guest services specialist

Young Life

<div>If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub . Applying externally may delay your application and require you to resubmit internally.
Because of Young Life&rsquo;s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation ,
 
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.
All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.
Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.
<h2 class="jobSectionHeader">Essential Duties:
</h2><h2 class="jobSectionHeader">Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
</h2><ul><li>Participate in opportunities for growing deeper in your relationship with Jesus
</li><li>With direction from supervisor, develop an annual personal spiritual growth plan.
</li><li>Facilitate devotionals with summer interns
</li></ul><h2 class="jobSectionHeader">Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
</h2><ul><li>Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
</li><li>Develop relationships with summer assigned staff and leadership of school season groups.
</li><li>Foster healthy, cooperative relationships with other departments at camp.
</li></ul><h2 class="jobSectionHeader">Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
</h2><ul><li>Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
</li><li>Serve as host routinely during the summer camping season.
</li><li>Host school season groups with proactive communication, troubleshooting, program and ride support.
</li><li>Communicate guest needs to the rest of the guest services team and other departments.
</li></ul><h2 class="jobSectionHeader">Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.
</h2><ul><li>Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
</li><li>Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
</li><li>Execute special projects as directed by the Guest Services Coordinator.
</li><li>Support a culture of safety for all guests, staff, volunteers and visitors at camp.
</li><li>Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.
</li></ul><h2 class="jobSectionHeader">Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
</h2><ul><li>Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
</li><li>Train and supervise summer interns
</li><li>Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.
</li></ul><h2 class="jobSectionHeader">Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.
</h2><ul><li>Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
</li><li>Pursue continual improvement in areas above of responsibility.
</li></ul><h2 class="jobSectionHeader">Training Expectations:
</h2><ul><li>Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls
</li></ul><h2 class="jobSectionHeader">Camp or Job Specific Working Conditions:
</h2><ul><li>If applicable, see attached document
</li></ul><h2 class="jobSectionHeader">Education:
</h2><ul><li>BA/BS degree or equivalent life experience
</li></ul><h2 class="jobSectionHeader">Qualifications and Experience Required For The Job:
</h2><ul><li>Demonstrate understanding of Young Life ministry, strategy and mission
</li><li>Spiritual maturity
</li><li>Self-starter who takes initiative
</li><li>Ability to organize and prioritize tasks and manage time
</li><li>Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff
</li><li>Physical ability to perform duties of Challenge Course Operator
</li></ul>Job Specific Working Conditions:
Clearwater Cove is located on Table Rock Lake in Southwest Missouri.
Notes:
Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.</div>

Clearwater Cove Guest Services Specialist I

Larch House

Guest Services &amp; Reservations SpecialistLarch House | Whitefish, MontanaLarch House is a design forward boutique property in Whitefish, Montana, blending hospitality, architecture, and a more independent, modern guest experience. We are building a team that is thoughtful, detail oriented, and comfortable operating in a dynamic environment as we continue to refine our systems and service model.We are seeking a Guest Services &amp; Reservations Specialist who can confidently manage guest communication, reservations, and daily operations while delivering a high level of service.Position OverviewThis role is a hybrid of front desk, reservations, and guest support. You will be responsible for managing guest communication before, during, and after their stay, supporting daily operations, and ensuring a seamless experience across all touchpoints.This position requires strong organization, clear communication, and the ability to work both independently and as part of a team.Key Responsibilities<ul><li>Manage reservations, guest inquiries, and booking modifications</li><li>Communicate with guests via phone, email, and messaging platforms</li><li>Support check-ins and check-outs in a primarily self guided environment</li><li>Monitor and update systems including HelloShift and Mews property management software</li><li>Coordinate with housekeeping and maintenance to ensure room readiness</li><li>Assist with daily operational tasks, including tracking arrivals, departures, and special requests</li><li>Maintain clear and consistent communication across all departments</li><li>Support guests with questions, issues, and requests in a timely and professional manner</li><li>Uphold the standards and presentation of the property at all times</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication skills and professional presence</li><li>Highly organized and detail-oriented</li><li>Comfortable working in a fast-paced, evolving environment</li><li>Ability to problem-solve independently and make sound decisions</li><li>Tech-savvy and able to learn new systems quickly</li><li>Positive, team-oriented mindset</li><li>Previous hospitality, hotel, or customer service experience preferred</li></ul>What Sets This Role ApartThis is not a traditional front desk role. Larch House operates with a more modern, systems-driven approach to hospitality. We are building processes in real time, and this role offers the opportunity to be part of that growth while developing a strong operational foundation.Schedule &amp; Compensation<ul><li>Full-time and part-time opportunities available</li><li>Flexible scheduling, including evenings and weekends</li><li>Competitive hourly wage based on experience</li></ul>Why Join Larch House<ul><li>Work in a design-forward, growing boutique property</li><li>Be part of a team shaping the guest experience from the ground up</li><li>Opportunity for growth as systems and operations expand</li><li>Collaborative and team-focused environment</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Guest Services & Reservations Team Specialist

Marriott International

<div>Additional Information 
Job Number26035143 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn by Marriott Las Vegas Convention Center, 3225 Paradise Rd, Las Vegas, Nevada, United States, 89109 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $20.00-$20.00 per hour
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a &ldquo;guest first&rdquo; mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Specialist

