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director of sales and marketing

head of marketing brand

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Head of Marketing &amp; Brand
</div></div><div><div>Ref #
</div><div>250000LT
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 06-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Responsible to drive the development and execution of HIA&rsquo;s brand and marketing strategy to enhance visibility, engagement, and alignment with the HIA's strategic objectives. Lead cross-channel brand campaigns and creative direction across paid, owned, and earned media to ensure a consistent, high- impact brand presence. Collaborate with internal and external stakeholders, including Communications, Sponsorship, and Qatar Airways Group entities, to ensure brand alignment, governance, and innovation across all public-facing content and marketing initiatives.</p><p><b>
Key responsibilities</b></p><ul><li><p>
Lead the brand and marketing strategy for HIA to ensure the brand evolves, stays relevant, and is consistently applied across channels by aligning initiatives with business goals and coordinating across Marketing and Communication functions.</p></li><li><p>
Set KPIs and ROI targets for paid, owned, and content performance to track the effectiveness of marketing initiatives by aligning measurement criteria with business objectives and campaign goals.</p></li><li><p>
Plan long-term media mix across paid, owned, and earned channels, to improve brand awareness, reach, and marketing efficiency, by leveraging performance insights, audience behavior data, and media cost- effectiveness.</p></li><li><p>
Define creative and messaging direction with a global-local approach, to ensure messaging consistency and local relevance across platforms, by collaborating with internal stakeholders and agency partners.</p></li><li><p>
Establish brand governance frameworks by providing guidelines, templates, and review mechanisms to ensure compliance with brand standards by internal teams, agencies, and partners.</p></li><li><p>
Lead cross-channel brand campaigns across digital and above-the-line platforms to enhance brand reach, consistency, and impact by overseeing paid and organic media initiatives from strategy to execution.</p></li><li><p>
Direct creative development and content creation strategies to deliver cohesive, high-quality brand communications by aligning messaging, formats, and visual identity with HIA brand standards and business objectives.</p></li><li><p>
Drive insight-led improvements in brand and marketing performance, to increase campaign efficiency and audience engagement, by integrating performance data, customer insights, and market trends into planning cycles.</p></li><li><p>
Champion creative excellence and innovation across brand and marketing outputs, to strengthen brand differentiation and drive engagement, by setting standards, evaluating content quality, and encouraging bold creative execution.</p></li><li><p>
Use audience insights and performance data to inform channel strategy, content priorities, and campaign design by leveraging tools, feedback loops, and historical campaign analysis.</p></li><li><p>
Align with the Marketing and Communication teams, internal departments, and Qatar Airways Group subsidiaries to maintain a unified and coordinated brand approach by participating in planning cycles and campaign approvals.</p></li><li><p>
Safeguard brand integrity in public-facing campaigns and key moments, to support reputation management and stakeholder trust, by applying brand principles and collaborating on sensitive communications.</p></li><li><p>
Collaborate with the Communications, Events, Sponsorship, and Protocol teams to coordinate content planning, campaign alignment, and approvals to ensure brand coherence and message synergy across all public-facing initiatives.</p></li><li><p>
Engage with Qatar Airways Group entities and subsidiaries to align group-wide marketing and brand messaging by facilitating consistent brand application, providing guidance, and contributing to shared campaigns.</p></li><li><p>
Own and allocate the brand and marketing budget to ensure optimal resource use with measurable ROI, prioritizing high-impact activities and tracking spend effectiveness.</p></li><li><p>
Maintain a cross-functional content and campaign calendar to coordinate marketing efforts and timelines across departments by mapping key initiatives, deadlines, and collaboration points.</p></li><li><p>
Support internal departments and subsidiaries with brand guidance to ensure consistency in messaging and approved asset usage by reviewing requests, providing input, and sharing brand templates.</p></li><li><p>
Deliver end-to-end brand campaigns across paid, owned, and earned channels to maximize impact and message cohesion by managing media planning, creative rollout, and content delivery.</p></li><li><p>
Oversee editorial content across digital platforms to maintain brand tone and standards across social media, website, and email by reviewing content plans, editing outputs, and enforcing editorial guidelines.</p></li><li> Manage internal teams and external agency partners, deliver brand-compliant work efficiently and on time, oversee project workflows, deliverable reviews, and performance expectations.</li><li><p>
Oversee brand and marketing tools, processes, and contracts to ensure operational efficiency and governance by maintaining documentation, workflows, and vendor agreements in line with internal policies.</p></li><li> Manage marketing budgets and implement controls to ensure accurate reporting and alignment with campaign objectives by tracking spend, ensuring process compliance, and validating outcomes.</li></ul><ul><li><p>
Use tools and dashboards to monitor performance and improve future campaign outcomes by identifying trends, testing hypotheses, and applying lessons learned.</p></li><li><p>
Source and manage agencies and vendors to ensure quality, efficiency, and compliance in marketing delivery by overseeing contracts, procurement, and financial reconciliation processes.</p></li><li><p>
Carry out other duties as directed by the Department head, to support strategic or operational needs, by adapting to evolving requirements and contributing to special initiatives.</p></li><li><p>
Perform other department duties related to his / her position as directed by the Head of the Department.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><p>
</p><ul><li><p>Bachelor&rsquo;s Degree or Equivalent with Minimum 10 years of job- related experience</p></li><li><p>
Solid foundation in brand and marketing strategy, planning and management</p></li><li><p>
Working knowledge and experience in marketing platforms and analytics tools</p></li><li><p>
Expertise in brand strategy, creative direction, and content delivery</p></li><li><p>
Experience managing above-the-line and digital campaigns, including social media, websites and email marketing, with a global approach.</p></li><li><p>
Command of English language</p></li><li><p>
Proven ability to collaborate with cross-functional teams and agency partners</p></li><li><p>
Strong delegation, coaching and team development skills</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000LT</div></div></div></div></div></div></div></div>

