guest services representative

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Guest Services Representative- 402110
 
 
 Department: Rooms
 
 
 Reports To: GSM/AGM/GM
 
 
 FLSA: Non-Exempt
 
 
 
 Job Summary
 
 
 
 The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests upon arrival, check them in, and provide information about the hotel&rsquo;s services and amenities.
 </li>
 <li>
 Handle guest check-outs, ensuring accurate billing and payment processing.
 </li>
 <li>
 Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
 </li>
 <li>
 Make, modify, and cancel guest reservations as needed.
 </li>
 <li>
 Provide concierge services, such as recommending local attractions, restaurants, and activities.
 </li>
 <li>
 Maintain a tidy and organized front desk area.
 </li>
 <li>
 Assist with luggage handling and other guest services as required.
 </li>
 <li>
 Uphold the hotel&rsquo;s standards of quality and hospitality at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; some college or hospitality training preferred.
 </li>
 <li>
 Previous experience in customer service, hospitality, or related field preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Basic computer skills; experience with hotel reservation software is a plus.
 </li>
 <li>
 Must be able to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 This job operates in a professional hotel environment.
 </li>
 <li>
 The role routinely uses standard office equipment such as computers, phones, and photocopiers.
 </li>
 <li>
 The noise level in the work environment is usually moderate.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Guest Services Representative

Hendrick Automotive Group

<div>Hendrick Honda of Charleston
Location: 1539 Savannah Hwy, Charleston, South Carolina 29407 
Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:<ul><li>
Performs opening and closing Guest Services procedures.</li><li>
Answers incoming phone calls in a courteous, prompt, and professional manager.</li><li>
Directs phone calls to the appropriate person</li><li>
Takes accurate messages.</li><li>
Directs customers to the appropriate person or department.</li><li>
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.</li><li>
Tracks and filters all incoming calls and takes messages.</li><li>
Communicates effectively with Guest Services Manager and Greeters.</li><li>
Reconciles/updates data entry with dealership software.</li><li>
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).</li><li>
Walks around the showroom hourly to offer refreshments to guests.</li><li>
Provides a warm, positive and happy environment for Guests, their children and fellow teammates.</li><li>
Helps maintain a clean and comfortable environment (monitor facility)</li><li>
Provides new hire Customer Management training when requested</li><li>
Maintains CSI at or above Company standards</li><li>
Maintains an organized, clean and safe work area</li><li>
Participates in required training</li><li>
Records all hours worked accurately in company timekeeping system
</li><li>Follows Safeguards rules and regulations.</li><li>
Demonstrates the Company&rsquo;s Core Values</li><li>
Complies with Company policies and procedures</li><li>
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li><li>
Other duties as assigned</li></ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED<ul><li> High School Diploma</li></ul>
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:<ul><li> up to 3 years</li></ul>
o 3-5 years
o 5+ years
Education/Experience:
Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
o Valid Driver&rsquo;s License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust &amp; Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick&rsquo;s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</div>

OCI hospitality

<div>Description:

Essential Duties and Responsibilities<ul><li>
Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly</li><li>
Registers and processes guests upon arrival and departure</li><li>
Demonstrates?telephone courtesy and professionalism??
</li><li>Attentively listens to guests and anticipates any additional needs or concerns</li><li>
Maintains clean and professional appearance of?public areas and hotel office??</li><li>
Uses appropriate?selling techniques to maximize?revenue and occupancy?
</li><li>Ensures all guest accounts are complete and accurate</li><li>
Demonstrates a working knowledge of all services and facilities of the hotel and local area</li><li>
Complies with the hotel's standard operating procedures and policies</li><li>
Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
</li><li>Processes departmental reports</li><li>
Assists team members and other departments as needed to contribute to operational efficiency</li><li>
Delivers amenities and general assistance to guests as requested</li><li>
Performs additional responsibilities as assigned by leadership</li><li>
 Shifts will be 3pm-11pm. Flexibility is key to be a good fit for this position.</li></ul>
Requirements:

Qualifications<ul><li>
Strong interpersonal and communication skills</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to handle stressful situations with poise and professionalism</li><li>
Conduct work-related functions in a professional manner</li><li>
 Shifts will be 3pm-11pm. Flexibility is key to be a good fit for this position.</li></ul></div>

Olympia Fields Country Club

<div>
 Apply
 
 
 
 Description
 
 
 
 About OFCC
 
 
 Founded in 1915, Olympia Fields Country Club is steeped in tradition with a rich history of excellence and prestige. For over 100 years, OFCC has hosted such prominent events as the US Open, US Amateur Championship, the US Senior Open Championship, numerous Western Opens, the PGA Championship, the KPMG PGA Women's Championship, most recently, the BMW Championship.
 
 
 As a private club, we strive to create an extraordinary, unparalleled member experience designed to meet every aspect of our member's needs. Our employees are the heart of everything we do, as well as the foundation of our success and the member experience. OFCC is a truly remarkable place, not only for our members, but also for our employees. Working at OFCC allows you to gain knowledge, develop skills, and work with an outstanding team of hospitality professionals while bringing nothing but an unrivaled experience for our members and guests. Expect a hospitality-focused, fast-paced environment that will foster growth and advancement. For more information, please visit our website at www.ofcc.org.
 
 
 
 Summary
 
 
 
 The Guest Services Representative is responsible for creating and ensuring a welcoming and exceptional experience for the Club's members and guests at either the Club's Welcome Center (front gate) or the Front Desk. The Guest Service Representative is personable, professional, and polished, ensuring they adhere to the OFCC brand and image.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Expediates member and guest check-ins and departures.
 </li>
 <li>
 Handles all hotel room reservations, cancellations, and no-shows.
 </li>
 <li>
 Collaborates with other departments as needed.
 </li>
 <li>
 General administrative duties as related to the front desk.
 </li>
 <li>
 Maintains general appearance and cleanliness of immediate workspace.
 </li>
 <li>
 Manages the routing of telephone, mail, email, and other messages to Club Employees, members, and guests.
 </li>
 <li>
 Monitors access to the Club through the Front gate, Colony gate, and Metra gate to ensure only authorized individuals access the Club Property. Politely detours unauthorized visitors from Club Property.
 </li>
 <li>
 Ensures guest requests and needs are correctly filled and promptly completed.
 </li>
 <li>
 Provides concierge-type services to members and guests.
 </li>
 <li>
 Resolves member problems and concerns quickly, efficiently, and courteously.
 </li>
 <li>
 Serves as a guide to members and guests for navigating the Club property.
 </li>
 <li>
 Serves as the gatekeeper of the Club. Stays current on Club Rules &amp; Regulations, Club By-laws, Employee Policies &amp; Procedures, and all club happenings. Provides an excellent first impression and is well-informed.
 </li>
 <li>
 Takes reservations for events and the member dining rooms.
 </li>
 <li>
 Undertakes special projects and other responsibilities as assigned by the Guest Services Manager.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, Abilities
 
 
 
 <ul>
 <li>
 Strong hospitality and customer service mindset.
 </li>
 <li>
 Excellent interpersonal, diplomatic, and communication skills.
 </li>
 <li>
 Excellent problem-solving and critical thinking skills. Ability to think on your feet.
 </li>
 <li>
 Ability to proactively anticipate member and guest needs.
 </li>
 <li>
 Demonstrates a high level of professionalism and confidentiality.
 </li>
 <li>
 Strong organization and prioritization skills.
 </li>
 <li>
 Projects a calm, professional demeanor at all times and works well under pressure.
 </li>
 <li>
 High emotional intelligence.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 <ul>
 <li>
 1 year of professional or hospitality work experience.
 </li>
 <li>
 Prior experience as a Front Desk/Guest Services Representative in a hotel or Private Club, preferred.
 </li>
 <li>
 Previous experience with a multi-line phone system/switchboard preferred.
 </li>
 <li>
 Prior experience with hotel reservation software, preferably Club Essentials, preferred.
 </li>
 <li>
 Experienced computer user, including Microsoft Outlook, Word, PowerPoint, and Excel.
 </li>
 <li>
 Fluent, written and conversational, English.
 