A Vacation Different

About Us:Co-founded in 2020, A Vacation Different is a vacation rental management company with a strong focus on top-notch customer service, excellent guest experiences, and detailed care for the homes we manage. Our customers learn first hand what A Vacation Different is all about: experiences. From insider information on restaurants, best options for the kiddos, and the region&rsquo;s best outdoor adventures, A Vacation Different has done the legwork for you, allowing your group to focus on creating long-lasting memories while soaking up the Santa Fe culture. We are looking for someone who wants to be a part of an expanding company, where you can grow with us.Hours:<ul><li>Saturday &amp; Sunday 9-5 MDT</li></ul>Requirements:<ul><li>Luxury customer service experience</li><li>Love for travel and Santa Fe culture</li><li>Friendly, punctual, professional, organized and able to problem solve</li><li>Excellent interpersonal written and verbal communication</li><li>Creative, positive, consistent and thorough</li><li>Proficient in Microsoft Office and Google (Word, Publisher, Excel, PowerPoint, Gmail, Google Drive)</li><li>Proficient in Social Media platforms (Facebook, Instagram, Twitter, YouTube, Pinterest)</li><li>Experience in marketing (Mailchimp, Wordpress) and rental (AirBnB, VRBO) programs OR tech savvy &amp; quick to learn new software</li></ul>Job Description: We are looking for a personable, organized and hard-working individual with great attention to detail &amp; time management skills to serve as Guest Experience Specialist for our vacation rental properties, owners, and guests. This person must work well in a team setting, but also be independent in staying on task without needing to be micromanaged.Guest services duties include assisting in management of vacation rental properties: guest check-ins/outs, answering guest questions and handling the local requests, addressing guest needs during stay, facilitation of repairs and maintenance, and other guest needs as well as responding to the guest reviews on various platforms, and initiating action based on guest feedback. This will require phone communication with guests, general email/phone support, and communication through hosting platforms like AirBnb &amp; VRBO. This position requires the ability to keep confidentiality, a professional appearance, and a helpful attitude.General office administration duties include answering phones, taking and relaying messages, scheduling appointments, responding to email, posting on social media platforms, and other miscellaneous office requests.We&rsquo;re looking for someone who is excited to be a part of an emerging company with opportunity for growth as our company expands.Job Responsibilities:Guest Communication<ul><li>Observe, study and understand the needs of guests</li><li>Confirm bookings and correspond with guests via email, phone, chat</li><li>Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, Zillow and others</li><li>Work within a Property Management System (HostAway), to enter new bookings and modify existing bookings</li><li>Services existing bookings include making changes to reservations, accepting and recording payments, confirming reservations are paid in full as per policy</li><li>Send check-in /check-out instructions, touch base prior to arrival/departure</li><li>Respond to guest inquiries</li><li>Answer phones</li><li>Research events/activities and communicate to guests</li><li>Communicate guest feedback to create work orders for maintenance</li></ul>Maintenance<ul><li>Set and confirm vendor appointments</li><li>Coordination and follow-up with vendors for repair appointments</li><li>Submit receipts to accountant and upload to accounting software (Hubdoc or Quickbooks)</li><li>Processes work orders for the maintenance, ensure they are completed timely and accurately, and contacts the guest to determine if they are satisfied with the work completed.</li></ul>Marketing<ul><li>Assist with social media posting and content creation</li><li>Create simple marketing graphics using Canva</li><li>Capture photos or short videos of properties, guest experiences, or local highlights</li><li>Update Airbnb, VRBO, and other listing descriptions to keep them fresh and accurate</li><li>Help maintain property information and digital assets</li><li>Assist with email marketing, flyers, and promotional materials</li></ul>Other Duties: Performs other duties as required.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.Work Remotely<ul><li>Preferred someone who has lived or traveled to Santa Fe</li></ul>Job Type: Full-timePay: $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>On call</li><li>Weekend availability</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Customer service: 4 years (Required)</li><li>Hotel or Travel Industry: 2 years (Required)</li></ul>Work Location: Remote

Weekend Guest Experience Specialist & Marketing

Signature Aviation

<div>As a Guest Experience Specialist , you are often the first and last impression our guests have &ndash; making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you&rsquo;ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you&rsquo;re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you&rsquo;ll thrive in this role.</div>

Guest Experience Specialist - FXE

MGM Resorts International

<div>Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Ultra-Luxury Concierge, you deliver exceptional, personalized service to VIP hotel, casino, and convention guests by anticipating their needs and creating memorable, high-end experiences. You manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations. Acting as a liaison between departments, you resolve issues promptly, coordinate special arrangements, and ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:<ul><li>
Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes</li><li>
After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities</li><li>
Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services</li><li>
Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date</li><li>
Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests</li><li>
Be able to describe, solicit and enroll guests in the M‐Life loyalty program</li><li>
Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions</li><li>
Successfully pass quality assurance audits to include but not limited to guest service shops, monthly concierge knowledge checks, and companywide secret shops</li><li>
Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction</li><li>
Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre‐arrival requests</li><li>
Assist in planning and creating itineraries for all incoming Hotel guests</li><li>
Greet guests upon arrival at the curb and escort them into the lounge for their registration needs</li><li>
Perform follow up calls for all Hotel guests that have arrived</li><li>
Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email</li><li>
Be able to identify, record and update guest personal profiles</li><li>
Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions</li></ul>
THE IDEAL CANDIDATE:<ul><li>
High School Diploma or GED required
</li><li>1+ Years of Prior Relevant Experience required</li><li>
Bilingual preferred</li></ul>
THE PERKS &amp; BENEFITS:<ul><li>
Wellness incentive programs to help you stay healthy physically and mentally</li><li>
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more</li><li>
Free meals in our employee dining room</li><li>
Free parking on and off shift</li><li>
Health &amp; Income Protection benefits (for eligible employees)</li><li>
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community</li></ul>
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=11786
Are you ready to JOIN THE SHOW? Apply today!</div>

Concierge Ultra Luxury - Skylofts - MGM Grand

<div>Additional Information 
Job Number26035166 
Job CategoryRooms &amp; Guest Services Operations 
LocationWestfields Marriott Washington Dulles, 14750 Conference Center Dr, Chantilly, Virginia, United States, 20151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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