health navigator

Peer Washington

<p><b>Title: </b>Outreach Navigator - Recovery Navigator Program - North</p><p><b>Part/Full Time: </b>Full Time</p><p><b>Hourly/Salary: </b>Hourly</p><p><b>Pay Scale: </b>$29.09 - $32.10/hr.</p><p><b>Reports to: </b>Program Director</p><p><b>Supervisory role: </b>No</p><p><b>Candidates who identify with one or more of the following are STRONGLY encouraged to apply: </b></p><p>● <b>Individuals with lived experience in mental health and/or substance abuse </b></p><p>● <b>BIPOC identified individuals</b></p><p>● <b>LGBTQIA+ identified individuals</b></p><p>● <b>Veterans</b></p><p><b>Purpose/Vision/Mission</b></p><p><b>Peer Washington's purpose is to provide peer emotional support and development services to:</b></p><p>● <b>Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases.</b></p><p>● <b>Target disparately impacted communities through site expansion operated as a DBA of Peer Washington named for location and guided by a charter identifying the target community served.</b></p><p>● <b>Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community.</b></p><p>● <b>Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.</b></p><p>● <b>Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.</b></p><p><b>Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another.</b></p><p><b>General Summary &ndash; Recovery Navigator Program </b></p><p>The Recovery Navigator Program provides peer support services to adults who intersect with law enforcement related to simple drug possession and/or have frequent contact with the criminal legal system because of unmet behavioral healthcare needs. The role of the Outreach Navigator is to meet potential participants in the field and discuss the opportunities to engage in recovery through this program. This may or may not involve a handoff from local law enforcement. The Outreach Navigator will provide trauma-informed peer support leveraging motivational interviewing skills to assist individuals in determining what their intrinsic needs are related to addiction recovery, provide resource connections when appropriate, and offer participant hand-off to a Recovery Navigator for long term peer support services.</p><p><b>Primary Responsibilities </b></p><p>● Work predominantly in the field as the first contact with potential participants.</p><p>● Provide in-the-field resources and referrals and limited peer coaching support.</p><p>● Ensure participants are aware of program resources and services available to them and how participation in this program could potentially impact their involvement in the justice system.</p><p>● Understand and ensure the <i>Recovery Navigator Uniform Program Standards</i> are met.</p><p>● Support de-escalation and stabilization of participants when necessary and establish appropriate relationships with crisis services.</p><p>● Provide information on a timely basis and in a usable form to others who need to act on it.</p><p>● Ensures that applicable procedures are followed, and that clear, detailed records are kept.</p><p>● Provide participants with a warm handoff to a Recovery Navigator.</p><p>● Work with, and become knowledgeable about, representatives across systems that impact participants including the healthcare system, the behavioral health system, and the criminal justice system, etc.</p><p>● Understand and utilize best practices with progressive engagement, trauma informed care, motivational interviewing, and other necessary skills suited to engaging potential program participants.</p><p>● Maintain clear communication with law enforcement and partner agencies.</p><p>● Attend all ongoing training programs offered to enhance the effectiveness of the role.</p><p>● Follow up with program participants in the community when there is an indication of disengagement.</p><p>● Support new guidelines, best practices, client tracking, and expectations in the development and application of this position.</p><p><b>Required Qualifications</b></p><p>● Must identify as someone in recovery from substance use and/or mental health challenges and in remission for at least one year.</p><p>● Ability to work any day of the week including evenings, weekends, and holidays.</p><p>● Have an understanding of and the willingness to support many different paths to recovery, including harm reduction models.</p><p>● Must have excellent organizational, documenting, communication, and program development skills.</p><p>● Ability to travel to all parts of the King County region including locations where unhoused people are residing.</p><p>● Ability to be an active listener by asking questions and reflecting on what is being said.</p><p>● Technologically proficient, ability to use computers: Microsoft Office Products, Customer Relationship Management (CRM) software, etc.</p><p>● Ability to work both independently and under supervision.</p><p>● Ability to manage time effectively.</p><p>● Ability to work with diverse populations and law enforcement officers.</p><p>● Have a current Washington State driver&rsquo;s license, a good driving record, and the ability to travel within King County.</p><p><b>Preferred Qualifications</b></p><p>● Lived experience with being unhoused, the criminal legal system, the mental health system, and/or other relevant systems that impact program participants.</p><p>● A minimum of two years of experience in work related to peer support or outreach services to those impacted by behavioral health challenges.</p><p>● Established relationships with local community-based organizations, local government/courts, and/or law enforcement agencies.</p><p>● Spanish language skills.</p><p>● High school diploma or equivalent is preferred.</p><p><b>Additional Responsibilities </b></p><p>This posting is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Outreach Navigator will be responsible for any additional tasks that are assigned by the Program Director.</p><p><b>Additional Compensation</b></p><p>● Starting wage $29.09 - $32.10/hr DOE.</p><p>● Paid Vacation Time &ndash; 3 weeks per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.</p><p>● Paid Sick Time &ndash; 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover.</p><p>● One Personal Day if hired before June 8, 2026. Three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.</p><p>● Medical, Dental, Vision, Life, AD&amp;D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.</p><p>● Simple IRA through Charles Schwab with an employer match of up to 3%</p><p>● Employee Assistance Program through Mutual of Omaha</p><p>● Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.</p><p><b>If you are interested in applying for this position, please submit a cover letter and resume.</b></p><p>Pay: $29.09 - $32.10 per hour</p><p>Benefits:</p><ul><li>Bereavement leave</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Outreach Navigator - Recovery Navigator Program - North

IQVIA

<div>Tampa, United States of America | Full time | Home-based | R1539404</div>
<br><div><h3 class="jobSectionHeader"><b>Care Navigator</b></h3><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact <b>Care Navigator </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Care Navigator </b>is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.
</div><h3 class="jobSectionHeader"><b>Job Responsibilities:</b></h3><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li></ul><h3 class="jobSectionHeader"><b>
Schedule:</b></h3><ul><li>
Ability to work 40 hours per week under moderate supervision</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications:</b></h3><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li><b>
Required to have active Medical Billing Certification with CEUs up to date or must be willing to get certification</b></li><li>
Medical Billing experience required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA trained</li><li>
Must reside in country where the job is posted.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3><ul><li>
Infusion or Hospital Billing Experience Preferred</li><li>
Customer Service Experience preferred</li></ul><ul><li>
Pharmacy Technician experience preferred</li></ul><div>
#LI-CES</div><div>
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $23.00 - $24.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Virtual Care Navigator - (Med Billing Certificate Required)

<div>Atlanta, United States of America | Full time | Home-based | R1539404</div>
<br><div><h3 class="jobSectionHeader"><b>Care Navigator</b></h3><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact <b>Care Navigator </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Care Navigator </b>is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.
</div><h3 class="jobSectionHeader"><b>Job Responsibilities:</b></h3><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li></ul><h3 class="jobSectionHeader"><b>
Schedule:</b></h3><ul><li>
Ability to work 40 hours per week under moderate supervision</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications:</b></h3><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li><b>
Required to have active Medical Billing Certification with CEUs up to date or must be willing to get certification</b></li><li>
Medical Billing experience required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA trained</li><li>
Must reside in country where the job is posted.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3><ul><li>
Infusion or Hospital Billing Experience Preferred</li><li>
Customer Service Experience preferred</li></ul><ul><li>
Pharmacy Technician experience preferred</li></ul><div>
#LI-CES</div><div>
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $23.00 - $24.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Access: Supports For Living

