guest services supervisor

Stonebridge Companies

<div><div>City, State:</div>
Denver, Colorado<div></div><div><div><br>
Title: Guest Services Supervisor</div></div><div><div>
Location: Denver, CO</div></div><div><div>
FLSA: Non-Exempt</div></div><div><div>
Status: <i>Full-time</i></div></div><div><div>
Reports to: Front Desk Manager</div></div><div></div><div><div><br>
Pay Range: <i>$21.00 - $22.00 per hour</i></div></div><div></div><div>
The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.</div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Work with Guest Services Manager to train and monitor front office staff.</li><li>
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.</li><li>
Communicates with the Engineering Department regarding any maintenance requests from the guests.</li><li>
Communicates with the Housekeeping Department regarding guest rooms and requests.<br>
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.</li><li>
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.</li><li>
Knows how and where to post all charges.</li><li>
Handles checks and credit cards received from the guests for payment of hotel charges.</li><li>
Knows all room rates.</li><li>
Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.</li><li>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</div><div></div><div>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.</div><div></div><div>
Associate demonstrates a high QUALITY of work:</div><ul><li>
Demonstrates accuracy and thoroughness.</li><li>
Monitors own work to ensure quality.</li><li>
Provides the best possible service to clients and customers.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Meets or exceeds productivity standards.</li><li>
Produces adequate volume of work efficiently in a specific time.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Responds to requests for service and assistance.</li><li>
Demonstrates the desire and ability to provide high quality service to both internal and external customers.</li><li>
Solicits customer feedback to improve service.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Asks for and offers help when needed.</li><li>
Includes appropriate people in decision-making.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes responsibility for own actions.</li><li>
Performs work with little or no supervision; works independently.</li><li>
Can be relied upon regarding task completion and follow up.</li></ul><div></div><div>
EDUCATION AND EXPERIENCE REQUIREMENTS:</div><div></div><div>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</div><div></div><div>
QUALIFICATIONS</div><div></div><ul><li>
Must have flexibility to work nights and weekends.</li><li>
Must be able to read and write fluent English.</li><li>
Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>
Ability to write simple correspondence.</li><li>
Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.</li></ul><div></div><div>
SUPERVISOR RESPONSIBILITIES</div><div>
Position will supervise front desk staff, in conjunction with the Guest Service Manager.</div><div></div><div>
WORK ENVIRONMENT:</div><div>
The work environment normally entails the following:</div><ul><li>
Indoor work environment</li><li>
Minimal to moderate noise levels consistent with hotel environment</li></ul><div>
Top of Form</div><div></div><div>
PHYSICAL DEMANDS</div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li>
Stand more than 2/3 of the time</li><li>
Walk more than 2/3 of the time</li><li>
Sit less than 1/3 of the time</li><li>
Lift up to ten pounds.</li><li>
Push / pull up to 10 pounds.</li></ul><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Services Supervisor

Al Habtoor Palace

<p><b>Job Overview</b><br/>We are seeking an energetic and detail-oriented Concierge Supervisor to lead our guest services team in delivering exceptional hospitality experiences. In this role, you will oversee daily operations at the front desk, coordinate guest relations, and ensure a seamless, welcoming environment for all visitors. Your leadership will inspire your team to provide personalized service that exceeds expectations, creating memorable stays and fostering guest loyalty. This position offers an exciting opportunity to combine hospitality expertise with supervisory skills in a vibrant resort or hotel setting.</p><p><b>Responsibilities</b></p><ul><li>Supervise and motivate the concierge team to deliver outstanding guest services with enthusiasm and professionalism</li><li>Oversee front desk operations, including check-in/check-out procedures, reservations, and guest inquiries</li><li>Coordinate with other departments such as housekeeping, food &amp; beverage, and security to ensure smooth service delivery</li><li>Handle guest concerns promptly and effectively, providing personalized solutions to enhance their experience</li><li>Manage scheduling, training, and performance evaluations for concierge staff</li><li>Maintain accurate records of guest interactions, requests, and feedback to improve service quality</li><li>Assist in multilingual communication to accommodate diverse guests and ensure clear understanding across language barriers</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in hotel or resort guest services, front desk operations, or hospitality roles</li><li>Strong leadership skills with the ability to manage a team effectively in a fast-paced environment</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Bilingual or multilingual abilities are highly preferred to serve an international clientele</li><li>Exceptional time management skills to prioritize tasks efficiently</li><li>Knowledge of phone etiquette and professional communication standards</li><li>Previous restaurant or guest relations experience is a plus</li><li>Ability to handle multiple responsibilities with a positive attitude and attention to detail</li></ul><p>Join us as a Concierge Supervisor and play a vital role in creating unforgettable experiences for our guests! Your passion for hospitality combined with your leadership talents will help foster a welcoming atmosphere where every visitor feels valued and cared for.</p><p>Job Type: Full-time</p>

