guest services representative

Swissôtel

Görev Tanımı
<br><br>
Otelde konaklayan misafirlerin tüm talepleri, sorunları ve ihtiyaçlarıyla yakından ilgilenir, misafir memnuniyetine odaklanarak sorunlara çözüm bulur.
<br><br>
Misafirleri dikkatle dinleyerek etkili bir misafir odaklı bakış açısı geliştirir ve şikâyetleri uygun şekilde ele alır.
<br><br>
Misafir şikâyetlerini yönetir ve çözüm bulur, çözümü zaman alan durumları doğrudan yöneticisine bildirir ve konunun takibini yapar.
<br><br>
Resepsiyonla koordineli olarak otele giriş yapacak misafirleri karşılar, mümkünse odaya kadar eşlik eder ve gün içinde misafirleri arayarak ihtiyaçları olup olmadığını sorar.
<br><br>
Gün içerisinde “Misafir Temasları” gerçekleştirerek misafir memnuniyet düzeyini tespit eder; varsa şikâyet, öneri veya sorunları belirler ve çözüm üretir.
<br><br>
Misafirlerden gün içinde alınan yorumları, talepleri, önerileri ve şikâyetleri yazarak alınan yanıtlar ve yapılan işlemlerle birlikte raporlar.
<br><br>
Gün içinde misafirlerden anket doldurmalarını ister, anket sonuçlarını değerlendirir, İngilizce’ye çevirir ve tüm departman yöneticilerine e-posta ile iletir.
<br><br>
Misafirlerin doğum günü, evlilik yıldönümü gibi özel günlerini belirler, ilgili departmanlarla birlikte gerekli organizasyonu yapar ve süreci takip eder.
<br><br>
Misafirlerin uçak veya otobüs bileti, restoran rezervasyonu, ilaç vb. taleplerinin en kısa sürede karşılanmasını sağlar.
<br><br>
VIP prosedürlerini takip eder, VIP misafirleri karşılar ve uğurlar.
<br><br>
Acenta temsilcilerini ve potansiyel misafirleri tesis içinde gezdirir.
<br><br>
Misafirlere duyurulacak etkinlikler için yazılı dokümanlar hazırlar ve ilgili departmanlarla iş birliği içinde bu dokümanların oda dağıtımını sağlar.
<br><br>
Misafirlerin A la Carte restoran taleplerini alır ve Yiyecek & İçecek Departmanını bilgilendirir.
<br><br>
Etkinlikler ve tesis alanlarında genel misafir memnuniyetini gözlemler, atmosfer hakkında Misafir İlişkileri Müdürü / Süpervizörüne rapor verir.
<br><br>
Tesisin tüm fiziksel özellikleri ile sunulan tüm aktiviteler ve hizmetler hakkında detaylı bilgiye sahip olur.
<br><br>
Otel satışlarını destekler ve ücretli hizmetlerin satışını yapma yetkisine sahiptir.
<br><br>
Nitelikler
<br><br>
En az meslek lisesi mezunu veya ilgili bir alanda eğitimli ya da eşdeğer deneyime sahip,
<br><br>
Otelcilik sektöründe benzer pozisyonda kanıtlanmış deneyim sahibi,
<br><br>
Otel operasyonları, hizmet standartları ve misafir beklentileri konusunda bilgi sahibi,
<br><br>
Etkili iletişim ve kişilerarası ilişki becerilerine sahip,
<br><br>
Detay odaklı, çoklu görevleri ve öncelikleri yönetebilme yeteneğine sahip,
<br><br>
Dinamik ve hızlı tempolu bir çalışma ortamına uyum sağlayabilecek esneklikte,
<br><br>
İleri düzeyde İngilizce (sözlü ve yazılı) bilgisine sahip.

