guest services representative

SSC DMCC

We are seeking a well-spoken and reliable Guest Relationship Executive to join our team. The ideal candidate will have a warm guest first approach and also be able to perform basic handyman and maintenance work in short-term rental apartments. If you are good with people and tools this role is for you!Key Responsibilities:<ul><li>Greet and assist guests during check-in and check-out.</li><li>Handle guest requests, questions, and complaints professionally.</li><li>Perform minor repair tasks like fixing lights, door locks, curtain rods, basic plumbing</li><li>Inspect units before and after guest stays to ensure everything is in working order.</li><li>Coordinate with external technicians when needed for advanced repairs.</li><li>Maintain cleanliness and readiness of the property.</li><li>Monitor and restock guest amenities and maintenance supplies.</li><li>Keep records of issues reported, work performed, and guest feedback.</li></ul>Requirements:<ul><li>1 year of experience in hospitality or maintenance roles.</li><li>Basic handyman skills (electrical, plumbing, general repair).</li><li>Friendly, professional attitude with good communication skills</li><li>Good physical fitness; willing to travel between multiple apartments.</li><li>Own visa (residence/freelance/spouse visa) is preferred.</li><li>Driving license is a plus but not mandatory.</li><li>Basic proficiency in English.</li></ul>Benefits:<ul><li>Monthly salary: AED 2,000 - 2,500</li><li>Performance bonuses</li><li>Travel allowance (if applicable)</li><li>Opportunity to grow in a fast-growing hospitality company</li><li>Supportive work environment</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Guest Services Representative

Marriott International

Additional InformationJob Number 25153759Job Category Rooms &amp; Guest Services OperationsLocation The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryOur jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success   creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives   to get it right for our guests and our business each and every time.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

Front Desk Agent

Muscogee Nation Gaming Enterprises

<div>Department: TUL Front Office
Property: River Spirit Casino Resort
Location: Tulsa, OK, US, 74137
Full-Time/Part-Time: Part Time 
 
Summary:
 
Responsible for all front desk operations, providing the highest standard of exceptional and courteous service while registering guests, settling guest accounts and servicing guest requests and inquiries. Performs guest safety and recreational work supervising, swimming and enforcing regulations at the hotel pool, as well as providing for guest comfort and safety. Promotes all aspects of the property and local area attractions. All functions will be performed within the guidelines of the MNGE policies &amp; procedures.
Responsibilities: 
 
1. Process guest arrivals and departures, including all necessary payments.
2. Handle &amp; coordinate room assignments and pre-arrivals.
3. Handle guests' concerns, various requests, and event information for a pleasurable guest experience.
4. Verify hotel room availability and enter hotel reservations into Property Management System (INFOR) in order to provide seamless experience for guests.
5. Actively assist in marketing of all casino and hotel events, promotions and activities to both internal and external guests in an effort to obtain full occupancy of the hotel facility.
6. Adjust folio postings as necessary to ensure accuracy.
7. Assist with the check-in and check-out of groups and tours; utilize knowledge and familiarity of casino hotel and its amenities to recommend room sizes, views, offerings, specials, and excellent guest service features.
8. Utilize effective communication skills, professional attitude and good organizational skills to deliver accurate and timely information to guests and callers.
9. Maintain high standard of courtesy professionalism and discretion in communication and discretion in communications to, or about, preferred customers, their arrangements and finances.
10. Take payments, reservations payments and/or cash handling utilizing various computer applications
11. Observe and patrol pool and enforce safety regulations; assist swimmers from water when in danger.
12. Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
13. Knowledgeable of hotel facilities and services to answer guest inquiries; pool side bar or amenities hours of operation.
14. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction; work with other departments to ensure guest satisfaction.
15. Identify and report defects throughout the pool and spa area; notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
16. Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning or shift; ensure cleanliness of area at all times and report maintenance issues to facilities department.
17. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs; replacing pool safety equipment, buoys, barriers, and cleaning signs.
18. Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area; provide reports, as needed.
19. Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, and/or ability required.
EDUCATION
HS Diploma or GED; and/or combination of education &amp; experience preferred.
EXPERIENCE
Front Desk or Hotel Reservations experience preferred; casino hotel property or working knowledge of hotel facilities and services and/or local area amenities experience preferred; cash handling experience required. Possess positive, friendly and out-going personality; work as a customer-service focused team player.
LICENSES/CERTIFICATIONS
Key positions required knowledge and application of Title 31 reporting requirements.
Must have ability to pass comprehensive background check, drug test, and obtain gaming license as required.</div>