<b>At Access:</b> Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be.
<br><br>
<b>Location:</b> Kingston, NY
<br><b>Hours:</b> M-F 930 am to 6 pm
<br><b>Rate of Pay:</b> $28.85
<br><br>
<b>OVERVIEW OF PRIMARY RESPONSIBILITES:</b><br>
The position of Care Navigator (CN) is responsible for working closely with individuals to promote effective connection and collaboration to services. Care Navigators are committed to assisting in removing the barriers to care by identifying critical resources, navigating through health care services, insurance plans, and systems. Care Navigators help individuals "navigate" the maze of insurances, administrative systems and support services. They focus on integrating services around the needs of the individual.
<br>Effective Care Navigators build working relationships, solve problems, direct to resources, and manage information.
<br><br>
<b>PRIMARY FUNCTIONS:</b><br>
Primary functions include coordination to improve quality of care through the efficient use of resources and thereby enhancing quality, cost-effective outcomes.
<br>Core Responsibilities
<br><ul>
<li>Act as an advocate and assist in coordination of care to minimize the fragmentation of health care delivery systems.</li>
<li>Gather insurance information.</li>
<li>Assist in navigating the complex healthcare and insurance systems.</li>
<li>Assist in securing health insurance.</li>
<li>Assist with completion of paperwork for the sliding scale fee.</li>
<li>Complete referrals to care management services and other internal and external services as needed.</li>
<li>For referrals to care management (internal) follow up with the individual until a warm hand-off to care management is complete.</li>
<li>Identify and effectively utilize community resources to meet the needs of the member/family. Facilitate access to community resources.</li>
<li>Care across the healthcare continuum and optimize clinical and financial outcomes.</li>
<li>Maintain a working knowledge of payer requirements. Negotiate on behalf of the member for cost-effective, high quality services and to maximize the efficient use of resources.</li>
<li>Serve as a liaison to providers, members and families for coordination of services.</li>
<li>Document all interventions using the Complex Care Management billable documentation.</li>
<li>Work collaboratively as part of a team.</li>
</ul>
Community Engagement and Outreach
<br><ul>
<li>Routinely engage with members and potential members in community settings, which may include homes, shelters, community centers, and other public locations, to address barriers to care and directly facilitate service access.</li>
<li>Conduct community-based resource identification and networking to establish and maintain strong partnerships with local organizations.</li>
<li>Represent the organization at community health fairs, meetings, and events to promote services and identify individuals needing care navigation support.</li>
<li>Provide safe and reliable transportation for clients to and from appointments, resource centers, and other essential services as required for care coordination.</li>
</ul>
<b>ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:</b><br>
<ul>
<li>Build strong working relationships with internal and external partners.</li>
<li>Support organizational priorities through adaptability and process improvement.</li>
<li>Contribute to department goals by maintaining open communication and professional collaboration.</li>
<li>Utilize Electronic Health Records and other systems for accurate and timely documentation.</li>
<li>Participate in staff meetings, trainings, and other organizational development initiatives as required.</li>
</ul>
<b>QUALIFICATIONS AND ATTRIBUTES:</b><br>
<ul>
<li>Excellent written, verbal and listening abilities. Communicate appropriately and clearly to staff and providers.</li>
<li>Willingness to establish effective working relationships with internal and external providers / resources. Maintain a good working relationship within the department and with other departments.</li>
<li>Ability to manage conflict, stress and multiple simultaneous work demands in an effective and professional manner.</li>
<li>Ability to work well independently, while collaborating with other team members.</li>
<li>Ability and willingness to self-motivate, to prioritize and change processes to improve effectiveness and efficiency. Adapts to changing program or organizational priorities.</li>
<li>Ability to make independent decisions in accordance with established policies and procedures. Decisions and problem solving require a combination of analysis, evaluation and interpretive thinking.</li>
<li>Knowledge of and appreciation for cultural diversity and low literacy issues in care provision.</li>
<li>Computer literacy. Ability to navigate Electronic Health Records and other systems.</li>
<li>Willingness and ability to travel locally and work in various community settings.</li>
</ul>
<b>EDUCATION AND EXPERIENCE:</b><br>
<b>Required (one of the following):</b><br>
<ul>
<li>Bachelor's Degree in Health and Human Services or related field (major concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field) or</li>
<li>NYS licensure and registration as a Registered Nurse and a bachelor's degree or</li>
<li>Bachelor's level education or higher in any field with five years of experience working directly with highly vulnerable populations (i.e. those with health, behavioral health, substance use issues), or a Credentialed Alcoholism and Substance Abuse Counselor (CASAC) or equivalent experience in behavioral health, human services or other.</li>
<li>Must possess a valid driver's license and maintain a clean driving record for client transportation purposes.</li>
<li>Bilingual English and Spanish speaking preferred</li>
</ul>
<b>Experience:</b><br>
<ul>
<li>Two years of experience in linking individuals with SMI, Developmental Disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting</li>
<li>A Master’s degree in a related education field may be substituted for one year of experience.</li>
</ul>
<b>PHYSICAL CHARACTERISTICS:</b><br>
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
<br><ul>
<li>Must be capable to access all rooms in a 2-story home</li>
<li>Able to work in open space floor plan</li>
<li>Must be capable to move throughout work day</li>
<li>Occasional lifting of &gt; _25+ pounds</li>
</ul>
An Equal Opportunity Employer, including disability and Veterans
<br>IND2024

CARE NAVIGATOR - CCBHC URGENT CARE

Larry Ham and Associates Physical Therapy

<p>Job Description</p><p>We are a small, patient-centered physical therapy clinic looking for a friendly, curious, and highly organized Patient Care Navigator to join our team for full time employment.</p><p>If you&rsquo;re someone who enjoys talking with people, learning new systems, and solving little puzzles along the way, this role might be for you. Our Patient Care Navigator helps patients schedule care, understand their insurance benefits, and feel welcomed from the moment they contact our clinic.</p><p>We are happy to train the right person who brings a positive attitude, curiosity, attention to detail, and a genuine interest in helping people.</p><p>Larry Ham Physical Therapy is a small team that values reliability, kindness with patients, and respectful communication with coworkers.</p><p>What You&rsquo;ll Do/A Day In The Life</p><ul><li>Greet patients and create a warm, organized, and calm clinic experience</li><li>Answer phone calls to schedule new and returning patient appointments</li><li>Help verify insurance benefits to allow patients understand their insurance benefits and coverage</li><li>Obtain and track insurance authorizations when needed so visits stay approved and uninterrupted</li><li>Maintain accurate patient records and communication</li><li>Work alongside therapists to keep the clinic organized and running smoothly</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Friendly, professional communication skills</li><li>Naturally curious and eager to learn</li><li>Strong attention to detail and organization</li><li>Ability to multitask while staying calm with patients</li><li>Comfortable learning software and insurance systems</li><li>Reliable, punctual and team-oriented</li></ul><p>Bonus Skills</p><ul><li>Experience in a medical office or customer service role</li><li>Familiarity with insurance verification or healthcare scheduling</li><li>Interest in healthcare, rehabilitation, or physical therapy</li></ul><p>Why Join Our Clinic/Benefits</p><ul><li><i>Monthly Reimbursement </i>toward individual health insurance</li><li><i>Paid Time Off and Sick Leave</i></li><li><i>Retirement Plan Contribution</i></li><li><i>Paid Training and Skill Development </i>with the opportunity to learn insurance verification and small healthcare clinic operations</li><li><i>Supportive Small-Team Environment</i> where everyone works closely together</li><li><i>Predictable Clinic Schedule</i> - <i>In Person Work</i> - Currently Clinic is open Mon-Fri</li><li><i>Meaningful Work</i> helping patients recover and move better</li></ul><p>Pay: From $18.50 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Application Question(s):</p><ul><li>Describe a time you had to learn a new system or process quickly.</li><li>How do you stay organized when managing several tasks at once?</li><li>Tell us one small thing you think makes a patient feel welcomed in a healthcare office.</li><li>Please include one thing you're curious to learn about working in a physical therapy clinic.</li></ul><p>Work Location: In person</p>

