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health club operations manager

Talent21

The Role
<br>Job Purpose The Health Club Operations Manager will oversee the daily operations of the hotel’s health club and spa facilities, ensuring exceptional guest experiences, smooth operational efficiency, and achievement of revenue targets. This role requires strong leadership, a customer-focused mindset, and an in-depth understanding of fitness, wellness, and spa operations in a luxury hospitality setting. A little taste of your day-to-day: - Managing the overall operations of the Health Club, Spa, and recreational facilities including pool, gym, and wellness areas. - Leading, training, and motivating a diverse team of fitness instructors, therapists, lifeguards, and reception staff to deliver high standards of service. - Ensuring all facilities are clean, safe, and well-maintained, complying with health and safety regulations. - Developing and implementing membership programs, wellness promotions, and packages to increase revenue and guest loyalty. - Monitoring guest feedback and resolving service issues to maintain a world-class guest experience. - Coordinating with Sales & Marketing to promote health club facilities and special offers. - Managing departmental budgets, expense control, and financial performance to meet revenue goals. - Building and maintaining strong relationships with hotel guests, members, and local partners. - Regularly analyzing usage trends and market demands to optimize service offerings and pricing. - Representing the hotel at health, wellness, and lifestyle events in the local community.
<br><br>
Requirements
<br><ul>
<li>Candidate must be based in Kuwait with strong market knowledge and networks. - Bachelor’s degree in Hospitality, Sports Science, Fitness Management, or a related field. - Minimum 5 years of experience in health club, spa, or fitness center operations, preferably in luxury hotels or resorts. - Proven track record of managing teams, memberships, and revenue-driven wellness programs. - Strong leadership, organizational, and customer service skills. - Knowledge of health, fitness, spa, and wellness trends. - Strong financial acumen with experience in budgeting and cost control. - Fluency in English required; Arabic is an advantage. - Certification in fitness, lifeguarding, or first aid is a plus. - Ability to work flexible hours, including weekends and holidays, to meet business needs. What you can expect from us: - A supportive environment with opportunities for professional growth within IHG. - Competitive salary, attractive incentives, and full benefits package. - Access to global training programs and career development pathways. - The chance to lead and shape a premium wellness experience for guests and members.</li>
</ul>
About the company
<br>talent21 was founded in 2010 with a distinguishing vision intended to enable the achievement of the following objectives: - Creating value for our clients by placing their interests first. Assist our clients in acquiring leadership talent through: - Outstanding research capabilities and access to global talent pool. - Thorough assessment methodology. - In depth reference checking. - Critical contribution to successful completion of the search by facilitating the final negotiations. - Contribute to a potential candidates career development by always considering his/her personal interest when assessing his/her suitability for any given position. talent21 International is one of the leading executive search organizations in the world. Headquartered in India, we have representation in The Americas, Asia Pacific, Europe, Middle East and China. Our global presence allows us to service companies around the world - covering all the major industry sectors.

Health Club Operations Manager

Holiday Inn

<div><b>Health Club Operation Supervisor</b>
<p>
Do you have a passion for fitness, wellness, and exceptional guest experiences? We are looking for a Health Club Operation Supervisor to oversee daily operations, ensuring smooth service delivery, team efficiency, and a welcoming environment for our members and guests.</p><b>
A little taste of your day-to-day:</b>
<p>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Supervising the daily operations of the Health Club, Gym, Pool, and Spa facilities.</p>
<p>
Leading and motivating the team of fitness instructors, lifeguards, spa attendants, and reception staff to deliver outstanding service.</p>
<p>
Ensuring health, safety, and hygiene standards are followed in all areas (pool water checks, equipment maintenance, cleanliness).</p>
<p>
Managing member relations&mdash;resolving concerns, handling feedback, and promoting membership retention and sales.</p>
<p>
Coordinating staff schedules, training, and performance reviews.</p>
<p>
Monitoring stock and equipment needs, coordinating with Engineering and Purchasing for timely support.</p>
<p>
Supporting revenue generation through upselling memberships, spa treatments, and special promotions.</p>
<p>
Preparing daily reports and assisting the Health Club Manager with operational planning and budgeting.</p><b>
What we need from you:</b>
<p>
Previous experience in supervising a health club, spa, or fitness facility (hospitality industry preferred).</p>
<p>
Strong leadership and people management skills.</p>
<p>
Knowledge of health &amp; safety regulations related to fitness, spa, and pool operations.</p>
<p>
Excellent communication skills and customer service mindset.</p>
<p>
Ability to work flexible hours, including weekends and public holidays.</p>
<p>
Fluency in English; additional languages are an advantage.</p><b>
What you can expect from us:</b>
<p>
The chance to work with a global hospitality leader (IHG).</p>
<p>
Competitive salary, service charge, and benefits.</p>
<p>
Training, career development, and opportunities to grow within the IHG family.</p>
<p>
A supportive team culture where your ideas and contributions are valued.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Health Club Operation Supervisor