Guest Services Representative

US Air Combat Command

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2><br>
<p><br>
<b>About the position: </b>This position is Non-appropriated Fund (NAF) and will be assigned to the Contingency Quarters (379 AEW/EFSS) Al Udeid AB.<br>
<br>
<br>
This position is an unaccompanied position. Dependents or pets are not authorized to move to Qatar.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>Please see the &quot;Who May Apply&quot; section under the Qualifications section.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that is afull-time operations. Maximizes efficient use of assigned rooms containing in excess of 15,000 bedspaces supporting a wide range ofpermanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned andvacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirmsreservations by telephone, email, or personal contact. Registers and assigns bedspaces to guest, makes and issues room keys, and mayescort guests to rooms as needed. Checks guests into and out of bedspaces. Confirm bedspace accountability by validating rooms.Ensures that only authorized patrons use of government quarters. Completes mass check-in and check-out upon arrival of deployers atother locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures.Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains aprofessional appearance and demeanor at all times. Ensures required information is received from guest or unit representative andentered into guest folio. Saves and/or prints backup reports from property management system to a secure data location. Records andnotifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remainsclean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority.Performs other related duties as assigned.<br>
<br>
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12831730</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>This position requires the incumbent to complete a background investigation with favorable results.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, </b>11/26/2025<br>
<br>
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference<br>
<br>
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.<br>
<br>
<b>Qualifying Experience:</b><br>
Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to communicate effectively in the English language; i.e., read, write, and speak. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI / Tier I investigation. Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements.<br>
<br>
You will be evaluated on the basis of your level of competency in the following areas:<br>
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.<br>
<br>
<b>FOREIGN EDUCATION: </b>Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>Individual must fully meet qualification/eligibility/background requirements for this position.</li>
<li>U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..</li>
<li>Male applicants born after December 31, 1959 must be registered for Selective Service.</li>
<li>Direct deposit is required.</li>
<li>Satisfactorily complete an employment verification (E-Verify) check.</li>
<li>A probationary period may be required.</li>
<li>Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).</li>
<li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.</li>
<li>Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.</li>
<li>Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.</li>
<li>This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.</li>
<li>Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.</li></ul></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p></p><p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your resume and supporting document will be evaluated against the qualifications of the position.<br>
<br>
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br>
<br>
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br>
<br>
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and<b> MUST</b> be submitted with your application by the closing date of this job announcement:<br>
</p><ul><li>Resume</li></ul><br>
<br>
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.<br>
<br>
<b>Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:</b><br>
<br>
<ul><li>Cover Letter</li><li>
DD-214/ Statement of Service</li><li>
Diploma/ GED</li><li>
Disability Letter (VA)</li><li>
License</li><li>
Other (1)</li><li>
Other (2)</li><li>
PCS Orders</li><li>
Professional Certification</li><li>
Proof of Marriage Status</li><li>
Resume</li><li>
Separation Notice (RIF)</li><li>
SF-50/ Notification of Personnel Action</li><li>
Transcript</li></ul><br>
<br>
As described above, your <b>complete</b> application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.<br>
<br>
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the <b>Required Documents</b> section above.<br>
<br>
The complete application package must be submitted by 11:59 PM (EST) on 11/26/2025 to receive consideration.<br>
<br>
To begin, click<b> Apply</b> to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.<br>
<br>
Follow the prompts to <b>select your resume and/or other supporting documents</b> to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.<br>
<br>
After acknowledging you have reviewed your application package, complete the <b>Include Personal Information </b>section as you deem appropriate and click to continue with the application process.<br>
<br>
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.<br>
<br>
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.<br>
<br>
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant<br>
<br>
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Shaw NAF HR Office
</div><div><div><div>Email</div>
<div>20FSS.HRO@us.af.mil
</div></div><div><div>Address</div>
<div><div><i>Al Udeid Sustainment Services Flight</i><br>
<i>20 FSS/FSCN</i><br>
<i>504 Shaw Drive, Suite 2148
</i><br>
<i>Shaw AFB, SC 29152-5028</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>11/13/2025 to 11/26/2025
</div></div><div><div>Salary</div>
<div>$16.83 to - $16.83 per hour
</div></div><div><div>Pay scale &amp; grade</div>
<div>NF 2</div>
</div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Al Udeid Air Base, Qatar
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>No</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Multiple Schedules</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0303 Miscellaneous Clerk And Assistant
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>Yes</div>
</div><div><div>Position sensitivity and risk</div>
<div>Non-sensitive (NS)/Low Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>25-5WFSR992267</div>
</div><div><div>Control number</div>
<div>850044100</div></div></div></div>

