and utilize PMS, if applicable.
 </li>
 <li>
 Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
 </li>
 <li>
 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
 </li>
 <li>
 Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
 </li>
 <li>
 Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
 </li>
 <li>
 Have a thorough working knowledge of emergency procedures.
 </li>
 <li>
 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
 </li>
 <li>
 Report any unusual occurrences or requests to the manager.
 </li>
 <li>
 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
 </li>
 <li>
 Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
 </li>
 <li>
 Utilize Service Recovery Log and other necessary communication logs from shift to shift.
 </li>
 <li>
 Meets and exceeds guest expectations by providing service and teamwork
 </li>
 <li>
 Other duties as assigned or as indicated on letter of offer.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Instantly
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Team Member Room Discounts
 </li>
 <li>
 Time and Half for Select Holidays
 </li>
 <li>
 Referral Bonus Program
 
 
 
 </li>
 </ul>
 
 Volunteer Benefits
 
 
 
 <ul>
 <li>
 Accident Insurance
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Cancer Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 Vision Insurance
 
 
 
 </li>
 </ul>
 
 Property Specific Incentives
 
 
 
 <ul>
 <li>
 Gift Cards
 </li>
 <li>
 Employee Lunches
 </li>
 </ul>
</div>

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Travelodge by Wyndham

Do you love meeting new people and creating great first impressions? Are you friendly, dependable, and passionate about customer service? Travelodge Golden is looking for an enthusiastic Guest Service Representative to join our team and help deliver exceptional experiences to our valued guests.As the first and last person our guests interact with, you'll play a key role in making every stay memorable.What You'll Do<ul><li>Welcome guests with a warm and professional attitude</li><li>Handle guest check-ins and check-outs efficiently</li><li>Answer phone calls, respond to inquiries, and assist with reservations</li><li>Process payments and maintain accurate records</li><li>Assist guests with requests, concerns, and local recommendations</li><li>Work closely with housekeeping and maintenance teams to ensure guest satisfaction</li><li>Maintain a clean, organized, and professional front desk area</li></ul>What We're Looking For<ul><li>Outstanding customer service and communication skills</li><li>Positive attitude and professional appearance</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and willingness to learn hotel software</li><li>Reliable, punctual, and team-oriented</li><li>Previous hotel or customer service experience is a plus, but not required!</li></ul>The ideal candidate enjoys helping others, stays calm under pressure, and takes pride in providing outstanding service. If you can turn a simple stay into a great guest experience with a smile, we'd love to meet you.Join the team at Travelodge Golden and become part of a hospitality culture built on service, teamwork, and creating memorable guest experiences!Pay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Representative

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
Perks</h4>
Paid Time Off! Holiday Pay! Travel Discount! 401k! Health Benefits Day One! Free Bus Pass! Discounted Parking!<h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Hotel discount at locations worldwide!</li>
<li>Paid time off and holiday pay incentives!</li>
<li>Professional development and promotion opportunities!</li>
<li>401(k) available for all associates!</li>
<li>Medical, Dental, Vision, and Supplemental insurance available from DAY ONE!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Open availability required for AM, Mid, and PM shifts any day of the week, including holidays.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>
Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>
Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>
If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">
Requirements...</h4>
Experience &amp; Education:<ul>
<li>
2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>
High School diploma or equivalency education certificate required</li>
</ul>
Communication:<ul>
<li>
Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul>
Physical:<ul>
<li>
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>
Lift, lower, and maneuver 30 pounds occasionally</li>
</ul><div><h4 class="jobSectionHeader">
About First Hospitality&hellip;</h4></div>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

ESAW

Job Description:The primary responsibility is to ensure excellent guest experiences by providing outstanding customer service and administrative support. You will serve as the main point of contact for guests, handling inquiries, reservations, check-ins, and check-outs efficiently and courteously. Your role will also involve maintaining the reception area, managing reservations systems, and coordinating with other departments to ensure smooth operations.Key Responsibilities:Guest Services: Greet guests warmly upon arrival, check them in and out efficiently, and provide information about the property amenities, local attractions, and services. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.Reservations Management: Receive and process reservations via phone, email, and online booking platforms. Confirm bookings, collect payment information, and update reservation systems accurately. Manage room inventory and ensure availability is up-to-date.Administrative Support: Perform general office duties such as answering phone calls, responding to emails, and managing correspondence. Maintain cleanliness and organization of the reception area and keep inventory of office supplies.Coordination: Collaborate with housekeeping, maintenance, and other departments to ensure timely preparation of accommodations, address guest requests, and resolve issues efficiently. Communicate effectively with colleagues to maintain smooth operations.Financial Transactions: Process guest payments, issue invoices, and maintain accurate records of financial transactions. Handle cash, credit card transactions, and reconcile accounts as needed.Compliance and Security: Ensure compliance with company policies and procedures, including safety and security protocols. Monitor the premises for any suspicious activities and report any concerns to appropriate personnel.Customer Relationship Management: Build and maintain positive relationships with guests to encourage repeat visits and positive reviews. Seek opportunities to enhance the guest experience and provide personalized service.Emergency Response: Act as a point of contact during emergencies, such as medical incidents or facility issues, and follow established procedures to ensure the safety and well-being of guests and staff.Job Type: Full-timePay: From AED4,500.00 per monthWork Location: In person

Admission Officer

DS2 Hospitality

Overview Join our vibrant hospitality team as a Hotel Receptionist, where your energy and dedication will create memorable first impressions for our guests. In this dynamic role, you&rsquo;ll serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining efficient front desk operations. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, fostering a warm and inviting atmosphere at all times.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional check-in experience.</li><li>Manage multi-line phone systems with excellent phone etiquette to handle inquiries, reservations, and guest requests efficiently.</li><li>Assist guests with check-out procedures, billing questions, and special requests to ensure complete satisfaction.</li><li>Maintain accurate records of guest information, reservations, and room assignments using hotel management software.</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experiences.</li><li>Handle guest concerns promptly and professionally, resolving issues to ensure positive guest relations.</li><li>Support night audit procedures by reviewing daily transactions and ensuring financial accuracy during overnight shifts.</li></ul>Qualifications<ul><li>Proven experience in hospitality management or front desk roles within hotels or resorts.</li><li>Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.</li><li>Knowledge of hotel management systems and proficiency with multi-line phone systems.</li><li>Familiarity with guest relations, hotel operations, and hospitality best practices.</li><li>Excellent phone etiquette and the ability to handle high-volume inquiries with professionalism.</li><li>Previous experience in night audit or overnight shifts is a plus but not required.</li><li>A genuine passion for hospitality and creating welcoming environments for diverse guests. Embark on a rewarding career where your hospitality expertise makes every guest feel valued! We are committed to fostering an inclusive environment that celebrates diversity through multilingual communication skills and exceptional service delivery. Join us to be part of a team dedicated to excellence in guest experiences!</li></ul>Pay: $12.00 - $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Retirement plan</li></ul>Work Location: In person

Hotel Receptionist

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9605 guest services representative jobs Near Me

Front Desk/Guest Services Representative

Esthetician/Concierge

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Guest Service Representative

Guest Service Representative

Admission Officer

Hotel Receptionist