health navigator

Access: Supports For Living

At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be.
 
Location: Kingston, NY
 Hours: M-F 930 am to 6 pm
 Rate of Pay: $28.85
 
OVERVIEW OF PRIMARY RESPONSIBILITES: 
The position of Care Navigator (CN) is responsible for working closely with individuals to promote effective connection and collaboration to services. Care Navigators are committed to assisting in removing the barriers to care by identifying critical resources, navigating through health care services, insurance plans, and systems. Care Navigators help individuals "navigate" the maze of insurances, administrative systems and support services. They focus on integrating services around the needs of the individual.
 Effective Care Navigators build working relationships, solve problems, direct to resources, and manage information.
 
PRIMARY FUNCTIONS: 
Primary functions include coordination to improve quality of care through the efficient use of resources and thereby enhancing quality, cost-effective outcomes.
 Core Responsibilities
 <ul>
<li>Act as an advocate and assist in coordination of care to minimize the fragmentation of health care delivery systems.</li>
<li>Gather insurance information.</li>
<li>Assist in navigating the complex healthcare and insurance systems.</li>
<li>Assist in securing health insurance.</li>
<li>Assist with completion of paperwork for the sliding scale fee.</li>
<li>Complete referrals to care management services and other internal and external services as needed.</li>
<li>For referrals to care management (internal) follow up with the individual until a warm hand-off to care management is complete.</li>
<li>Identify and effectively utilize community resources to meet the needs of the member/family. Facilitate access to community resources.</li>
<li>Care across the healthcare continuum and optimize clinical and financial outcomes.</li>
<li>Maintain a working knowledge of payer requirements. Negotiate on behalf of the member for cost-effective, high quality services and to maximize the efficient use of resources.</li>
<li>Serve as a liaison to providers, members and families for coordination of services.</li>
<li>Document all interventions using the Complex Care Management billable documentation.</li>
<li>Work collaboratively as part of a team.</li>
</ul>
Community Engagement and Outreach
 <ul>
<li>Routinely engage with members and potential members in community settings, which may include homes, shelters, community centers, and other public locations, to address barriers to care and directly facilitate service access.</li>
<li>Conduct community-based resource identification and networking to establish and maintain strong partnerships with local organizations.</li>
<li>Represent the organization at community health fairs, meetings, and events to promote services and identify individuals needing care navigation support.</li>
<li>Provide safe and reliable transportation for clients to and from appointments, resource centers, and other essential services as required for care coordination.</li>
</ul>
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: 
<ul>
<li>Build strong working relationships with internal and external partners.</li>
<li>Support organizational priorities through adaptability and process improvement.</li>
<li>Contribute to department goals by maintaining open communication and professional collaboration.</li>
<li>Utilize Electronic Health Records and other systems for accurate and timely documentation.</li>
<li>Participate in staff meetings, trainings, and other organizational development initiatives as required.</li>
</ul>
QUALIFICATIONS AND ATTRIBUTES: 
<ul>
<li>Excellent written, verbal and listening abilities. Communicate appropriately and clearly to staff and providers.</li>
<li>Willingness to establish effective working relationships with internal and external providers / resources. Maintain a good working relationship within the department and with other departments.</li>
<li>Ability to manage conflict, stress and multiple simultaneous work demands in an effective and professional manner.</li>
<li>Ability to work well independently, while collaborating with other team members.</li>
<li>Ability and willingness to self-motivate, to prioritize and change processes to improve effectiveness and efficiency. Adapts to changing program or organizational priorities.</li>
<li>Ability to make independent decisions in accordance with established policies and procedures. Decisions and problem solving require a combination of analysis, evaluation and interpretive thinking.</li>
<li>Knowledge of and appreciation for cultural diversity and low literacy issues in care provision.</li>
<li>Computer literacy. Ability to navigate Electronic Health Records and other systems.</li>
<li>Willingness and ability to travel locally and work in various community settings.</li>
</ul>
EDUCATION AND EXPERIENCE: 
Required (one of the following): 
<ul>
<li>Bachelor's Degree in Health and Human Services or related field (major concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field) or</li>
<li>NYS licensure and registration as a Registered Nurse and a bachelor's degree or</li>
<li>Bachelor's level education or higher in any field with five years of experience working directly with highly vulnerable populations (i.e. those with health, behavioral health, substance use issues), or a Credentialed Alcoholism and Substance Abuse Counselor (CASAC) or equivalent experience in behavioral health, human services or other.</li>
<li>Must possess a valid driver's license and maintain a clean driving record for client transportation purposes.</li>
<li>Bilingual English and Spanish speaking preferred</li>
</ul>
Experience: 
<ul>
<li>Two years of experience in linking individuals with SMI, Developmental Disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting</li>
<li>A Master’s degree in a related education field may be substituted for one year of experience.</li>
</ul>
PHYSICAL CHARACTERISTICS: 
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
 <ul>
<li>Must be capable to access all rooms in a 2-story home</li>
<li>Able to work in open space floor plan</li>
<li>Must be capable to move throughout work day</li>
<li>Occasional lifting of &gt; _25+ pounds</li>
</ul>
An Equal Opportunity Employer, including disability and Veterans
 IND2024

