guest services specialist

Signature Aviation

<div><div><h2 class="jobSectionHeader">JOB DESCRIPTION</h2>

As a Guest Experience Specialist, you are often the first and last impression our guests have &ndash; making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you&rsquo;ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you&rsquo;re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you&rsquo;ll thrive in this role.
</div>
<div><h2 class="jobSectionHeader">RESPONSIBILITIES</h2>

(Other duties may be assigned)
<ul>
<li>Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.</li>
<li>Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.</li>
<li>Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.</li>
<li>Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.</li>
<li>Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.</li>
<li>Maintain a working knowledge of Signature&rsquo;s facilities, services, website, surrounding areas, and other information commonly asked about by guests.</li>
<li>Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation&rsquo;s flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.</li>
<li>Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.</li>
<li>Promote and sell the Company&rsquo;s services and products to aircraft passengers and crew.</li>
<li>Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers.</li>
<li>Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.</li>
<li>Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company&rsquo;s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.</li>
<li>Abide by emergency response procedures during critical events.</li>
<li>Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.</li>
<li>Create accurate records pertaining to time worked and activities and services performed.</li>
<li>Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.</li>
<li>Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.</li>
<li>Assist airlines with passenger service functions in certain locations as needed.</li>
</ul></div><div><h2 class="jobSectionHeader">QUALIFICATIONS</h2>

Minimum Education and/or Experience:
<ul>
<li>High School Diploma or General Education Degree (GED).</li>
<li>At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.</li>
<li>Must possess a valid state driver&rsquo;s license.</li>
<li>Minimum of 18 years of age.</li>
<li>Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</li>
<li>Must be legally authorized to work in the jurisdiction of employment.</li>
<li>Must be able to exercise good judgment and follow directions/directives from supervisor/management.</li>
<li>Ability to drive standard and automatic transmission vehicles is preferred.</li></ul> 


Additional essential knowledge and skills:
<ul>
<li>Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</li>
<li>Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.</li>
<li>Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).</li>
<li>Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.</li>
<li>Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.</li>
<li>Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.</li>
<li>Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</li>
<li>Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature&rsquo;s training programs.</li>
</ul></div><div><h2 class="jobSectionHeader">ABOUT US</h2>
<div>
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work&trade;, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members&rsquo; overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
</div>
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

 Our Benefits:

<ul><li>Medical/prescription drug, dental, and vision Insurance</li>
<li>Health Savings Account</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>401(k)</li>
<li>Critical Illness, Hospital Indemnity and Accident Insurance</li>
<li>Identity Theft and Legal Services</li>
<li>Paid time off</li>
<li>Paid Maternity Leave</li>
<li>Tuition reimbursement</li>
<li>Training and Development</li>
<li>Employee Assistance Program (EAP) &amp; Perks</li></ul> 
<div>
 
</div><div>Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.</div></div></div>

Guest Experience Specialist - BCT

Guest Experience Specialist - MAF

Rotana Hotels

Overview We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.In the role of Concierge, you will be the trusted guide and personal host for our guests, delivering warm, attentive, and intuitive service that transforms every moment into "Treasured Time". With your deep knowledge of the destination, passion for hospitality, and commitment to excellence, you will create meaningful connections by anticipating guest needs, personalizing experiences, and crafting unforgettable memories. Your role is central in ensuring each guest enjoys a seamless and enriching stay from arrival to departure.Your role will include key responsibilities such as: Responsibilities <ul><li>Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure</li><li>Maintain effective communication with all related departments to ensure smooth service delivery</li><li>Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times</li><li>Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries</li><li>Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout</li><li>Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way</li><li>Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times</li></ul>

Concierge - Saudi Talent

Marriott International

<div>Additional Information 
Job Number25170733 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Concierge

<div>Additional Information 
Job Number25170494 
Job CategoryRooms &amp; Guest Services Operations 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hostess

<div>Additional Information 
Job Number25170709 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Misj&#261; W Hotels jest rozpalanie ciekawo&#347;ci i poszerzanie horyzont&oacute;w. U nas mo&#380;na do&#347;wiadczy&#263; &#380;ycia. Jeste&#347;my tu, by otwiera&#263; drzwi i umys&#322;y. Stale inspiruj&#261; nas nowe twarze i nowe do&#347;wiadczenia. U podstaw naszej dzia&#322;alno&#347;ci le&#380;y przekonanie, &#380;e jeste&#347;my gotowi na wszystko. Dzi&#281;ki temu mamy opini&#281; firmy, kt&oacute;ra na nowo odkrywa normy luksusu na ca&#322;ym &#347;wiecie. &bdquo;Whatever/Whenever&rdquo; (Wszystko i wsz&#281;dzie) to nasza kultura i filozofia obs&#322;ugi, kt&oacute;ra rozbudza pasje naszych go&#347;ci. Je&#347;li jeste&#347; osob&#261; oryginaln&#261;, innowacyjn&#261; i zawsze wypatrujesz przysz&#322;ych mo&#380;liwo&#347;ci, zapraszamy do W Hotels. Staj&#261;c si&#281; cz&#281;&#347;ci&#261; zespo&#322;u W Hotels, do&#322;&#261;czasz do portfolio marek Marriott International. B&#261;d&#378; tam, gdzie mo&#380;esz pracowa&#263; najlepiej, jak potrafisz, rozpocznij realizacj&#281; zamierze&#324;, poczuj przynale&#380;no&#347;&#263; do niesamowitej globalnej spo&#322;eczno&#347;ci i sta&#324; si&#281; najlepsz&#261; wersj&#261; siebie.</div></div>

Bell Attendant

<div>Additional Information 
Job Number25170726 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Bell Captain

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