guest support agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

The Ghoman Group

<div>
 AM Front Desk / PM Front Desk
 
 
 Pay Rate : $16 - $20 per hour
 
 
 Job responsibilities :
 
 
 Front Desk Agent Job Description:
 
 
 We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests&rsquo; payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
 
 
 <ul>
 <li>
 Address - Holiday Inn Indianapolis Airport North, 5601 Fortune circle w Indianapolis Indiana 46241
 </li>
 <li>
 Joining: Immediately !!!
 
 
 
 </li>
 </ul>
 Contact Person : Rachel Jean +1 (616) 405-2931
 
 
 Front Desk Agent Responsibilities:
 
 
 <ul>
 <li>
 Greeting and thanking guests in a sincere, friendly manner.
 </li>
 <li>
 Checking guests in on arrival and out on departure.
 </li>
 <li>
 Posting charges to appropriate guest accounts.
 </li>
 <li>
 Anticipating and addressing guests' needs, and resolving their problems and complaints.
 </li>
 <li>
 Assisting guests with disabilities.
 </li>
 <li>
 Operating switchboard and assisting with inquiries.
 </li>
 <li>
 Assisting the reservations manager with taking reservations.
 </li>
 <li>
 Collaborating and communicating with other internal departments to ensure guest satisfaction.
 </li>
 <li>
 Complying with company procedures and safety policies.
 </li>
 <li>
 Performing duties on a daily checklist.
 
 
 
 </li>
 </ul>
 Job Qualification :
 
 
 Front Desk Agent Requirements:
 
 
 <ul>
 <li>
 High school diploma or suitable equivalent.
 </li>
 <li>
 1+ years of front desk agent experience preferred.
 </li>
 <li>
 Well-groomed, professional appearance.
 </li>
 <li>
 Outstanding written and verbal communication skills.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Physically agile, and able to stand for extended periods.
 </li>
 <li>
 Available to work shifts, over weekends, and on public holidays.
 </li>
 </ul>
</div>

Front Desk-Holiday Inn Fortune Cir.

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

Fairfield Inn & Suites

Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. Experience is not necessary but is a plus.AvailabilitySeeking morning shift (7am to 3pm) applicants with open availability on weekends.Responsibilities<ul><li>Greet guests upon arrival with a warm and friendly demeanor.</li><li>Manage check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints with professionalism.</li><li>Maintain accurate records of guest information and reservations using phone systems.</li><li>Provide information about hotel amenities, services, and local attractions.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Process payments and manage billing inquiries.</li><li>Uphold high standards of phone etiquette when answering calls from guests.</li></ul>Experience<ul><li>Previous experience in customer service or guest relations is highly desirable.</li><li>Familiarity with hospitality management principles is a plus.</li><li>Proficiency in using phone systems and hotel management software is beneficial.</li><li>A passion for providing excellent service in a fast-paced environment is essential.</li></ul>Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!Job Types: Full-time, Part-timePay: $14.00 - $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>People with a criminal record are encouraged to applyLocation:<ul><li>Lexington, KY 40511 (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Lexington, KY 40511 (Required)</li></ul>Work Location: In person

Hotel Front Desk Agent

Motel 6

<div>
 
 Benefits/Perks
 
 
 
 <ul>
 <li>
 Flexible Scheduling
 </li>
 <li>
 Career Advancement Opportunities
 </li>
 <li>
 Competitive Compensation
 
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor the maintain knowledge of hotel operations and activities
 </li>
 <li>
 Take reservations and answer questions via phone, email, and in-person
 </li>
 <li>
 Build rapport with guests and identify their needs through friendly conversation and open-ended questions
 </li>
 <li>
 Describe the features and amenities of guest rooms
 </li>
 <li>
 Ensure compliance with health and quality standards
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Friendly and outgoing personality
 </li>
 <li>
 Familiarity with hospitality industry standards
 </li>
 <li>
 Proficient in English; knowledge of other languages is a plus
 </li>
 <li>
 Computer literacy
 </li>
 <li>
 Able to resolve issues with a customer-focused orientation
 </li>
 <li>
 Able to lift 30 pounds
 </li>
 </ul>
</div>

Front Desk Agent

Hampton by Hilton

Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities<ul><li>Welcome guest in a friendly, prompt and professional matter</li><li>Answer phone in a prompt and courteous manner</li><li>Maintains an inventory of vacancies, reservations and room assignments.</li><li>Knowledgeable about the hotel; room types, room locations, room rates, etc.</li><li>Communicate room status updates with the housekeeping department by notifying housekeeping of all late check-outs, early check-ins and special request</li><li>Communicate guest room maintenance work with the engineering and maintenance division</li><li>Up-sell rooms where possible to maximize hotel revenue</li><li>Accurately process all credit card transactions in accordance with established procedures: posting all charges, completing cashier and other reports, handling deposits</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow - up</li><li>Properly handling guest complaints; being able to make appropriate service recovery gestures in order to ensure total guest satisfaction</li><li>Promote Team Work and quality service through daily communications and coordination with other departments.</li><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</li></ul>Join us as a Front Desk Agent where you can contribute to creating an exceptional experience for our guests while developing your professional skills in a supportive setting.Pay: $16.00 - $16.50 per hourLicense/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Commute:<ul><li>Fort Mill, SC 29708 (Required)</li></ul>Ability to Relocate:<ul><li>Fort Mill, SC 29708: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Holiday Inn Express Elizabeth-Newark Airport

Hotel Front Desk AgentJoin our team as a Front Desk Agent and be the first point of contact for our valued guests! As a Front Desk Agent, you will play a vital role in providing exceptional guest service and ensuring a smooth check-in/check-out process.We are looking for individuals who are friendly, professional, and have a passion for delivering outstanding customer service. If you enjoy interacting with people from all walks of life and thrive in a fast-paced environment, this is the perfect opportunity for you!We offer benefits such as dental and vision insurance, paid time off, employee discounts for IHG brand travel, and opportunities for career growth within our organization!If you are ready to join our team and make a positive impact on our guests' experience, please submit your application today. We look forward to hearing from you!Responsibilities- Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns with patience and professionalism - Process payments and maintain accurate records - Assist with reservations and room assignments - Maintain a clean and organized front desk areaQualifications- Excellent customer service and communication skills - Strong attention to detail and organizational abilities - Ability to multitask and prioritize tasks effectively - Proficient in computer software and office phone systems - Previous experience in a similar customer service role is preferredPay: From $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Hotel Front Desk: 1 year (Preferred)</li><li>Customer Service: 1 year (Required)</li><li>Hotel: 1 year (Preferred)</li></ul>Work Location: In person

Search 10000+ Guest support agent jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 guest support agent jobs Near Me

Guest Services Agent

Front Desk-Holiday Inn Fortune Cir.

Guest Service Agent

Hotel Front Desk Agent

Front Desk Agent

Front Desk Agent

Hotel Front Desk Agent