health coach

Blue Cross Blue Shield of Massachusetts

<div>
 
 Ready to help us transform healthcare? Bring your true colors to blue.
 
 
 
 
 The Role
 
 
 
 As a HEDIS nurse health coach, you will be responsible for engaging members, providing community resources, and referring to case management&mdash;all to achieve maximum health outcomes. You will leverage your strong flexibility and cooperation skills and use targeted approaches to gather information in a timely manner to achieve the highest possible NCQA and CMS STARs ratings. The ability to change frequently is required to support team initiatives, including medical chart reviews and performance measurement and improvement programs.
 
 
 
 The Team
 
 
 
 As an integral part of the HEDIS HOS Intervention Team within Clinical Quality and Compliance, you will coordinate and collaborate with teams and associates inside and outside of HMM, including Care Management, Member and Provider Service, and Performance Measurement and Improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make outreach calls to members with gaps in care to assure adherence with HEDIS/STARs measures and contact provider offices to promote coordination of care as needed
 </li>
 <li>
 Identify member barriers to obtaining care and provide education, discuss clinical services/benefits, identify appropriate resources, and make necessary referrals both internally and externally, to mitigate barriers
 </li>
 <li>
 Ensure timely and clinically appropriate documentation in all required systems and meet daily productivity goals
 </li>
 <li>
 Participate in assistance with performance, measurement and improvement with activities such as medical record reviews and provider outreaches
 </li>
 <li>
 Perform bone density screenings for appropriate Med Adv members, including encouraging the member to share results with their provider, documenting in BCBSMA system that screening took place, and following all requirement as outlined in policies/protocol
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Excellent organization, communication, technical, customer service and problem-solving skills
 </li>
 <li>
 Knowledge of medical terminology, clinical data, and medical records
 </li>
 <li>
 Ability to engage and obtain specific clinical information from members in a timely manner, in order to meet productivity while also serving our members&rsquo; needs
 </li>
 <li>
 Must possess active driver&rsquo;s license, vehicle to travel and ability to lift 20 pounds to complete member screening visits
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Registered nurse or equivalent health professional required
 </li>
 <li>
 Prior experience with older adults, Medicare preferred
 </li>
 <li>
 Experience with clinical telephonic health coaching preferred
 
 
 </li>
 </ul>
 
 Minimum Education Requirements
 
 
 
 High school degree or equivalent required unless otherwise noted above
 
 
 Location
 
 
 Hingham
 
 
 Time Type
 
 
 Full time
 
 
 Hourly Range: $46.43 - $56.75
 
 
 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee&rsquo;s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
 
 
 This job is also eligible for variable pay.
 
 
 We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
 
 
 Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
 
 
 
 WHY Blue Cross Blue Shield of MA?
 
 
 
 We understand that the
 
 confidence gap
 
 and
 
 imposter syndrome
 
 can prevent amazing candidates coming our way, so please don&rsquo;t hesitate to apply. We&rsquo;d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It&rsquo;s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
 
 
 As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you&rsquo;d like to be a part of, we&rsquo;d love to hear from you. You can also join our Talent Community to stay &ldquo;in the know&rdquo; on all things Blue.
 
