head of store operations

Human Capital HR Solutions

Head of Retail / Business Unit HeadHuman Capital HR Solutions is hiring a dynamic and commercially driven Head of Retail / Business Unit Head for a prestigious client in the Frozen Food Manufacturing Sector.Industry: Frozen Food ManufacturingLocation: Head Office &ndash; KarachiQualification: BBA / MBA (Business Administration or related field)Experience: 8&ndash;12 years in retail business managementCandidate Profile:<ul><li>Strong retail business experience, preferably in Frozen Food / FMCG / Retail-driven organizations</li><li>Proven track record managing P&amp;L and achieving aggressive growth targets</li><li>Excellent leadership, negotiation, and strategic execution skills</li><li>Ability to drive revenue growth, brand visibility, and operational excellence</li><li>Commercially astute and results-oriented</li></ul>Key Responsibilities:<ul><li>Develop and execute retail business strategy aligned with company growth objectives</li><li>Lead nationwide retail sales operations across Modern Trade, General Trade, and distributor networks</li><li>Drive revenue growth, market penetration, and category expansion within frozen food segments</li><li>Manage P&amp;L and strengthen relationships with key retail chains, distributors, and channel partners</li><li>Oversee trade marketing initiatives, in-store visibility, and promotional campaigns</li><li>Collaborate with Supply Chain, Production, and Finance for demand planning and inventory optimization</li><li>Analyze market intelligence, consumer trends, and competitor activity to refine strategies</li><li>Build, mentor, and lead high-performing regional sales teams</li></ul>Compensation: Market CompetitiveHow to Apply:Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Mention &ldquo;Head of Retail &ndash; Karachi&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timePay: Rs350,000.00 - Rs600,000.00 per monthWork Location: In person

Head of Retail / Business Unit Head

Converge

<div>
 
 
 Head of Operations | Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 What This Role Is About
 
 
 
 Our client, operating within the F&amp;B sector, is looking for a Head of Operations, based in Riyadh, to lead and oversee the full operational performance of the business.
 
 
 
 
 
 This role will be responsible for managing operations across multiple outlets, ensuring service excellence, operational efficiency, and strong financial performance.
 
 
 
 
 
 You will work closely with senior leadership to drive operational improvements, maintain brand standards, and support the continued growth of the business.
 
 
 
 
 
 You will also play a key role in overseeing P&amp;L performance, ensuring operational consistency, and delivering exceptional guest experiences across premium dining concepts.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 
 
 
 <ul>
 <li>
 Proven end-to-end operational leadership experience within the F&amp;B industry.
 </li>
 <li>
 Strong background in managing high-end and premium dining concepts.
 </li>
 <li>
 Demonstrated experience with full P&amp;L ownership and financial performance management.
 </li>
 <li>
 Strong capability to lead multi-unit operations and large teams.
 </li>
 <li>
 Experience ensuring operational excellence, service quality, and brand standards.
 </li>
 <li>
 Strong leadership, execution, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 This is an opportunity to take on a strategic leadership role and drive operational excellence within a growing premium F&amp;B business in Riyadh.
 
</div>

Head of Operations

Nayab Labs & Diagnostic Centre

Job OverviewNayab Labs &amp; Diagnostic Centre is seeking a highly organized and experienced Head of Operations to oversee and streamline daily operations across all branches. The ideal candidate will ensure efficient workflow, high-quality service delivery, and compliance with healthcare standards.Key Responsibilities<ul><li>Manage day-to-day lab operations (sample collection to report delivery)</li><li>Oversee branch performance and operational efficiency</li><li>Ensure compliance with quality standards and regulatory bodies</li><li>Monitor turnaround time (TAT) and service quality</li><li>Coordinate with lab staff, phlebotomists, and management</li><li>Implement process improvements and operational strategies</li><li>Handle inventory, logistics, and equipment management</li><li>Ensure patient satisfaction and service excellence</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Healthcare Management, Business Administration, or related field</li><li>Minimum 5+ years of relevant experience</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and organizational abilities</li><li>Knowledge of healthcare compliance and quality standards</li><li>Ability to work in a fast-paced environment</li></ul>Why Join Nayab Labs?<ul><li>Professional and growth-focused environment</li><li>Work with a leading diagnostic centre</li><li>Competitive salary package</li><li>Career advancement opportunities</li></ul>Job Type: Full-timeWork Location: In person

Head of Operations (HOD Operations)

SkyBlue

<div>We are seeking a Head of Operations &amp; Sales for our water business in the UAE (or GCC, depending on business scope). This role offers a salary package of AED 12,000 &ndash; AED 15,000 plus performance-linked incentives. 
 
