head of it

Dhofar Global

The Head of IT is responsible for establishing and leading technology infrastructure, system integration, and data visibility across all countries to enable operational efficiency, revenue governance, and scalable growth.1. DUTIES &amp; RESPONSIBILITIESIT Strategy &amp; Leadership<ul><li>Develop and implement the IT and ERP strategy aligned with company objectives.</li><li>Lead digital transformation initiatives across departments.</li><li>Provide strategic recommendations to the CEO on system enhancements and technology investments.</li><li>Establish IT governance frameworks, policies, and best practices.</li><li>Build unified data visibility across countries</li><li>Drive innovation and continuous improvement across business systems.</li></ul>ERP &amp; Business Systems Management<ul><li>Oversee configuration, performance, and enhancement of ERP platforms (Business Central or other ERP systems in use).</li><li>Ensure optimal system availability, reliability, and scalability.</li><li>Lead ERP/WMS/ systems selections, upgrades, implementations, migrations, and rollouts of new modules.</li><li>Define ERP roadmap and prioritize enhancements based on business needs.</li><li>Ensure seamless integration with CRM, POS, HRMS, WMS, DMS, and other enterprise systems.</li></ul>Team Leadership &amp; Development<ul><li>Lead, mentor, and manage IT/ERP team members.</li><li>Define KPIs and performance objectives for the IT team.</li><li>Foster a high-performance culture focused on accountability and service excellence.</li><li>Identify training needs and support professional development.</li><li>Manage workload distribution and ensure timely project delivery.</li></ul>Business Process Optimization<ul><li>Analyze cross-functional workflows and recommend ERP-driven improvements.</li><li>Collaborate with department heads to streamline operations and eliminate inefficiencies.</li><li>Ensure ERP workflows align with internal controls and company policies.</li></ul>Data Governance &amp; Business Intelligence<ul><li>Establish data governance framework to ensure accuracy, integrity, and consistency.</li><li>Oversee master data management (customers, vendors, items, BOM, chart of accounts).</li><li>Supervise development of dashboards, KPIs, and analytics (Power BI, SQL, Excel).</li><li>Provide executive-level reports to support strategic decision-making.</li><li>Ensure automation of routine reporting processes.</li></ul>Security, Risk &amp; Compliance<ul><li>Ensure ERP security through role-based access control and segregation of duties.</li><li>Strengthen cybersecurity and infrastructure stability, best practices and data protection policies.</li><li>Ensure system backups, disaster recovery plans, and business continuity strategies are in place.</li><li>Support internal and external audit requirements.</li><li>Mitigate IT risks through proactive monitoring and compliance controls.</li></ul>Vendor &amp; Stakeholder Management<ul><li>Manage relationships with ERP vendors, implementation partners, and service providers.</li><li>Lead contract negotiations and SLA management.</li><li>Evaluate and recommend new technology solutions within budget constraints.</li></ul>Budget &amp; Financial Oversight<ul><li>Develop and manage the annual IT budget.</li><li>Control IT-related expenditures including licenses, infrastructure, and vendor contracts.</li><li>Ensure cost optimization while maintaining system performance and security.</li><li>Provide ROI analysis for IT investments.</li></ul>2. JOB REQUIREMENTSAcademic Qualifications &middot; Bachelor&rsquo;s degreein IT, Computer Science, MIS, or related field.&middot; Master&rsquo;s degree (MBA or IT Management) is a plus.Years of Experience&middot; 7&ndash;10 years of experience in ERP systems, business systems management, or IT leadership roles.&middot; Proven experience in ERP implementation and cross-functional systems management.&middot; Prior supervisory or managerial experience required.&middot; Experience in distribution/trading is preferredNature of Experience &middot; Strong knowledge of ERP platforms (Microsoft Business Central preferred).&middot; Proficiency in SQL, databases, reporting tools, and analytics.&middot; Experience in system integrations and API architecture.&middot; Proven experience in leading IT projects and system migrations.&middot; Exposure to multi-branch or regional operations is preferred.Other Skills / requirement &middot; Strong strategic thinking and decision-making skills.&middot; Demonstrated leadership and team management capability.&middot; Ability to influence senior stakeholders and drive change.&middot; Excellent communication and presentation skills.&middot; Strong vendor negotiation and contract management skills.&middot; High level of accountability and ownership.&middot; Ability to manage multiple priorities under pressure.&middot; Strong understanding of cybersecurity and risk management frameworks.Pay: From AED10.00 per monthExperience:<ul><li>Business Systems Design/Architecture: 5 years (Preferred)</li></ul>Work Location: In person