 
 At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
</div>

Nurse Health Coach

Sandbar Health

We are building a next-generation &quot;payvider&quot; &mdash; a physician-led concierge primary care practice and health plan in one &mdash; with an obsessive focus on the member experience. Because we both deliver care and own the cost of it, every incentive is aligned around keeping members healthy: radically better, coordinated care that members love, delivered efficiently by cutting the friction, waste, and unnecessary utilization that define most of healthcare today. Backed by experienced healthcare operators and investors, the organization is building the clinical and operational foundation for a direct-to-consumer concierge health plan launching in the DC metro area.POSITION SUMMARYWe are seeking a Licensed Clinical Social Worker (LCSW) to serve as our founding Behavioral Health Clinician &amp; Health Coach, delivering integrated behavioral health care within a high-touch, technology-enabled primary care practice. As the first behavioral health hire in the organization, this clinician will provide licensed behavioral health services embedded directly in the care POD while also delivering proactive health coaching that helps members build lasting, preventive habits.This is a dual-scope role anchored on licensed clinical work. The clinician will operate as a behavioral health professional first &mdash; providing screening, brief evidence-based interventions, and short-term therapy in close collaboration with the physician-led care team &mdash; and will flex into a health coaching capacity focused on behavior change, lifestyle, and chronic disease support. The role is ideal for a behavioral health clinician who values whole-person, relationship-driven care, integration with primary care, and the opportunity to help build a modern behavioral health and coaching program from the ground up.CORE RESPONSIBILITIES<ul><li>Provide integrated, embedded behavioral health care within the care POD, collaborating closely with physicians and APPs through warm handoffs and shared care plans</li><li>Conduct behavioral health screening (e.g., PHQ-9, GAD-7) and assessment, and deliver evidence-based interventions and therapy</li><li>Establish clear escalation and referral pathways for members who need a higher level of behavioral health care</li><li>Deliver proactive health coaching focused on behavior change, lifestyle, and chronic disease management, with an emphasis on prevention and reducing downstream utilization</li><li>Provide high-touch, concierge-level support through a combination of virtual visits, in-person sessions, and asynchronous messaging</li><li>Participate in proactive outreach to members with behavioral health needs, care gaps, and elevated risk</li><li>Partner with care navigators and patient allies, who own logistics and system navigation, while this role owns clinical behavioral health and behavior-change coaching</li><li>Champion an obsessive focus on the member experience &mdash; hospitality, responsiveness, and proactive communication at every touchpoint</li><li>Help shape behavioral health and coaching pathways, standards, and program design as the organization scales</li><li>Utilize digital tools, structured intake pathways, and AI-supported workflows to improve efficiency and the member experience</li></ul>CLINICAL MODELThe practice is designed around smaller member panels and high-access care delivery, with efficiency coming from technology and operations so that clinician time goes to members. Each POD will support approximately 500&ndash;750 members and include a physician, APP(s), a medical assistant, and an embedded behavioral health clinician who also provides health coaching. The care model emphasizes:<ul><li>Integrated behavioral health delivered alongside primary care</li><li>Preventive and relationship-driven care</li><li>Concierge-level digital communication</li><li>Async-first workflows for low-acuity needs</li><li>Proactive care coordination and navigation</li><li>Reduced administrative burden through technology-enabled operations</li></ul>PREFERRED QUALIFICATIONS<ul><li>Active Licensed Clinical Social Worker (LCSW) credential</li><li>Active or eligible licensure in Washington, DC, Maryland, and/or Virginia, with willingness and ability to become licensed in additional states to support remote members</li><li>Comfort with multi-state licensure and telehealth-based behavioral health delivery</li><li>Experience delivering integrated or collaborative behavioral health within a primary care or value-based care setting preferred</li><li>Training in brief, evidence-based interventions (e.g., CBT, motivational interviewing) and short-term therapeutic models</li><li>Experience or interest in health coaching, behavior change, and chronic disease support</li><li>Strong communication skills and comfort with digital-first member engagement</li><li>Interest in innovation, care redesign, and early-stage healthcare ventures</li><li>Collaborative, team-oriented approach to whole-person care</li><li>Commitment to delivering evidence-based, high-touch behavioral health care</li></ul>WHAT WE OFFER<ul><li>Opportunity to help build a next-generation behavioral health and coaching program from the ground floor as its founding behavioral health clinician</li><li>Smaller caseloads and increased time with members</li><li>Collaborative interdisciplinary care environment integrated with primary care</li><li>Technology-enabled workflows designed to reduce administrative friction</li><li>Competitive compensation package ($95,000&ndash;$130,000) with potential performance-based bonus</li><li>Mission-driven culture focused on prevention, access, and whole-person experience</li></ul>This position represents a unique opportunity for a behavioral health clinician seeking to practice relationship-centered, integrated care within a modern, innovative healthcare platform designed to improve both member outcomes and the clinician experience.Pay: $95,000.00 - $130,000.00 per yearWork Location: In person

Behavioral Health Clinician & Health Coach

Allegheny Health Network

<div><h2 class="jobSectionHeader">Company :
</h2>Allegheny Health Network
<h2 class="jobSectionHeader">Job Description :
</h2>GENERAL OVERVIEW:
As a member of the health care team, assists with population health management through patient outreach and coordination of care, participates in the clinical visit to assist the provider, and provides self-management support to patients. Demonstrates leadership by communicating effectively, developing others, building and maintaining relationships, and guiding effective teams and work groups. Also mentors others within the team with office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized work flows. Leads in managing data so that patients are effectively treated.
ESSENTIAL RESPONSIBILITIES:
<ul><li>Actively participates in population health outreach through identification of patients with gaps in care through use of analytic tools and patient registries. Contacts patients and facilitates closing gaps in care. (10%)
</li><li>Ensures pre-visit planning is completed by performing chart and data reviews in advance of patient visit and preparing for patient arrival by identifying items that need addressed during visit. (10%)
</li><li>Demonstrates expanded rooming protocol by assisting the provider in addressing care gaps with the patient and appropriately activating standing orders. (10%)
</li><li>Accurately performs clinical transcription during the patient encounter by documenting elements of the clinical visit under direct supervision of the provider and assisting with computerized provider order entry under direct supervision of the provider. (10%)
</li><li>Uses a motivational interviewing approach to coach patients toward self-management, self-efficacy, and activation. Engages the patients to assess current state, collaboratively set goals, and review the after-visit summary. Instructs the patient on condition management, behavioral support, and addresses emotional demands of having a chronic condition. Reinforces the clinical care plan and follows up for ongoing activation. (10%)
</li><li>Performs registry and quality data review and conducts population outreach to close gaps in care. (10%)
</li><li>Oversees the identification of high risk patients and facilitates complex care management referrals. Works collaboratively with care team nurses to provide care coordination to rising risk patients. (10%)
</li><li>Reviews and assesses with care team members to achieve population health management goals, to improve patient access to care and to reduce avoidable emergency department visits. (10%)
</li><li>Cleans and sterilizes instruments per established standards. Ensures adequate inventory of medical supplies. Ensures all patient treatment areas are stocked with appropriate supplies using established inventory standards. (10%)
</li><li>Performs in-house testing following established standards and policies. (10%)
</li><li>Performs other duties as assigned or required.
</li></ul>QUALIFICATIONS:
Minimum
<ul><li>High school diploma or equivalent.
</li><li>Current State of PA LPN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) OR Medical Assistant Certification.
</li><li>Completion of an accredited course of study in medical assisting or two years of relevant experience.
</li><li>CPR certification.
</li><li>Act 34 Criminal Background Clearance Certificate
</li><li>Act 33 Child Abuse Clearance Certificate
</li><li>Act 73 FBI Fingerprinting Criminal Background Clearance Certificate 
</li></ul>Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
 
 
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. 
 
