guest services supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

<div>Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. 
What will I be doing? 
A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li><li>
Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li><li>
Process and deliver messages for Guests</li><li>
Deliver and safely storage Guest luggage</li><li>
Stay current with all hotel services as well as daily VIP requests and special events</li><li>
Ensure orderliness and safety guidelines around the lobby and front door areas</li><li>
Provide support to Management as required, in cases of emergency</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Maintain a clean, healthy, and safety working area</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of different work situations</li><li>
Ability to work on your own and as part of a team</li><li>
Knowledge of the local area</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience working in Concierge Supervisor in a hotel environment</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

<div>Floor Supervisor
THE ROLE
At Hilton, we are committed to delivering exceptional Guest experiences across our rooms and facilities. As a Floor Supervisor, you will supervise Room Attendants to ensure an excellent Guest and Member experience, monitor housekeeping standards, and assist the Head Housekeeper in daily operations.
Position Title: Floor Supervisor 
Location: &#304;stanbul 
Company: Hilton &ndash; T&uuml;rkiye 
Job Type: Full-Time 
Salary: Competitive, with benefits package
ROLE OVERVIEW
We are looking for a guest-focused Floor Supervisor who can lead and motivate the housekeeping team, maintain Hilton&rsquo;s high cleanliness standards, and provide outstanding service to our Guests and Members. You will ensure smooth operations on your floor and support the Head Housekeeper in training and quality control.
KEY RESPONSIBILITIES<ul><li>
Supervise Room Attendants to deliver excellent Guest experiences.</li><li>
Allocate daily rooms and deep cleaning tasks to team members.</li><li>
Manage guest requests, including VIP amenities, and communicate them to relevant team members.</li><li>
Conduct routine inspections of guest bedrooms to ensure standards are met.</li><li>
Resolve guest queries efficiently and ensure positive outcomes.</li><li>
Carry out lost property procedures.</li><li>
Report maintenance issues to the Maintenance/Engineering Department.</li><li>
Assist the Head Housekeeper with training and development of team members.</li><li>
Comply with hotel security, fire regulations, and health &amp; safety legislation.</li><li>
Collaborate with other departments and maintain good working relationships.</li></ul>
IDEAL CANDIDATE PROFILE<ul><li>
Previous experience supervising a team in housekeeping or a similar role.</li><li>
Experience in the hotel or cleaning industry, preferably in luxury hotels.</li><li>
Strong communication skills, both verbal and written.</li><li>
Committed to delivering high standards of customer service and cleanliness.</li><li>
Good interpersonal skills and ability to work independently or as part of a team.</li><li>
Positive attitude, attention to detail, and willingness to develop team members and self.</li><li>
IT proficient is an advantage.</li></ul>
WHAT ARE WE LOOKING FOR? 
Since being founded in 1919, Hilton has been a leader in hospitality. We look for team members who demonstrate our Values:<ul><li>
Hospitality &ndash; Passionate about delivering exceptional Guest experiences.</li><li>
Integrity &ndash; Always doing the right thing.</li><li>
Leadership &ndash; Leading teams effectively and inspiring colleagues.</li><li>
Teamwork &ndash; Supporting and collaborating with others.</li><li>
Ownership &ndash; Taking responsibility for actions and outcomes.</li><li>
Now &ndash; Acting with urgency and discipline.</li></ul>
WHY JOIN US?<ul><li>
Be part of a world-class team at an iconic Hilton property.</li><li>
Supportive and dynamic environment where your role enhances the Guest experience.</li><li>
Career development opportunities within Hilton&rsquo;s global network.</li><li>
Competitive salary and comprehensive benefits package.</li><li>
Access to training and personal development through Hilton University.</li><li>
Be part of the world&rsquo;s leading hospitality company.</li></ul>
Work Location: Hilton &#304;stanbul Bosphorus 
Expected Start Date: October 2025</div>

Floor Supervisor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Front Office Supervisor
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports to:
 
 Front Office Manager / Assistant Front Office Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Front Office Supervisor
 
 , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
 
 
 
 
 
 
 Guest Services &amp; Operations
 
 
 <ul>
 <li>
 Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
 </li>
 <li>
 Ensure that all guests are welcomed in a warm, professional, and personalized manner.
 </li>
 <li>
 Monitor guest queues and staff performance to maintain service excellence.
 </li>
 <li>
 Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
 </li>
 <li>
 Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
 </li>
 <li>
 Work closely with other departments to ensure guest expectations are met and exceeded.
 </li>
 </ul>
 