CARE NAVIGATOR - CCBHC URGENT CARE

Larry Ham and Associates Physical Therapy

Job DescriptionWe are a small, patient-centered physical therapy clinic looking for a friendly, curious, and highly organized Patient Care Navigator to join our team for full time employment.If you&rsquo;re someone who enjoys talking with people, learning new systems, and solving little puzzles along the way, this role might be for you. Our Patient Care Navigator helps patients schedule care, understand their insurance benefits, and feel welcomed from the moment they contact our clinic.We are happy to train the right person who brings a positive attitude, curiosity, attention to detail, and a genuine interest in helping people.Larry Ham Physical Therapy is a small team that values reliability, kindness with patients, and respectful communication with coworkers.What You&rsquo;ll Do/A Day In The Life<ul><li>Greet patients and create a warm, organized, and calm clinic experience</li><li>Answer phone calls to schedule new and returning patient appointments</li><li>Help verify insurance benefits to allow patients understand their insurance benefits and coverage</li><li>Obtain and track insurance authorizations when needed so visits stay approved and uninterrupted</li><li>Maintain accurate patient records and communication</li><li>Work alongside therapists to keep the clinic organized and running smoothly</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, professional communication skills</li><li>Naturally curious and eager to learn</li><li>Strong attention to detail and organization</li><li>Ability to multitask while staying calm with patients</li><li>Comfortable learning software and insurance systems</li><li>Reliable, punctual and team-oriented</li></ul>Bonus Skills<ul><li>Experience in a medical office or customer service role</li><li>Familiarity with insurance verification or healthcare scheduling</li><li>Interest in healthcare, rehabilitation, or physical therapy</li></ul>Why Join Our Clinic/Benefits<ul><li>Monthly Reimbursement toward individual health insurance</li><li>Paid Time Off and Sick Leave</li><li>Retirement Plan Contribution</li><li>Paid Training and Skill Development with the opportunity to learn insurance verification and small healthcare clinic operations</li><li>Supportive Small-Team Environment where everyone works closely together</li><li>Predictable Clinic Schedule - In Person Work - Currently Clinic is open Mon-Fri</li><li>Meaningful Work helping patients recover and move better</li></ul>Pay: From $18.50 per hourBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Retirement plan</li></ul>Application Question(s):<ul><li>Describe a time you had to learn a new system or process quickly.</li><li>How do you stay organized when managing several tasks at once?</li><li>Tell us one small thing you think makes a patient feel welcomed in a healthcare office.</li><li>Please include one thing you're curious to learn about working in a physical therapy clinic.</li></ul>Work Location: In person

Patient Care Navigator - Scheduling & Insurance Support

Peach Tree Healthcare

<div><h3 class="jobSectionHeader">We are seeking a compassionate and experienced Case Manager to provide support and advocacy for individuals with lived experience in homelessness, substance abuse, behavioral health challenges, and justice involvement. The ideal candidate will excel in building meaningful connections with patients, helping them navigate resources, and empowering them to achieve stability and self-sufficiency. This role involves conducting assessments, developing individualized care plans, coordinating services, and working closely with a multidisciplinary team. Strong communication skills, cultural competency, and the ability to foster trust with diverse populations are essential. Experience in trauma-informed care is a plus.</h3>
<h3 class="jobSectionHeader">Qualifications
</h3><h3 class="jobSectionHeader">Must be experienced working with low income, diverse population including persons impacted upon by mental illness or chronic illness. The Case Manager must be experienced with the care and management of chronic health conditions, coordinating care, and behavioral health. This role is responsible for creating and evaluating patient treatment plans, monitoring patient well-being, creating case progress reports, and ensuring patients are well informed regarding their care and treatment options. The Case Manager should have excellent knowledge of case management principles and the ability to act as an advocate for patients in need, providing compassionate highly organized healthcare support.</h3>
<h3 class="jobSectionHeader">Work Experience</h3>

Must have at least one year of experience (3 years preferred) working with behavioral health populations or in a medical clinic setting. Training or experience with Motivational Interviewing,
<h3 class="jobSectionHeader">Education</h3>

Highly Preferred: Associates Degree in mental health or related field.

