guest services supervisor

Hilton

<div>Front Office Supervisor
A Front Office Supervisor supervises the activities manages at the hotel front Office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
What will I be doing? 
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Supervise Front Office operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
A Front OfficeSupervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.<ul><li>
Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures</li><li>
Lead, train, and motivate the front office team to maintain high standards of customer service</li><li>
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics</li><li>
Resolve guest complaints and collaborate with other departments to coordinate guest services</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with hotel policies, safety regulations, and local laws</li><li>
Handle financial transactions and maintain accurate records</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience as a Front Office Supervisor or in a similar hospitality role</li><li>
Strong leadership, communication, and customer service skills</li><li>
Fluency in English and Arabic</li><li>
Excellent problem-solving and multitasking abilities in a fast-paced environment</li><li>
Proficiency in hotel management systems and industry best practices</li><li>
Detail-oriented with strong organizational and financial management skills</li><li>
Ability to ensure compliance with hotel policies and local regulations</li></ul></div>

<div>Front Desk Supervisor (Night)
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor (Night)

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise the efficient operations of reception including check in/out procedures
 </li>
 <li>
 Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
 </li>
 <li>
 Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 </li>
 <li>
 Work with your Manager to identify a specific project to complete during your internship placement
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Desire to progress within the Hospitality industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous supervisory experience
 </li>
 <li>
 Previous experience in the hotel industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton Inn by Hilton Al Seef &ndash; Dubai
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

TALENTMATE

<div>
 
 Job Description
 
 
 
 A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
 
 
 
 What will I be doing?
 
 
 
 
 Responsibilities
 
 
 
 As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with daily Front Office operations
 </li>
 <li>
 Provide prompt service and actively seek opportunities to drive Guest satisfaction
 </li>
 <li>
 Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
 </li>
 <li>
 Manage, resolve or escalate any and all Guest complaints quickly
 </li>
 <li>
 Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
 </li>
 <li>
 Attend all Front Office meetings
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Skills
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous customer service experience within the hotel/leisure/retail sector
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 High level of IT proficiency
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 DoubleTree by Hilton Dubai M Square Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://stories.hilton.com Job Function: Others Company Industry/
 
 
 Sector: Hospitality
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Rosewood Doha

<div>
 
 Job Summary
 
 &nbsp;
 
 To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensure that all company brand standards have been implemented.
 </li>
 <li>
 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Contribute to the collective commitment of a unique guest experience - to create a sense of place.
 </li>
 <li>
 Support new members of the housekeeping team.
 </li>
 <li>
 Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
 </li>
 <li>
 Ensure that the Valet service is open and operating at specified times throughout the week.
 </li>
 <li>
 Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.
 </li>
 <li>
 Inspect pockets of every item for any valuable items left by the guest and associate as well.
 </li>
 <li>
 Maintain the daily production report and submit it to the Supervisor at every end of the day.
 </li>
 <li>
 Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.
 </li>
 <li>
 After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.
 </li>
 <li>
 Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.
 </li>
 <li>
 Make sure that all laundry and dry-cleaning charges are made to the correct guests.
 </li>
 <li>
 Upon the return of the guest laundry ensure that all items are present and placed in the correct room.
 </li>
 <li>
 Handover to the Evening Floor Supervisor any guest laundry not delivered.
 </li>
 <li>
 Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.
 </li>
 <li>
 Ensure that all face cloths, other cloths and rags are washed in a timely manner.
 </li>
 <li>
 Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.
 </li>
 <li>
 Ensure that all paperwork is carried out and is up to date.
 </li>
 <li>
 Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.
 </li>
 <li>
 Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.
 </li>
 <li>
 Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.
 </li>
 <li>
 Report any mechanical faults to housekeeping leadership as soon as they occur.
 </li>
 <li>
 Deal with guest and associate queries.
 </li>
 <li>
 Be responsible for any pressing or repair work carried out and charges made.
 </li>
 <li>
 Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.
 </li>
 <li>
 Work overnight when required.
 </li>
 <li>
 Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.
 </li>
 <li>
 Ensure all associates equipment is well maintained and in proper working order.
 </li>
 <li>
 Report immediately any matters concerning the security of guest rooms to the security department.
 </li>
 <li>
 Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.
 </li>
 <li>
 Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.
 </li>
 <li>
 Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Laundry Runner Associate

JK Enterprises

We are seeking an experienced and customer-focused Front Office Supervisor to oversee the daily operations of the Front Office department . The ideal candidate will ensure smooth guest check-ins/ check-outs, maintain service standards, handle guest concerns, and support the Front Office team in delivering exceptional hospitality.Supervise day-to-day functioning of the front desk.Allocate rooms, manage bookings, and oversee reservation updates.Ensure all operational procedures (billing, cash handling, shift closing) are properly followed.Team SupervisionLead, guide, and motivate the front office associates.Conduct on-the-job trainingGood knowledge of PMS/Front Office software (IDS, Opera, or similar).Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Search 10000+ Guest services supervisor jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 guest services supervisor jobs NEAR_ME

Front Office Supervisor

Front Office Supervisor

Front Desk Supervisor (Night)

Front Office Supervisor

Front Office Supervisor

Laundry Runner Associate

Front Office Supervisor