head of quality

Reckitt

<div>
 We are Reckitt
 
 
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 
 
 Research &amp; Development
 
 
 In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.
 
 
 We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.
 
 
 The size of our organisation means you'll have the opportunity to learn and work in different functions within R&amp;D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.
 
 
 
 About The Role
 
 
 
 The Head of Quality Assurance ensures that all QA activities at Reckitt&rsquo;s Mauripur Factory comply with local regulations, global policies, and GMP standards. The role oversees product release decisions, quality systems, audits, CAPA, and regulatory compliance while driving a strong QA culture. Responsibilities include managing quality processes, inspections, deviations, change controls, and customer complaints, alongside ensuring smooth NPD/EPD transitions into manufacturing. The position requires strong leadership, regulatory expertise, and the ability to balance compliance with operational pressures to safeguard product quality, safety, and compliance.
 
 
 Your responsibilities
 
 
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 Ensure compliance of QA activities with local regulations, GMP, and Reckitt global policies.
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 Authorize final release or rejection of finished products as per SOPs and Drug Act requirements.
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 Establish, maintain, and monitor the Quality Management System (QMS) and related procedures.
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 Approve executed batch records and certify production batches before release.
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 Implement product quality and validation plans to ensure robust manufacturing and packaging processes.
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 Conduct internal audits, support GMP audit programs, and oversee inspection/testing plans.
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 Ensure effective deviation handling, CAPA, and change control processes.
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 Review and approve Annual Product Reviews (APR) with corrective action plans.
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 Monitor adherence to quality control procedures during every production step.
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 Investigate customer complaints and identify preventive measures to avoid reoccurrence.
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 Maintain batch history records, finished product/raw material samples, and quality documentation.
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 Analyze quality data, track KPIs, and implement process improvements.
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 Collaborate with supply and regulatory teams to uphold QA culture and standards.
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 Ensure smooth transition of NPD/EPD projects into manufacturing operations.
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 Lead and develop QA teams while fostering a positive, compliance-driven culture.
 
 
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 The experience we're looking for
 
 
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 Doctor of Pharmacy (Pharm-D) or Bachelor&rsquo;s in Pharmacy (minimum requirement).
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 At least 7 years overall, with a minimum of 5 years in quality control and testing of drugs.
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 Preferred Qualification*: MBA/MPhil or equivalent business-related degree for added leadership and management exposure.
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 Strong understanding of product safety, quality, efficacy, and compliance risks.
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 Regulatory Knowledge: Clear knowledge of relevant regulations such as Drug Act 1976, DRAP Rules 2012, ISO standards, and ICH guidelines
 
 
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 The skills for success
 
 
 Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&amp;D, Product Lifecycle Management.
 
 
 What we offer
 
 
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 
 
 Equality
 
 
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>

Head of Quality Assurance

Amerikan Hastanesi

<div>
 
 Stembio (a Koc Holding/Koc Healthcare company) is a cutting-edge cGMP laboratory specializing in the production and preparation of cellular products such as; Car-T/TILs, Mesenchymal Stem Cells (MSCs), exosomes, immunotherapy products, cord blood banking and tissue grafts. We are committed to delivering high-quality, regulatory-compliant cell therapy products through rigorous quality control and validation processes.
 
 
 
 
 
 We are seeking an experienced and strategic
 
 Head of Quality Control for Stembio
 
 to lead and oversee all quality control (QC) activities for our cell therapy products.
 
 
 
 
 
 This role is responsible for ensuring the accuracy, reliability, and compliance of QC testing, maintaining product integrity, and upholding regulatory and cGMP standards. The ideal candidate will have extensive experience in analytical testing, method validation, and laboratory operations, along with a proactive approach to continuous improvement and compliance.
 
 
 
 
 
 If you are passionate about quality control in advanced cell therapies and have the expertise to uphold the highest standards, we encourage you to apply!
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
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 Advanced degree (PhD, or equivalent) in Biology, Biochemistry, Analytical Chemistry, or a related field.
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 Minimum of 5 years of experience in Quality Control within preferably a GMP-regulated biopharmaceutical or cell therapy environment or Academia.
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 Strong expertise in analytical techniques such as flow cytometry, PCR, ELISA, HPLC, and microbiological testing.
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 Proven leadership experience, with the ability to manage and develop high-performing teams.
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 Deep understanding of regulatory requirements (cGMP, TITCK, EMA, ICH) and industry best practices for QC.
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 Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement.
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 Key Responsibilities
 
 
 
 
 
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 Lead and manage the Quality Control department, ensuring all testing activities meet regulatory, company, and cGMP standards.
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 Oversee analytical, microbiological, and raw material testing to ensure product safety, efficacy, and consistency.
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 Drive method validation, transfer, and optimization to support robust and reliable analytical processes.
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 Collaborate with manufacturing, quality assurance, and regulatory teams to maintain product quality throughout the lifecycle.
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 Ensure compliance with CGMP, TITCK, EMA, and other regulatory requirements through rigorous documentation, data integrity, and audit readiness.
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 Manage laboratory operations, including equipment qualification, personnel training, and process improvements.
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 Implement and oversee stability studies, environmental monitoring, and trending analysis to detect and prevent potential quality issues.
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 Lead investigations and corrective actions for out-of-specification (OOS) results, deviations, and other QC-related issues.
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 Stay current with industry advancements and regulatory changes to ensure the QC function remains best-in-class.
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 Your personal data is processed for the purpose of receiving and evaluating your job application. You can find detailed information about your processed personal data and rights from the "Employee Candidate Clarification Text" under the "Human Resources" heading of our website.
 
 
 
 
</div>

Stembio - Head of Quality Control

Rawaj - Human Capital Management

<div>Leverage your abilities and join a leading company specializing in medical device manufacturing in Saudi Arabia.
The Head of Quality Assurance will lead and oversee all quality operations to ensure products meet the highest standards of safety, performance, and compliance with SFDA and ISO 13485 requirements.<h3 class="jobSectionHeader">
Key Accountabilities</h3><ul><li>
Develop, implement, and maintain the company&rsquo;s Quality Management System (QMS) in compliance with SFDA and international standards.</li><li>
Lead internal and external audits, manage CAPA activities, and ensure continual improvement.</li><li>
Monitor and evaluate quality KPIs and performance metrics across all production lines.</li><li>
Oversee process validation, supplier qualification, and document control.</li><li>
Collaborate with production and R&amp;D to maintain consistent product quality.</li><li>
Promote a strong culture of quality awareness and regulatory compliance across departments.</li><li>
Ensure staff training, documentation accuracy, and audit readiness at all times.</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills, and Experience</h3><ul><li>
Bachelor&rsquo;s degree in Pharmacy, Biomedical Engineering, or Life Sciences (Master&rsquo;s preferred).</li><li>
Minimum 10+ years of experience in Quality Assurance within the medical device industry.</li><li>
Deep understanding of SFDA requirements, ISO 13485, and GMP standards.</li><li>
Strong leadership and analytical skills with proven experience in audit management.</li><li>
Excellent command of English; Arabic proficiency is an advantage.</li></ul></div>

Head of Quality Assurance – Medical Devices | Saudi Arabia

NETomi

<div><div>About the Company:</div><div>
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. 
</div><div></div> 
<div>Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</div><div></div><div> 
We&rsquo;re seeking a Head of Quality Assurance (QA) to lead the organization&rsquo;s quality charter across all engineering and customer-facing functions &mdash; Platform Engineering, Customer Success Engineering, Data Science, and AI Research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that Netomi&rsquo;s products meet the highest standards of functionality, performance, reliability, and security.</div><div>
This leader will establish a center of excellence for Quality, embedding QA thinking across teams &mdash; from functional, non-functional, performance, and security testing to data validation and model accuracy testing &mdash; while cultivating a culture of continuous improvement and automation-driven efficiency.</div>
<h3 class="jobSectionHeader">Responsibilities:</h3><ul><li>
Quality Strategy and Leadership -
</li><li>Define and execute the Quality Engineering vision and roadmap aligned with organizational goals.</li><li>
Build and lead a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering).</li><li>
Partner with engineering, product, and customer success leaders to ensure quality is embedded across the SDLC.</li><li>
Establish quality KPIs and dashboards for visibility into release readiness, product stability, and production health.</li></ul><div></div><ul><li> 
End-to-End Quality Ownership -</li><li>
Own functional and regression testing strategy across microservices, SDKs, APIs, and UI layers.</li><li>
Drive non-functional testing excellence &mdash; performance, scalability, reliability, failover, and compatibility.</li><li>
Lead security testing initiatives, collaborating with DevSecOps and compliance teams to ensure adherence to ISO, SOC 2, and GDPR standards.</li><li>
Introduce AI-augmented testing frameworks leveraging machine learning for predictive defect detection and data drift analysis.</li></ul><div></div><ul><li> 
Data Science and AI Quality -
</li><li>Partner with the Data Science org to establish data quality pipelines for training and inference data.</li><li>
Define testing standards for AI model accuracy, precision, bias, and drift monitoring.</li><li>
Ensure data-driven validation frameworks are integrated into MLOps and deployment cycles.</li></ul><div></div><ul><li> 
Customer Success Engineering Quality -</li><li>
Oversee QA processes for custom deployments, integrations, and client-specific configurations.</li><li>
Build automation frameworks to validate end-to-end customer experience workflows and integrations (Genesys, Salesforce, Zendesk, etc.).</li></ul><div></div><ul><li> 
Process and Tooling Excellence -</li><li>
Institutionalize CI/CD-driven test automation for faster and safer deployments.</li><li>
Evaluate and implement next-gen QA tools for test management, performance benchmarking, and observability.</li><li>
Drive shift-left testing culture and early defect detection through static analysis, contract testing, and chaos testing.</li><li>
Foster collaboration between QA, DevOps, and Observability teams for quality-in-production metrics.</li></ul><h3 class="jobSectionHeader">
Requirements:</h3><ul><li>
10+ years of experience in software quality engineering, with 3+ years leading QA teams in a SaaS or platform environment.</li><li>
Proven experience in AI/ML or data-centric product quality, including validation of data pipelines and ML models.</li><li>
Deep understanding of microservices architecture, cloud platforms (AWS/Azure), and CI/CD pipelines.</li><li>
Hands-on experience with automation frameworks (Selenium, Cypress, Playwright, TestNG, PyTest, etc.).</li><li>
Expertise in performance testing tools (JMeter, Gatling, Locust) and security testing (OWASP, Burp Suite, ZAP).</li><li>
Strong grasp of API and SDK testing, ideally for multi-platform environments (web, mobile, voice).</li><li>
Exceptional communication, leadership, and stakeholder management skills with an ability to influence across functions.</li></ul><div></div><ul><li> 
Preferred Skills</li><li>
Experience in AI/ML testing, data validation, and model governance frameworks.</li><li>
Familiarity with observability stacks (ELK, Grafana, Datadog, OpenTelemetry) for production monitoring.</li><li>
Understanding of GenAI systems, prompt testing, and retrieval-augmented generation (RAG) validation.</li><li>
Exposure to B2B enterprise platforms and multi-tenant SaaS architectures.</li><li>
Knowledge of secure SDLC and compliance frameworks (SOC 2, ISO 27001).</li></ul><h3 class="jobSectionHeader">
Why Netomi</h3><ul><li>
Work at the frontier of AI-driven customer experience.</li><li>
Influence quality strategy across platform, AI, and customer success ecosystems.</li><li>
Collaborate with top-tier engineers and data scientists in a high-growth, innovation-driven culture.</li><li>
Competitive compensation, fast career progression, and global exposure.</li></ul><div></div><div> 
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div></div>

Head of QA

ADVISEBEE INNOVATIONS PRIVATE LIMITED

Job Title:Head &ndash; Quality Department (Aerospace / Automobile Industry)Location:Bidadi / Bengaluru (Karnataka)Experience Required:Minimum 5 to 20 years of relevant experience in Quality Assurance, Quality Control, and QMS implementation within the Aerospace or Automobile Manufacturing industry only.(Note: Candidates without Aerospace or Automobile background will not be considered.)Salary:Based on experience and capability. Negotiable for deserving candidates.Job Summary:We are seeking a highly experienced and results-driven Quality Department Head to lead and manage all aspects of the Quality function in our Aerospace Components / Precision Manufacturing plant. The ideal candidate will ensure adherence to international quality standards, customer specifications, and continuous improvement initiatives to maintain excellence across all manufacturing processes.Key Responsibilities:Quality Leadership &amp; Management<ul><li>Lead the entire Quality Department, overseeing QA, QC, and Supplier Quality teams.</li><li>Develop, implement, and maintain Quality Management Systems (QMS) in compliance with AS9100 / IATF 16949 / ISO 9001 standards.</li><li>Ensure all products meet customer specifications, drawings, and industry regulations.</li><li>Manage internal and external audits, including customer audits, AS audits, and supplier audits.</li><li>Review and approve all quality plans, inspection reports, PPAP, FMEA, and control plans.</li></ul>Process &amp; System Improvement<ul><li>Drive continuous improvement initiatives (Kaizen, 5S, Six Sigma) for process excellence and defect reduction.</li><li>Establish and monitor key performance indicators (KPIs) for quality performance and customer satisfaction.</li><li>Develop corrective and preventive action (CAPA) systems to address recurring issues.</li></ul>Team Development<ul><li>Build and mentor a skilled quality team capable of supporting high-precision aerospace and automotive standards.</li><li>Conduct regular training sessions for quality awareness, inspection techniques, and process control.</li></ul>Customer &amp; Supplier Interface<ul><li>Liaise with customers for quality-related issues, documentation, and approvals.</li><li>Evaluate and develop suppliers to ensure incoming materials meet required quality standards.</li><li>Handle customer complaints, NCRs, and root cause analysis (RCA) professionally and promptly.</li></ul>Documentation &amp; Compliance<ul><li>Ensure proper documentation of FAI, PPAP, SPC, MSA, and calibration processes.</li><li>Maintain and review quality records for audits and certifications.</li><li>Enforce compliance with safety and environmental standards in quality processes.</li></ul>Desired Candidate Profile:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Mechanical / Industrial / Production Engineering.</li><li>Minimum 8+ years of experience in Quality Assurance / Quality Control in Aerospace or Automobile Manufacturing.</li><li>In-depth knowledge of AS9100 / ISO 9001 / IATF 16949, GD&amp;T, CMM, and precision machining quality.</li><li>Strong analytical, leadership, and communication skills.</li><li>Ability to handle pressure, lead teams, and coordinate with cross-functional departments.</li><li>Proficient in using quality tools such as 8D, FMEA, SPC, and root cause analysis techniques.</li></ul>Mandatory Requirements:<ul><li>Candidates must be from Aerospace or Automobile Manufacturing background.</li><li>Experience in CNC, VMC, or precision component inspection is highly desirable.</li><li>Candidates from irrelevant industries (e.g., FMCG, Pharma, Construction, etc.) will not be considered.</li><li>Immediate joiners preferred.</li></ul>Employment Type:Full-time | PermanentWork Schedule:Day Shift (Occasional extended hours based on project needs)Job Types: Full-time, PermanentPay: &#8377;19,897.60 - &#8377;81,288.96 per monthBenefits:<ul><li>Commuter assistance</li><li>Flexible schedule</li><li>Food provided</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Head – Quality Department

APAS Group

Position Overview:The Head &ndash; Quality &amp; Safety is responsible for establishing, implementing, and maintaining the Quality Assurance (QA) and Safety Management Systems across the construction site. This role ensures that all work meets project specifications, statutory requirements, and company standards, while maintaining a safe and sustainable work environment.Key Responsibilities:Quality Management:<ul><li>Develop, implement, and monitor the Project Quality Plan (PQP) in line with ISO 9001 standards.</li><li>Ensure that all construction activities conform to approved drawings, specifications, codes, and standards.</li><li>Conduct internal quality audits, inspections, and ensure timely corrective and preventive actions.</li><li>Review and approve material submittals, method statements, inspection &amp; test plans (ITPs), and quality documentation.</li><li>Coordinate with consultants, clients, and subcontractors on all quality-related matters.</li><li>Maintain quality records, test reports, NCRs (Non-Conformance Reports), and ensure closure within specified timelines.</li><li>Provide regular quality performance reports and metrics to management.</li></ul>Safety Management:<ul><li>Develop and implement the Health, Safety, and Environment (HSE) Management System in compliance with ISO 45001 and statutory regulations.</li><li>Lead the safety team to ensure proactive hazard identification, risk assessment, and control measures.</li><li>Conduct safety audits, inspections, toolbox talks, and safety drills at site.</li><li>Investigate incidents, near misses, and ensure effective corrective/preventive actions are implemented.</li><li>Promote a strong safety culture and ensure 100% compliance with PPE and site safety procedures.</li><li>Liaise with government authorities and ensure compliance with all legal and environmental regulations.</li></ul>Leadership &amp; Coordination:<ul><li>Lead and mentor the Quality &amp; Safety teams across multiple packages and subcontractors.</li><li>Coordinate between site execution teams, design teams, and clients for quality and safety-related issues.</li><li>Prepare and present QHSE performance reports during project review meetings.</li><li>Drive continuous improvement initiatives and ensure training and awareness programs for all levels of staff.</li></ul>Qualifications &amp; Experience:<ul><li>Education:</li><li>B.E./B.Tech in Civil / Mechanical / Electrical Engineering (or equivalent).</li><li>Additional certifications in Quality Management (ISO 9001) and Safety (NEBOSH / IOSH / OSHA / ISO 45001) preferred.</li><li>Experience:</li><li>Minimum 12&ndash;20 years of experience in construction / infrastructure projects, with at least 5 years in a leadership role managing Quality &amp; Safety functions.</li><li>Experience in large-scale EPC, industrial, or infrastructure projects (roads, bridges, buildings, plants, etc.).</li></ul>Key Skills &amp; Competencies:<ul><li>Strong knowledge of construction quality standards, codes, and safety regulations.</li><li>Excellent leadership, communication, and team management skills.</li><li>Proficiency in audit, documentation, and root cause analysis.</li><li>Strong analytical and decision-making capabilities.</li><li>Ability to manage multiple stakeholders and ensure compliance under tight project schedules.</li></ul>KPIs (Key Performance Indicators):<ul><li>NCR and Incident Closure Rate</li><li>Audit Scores &amp; Compliance Rate</li><li>Lost Time Injury (LTI) Frequency Rate</li><li>Client/Consultant Quality Ratings</li><li>Timely Submission of QA/QC and Safety Reports</li><li>Training Hours and Awareness Program Effectiveness</li></ul>Job Type: Full-timePay: &#8377;50,000.00 - &#8377;100,000.00 per monthApplication Question(s):<ul><li>Current CTC (In LPA)</li><li>Expected CTC (In LPA)</li><li>Notice Period (In Days)</li></ul>Work Location: In person

Quality & Safety Head

qlub

Job Title Head of PerformanceRole Overview As the Head of Performance, you will be responsible for driving the adoption and sustained growth of Qlub solutions across partnered restaurants. This role requires a strategic thinker with strong operational execution skills to ensure adoption, retention, and GMV targets are achieved. You will serve as the bridge between Qlub’s product, restaurant management, and frontline staff—ensuring seamless implementation, continuous engagement, and performance optimization.&nbsp;Key ResponsibilitiesAdoption &amp; Growth Management<ul><li>Own and drive restaurant adoption KPIs, ensuring steady GMV growth across the portfolio.</li><li>Implement adoption strategies such as staff training, incentive programs, and customer engagement initiatives.</li><li>Identify underperforming restaurants and execute recovery plans to reactivate them quickly.</li><li>Monitor daily, weekly, and monthly adoption reports; analyze trends and take proactive action.</li></ul>Restaurant &amp; Waiter Engagement<ul><li>Build strong relationships with restaurant managers and staff to position Qlub as a value-added solution.</li><li>Organize on-site visits and regular check-ins to strengthen partnerships.</li><li>Lead waiter engagement programs (competitions, reward schemes, motivational sessions) to boost usage.</li><li>Act as a trusted advisor to restaurant teams, highlighting the benefits of cashback, discounts, and digital adoption.</li></ul>Performance Monitoring &amp; Reporting<ul><li>Develop and maintain dashboards and performance reports (e.g., Power BI) to track adoption, retention, and GMV.</li><li>Provide weekly/monthly performance updates to management with clear insights and recommended actions.</li><li>Ensure data-driven decision-making by analyzing adoption trends, identifying bottlenecks, and proposing solutions.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Tech Ops &amp; SRE to resolve system issues impacting adoption.</li><li>Partner with Sales &amp; Onboarding teams to ensure smooth restaurant activation.</li><li>Collaborate with Marketing to drive targeted campaigns for cashback, discounts, and gift cards.</li></ul>Strategic Initiatives<ul><li>Design and execute adoption growth strategies aligned with company goals.</li><li>Develop standard operating procedures (SOPs) for restaurant performance management.</li><li>Benchmark adoption and GMV performance against competitors and market trends.</li><li>Drive initiatives to enhance customer experience and restaurant satisfaction with Qlub.</li></ul>&nbsp;Key Performance Indicators (KPIs)<ul><li>Adoption Rate (%) – Actual vs. Target.</li><li>Retention Rate (%) – Restaurants consistently using Qlub.</li><li>GMV Growth – Total sales processed via Qlub solutions.</li><li>Waiter Engagement Score – Participation and performance improvement.</li><li>Restaurant Satisfaction &amp; Feedback – Measured through surveys and visits.</li></ul>&nbsp;Qualifications &amp; Skills<ul><li>Bachelor’s degree in Business, Management, Engineering, or related field (MBA is a plus).</li><li>7+ years in performance management, restaurant operations, or SaaS adoption roles.</li><li>Strong data analysis and reporting skills (Power BI/Tableau and Excel).</li><li>Proven ability to motivate and engage frontline staff.</li><li>Excellent communication, relationship-building, and negotiation skills.</li><li>Strategic mindset with strong operational execution ability.</li><li>Fluency in English and Arabic.</li></ul>&nbsp;Why This Role is CriticalThis position plays a central role in Qlub’s success, ensuring that restaurants not only adopt but also continue to grow with Qlub. By empowering restaurant managers, engaging waiters, and leveraging data-driven strategies, you will directly impact revenue, customer satisfaction, and long-term retention.&nbsp;Freelancers &amp; Hiring<ul><li>Coordinate and manage freelancers to support restaurant visits and adoption activities.</li><li>Oversee hiring processes for freelance waiters/field staff to ensure strong execution of adoption strategies.</li><li>Ensure freelancers are trained, motivated, and aligned with Qlub’s goals.</li></ul>&nbsp;

Head of Performance

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