Preferred: Bachelor&rsquo;s Degree in Social Work, Psychology or related field preferred.
A current CPR certification is required.
<h3 class="jobSectionHeader">
Skills</h3>

Knowledge of treatment care resources as well as available levels of care, ability to relate effectively with behavioral health and medical treatment providers, including PTH patients, family members and other professionals. Excellent PC Skills.

Bilingual Spanish speaking preferred
<h3 class="jobSectionHeader">
Examples of Duties</h3>
<ul><li>The Case Manager will be responsible for the assessment and case management of the PTH program consumers to ensure appropriate level of care and develop a consumer centric plan of care.</li><li>
Willing to be trained and function as a Health Navigator for PTH clients. This includes specific Health Navigation training as well as training in specific Evidenced Based Practices (EBP) as required by the program services.</li><li>
This is a position that will require the candidate to travel regionally to meet with consumers and their families.</li><li>
Drive patients to appointments, public assistance offices, food banks, or other resource organizations as needed.</li><li>
Participates in assessment of consumer needs and develops a consumer centered individual plan of care (IPOC) to address identified needs. Utilizes whole person focus when assessing needs including behavioral, physical, psychosocial, and activities of daily living.</li><li>
Develops, coordinates and assists with implementation and facilitation of services for integrated care program consumers as defined by the individual plan of care.</li><li>
Responsible for facilitating and coordinating with the inter-disciplinary treatment team (ITT) to review the IPOC and ensure access to services and active care team participation.</li><li>
Collaborates with the integrated care program consumer/family, physician and all members of the healthcare team, both internally and externally.</li><li>
Coordinates the delivery of high quality-cost effective care based on the consumers&rsquo; needs and the integrated care services model supported by clinical practice guidelines established by the plan.</li><li>
Advocates for the integrated care program consumer/family among various sites to coordinate resource utilization and evaluation of services.</li><li>
To provide services with a strong recovery orientation, cultural sensitivity, and awareness of the unique needs of the SPMI population.</li><li>
To work within a system of fully electronic record keeping and medical records assuring a comprehensive health history and up to date health and medication information is recorded in the consumer&rsquo;s electronic health record.</li><li>
To attend ongoing training as appropriate.</li><li>
To perform other duties and responsibilities as assigned.</li></ul>
<h3 class="jobSectionHeader">Additional Responsibilities</h3>
<ul><li>Maintains a professional, neat, and well-organized work area.</li><li>
Ability to work with patients and families in multi cultural environment.</li><li>
Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.</li><li>
If multilingual, provides language translation for non-English speaking patients in accordance with demonstrated language.</li><li>
Ability to adapt to change based on the needs of the provider and organization.</li><li>
Organizational skills sufficient to accurately maintain knowledge of current requirements.</li><li>
Stress management sufficient to maintain a professional demeanor while dealing with upset customers.</li></ul>
<h3 class="jobSectionHeader">Travel Requirements</h3>

Occasionally may travel to other sites to attend meetings, training, or to cover other shifts. Driving requirements as outlined in the job duties.
<h3 class="jobSectionHeader">
Tools &amp; Technology</h3>

Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones

Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail &ndash; Microsoft Outlook
<h3 class="jobSectionHeader">
Knowledge</h3>

Clerical, Customer and Personal Service, English Language; Medical Terminology, Behavioral Health Terminology
<h3 class="jobSectionHeader">
Abilities</h3>

Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Flexibility in finding solutions to patient issues.
<h3 class="jobSectionHeader">
Work Activities</h3>

Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
<h3 class="jobSectionHeader">
Work Styles</h3>

Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
<h3 class="jobSectionHeader">
Work Context</h3>

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
<ul><li>
See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.</li><li>
Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.</li><li>
Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.</li></ul>

