guest services representative

Festival Foods

<div>Location : Name: Verona Position Type: Part-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) 
Reports to: Guest Services Manager<div> 
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:

What You&rsquo;ll Do:
As a Guest Service Representative, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li>
Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li>
Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li>
Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li>
Monitor &amp; Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li>
Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li>
Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li>
Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li>
Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li>
Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li>
Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li>
Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Guest Service Representative (GSR), you should have:<ul><li>
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li>
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li>
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li>
Teamwork &amp; Training: A commitment to mentoring others and fostering a collaborative team environment.</li></ul>
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.<ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul>
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.<div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div> 
<div></div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 660 Hometown Circle Location : City: Verona Location : State/Province: WI Location : Postal Code: 53593</li></ul></div>

Guest Service Representative (Part Time)

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: 17</div>

Guest Services Rep Part Time-104020

Parable Hospitality

<div>Applicants 18 years of age or older welcome to apply

Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

Guest Service Representative, Full Time 
Rate of Pay: $24.91/hour

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.

Essential Functions and Responsibilities of the job include but are not limited to:
 
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
 
personalized service to guests.
 
____ Communicate effectively with guests and fellow team members.
 
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
 
____ Anticipate and respond to guest needs. 
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
 
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. 
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each. 
____Maintain and understand special guest programs and franchise related programs. 
____ Find solutions quickly, and confidently address and resolve guest concerns. 
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary. 
____ Answer phones according to service standards and within 3 rings. 
____ Full understanding of the Front Desk system for all guest services. 
____ Provide assistance to other team members and departments to contribute to the best
 
overall performance of the department, restaurant and hotel.
 
____ Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. *** 
Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.

Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:
<div>
Pay, Healthcare &amp; Financial Security</div>
<ul><li><div>Competitive Pay</div>
</li><li>Retirement Plans: Attractive pension and 401k programs featuring employer match options.</li>
<li><div>Medical Insurance: Choice of packages via UHA or Kaiser Medical.</div>
</li><li>Dental Insurance: Dental coverage option provided through HDS.</li>
<li>Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.</li>
<li>Reward &amp; Recognition: Programs honoring performance with incentives and awards.</li>
</ul><div>Commute &amp; Out-of-Pocket Savings</div>
<ul><li>Transit Access: Direct front-door access to fare-free Hele-On Bus route.</li>
<li>Free Parking: On-site hotel employee parking lot access during every shift worked.</li>
<li>EV Charging: Free access to on-property electric vehicle charging docks while working.</li>
<li><div>Uniform &amp; Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.</div>
</li></ul><div>Travel, Lodging &amp; Paid Time Off</div>
<ul><li>Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties.</li>
<li>Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.</li>
<li>Friends &amp; Family: Share Marriott lodging discounts worldwide for your inner circle.</li>
<li>Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide.</li>
<li><div>Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.</div>
</li></ul><div>Food &amp; Lifestyle Discounts</div>
<ul><li>Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ʻŌhana.</li>
<li>Global Dining: 20% discount on food, beverages, and room service at properties worldwide.</li>
<li>On-Property Savings: Employee discounts across on-site retail shops and spa services.</li>
</ul><div>Career Growth</div>
<ul><li>Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).</li>
<li>Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career.</li>
</ul>
Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort&rsquo;s ohana!
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Guest Service Representative, Full Time

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day. 
 .
<div>Job Details
 
 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.45 per hour plus tips with a $2 to $3.55 shift differential based on overnight.
 
 
Work Schedule: The work schedule for this position is Monday through Sunday.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
 
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
<ul><li>High school diploma or general education degree (GED)
</li></ul>Required Licensure, Certification, etc.:
<ul><li>Must hold a valid driver&rsquo;s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
</li></ul>Work Experience:
<ul><li>One (1) month related experience and/or training; OR equivalent combination of education and experience
</li></ul>Knowledge:
<ul><li>Knowledge of principles and processes for providing customer and personal services.
</li></ul>Skills:
<ul><li>Ability to read and write standard English language
</li><li>Ability to read and comprehend simple instructions, short correspondence and memos
</li><li>Ability to write simple correspondence
</li><li>Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
</li><li>Ability to add and subtract three digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s; ability to perform these operations using units of American money
</li><li>Ability to understand 24 hour and military time systems
</li><li>Ability to understand rates applicable to time passed
</li><li>Ability to operate a manual transmission is highly desirable
</li><li>Perform parallel parking
</li></ul>SCOPE
Authority to Act:
<ul><li>Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
</li></ul>Budget Responsibility:
<ul><li>The employee has control over resources available only.
</li></ul>WORKING CONDITIONS &amp; PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.</div></div>

