head of commercial

NEXT Ventures

<div>Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world&rsquo;s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm&mdash;220,000+ daily users from 170+ nations, each chasing greatness in their own way.
Your Role in Our Mission
As the Director &ndash; Commercial (Head of Commercial) at FNmarkets, you will define and lead the organization&rsquo;s commercial vision across all global markets. You will unify Marketing, Sales, Business Development, and Partnerships into one high-performing ecosystem that drives measurable revenue growth, market expansion, and brand trust. 
This role is central to shaping FNmarkets&rsquo; position as a competitive global brokerage ensuring every acquisition, retention, and partnership initiative contributes directly to sustainable profitability. You will blend strategy, leadership, and execution to deliver on our commercial ambitions while embedding a culture of data-driven accountability, cross-departmental collaboration, and continuous performance excellence.
How You&rsquo;ll Make an Impact
Commercial Vision &amp; Market Leadership<ul><li>
Define and lead FNmarkets&rsquo; overall commercial vision, growth roadmap, and market positioning across all regions.</li><li>
Translate business objectives into integrated commercial strategies and quarterly execution plans.</li><li>
Align marketing, sales, and partnership initiatives to ensure unified and measurable growth outcomes.</li></ul>
Revenue &amp; Growth Strategy<ul><li>
Build and optimize multi-channel acquisition and retention funnels to drive FTDs, conversions, and lifetime value.</li><li>
Integrate Marketing, Sales, Business Development, and Partnership teams into a cohesive revenue engine.</li><li>
Monitor CAC, LTV, ROAS, and overall marketing ROI to maintain growth with profitability discipline.</li><li>
Identify emerging market opportunities, product-marketing initiatives, and partnership expansions to accelerate global reach.</li></ul>
Brand &amp; Positioning Leadership<ul><li>
Strengthen FNmarkets&rsquo; brand identity and voice across digital, regional, and industry ecosystems.</li><li>
Develop creative and communication frameworks that reinforce trust and recognition in global markets.</li><li>
Leverage performance marketing, digital campaigns, and data analytics to enhance engagement and acquisition outcomes.</li></ul>
Partnerships, Affiliates &amp; Institutional Growth<ul><li>
Scale IB, affiliate, influencer, and institutional partnerships that directly impact revenue generation.</li><li>
Oversee the development of CPA/rebate models, loyalty programs, and partnership strategies that sustain long-term relationships.</li><li>
Expand market presence by developing commercial relationships with key external partners and strategic institutions.</li></ul>
Leadership &amp; Team Development<ul><li>
Lead, mentor, and align the commercial leadership team across regions toward unified performance goals.</li><li>
Foster a culture of ownership, agility, and measurable accountability.</li><li>
Collaborate closely with the Head of Business to convert strategy into tangible commercial outcomes.</li></ul>
What You Bring<ul><li>
8-10 years of experience in the Forex / CFD brokerage industry, including at least 3 years in a senior commercial or leadership role.</li><li>
Proven success in driving revenue growth through integrated marketing, sales, and partnership ecosystems.</li><li>
Strong command of client acquisition metrics CAC, LTV, FTD and their impact on brokerage P&amp;L.</li><li>
Deep understanding of IB, affiliate, and influencer programs with demonstrated partnership-building capability.</li><li>
Proficiency in performance marketing, data-driven decision-making, and conversion optimization.</li><li>
Experience leading cross-regional teams and managing commercial execution in global markets.</li><li>
Excellent communication, negotiation, and leadership skills with the ability to inspire and influence.</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Finance, or a related field preferred (not mandatory for exceptional candidates).</li></ul>
Your X-Factor<ul><li>
Sees beyond numbers understands the story behind data and converts insights into strategy.</li><li>
Operates with an entrepreneurial mindset, building systems that scale sustainably.</li><li>
Leads with clarity, collaboration, and precision, driving cross-functional teams toward common goals.</li><li>
Balances speed and discipline ensuring every growth initiative is both impactful and measurable.</li></ul>
Your Pay &amp; Perks<ul><li>
Monthly salary range: Negotiable.</li></ul>
Your Journey after Applying<ul><li>
TA Interview</li><li>
Take Home Case Assignment</li><li>
Problem Solving Interview</li><li>
Bar Raiser Interview</li><li>
People Management &amp; Hiring Interview</li></ul>
Why Join NEXT
At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you&rsquo;re driven to connect great minds with big ideas and want to shape the future of fintech, we&rsquo;d love to meet you. Join our team of bold thinkers where technology meets transformation.
Apply now and be part of our journey &mdash; the future is calling, and it starts with you.</div>

Head of Commercial

Circles

<div>
 
 &nbsp;
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About This Role
 
 
 
 &nbsp;
 
 
 We are hiring a Head of Commercial to lead and execute the end-to-end commercial strategy for a new digital telco brand launching in the MENA region. This is a pivotal leadership role with direct accountability for revenue growth, pricing strategy, customer value management (CVM), and commercial partnerships.
 
