guest services supervisor

Candlewood Suites® Hotels

<div>
 Our hotel is thriving, and we are looking for a Guest Services Supervisor who is both passionate and detail-oriented to be our next addition to our team. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff and managing guest issues or complaints. Our ideal candidate has a track record of demonstrated leadership and team management experience, preferably in the hospitality industry. However, we are willing to train the right candidate. If you're ready to take the next step in your career, apply now!
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 $21 - $22 hourly
</div>


Guest Services Supervisor

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise Front Desk operations during your assigned shift to a consistently high standard
  </li>
  <li>
   Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  </li>
  <li>
   Advise your shift team of any special events or VIP Guests in the hotel that day
  </li>
  <li>
   Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  </li>
  <li>
   Maximize sales revenues through up-selling and marketing program
  </li>
  <li>
   Manage Guest requests, inquiries, and complaints promptly and completely
  </li>
  <li>
   Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Front Office experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Strong commercial/business awareness and demonstration of sales capabilities
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize and meet deadlines
  </li>
  <li>
   Excellent supervisory, inter-personal, and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Desk Supervisor

Pacific Hospitality Group

<b>Job Title:</b> Front Office Supervisor Reporting to: Director of Front Office
<br><b>Department/Group:</b> Front Office EC/Dept. Head: Carl Meyer
<br><br>
<b>Location: (Remote option: Y/N) N Job Code/ Req#:</b><br>
<b>Level/Salary Range:</b> $24 -$27 Position Type: Full time
<br><b>HR Contact:</b> Desired Hire Start: 6.1.26
<br><b># of direct reports:</b> Yrs. of experience 2 to 3
<br><br>
<b>External Posting URL:</b> External Posting URL
<br><b>Internal Posting URL:</b> Internal Posting URL
<br><br>
<b>Company Description:</b><br>
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
<br><br>
<b>Our Guiding Principles:</b><br>
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
<br><br>
Job Description
<br>Position Summary
<br>The Front Office Supervisor supports the Director of Front Office in leading daily front office operations for the Meritage Resort and Spa. This role drives a seamless execution of guest arrival and departure experiences while maintaining Forbes-level hospitality standards.
<br><br>
The Front Office Supervisor provides hands-on leadership for Front Office Agents, PBX, and Bell/Valet teams, ensuring exceptional service delivery, operational efficiency, and elevated guest engagement throughout the resort experience. This position plays a key role in driving upsell and revenue opportunities, resolving guest escalations, maintaining departmental standards, and fostering a collaborative and service-focused culture.
<br><br>
The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, leads by example, and is passionate about creating memorable guest experiences.
<br>What You Will Accomplish
<br>Key Responsibilities
<br><ul>
<li>Supervise and support Front Desk Agents, Bell, and Valet team members to ensure seamless daily operations, service excellence, and adherence to company standards.</li>
<li>Lead by example through a strong lobby presence, coaching and mentoring team members while fostering a culture of professionalism, accountability, and exceptional guest service.</li>
<li>Deliver elevated and personalized guest experiences by anticipating guest needs, handling service recovery and escalations, and ensuring VIP arrivals, special requests, and loyalty recognition standards are executed flawlessly.</li>
<li>Drive operational excellence through effective management of arrivals, departures, room inventory, billing accuracy, cashiering procedures, and audit compliance.</li>
<li>Identify opportunities to maximize room upsells, resort experiences, and revenue generation while maintaining a guest-focused approach.</li>
<li>Partner closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office leaders to ensure seamless communication and resort operations.</li>
<li>Support onboarding, training, scheduling, and performance development initiatives to enhance team engagement and operational consistency.</li>
<li>Maintain compliance with company policies, safety procedures, cash handling standards, PCI requirements, and OSHA guidelines while promoting a safe and professional work environment.</li>
</ul>
What You Will Bring
<br>Qualifications
<br><ul>
<li>Minimum 2–3 years of front office or guest services experience in a luxury hotel or resort environment.</li>
<li>Previous supervisory or leadership experience preferred.</li>
<li>Strong passion for luxury hospitality and creating elevated guest experiences.</li>
<li>Proven ability to lead teams in a fast-paced, high-volume environment while maintaining professionalism and composure.</li>
<li>Excellent communication, conflict resolution, and interpersonal skills.</li>
<li>Ability to handle guest escalations and service recovery situations with confidence and diplomacy.</li>
<li>Strong organizational skills with attention to detail and operational accuracy.</li>
<li>Experience with hotel PMS systems, POS systems, and Microsoft Office applications.</li>
<li>Understanding of front office operations including reservations, cashiering, room inventory management, and guest relations.</li>
<li>Ability to work flexible schedules including evenings, weekends, holidays, and peak occupancy periods.</li>
</ul>
Great If You Have
<br><ul>
<li>Bachelor’s degree in Hospitality Management or related field.</li>
<li>Experience in Forbes Four-Star or luxury resort operations.</li>
<li>Knowledge of Napa Valley hospitality, wineries, dining, and local attractions.</li>
<li>Bilingual communication skills.</li>
<li>Experience driving upsell initiatives and guest engagement programs.</li>
</ul>
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
<br><br>
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
<br><br>
<b>Reviewed By: Name Date:</b><b>People Team Approved By: Name Date:</b><b>EC Approved By: Name Date:</b><b>Last Updated By: Name Date/Time:</b><br>


Front Office - Front Office Supervisor

The Meritage Resort and Spa

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
<br>
</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
<br>
Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
</div><br>
</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

Accor

<div><b>Company Description</b><p><br>
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options.</p><p></p><b><br>
Job Description</b><p></p><p><br>
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Team Leadership:</b> Supervise and train the guest relations team to provide outstanding service to all guests.</li><li><b>
Guest Interaction:</b> Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li><b>
Feedback Management:</b> Collect and analyze guest feedback to improve services and address concerns proactively.</li><li><b>
Coordination:</b> Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li><b>
VIP Services:</b> Manage special arrangements for VIP guests, including personalized services and amenities.</li><li><b>
Reporting:</b> Maintain records of guest interactions and prepare reports for management.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul><br>
<b>
Additional Information</b><br>
<p></p><ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

<div>
 A Telephones Supervisor, supervise and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Telephones Supervisor, you will supervise and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Accept and deliver all messages correctly and promptly for both Guests and management
  </li>
  <li>
   Ensure all wake up calls take place at the correct time
  </li>
  <li>
   Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  </li>
  <li>
   Handle emergency calls immediately and relay comprehensive and accurate information, as required
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Attend appropriate training courses, when required
  </li>
  <li>
   Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Positive attitude and good communication skills, especially on the telephone
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Telephones Supervisor

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Guest Services Supervisor

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Front Office - Front Office Supervisor

Operations Supervisor - The Inn at Villanova

Guest Relation Supervisor

Telephones Supervisor