head butler

SOFITEL

Job Description Ensures all the residents receive prompt and courteous service.Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.Checks the expiry dates of all perishables and practices optimum usage of recourses.Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.Ensures that consumption of resident supply is under controlDelivers the Sofitel touch by exceeding the resident’s expectations and providing pro active personalized service.Practices up-selling of the hotel products and facilities.Adhere to the core values and the Brand dimension of Sofitel Dubai the ObeliskEnsure that repeat residents are met and greeted regularly and the profiles are updated.Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.Attends daily briefing and notes all information about the residents and functionsin the hotelCreates an environment which is congenial and ensures all team members are treated equally and with respect.Fully aware of Sofitel standards.Fully understands the difference of guest levels (VIP)Fully understands the difference of room categories.Performs related duties and special projects assigned.Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.Respects guest privacy and does not discuss any private information with other colleagues.Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlinesTakes initiative and provides all residents with pro active and personalized serviceProvides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.Checks all items (Amenities, laundry, etc) before delivering to the residents.Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring serviceOffers various facilities and services in order to enable residents to enjoy their stay to the fullestDoes not intrude into the private space of residents more than what is necessary. Qualifications Degree from School for Tourism &amp; Hotel Management

Butler

PALAZZO VERSACE DUBAI

Job Summary: We are seeking a highly experienced and service-oriented Butler Manager to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills. Key Responsibilities: <ul><li>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</li><li>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</li><li>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</li><li>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</li><li>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</li><li>Maintain and update guest profiles, preferences, and histories to enhance future stays.</li><li>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</li><li>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</li></ul> Requirements: <ul><li>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</li><li>Proven leadership experience in managing a high-performing team.</li><li>Exceptional communication, interpersonal, and guest engagement skills.</li><li>Strong knowledge of luxury standards, etiquette, and personalized service.</li><li>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</li><li>Fluency in English; additional languages are a plus.</li><li>Professional training in hospitality or certified butler training preferred.</li></ul>

Butler Manager

Marriott International

<div>
 POSITION SUMMARY
 The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
 While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
 You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members to get it right for our guests and our business each and every time.
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: 6-months related work experience required.
</div>

<div>Additional Information 
Job Number25179332 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
#LI-NR1 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Junior Butler

<div>Additional Information 
Job Number25179292 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Miraval The Red Sea

<div><div>Summary<div><div><div>
JOB TITLE 
Butler</div><div> 
DEPARTMENT 
Rooms Division</div><div> 
REPORTING TO 
Assistant Villa Manager</div><div> 
RESPONSIBLE FOR 
N/A</div><div> 
KEY SERVICE PARTNERS<div>
 Housekeeping, Culinary, Spa, Engineering, Wellness, Transportation</div></div> 
</div>
GENERAL ROLE:
As a Butler at Miraval The Red Sea, your role is to deliver bespoke, intuitive, and heartfelt service tailored to each guest&rsquo;s needs. You embody the essence of mindful hospitality&mdash;anticipating preferences, personalizing experiences, and ensuring that every moment reflects Miraval&rsquo;s values of empathy, integrity, and wellbeing. You are a trusted ambassador of our purpose: to care for people so they can be their best.
KEY RESPONSIBILITIES:
Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.
As Butler, you will need to:<ul><li>
Guest Experience</li></ul>
o Provide seamless, personalized service from pre-arrival to departure, ensuring an exceptional guest journey.
o Anticipate guest preferences and deliver thoughtful touches aligned with Miraval&rsquo;s philosophy of mindfulness and wellbeing.
o Coordinate with relevant departments to fulfill guest requests promptly and flawlessly.
o Handle VIP arrivals, special amenities, and in-room service setups with attention to detail.
o Maintain confidentiality, privacy, and professional discretion at all times.<ul><li>
Operational Excellence</li></ul>
o Ensure all guest areas and rooms are checked for readiness prior to arrival.
o Keep up-to-date guest profiles and record preferences for future stays.
o Liaise with Front Office, Housekeeping, and Culinary to ensure service consistency.
o Manage in-room dining coordination and setup for private experiences.<ul><li>
Communication &amp; Teamwork</li></ul>
o Communicate effectively across departments to deliver seamless experiences.
o Support Front Office colleagues in creating a mindful, calm, and professional environment.
o Report guest feedback, maintenance issues, or service gaps promptly to management.<ul><li>
Wellbeing &amp; Brand Values</li></ul>
o Uphold Miraval&rsquo;s standards of mindfulness, empathy, and respect in every interaction.
o Maintain personal grooming, posture, and language that reflect serenity and professionalism.
o Embody the &ldquo;Miraval way&rdquo; of authentic connection and attentive care.</div></div><div>
Qualifications<div>
QUALIFICATIONS:<ul><li>
Diploma or degree in Hospitality or related field.</li><li>
Minimum 2 years&rsquo; experience in a luxury hotel or resort, preferably in Butler or Guest Relations role.</li><li>
Excellent communication and interpersonal skills.</li><li>
Fluent in English; Arabic and additional languages are a plus.</li><li>
Strong organizational and anticipatory skills with genuine passion for service and wellbeing.</li></ul>
PHYSICAL DEMANDS (IF ANY):<ul><li>
Standing and walking for extended periods; occasional lifting of service trays or luggage.</li></ul>
WORK ENVIRONMENT:<ul><li>
Wellness destination resort located on Shura Island, Red Sea.</li><li>
Indoor and outdoor work environments as required.</li></ul></div></div></div>

BUTLER

Marriott

Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Provide personalized Butler services including pre-arrival coordination, check-in, in-stay assistance, and departure arrangements * Anticipate guest needs and deliver bespoke experiences that reflect St. Regis service standards * Coordinate with Butler Valets and other departments to ensure seamless support for guest requirements * Build strong rapport with guests to enhance loyalty and satisfaction * Maintain professionalism in communication, appearance, and service delivery * Follow company policies, health, and safety standards while creating a welcoming environment * Perform physical tasks such as lifting, carrying, and moving items as part of daily responsibilities Candidate Requirements * High school diploma or GED equivalent * Minimum 6 months of related hospitality experience required * Strong interpersonal and communication skills with a guest-first mindset * Ability to multitask and provide high-touch service in a luxury environment * Physically able to stand, walk, and perform service tasks throughout the shift

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