Concierge - Supervisor

Courtyard by Marriott Madison West

<p><b>Job Overview</b>  <br/>We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily front office operations, manage guest services, and uphold the highest standards of hospitality. Your leadership will set the tone for a welcoming environment, ensuring smooth check-ins, efficient communication, and outstanding customer service. If you thrive in a fast-paced setting and possess a passion for hospitality management, this opportunity is perfect for you to make a positive impact on our guests and team alike.</p><p><b>Responsibilities</b></p><ul><li>Supervise front desk operations, including guest check-in/check-out procedures and reservation management  </li><li>Lead and motivate front office staff to deliver outstanding guest services with enthusiasm and professionalism  </li><li>Handle guest inquiries, complaints, and special requests promptly to ensure satisfaction  </li><li>Oversee night audit processes, reconciling accounts and preparing reports to maintain financial accuracy  </li><li>Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously  </li><li>Maintain a welcoming atmosphere by ensuring the front desk area is organized, professional, and inviting  </li><li>Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly  </li><li>Support training initiatives for new team members in hotel management procedures and customer service standards</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services role  </li><li>Strong knowledge of hotel management systems and night audit procedures  </li><li>Excellent customer service skills with a friendly, approachable demeanor  </li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively  </li><li>Exceptional communication skills with proficiency in phone etiquette and multi-line phone systems  </li><li>Ability to manage multiple priorities efficiently in a dynamic environment  </li><li>Previous experience working in a resort or hotel setting is preferred  </li><li>Demonstrated leadership skills with the ability to supervise and motivate a team effectively</li></ul><p>Join us as a Front Office Supervisor to lead with energy, elevate guest experiences, and foster a vibrant hospitality environment. Your dedication will help create memorable stays for our guests while advancing your career in hotel management!</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Office Supervisor

Hilton

<div>
 A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
 <br/>
 <br/>
 <strong>
  What Will I Be Doing
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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  <li>
   Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
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   Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.
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   Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
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   Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.
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   Monitor performance of staff with performance evaluations and discipline issues.
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   Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.
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   Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.
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   Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
  </li>
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   Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
  </li>
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   Conduct weekly training for new Team Members
  </li>
  <li>
   Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
  </li>
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   Transmit daily Hilton Honors
  </li>
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   In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
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  </li>
 </ul>
 <strong>
  What Are We Looking For
  <br/>
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 </strong>
 A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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   Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.
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  <li>
   Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.
  </li>
  <li>
   Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.
  </li>
  <li>
   Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.
  </li>
  <li>
   Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.
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  <li>
   Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.
  </li>
  <li>
   Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.
  </li>
  <li>
   A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.
  </li>
  <li>
   Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.
  </li>
  <li>
   Formal training or certifications in Hospitality Management or a related field are an advantage.
  </li>
  <li>
   Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.
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  </li>
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   A relevant supervisory/management certificate/diploma or degree
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  </li>
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 <strong>
  What Will It Be Like To Work For Hilton
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Waldorf Astoria The Palm
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  Schedule
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 Full-time
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  Brand
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 Waldorf Astoria Hotels &amp; Resorts
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  Job
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 Guest Services, Operations, and Front Office
</div>


Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
<br>
</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
<br>
Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
</div><br>
</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