 
 Billing &amp; Financial Transactions
 
 
 <ul>
 <li>
 Review and approve all billing processes and transactions for accuracy and completeness.
 </li>
 <li>
 Ensure all guest folios are up to date and finalized upon departure.
 </li>
 <li>
 Manage disputed charges and adjustments according to hotel policy.
 </li>
 <li>
 Support the team in cash handling and audit compliance.
 </li>
 <li>
 Collaborate with the finance team for daily revenue reconciliation.
 </li>
 </ul>
 
 
 Reporting &amp; Audits
 
 
 <ul>
 <li>
 Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
 </li>
 <li>
 Conduct end-of-shift audits to ensure proper handover and record-keeping.
 </li>
 <li>
 Assist in preparing operational and performance reports as required by management.
 </li>
 </ul>
 
 
 Team Supervision &amp; Training
 
 
 <ul>
 <li>
 Provide on-the-job coaching, guidance, and training to front office agents.
 </li>
 <li>
 Monitor team performance and adherence to standard operating procedures (SOPs).
 </li>
 <li>
 Prepare daily task allocations and ensure appropriate staffing levels.
 </li>
 <li>
 Lead by example in delivering outstanding guest service.
 </li>
 </ul>
 
 
 System &amp; Profile Management
 
 
 <ul>
 <li>
 Work closely with other team members and departments to ensure guest satisfaction.
 </li>
 <li>
 Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
 </li>
 <li>
 Support initiatives to enhance personalization of guest services through data accuracy.
 </li>
 <li>
 Ensure proper use of PMS (Property Management System) and other front office software
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Will be required to work shifts, weekends, and public holidays.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 <li>
 Interacting regularly with guests and hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Focus &amp; Service Excellence
 </li>
 <li>
 Accuracy &amp; Attention to Detail
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Decision Making &amp; Problem Solving
 </li>
 <li>
 Professionalism &amp; Accountability
 </li>
 <li>
 Data Handling &amp; Confidentiality
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Front Office Supervisor

IHG Hotels & Resorts

<div>About us

As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.

InterContinental Doha The City is looking for a Club Lounge Supervisor to join our team.

What&rsquo;s the job?
As a Club Lounge Supervisor you are responsible for the satisfaction of VIP Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. Promote the desired work culture by living the 5 winning ways value &ndash; Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day
<ul><li>Manage the performance of the Club Lounge in the hotel</li><li>Deliver the highest quality and brand service standards to consistently meet and exceed VIP Guest and VIP expectations</li><li>Handle enquiries and complaints, promptly and efficiently</li><li>Ensure that all Guest supplies and amenities are offered and replenished to the required standards</li><li>Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity</li><li>Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service</li><li>Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation</li><li>Executive tasks as instructed by the Club Lounge Supervisor or Manager</li><li>Serve your role and Team in an environmentally-conscience manner</li></ul>

How do I deliver this? 
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels. 
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
 
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Club Lounge Supervisor

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.<ul><li>
Oversee and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Supervise, train, and mentor front office staff to maintain high-quality service standards</li><li>
Manage guest check-ins, check-outs, and inquiries efficiently and professionally</li><li>
Handle guest complaints and resolve issues promptly and effectively</li><li>
Ensure accurate and timely completion of all front office administrative tasks</li><li>
Collaborate with other departments to provide seamless guest experiences</li><li>
Monitor and maintain front office inventory and supplies</li><li>
Implement and uphold hotel policies and procedures</li><li>
Assist in creating work schedules and managing staff performance</li><li>
Stay updated on local events and attractions to provide guests with relevant information</li></ul> 

Qualifications 
<ul><li>
Saudi nationality is required for this position</li><li>
Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Excellent customer service skills with a professional and friendly demeanor</li><li>
Strong leadership and team management abilities</li><li>
Exceptional communication skills in both Arabic and English</li><li>
Proficiency in hotel management software and computer systems</li><li>
Ability to multi-task and work efficiently in a fast-paced environment</li><li>
Keen attention to detail and problem-solving skills</li><li>
Knowledge of Saudi hospitality standards and cultural norms</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Relevant hospitality certifications are a plus</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Front Office Supervisor (Saudi nationality only)

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

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