guest services supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Hilton

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise the efficient operations of reception including check in/out procedures
 </li>
 <li>
 Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
 </li>
 <li>
 Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Desire to progress within the Hospitality industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous supervisory experience
 </li>
 <li>
 Previous experience in the hotel industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Abu Dhabi Yas Island
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor - Hilton Abu Dhabi Yas Island

Wyndham Hotels & Resorts

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
KEY RESPONSIBILITIES<ul><li>
Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.</li><li>
Ensure that front desk staff adhere to hotel policies, procedures, and service standards.</li><li>
Monitor the daily performance of the front desk to ensure efficient and courteous guest service.</li><li>
Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.</li><li>
Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.</li><li>
Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.</li><li>
Assist in training, coaching, and mentoring front desk staff to maintain high service standards.</li><li>
Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.</li><li>
Provide continuous feedback to staff and assist with performance evaluations.</li><li>
Assist with managing room inventory and ensuring accurate room status updates in the property management system.</li><li>
Help prepare shift reports, financial summaries, and other documentation as needed.</li><li>
Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.</li><li>
Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.</li><li>
Communicate important guest information to relevant departments, including special requests, preferences, and complaints.</li><li>
Attend regular meetings and participate in cross-departmental coordination efforts.</li><li>
Ensure the accurate processing of cash, credit card, and other payment transactions.</li><li>
Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.</li><li>
Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.</li><li>
Ensure compliance with hotel safety, security, and emergency procedures.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Team management skills.</li><li>
Excellent guest service delivery.</li><li>
Excellent communication and interpersonal skills.</li><li>
Problem-solving and conflict-resolution abilities.</li><li>
Good organizational and time-management skills.</li><li>
Accountability.</li><li>
Flexibility.</li><li>
Positive can-do attitude.</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.</li><li>
Proficiency in Opera Cloud</li><li>
Arabic speaker preferred</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Sales Skills</h3>
Upselling Skills<h3 class="jobSectionHeader">
Customer service</h3>
VIP and Loyalty Guest Relations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Front Office Supervisor

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 
 
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 
 Key Duties And Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Clearly understands the concept of guest services center being the one point of contact for guests.
 </li>
 <li>
 Ensures adherence to:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Proper and prompt handling of calls
 </li>
 <li>
 Message handling
 </li>
 <li>
 Compliance with request as per SOP
 </li>
 <li>
 Usage of standard phraseology
 </li>
 <li>
 Taking Invilla dining orders
 </li>
 <li>
 Handling seaplane and domestic bookings
 </li>
 <li>
 Ensures adherence to duty roster and is punctual.
 </li>
 <li>
 Ensures that work areas, PABX are properly maintained and cleaned.
 </li>
 <li>
 Is updated of VIP/RSVP etc. and repeat guest list.
 </li>
 <li>
 Performs duties of guest services when necessary.
 </li>
 <li>
 Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
 </li>
 <li>
 Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
 </li>
 <li>
 Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
 </li>
 <li>
 Ensures immediate transmission of invoices to the cashiers / front desk.
 </li>
 <li>
 Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
 </li>
 <li>
 Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
 </li>
 <li>
 Ensures that all guest requests are channelled correctly and followed upon effectively.
 </li>
 <li>
 Conducts courtesy calls for all in-house guests.
 </li>
 <li>
 Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
 </li>
 <li>
 Completes all other shift duties as outlined on shift checklist.
 </li>
 <li>
 Assists in all the other areas of Front office as and when necessary.
 </li>
 <li>
 Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
 </li>
 <li>
 Handle Food and Beverage order efficiently and ensure to upsell.
 </li>
 <li>
 Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
 </li>
 <li>
 Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
 </li>
 <li>
 Develops and maintains a close and harmonious working relationship with all hotel departments.
 </li>
 <li>
 Participates in training programs for the Front Office Department as scheduled.
 </li>
 <li>
 Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
 </li>
 <li>
 Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
 </li>
 <li>
 Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
 </li>
 <li>
 Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field.
 </li>
 <li>
 Previous experience as an Guest Service Centre Supervisor in Front Office.
 </li>
 <li>
 Excellent oral communication skills.
 </li>
 <li>
 Experience with Front Office systems.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 </ul>
 </ul>
</div>

