health navigator

United Way

<div>Department: Housing Matters

Program Area: Supportive Services for Veterans Families (SSVF)

Employment status: Full time hourly, Non-Exempt, Grant funded

Reports to: Program Coordinator Assistant

Position Summary: The SSVF Health Care Navigator provides non-clinical care coordination and health system navigation for Veterans enrolled in the SSVF program. This role supports Veterans in accessing VA health care benefits or community-based health services when VA care is not available, while promoting continuity of care, heath literacy, and adherence to treatment plans. The Health Care Navigator works in close coordination with VA medical providers, community partners, and SSVF interdisciplinary team.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

Duties and Responsibilities:
<ul>
<li>Assist Veterans in accessing VA health care services, enrollment, and benefits or appropriate community-based health care resources when VA care is unavailable.</li>
<li>Conduct non-clinical assessments to identify barriers to health care access and support Veteran engagement in care.</li>
<li>Serve as a liaison between Veterans, VA medical facilities, community providers and SSVF staff to promote coordinated, Veteran-centered care.</li>
<li>Promote health education and navigation support tailored to the Veteran's health literacy level and individual needs.</li>
<li>Support Veterans in understanding care plans, appointments, referrals, and follow-up requirements.</li>
<li>Collaborate with interdisciplinary teams, including medical, nursing, case management, and administrative partners.</li>
<li>Identify systemic barriers to care and contribute to program-level problem solving and systems improvement efforts.</li>
<li>Maintain accurate documentation and reporting in compliance with VA, HIPPA, and UWFC requirements.</li>
<li>Participate in required SSVF trainings, team meetings and continuous quality improvement activities.</li>
<li>Perform other duties as assigned by supervisory staff.</li>
</ul>
Qualifications:

Education: Bachelors' degree in social work, public health, or related field required. Master's degree preferred.
<ul>
<li>Minimum of two (2) years' of experience in health care navigation, care coordination, or social services.</li>
<li>Knowledge of VA health systems and community health resources preferred.</li>
</ul>
Supervision: This position does not exercise supervisory authority.

Requirements:
<ul>
<li>Valid NC Driver&rsquo;s License, auto insurance, and reliable vehicle for business use.</li>
<li>Ability to pass a background check and provide references.</li>
<li>Intermediate computer skills, proficient in MS office particularly with EXCEL.</li>
<li>Strong presentation, communication, collaboration, ethical decision-making and conflict-resolution skills.</li>
<li>Able to interact compassionately and professionally with program participants.
</li><li>Ability to communicate effectively with individuals experiencing barriers.</li>
<li>Strong documentation, organizational and interpersonal skills and ability to prioritize tasks independently.</li>
<li>Hybrid office position: Monday-Thursday Office, Friday remote.</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to move throughout the office to access files and supplies.</li>
<li>Ability to lift up to 20 pounds occasionally.</li>
</ul>
Compensation and Benefits:
<ul>
<li>Competitive hourly wage commensurate with experience.</li>
<li>Full benefits package, including health, dental, vision, 401K plan and retirement distribution plan.</li>
<li>Paid vacation, sick leave and wellness days.</li>
<li>12 paid holidays annually.</li>
</ul>
EOE</div>

SSVF Health Care Navigator

Center for Justice Innovation

<div>THE ORGANIZATION
The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we&rsquo;ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:<ul><li>
Operating Programs that pilot new ideas and address local challenges;</li><li>
Conducting original research to evaluate what works&mdash;and what doesn&rsquo;t; and</li><li>
Providing expert assistance and policy guidance to reformers across the country and beyond.</li></ul>
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. 
Learn more about our work at www.innovatingjustice.org.
THE OPPORTUNITY
Midtown Community Justice Center seeks a Community Navigator for the Community First program. The aim of Community First is to create an upstream diversion from arrest and justice system involvement by building supportive relationships with people in need of services and creating linkages to mental health services, housing support, substance use services, and other kinds of social services as needed. Community First is a partnership between Midtown Community Justice Center, Breaking Ground, Fountain House, Times Square Alliance, Housing Works, and Ryan Health.
Reporting to the Clinical Director, the Community Navigator will be tasked with engaging community members frequenting the Times Square and Midtown Manhattan area who are experiencing housing insecurity or homelessness and often have co-occurring behavioral health challenges. In keeping with the Community First model, the Navigator will build trusting relationships with those individuals, and facilitate linkages to social services and other community-based resources. The Community Navigator will also work with clients of MCJC&rsquo;s onsite programs, including court-based and diversion programs, who are unstably housed. Community Navigators are peers who share some lived experience with clients and use their own experience in establishing trusted relationships.
Responsibilities include but are not limited to:<ul><li>
Perform community outreach in the Times Square area and broader Midtown community;</li><li>
Identify and build relationships with individuals who are experiencing homelessness or housing insecurity, substance use disorders, mental health crises, or in need of other supportive services in the Midtown area;</li><li>
Work with a diverse population in a mutually respectful manner, using a strengths-based and client-centered approach;</li><li>
Develop and maintain working knowledge of local resources for health and wellness as well as public benefits;</li><li>
Develop and maintain relationships with local businesses that can provide additional support (e.g., employment opportunities, access to bathrooms, access to free food and supplies);</li><li>
Provide clients with support and linkages to programs and opportunities in the community (e.g., benefits, job programs, health, housing, and treatment services);</li><li>
Provide mobile case management and accompany clients to appointments and external service providers;</li><li>
Provide peer support and case management to court-involved clients struggling with housing insecurity or other behavioral health challenges;</li><li>
Know how to properly administer Naloxone and train community members how to use harm reduction tools including Naloxone and drug test strips;</li><li>
Adhere to policies and procedures of the Community First program and Midtown Community Justice Center;</li><li>
Accurately and efficiently document client interactions and assigned tasks;</li><li>
Contribute to data collection, documenting case management efforts and adding to the monthly report due to stakeholders;</li><li>
Communicate effectively, and in a timely manner, with Midtown staff to provide client updates;</li><li>
Attend weekly supervision, trainings, and staff meetings, and keep supervisor informed of all work-related activities;</li><li>
Participate in community engagement projects, meetings, and events, including during evenings and weekends, as needed;</li><li>
Support Midtown Community Justice Center's initiatives more broadly, as needed; and</li><li>
Additional relevant tasks, as needed.</li></ul>
Qualifications: A high school diploma and at least 2 years of relevant experience is required. Certified Recovery Peer Advocate (CRPA) or Recovery Coach certificate a plus. Candidates must have experience working with a diverse population, including individuals with a history of substance abuse and/or mental illness, using a strengths-based and trauma-informed approach. Bilingual (English-Spanish) preferred. Additional qualifications include:<ul><li>
Use lived experience and be comfortable serving as a role model to connect with clients and support them in their goals;</li><li>
Individuals who are formerly incarcerated, live with a mental health diagnosis, have experienced housing insecurity, and/or have experience with substance use treatment and recovery are particularly invited to apply;</li><li>
Able to walk 30 blocks or more on a regular basis;</li><li>
Knowledge of community-based resources throughout New York City, especially Midtown Manhattan;</li><li>
Knowledge of the principles and practices of harm reduction;</li><li>
Ability to motivate clients in a courteous, empathic, and professional manner;</li><li>
Commitment to working as part of a collaborative team to ensure coordination of care for participants;</li><li>
Strong communication skills to convey information clearly, accurately, and completely;</li><li>
Ability to maintain professional demeanor when handling difficult contacts;</li><li>
Experience using Microsoft Office and Google Suite programs such as Outlook and Gmail (email), Slack, and case management systems;</li><li>
Strong work ethic, particularly in a team setting; and</li><li>
Commitment to creating, promoting, and maintaining a respectful, inclusive, and anti-racist work environment.</li></ul>
Position Type: Full-time, temporary for one year.
Position Location: Midtown Manhattan.
Compensation: The compensation range for this position is $28.57 - $33.35 per hour, annually equivalent to $52,000 - $60,700 based on a 35-hour work week and is commensurate with experience.
Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network after 90 days of employment. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We also offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.
The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.
gbD17P6twa</div>

Community Navigator

Susan G. Komen

<div>
 The physical location for the candidate selected must reside within the contingent united states.
 
 
 
 WHO WE ARE!
 
 
 
 Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to have the biggest impact against this disease.
 
 
 Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It&rsquo;s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
 
 
 
 What you will be doing in the role of Patient Navigator
 
 
 
 Working with the Komen Patient Care Center&rsquo;s team of highly trained professionals, the Patient Navigator provides support to a diverse population in a telehealth patient navigation model. The Patient Care Center powers Komen&rsquo;s mission to save lives by addressing the most critical needs of our communities right now. Through personalized patient support, navigators identify and address barriers to care, ensuring people have access to the care they need to achieve health equity, and helping those with aggressive and deadly breast cancers get the unique support they need.
 
 
 The navigator will work directly with people concerned about breast cancer, including patients, caregivers and family members. The navigator will identify and address barriers to facilitate timely access to care throughout the breast cancer continuum and provide emotional support, education on a variety of breast health topics, guidance to navigate the health care system, and information on resources via phone calls/emails/text/chat. The navigator will provide support on a broad range of issues including financial needs, emotional wellbeing, and medical decision-making.
 
 
 
 What You Will Bring To The Table
 
 
 
 <ul>
 <li>
 Assisting individuals with various breast health and breast cancer-related needs including:
 </li>
 <li>
 Assessing patient needs while providing emotional support.
 </li>
 <li>
 Identifying barriers to care and strategies to address and resolve them.
 </li>
 <li>
 Providing evidence-based information and 1x1 coaching to empower individuals in their communications and shared decision making with providers.
 </li>
 <li>
 Serving as an essential link between individuals and community resources and facilitating connections for referral services.
 </li>
 <li>
 Complying with escalation protocol when identifying and handling high-intensity situations.
 </li>
 <li>
 Adhering to the processes, policies, and procedures of the program, including the protection of personal health information.
 </li>
 <li>
 Documenting all case interactions for evaluation and reporting purposes according to standard operating procedures in the Salesforce HealthCloud.
 </li>
 <li>
 Engaging in ongoing professional development to continually improve our ability to support individuals within a changing healthcare and breast cancer landscape.
 </li>
 <li>
 Actively engaging in one-on-one supervision and case study groups to support peer learning.
 </li>
 <li>
 Serving as a representative of Komen&rsquo;s navigation work for internal and external audiences.
 </li>
 <li>
 Promoting and demonstrating appropriate person-centered service, with respect for cultural diversity and cultural responsiveness.
 </li>
 <li>
 Consistently meets performance benchmarks as outlined in program policies and procedures.
 
 
 </li>
 </ul>
 
 We know you will have and be able to
 
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience working as a patient navigator, case manager or social worker in oncology or community health setting.
 </li>
 <li>
 A clear and distinct speaking voice, accompanied by excellent oral, written interpersonal, communication, and customer service skills &ndash; demonstrating cultural awareness and sensitivity.
 </li>
 <li>
 Ability to work collectively with other team members, community organizations, and the health care community.
 </li>
 <li>
 Working knowledge of social determinants of care and how they impact patients&rsquo; ability to access services as well as their health, mental health, and overall wellbeing and outcomes.
 </li>
 <li>
 Knowledge of de-escalation and emotional support techniques and ability to guide individuals in high-stress situations to the care they need.
 </li>
 <li>
 Strong problem-solving and organization skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously.
 </li>
 <li>
 Demonstrated computer proficiency in MS Office Products and ability to learn new software.
 </li>
 <li>
 An openness to feedback and coaching from leadership.
 
 
 </li>
 </ul>
 
 We would love if you also have
 
 
 
 <ul>
 <li>
 Bachelor's degree in Social Work, Public Health, Psychology, Human Behavior, or related field.
 </li>
 <li>
 Social work experience, certified in oncology social work, licensed community health worker or certified patient navigator.
 </li>
 <li>
 Bilingual (English/Spanish preferred; other languages a plus).
 </li>
 <li>
 Experience with Salesforce or other client relationship database(s).
 </li>
 <li>
 Comprehension of the patient navigation core competencies and Oncology Navigation Standards of Professional Practice.
 
 
 </li>
 </ul>
 
 So, what&rsquo;s in it for you?
 
 
 
 Komen Believes In The Importance Of Taking Care Of Our Employees So That In Turn They Can Be Committed To Supporting Our Critical Mission To Support Those Impacted By Breast Cancer And To Help Find Cures. This Is What Komen Provides Away From The Computer
 
 
 Approximate hourly rate of $21.54 to $28.21/hourly, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
 
 
 <ul>
 <li>
 Health, dental, vision and a retirement plan with a 6% employer match
 </li>
 <li>
 Unlimited PTO plan
 </li>
 <li>
 Flexible work arrangement in a fully remote working environment
 </li>
 <li>
 Bi-weekly work from home stipend
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 A culture of learning and development
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
 
 
 
 Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams &amp; Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
 
 
 
 SORRY NO AGENCIES
 
 
 The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.
 
 
</div>

Patient Navigator (Remote)

Heartland Family Service

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual&rsquo;s needs and requests match Crisis Stabilization and Resource Center&rsquo;s services and levels of care.
The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer&rsquo;s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage.

Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience) 
Work Schedule: 40 hours per week, (10:00 p.m. to 8:00 a.m., Wed., Thurs., Fri., Sat.,)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li><ul><li>Complete enrollment/intake on eligible clients</li></ul></li>
<li><ul><li>Develop a supportive relationship with clients and respond to clients&rsquo; needs during scheduled shifts</li></ul></li>
<li><ul><li>Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents</li></ul></li>
<li><ul><li>Psycho-educate clients on life, social and coping skills</li></ul></li>
<li><ul><li>Create and facilitate in-house client life- and social-skill building activities, and support groups</li></ul></li>
<li><ul><li>Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency</li></ul></li>
<li><ul><li>Monitor client&rsquo;s self-administration of medication and follows procedures of recording</li></ul></li>
<li><ul><li>Provides reports to CSRC staff regarding client activities and needs at shift change</li></ul></li>
<li><ul><li>Demonstrate knowledge of current community and HFS programs and resources to meet client needs</li></ul></li>
<li><ul><li>Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients</li></ul></li>
<li><ul><li>Complete client room safety checks and searches</li></ul></li>
<li><ul><li>Assist with donation disbursement for successfully discharging clients</li></ul></li>
<li><ul><li>Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas</li></ul></li>
<li><ul><li>Place maintenance requests for facility repairs</li></ul></li>
<li><ul><li>Respond to emails, phone calls, and faxes in a professional and timely manner</li></ul></li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abide by all specific program and Agency procedures, policies, and requirements</li>
<li><ul><li>Is dependable and punctual regarding scheduling and attendance</li></ul></li>
<li>Cooperate and collaborate with program area staff, volunteers, and other Agency staff</li>
<li>Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li><ul><li>Create, maintain, and share as appropriate a dynamic self-care plan</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site.</li></ul></li>
<li>Perform other program related duties as assigned.</li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Wednesday, Thursday, Friday, and Saturday)

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual&rsquo;s needs and requests match Crisis Stabilization and Resource Center&rsquo;s services and levels of care.
The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer&rsquo;s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage.

Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience) 
Work Schedule: 40 hours per week, (10:00 p.m. to 8:00 a.m., Sunday, Monday, Thursday and Friday)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li><ul><li>Complete enrollment/intake on eligible clients</li></ul></li>
<li><ul><li>Develop a supportive relationship with clients and respond to clients&rsquo; needs during scheduled shifts</li></ul></li>
<li><ul><li>Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents</li></ul></li>
<li><ul><li>Psycho-educate clients on life, social and coping skills</li></ul></li>
<li><ul><li>Create and facilitate in-house client life- and social-skill building activities, and support groups</li></ul></li>
<li><ul><li>Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency</li></ul></li>
<li><ul><li>Monitor client&rsquo;s self-administration of medication and follows procedures of recording</li></ul></li>
<li><ul><li>Provides reports to CSRC staff regarding client activities and needs at shift change</li></ul></li>
<li><ul><li>Demonstrate knowledge of current community and HFS programs and resources to meet client needs</li></ul></li>
<li><ul><li>Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients</li></ul></li>
<li><ul><li>Complete client room safety checks and searches</li></ul></li>
<li><ul><li>Assist with donation disbursement for successfully discharging clients</li></ul></li>
<li><ul><li>Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas</li></ul></li>
<li><ul><li>Place maintenance requests for facility repairs</li></ul></li>
<li><ul><li>Respond to emails, phone calls, and faxes in a professional and timely manner</li></ul></li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abide by all specific program and Agency procedures, policies, and requirements</li>
<li><ul><li>Is dependable and punctual regarding scheduling and attendance</li></ul></li>
<li>Cooperate and collaborate with program area staff, volunteers, and other Agency staff</li>
<li>Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li><ul><li>Create, maintain, and share as appropriate a dynamic self-care plan</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site.</li></ul></li>
<li>Perform other program related duties as assigned.</li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Sunday, Monday, Thursday, and Friday)

ConcertoCare

<div>This is a hybrid role. While most duties can be completed remotely, this role may require you to commute to the local office as needed. 
As a Care Navigator, you&rsquo;re the first point of contact for patients and care teams&mdash;setting the tone, keeping information flowing, and helping deliver exceptional, coordinated care. You&rsquo;ll manage inbound and outbound communications, support scheduling and medical records, and play a key role in ensuring every patient feels heard, supported, and cared for.
This is a highly collaborative role where your organization, compassion, and &ldquo;jump-in-and-help&rdquo; mindset directly impact patient experience and care quality.
What You&rsquo;ll Do<ul><li>
Serve as the warm, knowledgeable first contact for patients, care teams, and external partners</li><li>
Manage inbound calls, voicemails, and messages&mdash;routing and resolving efficiently</li><li>
Support appointment confirmations, check-in/check-out, and patient access workflows</li><li>
Coordinate outbound calls and tasks to support care delivery and quality initiatives</li><li>
Manage medical records, referrals, orders, and insurance verification</li><li>
Keep patient information accurate and up to date</li><li>
Act as a patient advocate&mdash;raising questions, resolving issues, and escalating when needed</li><li>
Participate in team huddles and contribute to a collaborative care environment</li></ul>
What Makes You a Great Fit<ul><li>
You&rsquo;re service-driven and committed to delivering an exceptional patient experience</li><li>
You thrive in fast-paced, team-based environments</li><li>
You&rsquo;re organized, proactive, and take pride in follow-through</li><li>
You&rsquo;re energized by supporting patients with complex needs and making healthcare more accessible</li></ul>
Requirements<ul><li>
High school diploma or GED required</li><li>
2+ years of experience in a healthcare setting</li><li>
1+ year of call center experience or equivalent</li><li>
Medical Assistant certification/registration or MA experience preferred</li><li>
Strong customer service skills and a patient-centered mindset</li><li>
Working knowledge of medical records, medical terminology, and HIPAA compliance</li><li>
Proficient with telephony systems, EHRs, and computer software (average to advanced skills)</li><li>
DRIVER REQUIREMENTS IF DRIVING YOUR OWN VEHICLE: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.</li></ul>
Compensation for the role is commensurate with the candidate&rsquo;s qualifications, skills, competencies, and experience. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace</div>

Care Navigator

Larry Ham and Associates Physical Therapy

Job DescriptionWe are a small, patient-centered physical therapy clinic looking for a friendly, curious, and highly organized Patient Care Navigator to join our team for full time employment.If you&rsquo;re someone who enjoys talking with people, learning new systems, and solving little puzzles along the way, this role might be for you. Our Patient Care Navigator helps patients schedule care, understand their insurance benefits, and feel welcomed from the moment they contact our clinic.We are happy to train the right person who brings a positive attitude, curiosity, attention to detail, and a genuine interest in helping people.Larry Ham Physical Therapy is a small team that values reliability, kindness with patients, and respectful communication with coworkers.What You&rsquo;ll Do/A Day In The Life<ul><li>Greet patients and create a warm, organized, and calm clinic experience</li><li>Answer phone calls to schedule new and returning patient appointments</li><li>Help verify insurance benefits to allow patients understand their insurance benefits and coverage</li><li>Obtain and track insurance authorizations when needed so visits stay approved and uninterrupted</li><li>Maintain accurate patient records and communication</li><li>Work alongside therapists to keep the clinic organized and running smoothly</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, professional communication skills</li><li>Naturally curious and eager to learn</li><li>Strong attention to detail and organization</li><li>Ability to multitask while staying calm with patients</li><li>Comfortable learning software and insurance systems</li><li>Reliable, punctual and team-oriented</li></ul>Bonus Skills<ul><li>Experience in a medical office or customer service role</li><li>Familiarity with insurance verification or healthcare scheduling</li><li>Interest in healthcare, rehabilitation, or physical therapy</li></ul>Why Join Our Clinic/Benefits<ul><li>Monthly Reimbursement toward individual health insurance</li><li>Paid Time Off and Sick Leave</li><li>Retirement Plan Contribution</li><li>Paid Training and Skill Development with the opportunity to learn insurance verification and small healthcare clinic operations</li><li>Supportive Small-Team Environment where everyone works closely together</li><li>Predictable Clinic Schedule - In Person Work - Currently Clinic is open Mon-Fri</li><li>Meaningful Work helping patients recover and move better</li></ul>Pay: From $18.50 per hourBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Retirement plan</li></ul>Application Question(s):<ul><li>Describe a time you had to learn a new system or process quickly.</li><li>How do you stay organized when managing several tasks at once?</li><li>Tell us one small thing you think makes a patient feel welcomed in a healthcare office.</li><li>Please include one thing you're curious to learn about working in a physical therapy clinic.</li></ul>Work Location: In person

Patient Care Navigator - Scheduling & Insurance Support

Search 10000+ Health navigator jobs near you this March. New roles added regularly across leading industries. Apply today.