Head of IT

Trufla Technology

<div>Think insurance is boring? Think again. Trufla is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance. Trufla is leading a digital revolution that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices. It&rsquo;s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities. Main Benefits: 
<ul><li>
Competitive Salary</li><li>
Health Insurance</li><li>
Gym Membership</li><li>
Flexible Working Hours</li><li>
Continuing Education Opportunities</li><li>
Work from home</li><li>
Team Building Activities</li><li>
Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.</li></ul><h3 class="jobSectionHeader"> 
About the Role</h3> 
As Head of IT &amp; Security, you will serve as the senior leader of Trufla's Information Technology and Security function, working closely with our teams in Canada and Egypt. You will own the company's technology infrastructure and security posture end-to-end &mdash; driving strategy, implementation, and continuous improvement across all IT and cybersecurity domains.You will be responsible for addressing evolving and pervasive issues such as identity theft, data security breaches, data leakage, cyber intelligence, and system outages, with the goal of enabling secure and reliable operations across the organization. A core mandate of this role is leading Trufla's SOC 2 compliance program &mdash; from initial gap assessment through to certification and ongoing maintenance.You will apply deep security and infrastructure skills to design, build, and protect enterprise systems, applications, data, assets, and people, while also providing guidance to help clients protect their information, infrastructures, applications, and business processes against cyber threats.
 
<h3 class="jobSectionHeader">Responsibilities</h3> 

Leadership &amp; Strategy<ul><li>
Own and drive the IT and Security roadmap, aligning it with Trufla's business objectives</li><li>
Lead, mentor, and grow the IT &amp; Security team across Cairo and Canada offices</li><li>
Act as the primary point of escalation for all IT and security-related matters</li><li>
Report on IT and security program health, KPIs, and risk posture to senior leadership</li><li>
Manage vendor relationships, contracts, and procurement for IT and security tooling
</li></ul>SOC 2 Compliance<ul><li>
Lead the end-to-end implementation of SOC 2 (Type I and Type II) compliance across the organization</li><li>
Conduct gap assessments against SOC 2 Trust Service Criteria (Security, Availability, Confidentiality, Processing Integrity, and Privacy)</li><li>
Develop, document, and enforce the policies, procedures, and controls required to meet SOC 2 requirements</li><li>
Coordinate with external auditors and manage the audit process through to successful certification</li><li>
Maintain and continuously improve SOC 2 compliance posture post-certification, ensuring controls remain effective and audit-ready year over year</li><li>
Train and align internal stakeholders on their responsibilities within the SOC 2 control framework</li></ul> 

Security<ul><li>
Demonstrate a thorough understanding of business processes, risk management, IT controls, and related standards</li><li>
Identify and evaluate business and technology risks; design and implement appropriate controls, technologies, and processes to mitigate them</li><li>
Conduct and oversee capability assessments, developing pragmatic remediation strategies and good practice recommendations</li><li>
Lead the review of security-related events, assessing risk and validity, and producing clear executive reporting</li><li>
Conduct research to maintain and expand knowledge of the latest security technologies, standards, and the evolving threat and vulnerability landscape</li><li>
Work with security vendors to evaluate solution offerings and advise on appropriate technologies</li><li>
Conduct and oversee penetration testing activities</li><li>
Develop and deliver security awareness training programs across the organization</li></ul>
IT Support &amp; Operations<ul><li>
Oversee the analysis, diagnosis, and resolution of complex workstation and infrastructure problems for end users in Cairo and remotely for other offices</li><li>
Ensure the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, hardware, software, and telephony equipment</li><li>
Manage and improve incident ticketing processes, ensuring timely response and resolution</li><li>
Oversee move, add, and change (MAC) requests as submitted by line managers</li><li>
Maintain and uphold procedures for logging, reporting, and statistically monitoring workstation operations</li><li>
Liaise with third-party support vendors and software/hardware providers as needed</li><li>
Participate in an on-call rotation for after-hours and weekend critical support</li></ul> 
 
