guest services specialist

Accor

<div><div>Company Description</div> 
&ldquo;Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.&rdquo;<div> 
Job Description</div> 
**Key Responsibilities**<ul><li>
Welcome guests and provide warm, professional assistance with inquiries, requests, and complaints in a timely manner</li><li>
Provide comprehensive information about hotel services, facilities, and local attractions</li><li>
Arrange transportation, restaurant reservations, tours, tickets, and other guest requests with attention to detail</li><li>
Coordinate with housekeeping, front office, and other departments to fulfill guest needs and ensure satisfaction</li><li>
Maintain up-to-date knowledge of the local area, events, and services to deliver personalized, proactive service</li><li>
Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion</li><li>
Maintain confidentiality and professionalism at all times, protecting guest privacy and data</li><li>
Record guest requests and feedback, following up to ensure satisfaction and continuous improvement</li></ul>
**Requirements**<ul><li>
Previous experience in hospitality, front office, or guest services (luxury hotel environment preferred)</li><li>
Strong communication and interpersonal skills with excellent customer service orientation</li><li>
Good knowledge of local area attractions and services</li><li>
Ability to multitask, work under pressure, and manage time effectively</li><li>
Fluent in English; additional languages are an advantage</li><li>
Professional appearance, positive attitude, and cultural awareness</li><li>
Flexibility to work shifts, weekends, and holidays</li><li>
Problem-solving acumen and ability to work collaboratively within a team environment</li></ul><div> 
Qualifications</div><ul><li> 
Minimum 2&ndash;3 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.</li><li>
Les Clefs d'Or certification or demonstrated eligibility is essential.</li><li>
Comprehensive knowledge of the local destination, luxury lifestyle offerings, and the expectations of high-net-worth clientele.</li><li>
Demonstrated expertise in anticipating guest requirements and delivering bespoke, tailored experiences consistently.</li><li>
Fluency in a minimum of two languages required; proficiency in additional languages is essential.</li><li>
Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.</li><li>
Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.</li><li>
Advanced proficiency with concierge management systems, property management software, and digital communication platforms.</li><li>
Unwavering commitment to confidentiality, discretion, and the maintenance of the highest standards of guest privacy and data protection.</li></ul></div>

Tamayyaz - Concierge Agent- Saudi Only

Swissôtel

<div>Company Description 
&ldquo;Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.&rdquo; 
Job Description 
**Key Responsibilities**<ul><li>
Welcome guests and provide warm, professional assistance with inquiries, requests, and complaints in a timely manner</li><li>
Provide comprehensive information about hotel services, facilities, and local attractions</li><li>
Arrange transportation, restaurant reservations, tours, tickets, and other guest requests with attention to detail</li><li>
Coordinate with housekeeping, front office, and other departments to fulfill guest needs and ensure satisfaction</li><li>
Maintain up-to-date knowledge of the local area, events, and services to deliver personalized, proactive service</li><li>
Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion</li><li>
Maintain confidentiality and professionalism at all times, protecting guest privacy and data</li><li>
Record guest requests and feedback, following up to ensure satisfaction and continuous improvement</li></ul>
**Requirements**<ul><li>
Previous experience in hospitality, front office, or guest services (luxury hotel environment preferred)</li><li>
Strong communication and interpersonal skills with excellent customer service orientation</li><li>
Good knowledge of local area attractions and services</li><li>
Ability to multitask, work under pressure, and manage time effectively</li><li>
Fluent in English; additional languages are an advantage</li><li>
Professional appearance, positive attitude, and cultural awareness</li><li>
Flexibility to work shifts, weekends, and holidays</li><li>
Problem-solving acumen and ability to work collaboratively within a team environment</li></ul> 

Qualifications<ul><li> 
Minimum 2&ndash;3 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.</li><li>
Les Clefs d'Or certification or demonstrated eligibility is essential.</li><li>
Comprehensive knowledge of the local destination, luxury lifestyle offerings, and the expectations of high-net-worth clientele.</li><li>
Demonstrated expertise in anticipating guest requirements and delivering bespoke, tailored experiences consistently.</li><li>
Fluency in a minimum of two languages required; proficiency in additional languages is essential.</li><li>
Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.</li><li>
Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.</li><li>
Advanced proficiency with concierge management systems, property management software, and digital communication platforms.</li><li>
Unwavering commitment to confidentiality, discretion, and the maintenance of the highest standards of guest privacy and data protection.</li></ul></div>