Patient Care Navigator - Scheduling & Insurance Support

Beth Israel Lahey Health

Westwood, MA &bull; BILH Pharmacy &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Patient Navigator supports the care of our patients in accessing and aintaining continuity with the healthcare team and assist patients in achieving their health care goals. Based on the current practice workflows and strategies, will develop practice improvement initiatives for ongoing quality improvement.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Primary Responsibilities:</p>
<p></p>
<p>1. Performs direct outreach to patients to initiate patient engagement and enrollment with the clinic and perform introduction of the clinic,</p>
<p>
schedule initial appointment with clinician, and if necessary, follow-up assistance.</p>
<p>
2. Proactively contact patients to resolve and follow-up on potential barriers for appointment or program enrollment including reviewing</p>
<p>
patient records for enrollment requirements. Maintains and reviews KPI dashboards with program leadership on a recurring basis.</p>
<p>
3. Leverages Motivational Interviewing techniques or similar tools to engage patients and provides emotional support to patients throughout the care journey.</p>
<p>
4. Documents patient communication in the Electronic Medical Record (EMR) using encounter notes, in basket messages and MyChart and
</p><p>internal program management software.</p>
<p>
5. Verifies and updates patient insurance information when scheduling visits</p>
<p>
6. Provides general clerical support, this may include: filing, making appointments, photocopying, faxing, preparing and sending mail, making</p>
<p>
reminder phone calls, and maintaining contacts database</p>
<p>
7. Answers incoming calls to the clinic and escalates any patient issues to the appropriate team member</p>
<p>
8. Contributes to the workflow and process improvements and the development of new ideas that impact the program</p>
<p>
Required Qualifications:</p>
<p>
1. Education: High School Degree or GED. College level study a plus.</p>
<p>
2. Experience: No prior experience necessary. Prior customer service experience or patient care experience a plus.</p>
<p>
3. Skills, Knowledge and Abilities: Strong communication and interpersonal skills required. Ability to work in both a team environment and</p>
<p>
independently. Ability to think creatively and recommend solutions to problems. Experience working and building relationships with patients and care team members in a healthcare or community-based setting (preferred)</p>
<p>
4. Previous customer services experience (preferred).</p>
<p>
5. Completed motivational interview (MI) training (preferred).</p>
<p>
6. Ability to work in a multicultural diverse environment as a member of a health care team.</p>
<p>
7. Strong communication (oral and written), interpersonal, organizational, and record keeping skills.</p>
<p>
8. Ability to handle multiple tasks and responsibilities at the same time effectively. Ability to work independently and as part of a team.</p>
<p>
9. Ability to maintain confidentiality and sensitivity to cultural differences. Ability to understand basic medical terminology.</p>
<p>
10. Ability to be flexible and easily adapt to change. Familiar with Microsoft Office applications including Outlook, Teams, SharePoint, Excel,</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$26.00 &ndash; $34.99</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Pharmacy</div></li>
<li><div><b>Pay Range:</b> $26.00 - $34.99</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR94499</div></li></ul></div>

Patient Navigator – BILH Weight Management Program ( On-Site / Hybrid / Remote )