 
 </li>
 </ul>
 Expected Work Hours
 
 
 <ul>
 <li>
 We are hiring for our night shift Sundays and Mondays (2pm-10pm) and morning shift (6am-2pm) Thursdays.
 </li>
 <li>
 Our Front Desk is open 24 hours a day.
 </li>
 <li>
 Should have consistent availability from week to week.
 </li>
 <li>
 Should be open to a flexible schedule as needed based on business needs, including mornings, evenings, overnights, holidays, and weekends.
 </li>
 <li>
 Seasonal position from March through December.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 $18/hr.
 </li>
 <li>
 Employee Referral Program.
 </li>
 <li>
 Employee Meal Program.
 </li>
 <li>
 Fun and friendly team, an opportunity to make lasting connections.
 </li>
 <li>
 An opportunity to learn and network within the hospitality industry.
 </li>
 </ul>
</div>

Guest Services Representative (Front Desk Attendant)

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div>
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting Pay is $19.64 per hour.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
These are the essential functions of the job 
 
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Provide premium customer service to all customers</li><li>
Register customers and verify their access to club(s) and/or lounge(s)</li><li>
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)</li><li>
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All</li><li>
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)</li><li>
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs</li><li>
Issue customer tickets (e.g., day of departure, reissues, future tickets)</li><li>
Cancel passenger reservations, as requested</li><li>
Place customers on priority lists (e.g., upgrades, standby)</li><li>
Provide timely resolution of customers&rsquo; travel issues</li><li>
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed</li><li>
Document customer issues in the passenger name record (PNR)</li><li>
Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)</li><li>
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)</li><li>
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals</li><li>
Assist customers with their baggage, as needed</li><li>
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)</li><li>
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times</li><li>
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)</li><li>
Assist customers with technology provided in the club(s) and/or lounge(s)</li><li>
Reserve conference rooms (e.g., 1 hour) for same-day travel requests</li><li>
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)</li><li>
Complete open or close procedures for club(s) and/or lounge(s)</li><li>
Address escalated customer issues or concerns</li><li>
Conduct liquor inventory audit with beverage business partner (at some airports)</li><li>
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)</li><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays</li><li>
Complete job-relevant trainings</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li> 
Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High school diploma or GED</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Bilingual language skills required in some locations</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality</li><li>
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service</li><li>
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact</li><li>
Service-oriented and self-motivated with a high level of professionalism</li><li>
Able to attend training classes in Dallas/Fort Worth, Texas</li><li>
Prior customer hospitality experience strongly preferred</li><li>
Maintain a well-groomed and professional appearance</li><li>
Excellent communication skills</li><li>
Prior travel industry experience preferred</li><li>
PC experience preferred</li><li>
Strong organizational and administrative skills required</li><li>
Ability to work irregular and/or extended hours, including weekends and holidays</li><li>
Must report to work on a regular and timely basis</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Premium Guest Services Representative Part Time

Orlando Health

<div>Position Summary:

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region&rsquo;s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas &mdash; including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care &mdash; from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review &ldquo;60 Hospitals and Health Systems with Great Oncology Programs&rdquo; list. 
Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida&rsquo;s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever poss.<div> 
Position Summary 
The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive
 
experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.</div><div></div><div> 
Located: Downtown Cancer Institute1400 S. Orange Ave.</div><div></div><div> 
Work schedule: The shift will vary weekends included.</div> 
<div></div>
Responsibilities:
<div>
Essential Functions 
Core Responsibilities: 
<ul><li>Greets and welcomes guests promptly upon arrival</li><li>Assists guests with check-in procedures by providing visitor badge
</li><li>Displays a caring attitude as well as sensitivity to the needs/concerns of customers.</li><li>Escorts guests to their in-hospital destinations as needed.
</li><li>Responds to guest/team members&rsquo; inquiries and requests in a timely manner.</li><li>Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner</li><li>Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.</li></ul></div><div> 
Administrative Tasks: 
<ul><li>Maintains accurate records of guest interactions via FastPass system
</li><li>Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
</li></ul>Management, and Home Health.
 
