guest services supervisor

Marriott International

<div>Additional Information 
Job Number25179044 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Supervisor (Guest Services Supervisor)

Amayer Real estate

Urgent Hiring Butler SupervisorWith Food Allowance &amp; AccommodationThe Butler Supervisor oversees daily butler operations to ensure exceptional, personalized service for guests or household principals. This role manages a team of butlers, coordinates service standards, and ensures the seamless execution of guest requests, amenities, and special arrangements.Responsibilities:<ul><li>Provide the family members with personalized service to create a memorable and unique experience</li><li>Maintain accurate records of the family members requests and preferences</li><li>Supervise, train, schedule, and evaluate the butler team.</li><li>Conduct regular briefings to communicate guest preferences, VIP arrivals, and special instructions.</li><li>Support team performance by providing feedback, coaching, and ongoing professional development.</li></ul>Requirements:<ul><li>At least 4 to 5 years of experience in a hospitality or related industry</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time-management skills</li><li>Ability to work independently with minimal supervision</li><li>Attention to detail and focus</li><li>Proven experience as a Butler, Senior Butler, or in luxury guest services.</li><li>Flexibility in working hours and ability to work on weekends and holidays</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthWork Location: In person

Butler Supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

<div>
 
 Position Title:
 
 Guest Review &amp; Experience Supervisor
 
 
 
 Department:
 
 Front Office &ndash; dotted line to Mkt to Commercial
 
 
 
 Reports To:
 
 Front Office Operation Manager
 
 
 
 Position Statement
 
 
 
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
 
 
 Guest Review Management
 
 
 
 <ul>
 <li>
 Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
 </li>
 <li>
 Ensure responses are timely, professional, and aligned with brand voice and positioning.
 
 
 
 </li>
 </ul>
 
 Guest Feedback Analysis
 
 
 
 <ul>
 <li>
 Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
 </li>
 <li>
 Classify feedback into positive, negative, and areas for improvement.
 </li>
 <li>
 Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
 
 
 
 </li>
 </ul>
 
 Reputation &amp; Reporting
 
 
 
 <ul>
 <li>
 Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
 </li>
 <li>
 Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
 </li>
 <li>
 Benchmark competitor reviews and share best practices with internal teams.
 
 
 
 </li>
 </ul>
 
 Recognition &amp; Engagement
 
 
 
 <ul>
 <li>
 Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
 </li>
 <li>
 Foster a culture of guest feedback awareness and advocacy across all departments.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Training
 
 
 
 <ul>
 <li>
 Turn guest feedback into actionable insights that support operational and service enhancements.
 </li>
 <li>
 Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
 </li>
 <li>
 Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong guest-focused approach and excellent communication skills.
 </li>
 <li>
 Problem-solving and analytical thinking abilities.
 </li>
 <li>
 Experience in report preparation, data analysis, and KPI tracking.
 </li>
 <li>
 Confidence in using digital platforms and review management tools.
 </li>
 <li>
 Previous experience in hospitality or guest services is preferred.
 </li>
 <li>
 Ability to work effectively with multiple departments and build positive relationships.
 </li>
 <li>
 Proactive mindset with an ability to identify improvement opportunities.
 </li>
 <li>
 Copyrighting skill is a plus.
 </li>
 <li>
 Excellent fluency Turkish and English grammar language skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Review & Experience Supervisor

<div>Housekeeping Supervisor
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives 
What will I be doing? 
As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Supervisor will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Oversee housekeeping operations</li><li>
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure ongoing training</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Housekeeping team</li><li>
Competent in property management systems</li><li>
Assist other departments wherever necessary</li></ul>
What are we looking for? 
A Housekeeping Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li><li>
High level of commercial awareness and cost control capabilities</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Committed to delivering high levels of customer service</li><li>
Ability to work under pressure</li><li>
IT proficiency</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Supervisor

