guest services supervisor

Hilton

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor

Inspire Management Training Center

<p>Seeking an experienced <b>Guest Relations Supervisor (Female)</b> with a strong background in luxury hotel operations to lead and manage the guest relations team. The ideal candidate will ensure exceptional service delivery, handle guest inquiries and complaints effectively, and maintain high standards of guest satisfaction. This role requires excellent communication, leadership skills, and the ability to work efficiently in a fast-paced luxury hospitality environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and support the guest relations team to deliver outstanding service.</li><li>Handle guest complaints, inquiries, and requests promptly and professionally.</li><li>Maintain positive guest relations and ensure high levels of guest satisfaction.</li><li>Coordinate with other departments to resolve guest issues and improve service quality.</li><li>Train, motivate, and evaluate guest relations staff performance.</li><li>Prepare reports on guest feedback and team performance.</li><li>Ensure adherence to company policies and luxury hospitality standards.</li><li>Assist in organizing guest-related events and special services.</li></ul><p><b>Qualifications, Experience &amp; Skills:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 to 4 years of guest relations experience in the luxury hotel sector, with at least 1 year in a supervisory or team leadership role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle guest complaints and resolve issues tactfully.</li><li>Proficient in relevant computer applications and hotel management software.</li><li>Female candidates (<b>Required</b>)</li><li>Arabic speaking candidates preferred</li><li>Candidates currently based in Qatar will be prioritized</li><li>Overseas candidates are welcome's to apply</li></ul><p><b>Benefits:</b></p><ul><li>Competitive Salary</li><li>Food, Accommodation and Transportation will be provided by the company</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR3,495.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Guest relation Supervisor: 1 year (Required)</li></ul><p>Language:</p><ul><li>English / Arabic / Russian (Required)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Guest Relation Supervisor (Female)

Stonebridge Companies

<div><div>City, State:</div>
Aurora, Colorado<div></div><div><br>
Title: Front Office Supervisor</div><div><div>
Location: <i>Aurora, CO</i></div></div><div><div>
FLSA: <i>Non-Exempt</i></div></div><div><div>
Status: <i>full-time</i></div></div><div><div>
Reports to: Assistant General Manager</div></div><div><div>
Supervises: Front Office Department</div></div><div></div><div><div><br>
Pay Range: $<i>21.00 - $22.15/ Hour</i></div></div><div></div><div><div><div>
Job Summary: The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the assistant general manager and supervises the front office team to maintain established service standards and operational efficiency.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.</div></li></ul></div><div><ul><li><div>
Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.</div></li></ul></div><div><ul><li><div>
Be available to handle guest problems or complaints in a timely manner.</div></li></ul></div><div><ul><li><div>
Ensure rooms are maintained to the company&rsquo;s established standards.</div></li></ul></div><div><ul><li><div>
Maximize room occupancy while adhering to the overbooking policy.</div></li></ul></div></div><div><div><ul><li><div>
Maintain effective communication between reservations, front office, and other departments such as housekeeping.</div></li></ul></div><div><ul><li><div>
Ensure that all guest charges are accurately entered and that accounts are balanced daily.</div></li></ul></div><div><ul><li><div>
Supervise and expedite the check-out process for departing guests.</div></li></ul></div><div><ul><li><div>
Ensure efficient delivery and collection of luggage to and from guest rooms.</div></li></ul></div><div><ul><li><div>
Oversee and maintain cleanliness and order in all front office areas.</div></li></ul></div><div><ul><li><div>
Conduct performance evaluations and identify training needs for front office staff.</div></li></ul></div><div><ul><li><div>
Act as Duty Manager when required and attend management meetings as necessary.</div></li></ul></div><div></div><div><div><i>
Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.</div></li></ul></div><div><ul><li><div>
Strong leadership and supervisory skills with the ability to manage a team effectively.</div></li></ul></div><div><ul><li><div>
Excellent communication and interpersonal skills to interact with guests, staff, and management.</div></li></ul></div><div><ul><li><div>
Proficiency in property management systems, reservations, and check-in/check-out processes.</div></li></ul></div><div><ul><li><div>
Ability to manage guest issues and resolve complaints in a professional and timely manner.</div></li></ul></div><div><ul><li><div>
Experience with scheduling, training, and staff development.</div></li></ul></div><div><ul><li><div>
Strong organizational skills with attention to detail to ensure smooth front office operations.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.</div></li></ul></div><div><ul><li><div>
Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.</div></li></ul></div></div><div><div><ul><li><div>
Must be able to lift and carry objects up to 20 lbs. occasionally.</div></li></ul></div><div><ul><li><div>
Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-09-24<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Front Office Supervisor

<div>
 Position Purpose
 <br/>
 <br/>
 To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
 <br/>
 <br/>
 Duties &amp; Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Come to work every day with a smile on your face 😊
  </li>
  <li>
   Execute duties as assigned by the Guest Operations Manager and GM
  </li>
  <li>
   Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities
  </li>
  <li>
   Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
  </li>
  <li>
   Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
  </li>
  <li>
   Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
  </li>
  <li>
   Be willing to roll up your sleeves and help in other departments during busy periods and as required
  </li>
  <li>
   Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
  </li>
  <li>
   Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
  </li>
  <li>
   Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
  </li>
  <li>
   Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement
  </li>
  <li>
   Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
  </li>
  <li>
   Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
  </li>
  <li>
   Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule
  </li>
  <li>
   In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months
  </li>
  <li>
   On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
  </li>
  <li>
   Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
  </li>
  <li>
   Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
  </li>
  <li>
   Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Front Office experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Strong commercial/business awareness and demonstration of sales capabilities
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize and meet deadlines
  </li>
  <li>
   Excellent supervisory, inter-personal, and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn Bahrain Bay
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><p>
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.</p><p>
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.</p><b><br>
Job Description</b><p><br>
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Guest Service and Satisfaction</b><ul><li>
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.</li><li>
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.</li><li>
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.</li></ul></li><li><b>
Team Supervision and Training</b><ul><li>
Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.</li><li>
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.</li><li>
Provide feedback to team members, supporting their development and growth.</li></ul></li><li><b>
Operations Coordination</b><ul><li>
Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.</li><li>
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.</li><li>
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.</li></ul></li><li><b>
Promotions and Upselling</b><ul><li>
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.</li><li>
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.</li></ul></li><li><b>
Quality Control and Reporting</b><ul><li>
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.</li><li>
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.</li><li>
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.</li></ul></li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Certificate in Hospitality Management or related field preferred.</li><li>
Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.</li><li>
Excellent communication, interpersonal, and conflict-resolution skills.</li><li>
Strong leadership abilities with experience in training and supervising a team.</li><li>
Proficiency in Front Office Software</li><li>
Detail-oriented and able to multitask in a fast-paced environment.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Proficient in English, both written and spoken</li></ul></div><p></p>

Guest Relations Supervisor

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah