head of operation and logistics

Archers Global LLC FZ

We are looking for a Head of Sales &amp; Operations for a Shipping and Logistics company in Dubai. The Head of Sales &amp; Operations will be a senior leadership hire responsible for driving commercial growth and operational excellence, with deep expertise in Air Freight and 3PL as the core focus areas.While the company operates across Air, Sea, Road, and 3PL, this role requires a leader who can strengthen Air and 3PL revenues, manage complex customer requirements, and ensure operational alignment across all logistics services.What This Role Will OwnCommercial Leadership &ndash; Air &amp; 3PL (Primary Focus)<ul><li>Own and execute the sales and revenue strategy for Air Freight and 3PL services in the UAE</li><li>Drive new business development, key account growth, and contract logistics opportunities</li><li>Position integrated Air + 3PL solutions for customers requiring speed, scalability, and value-added services</li><li>Work closely with the Head of Sales on pipeline management, revenue targets, and deal closures</li><li>Personally lead high-value negotiations and strategic client engagements</li><li>Monitor market trends, pricing, and competitor activity within Air and 3PL segments</li></ul>Multi-Modal Operations Oversight (Air, Sea &amp; Road)<ul><li>Provide leadership oversight to customer service and operations teams across all logistics modes</li><li>Ensure Air and 3PL commitments are delivered seamlessly through strong operational coordination</li><li>Work with the Head of Customer Service to maintain SLA adherence, turnaround times, and service quality</li><li>Support operational alignment for Sea and Road services as part of end-to-end solutions</li><li>Identify process gaps and drive continuous improvement across workflows</li></ul>People &amp; Leadership Management<ul><li>Lead, mentor, and develop team members, including direct reports</li><li>Define KPIs across sales, customer service, and operational functions</li><li>Build a performance-driven, customer-centric leadership culture</li><li>Support capability development and succession planning</li></ul>Strategic Contribution<ul><li>Partner with senior management on growth strategy, forecasting, and expansion initiatives</li><li>Support scaling of Air and 3PL capabilities, partnerships, and infrastructure</li><li>Provide leadership input on pricing, service design, and go-to-market strategy</li><li>Ensure compliance with UAE regulations and industry standards</li></ul>Ideal Candidate ProfileMandatory Experience<ul><li>10 - 12 years of experience in Shipping, Freight Forwarding, or Logistics</li><li>Minimum 5 years of hands-on experience in the UAE logistics market (mandatory)</li><li>Proven depth in Air Freight commercial and operational management</li><li>Strong experience in 3PL / contract logistics environments</li><li>Experience managing both sales and operations or customer service teams</li></ul>Preferred / Supporting Exposure<ul><li>Exposure to Sea Freight and Road Transport operations</li><li>Experience working in multi-modal logistics environments</li></ul>Skills &amp; Leadership Traits<ul><li>Strong understanding of UAE Air Freight and 3PL ecosystems</li><li>Commercially driven with solid operational judgment</li><li>Confident leader capable of managing senior stakeholders and teams</li><li>Strong negotiation, communication, and decision-making skills</li><li>Comfortable working in fast-paced, growth-oriented environments</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or related field</li><li>MBA or equivalent qualification is an advantage but not mandatory</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Do you have hands-on experience managing Air Freight (Import &amp; Export) operations and sales?</li><li>Have you directly managed senior team members such as Sales Heads, AGM / Sales Managers, or Operations / Customer Service managers?</li><li>Have you personally handled key client relationships and high-value commercial negotiations in the UAE market?</li></ul>Experience:<ul><li>UAE Market Shipping/Logistics Sales: 4 years (Required)</li><li>Shipping/Logistic/Freight forwarding industry: 8 years (Required)</li></ul>

Head of Sales & Operations (Shipping & Logistics)

CropMentor Technologies Private Limited

1. KEY RESPONSIBILITIES (KRA)A. Strategic Procurement (Input Side):<ul><li>Sourcing: Lead the procurement of raw materials (Biomass, Organic waste, Minerals) from local aggregators. Negotiate contracts to keep production costs below benchmark.</li></ul><ul><li>Vendor Development: Develop a network of reliable suppliers in UP. Break the monopoly of single vendors.</li></ul><ul><li>Inventory Planning: Ensure the factory never stops due to raw material shortage, but also ensure capital is not stuck in dead stock.</li></ul>B. Demand Planning &amp; Fulfillment (The Bridge):<ul><li>S&amp;OP Leadership: Lead the &quot;Sales &amp; Operations Planning&quot; meet with the Sales Head. Translate sales forecasts into production plans. . Manage regional depots to ensure 24-hour delivery promise.</li></ul><ul><li>Zero Stock-Out: Ensure that our distributors in Bulandshahr/Meerut/NCR never face a &quot;Stock Out&quot; situation during peak season.</li></ul><ul><li>Order to Cash: Streamline the process from Order Booking -&gt; Dispatch -&gt; Delivery -&gt; Payment Collection.</li></ul>C. Logistics &amp; Distribution (The Movement):<ul><li>Fleet Management: optimize the route plan for our fleet (Trucks/Pickups). Reduce Cost Per KM.</li></ul><ul><li>Delhi NCR Network: Leverage your knowledge of Delhi NCR to manage logistics for both outward (Fertilizer) and inward (Crop Buyback) movement.</li></ul><ul><li>Warehousing: insured the Correct Inventory management system with FIFO principle and ensure all the certification licenses &amp; HSE parameters.</li></ul>D. Market Linkage (The Buyback Specialist):<ul><li>Crop Procurement: Design the logistics for collecting &quot;Buyback Crops&quot; from farmers' doorsteps.</li></ul><ul><li>Mandi Operations: Use your Delhi-NCR market connections to offload the bought-back crops at the best rates in mandis like Azadpur/Ghazipur or to institutional buyers.</li></ul>E. Governance &amp; Compliance (The &quot;Paper Trail&quot;)<ul><li>In MSMEs, organic certifications and FCO (Fertilizer Control Order) compliance can be lost due to poor filing. The Head of Supply Chain must own the Traceability Audit.</li></ul>F.Batch-Level Traceability: Responsibility for maintaining &quot;Seed-to-Shelf&quot; documentation to satisfy NPOP/PGS-India audits.G.Legal Documentation: Managing Annual Maintenance Contracts (AMCs) with third-party logistics (3PL) and ensuring all transporters have valid insurance and &quot;Pollution Under Control&quot; (PUC) certificates to avoid transit seizures.H.Vendor KYC: Implementing a mandatory &quot;Vendor Onboarding Kit&quot; (GST, MSME Certificate, Bank Mandate, and Quality Undertaking) to prevent legal/tax friction.Financial Prudence &amp; Cash Flow Management<ul><li>In an MSME, &quot;Profit is Sanity, Cash is Queen.&quot; The SCM head must bridge the gap between procurement and the accounts team.</li></ul><ul><li>Reconciliation Management: Weekly &quot;Three-Way Match&quot; (Purchase Order vs. Goods Receipt Note vs. Vendor Invoice) to ensure no overpayments.</li></ul><ul><li>Credit Period Negotiation: Instead of just &quot;squeezing margins,&quot; the goal should be to align vendor payment cycles with the company's &quot;Order-to-Cash&quot; cycle to maintain liquidity.</li></ul><ul><li>Reverse Logistics Costing: Explicitly managing the cost of returns (damaged bags/rejected crops) which often bleeds MSME margins.</li></ul>Quality Assurance (QA) at Source<ul><li>Since &quot;Crop Mentor&quot; is an organic brand, quality isn't just a checkbox; it's the value proposition.</li></ul><ul><li>Inward Inspection SOPs: Creating simple, visual &quot;Accept/Reject&quot; charts for local aggregators to use during biomass/crop collection.</li></ul><ul><li>Moisture &amp; Contamination Control: Documentation of moisture levels at the time of procurement and during storage to prevent fungal growth (Aflatoxins), which is common in organic waste.</li></ul>3. CANDIDATE PROFILE (Who fits?)<ul><li>The Agri-Expert: Must have 7-10 years of solid experience in Agri-Input (Fertilizer/Seeds) or Fresh Produce Supply Chain.</li></ul><ul><li>NCR Knowledge: Strong understanding of the Delhi-NCR Transport &amp; Mandi network is non-negotiable.</li></ul><ul><li>Tech-Savvy: Must be comfortable implementing ERPs (Odoo/SAP) to track every truck and every bag.</li></ul><ul><li>Negotiator: Someone who can squeeze margins from transporters and vendors, not someone who just signs bills.</li></ul><ul><li>Education: MBA/PGDM from a reputed institute (NIAM, MANAGE, IRMA, or Tier-1 B-Schools preferred).</li></ul><ul><li>Hands-on Crisis Manager: Ability to handle local disruptions (e.g., strike at Azadpur Mandi or a truck breakdown in a remote UP village) without waiting for the Founder&rsquo;s intervention.</li></ul><ul><li>Process Architect: Since it's an MSME, they shouldn't just use an ERP; they must have the logic to design the workflow within the ERP.</li></ul>Position: Head &ndash; Supply Chain | Crop MentorLocation: NCR / willing to travelReporting to: FounderRole Overview:Crop Mentor is building a trusted organic agri brand. The Head &ndash; Supply Chain will lead end-to-end sourcing, procurement, warehousing, quality control, logistics, and demand planning to ensure consistent supply, cost efficiency, and regulatory compliance.Key Responsibilities:<ul><li>Develop and manage farmer &amp; supplier network</li></ul><ul><li>Ensure compliance with organic certification standards (NPOP / PGS)</li></ul><ul><li>Build procurement calendar aligned with crop cycles</li></ul><ul><li>Set up warehouse and storage SOPs</li></ul><ul><li>Lead inventory planning and reduce wastage</li></ul><ul><li>Optimize transportation cost</li></ul><ul><li>Implement basic ERP/inventory system</li></ul><ul><li>Build scalable supply model for e-commerce + retail</li></ul><ul><li>Manage audits and quality inspections</li></ul>Experience Required:<ul><li>6&ndash;12 years in Agri / FMCG supply chain</li></ul><ul><li>Experience in organic or food supply preferred</li></ul><ul><li>Strong negotiation and vendor management skills</li></ul><ul><li>Experience in setting up supply chain from scratch preferred</li></ul><ul><li>MBA / Agri background preferred</li></ul>Metric	TargetCost Efficiency	Reduce Procurement &amp; Logistics cost by 10-15% YoYFulfillment Rate	&gt; 98% (On-time delivery to dealers)Compliance	100% Adherence to FCO &amp; Organic StandardsWastage	Keep inventory wastage/shrinkage below 0.5%3. CANDIDATE PROFILE (Who Fits?)<ul><li>Experience: 7-12 Years of solid &quot;Ground Zero&quot; experience in Agri-Input, Organic Food, or FMCG Supply Chain.</li></ul><ul><li>NCR Knowledge: Strong understanding of the Delhi-NCR Transport &amp; Mandi network is non-negotiable.</li></ul><ul><li>Education: MBA/PGDM in Agri-Business or Supply Chain (NIAM, MANAGE, IRMA, or Tier-1 B-Schools preferred).</li></ul><ul><li>Tech-Savvy: Must be comfortable implementing ERPs (Odoo/SAP) to track every truck and every bag.</li></ul><ul><li>Personality: A tough negotiator who can handle transporters, vendors, and mandi agents with equal ease.</li></ul>Job Type: Full-timePay: ₹800,000.00 - ₹1,500,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Head - Supply chain & Logistics

Sliders Cable Park

About Yalla OrderYalla Order is a growing local delivery platform serving restaurants and shops in El Gouna. We focus on operational efficiency, service quality, and sustainable growth within the local market.We are expanding our operations and are looking for a strong Head of Operations to take full ownership of day-to-day execution and performance.Role OverviewThe Head of Operations is responsible for the full operational performance of Yalla Order. This role has direct responsibility for drivers, daily operations, cost control, and service quality.You will work closely with the Founder and have real decision-making authority across operations.This is a hands-on leadership role, not a purely administrative or office-based position.Key Responsibilities<ul><li>Full responsibility for daily delivery operations</li><li>Managing drivers, shifts, attendance, and performance</li><li>Controlling operational costs and driver incentives</li><li>Optimizing routing, batching, and delivery efficiency</li><li>Maintaining high on-time delivery performance (target &ge;95%)</li><li>Handling operational issues, escalations, and vendor coordination</li><li>Cash handling and daily/weekly reconciliation</li><li>Monitoring KPIs and improving operational efficiency</li><li>Hiring, training, and managing drivers and operations staff</li><li>Reporting directly to the Founder</li></ul>Ideal Candidate Profile<ul><li>Experience in delivery, logistics, or field operations</li><li>Strong execution and people-management skills</li><li>Cost-focused and detail-oriented</li><li>Comfortable making decisions and taking responsibility</li><li>Willing to be present on the ground when needed</li></ul>Background in companies such as delivery platforms, logistics firms, or fast-paced service businesses is an advantage.Compensation &amp; Benefits<ul><li>Base salary: EGP 25,000 &ndash; 35,000</li><li>Monthly performance bonus linked to operational results</li><li>Transportation and mobile allowance</li></ul>Job Type: Full-timePay: E&pound;25,000.00 - E&pound;36,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Hurghada/El Gouna?</li><li>When is the soonest you are available to start?</li></ul>Experience:<ul><li>operations management: 3 years (Preferred)</li><li>customer service: 1 year (Preferred)</li></ul>

Head of Operations (El Gouna)

BASIS.ed

<div>BASIS Leander is seeking a Head of Operations to join our bright, passionate team!
This position is reporting to the Vice President of Charter Schools, the Head of Operations will be responsible for the Finance and Facilities functions for the school site including vendor selection and management, purchasing and accounting, facilities management and technology. This position also serves as the onsite human resources contact, implementing programs designed by central office. This position partners with the Head of School to ensure that the academics are able to meet BASIS standards and manages a small operations staff.
Education and preferred experience
<ul><li>MBA or Bachelor&rsquo;s in Business Administration or similar degree</li>
<li>Valid Identity Verified Prints (IVP) Fingerprint Clearance Card</li>
<li>3-5 years in a financial or purchasing management role</li>
<li>2+ years of experience with facilities management</li>
<li>Experience with HR related functions preferred</li>
<li>Education management or non-profit management preferred
</li></ul>Primary Responsibilities
<ul><li>Oversees the physical operation of the school including security, IT, VOIP, copiers etc. and maintains the schools inventory of hardware and software</li>
<li>Manages the school budget and acts as the on-site bookkeeper keeping an accurate and continuous record of the financial position of the school, in partnership with a School Accountant based in the Central Office</li>
<li>Partners with the head of school with decisions regarding salaries and benefits for all personnel, including the evaluation of support staff.</li>
<li>Manages human resource functions for school employees in partnership with the central human resources team</li>
<li>Researches, evaluates, purchases and manages school services including building maintenance, housekeeping and grounds</li>
<li>Manages the purchase of all supplies including textbooks and school operating supplies</li>
<li>Arranges bids and develops specifications for all outside contractual work</li>
<li>Ensures the safety of personnel and students in their use of the facilities including the scheduling and management of required drills (fire, lockdown, etc.)</li>
<li>Manages the front office and specialized support staff including registrar and records management</li>
<li>Maintains accurate and complete records of all school assets</li>
</ul>
Competencies
<ul><li>Entrepreneurial spirit and mindset</li>
<li>Demonstrated knowledge of management principles and practices</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to think analytically and strategically</li>
<li>Excellent problem solving and negotiating skills</li>
<li>Ability to work independently with diverse constituents while maintain high professional standards</li>
<li>Exemplary organizational skills; ability to establish and manage multiple priorities; ability to work under pressure</li>
<li>Outstanding attention to detail and accuracy</li>
<li>Patience, flexibility and a sense of humor</li>
<li>Enjoys working in an environment serving children</li>
<li>Willingness and ability to address facility issues from plumbing and sanitation to repair and maintenance</li>
</ul>
Additional Job Information:
Benefits and Salary:
<ul><li>Salary for this position is competitive and dependent on education and experience</li>
<li>BASIS Ed offers a comprehensive benefits package, including but not limited to:
<ul><li>Employer paid medical and dental insurance</li>
<li>Vision insurance</li>
<li>PTO</li>
<li>Ability to add dependents</li>
<li>401k with partial match that grows over time</li>
<li>Employee Assistance Program</li>
<li>Childcare Savings Opportunity (KinderCare tuition discount)</li>
</ul></li></ul>BASIS (collectively, BASIS Educational Group, Inc. d/b/a BASIS Ed, BASIS Schools, Inc., BDC, A Public Charter School, Inc., BTX Schools, Inc., BASIS Independent Schools, LLC, and any other entity managed by BASIS Ed), is an Equal Opportunity Employer. All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, age, national origin, sexual orientation, disability or any other classification protected by law. BASIS expressly prohibits any form of unlawful employee or student harassment. For additional information, please visit our Careers website at http://jobs.basised.com.</div>

Head of Operations

Kuehne+Nagel

<div><div><div><div>It's more than a job</div></div>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<div><div> 
How you create impact</div></div><div>
The Head of Global Integrated Logistics Service Delivery India is a member of Global Integrated Logistics Management Team.</div><div>
The Head of Global Integrated Logistics Service Delivery India is directly responsible for Control Tower Operations, Data Quality Engineering and Business Analytics services in India, furthermore this role enables the efficient and comfortable working environment for the other Integrated Logistics services and functions in India, namely Business Management, Solution &amp; Business Development, Quality Management, Excellence Management, Continuous Improvement, Procurement, Network Engineering, Customer On-boarding and Software House.</div><div><div>
The Global Integrated Logistics facility in India: 
<ul><li>Ensure that the office facility is sufficient to accommodate Integrated Logistics staff of all departments in line with QSHE requirements.</li><li>Ensure that the office facility maintains the layout in line with Integrated Logistics branding concept.</li><li>Strategic planning of the facility expansion in line with Integrated Logistics growth plans.</li></ul></div><div>
People management &amp; compliance: 
<ul><li>Ensure the day-to-day management of all 4PL Control Tower, Data Quality Engineering and Business Analytics employees is carried out in accordance with HR guidelines (i.e., performance and salary reviews, holidays).</li><li>Lead and motivate the team members and actively support their professional development, skills, and experiences by executing regular performance review meetings.</li><li>Ensure that all employees successfully passed all required trainings.</li><li>Ensure all team members are working in accordance with current KN instructions, guidelines and standards.</li><li>Ensure quality compliance as per internal and external regulations and agreements.</li></ul></div><div>
The daily operations: 
<ul><li>Maintaining Control Tower, Data Quality Engineering and Business Analytics organizational structure in line with global Integrated Logistics blueprint.</li><li>Making sure the employees in Control Tower are fully aware, understand and operating in accordance with related contracts, SOPs (Standard Operations Processes) and WIs (Working Instructions).</li><li>Making sure Data Quality Engineering services are provided in line with the corporate Integrated Logistics Data Quality Framework, in line with Kuehne + Nagel data security policy and GDPR.</li><li>Making sure Business Analytics services are provided in line with the corporate standards, using corporate Business Intelligence tools, in line with Kuehne + Nagel data security policy and GDPR.</li><li>Driving high customer satisfaction for Control Tower Operations, Data Quality Engineering and Business Analytics services.</li><li>Control of KPIs (Key Performance Indicator) for his / her area of responsibility and achievement of agreed performance levels, applying Integrated Logistics global standard performance management framework.</li></ul></div><div>
Process efficiency &amp; landing digital services: 
<ul><li>Develop and drive strategies to reduce costs and to increase efficiency.</li><li>Maintaining Cost driver models (CDMs) according to latest state of operations, conducting internal and external Value Stream mapping sessions, identifying improvement opportunities.</li><li>Supporting landing of digital road map services into daily Control Tower operations, ensuring efficient change management.</li></ul></div><div>
Cost control &amp; cost management 
<ul><li>Ensuring transparency and auditability of the operating cost calculation in India, contribution to setting up and regular review of LMS (logistics management services).</li><li>Ensure that the assigned P/Ls are well managed and in accordance with set targets.</li><li>Support internal and external audits in his/her department.</li></ul></div><div>
Cross-functional collaboration: 
<ul><li>Take an active role in the meetings with Business Management and all other Integrated Logistics functions, Customers and Logistics Service Providers (LSPs) and other parties, as appropriate.</li><li>Support the definition and implementation of processes for new customers or services.</li><li>Support business &amp; solutions development teams with providing guidance on the operational solutions, aligning on feasibility of operational set-up proposed for new Integrated Logistics customers.</li></ul></div><div>
GDP / GXP Compliance: 
<ul><li>Compliance and realization of the pharma &amp; healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN &ndash; Integrated Logistics organization.</li><li>Adhere to KN Product standards such as e.g. KN Pharma Chain</li><li>Compliance with required customer quality standards</li><li>Adhere to the WHO GDP guidelines (Technical report series) and EU guidelines latest versions.</li></ul></div><div>
Additional tasks: 
<ul><li>execute additional tasks delegated by his/her line management,</li><li>follow the instructions of the supervisor and to carry out other instructions of the supervisor than those mentioned above, provided that they are in accordance with the law, ethical standards, health and safety and fire regulations, and environmental protection, and as long as they do not exceed the employee's qualifications,</li><li>read and comply with the Work Regulations and other regulations applicable at the Employer as well as health, safety &amp; fire protection regulations.</li><li>respect company&rsquo;s confidentiality &amp; compliance regulations (e.g., Code of Conduct, QSHE),</li><li>protect personal data from unauthorized access, unwarranted modification or destruction, illegal disclosure or acquisition to an extent appropriate to the employee's tasks of processing personal data or when processing personal data.</li></ul></div></div><div><div><div>
What we would like you to bring</div></div><ul><li>Formal education in logistics with a very good understanding of the forwarding business, graduated in Transportation and/or Logistics and post-graduated MBA</li><li>Solid experiences in all transportation modes is an advantage,</li><li>At least 10 years experiences in various Integrated Logistics (4PL) roles, as well as people management ability to motivate and lead people also under pressure,</li><li>Very good time management skills, ability to delegate and very good communication skills,</li><li>Process driven, very good (self-) organization skills,</li><li>Strong analytical and problem-solving skills,</li><li>Highly customer focused,</li><li>Ability to fulfil critical tasks in time, to keep deadlines and to set priorities,</li><li>Reliable, flexible where needed and extremely motivated,</li><li>Very accountable and target oriented,</li><li>Willingness to assume responsibility, to learn and to adopt new processes,</li><li>Willingness to travel up to 50%,</li><li>Fluent (written and verbal) in English, a second language is an advantage,</li><li>Knowledge of and adherence to quality standards (such as QSHE or GXP),</li><li>Understand and respect the company confidentiality and compliance regulations (e.g., Code of Conduct).</li><li>Employee is expected to follow Kuehne+Nagel values and expected behaviors</li></ul></div><div><div>
Who we are</div></div>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</div>
<div>Contact
 Bobby Ren
 bobby.ren@kuehne-nagel.com</div></div>

Head of Global Integrated Logistics Service Delivery India

GuestReady

<div>
 
 GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we&rsquo;ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.
 
 
 
 
 
 GuestReady is currently looking for
 
 Head of Operations.
 
 The Head of Operations is a senior leadership role with full ownership of end-to-end operations for a short-term rental portfolio. This role oversees Guest Experience, Field &amp; Property Operations, Housekeeping, Maintenance, Quality Control, and Vendor Management, ensuring operational excellence, profitability, and scalability in a fast-paced Dubai market.
 
 
 
 
 
 This position combines strategic leadership with a
 
 highly hands-on operating approach.
 
 The role requires spending
 
 quality, informative time with teams at all levels
 
 , including field and on-ground teams, to deeply understand operational realities, coach teams, and continuously improve execution. The Head of Operations manages
 
 large, multi-layered teams,
 
 including multiple Operations Managers with direct reporting lines, and acts as the key operational partner to senior leadership.
 
 
 
 
 
 The Head of Operations is ultimately accountable for service quality, SLA performance, cost control, guest satisfaction, and operational readiness across the portfolio.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. End-to-End Operational Ownership
 
 <ul>
 <li>
 Own all daily and strategic operations across Dubai, ensuring consistent service delivery to guests and property owners.
 </li>
 <li>
 Oversee Guest Experience, guest communications and end-to-end journey, Housekeeping, Maintenance, Field Operations, and Vendor Performance.
 </li>
 <li>
 Ensure seamless execution across all guest touchpoints: pre-arrival, check-in, in-stay, check-out, and post-stay.
 </li>
 <li>
 Maintain full operational readiness during peak seasons, high occupancy periods, and portfolio growth phases.
 </li>
 <li>
 Remain
 
 actively involved on the ground
 
 , regularly visiting properties, field teams, and operational hubs to ensure standards are met and challenges are addressed firsthand.
 </li>
 </ul>
 
 2.
 
 People Leadership, Coaching &amp; Team Performance
 
 
 <ul>
 <li>
 Lead, manage, and develop a
 
 large operations organization
 
 consisting of multiple Operations Managers, Team Leads, Supervisors, and frontline teams.
 </li>
 <li>
 Manage
 
 multiple managers directly reporting
 
 while ensuring strong alignment, communication, and accountability across layers.
 </li>
 <li>
 Spend
 
 meaningful, hands-on time with teams
 
 , including field staff, to understand challenges, coach in real scenarios, and drive operational excellence.
 </li>
 <li>
 Build a strong leadership pipeline through structured development, clear ownership, and performance accountability.
 </li>
 <li>
 Drive
 
 continuous training, upskilling, coaching, and mentorship
 
 for team members from direct reports to the broader operations and field teams.
 </li>
 <li>
 Ensure structured onboarding, regular performance reviews, and continuous feedback loops.
 </li>
 <li>
 Foster a culture of ownership, service excellence, discipline, and continuous improvement in a fast-paced environment.
 </li>
 </ul>
 
 3.
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Oversee all guest communication channels (phone, email, WhatsApp, Airbnb,
 
 Booking.com
 
 , etc.).
 </li>
 <li>
 Ensure professional handling of VIP guests, escalations, complaints, and claims.
 </li>
 <li>
 Maintain high guest satisfaction scores, fast response times, and effective issue resolution.
 </li>
 <li>
 Define and enforce clear escalation paths and accountability for all guest-related issues.
 </li>
 </ul>
 
 4.
 
 Field Operations, Quality &amp; Housekeeping Oversight
 
 
 <ul>
 <li>
 Oversee housekeeping operations, inspections, spot checks, onboarding/offboarding of units, and maintenance execution.
 </li>
 <li>
 Ensure strict adherence to SOPs, cleaning standards, quality benchmarks, and SLA compliance.
 </li>
 <li>
 Work closely with on-ground teams to identify gaps, improve execution, and reinforce standards through direct engagement.
 </li>
 <li>
 Coordinate with community management entities (e.g., Emaar, Nakheel, Damac) for access, permits, and local processes.
 </li>
 <li>
 Ensure access cards, key management, and logistics are fully controlled, tracked, and documented.
 </li>
 </ul>
 
 5.
 
 Vendor &amp; Cost Management
 
 
 <ul>
 <li>
 Own relationships with third-party vendors (cleaning, maintenance, field support).
 </li>
 <li>
 Negotiate contracts, manage SLAs, and monitor vendor performance.
 </li>
 <li>
 Drive cost control, forecasting, and margin protection across all operational functions.
 </li>
 <li>
 Approve operational expenses, refunds, and compensations in line with company policies.
 </li>
 </ul>
 
 6.
 
 Operational Excellence, KPIs &amp; Process Improvement
 
 
 <ul>
 <li>
 Own and monitor operational KPIs including guest satisfaction, SLA adherence, response times, cost per stay, and margins.
 </li>
 <li>
 Use data and dashboards to identify trends, risks, and inefficiencies.
 </li>
 <li>
 Drive continuous improvement initiatives across operations by refining SOPs, workflows, and service standards to enhance service quality, efficiency, and overall performance, while adapting to Dubai-specific operational realities.
 </li>
 <li>
 Balance standardization with the flexibility required in a fast-moving UAE market.
 </li>
 </ul>
 
 7.
 