<h3 class="jobSectionHeader">Job Qualifications</h3> 
<ul><li>
College diploma or university degree in Computer Science, Information Security, or a related field, or equivalent professional certification</li><li>
7+ years of experience in a Network, IT, or Security role</li><li>
3+ years of experience leading an IT or Security team</li><li>
Demonstrated hands-on experience implementing or managing SOC 2 compliance (Type I and/or Type II)</li><li>
Strong knowledge of security frameworks and standards (SOC 2, ISO 27001, NIST, CIS Controls)</li><li>
Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</li><li>
Working knowledge of current operating systems, protocols, and infrastructure standards</li><li>
Experience conducting penetration testing</li><li>
Able to read and understand technical manuals, procedural documentation, and OEM guides</li><li>
Experience working in a team-oriented, collaborative environment across multiple time zones</li></ul>
Personal Attributes<ul><li>
Strong leadership presence with the ability to influence at all levels of the organization</li><li>
Excellent written and oral communication skills in English</li><li>
Strong customer-service orientation with effective interpersonal and relationship-building skills</li><li>
Ability to present complex technical concepts in clear, business-friendly language</li><li>
Flexible and adaptable with proven problem-solving ability</li><li>
High degree of professionalism and integrity</li><li>
Demonstrated accountability and reliability in the quality and timeliness of work</li><li>
Self-motivated and directed, with the ability to effectively prioritize and execute in a high-pressure environment</li><li>
Critical thinker with strong attention to detail and a continuous improvement mindset</li></ul> 

Trufla is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply. 
Do you think we match? Apply Now! If you have what it takes, apply to the job through the &quot;Apply Now&quot; button above. *After applying, complete your application by taking the required assessment below:https://app.testgorilla.com/s/bhh62y7z</div>

Head of IT & Security

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients a leading company specializing in security solutions and products, located in 10th of Ramadan City.<h3 class="jobSectionHeader">
About the Role</h3>
The Head of IT will be responsible for leading the organization&rsquo;s overall technology function, ensuring the stability, security, and scalability of all IT systems and operations. This role is critical in aligning technology with business objectives, driving digital transformation, and delivering reliable IT services that support sustainable business growth.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
IT Strategy &amp; Leadership</h3><ul><li>
Develop and implement the company&rsquo;s IT strategy in alignment with overall business goals.</li><li>
Act as a strategic partner to senior leadership on all technology-related matters.</li><li>
Lead the IT function and ensure technology initiatives support operational and commercial priorities.</li><li>
Build and manage a high-performing IT team, fostering accountability, collaboration, and continuous improvement.</li></ul><h3 class="jobSectionHeader">
Infrastructure &amp; Systems Management</h3><ul><li>
Oversee the organization&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.</li><li>
Ensure the availability, reliability, and performance of all IT systems and services.</li><li>
Manage enterprise applications and ensure smooth system integration across departments.</li><li>
Oversee the implementation, maintenance, and enhancement of ERP and other business-critical systems.</li></ul><h3 class="jobSectionHeader">
Cybersecurity &amp; Risk Management</h3><ul><li>
Develop and enforce IT security policies, procedures, and controls.</li><li>
Ensure strong cybersecurity practices to protect company systems, networks, and data.</li><li>
Monitor and mitigate IT risks, vulnerabilities, and potential threats.</li><li>
Lead disaster recovery planning and business continuity measures related to IT operations.</li><li>
Ensure compliance with relevant legal, regulatory, and data protection requirements.</li></ul><h3 class="jobSectionHeader">
Digital Transformation &amp; Innovation</h3><ul><li>
Identify opportunities to improve efficiency and productivity through technology and automation.</li><li>
Lead digital transformation initiatives across the business.</li><li>
Evaluate and implement new technologies that enhance business performance and support growth.</li><li>
Promote a culture of innovation and continuous development within the IT function.</li></ul><h3 class="jobSectionHeader">
Operations, Budgeting &amp; Vendor Management</h3><ul><li>
Oversee day-to-day IT operations and service delivery to ensure business continuity.</li><li>
Establish IT policies, governance frameworks, and service standards.</li><li>
Prepare and manage the IT budget, ensuring cost-effectiveness and value-driven investments.</li><li>
Manage relationships with external vendors, service providers, and technology partners.</li><li>
Monitor IT performance through KPIs, reporting, and service metrics.</li></ul><h3 class="jobSectionHeader">
Cross-Functional Collaboration</h3><ul><li>
Partner with internal departments to understand business needs and deliver effective technology solutions.</li><li>
Support operational excellence through system improvements and process optimization.</li><li>
Collaborate with Finance, HR, Operations, and Commercial teams on business and technology initiatives.</li></ul><h2 class="jobSectionHeader">
Qualifications &amp; Experience</h2><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>
MBA or relevant postgraduate qualification is a plus.</li><li>
Minimum 10 years of experience in IT, with at least 5 years in a senior leadership role.</li><li>
Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives.</li><li>
Strong background in managing ERP systems and enterprise applications.</li><li>
Experience in industrial, manufacturing, or product-based environments is a strong advantage.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like in This Role</h2><ul><li>
Stable, secure, and efficient IT systems that support daily operations and long-term growth.</li><li>
Successful delivery of technology projects and digital transformation initiatives.</li><li>
Strong cybersecurity posture and reduced operational risk.</li><li>
Effective alignment between IT strategy and business objectives.</li><li>
Improved operational efficiency through system optimization and automation.</li><li>
A high-performing IT team with a strong service and innovation mindset.</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Gain</h2><ul><li>
Opportunity to lead the IT function within a reputable and growing industrial organization.</li><li>
A strategic leadership role with direct business impact.</li><li>
Exposure to transformation, innovation, and large-scale system improvements.</li><li>
A dynamic environment focused on operational excellence and sustainable growth.</li></ul><h2 class="jobSectionHeader">
Apply Now</h2>
If you&rsquo;re a strategic IT leader with a passion for innovation, infrastructure, and business-enabling technology, this is your opportunity to make a lasting impact.
Lead Technology. Drive Transformation. Apply Now!</div>

Head of IT - (Engineering/Industrial)

First Abu Dhabi Bank (FAB)

<div>
 
 
 JOB PURPOSE:
 
 
 <ul>
 <li>
 Set the strategic agenda for IT in Oman in conjunction with EXCO and Group colleagues. Manage all information technology needs for the business from preparing the local IT strategy, evaluating systems, to overseeing implementation of the systems, to ensure cost effective IT delivery. Identify, source, and implement local IT solutions that cannot be provided by Group as necessary.
 </li>
 <li>
 Develop technology roadmaps, strong governance over IT operations, vendor management, regulatory compliance, and business relationship management.
 </li>
 <li>
 Manage day-to-day operations of the Oman Branch IT to achieve timely, accurate, and uninterrupted delivery of IT services.
 </li>
 <li>
 Manage the stakeholders&rsquo; relationship and expectations &ldquo;both locally within the country, within the OMAN region and within the group&rdquo; effectively ; this includes local Business , Information security, compliance, Data privacy, group technology , etc
 </li>
 <li>
 This role assumes the position of the Head of IT- Oman, and is responsible for the smooth and efficient functioning of the FAB Oman Branch's IT operations by ensuring the effective management of the processes, systems and people required to design, develop, deliver, and improve technology services across the business
 </li>
 <li>
 Oversee the day-to-day IT operations in accordance with IT policies and technology standards as FAB Group and local regulatory requirements.
 </li>
 <li>
 Act as a single point of contact for the various business areas in Oman Branch to enhance customer experience, manage customer expectations and achieve customer satisfaction.
 </li>
 <li>
 Lead the development and execution of the IT strategy for FAB Oman, ensuring alignment with Group objectives and regulatory requirements.
 </li>
 <li>
 Drive digital transformation, innovation, and operational excellence to deliver business value and competitive advantage.
 </li>
 <li>
 Serve as the principal advisor to executive leadership on all technology matters, with full accountability for IT risk, compliance, and business continuity.
 </li>
 <li>
 Champion a culture of high performance, agility, and continuous improvement across the IT function.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 IT Strategy
 