 
 As a key member of the founding country leadership team, you will shape the brand&rsquo;s commercial engine from the ground up, including building the offers, bundles, and monetisation strategies that drive customer acquisition, retention, and profitability in a highly competitive digital environment.
 
 
 &nbsp;
 
 
 
 What You Will Be Doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Own the commercial strategy and execution:
 
 
 Design and execute the commercial roadmap, from pricing architecture and CVM strategies to growth modeling and competitive differentiation
 </li>
 <li>
 
 
 Develop compelling product offers:
 
 
 Collaborate closely with the Head of Product and the Circles Global Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Strategy and Value Proposition teams to create customer-centric propositions, plans, and bundles aligned with market needs, digital habits, and unit economics
 </li>
 <li>
 
 
 Revenue and profitability ownership:
 
 
 Build business models, track commercial performance, and own P&amp;L levers to ensure the delivery of strong topline growth and margin discipline, in alignment with commercial targets committed
 </li>
 <li>
 
 
 Lead pricing and monetization:
 
 
 Establish dynamic pricing strategies based on behavioral insights, market benchmarks, and testing
 
 (e.g., conjoint analyses, pricing ladder)
 
 </li>
 <li>
 
 
 Lead commercial negotiations:
 
 
 Lead commercial negotiations with partners, payment providers, and digital ecosystem players
 </li>
 <li>
 
 
 Cross-functional leadership and stakeholder management:
 
 
 Work closely with product, marketing, and operations teams to ensure commercial goals are embedded across GTM plans and digital journeys
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What We Are L
 
 
 ooking For
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of experience in commercial leadership or strategic roles in telco (B2C), digital consumer services, or B2C tech businesses.
 </li>
 <li>
 Proven track record in launching or scaling digital-first propositions in B2C markets
 </li>
 <li>
 Deep understanding of B2C telco P&amp;L levers, pricing strategy, CVM, and monetization models, including tiered plans, bundling, freemium / upsell, and partner-based go-to-market planning and execution
 </li>
 <li>
 Experience working across cross-functional squads, with strong influence over product, marketing, finance, and channel operations
 </li>
 <li>
 MENA experience is strongly preferred; understanding of regulatory dynamics and customer behavior in the region is a plus.
 </li>
 <li>
 Operated in fast-paced, greenfield or high-growth environments, ideally in MENA.
 </li>
 <li>
 Sharp strategic thinker with the execution mindset of a builder, with a strong ability to navigate ambiguity, prioritize, and deliver commercial impact for the business
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
</div>

Saplings HR

<div>
 
 Position Title
 
 
 Head of Commercial Growth
 
 
 
 
 
 Reporting To
 
 
 CEO / Group COO
 
 
 
 
 
 Supervises
 
 
 Business Development, Digital, Marketing and Sales Team
 
 
 
 
 
 Location
 
 
 GCC Region &ndash; Multi-specialty Hospital and Medical Centre Network
 
 
 
 
 
 Position Summary
 
 
 The head will be responsible for the group&rsquo;s commercial strategy and execution, with a clear
 
 
 mandate to drive patient footfall, revenue growth, and market expansion. Leads sales,
 
 
 business development, marketing, digital initiatives, and brand positioning across all
 
 
 facilities in the GCC. The role is pivotal to increasing both domestic and international patient
 
 
 acquisition, improving source-wise conversions, and building sustainable commercial
 
 
 partnerships that support long-term growth.
 
 
 
 
 
 Key Responsibilities
 
 
 &bull; Sales &amp; Revenue Growth
 
 
 &bull; Own and deliver annual sales targets for all hospitals and medical centers.
 
 
 &bull; Increase patient footfall and revenue per footfall through targeted campaigns and
 
 
 partnerships.
 
 
 &bull; Develop, monitor, and optimize daily, weekly, and monthly commercial dashboards,
 
 
 including key KPIs such as OP/IP patient volumes, referrals, conversion rates, and
 
 
 channel-wise ROI.
 
 
 
 
 
 &bull; Marketing &amp; Patient Acquisition
 
 
 &bull; Design and implement multi-channel marketing strategies (B2C, B2B, digital-first)
 
 
 to drive traffic across physical and digital touchpoints.
 
 
 &bull; Align marketing and outreach initiatives with clinical service line priorities, doctor
 
 
 branding, and specialty-based demand generation.
 
 
 &bull; Lead digital performance marketing (SEO, SEM, paid social, GDN, retargeting) and
 
 
 nurture leads through CRM workflows and automation.
 
 
 &bull; Drive medical tourism strategy, targeting NRIs and international patients via
 
 
 concierge models, partnerships, and digital visibility.
 