This is a hands-on position requiring a leader who understands the complexities of last-mile delivery, fleet optimization, and high-frequency sales. You will take full ownership of operations, ensuring end-to-end operational excellence, P&amp;L management, and driving aggressive revenue growth. 
 
Key Responsibilities include: 
 
<ul><li>Operations Leadership: Manage daily delivery operations, route planning, and fleet utilization to minimize costs. Oversee drivers, helpers, and vehicle maintenance while ensuring compliance with hygiene and regulatory standards.</li></ul>
 
<ul><li>Sales &amp; Revenue Growth: Drive B2B, B2C, and bulk sales performance. Build and manage field sales and telesales teams to execute subscription plans and corporate deals.</li></ul> 
<ul><li>P&amp;L Ownership: Control operational costs and optimize margins. Forecast demand to align production with delivery capacity.</li></ul> 
<ul><li>Customer Retention: Reduce churn through effective delivery schedules and proactive service recovery. Monitor repeat order rates and subscription renewals.</li></ul> 
<ul><li>Process Improvement: Implement systems for route optimization, order management, and subscription tracking to automate processes.</li></ul> 
Mandatory requirements include: 
 
<ul><li>Minimum 10+ years of experience in the UAE water industry (bottled/bulk/5-gallon).</li><li>Proven track record in both Operations and Sales.</li><li>Strong experience managing a blue-collar workforce and fleet operations.</li><li>Deep understanding of subscription-based delivery models.</li><li>Valid UAE Driving License.</li></ul></div>

Head of Operations & Sales

AstroLabs

<div>
 
 
 Who we Are - AstroLabs, the Gulf&rsquo;s leading Business Expansion Platform
 
 
 
 AstroLabs is the Gulf&rsquo;s leading business expansion platform. We specialize in helping high-growth companies enter the Saudi and UAE markets, offering end-to-end services including business setup, licensing, HR &amp; PRO support, coworking spaces, and recruitment. We also partner with governments and the private sector to run large-scale programs that build regional industries.
 
 
 
 
 
 With over
 
 1,500+ companies expanded
 
 across KSA and the UAE, we are now scaling aggressively and digitizing how this industry operates. Our Riyadh office hosts more than half of our workforce, and is the beating heart of our regional operations.
 
 
 Our culture is ambitious, supportive, outcome-oriented, and driven by curiosity.
 
 
 
 
 
 
 Who You Are
 
 
 
 You are an experienced operator and people leader who thrives in
 
 fast-scaling, complex environments
 
 . You don&rsquo;t just &ldquo;manage operations&rdquo;. you
 
 reimagine and build them
 
 . You are equally comfortable designing scalable processes, leveraging technology, and developing managers into strong leaders. You spot inefficiencies, close performance gaps, and transform overburdened teams into structured, efficient, and motivated units.
 
 
 
 
 
 You know how to balance
 
 strategic redesign with tactical firefighting,
 
 leading people through change while ensuring clients experience seamless, top-quality service. Above all, you understand that
 
 operational excellence is about both people and process
 
 , and you can embed a culture of clarity, accountability, and growth across a 30+ person team.
 
 
 
 
 
 
 Your Mission Statement
 
 
 
 As Head of Operations, your mission is to
 
 transform our KSA Operations department into a structured, scalable, and client-obsessed engine of growth
 
 . You will bring stability to a shifting organizational structure by aligning people with clear roles, KPIs, and growth paths, while empowering middle managers to lead as true developers of talent.
 
 
 
 
 
 At the same time, you will introduce sustainable processes, embed technology and automation, and ensure performance gaps are identified and closed before they impact delivery. Your leadership will balance operational rigor with empathy, creating an environment where people are motivated, onboarded effectively, and supported in their growth.
 