 
 <ul>
 <li>
 Contribute to the development of technology strategies and roadmap in alignment with Head Office&rsquo;s global strategy in tandem with the needs of the branch.
 </li>
 <li>
 Responsible to provide regular updates on Oman IT deliverables and progress of OMAN IT strategy and roadmap implementation .Propose or influence technology solution delivery based on business requirements, existing applications and latest technology trends.
 </li>
 <li>
 Monitor developments or advancements in technology, assess their value-add potential and applicability for adoption by branch.
 </li>
 <li>
 Partner with business/IT leadership team to develop and deliver IT strategies, technology innovation &amp; solutions that drive business and service excellence.
 </li>
 <li>
 Act as an advisor to the business leadership team by providing solutions to support business needs, enhance branch efficiency and enrich customer experience.
 </li>
 </ul>
 
 
 IT Operations
 
 
 <ul>
 <li>
 Ensure all the IT hardware and applications in OMAN branches are running/functioning well within the agreed SLA.
 </li>
 <li>
 Monitor all IT issues and ensure timely closure of these issues.
 </li>
 <li>
 Conduct the IT assessments for all new or existing systems, where required and applicable
 </li>
 <li>
 Manage and report all serious IT incidents, including providing root cause analysis and remedial actions to be taken.
 </li>
 <li>
 Ensure all IT documentations are up to date
 </li>
 <li>
 Ensure all IT activities including changes to existing systems and implementation of new systems/ processes are in compliance with HO Policy and local regulations.
 </li>
 <li>
 Support and undertake all disaster recovery activities for primary and DR sites conduicted by Head Office and/or branch
 </li>
 <li>
 Proper maintenance of a comprehensive inventory listing for all IT assets
 </li>
 <li>
 Manage the OMAN IT vendors and responsible for the effective oversight of the technology service providers to FAB OMAN
 </li>
 </ul>
 
 
 Leadership Management
 
 
 <ul>
 <li>
 Accountable for and have direct oversight over a team of IT employees, including those from outsource service providers
 </li>
 <li>
 oversee resource allocation plan to ensure appropriate balance between tactical and strategic demands, staff development plan, staff appraisals and feedback.
 </li>
 <li>
 Identify and develop key talent and ensure proper succession/back-up plan is in place
 </li>
 <li>
 Oversee OMAN branches annual budget.
 </li>
 <li>
 Manage and control the branch&rsquo;s annual IT budget and expenditure by ensuring proper costs recording, classification of costs, timely accruals and produce variance reporting.
 </li>
 <li>
 Provide advice to Senior Management on all IT related laws, regulations and guidelines and their implications to the branch.
 </li>
 <li>
 Provide resolution to Senior Management on all IT-related issues or problems.
 </li>
 </ul>
 
 
 Information and Cyber Security
 
 
 <ul>
 <li>
 Proactively address the external threat environment for emerging threats, data breaches, IT security breaches, and implement the appropriate courses of action, including timely patching for vulnerabilities
 </li>
 <li>
 Manage and contain information security incidents and events to protect corporate IT assets, intellectual property, regulated data and the branch&rsquo;s reputation.
 </li>
 </ul>
 
 
 IT Governance and Compliance
 
 
 <ul>
 <li>
 Accountable for all aspects of IT Governance, Risk Management and Compliance by ensuring there is adequate business and systems controls in place for addressing business/regulatory data and IT compliance, for CBOregulations/notices. This is in addition to ensuring adequate procedures/processes are in place for continuous monitoring of both internal and outsourced/managed services vendor environments.
 </li>
 <li>
 Ensure compliance to IT polices, processes, Information security policy and local regulations
 </li>
 <li>
 Full ownership and accountability for IT audit, RCSA (Risk Profiles) and other 3rd assurance reviews and ensure risk remediation in timely manner
 </li>
 </ul>
 