Work Environment: Generally, a typical office environment.</div>

Case Manager

Living Classrooms Foundation

<div><h6 class="jobSectionHeader">Outreach Resource Navigator</h6>
Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator&rsquo;s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.<h6 class="jobSectionHeader">
Essential Functions: 
Primary Responsibilities
</h6><ul><li>Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.</li><li>Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,</li></ul>
selecting, training, and supporting.
<ul><li>Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.</li><li>For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant&rsquo;s risk and shifting their behavior.</li><li>Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.</li><li>Assists participants with barrier removal &ndash; such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills &ndash; through the utilization of existing internal and external partnerships.</li><li>Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.</li><li>Attends weekly staff meetings and regular supervisor reviews.
</li><li>Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.</li><li>Participates in meetings and other internal processes.
</li><li>Reports to Program Director on the performance outcomes.
</li><li>Ensures consistent quality, customer service and professionalism.
</li><li>Commitment to continuous learning, and willing to share and cascade this learning to the team.
</li><li>Maintains credibility and access to the highest risk without undue confusion as to job role.</li></ul>
Data Entry<ul><li>Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.</li><li>Update and manage program data in the Birdseye Case Management System.
</li><li>Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.</li></ul>
Administrative<ul><li>Perform basic keyboarding functions.
</li><li>Facilitates intake of new program participants with the programs case management and social worker team</li><li>Works in a professional manner under sometimes extremely stressful situations
</li><li>Pay close attention to detail and recordkeeping to maintain accurate records.
</li><li>Commitment to following approved standards, guidelines, policies, and procedures.
</li><li>Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.</li><li>Respects and protects rights and confidentiality without regard to personal beliefs and judgments.</li><li>Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training</li></ul>
 &bull; The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.<ul><li>A commitment to honesty and integrity in performing all duties is required.
</li><li>Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.</li><li>Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.</li><li>Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.</li><li>Attends community meetings or community events to understand community issues and build relationships with community members.</li><li>Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.</li><li>Works calmly and efficiently in a fast-paced, stressful environment.
</li><li>Maintains calm during emergency situations.
</li><li>Accepts feedback from others</li></ul></div>

Outreach Resource Navigator

Baptist Health System KY & IN

<div>Summary
Job Description:
BHMG Cardiology Lexington
The Clinical Device Coordinator is a patient educator, care coordinator, system navigator, and patient advocate with the mission to improve the cardiac experience for device patients at Baptist Health. The Clinical Device Coordinator works collaboratively with the patient and their support system, referring physicians and staff, cardiologists, EP Nurse Navigator, and other healthcare professionals to support the cardiac device patient through diagnosis and treatment. Provides professional clinical management of device patients under the direction of Electrophysiology Physicians.
MINIMUM QUALIFICATIONS:
<ul><li>Associate degree or higher in nursing required
</li><li>Current unrestricted Kentucky or compact state license as a Registered Nurse OR licensed in the state of practice or Cardiac Specialist Certificate via Arrythmia Technologies Institute (ATI) OR certified vendor training (Abbott, Biotronik, Boston Scientific, Medtronic)
</li><li>At least 3 years of cardiology experience.
</li><li>Basic Life Support (BLS) via the American Heart Association within 90 days of hire and other advanced training as appropriate.
</li></ul>BENEFITS INCLUDE:
<ul><li>Medical, Vision and Dental Insurance
</li><li>Competitive PTO Package
</li><li>401K Retirement Match
</li><li>Tuition Reimbursement
</li><li>Maternity/Paternity Leave
</li></ul>Work Experience
Education
<h3 class="jobSectionHeader">If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</h3><h3 class="jobSectionHeader">Baptist Health is an Equal Employment Opportunity employer.</h3></div>

Clinical Device Coordinator

Novant Health

<div>What We Offer:

Novant Health is excited to welcome an additional Physician Assistant or Family Nurse Practitioner to join our Novant Health Kannapolis Family Medicine team. The ideal candidate will have at least 2 years of experience as an APP. You'll be joining a team of two physicians, three advanced practitioners, and an incredible support staff. Within the Greater Charlotte Market, Novant Health has multiple medical centers, other primary care offices, and several specialist providers all dedicated to helping patients of the area receive remarkable care close to home. 
#NHMGAPPs</div>

Community Medicine APP (Prod)

AmeriHealth Caritas

<div>For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
Your career starts now. We&rsquo;re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we&rsquo;re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we&rsquo;d like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com.
The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions. The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers, and other areas, internal and external to the company. Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase healthcare adherence and reduce barriers to care.
Education/Experience:<ul><li>
High School Diploma or equivalent required</li><li>
Minimum of two (2) years of work experience in a healthcare environment required</li><li>
Minimum of one (1) year of telephonic customer service experience required, preferably within a healthcare setting</li><li>
Managed care experience preferred</li><li>
Medical terminology, ICD, CPT, and/or coding experience preferred</li><li>
Strongly prefer Medical Assistant, Home Health Aide, Nursing Assistant, or other similar health care para-professional training or certification</li><li>
Prior member service or customer service telephone experience desired</li><li>
Prior behavioral health experience is a plus</li><li>
Excellent interpersonal and verbal communication skills and the ability to write clear and concise reports</li><li>
Attention to detail and confidentiality with strong organizational skills</li></ul>
Skills &amp; Abilities:<ul><li>
Proficient PC skills in a Windows-based environment, MS Office products, including word processing, spreadsheets, and database programs</li></ul>
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.</div>

Care Connector

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