 
 
 
 
 By redesigning workflows, eliminating firefighting, and elevating morale, you will enable AstroLabs to deliver excellence to clients while building a resilient, high-performing workforce prepared for scale.
 
 
 
 
 
 
 Responsibilities &ndash; In This Role, You Will
 
 
 
 
 Leadership &amp; People Development
 
 
 <ul>
 <li>
 Lead, mentor, and scale a 30+ person team across multiple service lines (Setup &amp; Post-Setup).
 </li>
 <li>
 Redesign and stabilize the
 
 organizational structure
 
 , aligning people with the right roles and eliminating constant reshuffling.
 </li>
 <li>
 Coach and upskill middle managers to run effective 1:1s, focus on people development, and make stronger decisions.
 </li>
 <li>
 Institutionalize a culture of
 
 clarity and accountability
 
 , ensuring every role has defined duties, KPIs, and clear growth opportunities.
 </li>
 <li>
 Drive morale and engagement initiatives to rebuild trust, reduce burnout, and create a motivated, resilient team.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Process Design
 
 
 <ul>
 <li>
 Audit and redesign workflows, SOPs, and service delivery models for scalability and efficiency.
 </li>
 <li>
 Build an
 
 operational playbook
 
 that reduces firefighting and prevents task leakage.
 </li>
 <li>
 Standardize
 
 onboarding
 
 , ensuring that managers are trained and clear on the onboarding process and best practices so that new hires are set up for success.
 </li>
 <li>
 Establish mechanisms to detect and close
 
 performance gaps
 
 at both junior and mid-levels.
 </li>
 <li>
 Create sustainable workload and capacity models to balance responsibilities and prevent burnout.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Automation
 
 
 <ul>
 <li>
 Advise leadership on best ways of replacing manual spreadsheets and ad-hoc reporting with scalable tech systems and dashboards.
 </li>
 <li>
 Partner with Tech/Operations teams to implement
 
 automation and digitization
 
 of recurring processes.
 </li>
 <li>
 Introduce
 
 real-time reporting and analytics
 
 for leadership visibility and proactive decision-making.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the bridge between Operations, Sales, and Finance, ensuring alignment and feedback loops.
 </li>
 <li>
 Translate strategic goals into operational execution.
 </li>
 <li>
 Continuously improve the
 
 client experience
 
 by embedding client-obsession into processes and culture.
 </li>
 </ul>
 
 
 
 
 
 Your Technical Skills &amp; Mindset
 
 
 <ul>
 <li>
 Excellent verbal and written communication; ability to set a high standard across the team.
 </li>
 <li>
 Strong problem-solving and decision-making under pressure.
 </li>
 <li>
 Process-oriented, data-driven, and technologically adept.
 </li>
 <li>
 Equally strong in
 
 strategy
 
 (designing models) and
 
 execution
 
 (driving adoption).
 </li>
 <li>
 Passion for
 
 people development,
 
 turning managers into leaders and juniors into future stars.
 </li>
 <li>
 Curious, adaptable, and resilient in the face of change.
 </li>
 </ul>
 
 
 
 
 
 Role's Requirements
 
 
 <ul>
 <li>
 10+ years in senior operations leadership roles (services sector preferred).
 </li>
 <li>
 Proven track record leading
 
 large teams (25+ employees)
 
 .
 </li>
 <li>
 Experience scaling operations and embedding tech/automation solutions.
 </li>
 <li>
 Strong background in
 
 people leadership, performance management, and people development
 
 .
 </li>
 <li>
 Arabic speaker, based in KSA (or willing to relocate).
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Management, or a related field (Master&rsquo;s a plus)
 </li>
 </ul>
 