 
 Procurement and Project Management
 
 
 <ul>
 <li>
 Accountable for procurement of all IT equipment upon consultation/direction from Head Office in Oman branch and ensure proper oversight on the technology procuremg in OMAN branches
 </li>
 <li>
 Ensure all OMAN local IT initiatives are negiotiation with terms favourable to the branch and/or timely renewed prior to expiry of contracts
 </li>
 <li>
 Ensure all change management activities are carried out orderly, including changes to existing systems and implementation of new systems / processes are in compliance with HO Policy and local regulations, testing have being conducted with results properly validated and documentation/training have been shared with staff
 </li>
 <li>
 Accountable for the overall successful delivery of projects by overseeing the delivery to ensure that IT solutions implemented fulfil branch&rsquo;s needs.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Master&rsquo;s or Bachelor&rsquo;s in Computer Science, Computer Engineering, Information Technology or related qualification
 </li>
 <li>
 Certification in Cloud , Project Management Professional (PMP), COBIT, CISSP and/or other relevant technical certifications will be an advantage
 </li>
 <li>
 At least 12 years of relevant work experience in banking Business and technology services , IT infrastructure and operations, inclusive of at least 5 years&rsquo; experience in leading and managing employees.
 </li>
 <li>
 Good track record in IT strategy development, solution design, programme and project delivery and service management.
 </li>
 <li>
 Strong working knowledge in enterprise applications, technical infrastructure, web and mobile technologies and IT security.
 </li>
 <li>
 Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
 </li>
 <li>
 Good grasp of IT technologies, methodologies, architectures, and best practices.
 </li>
 <li>
 Understanding and appreciation of new trends and shifts in technology, ability to evaluate these trends/shifts for IT infrastructure and operations and developing budgets/plans that align to long term business transformation.
 </li>
 <li>
 Excellent interpersonal, communication (both oral and written), influencing and negotiation skills
 </li>
 <li>
 Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation
 </li>
 <li>
 Confident and ability to work under pressure in a fast-paced environment with multi-tasking capabilities
 </li>
 <li>
 Strong knowledge and understanding of CBO regulations
 </li>
 </ul>
</div>

Vice President, Head of Information Technology, Oman

Break Time Corner Market

Job SummaryWe are hiring a Head of IT to lead and manage IT operations for a US-based retail chain from our Karachi back office. This role requires a hands-on technical leader with strong experience in retail POS systems, infrastructure management, and team leadership.The ideal candidate will work closely with US stakeholders during night hours, ensuring seamless IT operations across multiple retail locations while maintaining high system availability, security, and performance.Key ResponsibilitiesIT Strategy &amp; Leadership<ul><li>Lead and oversee all IT operations supporting US retail stores</li><li>Build, manage, and mentor the Karachi-based IT team</li><li>Act as the primary point of contact for US IT stakeholders and leadership</li><li>Drive continuous improvement in IT processes, systems, and performance</li></ul>POS &amp; Retail Systems Management<ul><li>Manage and support Point of Sale (POS) systems across multiple locations</li><li>Ensure smooth integration with inventory, pricing, and reporting systems</li><li>Troubleshoot and resolve real-time POS and system issues during US business hours</li><li>Monitor system performance and implement enhancements</li></ul>Infrastructure &amp; Security<ul><li>Oversee IT infrastructure including networks, servers, and cloud environments</li><li>Ensure system uptime, backups, disaster recovery, and business continuity</li><li>Implement and maintain IT security policies and data protection measures</li></ul>Communication &amp; Reporting<ul><li>Communicate effectively with US-based teams in fluent English (verbal and written)</li><li>Prepare technical documentation, reports, and standard operating procedures (SOPs)</li><li>Provide regular updates on system performance, incidents, and improvements</li></ul>Vendor &amp; Budget Management<ul><li>Manage relationships with IT vendors and service providers</li><li>Oversee software licensing and IT procurement</li><li>Ensure cost control and adherence to IT budgets</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s AND Master&rsquo;s degree in Computer Science, Information Technology, or a related field (mandatory)</li><li>5&ndash;8 years of relevant IT experience, including hands-on experience with retail POS systems</li><li>Experience working with US-based clients or retail chains is strongly preferred</li><li>Proven ability to work night shifts aligned with US business hours</li></ul>Skills &amp; Competencies<ul><li>Strong understanding of retail IT environments and POS ecosystems</li><li>Hands-on troubleshooting and problem-solving skills</li><li>Proven leadership and team management ability</li><li>Ability to handle critical issues under pressure in real-time environments</li><li>Excellent English communication skills (non-negotiable)</li></ul>Job Type: Full-timePay: Up to Rs400,000.00 per monthWork Location: In person