Candlewood Suites Harrisburg I-81 Hershey Area

<p><b>Overview</b><br/>Join our dynamic hospitality team as a Front Desk Supervisor, where you will lead the front desk operations with enthusiasm and professionalism. This pivotal role involves overseeing guest check-in and check-out processes, managing guest relations, and ensuring a seamless experience for all visitors. Your energetic leadership will set the tone for exceptional customer service, fostering a welcoming environment that encourages repeat visits and positive reviews. As a key ambassador of our hospitality standards, you will coordinate with various departments to deliver top-tier guest services and uphold the hotel&rsquo;s reputation for excellence.</p><p><b>Duties</b></p><ul><li>Supervise daily front desk activities, including guest registration, room assignments, and billing procedures</li><li>Lead and motivate front desk staff to deliver outstanding customer service with a friendly, energetic approach</li><li>Manage multi-line phone systems, handle guest inquiries, reservations, and special requests efficiently</li><li>Oversee night audit procedures to ensure accurate financial reporting and smooth overnight operations</li><li>Resolve guest issues promptly and professionally, ensuring guest satisfaction at all times</li><li>Maintain comprehensive knowledge of hotel amenities, local attractions, and services to assist guests effectively</li><li>Coordinate with housekeeping, maintenance, and security teams to ensure a safe and comfortable environment for guests</li></ul><p><b>Experience</b></p><ul><li>Proven experience in hospitality management or hotel front desk operations with a focus on guest services</li><li>Strong leadership skills with the ability to supervise and inspire a diverse team in a fast-paced environment</li><li>Multilingual or bilingual abilities are highly desirable to enhance guest interactions across different cultures</li><li>Familiarity with hotel management software systems and multi-line phone systems is essential</li><li>Prior experience with night audit procedures and resort or hotel environments is preferred</li><li>Excellent customer service skills combined with professional phone etiquette and communication abilities</li><li>Knowledge of hospitality standards, guest relations strategies, and hotel management best practices</li></ul><p>Embark on a rewarding career where your energetic leadership transforms guest experiences into memorable stays. We value your dedication to hospitality excellence and look forward to welcoming a motivated professional ready to make an impact!</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Front Desk Supervisor

AC Hotel Dallas by the Galleria

<p>As a Front Office Supervisor, you will oversee daily front desk operations, ensuring exceptional guest service and smooth hotel experiences per the Marriott brand stands. Reporting to the Front Office Manager, you will lead a hospitality-focused team, manage guest relations, and uphold high standards of phone etiquette, check-in/out procedures, and concierge support. Your role combines strong customer service, administrative experience, and leadership to drive guest satisfaction, resolve complaints, and maintain organized front desk operations in a dynamic hospitality environment.</p><p>** Marriott Experience preferred **<br/>** FOSSE experience required **</p><p><b>Flexible schedule including weekends, holidays, Overnight and AM or PM </b></p><p>Wage: $21-22/hr</p><p>Essential Duties/Responsibilities:</p><ul><li>Initial on site contact for the Guest registration and check out process and communication of Hotel services and information.</li><li>Provides guidance and leadership to Guest Services Agents whenever necessary. Works as a trainer and coach for new employees under the direction of the Front Office Manager.</li><li>Provides feedback about performance. Provides feedback to management on work-related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches staff.</li><li>Ensure Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours.</li><li>Ensures Guest Services Agents are adhering to all established accounting &amp; cashiering practices including processing package adjustments, transfers, write offs and disputes. Runs all necessary reports and balances paperwork.</li><li>Receives and records vouchers, credit cards, personal checks, business checks, and other forms of payment.</li><li>Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.</li><li>May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assist with related reservations.</li><li>Coordinates Guest requests with other departments as required (housekeeping, AC Lounge and Kitchen, food and beverage, etc.).</li><li>Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.</li><li>Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.</li><li>Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.</li><li>Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Flexible schedule with weekends, AM, PM, Holidays and overnight as per business demand.</li><li>Perform a variety of administrative functions that support the property, team, and hotel management.</li></ul><p>Other Responsibilities/Supportive Functions:</p><ul><li>Maintain the integrity of the room inventory and optimize room revenue when blocking or rooming guests.</li><li>Performs essential functions of Guest Services Agent as needed.</li><li>Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.</li><li>Supervises, coaches and motivate team. *Note: This job description is not intended to be all-inclusive.</li></ul><p>Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.</p><p>Pay: $21.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

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