 
</div>

Ops Spyglass

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.WHO WE ARELa Concha Bakery is an authentic Mexican bakery and pastry destination rooted in craft, tradition, and community. Founded on the belief that real pan dulce deserves a real home, La Concha brings the warmth and artistry of traditional Mexican baking to every customer who walks through the door &mdash; starting at 3:00 AM, every single day.Our mission is to preserve and share the authentic flavors of Mexican pastry culture while building a business that creates real opportunity &mdash; for our team, our community, and the families we serve.Our Core Values are:<ul><li>Quality: We hold ourselves to a high standard in every batch &mdash; consistent taste, texture, and presentation, with attention to detail and no shortcuts. We don't always get it perfect, but we never stop caring.</li><li>Hospitality: We treat every customer like family. Whether someone walks through the door for the first time or the hundredth, we create an experience that feels warm, genuine, and worth coming back for.</li><li>Pride in Culture: Our products are a celebration of Mexican baking tradition. We take pride in what we make, where it comes from, and the craft it takes to do it right.</li></ul>**If our culture and mission does not resonate with you, please do not bother applying.JOB DESCRIPTIONThe La Concha Bakery team is looking for a results-driven, systems-minded Head of Operations with proven experience in food service operations. This is not a role for someone learning on the job, we need an experienced operator who has built structure inside a production environment and knows how to turn tribal knowledge into documented, repeatable systems.The Head of Operations is responsible for transitioning La Concha Bakery from a hustle environment into a metric-driven, franchise-ready organization. They will serve as the central hub for systems, tech integration, and team accountability, taking full ownership of the operational infrastructure so the founder can step out of the daily production grind and focus on strategic growth. The application code word is bakery.This role will be a key partner in guiding La Concha through its next chapter as a scalable, multi-location operation with franchise potential.This is a full-time, on-site position. Given the critical nature of this role, we host a rigorous, 4-part application process.RESPONSIBILITIESSystems &amp; SOP Development<ul><li>Extract operational knowledge from veteran team members and document it into simple, centralized SOPs</li><li>Build a structured, tiered training program for onboarding new bakers. Designed to filter for genuine commitment to the early-morning production lifestyle</li><li>Favor progress over perfection; use simple formats (written docs, basic video) over elaborate systems that never get done</li><li>Maintain and continuously improve all operational documentation as the business evolves</li></ul>Tech Stack &amp; Financial Integration<ul><li>Own and fully integrate the Toast POS, ADP, and QuickBooks Online systems to eliminate manual data entry and bring financials to 100% accuracy</li><li>Project-manage the launch of the Toast online ordering system to capture digital revenue without disrupting production floor operations</li><li>Build and maintain dashboards that track KPIs: labor-to-sales ratios, merchandise loss, department-specific sales targets, and production efficiency</li><li>Identify and fix the administrative gaps that drain leadership's time and Effective Hourly Value (EHV)</li></ul>Meeting Rhythm &amp; Team Communication<ul><li>Establish and facilitate a structured meeting cadence across departments that will ensure tactical issues are captured and converted into trackable tasks</li><li>Fix the top-down communication breakdowns that currently cause production stumbles (e.g., running out of key ingredients)</li><li>Protect dedicated &quot;sharpen the knife&quot; time for department leaders &mdash; ensuring not all bandwidth is consumed by reactive production but growth as future leaders.</li><li>Maintain clear communication between front-of-house, production, and administrative functions</li></ul>Culture &amp; Accountability<ul><li>Act as the operational authority for La Concha, enforcing the communication hierarchy and holding the team accountable to standards with firmness and consistency</li><li>Partner with the Assistant Manager to establish Mission, Vision, and Values and roll them out across the team</li><li>Own disciplinary conversations and personnel decisions, including terminations when necessary</li><li>Serve as the &quot;bad cop&quot; counterbalance to the founder's warm, relationship-focused leadership style</li></ul>Scaling &amp; Multi-Location Preparation<ul><li>Build the operational infrastructure required to open and run a second location that performs at or above current standards</li><li>Design systems with franchise scalability in mind. Processes that can be replicated without requiring founder involvement across multiple locations.</li><li>Manage corporate catering outreach and client-facing communications in both English and Spanish</li></ul>REQUIREMENTS<ul><li>Proven experience in food service operations.</li><li>Experience opening or operating a second location for an existing restaurant or food-based business is strongly preferred</li><li>Bilingual in Spanish and English. Fluency in both is required to lead the team and manage external stakeholders</li><li>Demonstrated track record building operational systems, SOPs, and training programs from the ground up</li><li>Hands-on experience integrating POS, payroll, and accounting systems (Toast, ADP, QuickBooks Online or equivalents)</li><li>Change management skills &mdash; you've successfully introduced new standards and accountability into resistant team environments</li><li>Highly assertive and unbothered by conflict. You can draw a hard line and hold it without taking resistance personally</li><li>Analytical and data-obsessed. You think naturally in KPIs and measure success by metrics, not just volume or intuition</li><li>Exceptional attention to detail, time-management, and organizational skills</li><li>Self-starter who thrives in early-morning, production-driven environments and manages priorities without constant oversight</li><li>Candid, direct communicator with strong interpersonal, verbal, and written communication skills in both English and Spanish</li><li>Comfort working on-site during core production hours. This is a hands-on leadership role, not a remote position</li></ul>BENEFITS<ul><li>Salary: $80,000 &ndash; $120,000 OTE, commensurate with experience</li><li>Full-Time, W2 Employee position based in California</li><li>Health Insurance is available for our employees</li><li>PTO: 2 weeks paid time off per year to start, with the opportunity to increase in subsequent years</li><li>Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.</li></ul>HOW TO APPLYIf you are interested in this position, please submit an application at the following link.https://eltiunaqqfh.typeform.com/to/wQMpvmWNOur team will review your application and get back to you shortly. We look forward to hearing from you!DISCLAIMER:Spyglass Ops is an authorized representative of La Concha Bakery. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing businesses. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.Pay: $80,000.00 - $120,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Work Location: In person

