guest services supervisor

Atlantis Holiday LLC

<p>We are looking for a Cruise Holidays Supervisor who oversees daily operations and guest experiences within a specific department (such as housekeeping, guest services, or events). Responsibilities include managing staff, enforcing health and sanitation standards, resolving passenger issues, and coordinating schedules to ensure smooth, high-quality vacation services.</p><p>Because cruise lines segment these roles, the specific duties depend on the department. The primary supervisory positions and their core responsibilities include:</p><p><i><b>Key Responsibilities:</b></i></p><ul><li>Conduct routine checks of staterooms, crew quarters, and public spaces to ensure impeccable cleanliness.</li><li>Direct cabin attendants and cleaners, manage shift schedules, and assign daily workloads.</li><li>Monitor strict hygiene, sanitation, and safety regulations (e.g., USPH / VSP standards).</li><li>Oversee Guest Services Ambassadors to ensure smooth embarkation, debarkation, and check-in processes.</li><li>Respond to passenger inquiries, address complaints, and ensure high-level concierge support is provided.</li><li>Plan and coordinate onboard events, weddings, and group bookings, and provide specialized concierge services to VIPs.</li><li>Meet with group leaders and suite guests to guarantee their needs are met throughout the cruise.</li></ul><p><i><b>Requirements &amp; Qualifications:</b></i></p><ul><li>Previous supervisory or management experience in an upscale hotel, resort, or cruise line.</li><li>Exceptional communication, conflict-resolution, and the ability to multitask in a fast-paced, multicultural environment.</li><li>A clean background check, valid maritime medical certification.</li><li>Minimum 3 years&rsquo; UAE experience as a Cruise Travel Consultant.</li><li>Graduate of Bachelor&rsquo;s degree with attested education certificates.</li><li>Proficient in Arabic and English both written and oral. Other foreign languages are an advantage.</li><li>Computer literate, excellent in MS Office &amp; other search engines.</li><li>Cultivate a deep enthusiasm for travel and discovering new destinations.</li><li>Showcase exceptional organizational skills with a keen eye for detail.</li><li>Proficient in goal-setting, establishing realistic timelines for success.</li><li>Minimize distractions to ensure focused work.</li></ul><p>Work Location: In person</p>

Cruise Holidays Supervisor

Hotel Indigo

<div><p><b>About Us</b></p>
<p>
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.</p>
<p>
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
</p><p>Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.</p>
<p>
Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?</p>
<p>
Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.</p>
<p>
We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.</p>
<p><b>
A little taste of your day-to-day</b></p>
<p>
Every day is different, but you&rsquo;ll mostly be:
</p><ul><li>Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.</li>
<li>Managing guest requests and preferences, ensuring prompt and efficient resolution.</li>
<li>Collaborating with various departments to ensure seamless operations and exceed guest expectations.</li>
<li>Training and motivating staff to maintain our high standards of service excellence.</li>
<li>Implementing innovative strategies to enhance guest experience and build lasting relationships.</li>
<li>Assisting with administrative tasks and documentation to maintain accuracy and efficiency.</li>
</ul>
<p><b>What do we need from you?</b></p>
<ul>
<li>Minimum 2 years experience in a hotel guest service role.</li>
<li>Strong communication and interpersonal skills to engage with guests and team members.</li>
<li>Exceptional problem-solving abilities to handle any guest-related concerns effectively.</li>
<li>Proven leadership skills to motivate and guide your team to success.</li>
<li>Attention to detail, ensuring the highest standard of service is consistently met.</li>
<li>Ability to work flexible shifts, including weekends and holidays.</li>
</ul>
<p><b>What you can expect from us?</b></p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p><div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div><br>
<div>
<br>
</div><div>Bring your story, to inspire new ones.
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Experience Supervisor

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  WHY THIS JOB EXISTS
  <br/>
  <br/>
 </strong>
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 <br/>
 <br/>
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 <br/>
 <br/>
 <strong>
  Key Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Clearly understands the concept of guest services center being the one point of contact for guests.
  </li>
  <li>
   Ensures adherence to:
  </li>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Proper and prompt handling of calls
   </li>
   <li>
    Message handling
   </li>
   <li>
    Compliance with request as per SOP
   </li>
   <li>
    Usage of standard phraseology
   </li>
   <li>
    Taking Invilla dining orders
   </li>
   <li>
    Handling seaplane and domestic bookings
   </li>
   <li>
    Ensures adherence to duty roster and is punctual.
   </li>
   <li>
    Ensures that work areas, PABX are properly maintained and cleaned.
   </li>
   <li>
    Is updated of VIP/RSVP etc. and repeat guest list.
   </li>
   <li>
    Performs duties of guest services when necessary.
   </li>
   <li>
    Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
   </li>
   <li>
    Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
   </li>
   <li>
    Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
   </li>
   <li>
    Ensures immediate transmission of invoices to the cashiers / front desk.
   </li>
   <li>
    Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
   </li>
   <li>
    Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
   </li>
   <li>
    Ensures that all guest requests are channelled correctly and followed upon effectively.
   </li>
   <li>
    Conducts courtesy calls for all in-house guests.
   </li>
   <li>
    Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
   </li>
   <li>
    Completes all other shift duties as outlined on shift checklist.
   </li>
   <li>
    Assists in all the other areas of Front office as and when necessary.
   </li>
   <li>
    Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
   </li>
   <li>
    Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
   </li>
   <li>
    Handle Food and Beverage order efficiently and ensure to upsell.
   </li>
   <li>
    Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
   </li>
   <li>
    Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
   </li>
   <li>
    Develops and maintains a close and harmonious working relationship with all hotel departments.
   </li>
   <li>
    Participates in training programs for the Front Office Department as scheduled.
   </li>
   <li>
    Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
   </li>
   <li>
    Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
   </li>
   <li>
    Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
   </li>
   <li>
    Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
    <br/>
    <br/>
   </li>
  </ul>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
  <ul>
   <li>
    College diploma in hotel management or related field.
   </li>
   <li>
    Previous experience as an Guest Service Centre Supervisor in Front Office.
   </li>
   <li>
    Excellent oral communication skills.
   </li>
   <li>
    Experience with Front Office systems.
   </li>
   <li>
    Fluent in English, both written and spoken.
   </li>
  </ul>
 </ul>
</div>


