health services manager

DeKalb Community Service Board

About Claratel Behavioral Health
 Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
 If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
 
Social Service Technician Manager (Day/Night)
 
Claratel Behavioral Health (formerly known as DeKalb Community Service Board) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
 
The DeKalb Regional Crisis Center (DRCC) provides crisis intervention and stabilization services for adults across three levels of care:
 <ul>
<li>Psychiatric Emergency Services (PES): Rapid intake, triage, and evaluation of walk-ins, law enforcement drop-offs, ER transfers, and involuntary referrals.</li>
<li>Temporary Observation (Temp Observations): Up to 24 hours of monitoring and evaluation for clients needing extended stabilization.</li>
<li>Crisis Stabilization Unit (CSU): 5–7-day admissions for psychiatric stabilization and/or withdrawal management, with crisis counseling, medication, and discharge planning.</li>
</ul>
Position Summary
 The Social Service Technician (SST) Manager provides oversight for the implementation of supportive services provided to individuals and ensures the safety of the facility and the persons inside. The SST Manager serves on the DRCC Management Team and directly supervises a team of paraprofessional staff, including Behavioral Health Technicians and Crisis Safety Technicians, with responsibility for the execution of the daily client schedule, implementation of skills-based groups, and diversionary activities. The SST Manager ensures seamless collaboration between technicians and coordination between technicians and other disciplines to maintain a milieu conducive to client stabilization and treatment outcomes.
 
Duties & Responsibilities
 Supervision and Oversight
 <ul>
<li>Provide administrative supervision of Behavioral Health and Crisis Safety Technicians, holding direct reports accountable to agency policies and procedures</li>
<li>Coach, mentor, and provide professional development to direct support in the areas of client engagement, client support, and milieu safety</li>
<li>Maintain regularly scheduled and documented individual and group supervision sessions</li>
<li>Model trauma-informed leadership during high-stress situations</li>
<li>Ensure participation by the technician role in shift pass and treatment team</li>
<li>Serves as the administrator onsite for the night shift (Night Shift SST Manager Only)</li>
</ul>
Program Operations
 <ul>
<li>Ensure the implementation of the approved daily schedule</li>
<li>Work collaboratively with the DRCC Management team to develop and maintain a calendar of activities for persons served</li>
<li>Ensure appropriate staffing levels for technician positions, including staffing required for increased levels of supervision</li>
<li>Oversee process related to the collection, storage, and distribution of client personal belongings, including but not limited to the collection, disposal, and/or transfer of contraband AND the security of client valuables</li>
<li>Implement ongoing reviews of technician workflows to ensure efficiency, effectiveness, and desired outcomes</li>
</ul>
Compliance and Quality Improvement
 <ul>
<li>Actively participate in the quality improvement and audit/accreditation readiness activities</li>
<li>Serve as the Subject Matter Expert on safety policies and protocols and environmental safety standards</li>
<li>Work with agency committees (e.g. Human Rights, Pharmacy and Therapeutics) to reduce the incidents of seclusion/restraint and protect the human rights of individuals served</li>
<li>Analyze data related to programmatic performance metrics and areas of risk and offer solutions</li>
<li>Ensure that accurate, timely, and compliant documentation and data entry for the technician role</li>
<li>Participate in record reviews</li>
</ul>
Direct Service Duties
 <ul>
<li>Serve as a working manager, spending 75% of time worked in client serving areas, engaging with team members, persons served, and participating in unit activities</li>
<li>Relieve and/or ensure relief of technician staff for lunch and breaks</li>
<li>Occasionally, lead client groups and activities</li>
<li>Assist with searches and security of contraband and valuables, if needed</li>
<li>Provide top quality customer service to clients and other stakeholders, addressing concerns of family members, responding to phone calls/emails and inquiries, and addressing/resolving minor client complaints</li>
<li>Actively engage in professional development and maintain compliance with all training; ensuring that direct services are aligned with evidence-based practices</li>
</ul>
Qualifications
 <ul>
<li>High school diploma or GED with 5 years of experience in Behavioral Health or Human Services field; OR a Bachelor’s degree with 2 years of experience</li>
<li>At least 1 year of experience in a management or leadership role</li>
<li>At least 1 year of experience in an in-patient psychiatric, forensic, crisis stabilization, correctional or other secured facility</li>
<li>Basic computer literacy with experience using electronic documentation systems</li>
<li>Strong communication, interpersonal skills, and de-escalation skills</li>
<li>Ability to remain calm, professional, and client-centered in high-stress situations</li>
</ul>
Work Environment & Physical Requirements
 <ul>
<li>Ability to stand, walk, and observe for extended periods of time</li>
<li>Ability to lift 25 pounds and assist clients with mobility when needed</li>
<li>Work in a high-acuity environment with potential exposure to unpredictable or aggressive behaviors</li>
<li>Ability to rotate schedule to include some weekends and holidays to provide supervision of all rotations</li>
<li>Availability to work extended hours in the case of emergencies, as needed, including inclement weather emergencies</li>
</ul>
For more information visit www.claratel.org/careers
 Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA
 
Pre-employment drug screening and successful completion of a criminal history background check is required.
 Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
 
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.