Villa Host

ALDAR

<div>
 
 We are looking for an experienced and customer-focused
 
 Customer Service Supervisor
 
 to oversee the day-to-day operations of the Customer Service team at
 
 Al Hamra Mall
 
 . This role is key to delivering exceptional guest experiences, supervising team performance, handling escalated concerns, and ensuring smooth operations across guest services and Aldar Gift Card activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Team Supervisory
 
 
 <ul>
 <li>
 Lead daily team briefings to align on priorities, updates, and service expectations.
 </li>
 <li>
 Provide on-the-job training, coaching, and clear instructions to customer service staff.
 </li>
 <li>
 Monitor team performance, identify training needs, and arrange refresher sessions (quarterly or ad hoc).
 </li>
 <li>
 Motivate the team to maintain a professional, service-oriented mindset.
 </li>
 <li>
 Ensure fair task delegation, conduct feedback sessions, and support.
 </li>
 </ul>
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Support and uphold service standards across guest services, concierge, valet, parking, cleanliness, and security.
 </li>
 <li>
 Implement mystery shopper programs, customer journey mapping, and feedback mechanisms to drive service improvement.
 </li>
 <li>
 Monitor real-time operations and act promptly to resolve service gaps or guest concerns.
 </li>
 </ul>
 
 
 Daily Operations
 
 
 <ul>
 <li>
 Review and prioritize customer inquiries, complaints, and internal communications.
 </li>
 <li>
 Ensure timely follow-up and resolution of customer complaints across all channels.
 </li>
 <li>
 Conduct daily reconciliation of Aldar Gift Card sales and coordinate with Finance and relevant teams.
 </li>
 <li>
 Visit customer service desks regularly to address operational and staffing needs.
 </li>
 <li>
 Maintain clear communication with internal stakeholders and escalate unresolved matters when required.
 </li>
 </ul>
 
 
 Reporting &amp; Administration
 
 
 <ul>
 <li>
 Prepare and submit daily, weekly, and monthly reports on customer inquiries, complaints, and gift card sales.
 </li>
 <li>
 Maintain accurate and up-to-date store lists (trading, closed, or under renovation).
 </li>
 <li>
 Escalate key feedback, trends, and operational risks to line management.
 </li>
 <li>
 Ensure accurate documentation and timely submission of all reports.
 </li>
 </ul>
 
 
 Gift Card &amp; Financial Responsibilities
 
 
 <ul>
 <li>
 Oversee Aldar Gift Card operations, including daily sales counts, reconciliation, and reporting.
 </li>
 <li>
 Ensure strict compliance with cash-handling procedures.
 </li>
 <li>
 Coordinate with Finance, Aldar Gift Card, and Darna teams for merchant updates and reporting.
 </li>
 <li>
 Liaise with corporate clients for bulk gift card requests.
 </li>
 </ul>
 
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Work closely with Leasing, Property Management, retailers, and government &amp; tourism entities.
 </li>
 <li>
 Support mall events, activations, and campaigns as required.
 </li>
 <li>
 Build strong working relationships across departments and external stakeholders.
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 <ul>
 <li>
 Customer satisfaction (NPS, CSAT, mystery shopper results).
 </li>
 <li>
 Complaint resolution quality and turnaround time.
 </li>
 <li>
 Compliance with SOPs and Aldar CX standards.
 </li>
 <li>
 Team engagement, training completion, and service recovery performance.
 </li>
 <li>
 Accuracy of gift card reconciliation and reporting.
 </li>
 <li>
 Quality and timeliness of operational reports.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 6 years
 
 of progressive experience in customer experience, hospitality, retail, or destination management.
 </li>
 <li>
 At least
 
 3 years
 
 in a supervisory or managerial role.
 </li>
 <li>
 Experience within shopping malls, retail environments, hospitality, luxury service, or airport/transport CX is preferred.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Hospitality, Marketing, or Customer Experience Design.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Service design and customer journey mapping expertise.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-management skills.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities.
 </li>
 <li>
 Proficiency in CX tools and data-driven reporting.
 </li>
 </ul>
 
 
 Additional Information
 
 
 <ul>
 <li>
 Based at
 
 Al Hamra Mall, Ras Al Khaimah
 
 .
 </li>
 <li>
 Role requires presence during operational hours, weekends, and key seasonal activations as required.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor - Aldar Retail Management