IT Head (Night Shift)

Confidential

<div>
 
 A
 
 fintech organization
 
 is seeking a highly experienced
 
 Head of IT Security
 
 to lead and safeguard its cybersecurity landscape across digital financial services.
 
 
 
 
 
 This senior leadership role is responsible for defining and executing the organization&rsquo;s cybersecurity strategy, ensuring regulatory compliance, protecting customer data and digital assets, and proactively mitigating cyber threats in a highly regulated financial environment.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The
 
 Head of IT Security
 
 will establish, implement, and oversee a comprehensive cybersecurity framework aligned with business objectives and regulatory requirements. The role ensures the confidentiality, integrity, and availability of all systems, applications, and data while embedding security best practices across the organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Cybersecurity Strategy &amp; Governance
 
 
 <ul>
 <li>
 Define and execute the IT security vision, strategy, and roadmap for remittance and e‑wallet operations.
 </li>
 <li>
 Establish and maintain security governance frameworks, policies, standards, and procedures.
 </li>
 <li>
 Ensure compliance with fintech, banking, and data protection regulations.
 </li>
 </ul>
 
 
 2. Security Operations &amp; Incident Management
 
 
 <ul>
 <li>
 Lead Security Operations Center (SOC) activities, including threat monitoring and detection.
 </li>
 <li>
 Direct cybersecurity incident response, investigation, containment, and recovery.
 </li>
 <li>
 Design and test incident response and crisis management plans.
 </li>
 <li>
 Oversee vulnerability management and penetration testing programs.
 </li>
 </ul>
 
 
 3. Data Security &amp; Privacy
 
 
 <ul>
 <li>
 Design and enforce controls to protect sensitive customer and financial data.
 </li>
 <li>
 Ensure compliance with data privacy regulations and industry standards.
 </li>
 <li>
 Implement Data Loss Prevention (DLP) strategies and solutions.
 </li>
 </ul>
 
 
 4. Security Architecture &amp; Engineering
 
 
 <ul>
 <li>
 Define secure architecture standards for infrastructure, applications, and platforms.
 </li>
 <li>
 Integrate security into SDLC and DevSecOps practices.
 </li>
 <li>
 Evaluate and deploy security technologies (SIEM, IAM, EDR, WAF, DLP, etc.).
 </li>
 </ul>
 
 
 5. Third‑Party &amp; Vendor Security
 
 
 <ul>
 <li>
 Assess and manage cybersecurity risks related to vendors and partners.
 </li>
 <li>
 Ensure security requirements are embedded in contracts and monitored continuously.
 </li>
 </ul>
 
 
 6. Team Leadership &amp; Management
 
 
 <ul>
 <li>
 Build, lead, and mentor a high‑performing IT security team.
 </li>
 <li>
 Manage cybersecurity budgets and resource allocation.
 </li>
 <li>
 Promote a strong security culture across the organization.
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in
 
 Computer Science, Information Technology, Cybersecurity
 
 , or a related field.
 </li>
 <li>
 Professional certifications such as
 
 CISSP, CISM, CRISC, CISA
 
 , or equivalent are highly desirable.
 </li>
 <li>
 
 10&ndash;12 years
 
 of progressive experience in IT security, with significant leadership exposure.
 </li>
 <li>
 Proven experience within
 
 fintech, banking, payments, or financial services
 
 environments.
 </li>
 <li>
 Strong knowledge of cybersecurity risks and controls for remittance and e‑wallet platforms.
 </li>
 <li>
 Excellent stakeholder communication and leadership skills
 </li>
 </ul>
 