 
 &bull; Business Development &amp; Strategic Alliances
 
 
 &bull; Establish and grow B2B alliances with corporates, insurers, TPAs, embassies,
 
 
 wellness partners, schools, and community organizations.
 
 
 &bull; Build referral networks, doctor engagement programs, and community-based
 
 
 activation models to increase walk-ins and bookings.
 
 
 &bull; Digital &amp; Data Analytics
 
 
 &bull; Champion CRM adoption, lead funnel tracking, and marketing automation across the
 
 
 group.
 
 
 &bull; Leverage data analytics to provide market intelligence reports, competitor
 
 
 benchmarking, and actionable insights to the leadership team.
 
 
 &bull; Track source-wise patient acquisition metrics, cost per acquisition, campaign ROI,
 
 
 and service line contribution to revenue.
 
 
 &bull; Brand Strategy &amp; Experience Management
 
 
 &bull; Strengthen internal and external branding aligned with the organization&rsquo;s vision.
 
 
 &bull; Enhance patient experience at every touchpoint&mdash;digital, call center, front office,
 
 
 and clinical interface.
 
 
 &bull; Oversee design and quality of marketing collaterals, in-hospital branding, and
 
 
 promotional materials.
 
 
 &bull; Team Leadership &amp; Organizational Alignment
 
 
 &bull; Mentor and manage a cross-functional team of sales, marketing, digital, and field
 
 
 teams across locations.
 
 
 &bull; Drive interdepartmental collaboration between commercial, clinical, and operations
 
 
 teams for unified goal setting and performance tracking.
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 &bull; MBA in Marketing / Sales / Healthcare Management / Communications.
 
 
 &bull; 10&ndash;15 years of progressive experience in sales and commercial leadership roles,
 
 
 preferably in healthcare, insurance, wellness, or service sectors
 
 
 &bull; Proven track record in meeting or exceeding sales targets, increasing patient
 
 
 volumes, and building high-performance teams
 
 
 
 
 
 Key Competencies
 
 
 &bull; Strategic sales planning and revenue management
 
 
 &bull; Digital and conventional marketing expertise
 
 
 &bull; Patient acquisition and CRM funnel management
 
 
 &bull; Data-driven decision-making and campaign optimization
 
 
 &bull; Relationship management and corporate partnerships
 
 
 &bull; Excellent leadership, communication, and cross-cultural skills
 
 
 
 
 
 Performance Measurement KPIs
 
 
 Candidate&rsquo;s performance will be measured against the following KPIs for the role &ndash;
 
 
 &bull; Sales and Business Development
 
 
 &bull; Revenue from B2B, doctor referrals and corporate partnerships
 
 
 &bull; New Corporates A/Cs added
 
 
 &bull; New doctor referral network added
 
 
 &bull; Marketing
 
 
 &bull; Digital Funnel Conversion - Lead-to-patient conversion rate (%) by digital channel
 
 
 &bull; Digital Marketing ROI
 
 
 &bull; Process and Innovation
 
 
 &bull; CRM Adoption Rate
 
</div>

Head of Commercial Growth

Beach Baker Property Recruitment

Head of Commercial Professional ServicesWest Midlands Senior Leadership Role RICS-Accredited FirmSalary: £50,000- £70,000 basic plus significant benefits Are you a seasoned commercial property professional ready to lead a dynamic team and shape the future of a well-established property consultancy?We're working with a long-standing, multi-disciplinary property firm with deep roots in the West Midlands and surrounding regions. Known for combining traditional values with modern innovation, they offer a rare opportunity for a senior-level surveyor to take the reins of their Commercial Department. The RoleAs Head of Commercial Professional Services, you'll oversee the day-to-day operations of the Commercial Department, with a strong focus on professional valuation and advisory services. You'll be instrumental in delivering high-quality valuations, managing client relationships, and driving strategic growth. Key Responsibilities<ul><li>Lead and manage the Commercial Department, ensuring smooth delivery of professional and agency services.</li><li>Deliver formal valuations for a wide range of purposes including lending, taxation, and pension funds.</li><li>Advise clients on rent reviews, lease renewals, and general commercial property matters.</li><li>Support agency functions including appraisals, sales, and lettings.</li><li>Develop new business opportunities and strengthen existing client relationships.</li><li>Provide strategic insights and performance reports to the Board of Directors.</li><li>Ensure compliance with RICS standards and regulatory requirements.</li><li>Mentor and support a team of commercial property professionals.</li></ul> What You'll Bring<ul><li>MRICS qualification with significant post-qualification experience.</li><li>Proven track record in commercial valuations and professional services.</li><li>Strong leadership and team management skills.</li><li>Excellent client-facing and communication abilities.</li><li>Strategic mindset with a focus on growth and innovation.</li></ul> Why Join?<ul><li>Be part of a firm with nearly 200 years of heritage and a reputation for excellence.</li><li>Work in a collaborative environment that values both tradition and forward-thinking.</li><li>Enjoy autonomy, influence, and the opportunity to shape the future of the department.</li><li>Benefit from a supportive leadership team and a strong regional presence.</li></ul> How to apply:Your application will be dealt with in the strictest confidence by Amelia Messenger. Please contact Amelia directly on or alternatively send your CV (at this stage do not worry if it's not up-to-date) directly to , and for many more property jobs please visit our website .