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
 
 
Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice</div>

Health Coach/Certified Medical Assistant-Pediatrics-Wexford

Spendid Farms

Health and Wellness Coach Job Overview Spendid Farms is seeking a dedicated and passionate Health and Wellness Coach to join our team on a full-time basis in Oregon, Ohio, United States. Spendid Farms is a reliable leader in the agri-food industry, offering value through export services, marketing, packaging, logistics, and agricultural production. We are looking for an individual to support the well-being of our most valuable asset: our employees. The successful candidate will be responsible for developing, implementing, and managing wellness programmes designed to promote a healthy lifestyle, reduce health risks, and enhance the overall quality of life for our team members. Responsibilities  <ul><li>Conduct one-on-one coaching sessions with employees to help them set and achieve their health and wellness goals.</li><li>Develop and deliver engaging workshops and seminars on various topics, including nutrition, stress management, fitness, and mindfulness.</li><li>Create personalised wellness plans tailored to the unique needs and circumstances of individual employees.</li><li>Promote a company-wide culture of health and well-being through proactive communication and engagement initiatives.</li><li>Collaborate with the Human Resources department to integrate wellness programmes into company policies and events.</li><li>Monitor and evaluate the effectiveness of wellness initiatives, providing regular reports on participation and outcomes.</li><li>Maintain confidentiality and handle sensitive employee information with the utmost professionalism.</li><li>Stay current with the latest industry trends and best practices in corporate wellness.</li></ul>Qualifications  <ul><li>Proven experience working as a Health Coach, Wellness Coordinator, or in a similar role.</li><li>A recognised certification in health or wellness coaching is essential.</li><li>A degree in nutrition, public health, kinesiology, or a related field is highly desirable.</li><li>Excellent interpersonal and communication skills, with the ability to motivate and inspire others.</li><li>A strong understanding of behaviour change principles and coaching techniques.</li><li>Demonstrable ability to design and implement effective wellness programmes.</li><li>A compassionate, empathetic, and non-judgemental approach to coaching.</li><li>Proficient in using standard office software for communication and record-keeping.</li></ul>

Health And Wellness Coach

Remote Care Partners

<div>Virtual Nurse Coach - LPN - Remote location! Positions available in all 50 states!!!

The Role: Remote Virtual Nurse Health Coach

Key Job Functions:
<ul>
<li>Welcoming patients to benefits of remote monitoring</li>
<li>Educating patients on equipment they will use</li>
<li>Near real time review of patient vital signs</li>
<li>Obtaining actionable information from patients with abnormal readings</li>
<li>Using practice EMR to escalate patient situations to the provider for medical intervention</li>
<li>Reviewing &amp; assisting the provider in the creation of a patient centered care plan</li>
<li>Monitoring notifications and observing trends</li>
<li>Creating patient centered care plans as well as reviewing monthly plans with patients</li>
<li>Monitoring patient compliance with the plan of care &amp; devices</li>
<li>Coaching patients on healthier behaviors</li>
<li>Act as first contact for patient motivationg factors and leveraging them for best possible health outcomes</li>
<li>Proactively managing patients to prevent urgent care or emergency room visits</li>
</ul>
Required Experience:
<ul>
<li>2 years nursing experience; case management or home health preferred</li>
<li>Active state licensure (compact licensure preferered)</li>
<li>EMR Experience</li>
<li>Computer competency</li>
<li>Experience caring for some or all of following conditions:</li>
<li> Hypertension</li>
<li> Diabetes</li>
<li> COPD</li>
<li> Asthma</li>
<li> CHF</li>
<li> A Fib</li>
</ul>
Location: Remote, working from home

Job Details:
<ul>
<li>Full-time, salary position</li>
<li>Full benefit package available</li>
<li>Software and hardware provided upon hire</li>
</ul>
About Remote Care Partners: Remote Care Partners (RCP) provides healthcare providers with a cloud-based platform for population management. The RCP software delivers crucial services that include remote patient monitoring, chronic care management, patient education/engagement, and telemedicine. The intuitive platform enables our virtual nursing coaches to provide comprehensive patient care between office visits.</div>