Peach Tree Healthcare

<div><h3 class="jobSectionHeader"><b>We are seeking a compassionate and experienced Case Manager to provide support and advocacy for individuals with lived experience in homelessness, substance</b><b> </b><b>abuse, behavioral health challenges, and justice involvement. The ideal candidate will excel in building meaningful connections with patients, helping them navigate resources, and empowering them to achieve stability and self-sufficiency. This role involves conducting assessments, developing individualized care plans, coordinating services, and working closely with a multidisciplinary team. Strong communication skills, cultural competency, and the ability to foster trust with diverse populations are essential. Experience in trauma-informed care is a plus.</b></h3>
<h3 class="jobSectionHeader"><b>Qualifications
</b></h3><h3 class="jobSectionHeader"><b>Must be experienced working with low income, diverse population including persons impacted upon by mental illness or chronic illness. The Case Manager must be experienced with the care and management of chronic health conditions, coordinating care, and behavioral health. This role is responsible for creating and evaluating patient treatment plans, monitoring patient well-being, creating case progress reports, and ensuring patients are well informed regarding their care and treatment options. The Case Manager should have excellent knowledge of case management principles and the ability to act as an advocate for patients in need, providing compassionate highly organized healthcare support.</b></h3>
<h3 class="jobSectionHeader"><b>Work Experience</b></h3>
<p>
Must have at least one year of experience (3 years preferred) working with behavioral health populations or in a medical clinic setting. Training or experience with Motivational Interviewing,
</p><h3 class="jobSectionHeader"><b>Education</b></h3>
<p><b>
Highly Preferred</b>: Associates Degree in mental health or related field.</p>
<p><b>
Preferred</b>: Bachelor&rsquo;s Degree in Social Work, Psychology or related field preferred.
</p><p><b>A current CPR certification is required</b>.</p>
<h3 class="jobSectionHeader"><b>
Skills</b></h3>
<p>
Knowledge of treatment care resources as well as available levels of care, ability to relate effectively with behavioral health and medical treatment providers, including PTH patients, family members and other professionals. Excellent PC Skills.</p>
<p>
Bilingual Spanish speaking preferred</p>
<h3 class="jobSectionHeader"><b>
Examples of Duties</b></h3>
<ul><li>The Case Manager will be responsible for the assessment and case management of the PTH program consumers to ensure appropriate level of care and develop a consumer centric plan of care.</li><li>
Willing to be trained and function as a Health Navigator for PTH clients. This includes specific Health Navigation training as well as training in specific Evidenced Based Practices (EBP) as required by the program services.</li><li>
This is a position that will require the candidate to travel regionally to meet with consumers and their families.</li><li>
Drive patients to appointments, public assistance offices, food banks, or other resource organizations as needed.</li><li>
Participates in assessment of consumer needs and develops a consumer centered individual plan of care (IPOC) to address identified needs. Utilizes whole person focus when assessing needs including behavioral, physical, psychosocial, and activities of daily living.</li><li>
Develops, coordinates and assists with implementation and facilitation of services for integrated care program consumers as defined by the individual plan of care.</li><li>
Responsible for facilitating and coordinating with the inter-disciplinary treatment team (ITT) to review the IPOC and ensure access to services and active care team participation.</li><li>
Collaborates with the integrated care program consumer/family, physician and all members of the healthcare team, both internally and externally.</li><li>
Coordinates the delivery of high quality-cost effective care based on the consumers&rsquo; needs and the integrated care services model supported by clinical practice guidelines established by the plan.</li><li>
Advocates for the integrated care program consumer/family among various sites to coordinate resource utilization and evaluation of services.</li><li>
To provide services with a strong recovery orientation, cultural sensitivity, and awareness of the unique needs of the SPMI population.</li><li>
To work within a system of fully electronic record keeping and medical records assuring a comprehensive health history and up to date health and medication information is recorded in the consumer&rsquo;s electronic health record.</li><li>
To attend ongoing training as appropriate.</li><li>
To perform other duties and responsibilities as assigned.</li></ul>
<h3 class="jobSectionHeader"><b>Additional Responsibilities</b></h3>
<ul><li>Maintains a professional, neat, and well-organized work area.</li><li>
Ability to work with patients and families in multi cultural environment.</li><li>
Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.</li><li>
If multilingual, provides language translation for non-English speaking patients in accordance with demonstrated language.</li><li>
Ability to adapt to change based on the needs of the provider and organization.</li><li>
Organizational skills sufficient to accurately maintain knowledge of current requirements.</li><li>
Stress management sufficient to maintain a professional demeanor while dealing with upset customers.</li></ul>
<h3 class="jobSectionHeader"><b>Travel Requirements</b></h3>
<p>
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts. Driving requirements as outlined in the job duties.</p>
<h3 class="jobSectionHeader"><b>
Tools &amp; Technology</b></h3>
<p><b>
Tools</b>: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones</p>
<p><b>
Technology</b>: Data software - NextGen; Microsoft Office programs; Electronic Mail &ndash; Microsoft Outlook</p>
<h3 class="jobSectionHeader"><b>
Knowledge</b></h3>
<p>
Clerical, Customer and Personal Service, English Language; Medical Terminology, Behavioral Health Terminology</p>
<h3 class="jobSectionHeader"><b>
Abilities</b></h3>
<p>
Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Flexibility in finding solutions to patient issues.</p>
<h3 class="jobSectionHeader"><b>
Work Activities</b></h3>
<p>
Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information</p>
<h3 class="jobSectionHeader"><b>
Work Styles</b></h3>
<p>
Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance</p>
<h3 class="jobSectionHeader"><b>
Work Context</b></h3>
<p><b>
Physical Demands: </b>The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:</p>
<ul><li>
See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.</li><li>
Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.</li><li>
Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.</li></ul>
<p><b>
Work Environment</b>: Generally, a typical office environment.</p></div>

Case Manager

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Case Manager