Bapco Energies

<div>
 
 Job Description
 
 
 
 The Head of Application Operations is responsible for the day-to-day stability, support, and continuous service improvement of enterprise business applications across all domains ERP, Upstream, Downstream, Corporate Functions, and Platforms. This role ensures the effective execution of ITIL-based application service operations processes, focusing on incident resolution, service availability, change execution, and application monitoring.
 
 
 
 Responsibilities
 
 
 
 
 Key Result Areas:
 
 
 
 <ul>
 <li>
 Application Support Management: Oversee L2/L3 support activities for all business applications, ensuring timely incident resolution, service requests handling, and application availability.
 </li>
 <li>
 Incident &amp; Problem Management: Lead the triage, resolution, root cause analysis, and documentation of application incidents and recurring problems.
 </li>
 <li>
 Change and Release Support: Execute production changes in line with ITIL controls, minimizing risk and ensuring change traceability and rollback plans.
 </li>
 <li>
 Knowledge Management: Maintain operational documentation, standard operating procedures (SOPs), and knowledge base entries for supported systems.
 </li>
 <li>
 Business Communication: Coordinate with business stakeholders on application service updates, planned outages, and escalated incidents.
 </li>
 <li>
 Collaboration with Development Teams: Provide operational inputs during development lifecycle and receive handover of newly released systems.
 </li>
 <li>
 Escalation Management &amp; Vendor Coordination: Manage escalation paths with third-party vendors and ensure adherence to support SLAs.
 </li>
 <li>
 Continuous Service Improvement: Identify recurring issues and lead initiatives to improve system reliability and user satisfaction.
 </li>
 <li>
 Team Management: Lead and mentor application support specialists, scheduling coverage, and developing operational capabilities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge Skills and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 7+ years of total work experience in enterprise IT environments with at least 5 years in a lead or senior role in application support operations.
 </li>
 <li>
 Certifications: ITIL 4 Managing Professional, SAP/Oracle application certifications, Microsoft Azure/AWS/Oracle Cloud.
 </li>
 <li>
 Strong knowledge of the ITIL service operations framework (incident, problem, change, release).
 </li>
 <li>
 Extensive hands-on experience with ERP systems (e.g. SAP or Oracle) supporting finance, HR, procurement, supply chain, and plant/asset management functions.
 </li>
 <li>
 Experience with application monitoring and performance management tools (e.g., Dynatrace, AppDynamics, New Relic), including proactive performance tuning for business-critical operations.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.
 
 
 
 About The Team
 
 
 
 The integrated Company leading the energy transition in the Kingdom of Bahrain, powering the next generation.
</div>

Head - Application Operations & Support

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Head - Application Operations & Support