Head of Marketing & Brand

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible to drive the development and execution of HIA&rsquo;s brand and marketing strategy to enhance visibility, engagement, and alignment with the HIA's strategic objectives. Lead cross-channel brand campaigns and creative direction across paid, owned, and earned media to ensure a consistent, high- impact brand presence. Collaborate with internal and external stakeholders, including Communications, Sponsorship, and Qatar Airways Group entities, to ensure brand alignment, governance, and innovation across all public-facing content and marketing initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Lead the brand and marketing strategy for HIA to ensure the brand evolves, stays relevant, and is consistently applied across channels by aligning initiatives with business goals and coordinating across Marketing and Communication functions.
  </li>
  <li>
   Set KPIs and ROI targets for paid, owned, and content performance to track the effectiveness of marketing initiatives by aligning measurement criteria with business objectives and campaign goals.
  </li>
  <li>
   Plan long-term media mix across paid, owned, and earned channels, to improve brand awareness, reach, and marketing efficiency, by leveraging performance insights, audience behavior data, and media cost- effectiveness.
  </li>
  <li>
   Define creative and messaging direction with a global-local approach, to ensure messaging consistency and local relevance across platforms, by collaborating with internal stakeholders and agency partners.
  </li>
  <li>
   Establish brand governance frameworks by providing guidelines, templates, and review mechanisms to ensure compliance with brand standards by internal teams, agencies, and partners.
  </li>
  <li>
   Lead cross-channel brand campaigns across digital and above-the-line platforms to enhance brand reach, consistency, and impact by overseeing paid and organic media initiatives from strategy to execution.
  </li>
  <li>
   Direct creative development and content creation strategies to deliver cohesive, high-quality brand communications by aligning messaging, formats, and visual identity with HIA brand standards and business objectives.
  </li>
  <li>
   Drive insight-led improvements in brand and marketing performance, to increase campaign efficiency and audience engagement, by integrating performance data, customer insights, and market trends into planning cycles.
  </li>
  <li>
   Champion creative excellence and innovation across brand and marketing outputs, to strengthen brand differentiation and drive engagement, by setting standards, evaluating content quality, and encouraging bold creative execution.
  </li>
  <li>
   Use audience insights and performance data to inform channel strategy, content priorities, and campaign design by leveraging tools, feedback loops, and historical campaign analysis.
  </li>
  <li>
   Align with the Marketing and Communication teams, internal departments, and Qatar Airways Group subsidiaries to maintain a unified and coordinated brand approach by participating in planning cycles and campaign approvals.
  </li>
  <li>
   Safeguard brand integrity in public-facing campaigns and key moments, to support reputation management and stakeholder trust, by applying brand principles and collaborating on sensitive communications.
  </li>
  <li>
   Collaborate with the Communications, Events, Sponsorship, and Protocol teams to coordinate content planning, campaign alignment, and approvals to ensure brand coherence and message synergy across all public-facing initiatives.
  </li>
  <li>
   Engage with Qatar Airways Group entities and subsidiaries to align group-wide marketing and brand messaging by facilitating consistent brand application, providing guidance, and contributing to shared campaigns.
  </li>
  <li>
   Own and allocate the brand and marketing budget to ensure optimal resource use with measurable ROI, prioritizing high-impact activities and tracking spend effectiveness.
  </li>
  <li>
   Maintain a cross-functional content and campaign calendar to coordinate marketing efforts and timelines across departments by mapping key initiatives, deadlines, and collaboration points.
  </li>
  <li>
   Support internal departments and subsidiaries with brand guidance to ensure consistency in messaging and approved asset usage by reviewing requests, providing input, and sharing brand templates.
  </li>
  <li>
   Deliver end-to-end brand campaigns across paid, owned, and earned channels to maximize impact and message cohesion by managing media planning, creative rollout, and content delivery.
  </li>
  <li>
   Oversee editorial content across digital platforms to maintain brand tone and standards across social media, website, and email by reviewing content plans, editing outputs, and enforcing editorial guidelines.
  </li>
  <li>
   Manage internal teams and external agency partners, deliver brand-compliant work efficiently and on time, oversee project workflows, deliverable reviews, and performance expectations.
  </li>
  <li>
   Oversee brand and marketing tools, processes, and contracts to ensure operational efficiency and governance by maintaining documentation, workflows, and vendor agreements in line with internal policies.
  </li>
  <li>
   Manage marketing budgets and implement controls to ensure accurate reporting and alignment with campaign objectives by tracking spend, ensuring process compliance, and validating outcomes.
  </li>
  <li>
   Use tools and dashboards to monitor performance and improve future campaign outcomes by identifying trends, testing hypotheses, and applying lessons learned.
  </li>
  <li>
   Source and manage agencies and vendors to ensure quality, efficiency, and compliance in marketing delivery by overseeing contracts, procurement, and financial reconciliation processes.
  </li>
  <li>
   Carry out other duties as directed by the Department head, to support strategic or operational needs, by adapting to evolving requirements and contributing to special initiatives.
  </li>
  <li>
   Perform other department duties related to his / her position as directed by the Head of the Department.
  </li>
 </ul>
 <p>
 </p>
</div>