Kerten Hospitality

<div><h4 class="jobSectionHeader">SPA THERAPIST</h4>
KAYNUNA BEACH ESCAPE, YANBU
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group&rsquo;s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY<div>
Set along the pristine shores of Yanbu, Kaynuna Beach Escape is a vibrant beachfront lifestyle destination designed for relaxation, entertainment, and community living.</div>
Kaynuna Beach Escape is a bold, high-energy beachfront destination spanning 30,000 sqm, designed to deliver unforgettable seaside experiences. The venue features 150 sun loungers, 15 spacious private cabanas (50 sqm each for 7&ndash;8 guests), a vibrant 200-cover restaurant, a stylish ground-floor shisha lounge, and a lively rooftop bar and terrace connected across two entertainment levels. Enhanced by a private jetty for sea-taxi arrivals, landscaped outdoor spaces, a sports hub and playground, and a year-round calendar of events, Kaynuna offers a dynamic, lifestyle-driven environment where hospitality, entertainment, and coastal energy meet.
Location: Located north of Jeddah on Saudi Arabia&rsquo;s Red Sea coast, Yanbu is known for its majestic beaches and enchanting offshore islands, with Al-Nawras Island considered one of the Kingdom&rsquo;s coastal gems. The destination is served by Prince Abdul Mohsin Bin Abdulaziz International Airport (YNB), located approximately 25 km away, offering regular domestic flights connecting Yanbu with major cities including Riyadh, Jeddah, and Dammam, ensuring convenient access while retaining a tranquil seaside setting.
ABOUT THE ROLE
KEY RESPONSIBILITIES<ul><li>
Greet all spa guests warmly, ensuring a professional and welcoming first impression.</li><li>
Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.</li><li>
Provide information on treatments, wellness services, and facilities, answering guest inquiries.</li><li>
Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.</li><li>
Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.</li><li>
Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.</li><li>
Ensure compliance with health, safety, and hygiene standards.</li><li>
Support spa team members in delivering seamless operations and exceptional service.</li><li>
Build genuine relationships with guests by anticipating needs and personalizing their spa journey.</li><li>
Collaborate with therapists and wellness team members to ensure smooth operations.</li><li>
Use spa booking systems and digital tools to streamline guest services.</li></ul>
EXPERIENCE &amp; SKILLS<ul><li>
Previous experience in hospitality, spa, or guest services (preferred but not mandatory).</li><li>
Strong interpersonal and communication skills.</li><li>
Knowledge of spa/wellness treatments and products is an asset.</li><li>
Customer-focused, detail-oriented, and calm under pressure.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Fluent in English; Arabic is an advantage.</li></ul>
JOINING OUR TEAM MEANS<ul><li>
Competitive Compensation: A rewarding package tailored to your experience.</li><li>
Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>
Shared Purpose: Working with passionate people who live our values every day &mdash; connecting, innovating, curating, and leading the way together.</li></ul>
Apply CRAFT YOUR CAREER. - Kerten Hospitality</div>

SPA THERAPIST

Marriott International

<div>Additional Information 
Job Number26043184 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
A rewarding career within one of the most recognized and prestigious luxury brands in the world.
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
<ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert - Guest Relations

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26043184
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 
 YOUR LEGACY STARTS WITH US
 
 
 
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 
 
 
 FIND PURPOSE IN YOUR PASSION
 
 
 
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 
 
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 
 
 A rewarding career within one of the most recognized and prestigious luxury brands in the world.
 
 
 Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
 
 
 Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
 
 
 Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
 
 
 A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
 
 
 <ul>
 <li>
 Exclusive training and leadership development programs
 </li>
 <li>
 Recognition and rewards for exceptional service
 </li>
 <li>
 Preferential Members Rates at Marriott Hotels Globally
 </li>
 <li>
 Dining &amp; Wellness discounts for your family and you
 </li>
 <li>
 Medical Insurance Coverage
 </li>
 <li>
 An HR team dedicated to your success and wellbeing
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Lucky Strike Entertainment

<div>Overview:

*Remote Position, must have full availability including weekends*
*Must be located on the East Coast*
SUMMARY: The Guest Experience Representative supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand and a direct reflection of our hospitality culture. This role goes beyond answering questions &mdash; it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities.<div>
KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following.</div><ul><li>
Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. Personalize interactions to create memorable experiences.</li></ul><ul><li>
Handle online reservations, group events, adjustments, cancellations, and refunds accurately.</li><li>
Identify opportunities to enhance the guest experience through recommendations and upgrades.</li><li>
Coordinate with on-site operations teams to deliver a seamless and memorable guest experience.</li><li>
Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc.</li><li>
Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a positive experience. Escalate issues when appropriate.</li><li>
Become a product knowledge expert to provide accurate information regarding center details, property features, onsite promotions, and event sales processes across all brands.</li><li>
Respond to billing inquiries and concerns.
</li><li>Meet quality assurance expectations across all channels to deliver a memorable guest experience.</li><li>
Identify recurring trends and provide feedback to leadership.</li></ul><div>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required.</div><div>
EDUCATION AND/OR EXPERIENCE:</div><ul><li>
High school diploma required; associate or bachelor&rsquo;s degree preferred.</li><li>
Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required.</li><li>
Self-motivated with the ability to work independently, maintain a positive attitude, and collaborate effectively in a team environment.</li><li>
Strong listening, written, and verbal communication skills; receptive to coaching and feedback; and motivated to meet or exceed goals while solving problems in a fast-paced environment.</li><li>
Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information.</li><li>
Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems; Zendesk experience is a plus.</li></ul><div></div><div> 
WORK ENVIRONMENT/PHYSICAL DEMANDS: This position is fully remote. Must be available to work weekends and holidays.</div><div></div><div> 
#LI-KK1</div>
Who We Are:
<div>
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world&rsquo;s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.</div><div></div><div> 
The pay range for this position is $21.63-24.04 per hour.</div><div></div><div> 
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: https://luckystrike.hrbenefits.net</div></div>

Guest Experience Representative

Living Spaces

<div><h2 class="jobSectionHeader">Position Summary
</h2>This position&rsquo;s primary responsibility to service in-store guests with a selling strategy that follows the guidelines of our Guest Engagement Model, while emphasizing the Interior Design. Will service any influx of scheduled design appointments made in-house, through our Commercial business channels, or via appointment setting technology by analyzing collected information pertaining to the project&rsquo;s requests/constraints<h2 class="jobSectionHeader">
Position Description
</h2>Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Greet and engage guests and execute sales proficiency using Living Spaces Guest Engagement Model and supporting behaviors</li><li>
Determine guests&rsquo; goals and requirements of their design project</li><li>
Provide relevant design advice, product knowledge, and product recommendations</li><li>
Present customized room designs, including sample fabrics, furniture, tables and accessory recommendations</li><li>
Maintains current knowledge of merchandise lines; product features, benefits and availability</li><li>
Master product knowledge and brand design inspiration</li><li>
Processes customer transactions in the Point of Sale system</li><li>
Completes required training in the expected timeframe, and participates in ongoing learning opportunities</li><li>
Actively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targets</li><li>
Ensure that the stores is &ldquo;Grand Opening&rdquo; ready by completing the daily task list and style guides</li><li>
Ability to work weekends and most holidays</li><li>
Able to work in a fast-paced environment</li></ul><h2 class="jobSectionHeader">
Qualifications
</h2>Education/Experience: Associate degree (A.A. or A.S.) or equivalent from a community college or four-year college in interior design. 1-2 years experience in a customer service, retail, or furniture store environment. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Knowledge of design software programs is a plus.
Certificates and Licenses: Vocational certificate or degree in interior design. Must successfully complete the internal certification program at Living Spaces.<h2 class="jobSectionHeader">
Position Hiring Range</h2>
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Compensation: $19.00 - $24.70
Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Additional available benefits upon meeting eligibility requirements include:<ul><li>
Medical (full-time only)</li><li>
Dental (full-time only)</li><li>
Vision (full-time only)</li><li>
401(k) with Company match (full and part-time)</li><li>
Vacation (full-time only or as otherwise required by applicable law)</li><li>
Paid Sick Leave (full and part-time)</li><li>
Flex or Health Spending Account (for eligible full-time only)</li><li>
Employee Assistance Program (full and part-time)</li><li>
Holiday pay (full-time only)</li><li>
Life insurance (full-time only)</li></ul>
For more details, please visit our website at: Careers (livingspaces.com)
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person&rsquo;s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
Applicant Privacy</div>

Interior Design Retail Sales Specialist

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Tamayyaz - Concierge Agent- Saudi Only

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Guest Experience Expert - Guest Relations

Guest Experience Expert - Guest Relations

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