Accor

<div><div>Company Description</div> 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS<div> 
Job Description</div> 
The Butler Supervisor is responsible for leading and overseeing the butler team to ensure the delivery of exceptional, personalised service in line with the standards of the Raffles brand. This role ensures seamless guest experiences, anticipates guest needs, and maintains the brand&rsquo;s commitment to elegance, discretion, and attention to detail.
Key Responsibilities<ul><li>
Supervise, coach, and mentor the Butler team to maintain luxury service standards</li><li>
Prepare duty rosters, manage staffing levels, and oversee shift operations</li><li>
Conduct performance evaluations and ongoing training sessions</li><li>
Ensure impeccable grooming, etiquette, and professionalism at all times</li><li>
Oversee arrivals, in-suite experiences, and special arrangements</li><li>
Ensure all guest preferences are recorded, updated, and acted upon</li><li>
Personally attend to high-profile guests and long-stay residents when required</li><li>
Handle guest feedback and resolve concerns promptly and discreetly.</li><li>
Monitor daily butler operations to ensure efficiency and service consistency</li><li>
Coordinate closely with Front Office, Housekeeping, Culinary, Concierge, and Security departments</li><li>
Maintain detailed service logs, reports, and guest history records</li><li>
Uphold Raffles&rsquo; signature butler service philosophy</li><li>
Ensure compliance with luxury hospitality standards and company policies</li><li>
Conduct regular audits of in-suite amenities, setups, and service delivery</li><li>
Maintain strict confidentiality and discretion at all times</li><li>
Lead onboarding and training for new butlers</li><li>
Organise service excellence workshops and brand culture sessions</li><li>
Promote continuous improvement and innovation in guest service</li></ul><div> 
Qualifications</div> 
<ul><li>
Diploma or Degree in Hospitality Management or related field</li><li>
Minimum 3&ndash;5 years of experience in luxury hospitality, with at least 1&ndash;2 years in a supervisory role</li><li>
Strong leadership, interpersonal, and communication skills</li><li>
In-depth knowledge of luxury butler service and VIP protocol</li><li>
Multilingual ability is an advantage</li><li>
High level of discretion, cultural awareness, and attention to detail</li></ul></div>

Butler Supervisor

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The Butler Supervisor is responsible for leading and overseeing the butler team to ensure the delivery of exceptional, personalised service in line with the standards of the Raffles brand. This role ensures seamless guest experiences, anticipates guest needs, and maintains the brand&rsquo;s commitment to elegance, discretion, and attention to detail.
Key Responsibilities<ul><li>
Supervise, coach, and mentor the Butler team to maintain luxury service standards</li><li>
Prepare duty rosters, manage staffing levels, and oversee shift operations</li><li>
Conduct performance evaluations and ongoing training sessions</li><li>
Ensure impeccable grooming, etiquette, and professionalism at all times</li><li>
Oversee arrivals, in-suite experiences, and special arrangements</li><li>
Ensure all guest preferences are recorded, updated, and acted upon</li><li>
Personally attend to high-profile guests and long-stay residents when required</li><li>
Handle guest feedback and resolve concerns promptly and discreetly.</li><li>
Monitor daily butler operations to ensure efficiency and service consistency</li><li>
Coordinate closely with Front Office, Housekeeping, Culinary, Concierge, and Security departments</li><li>
Maintain detailed service logs, reports, and guest history records</li><li>
Uphold Raffles&rsquo; signature butler service philosophy</li><li>
Ensure compliance with luxury hospitality standards and company policies</li><li>
Conduct regular audits of in-suite amenities, setups, and service delivery</li><li>
Maintain strict confidentiality and discretion at all times</li><li>
Lead onboarding and training for new butlers</li><li>
Organise service excellence workshops and brand culture sessions</li><li>
Promote continuous improvement and innovation in guest service</li></ul> 

Qualifications 
<ul><li>
Diploma or Degree in Hospitality Management or related field</li><li>
Minimum 3&ndash;5 years of experience in luxury hospitality, with at least 1&ndash;2 years in a supervisory role</li><li>
Strong leadership, interpersonal, and communication skills</li><li>
In-depth knowledge of luxury butler service and VIP protocol</li><li>
Multilingual ability is an advantage</li><li>
High level of discretion, cultural awareness, and attention to detail</li></ul></div>

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