Qatar Living®

<div>
 <p>
  The Head of Content will be responsible for overseeing the direction of all content, marketing campaigns, and advertising initiatives. This role focuses on shaping and evolving the content strategy, ensuring brand consistency, and maximizing sales opportunities through impactful advertising. As a Creative Content Head you will be required to lead a team of creatives, working closely with marketing and sales teams, and delivering innovative campaigns that drive engagement, visibility, and revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead and inspire a team of content creators, designers, and marketing professionals to deliver visually captivating and audience-relevant content for the Company across digital platforms, including social media, website, and mobile applications.
  </li>
  <li>
   Develop and execute creative content and marketing strategies that align with the Company&rsquo;s vision, mission, and target audience, with a focus on driving engagement, brand awareness, and revenue.
  </li>
  <li>
   Collaborate closely with the sales team to create compelling advertising campaigns for clients, ensuring alignment with the Company&rsquo;s brand values while maximizing profit from advertising and marketing sales.
  </li>
  <li>
   Oversee the creation of innovative digital advertising campaigns, both paid and organic, with a focus on enhancing audience interaction and achieving commercial success.
  </li>
  <li>
   Work with the marketing team to develop cross-functional strategies that improve the effectiveness of email marketing, social media, SEO, SEM, and paid media campaigns.
  </li>
  <li>
   Stay updated on market trends, cultural insights, and audience preferences to ensure content and marketing strategies remain relevant and fresh.
  </li>
  <li>
   Analyze campaign performance and generate actionable insights to continuously optimize marketing efforts and maximize return on investment (ROI).
  </li>
  <li>
   Maintain the highest quality standards in content production while adhering to Company&rsquo;s branding guidelines and legal requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS
  </strong>
 </p>
 <ul>
  <li>
   Exceptional leadership and team management skills with a strong ability to guide creative professionals and foster a collaborative team environment.
  </li>
  <li>
   Strong commercial acumen with experience in driving advertising revenue through creative campaigns and marketing strategies.
  </li>
  <li>
   Excellent communication, presentation, and interpersonal skills.
  </li>
  <li>
   Fluent in English; Arabic is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION &amp; KNOWLEDGE
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Communications, Graphic Design, or a related field. A Master's degree is a plus.
  </li>
  <li>
   A proven track record (7 years) in content leadership, preferably within digital media, advertising, or lifestyle content.
  </li>
  <li>
   In-depth understanding of digital marketing strategies, including social media management, SEO, SEM, email marketing, and content marketing
  </li>
 </ul>
 <p>
 </p>
</div>