Valet Attendant – San Jose Marriott $18.45/HR + Tips

TownePlace Suites Leesburg

<div><h3 class="jobSectionHeader">Embark on a great career path in Hospitality!</h3><h4 class="jobSectionHeader">
Perks</h4>
Marriott Discount Program, Growth Opportunity
As a Guest Service Representative, you are the first and last point of contact for our guests, playing a vital role in creating a welcoming, seamless, and memorable stay. From check-in to check-out, you will assist with reservations, respond to guest needs, and ensure every interaction reflects warmth, professionalism, and efficiency.You will be focused on optimizing each guest&rsquo;s experience by living out our company purpose: &ldquo;hospitality from our family to yours.&rdquo;<h5 class="jobSectionHeader">
Job Responsibilities:</h5><ul>
<li>Process guest check-ins and check-outs, including confirming reservations, assigning rooms, issuing and activating room keys, and reviewing charges.</li>
<li>Create, modify, and confirm guest reservations accurately.</li>
<li>Set wake-up calls promptly and courteously.</li>
<li>Answer incoming phone calls within three rings, providing prompt and professional assistance.</li>
<li>Complete all shift checklist tasks and required shift reports.</li>
<li>Provide personalized service by responding to guest inquiries and concerns with professionalism and a focus on satisfaction.</li>
<li>Conduct courtesy call-backs to guests after check-in to ensure their needs are met.</li>
<li>Serve as a local expert by offering recommendations on shopping, dining, entertainment, and directions.</li>
<li>Log and address guest comments or complaints to ensure all guests leave satisfied.</li>
<li>Maintain an accurate and detailed shift pass-on log to ensure clear communication between shifts.</li>
<li>Notify housekeeping of room status updates such as departures and early check-ins.</li>
<li>Create and log maintenance work orders using the hotel&rsquo;s work order tracking system.</li>
<li>Keep the front desk, lobby, and immediate public areas clean, organized, and welcoming at all times.</li>
<li>Greet every guest you encounter during your shift with a warm and friendly smile.</li>
<li>Maintain a professional appearance in accordance with uniform and grooming standards.</li>
<li>Follow all hotel procedures for handling lost and found items.</li>
<li>Ensure guest and associate safety by adhering to key security, emergency protocols, and confidentiality standards.</li>
<li>Comply with all company safety guidelines; report any accidents, injuries, or unsafe conditions to management immediately.</li>
<li>Complete all required safety training and certifications.</li>
<li>Must maintain a professional appearance inaccordance with company standards.</li>
<li>Additional responsibilities may be assigned as needed to meet evolving business demands.</li>
</ul><h5 class="jobSectionHeader">Job Qualifications:</h5><ul>
<li>Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.</li>
<li>Excellentverbal and written communication skills with a professional and friendly demeanor.</li>
<li>Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems.</li>
<li>Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.</li>
<li>Able to make sound decisions using good judgment and in accordance with company policies and procedures.</li>
<li>Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction.</li>
<li>Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.</li>
</ul><h5 class="jobSectionHeader">Physical Demands:</h5><ul>
<li>Must be able to occasionally lift or carry items up to 25 pounds.</li>
<li>Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift.</li>
<li>Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment.</li>
<li>Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks.</li>
<li>Must be able to work independently for extended periods, including low-traffic shifts when management may not be present.</li>
<li>Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism.</li>
</ul>
As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.<h5 class="jobSectionHeader">
Comprehensive Benefits Package for Full-Time Employees</h5><ul>
<li>Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year</li>
<li>Comprehensive health, dental, and vision insurance, plus disability and life coverage</li>
<li>401(k) with employer match</li>
<li>Exclusive global hotel discounts</li>
<li>Career growth opportunities across our hotel portfolio</li>
<li>Additional perks including paid volunteer time and lifestyle discount</li></ul></div>

Guest Service Representative

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Sage Hospitality

<div>Why us?
Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen &amp; Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.
At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world&rsquo;s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here!
Application open until August 30, 2026 or until filled.
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
<ul><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
</li><li>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
</li><li>Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
</li><li>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
</li><li>Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
</li><li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
</li><li>Maintains a friendly, cheerful and courteous demeanor at all times.
</li></ul>Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
<ul><li>Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
</li><li>Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
</li><li>Must be fluent in oral and written English.
</li><li>Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
</li><li>Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
</li></ul>Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Must be able to read written communiques and monochrome computer screen.
</li><li>Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
</li><li>Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
</li><li>90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
</li><li>Mobility - must be able to reach all areas of hotel to assist clients.
</li><li>Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
</li></ul>Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
<ul><li>Medical, dental, &amp; vision insurance
</li><li>Health savings and flexible spending accounts
</li><li>Basic Life and AD&amp;D insurance
</li><li>Paid time off for vacation, sick time, and holidays
</li><li>Eligible to participate in the Company&rsquo;s 401(k) program with employer matching
</li><li>Employee Assistance Program
</li><li>Tuition Reimbursement
</li><li>Great discounts on Marriott + Sage Hotels, Restaurants, and much more.
</li><li>One hot meal per-shift in associate cafeter&iacute;a
</li><li>Discounted covered garage parking available for purchase
</li><li>Eligible to participate in the Employee Referral Bonus Program.
</li></ul>Salary
USD $20.25 - USD $20.25 /Hr.
ID: 2026-32774
Position Type: Regular Full-Time
Property : Hotel Clio
Outlet: Hotel
Category: Front Desk &amp; Guest Services
Min: USD $20.25/Hr.
Max: USD $20.25/Hr.
Tipped Position: No
Address : 150 Clayton Ln
City : Denver
State : Colorado
EOE Protected Veterans/Disability</div>

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