Villa Host

six senses

<div><p>As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><p>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><div><b>
Duties and Responsibilities
</b><br>
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
<br>
<ul><li>Review arrivals and departures to plan for the next day&rsquo;s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
</li><li>Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
</li><li>Ensure rooms are checked prior to guest&rsquo;s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
</li><li>Implement and maintain guest recognition program.
</li><li>Assist in scheduling, training and providing feedback to Front Office Receptionist.
</li><li>Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
</li><li>Ensure all equipment of the department is kept clean and in good working condition.</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div><p><b>
Qualifications</b><br>
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><ul><li>High school diploma or equivalent and at least 2 years&rsquo; experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>
The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><p><i>
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><p></p><div>
<div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Supervisor- Six Senses Zighy Bay

Goldbelt

<div>Overview:
<div>
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.</div><div></div><div><b><br>
Summary</b></div><div>
Responsible for providing tour and local visitor information and assistance, ticketing services and sales in the sky bridge, to guests at the Tramway.</div><div><br>
</div><div><b>We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.</b></div><div></div><div><b><br>
Pay and Benefits:</b></div><p>
Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.</p><p>
Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.&rsquo;s long-term value.</p><div></div><div><br>
Starting Rate: $20.00 - DOE</div>
Qualifications:
<div><b>
Necessary Skills and Knowledge</b></div><ul><li>
Ability to meet time and attendance requirements.</li><li>
Ability to work all different shifts including holidays and weekends.</li><li>
Ability to attend all scheduled meetings, orientations and trainings.</li><li>
Ability to handle stress under pressure.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to learn, understand, and follow oral and written instructions/directions.</li><li>
Skill in operating personal computer utilizing a variety of computer software.</li><li>
Skill in establishing and maintaining cooperative working relationships with other employees.</li><li>
Ability to work directly with the public, providing information and assistance on a daily basis.</li><li>
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.</li></ul><div></div><div><b><br>
Minimum Qualifications (education, experience, skills)</b></div><ul><li>
High school diploma or equivalent; AND</li><li>
Two (2) seasons of ticket agent or host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks; AND</li><li>
Ability to successfully pass a background check.</li></ul><div><b>
Preferrred Qualifications (education, experience, skills)</b></div><ul><li>
Current CPR Certification and First Aid training or the ability to obtain within 30-days.</li><li>
Drug testing may be required.</li><li>
Previous experience working in the visitor or hospitality industry or other customer service-related field.</li><li>
Previous supervisory experience.</li></ul>
Responsibilities:
<div><b>
Job Duties</b></div><ul><li>
Ensure that each customer receives prompt and courteous service.</li><li>
People-oriented and able to provide superior customer service.</li><li>
Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.</li><li>
Responsible for a balanced drawer.</li><li>
Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer&rsquo;s credit card is declined.</li><li>
Functions as the respective supervisor (Ticket Agent or Host), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services.</li><li>
Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, pass holders, vendors, and cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests.</li><li>
Acts as one of the primary contacts to all guests in the sky bridge to ensure those riding down the tramway are properly ticketed. For those guests not properly ticketed, sell down tickets with a mobile POS system.</li><li>
Oversees efforts to prevent the public from becoming nonpaying riders.</li><li>
Will be giving directions to all guests regarding all mountain top attractions.</li><li>
Responsible for giving all theater hosts their respective breaks and/or lunch breaks as needed. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex.</li><li>
As an experienced Host Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales, and/or assistance/guidance to subordinate Hosts or Ticket Agents, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers. Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement.</li><li>
Train and supervise subordinate hosts.</li><li>
Works in conjunction with Tram Attendant and other tramway staff to ensure the line to ride down the tramway is kept in an orderly fashion and moving along, checking for wrist stamps, answering guest&rsquo;s questions, and problem solving.</li><li>
Uses diplomacy to keep the situation from escalating when informing guests of any interruption of tramway operations.</li><li>
Performs other incidental and related duties as required and assigned.</li></ul></div>

Sky Bridge Host - Goldbelt Tram Seasonal

First Hospitality

<div><h4 class="jobSectionHeader"><b>What's in it for you&hellip;</b></h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>About this job&hellip;</b></h4><p>
The Guest Service Manager leads the hotel&rsquo;s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.</p><h4 class="jobSectionHeader"><b>
What you&rsquo;ll be doing&hellip;</b></h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader"><b>Success factors&hellip;</b></h4><h4 class="jobSectionHeader"><b>
Experience &amp; Education:</b></h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader"><b>Communication:</b></h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
<li>Physical:</li>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.</p><p>
Equal Opportunity Employer.</p></div>

Guest Services Manager

The Ritz-Carlton Hotel Company, L.L.C.

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26066434
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Housekeeping &amp; Laundry
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.
 <br/>
 <br/>
 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: At least 1 year of related work experience.
 <br/>
 <br/>
 Supervisory Experience: At least 1 year of supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
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 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
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 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
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RC RAK, Al Wadi, Butler

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