 Technology, Automation &amp; Scalability
 
 
 <ul>
 <li>
 Champion the use of property management systems, CRMs, task management tools, and automation solutions.
 </li>
 <li>
 Partner with Product, Tech, and Finance teams to enhance operational tooling and reporting.
 </li>
 <li>
 Reduce manual processes and improve scalability through smart process design and automation.
 </li>
 </ul>
 
 8.
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the primary operational point of contact for senior leadership in Dubai.
 </li>
 <li>
 Collaborate closely with Owner Success, Finance, HR, Product, Commercial, and Global Operations teams.
 </li>
 <li>
 Represent operations in strategic discussions, audits, and expansion initiatives, both locally and globally.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 7+ years of senior operations leadership experience in short-term rentals, hospitality, property management, facilities management, or service-driven environments.
 </li>
 <li>
 
 Proven experience managing large, multi-layered teams
 
 , including multiple managers directly reporting.
 </li>
 <li>
 Demonstrated success operating in
 
 fast-paced, high-growth environments
 
 with complex operational demands.
 </li>
 <li>
 Strong track record of scaling operations, improving service quality, and managing costs.
 </li>
 <li>
 Experience operating in Dubai or the UAE market is highly preferred
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strong business and financial acumen with confidence managing KPIs, budgets, and trade-offs.
 </li>
 <li>
 Excellent stakeholder management and communication skills; fluency in English required, with Arabic considered a strong advantage.
 </li>
 <li>
 Highly organized, data-driven, and solutions-oriented.
 </li>
 <li>
 
 Hands-on leader
 
 ; who balances strategic thinking with deep operational involvement.
 </li>
 <li>
 Tech-savvy with a strong interest in automation and operational efficiency.
 </li>
 </ul>
 
 Other Requirements
 
 <ul>
 <li>
 Valid UAE Driver&rsquo;s License is a must.
 </li>
 <li>
 Ability to thrive in a
 
 fast-paced, high-pressure, and high-growth environment
 
 .
 </li>
 </ul>
 
 
 
 
 
 Why You'll Love Working with Us:
 
 
 <ul>
 <li>
 🏡 Hybrid work flexibility
 </li>
 <li>
 🚀 Join a fast-growing company in the booming travel industry.
 </li>
 <li>
 🌍 Work in a dynamic, multicultural team.
 </li>
 <li>
 📚 Opportunities for learning and career development.
 </li>
 <li>
 🏥 Comprehensive health insurance.
 </li>
 <li>
 🧘 Focus on wellbeing with supportive activities.
 </li>
 </ul>
 
 
 
 
 We&rsquo;re excited to hear from you and discover how you can contribute to our journey!
 
 
 
 
 
 
 Diversity and Inclusion
 
 
 
 At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture
 
</div>

SourceOff Services

Job DescriptionDepartment: Tool RoomDesignation: HOD &ndash; Tool RoomReporting To: Operational HeadLocation: IMT Bawal, Sector-09, Plot No. 09, Rewari, HaryanaCTC: ₹1.20 LPA &ndash; ₹1.50 LPA (Can be revised as per company structure)Position SummaryThe Tool Room Head is responsible for complete management of tool room operations including design, development, maintenance, repair, and continuous improvement of dies, molds, jigs, fixtures, and sheet metal press tools.The role ensures uninterrupted production support, minimum downtime, optimal tool life, and high-quality output.Key Responsibilities<ul><li>Planning and development of new dies, molds, jigs &amp; fixtures</li><li>Preventive and breakdown maintenance of press tools</li><li>Modification and improvement of existing tools</li><li>Tool life monitoring, analysis, and control</li><li>Managing production support activities</li><li>Leading and supervising tool room team members</li><li>Ensuring adherence to quality and safety standards</li><li>Coordination with production and design departments</li></ul>Technical Expertise RequiredStrong knowledge of:<ul><li>Progressive Dies</li><li>Compound Dies</li><li>Transfer Dies</li><li>CNC / VMC machining</li><li>Tool steel materials</li><li>Heat treatment processes</li><li>Sheet metal press tool manufacturing</li></ul>Qualification<ul><li>Diploma / B.Tech in Mechanical Engineering</li></ul>OR<ul><li>Tool &amp; Die Making Certification</li></ul>Experience<ul><li>10&ndash;15 years of experience in sheet metal press tool manufacturing</li><li>Prior leadership experience in tool room management preferred</li></ul>Drop cv at mention with position 863 084 0417Job Type: Full-timePay: ₹120,000.00 - ₹150,000.00 per monthExperience:<ul><li> Operational Head: 10 years (Required)</li></ul>Work Location: In person

Operational Head

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