Head of Content

Keeta

<div>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <ol>
  <li>
   Responsible for the development and operation of regional chain brands, and responsible for the user promotion and scale improvement of the brands; Implement the company's sales strategy and achieve the performance target;
  </li>
  <li>
   Responsible for promoting in-depth cooperation between regional chain brands and platforms in brand marketing, promotional activities, user operations and other fields to enhance brand image;
  </li>
  <li>
   In-depth understanding of brand business operations, and help brands to develop professional delivery solutions and landing; Guide customer delivery operation iteration through business data analysis, and continuously promote the in-depth link between platform and brand;
  </li>
  <li>
   Establish a good communication relationship with the distribution department, as a bridge between brand and platform distribution, and cooperate with the distribution side to continuously improve the brand distribution
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Need From You:
  </strong>
 </p>
 <ol>
  <li>
   1-2 years of experience in the food delivery industry, catering industry, or instant retail sales.
  </li>
  <li>
   2+ years of experience in key account manager.
  </li>
  <li>
   Results-oriented with excellent execution, having achieved outstanding sales performance in the past.
  </li>
  <li>
   Excellent communication and proposal skills, good execution, can quickly promote business cooperation.
  </li>
  <li>
   Have a strong business negotiation and a certain market development ability, insight into customer/user needs, the courage to accept challenges.
  </li>
  <li>
   Excellent awareness of user experience and merchant operation service.
  </li>
  <li>
   Able to embrace change, accept regional relocations in the Middle East.
  </li>
  <li>
   Native speaker of Arabic, able to use English as a working language, possess English reading and writing skills, and be proficient in using office software.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Makes This Role Exciting：
  </strong>
 </p>
 <ol>
  <li>
   Participated in and witnessed the rapid development of Meituan's global food delivery business, competing head-to-head with top international players.
  </li>
  <li>
   Pioneered the expansion into one of the Middle East's most developed and diverse markets from the ground up, jointly driving rapid business growth.
  </li>
  <li>
   Managed a diverse team and gained exceptional opportunities to deepen professional expertise.
  </li>
 </ol>
 <p>
 </p>
</div>


Key Account Manager

Hilton

<div><p>Head of Commercial at The Plaza Doha LXR hotels &amp; resorts</p><p>
The Head of Commercial is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.</p><p><b><br>
What will I be doing?</b></p><p><br>
The Head of Commercial, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.</p><p>
</p><p>This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.</p><p>
</p><p>The Head of Commercial is a role model for the commercial community and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.</p><p>
</p><p>The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.</p><p>
</p><p>A Head of Commercial will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:</p><ul><li>
Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li><li>
Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li><li>
Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li><li>
Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li><li>
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li><li>
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li><li>
Presents commercial strategies to Regional Team and key stakeholders.</li><li>
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li><li>
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li><li>
Participate in the leadership activity of the Hotel and Region.</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Head of Commercial serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li><li>
Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li><li>
3+ experience working in a collaborative/matrixed environment</li><li>
3+ years working with departmental financial data to make strategic/tactical decisions</li><li>
3+ years of experience evaluating and identifying business opportunities for a business</li><li>
At least 3 years of experience managing a sales or commercial team</li><li>
Fluent in English</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
3+ years working in a multi-complex hotel/travel industry environment</li><li>
Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li><li>
Local language, strong attribute to have</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Head of Commercial at The Plaza Doha LXR hotels & resorts