<ul><li>Assists Care Management with transportation and hotel /flight arrangements for patients and their families.</li></ul></div><div> 
Communication: 
<ul><li>Communicates effectively with guests, team members, and management
</li><li>Keeps the leadership team informed of any significant issues or unusual situations.</li></ul></div><div> 
General Duties: 
<ul><li>Presents a professional image in dress, hygiene and communications skills.
</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
</li></ul>state, and local standards.
 
<ul><li>Ability to work in a fast-paced environment with minimal supervision.</li><li>Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends,
</li></ul>and holidays as necessary. 
<ul><li>Maintains compliance with all Orlando Health policies and procedures.
</li></ul></div>Qualifications:
<div>
Education/Training</div><ul><li>
High School diploma or equivalent.</li></ul><div>
Licensure/Certification</div><ul><li>
None.</li></ul><div>
Experience</div><ul><li>
Two (2) years of experience in a customer service setting.</li></ul></div>

Guest Services Representative - Orlando Health Cancer Institue

Hotel Equities

<div>
 
 
 
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Marriott in Fort Collins, Colorado
 
 
 
 Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel!&nbsp;At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&amp;W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.
 
 
 
 Be Inspired! Be Empowered! Be You!
 
 
 
 &ldquo;With Marriott&rsquo;s TakeCare culture, associates are always the heart of our business.&rdquo; &ndash; Bill Marriott
 
 
 
 
 Shift: Flexibility to work AM and PM shifts. &nbsp;Weekends required.&nbsp;
 
 
 
 
 
 Job Purpose:
 
 
 
 
 Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.
 
 
 <ul>
 
 <li>
 Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.
 </li>
 
 <li>
 Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
 </li>
 
 <li>
 Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
 </li>
 
 <li>
 Promptly respond to and resolve guest complaints
 </li>
 
 <li>
 Answer telephone promptly and properly being polite, courteous, and friendly
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in taking reservations
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in performing Check-ins
 </li>
 
 <li>
 Be friendly, thorough, accurate and efficient in performing Check-outs
 </li>
 
 </ul>
 
 
 (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
 
 
 <ul>
 
 <li>
 Assist guests with luggage upon their arrival to and departure from the hotel
 </li>
 
 <li>
 Use the guests&rsquo; names
 </li>
 
 <li>
 Be knowledgeable and helpful about the local area, the hotel and hotel services
 </li>
 
 <li>
 Handle messages, wake-up calls, mail, and faxes properly
 </li>
 
 <li>
 Assist guests&rsquo; with laundry/dry cleaning needs
 </li>
 
 <li>
 Know of incoming VIPs
 </li>
 
 <li>
 Follow all applicable Company Standard Operating Procedures.
 </li>
 
 <li>
 Perform other assignments as directed by the General Manger.
 </li>
 
 <li>
 Be an enthusiastic, helpful and positive member of the team
 </li>
 
 <li>
 Be professional, responsible and mature in conduct and behavior
 </li>
 
 <li>
 Be understanding of, encouraging to and friendly with all co-workers
 </li>
 
 <li>
 Be self-motivated and use time wisely
 </li>
 
 <li>
 Maintain open line of communications with each department
 </li>
 
 <li>
 Communicate pertinent information
 </li>
 
 <li>
 Respond positively to new ideas
 </li>
 
 <li>
 Openly accept critical/developmental feedback
 </li>
 
 <li>
 Maintain effective communication through the use of meetings, log books and bulletins
 </li>
 
 <li>
 Be available to help other departments in emergency situations
 </li>
 
 <li>
 Adhere to all work rules, procedures and policies established by the company including, but not
 </li>
 