 
</div>

Head of Information Technology

Human Resources Department of Ras Al Khaimah Government

<div>
 
 
 About the Role
 
 
 
 The Electronic Government Authority (EGA) is the central body responsible for driving Ras Al Khaimah's Emirate-wide digital transformation, providing unified technology services, governance, and innovation across all RAK government departments. EGA's mandate extends across digital service delivery, IT infrastructure, information security, data and analytics, and enterprise applications.
 
 
 
 
 
 We are hiring a Head of IT Service Management to establish and lead a centralized, government-wide IT service desk serving all RAK government departments. This is a foundational leadership role with a clear transformation mandate. The successful candidate will design the operating model from the ground up, define the SLA governance framework, consolidate fragmented departmental support functions into a single shared service, and build a team capable of scaling beyond internal government users to eventually serve residents, visitors, and investors on RAK's digital platform.
 
 
 
 
 
 Reporting directly to the CTO, this role operates as a peer to the Heads of Infrastructure, Solution Development, and Information Security. The service desk will serve as the single point of entry for all IT demand across government, routing incidents, service requests, and escalations to the appropriate resolver groups while maintaining end-to-end accountability for resolution quality and timeliness.
 
 
 
 
 
 
 
 
 
 
 
 
 What You Will Do
 
 
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 Design and implement EGA's centralized IT service management operating model, consolidating departmental support functions into a unified, SLA-driven shared service across all RAK government entities.
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 Establish the service desk as the single system of record for all IT demand, covering incidents, service requests, problems, change coordination, and operational intake of new services.
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 Define, negotiate, and operationalize SLA frameworks for all service tiers, including internal resolver group SLAs and external vendor commitments, with quantitative performance management throughout.
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 Introduce and embed an ITSM framework covering incident management, request fulfillment, problem management, change enablement, and service level management, with a maturity roadmap to move the function from reactive to proactively managed.
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 Own and lead Major Incident (P1) management, coordinating resolver groups, leading executive communications, and ensuring post-incident reviews and root cause analysis are completed and acted upon.
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 Establish a service catalog, service portfolio, and SLA/OLA framework ensuring all live services have defined ownership, support models, and measurable performance targets.
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 Evaluate and make a recommendation on the optimal delivery model for the service desk, including the potential for full or partial outsourcing, and define the governance framework to manage any outsourced components effectively.
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 Govern relationships with managed service providers and outsourcing partners, ensuring contractual obligations and performance commitments are actively managed.
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 Produce regular, structured performance dashboards and reports for the CTO and leadership, translating operational data into actionable insight and driving continuous improvement.
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 Build, lead, and develop the IT service management team, fostering a culture of accountability, service excellence, and continuous improvement.
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 What You Will Bring
 
 
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 10 or more years of experience in IT service management or IT operations, with at least 5 years in a leadership role managing a service desk or IT support function at scale.
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 Demonstrated experience designing and implementing ITSM frameworks and transitioning organizations from reactive to process-driven operations.
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 ITIL v4 Foundation certification is required; ITIL v4 Managing Professional or Strategic Leader designation is strongly preferred.
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 Proven experience managing multi-tiered service delivery with formal SLA governance across internal resolver groups and external vendors simultaneously.
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 Experience in a shared services or managed services environment serving multiple client organizations.
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 Experience evaluating outsourcing options and managing outsourced service delivery.
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 Strong quantitative orientation; able to define metrics, build reporting frameworks, and manage a function through data.
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 Proficiency in ITSM tooling platforms such as ServiceNow, Freshservice, ManageEngine, or equivalent.
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 Government or public sector experience is an advantage; GCC regional experience is a further plus.
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 English fluency is essential; Arabic is strongly advantageous given the government-wide relationship nature of the role.
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Head, IT Service Management

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