C2HR LLP

<p><b>Purpose :</b><br/>Represent MORIANO Brand and shop in the Qatari market. Run daily operations end to end with full ownership of all management tasks. Lead sales and drive revenue growth and diversification. Enable and provide the highest level of service quality at all times. Use practical tailoring knowledge to create unique design experiences with customers and set realistic promises for outcome and delivery, in alignment with the Head Tailor.</p><p><b>Key responsibilities:</b></p><ul><li>Be the main representative of the MORIANO brand and shop in Qatar</li><li>Lead the sales process end-to-end, creating unique experiences for each customer to build long-term relationships (for recurring business)</li><li>Provide sales best practices and train junior staff to achieve highest service quality at all times</li><li>Assist during fittings by preparing garments and taking simple measurements when the team is stretched preferred</li><li>Oversee order flow from check in to fitting to collection. Remove bottlenecks quickly</li><li>Handle customer escalations and service recovery. Protect ratings and repeat business</li><li>Provide practical guidance on garment construction and alterations</li><li>Build local partnerships with menswear stores, dry cleaners and event planners using existing network preferred</li><li>Drive and oversee marketing activities to build MORIANO brand in the market</li><li>Propose yearly and monthly sales plans to shop owners. Execute them and track progress each week and adjust actions where necessary</li><li>Review income and expenses every week. Keep clear records and share simple summaries with the owner</li><li>Propose price lists and seasonal promotions to owners. Review and approve discount requests within agreed limits</li><li>Plan staff schedules that protect coverage across busy hours and rest days</li><li>Hold short daily or weekly huddles with Sales and Head Tailor to align promises with capacity</li><li>Maintain supplier relationships for fabrics, trims, packaging and equipment service</li><li>Keep the shop compliant with local labor rules, safety practices and basic HR policies</li><li>Propose recruitment needs and align with owners on recruitment process for execution, driving end-to-end process with support from owners where needed</li><li>Ensure on the job training of the staff, propose training opportunities (external/internal) to owners and run regular performance reviews to identify growth areas of staff</li></ul><p><b>Minimum requirements:</b></p><ul><li>15 or more years in (fashion) retail or service operations with accomplished sales targets</li><li>Proven track record in similar role, managing a tailor or (fashion) retail shop</li><li>Proven leadership across hiring, coaching, scheduling and conflict resolution</li><li>Strong numeracy and comfort with basic income and expense tracking</li><li>Working knowledge of fittings and alterations so timelines and prices are realistic</li><li>Completed tailoring training / apprenticeship (preferred)</li><li>Clear spoken and written English and strong customer empathy</li></ul><p>Job Type: Full-time</p><p>Pay: QAR10,000.00 - QAR15,000.00 per month</p>

General Manager - Premium Tailoring Business

Sephora

<div><p><b>Job ID</b>: 197205<br>
<b>Location Name:</b> [[filter8]]<br>
<b>Address:</b> [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA)<br>
<b>Job Type:</b> Full Time<br>
<b>Position Type (Regular/Temporary):</b> Regular<br>
<b>Job Function:</b> [[filter14]]<br>
<b>Is This Position Eligible for Remote? : </b>[[req_remoteeligible]]</p><p></p><p><b><br>
MISSION: </b><b>To </b><b>ensure</b><b> the </b><b>delivery</b><b> of </b><b>exceptional</b><b> </b><b>operational</b><b> and commercial standards </b><b>throughout</b><b> the store, </b><b>with</b><b> focus on </b><b>providing</b><b> an </b><b>elevated</b><b> </b><b>customer</b><b> </b><b>experience</b><b>. The Store </b><b>Director</b><b> </b><b>needs</b><b> to </b><b>ensure</b><b> compliance in all areas of </b><b>operational</b><b> </b><b>activity</b><b> and drive sales and </b><b>profitability</b><b> </b><b>through</b><b> the performance and </b><b>development</b><b> of the Management team, </b><b>whilst</b><b> </b><b>managing</b><b> </b><b>within</b><b> </b><b>agreed</b><b> budgets.</b></p><p></p><p><b><br>
Responsibilities</b></p><p><b>
Client Experience</b></p><ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><p></p><p><b><br>
Sales
</b></p><ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><p><br>
</p><p><b>Operations</b></p><ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul><p><br>
</p><p><b>Business</b></p><ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul><p></p><p><b><br>
People</b></p><ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul><p></p><p><b><br>
Relationships</b></p><p></p><p><b><br>
Internal Relationships</b></p><ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul><p><br>
</p><p><b>External Relationships</b></p><ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><p></p><p><b><br>
Job Holder Profile</b></p><div><br>
</div><p><b>Training Knowledge
</b></p><ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul><p><br>
</p><p><b>Languages</b></p><ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul><p></p><p><b><br>
Competencies</b></p><ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul><p>
.</p></div>

Store Director

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