guest services supervisor

Springboard Hospitality

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>voco, The Shelby in Myrtle Beach, SC</b> has an immediate opening for an experienced Hotel Front Office Supervisor.</p>
<h5 class="jobSectionHeader"><b>
Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Guest Services Supervisor

Northwest x Southern Hospitality

<div><p>The<b> Hyatt Place Fairbanks, AK</b>, managed by Northwest x Southern Hospitality (NSH) is looking for a courteous, customer service driven, happy, energetic, ambitious,inspired type <b>Guest Services Supervisor </b>to join our growing hospitality team! If you think you are ready for the exciting world of hospitality then Northwest x Southern Hospitality is for you!
</p><p>Summary of position: Supervise Front Desk and at times, Guest Service activities during shift and provide efficient and courteous service to each guest, maximizing room revenues through accordance to standards, policies and position tasks set by the hotel and Northwest x Southern Hospitality. Full job description available upon request.</p><p>
Qualifications: You must meet minimum age requirements to apply and be available to work nights, weekends and holidays. Prior hotel or hospitality experience preferred.</p><p>
We offer a competitive salary and excellent benefits, and industry discounts. Potential for promotional opportunities to other NSH properties including Marriott, IHG , Hyatt and Hilton brands.</p><p>
To learn more about our company please visit our web site at www.nwxsouthern.com</p><p>
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law.</p></div>

Guest Services Supervisor - Hyatt Place Hotel

Hotel Equities

<p></p><div><p><b>voco, The Shelby in Myrtle Beach, SC</b> has an immediate opening for an experienced Hotel Front Office Supervisor.</p><p></p><p><b><br>
Job Purpose:</b></p><p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p><ul><li>
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>
Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>
Promptly respond to and resolve guest complaints</li><li>
Answer telephone promptly and properly being polite, courteous, and friendly</li><li>
Be friendly, thorough, accurate and efficient in taking reservations</li><li>
Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>
Be friendly, thorough, accurate and efficient in performing Check-outs</li><li>
Assist guests with luggage upon their arrival to and departure from the hotel</li><li>
Use the guests&rsquo; names</li><li>
Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>
Handle messages, wake-up calls, mail, and faxes properly</li><li>
Assist guests&rsquo; with laundry/dry cleaning needs</li><li>
Know of incoming VIPs</li><li>
Follow all applicable Company Standard Operating Procedures.</li><li>
Perform other assignments as directed by the General Manger.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, log books and bulletins</li><li>
Be available to help other departments in emergency situations</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li><li>
limited to those contained in the associate handbook.</li><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>
Have full understanding of franchise honors program</li><li>
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>
Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>
Identifies and records special billing instructions and notifies accounting</li><li>
Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>
Adheres to hotel policies regarding the use of cash banks</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>
Report potential sales contacts to the sales department.</li><li>
Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li></ul><p></p><p><b><br>
Qualifications and Requirements:</b></p><p>
High School diploma /Secondary qualification or equivalent.</p><p></p><p><b><br>
This job requires the ability to perform the following:</b></p><ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Must possess basic computer skills.</li><li>
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li><li>
Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 15 lbs occasionally.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to spend extended lengths of time viewing a computer screen.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment</li></ul><p></p><p><b><br>
Other:</b></p><ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p></p><p><br>
Salary-$18.00 per hour</p><p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p><p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p><p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p><p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p><p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div><p></p>

Guest Services Supervisor-The Shelby-Myrtle Beach, SC

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise Front Desk operations during your assigned shift to a consistently high standard
  </li>
  <li>
   Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  </li>
  <li>
   Advise your shift team of any special events or VIP Guests in the hotel that day
  </li>
  <li>
   Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  </li>
  <li>
   Maximize sales revenues through up-selling and marketing program
  </li>
  <li>
   Manage Guest requests, inquiries, and complaints promptly and completely
  </li>
  <li>
   Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Front Office experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Strong commercial/business awareness and demonstration of sales capabilities
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize and meet deadlines
  </li>
  <li>
   Excellent supervisory, inter-personal, and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Desk Supervisor

<div><p>Telephones Supervisor</p><p>
A Telephones Supervisor, supervise and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Telephones Supervisor, you will supervise and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Accept and deliver all messages correctly and promptly for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a customer-focused industry</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Telephones Supervisor

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
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<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
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<div><div><b>Position Type:</b></div> <div>Staff</div>
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<div><div><b>Location:</b></div> <div>Villanova, PA</div>
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<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
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<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
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<div><div><b>Avg Hours Week</b></div>
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<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
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<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
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The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
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Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
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<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
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</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
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<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
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Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
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<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
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<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
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<div><div><b>Closing Date (11:59pm ET):</b></div>
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<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
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<div><div><b>Salary Grade:</b></div> <div>11</div>
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<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
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</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

ALKO Hotels

<p><b>Job Summary</b><br/>We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure seamless guest services at our hotel. This pivotal role involves overseeing daily front desk operations, managing guest relations, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for creating memorable guest experiences.</p><p><b>Duties</b></p><ul><li>Ensure that the hotel meets/exceeds ALKO Hotels and brand standards for guest satisfaction.</li><li>Ensure outstanding customer care at all times.</li><li>Motivate, coach, and train all front office team members. Set goals and hold team members accountable, and provide feedback, rewards, and recognition.</li><li>Work with the sales and revenue</li><li>Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, and nurture a positive, professional work environment.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in hotel management or front desk operations within a hospitality environment</li><li>Strong knowledge of hospitality management principles and guest services best practices</li><li>Excellent communication skills with phone etiquette expertise and proficiency in multi-line phone systems</li><li>Ability to lead, motivate, and train team members in a fast-paced setting</li><li>Previous experience with night audit procedures is a plus</li><li>Passion for hospitality, exceptional customer service skills, and a positive attitude</li></ul><p>Pay: From $18.55 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Office Supervisor

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