guest services supervisor

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Wings Butler Supervisor to join our Butler Services Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.

As a Wings Butler Supervisor, you will be responsible for the following duties:
<ul>
<li>Understand and implement all company policies, procedures, standards, specifications, and training programs</li>
<li>Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards</li>
<li>Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome</li>
<li>Achieve company objectives in sales, service quality, and facility presentation</li>
<li>Continuously develop team members through coaching, training, and professional development opportunities</li>
<li>Prepare and maintain all required documentation, reports, and forms accurately and on time</li>
<li>Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs</li>
<li>Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines</li>
<li>Compile and submit the monthly regional training report</li>
<li>Ensure smooth daily operations while maintaining the highest standards of guest service</li>
<li>Support cost-effective operations and assist in the efficient organization of departmental activities</li>
<li>Maximize departmental profitability through effective cost control and resource management</li>
<li>Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager &ndash; Butler Services</li>
<li>Maintain an organized and efficient departmental structure and workflow</li>
<li>Perform additional duties as assigned by the Assistant Manager &ndash; Butler Services</li>
<li>Uphold the company&rsquo;s image through proper grooming, uniform standards, and adherence to personal hygiene policies</li>
<li>Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs</li>
<li>Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests</li>
</ul>
As Wings Butler Supervisor, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Strong interpersonal, leadership, and communication skills with a proven ability to deliver personalized guest services</li>
<li>Proficient in Hotel Property Management Systems (PMS), Microsoft Office applications, and guest history databases</li>
<li>Fluent in English; proficiency in additional languages will be considered an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Wings Butler Supervisor

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Salary: 4000 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Supervisor to join our vibrant team at Vivid Jeddah Hotel, member of Radisson Individuals. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Supervisor, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.<ul><li>
Our Guest Relations Supervisor love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out, or serving cocktails in the bar. It&rsquo;s the variety of everything in-between and being an all-rounder</li><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department</li><li>
Builds and maintains effective working relationships with all key stakeholders.</li><li>
Delivers an effective planned guest engagement programmed.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</li></ul> 

Qualifications 
<ul><li>
Saudi Nationality</li><li>
Experience in a similar position</li><li>
Hospitality degree is a plus</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Guest Relations Supervisor - Saudis Only

The Dubai EDITION

<div>
 
 
 Guest Relations Supervisor
 
 
 
 
 Job Family: Guest Services/Front Desk
 
 
 
 
 
 
 
 POSITION SUMMARY
 
 
 
 Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact the appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 
 
 
 CRITICAL TASKS
 
 
 
 
 Safety and Security
 
 
 
  Report work-related accidents or other injuries immediately upon occurrence to the manager/supervisor.
 
 
  Complete appropriate safety training and certifications to perform work tasks.
 
 
 
 Policies and Procedures
 
 
 
  Protect the privacy and security of guests and coworkers.
 
 
  Maintain confidentiality of proprietary materials and information.
 
 
  Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Communication
 
 
 
  Provide assistance to coworkers, ensuring they understand their tasks.
 
 
 
 Assists Management
 
 
 
  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
 
 
 
 Working with Others
 
 
 
  Support all co-workers and treat them with dignity and respect.
 
 
  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 
 
 
 Physical Tasks
 
 
 
  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
 
 
 
 Greet/Escort Guests
 
 
 
  Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
 
 
  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
 
 
 
 Guest Services
 
 
 
  Make pre-arrival, mid-stay, and post-stay calls to guests to ensure needs are met.
 
 
  Compile and distribute a list of anticipated services and amenities to relevant departments.
 
 
  Contact the appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping,
 
 
  Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
 
 
  Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
 
 
  Follow up with guests to ensure their requests or problems have been met to their satisfaction.
 
 
 
 
 
 
 CRITICAL COMPETENCIES
 
 
 
 
 
 
 Analytical Skills: Computer Skills
 
 
 Interpersonal Skills: Customer Service Orientation
 
 
 Communications:  Writing,  English Language Proficiency
 
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 
 
 Education: High school diploma/G.E.D. equivalent
 
 
 Related Work Experience: At least 1 year of related work experience
 
 
 Supervisory Experience: At least 1 year of supervisory experience
 
</div>

Guest Relations Supervisor

Anantara Hotels

Job Location
 
 <div>
 Dubai, United Arab Emirates 
 </div>
 
 <div>
 <div>
 Experience
 </div>
 <div>
 5 to 10 years 
 </div>
 </div>
 <div>
 <div>
 Qualification Level
 </div>
 <div>
 Graduate 
 </div>
 </div>
 <div>
 <div>
 Job Function
 </div>
 <div>
 Hospitality / Medicare / Account Management 
 </div>
 </div>
 <div>
 <div>
 Skillset
 </div>
 <div>
 Experience with Front Office Systems 
 </div>
 </div>
 <div>
 <div>
 Preferred Jobseekers
 </div>
 <div>
 Jobseekers from any country 
 <div>
</div>
 <div>
Guest Relations Supervisor Job Location : Dubai, United Arab Emirates Key Duties and Responsibilities : To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments. Qualifications : College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English, both written and spoken
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Marriott International

<div>Additional InformationJob: Guest Services Supervisory level 
Job Number25171808 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Guest Relations Duty Manager
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Duty Manager - Female Preferred

Search 10000+ Guest services supervisor jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 guest services supervisor jobs NEAR_ME

Front Desk Supervisor

Wings Butler Supervisor

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Guest Relations Supervisor - Saudis Only

Guest Relations Supervisor

Guest Relations Supervisor

Guest Relations Duty Manager - Female Preferred