Contingency Quarters Guest Services Representative-Al Udeid

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.</p><b><br>
Qualifications</b><ul><li><br>
High School Diploma</li><li>Previous experience in Front Office</li><li>Familiar with local information such as transportation, attractions and airport information</li><li>Good communication skills</li><li>Good level of English both verbal and written</li></ul></div>

Bell Captain

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment, handling all front desk operations efficiently, managing appointments, and ensuring exceptional guest service throughout the spa experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Services
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet guests in a professional, friendly, and welcoming manner.
  </li>
  <li>
   Provide detailed information about spa services, treatments, and facilities.
  </li>
  <li>
   Handle check-in and check-out procedures for spa guests.
  </li>
  <li>
   Assist guests with inquiries, special requests, and product recommendations.
  </li>
  <li>
   Ensure guest satisfaction by addressing feedback promptly and professionally.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reservations &amp; Scheduling
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage spa booking system, scheduling appointments accurately and efficiently.
  </li>
  <li>
   Coordinate with therapists and technicians to ensure smooth daily operations.
  </li>
  <li>
   Confirm appointments and follow up on cancellations or rescheduling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Front Desk Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle phone calls, emails, and walk-in inquiries.
  </li>
  <li>
   Maintain accurate guest records and service history.
  </li>
  <li>
   Process payments, issue receipts, and reconcile daily cash/credit transactions.
  </li>
  <li>
   Maintain cleanliness and presentation of the reception and waiting areas.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales &amp; Promotion
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote spa services, packages, and retail products to maximize revenue.
  </li>
  <li>
   Support marketing campaigns and special promotions.
  </li>
  <li>
   Track and report daily sales and booking statistics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: High school diploma or equivalent; diploma/certificate in hospitality or spa management preferred.
  </li>
  <li>
   Experience: Minimum 1&ndash;2 years in a receptionist or customer service role (experience in a spa, salon, or hospitality environment preferred).
  </li>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Excellent communication and interpersonal skills.
   </li>
   <li>
    Strong organizational and multitasking abilities.
   </li>
   <li>
    Proficient in POS systems and booking software (e.g., Mindbody, Zenoti, or equivalent).
   </li>
   <li>
    Professional appearance and demeanor.
   </li>
   <li>
    Customer-oriented with a focus on providing exceptional service.
   </li>
  </ul>
 </ul>
</div>


Spa Receptionist (Female)

Hilton

<div>
 <em>
  Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
  <br/>
  <br/>
 </em>
 <em>
  It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
  <br/>
  <br/>
 </em>
 <strong>
  What we offer:
  <br/>
  <br/>
 </strong>
 Thriving work environment.
 <br/>
 <br/>
 Team members' special rates for Hilton hotels worldwide.
 <br/>
 <br/>
 Thousand opportunities for career growth and development.
 <br/>
 <br/>
 Comprehensive learning &amp; development programs that fits all fields.
 <br/>
 <br/>
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 <br/>
 <br/>
 <strong>
  Competitive Compensation And Benefits.
  <br/>
  <br/>
 </strong>
 Daily duty meal.
 <br/>
 <br/>
 Life insurance.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Lobby Ambassador
 </strong>
 serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.
  </li>
  <li>
   Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
  </li>
  <li>
   Proactively approach guests to offer assistance or answer inquiries.
  </li>
  <li>
   Create a memorable first impression for all arriving and departing guests.
  </li>
  <li>
   Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.
  </li>
  <li>
   Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.
  </li>
  <li>
   Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.
  </li>
  <li>
   Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.
  </li>
  <li>
   Communicate guest preferences, VIP movements, and special occasions to relevant departments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Exceptional interpersonal and communication skills in English (additional languages are a plus).
  </li>
  <li>
   Confident, engaging, and naturally hospitable personality.
  </li>
  <li>
   Strong knowledge of hotel operations, local attractions, and current promotions.
  </li>
  <li>
   Impeccable grooming and professional appearance.
  </li>
  <li>
   Ability to remain calm and composed under pressure, with excellent problem-solving skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a guest-facing role within a luxury hotel or similar environment.
  </li>
  <li>
   Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Cairo Heliopolis
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Completed high school certificate or equivalent
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in cash handling
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Ramses
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Receptionist

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.</p><b><br>
Qualifications</b><br>
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

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