 <li>
 limited to those contained in the associate handbook.
 </li>
 
 <li>
 Safety and Security Skills
 </li>
 
 <li>
 Properly handle and account for keys
 </li>
 
 <li>
 Be knowledgeable of policies regarding emergency procedures and security concerns
 </li>
 
 <li>
 Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
 </li>
 
 <li>
 Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
 </li>
 
 <li>
 Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
 </li>
 
 <li>
 Have full understanding of franchise honors program
 </li>
 
 <li>
 Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
 </li>
 
 <li>
 Verifies all information on reservations check-in; name, address, method of payment, etc.
 </li>
 
 <li>
 Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
 </li>
 
 <li>
 Identifies and records special billing instructions and notifies accounting
 </li>
 
 <li>
 Completes shift closing accurately by getting appropriate approval signatures and authorization codes
 </li>
 
 <li>
 Adheres to hotel policies regarding the use of cash banks
 </li>
 
 <li>
 Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
 </li>
 
 <li>
 Report potential sales contacts to the sales department protection of guests&rsquo; room numbers.
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 <ul>
 
 <li>
 6 months Front desk experience in hotels preferred.
 </li>
 
 <li>
 Previous customer service experience in a professional setting required. &nbsp;&nbsp;
 </li>
 
 <li>
 Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred.
 </li>
 
 <li>
 Flexibility to work AM &amp; PM and weekends.
 </li>
 
 </ul>
 
 
 
 This job requires the ability to perform the following:
 
 
 
 <ul>
 
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 
 <li>
 Must possess basic computational ability.
 </li>
 
 <li>
 Must possess basic computer skills.
 </li>
 
 <li>
 Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
 </li>
 
 <li>
 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
 </li>
 
 </ul>
 
 
 environmental systems.
 
 
 <ul>
 
 <li>
 Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
 </li>
 
 <li>
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 </li>
 
 <li>
 Must be able to lift up to 15 lbs occasionally.
 </li>
 
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
 </li>
 
 </ul>
 
 
 &nbsp; &nbsp; &nbsp; &nbsp; listening and hearing ability and visual acuity.
 
 
 <ul>
 
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
 </li>
 
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 </li>
 
 <li>
 Ability to spend extended lengths of time viewing a computer screen.
 </li>
 
 <li>
 Requires manual dexterity to use and operate all necessary equipment.
 </li>
 
 <li>
 Must have finger dexterity to be able to operate office equipment
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 Other:
 
 
 
 <ul>
 
 <li>
 Being passionate about people and service.
 </li>
 
 <li>
 Strong communication skills are essential when interacting with guests and employees.
 </li>
 
 <li>
 Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
 </li>
 
 <li>
 Basic math skills are used frequently when handling cash or credit.
 </li>
 
 <li>
 Problem-solving, reasoning, motivating, and training abilities are often used.
 </li>
 
 <li>
 Have the ability to work a flexible schedule including nights, weekends and/or holidays
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 What we offer:
 
 
 
 <ul>
 
 <li>
 Salary range: $16.00 -$17.50/hr&nbsp;
 </li>
 
 <li>
 Team Driven and Values Based Culture
 </li>
 
 <li>
 Medical/Dental/Vision
 </li>
 
 <li>
 Vacation &amp; Holiday Pay
 </li>
 
 <li>
 Same-day pay available
 </li>
 
 <li>
 Employee Assistance Program
 </li>
 
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 
 <li>
 Reduced Room Rates throughout the portfolio
 </li>
 
 <li>
 Third Party Perks (Movie Tickets, Attractions, Other)
 </li>
 
 <li>
 401(k)
 </li>
 
 <li>
 Employee assistance program
 </li>
 
 <li>
 Employee discount
 </li>
 
 <li>
 Flexible schedule
 </li>
 
 <li>
 Flexible spending account
 </li>
 
 <li>
 Life insurance
 </li>
 
 <li>
 Parental leave
 </li>
 
 <li>
 Referral program
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Guest Services Representative - Marriott Fort Collins, Colorado

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