Pizzeria in rak

Tourism &amp; Holiday Homes Supervisor (Desert Resort)Location: Ras Al Khaimah &ndash; Desert AreaAccommodation: Provided (Free Housing + Free Utilities)Job SummaryWe are seeking a motivated and experienced Tourism &amp; Holiday Homes Supervisor to oversee day-to-day operations of our desert resort and holiday homes. The ideal candidate will have strong experience in hospitality, guest relations, property management, and handling online booking platforms such as Booking.com, Airbnb, and Expedia.The Supervisor will ensure outstanding guest experiences, maintain high property standards, manage staff, and support marketing efforts to showcase our resort as a unique desert destination.Key Responsibilities1. Guest Services &amp; Front-of-House<ul><li>Welcome and greet guests upon arrival with high professionalism.</li><li>Handle guest check-in/check-out procedures smoothly.</li><li>Address guest inquiries, requests, and complaints promptly.</li><li>Ensure a premium and memorable guest experience throughout their stay.</li></ul>2. Reservations &amp; Online Platforms<ul><li>Manage all reservations through Booking.com, Airbnb, and other OTAs.</li><li>Update availability, pricing, restrictions, and promotions.</li><li>Respond to messages and reviews in a timely and professional manner.</li><li>Avoid overbookings and ensure accurate calendar management.</li></ul>3. Property &amp; Operations Management<ul><li>Inspect villas, rooms, and facilities daily to maintain cleanliness and standards.</li><li>Coordinate housekeeping schedules and ensure timely turnover.</li><li>Conduct inventory checks of linens, amenities, supplies, and equipment.</li><li>Report maintenance issues and follow up until resolved.</li></ul>4. Staff Supervision<ul><li>Supervise on-site workers, cleaners, and support staff.</li><li>Assign tasks, monitor performance, and ensure smooth daily operations.</li><li>Provide training and support for service quality.</li></ul>5. Marketing &amp; Promotions<ul><li>Assist in creating content and posting promotional materials on social media.</li><li>Coordinate with management on new offers, packages, and campaigns.</li><li>Capture photos/videos of the property for marketing when needed.</li></ul>6. Operational Reporting<ul><li>Maintain daily activity logs and shift reports.</li><li>Track occupancy rates, bookings, revenue, and expenses.</li><li>Suggest improvements to enhance guest experience and operational efficiency.</li></ul>Requirements<ul><li>Minimum 3 years of experience in hospitality, hotel supervision, or holiday homes management.</li><li>Strong knowledge of Booking.com, Airbnb, and online travel platforms.</li><li>Excellent communication skills (English required; Arabic is a plus).</li><li>Ability to handle pressure and multi-task in a fast-paced environment.</li><li>Strong leadership, responsibility, and customer service mindset.</li><li>Valid UAE driving license preferred.</li></ul>Benefits<ul><li>Free Accommodation</li><li>Free Utilities (Electricity, Water, Internet)</li><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Career growth within a fast-developing tourism project</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Tourism Manager

Saudi Entertainment Ventures | SEVEN

<div>
 
 Job Purpose
 
 
 The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN&rsquo;s standards and policies.
 
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Staff Supervision and Management
 
 
 
 
 <ul>
 <li>
 Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN&rsquo;s standards.
 </li>
 <li>
 Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
 </li>
 <li>
 Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.
 </li>
 </ul>
 
 Operational Oversight
 
 
 
 
 <ul>
 <li>
 Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
 </li>
 <li>
 Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
 </li>
 <li>
 Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
 </li>
 </ul>
 
 Guest Service Excellence
 
 <ul>
 <li>
 Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
 </li>
 <li>
 Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.
 </li>
 </ul>
 
 Safety and Compliance
 
 <ul>
 <li>
 Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN&rsquo;s safety standards and procedures.
 </li>
 <li>
 Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
 </li>
 <li>
 Ensure that all shift activities comply with local regulations and SEVEN&rsquo;s internal policies.
 </li>
 </ul>
 
 Reporting and Documentation
 
 <ul>
 <li>
 Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
 </li>
 <li>
 Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
 </li>
 <li>
 Ensure that all documentation is completed accurately and submitted in a timely manner..
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
 </li>
 <li>
 Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
 </li>
 <li>
 Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations Team
 </li>
 <li>
 Maintenance Team
 </li>
 <li>
 Guest Services Team
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Guests
 </li>
 <li>
 Vendors (for equipment and supplies)
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Hospitality Management or a related field is a plus.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
 </li>
 <li>
 Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
 </li>
 <li>
 A proven track record of delivering excellent guest service and managing guest interactions effectively.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.
 </li>
 </ul>
 
 
</div>

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

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