<div><p>Are you a dynamic leader who knows how to manage teams, people, and operations with excellence? We are looking for a Health Club Operation Manager to oversee our Health Club, Spa, Pool, and Recreation facilities. The right candidate will combine strong leadership with operational expertise to deliver memorable guest and member experiences.</p><b>
A little taste of your day-to-day:</b>
<p>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Leading, motivating, and managing a diverse team of fitness instructors, lifeguards, spa therapists, and reception staff.</p>
<p>
Driving teamwork, accountability, and service excellence across all areas.</p>
<p>
Overseeing smooth daily operations of the Health Club, ensuring guest satisfaction and adherence to safety, hygiene, and brand standards.</p>
<p>
Coaching and developing colleagues, conducting performance reviews, and creating training plans to uplift service delivery.</p>
<p>
Handling guest and member relations with professionalism&mdash;resolving issues and ensuring loyalty.</p>
<p>
Managing operational costs, payroll, and departmental budgets effectively.</p>
<p>
Coordinating with Engineering, F&amp;B, Sales, and Marketing to create synergies and deliver exceptional guest experiences.</p>
<p>
Driving revenue growth through memberships, promotions, spa services, and wellness initiatives.</p>
<p>
Staying up to date with wellness trends and implementing innovative programs to keep the club competitive.</p><b>
What we need from you:</b>
<p>
Proven experience in managing a Health Club, Spa, or Recreation facility within a luxury or 5-star hospitality setting.</p>
<p>
Strong leadership qualities&mdash;able to manage teams, inspire people, and drive results.</p>
<p>
Excellent interpersonal and communication skills to lead both staff and guest interactions.</p>
<p>
Commercial acumen with the ability to balance service excellence and profitability.</p>
<p>
Sound knowledge of health, hygiene, and safety regulations related to fitness, spa, and pool operations.</p>
<p>
Flexibility to work evenings, weekends, and public holidays.</p>
<p>
Fluency in English; additional languages are an advantage.</p><b>
What you can expect from us:</b>
<p>
A rewarding role with IHG, a global hospitality leader.</p>
<p>
Competitive salary, service charge, and benefits package.</p>
<p>
Learning, development, and career progression opportunities within IHG hotels worldwide.</p>
<p>
A supportive and inclusive team culture where your leadership and vision will make a difference.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Health Club Operation Manager