Licensed Practical Nurse

Tuerk House, Inc

<div><div>REPORTS TO: Admissions or Clinical Director</div><div></div><div> 
FLSA: Non-Exempt</div><div></div><div> 
About Us:</div><div></div><div> 
Tuerk House is a non-profit behavioral health system that serves nearly 300 patients a day, regardless of their ability to pay, through an innovative, integrative model of care that encompasses all aspects of recovery. It opened its doors in 1970 in Baltimore, providing lifelong healing and recovery, transforming lives and giving hope to individuals, families, and communities. Tuerk House has also been awarded Joint Commission Accreditation, the gold standard of health care. Patients and families can have peace of mind knowing that we deliver quality, safe care!</div><div></div> 
Join Tuerk House and make a meaningful impact on the lives of individuals and families seeking recovery and support!<div>
JOB SUMMARY/OBJECTIVE:</div><div></div><div> 
The Peer Recovery Coach (PRC) supports the Admissions or Clinical Director by serving as a role model, mentor, advocate, and motivator for clients in recovery. The PRC assists clients in identifying and accessing appropriate resources for long-term stability. This role involves follow-up with former patients who have successfully left the program, with a particular focus on those who did not complete the recovery process. The PRS will provide ongoing engagement, support, and encouragement, updating the Kipu system with client outcomes.</div><div></div><div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Client Support: Identify obstacles to accessing services and work collaboratively with clients and their Individual Recovery Management Team to address these challenges.</li><li>
Discharge Planning: Ensure that all clients have appropriate discharge plans in place that are clearly understood. Provide support as needed for implementation.</li><li>
Community Connections: Facilitate connections to mutual self-help groups when appropriate.</li><li>
Peer Advocacy: Provide peer support that prioritizes clients' voices and needs, helping them to establish their goals and objectives.</li><li>
Needs Assessment: Assist clients in identifying areas where they need professional support and communicate these needs to clinical staff.</li><li>
Transportation: Transport clients to appropriate referral sources or safe environments as necessary.</li><li>
Resource Coaching: Coach clients on the independent use of community resources.</li><li>
Ongoing Engagement: Maintain contact with clients via phone and/or email to offer continued peer support and re-engagement assistance post-program.</li><li>
Recovery Education: Provide educational support for clients at all phases of their recovery journey, from pre-recovery engagement to sustained recovery maintenance.</li><li>
Community Relations: Develop and maintain relationships with community groups and agencies.</li><li>
Documentation: Complete necessary documentation, reports, and data capture in accordance with Stabilization Center processes.</li><li>
Referrals: Refer clients to appropriate community services and document referrals and outcomes.</li><li>
Conduct client room searches to ensure program compliance, check for contraband and cleanliness.
</li><li>Additional Duties: Perform all other duties as assigned.</li></ul><div>
REQUIRED EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE:</div><ul><li>
High school diploma or GED equivalent required.</li></ul></div><div><ul><li>
Completion of Connecticut Community for Recovery (CCAR) training required OR obtained within the first six (6) months of employment.</li><li>
Zero (0) to two (2) years or more experience in field or related field</li><li>
CPR/AED and de-escalation skills certification preferred.</li><li>
A valid driver&rsquo;s license may be required depending on the business unit placement.</li><li>
Previous experience in a peer recovery support role or similar environment preferred</li></ul>
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Proficiency in MS Office (Outlook, Word, Excel) and ability to learn in-house software.</li><li>
Strong organizational skills and attention to detail.</li><li>
Personal belief in recovery and the recovery process.</li><li>
Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public.</li><li>
High energy, flexibility, and strong interpersonal skills to work effectively within a team.</li><li>
Ability to engage clients flexibly based on their individual needs.</li><li>
Respect for and maintenance of professional boundaries with all individuals.</li><li>
Ability to follow written and verbal instructions accurately.</li><li>
Proficiency in reading, understanding, and speaking English.</li></ul><div>
Background: This position requires successful background and drug test completion</div><div></div><div> 
Physical Requirements:</div></div><div><ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 25 pounds at times.</li><li>
This role requires the individual to possess full physical mobility, including the ability to bend, lift, twist, reach, and perform other physical activities necessary for the safe and effective execution of job duties.</li></ul><div></div> 
SALARY AND BENEFITS:
The compensation for this position will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Tuerk House provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, short term disability, life insurance, pet insurance, parental leave, and an employee assistance program. Eligibility requirements apply.
Company Benefits:<ul><li>
Generous PTO: Enjoy a competitive paid time off policy to promote work-life balance.</li><li>
Health Benefits: Comprehensive health, dental, and vision insurance to support your overall well-being.</li><li>
Employee Assistance Program (EAP): Assistance for a variety of personal and professional matters.</li><li>
HRSA Eligibility: Eligible for Health Resources and Services Administration (HRSA) benefits, providing additional support and resources.</li><li>
401K Match</li></ul><div></div> 
Equal Employment Opportunity (EEO)
Tuerk House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
APPLICATION PROCESS:
If you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please contact this employer to ask for accommodation or an alternative application process. We are committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process.<div>
This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job description.</div></div></div>