Hotel Front Desk Agent

Accor Group

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front Desk Coordination and Guest Interaction As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience. What You ll Do * Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions * Coordinate all guest services in line with Novotel and Accor brand standards * Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items * Maintain accurate records of luggage deliveries, guest belongings, and service logs * Inform guests about hotel amenities, facilities, local attractions, and nearby merchants * Manage airport transfer charges and coordinate transport needs accurately and professionally * Communicate effectively with bell desk, concierge, and front office teams for seamless operations * Uphold high standards of presentation, grooming, and customer service at all times * Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach * Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes) * Support cross-functional teamwork and attend scheduled meetings or training as required Ideal Profile Service-Oriented and Professional * Previous experience in guest services, concierge, or front desk is preferred * Strong customer service skills and a natural flair for engaging with guests * Professional personal presentation and a positive, welcoming attitude * Detail-oriented, reliable, and capable of multitasking in a fast-paced environment * Proficient in Opera or similar hotel POS systems; basic computer literacy required * Good problem-solving abilities and clear communication under pressure * Manual driver s license preferred for handling transport or valet support * High school diploma or equivalent; hospitality-related qualifications are a plus * Willingness to work flexible shifts including evenings, weekends, and holidays

Guest Services Agent Front Office

Zameen.com

<div>
 <ul>
 <li>
 
 Guest Services:
 
 Greet guests warmly, handle check-ins and check-outs efficiently, and ensure a welcoming atmosphere.
 </li>
 <li>
 
 Reservations Management:
 
 Process bookings, cancellations, and modifications accurately via the hotel&rsquo;s reservation system.
 </li>
 <li>
 
 Customer Support:
 
 Address guest inquiries, provide information about hotel services, and assist with special requests.
 </li>
 <li>
 
 Billing &amp; Payments:
 
 Manage room charges, process payments, and issue invoices/receipts.
 </li>
 <li>
 
 Concierge Services:
 
 Assist guests with transportation, local attractions, and other concierge services.
 </li>
 <li>
 
 Communication &amp; Coordination:
 
 Liaise with housekeeping, room service, and other departments to fulfill guest requests.
 </li>
 <li>
 
 Complaint Handling:
 
 Resolve guest complaints professionally, escalating issues to the manager when necessary.
 </li>
 <li>
 
 Safety &amp; Security:
 
 Ensure compliance with hotel policies, safety regulations, and emergency procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree or diploma in Hospitality Management, Business Administration, or a related field.
 </li>
 <li>
 
 Experience:
 
 Minimum 1 years of experience in a front desk, receptionist, or customer service role (hotel experience preferred).
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
 </li>
 <li>
 
 Customer Service Excellence:
 
 Strong interpersonal skills, a friendly demeanor, and problem-solving abilities.
 </li>
 <li>
 
 Multitasking Ability:
 
 Ability to handle multiple tasks efficiently in a fast-paced environment.
 </li>
 <li>
 
 Communication:
 
 Excellent verbal and written communication skills in
 
 English &amp; [Local Language]
 
 .
 </li>
 <li>
 
 Professional Appearance:
 
 Well-groomed, polite, and presentable at all times.
 </li>
 <li>
 
 Flexibility:
 
 Willingness to work in shifts, including weekends and holidays.
 </li>
 </ul>
 
 
</div>

Front Desk Officer (Hotel One Vogue)

Glow Beauty On Demand

Quick Summary Bvlgari Resort Dubai is seeking a Guest Services Associate to deliver exceptional service experiences for luxury travelers. This role is central to maintaining the resort s reputation for elegance, exclusivity, and world-class hospitality. Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time Role Summary As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands. What You ll Do * Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes. * Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions. * Support the rooms and guest services team in daily operations. * Ensure guest requests and issues are managed promptly and effectively. * Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations. Ideal Profile * Previous experience in guest services or front-of-house roles in a luxury hospitality environment. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to anticipate guest needs. * Fluency in English; additional languages are an advantage. * Flexible, team-oriented, and able to work in a fast-paced resort setting.

Guest Services Associate

Mamafri Restaurant LLC

Hostess duties include greeting and seating guests, managing reservations and waitlists, answering phones, and maintaining the cleanliness of the entrance area.They act as the first point of contact, so excellent customer service and communication skills are essential for creating a positive dining experience, answering inquiries, and addressing any issues. Hostesses also coordinate with servers to ensure efficient table turnover and may assist with opening/closing duties or taking takeout orders.Guest services<ul><li>Greet guests: Warmly welcome every guest as they enter the restaurant.</li><li>Seat guests: Escort guests to their tables and provide them with menus.</li><li>Manage reservations: Take reservations over the phone or online and manage the reservation system.</li><li>Monitor waitlist: Maintain a waitlist and provide accurate wait times, keeping guests informed.</li><li>Address concerns: Handle guest questions and complaints with professionalism.</li><li>Thank guests: Greet departing guests and invite them to return.</li></ul>Operations and communication<ul><li>Answer phones: Handle incoming calls, answer basic questions about the restaurant, and take reservations.</li><li>Coordinate with staff: Communicate with servers about table readiness and manage seating arrangements to ensure smooth service flow.</li><li>Handle takeout: Assist with taking takeout orders when necessary.</li><li>Perform opening/closing duties: Assist with restaurant opening or closing procedures.</li><li>Maintain cleanliness: Keep the front-of-house and reception area clean, tidy, and presentable.</li></ul>Job Type: Full-time

Hostess

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