Landmark Group

As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.
<br><div><div>1. Role Execution:
</div><div>To deliver excellent customers service to all club visitors.
</div><div>To create the best first impressions over all communication channels.
</div><div>Lives the brand through MYZONE.
</div><div>Understands and follows relevant business SOPs without fail.
</div><div>2. Overall Performance:
</div><div>To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.
</div><div>Responsible for professional daily operations of the Front Desk.
</div><div>Perform the scheduled working hours and reporting to work on time in FF uniform.
</div><div>Ensure that the club opens on time and follow SOP.
</div><div>Always maintain cleanliness of the Front desk.
</div><div>No mobile phone policy applies at Front Desk always.
</div><div>Never allow for the front desk to be unmanned.
</div><div>Conduct member calls as instructed by Line Manager
</div><div>Only allow active members with no arrears into the club who use official FF membership card. Always Follow Guest Access and Guest Pass SOP.<br>
</div><div></div><br>
<div>Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.
</div><div>Meet 100% membership application and supporting documents encoding.
</div><div>Must ensure that all membership dues and payments are correctly entered into the system.
</div><div>Attend regular meetings as conducted by the MSM.
</div><div>Meet deadlines and follows company processes &amp; procedures<br>
</div><div></div><br>
<div>3. Operating with Excellence:
</div><div>Demonstrate Go Further moments to staff and members.
</div><div>Maintain open lines of communications with the team &amp; be supportive of all departments.
</div><div>To answer all incoming calls according to company standards and take effective messages.
</div><div>To use Members First and other operating systems/manuals efficiently.
</div><div>To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.
</div><div>To comply with all Health and Safety responsibilities.
</div><div>Be proactive in self-development and career progression.<br>
</div><div></div><br>
<div>4. Satisfied Members:
</div><div>Support CGM/MSM in Member Journey execution in club &amp; drives the NPS score.
</div><div>Handle member complaints and involve CGM/HODs where necessary.
</div><div>Deliver proactive quality interactions to members.
</div><div>To be the most effective point of contact in assisting member with various queries.
</div><div>To constantly learn about the business and always be aware of latest club updates/changes.
</div><div>5. Business Performance:
</div><div>Ensure cash up is correct at all times and any discrepancies recorded and explained.
</div><div>Collect membership arrears and renewals at point of entry, drive debt collection and card updates.
</div><div>Manage cash, bills and cheques in the cash register during your shift &amp; follow SOP.
</div><div>Control stock by using MF system and following internal processes
</div><div>Meets deadlines as outlined by the business or Line Manager</div></div>
<br>Secondary Education &ndash; A level or equivalent
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div><div><div><div>Fitness First is one of the world&rsquo;s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.
<br>
<br>
We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.
<br>
<br>
Convenience is at the heart of everything we do. That&rsquo;s why you&rsquo;ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.
<br>
<br>
Fitness First is a global brand that originated in the UK &mdash; backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people&rsquo;s lives.
<br>
<br>
We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.
<br>
<br>
Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.</div></div></div></div></div></div>

FOH - Reception_Front of House_Sama Mall Fintas - Women Gym_HOSP - Sama Mall, Fitas - Kuwait_Fitness First

FOH - Reception_Front of House_Sama Sulaibikhat Women Fitness First Kuwait_HOSP - Sama Sulaibikhat Mall - Kuwait_Fitness First

Senior FOH - Reception_Front of House_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

<div><p><b>Masseuse (Spa Therapist)</b></p>
<p>
Are you passionate about wellness and skilled in the art of massage therapy? We&rsquo;re looking for a Spa Therapist who will bring relaxation, rejuvenation, and exceptional service to our guests, ensuring their experience is memorable and restorative.</p>
<p><b>
A little taste of your day-to-day:</b><br>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Delivering a wide range of professional massage and body treatments tailored to guest needs.</p>
<p>
Creating a welcoming, serene environment that promotes relaxation and well-being.</p>
<p>
Consulting with guests to understand their needs and recommending appropriate treatments.</p>
<p>
Maintaining high standards of cleanliness, hygiene, and presentation in treatment rooms and spa facilities.</p>
<p>
Managing booking schedules efficiently and ensuring treatments run smoothly and on time.</p>
<p>
Promoting spa services and products to enhance the guest experience.</p>
<p>
Collaborating with the Health Club &amp; Spa team to ensure seamless operations and guest satisfaction.</p>
<p><b>
What we need from you:</b></p>
<p>
Proven experience as a Masseuse/Spa Therapist in a luxury hotel or spa.</p>
<p>
Certification in massage therapy or equivalent qualifications.</p>
<p>
Knowledge of various massage techniques (Swedish, Deep Tissue, Aromatherapy, Reflexology, etc.).</p>
<p>
Warm, professional, and guest-oriented personality.</p>
<p>
Excellent communication and interpersonal skills.</p>
<p>
Flexibility to work shifts, including weekends and public holidays.</p>
<p>
Commitment to delivering an outstanding and consistent guest experience.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Masseuse (Spa Therapist)

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