Social Service Technician Manager

IHMS USA, Inc

<div>Company Description 
IHMS USA, Inc. provides medical services to some of the world&rsquo;s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.
Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.
We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That&rsquo;s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.
For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us. 
Job Description 
This position is eligible for an additional sign-on bonus.
The Assistant Health Services Administrator supports the day-to-day operation of health services within the facility and assists in maintaining organized, compliant, and accessible health care services for patients. Working in collaboration with the Health Services Administrator, Clinical Director, and Nurse Manager, the role helps coordinate multidisciplinary health services, support consistent standards of care, and maintain readiness for health services delivery, training, documentation, and quality activities.
The role is focused on supporting health services operations in a manner consistent with applicable policies, accreditation requirements, laws, regulations, and contract requirements. The position also supports coordination of resources, supplies, scheduling, staff communication, and patient care related administrative processes necessary for safe and effective service delivery.
Key Responsibilities:<ul><li>
Assist in overseeing day-to-day health services operations within the facility.</li><li>
Support the organization and delivery of health care services in compliance with applicable policies, laws, regulations, detention standards, and accreditation requirements.</li><li>
Collaborate with the Health Services Administrator, Clinical Director, and Nurse Manager to establish and maintain processes and procedures that support consistent access to quality health care services for patients.</li><li>
Maintain collaborative working relationships with internal stakeholders and outside agencies, as applicable to health services operations.</li><li>
Assist in developing schedules and operational plans to accomplish the health services mission.</li><li>
Assist in discussing program plans with assigned providers and ancillary staff.</li><li>
Assist in monitoring the annual budget for on-site and off-site medical services.</li><li>
Assist in planning and coordinating purchases and contracts for supplies, equipment, specialty care, and ancillary services.</li><li>
Maintain par inventory levels for health services supplies and equipment.</li><li>
Support health-related assessment data entry at admission and health status documentation in the electronic health record and other required records, as applicable.</li><li>
Organize or coordinate training for medical personnel in accordance with applicable medical program standards, accreditation requirements, and organizational requirements.</li><li>
Support required compliance education and completion of assigned regulatory and organizational training requirements.</li><li>
Exercise sound judgment, analysis, and decision-making when assigning or coordinating tasks across the multidisciplinary workforce.</li><li>
Support preparedness for medical emergencies by helping ensure staff training, procedures, and response processes align with contract requirements.</li><li>
Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.</li></ul>
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 
Qualifications 
Basic Requirements/Certifications:<ul><li>
Three years of leadership background and two years management of programs and services experience.</li><li>
Management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities.</li><li>
Knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.</li><li>
If holds a clinical license, employee is responsible to ensure that license is in good standing.</li></ul>
Education Required:<ul><li>
Graduate Education: Master&rsquo;s degree - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration OR</li><li>
Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:</li><li>
Missions, organizations, programs, and requirements of health care delivery systems</li><li>
Regulations and standards of various regulatory and credentialing groups</li><li>
Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.</li></ul>
Physical Requirements:<ul><li>
This position is considered hazardous duty.</li><li>
Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.</li><li>
Required to jog/fast walk up to &frac14; mile.</li><li>
Requires physical exertion such as lifting objects greater than 30 pounds.</li><li>
Required to perform CPR/emergency care standing or kneeling.</li><li>
Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).</li><li>
Must be able to see, hear and smell with aids if necessary.</li><li>
Must be able to lift, push, or carry 30 pounds.</li><li>
Must perform the duties of my job in a stressful and often austere environment without physical limitations.</li><li>
Sitting and/or standing for extended periods of time.</li><li>
Average manual dexterity for computer operation.</li><li>
Phone or computer use for extended periods of time.</li></ul>
Other Special Qualifications:<ul><li>
Minimum of 21 years of age.</li><li>
Must maintain current/physical residency in the continental U.S.</li><li>
Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment.</li><li>
Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence.</li><li>
Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).</li><li>
Successfully engage in and complete a thorough Background Investigation.</li><li>
Poses or have ability to obtain required security clearances.</li><li>
Proficiency in Spanish is preferred.</li></ul> 

Additional Information<div></div> 
Privacy Disclaimer: Policy link
By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that IHMS USA, Inc., may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
Compensation Disclaimer: 
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles): 
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement: 
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.</div>

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