Head of Commercial Professional Services

Hilton

<div>Head of Commercial at The Plaza Doha LXR hotels &amp; resorts
The Head of Commercial is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. 
What will I be doing? 
The Head of Commercial, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.
The Head of Commercial is a role model for the commercial community and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
A Head of Commercial will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:<ul><li>
Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li><li>
Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li><li>
Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li><li>
Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li><li>
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li><li>
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li><li>
Presents commercial strategies to Regional Team and key stakeholders.</li><li>
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li><li>
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li><li>
Participate in the leadership activity of the Hotel and Region.</li></ul>
What are we looking for? 
A Head of Commercial serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li><li>
Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li><li>
3+ experience working in a collaborative/matrixed environment</li><li>
3+ years working with departmental financial data to make strategic/tactical decisions</li><li>
3+ years of experience evaluating and identifying business opportunities for a business</li><li>
At least 3 years of experience managing a sales or commercial team</li><li>
Fluent in English</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
3+ years working in a multi-complex hotel/travel industry environment</li><li>
Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li><li>
Local language, strong attribute to have</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Head of Commercial at The Plaza Doha LXR hotels & resorts

Head of Procurement & Commercial

Confidential

Job SummaryThe Commercial Director will lead the commercial strategy and operations of the railway company, driving revenue growth, market expansion, and customer satisfaction across all segments (B2B and B2C). This senior leadership role combines strategic oversight with hands-on management of pricing, sales, marketing, customer service, and digital engagement to ensure the company’s long-term commercial success.&nbsp;Key ResponsibilitiesStrategy &amp; Revenue Management<ul><li>Develop and implement comprehensive commercial strategies aligned with the company’s growth and profitability goals.</li><li>Lead demand studies and market research to forecast passenger trends and identify new business opportunities, including routes, services, and partnerships.</li><li>Design and manage dynamic pricing models and fare strategies to optimize yield and load factors.</li><li>Monitor and analyze key performance indicators related to revenue, profitability, and customer satisfaction, ensuring data-driven decision-making.</li></ul>Sales &amp; Channels<ul><li>Drive all B2B commercial initiatives, negotiating and securing contracts with corporate clients, tour operators, and public-sector entities.</li><li>Oversee B2C sales through digital platforms, physical stations, and third-party distribution channels to maximize reach and conversion.</li><li>Manage Contact Center operations, ensuring exceptional service delivery, efficient handling of customer inquiries, and seamless integration with sales and marketing campaigns.</li></ul>Customer Experience, Digital Engagement &amp; Incident Management<ul><li>Lead the company’s customer service and claims management framework, ensuring prompt resolution and continuous service improvement.</li><li>Oversee digital engagement strategies and social media platforms to strengthen brand reputation, enhance communication, and support marketing activities.</li><li>Champion a customer-centric culture across all commercial departments, ensuring that service excellence is embedded in every touchpoint.</li><li>Lead the operational response to major incidents, ensuring transparent communication, swift recovery, and effective long-term solutions.</li></ul>&nbsp;Core Competencies<ul><li>Strategic Commercial Leadership: Demonstrated success in developing and executing large-scale strategies in regulated, high-volume sectors (rail or transport preferred).</li><li>Revenue &amp; Yield Management: Proven expertise in dynamic pricing, revenue forecasting, and capacity optimization.</li><li>Customer &amp; Market Insight: Strong analytical background in market research, demand forecasting, and segmentation.</li><li>Team Leadership: Skilled in leading, mentoring, and motivating multi-disciplinary commercial teams.</li><li>Digital &amp; Communication Proficiency: Advanced understanding of digital sales channels, CRM systems, and social media engagement for business growth.</li><li>Negotiation &amp; Stakeholder Management: Strong ability to secure B2B partnerships and manage complex stakeholder relationships.</li></ul>&nbsp;Education &amp; Experience<ul><li>Master’s degree (preferred) or Bachelor’s degree (minimum) in Business Administration, Economics, Marketing, Engineering, or a related field.</li><li>Minimum of 20 years of progressive commercial experience, including 10 years in senior leadership roles and at least 3–5 years as a Commercial Director or Head of Commercial—ideally within the railway or transport industry.</li><li>Proven record of driving significant revenue growth, market expansion, and operational excellence.</li></ul>

Commercial Director

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