Peer Recovery Coach

HopeLink Behavioral Health

<div>For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.
SUMMARY STATEMENT OF POSITION:
The 988 Call Center Supervisor (Coach) oversees staff within the Crisis Services program, providing supervision, performance management, and professional development. This role manages the full employee lifecycle, from onboarding to retention. The Coach delivers structured supervision, conducts performance evaluations, and ensures accountability through coaching and feedback. They also monitor policy compliance, support ongoing training, and uphold clinical and operational standards to sustain a high-performing, mission-driven team.
WHAT WE OFFER:<ul><li>
Meaningful Work: Make a real difference in the lives of others.</li><li>
Competitive Salary: $58,000-$66,560 per year</li><li>
Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.</li><li>
Supportive Environment: Join a dedicated team committed to providing high-quality care.</li></ul> 
SCHEDULE &amp; LOCATION:<ul><li>
Shifts available: Mornings, Afternoons, and Overnights</li><li>
This is a hybrid position and requires up to 24 hours per week on-site in our Oakton Office.</li></ul>
PRIMARY DUTIES:<ul><li>
Provide real-time coaching, supervision, and escalation support while maintaining direct service coverage as needed or when requested.</li><li>
Deliver individual and group supervision, ongoing performance feedback, targeted coaching to support staff growth and retention, and complete annual performance evaluation for all assigned staff.</li><li>
Deliver community of practice, case staffing groups each week to build on staff skill development.</li><li>
Promote staff wellness through debriefing, recognition, and fostering resilience after challenging contacts.</li><li>
Collaborate with program leadership (e.g. program directors, quality assurance managers) on workflow improvements, compliance, and quality initiatives.</li><li>
Maintain a current understanding of frontline work through 3 hours of direct service (voice and chat/text) engagement per week.</li><li>
Perform other duties as assigned to support HopeLink's mission and evolving 24/7/365 operations.</li></ul>
ESSENTIAL COMPETENCIES:<ul><li>
Strong ability to oversee crisis line operations, manage people, and make sound decisions under pressure.</li><li>
Skilled in supervision, coaching, and mentoring staff through onboarding, development, and retention.</li><li>
Proficient in quality assurance, performance feedback, and reinforcing training in real time.</li><li>
Excellent communication and collaboration skills to build trust and align with leadership goals.</li><li>
Knowledgeable of crisis intervention best practices, and ethical standards</li><li>
Flexible and resilient in a 24/7/365 setting, modeling professionalism, self-care, and continuous learning.</li></ul>
QUALIFICATIONS:<ul><li>
Bachelor's degree in social work, Counseling, Psychology, or related field and a minimum of 1-year of direct supervisory experience in crisis intervention, suicide prevention, or behavioral health. A minimum of 2-3 years of direct supervisory experience can substitute for the bachelor's degree requirement.</li><li>
Strong knowledge of risk assessment, trauma-informed care, and de-escalation techniques.</li><li>
Flexible and resilient in a 24/7/365 environment, modeling self-care and continuous growth.</li></ul> 
NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts.
The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'
We are unable to hire in the following states:
California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming</div>

988 Call Center Supervisor

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