healthcare account manager

Commerce Bank

<div><p><b>About Working at Commerce</b></p><p></p><p>
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
</p><p></p><p>Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.</p><p></p><p>
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk.</p><p><b>
About This Job</b></p><p></p><p>
The main purpose of this job is to maintain direct accountability for Commerce Bank's key clients to ensure development of trusted business partnerships.</p><p></p><p><b>
Essential Functions
</b></p><ul><li><p>Proactively manage a suite of complex accounts, typically mid to large size businesses</p></li><li><p>
Facilitate the business review process to document and direct clients&rsquo; key performance indicators</p></li><li><p>
Independently oversee and coordinate activities of multiple resources to ensure clients&rsquo; objects are met</p></li><li><p>
Work independently and identify and recommend appropriate product solutions to clients</p></li><li><p>
Manage complex customers, pricing and technical concerns as portfolio matures and new accounts are added to clients&rsquo; platform</p></li><li><p>
Exercise sound judgement to leverage account retention, automation, revenue growth opportunities and negotiations, with a diverse skill set regarding the products and how they pertain to healthcare</p></li><li><p>
Perform other duties as assigned</p></li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required
</b></p><ul><li><p>Excellent attention to detail with excellent organization and follow-up</p></li><li><p>
Strong communication and project management skills with the understanding of project life cycle</p></li><li><p>
Intermediate knowledge of Salesforce or CRM solutions</p></li><li><p>
Strong analytical skills with the ability to collect, organize, and present data findings</p></li><li><p>
Knowledge of revenue cycle management processes</p></li><li><p>
Strong critical thinking skills and ability to work with minimal supervision</p></li><li><p>
Ability to present at the C-Suite executive level</p></li><li><p>
Ability to take a consultative approach to problem solving</p></li><li><p>
Motivated and organized self-starter with the ability to manage multiple priorities</p></li><li><p>
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills</p></li><li><p>
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and core values</p></li><li><p>
Strong level proficiency with Microsoft Excel, Word, and Outlook</p></li></ul><p></p><p><b>
Education &amp; Experience</b></p><ul><li><p>
Bachelor&rsquo;s degree or equivalent combination of education and experience required</p></li><li><p>
2+ years of healthcare payer experience required</p></li><li><p>
2+ years client facing project management experience preferred</p></li><li><p>
2+ years healthcare payments posting experience preferred</p></li></ul><p></p><ul><li><br>
Hybrid Schedule: In office 2 days per week
</li></ul><p></p><p>***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Specialty Healthcare Account Manager II &ndash; RemitConnect job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $63,500 to $74,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.</p><p></p><p>
#LI-Hybrid</p><p></p><p>
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.</p><p></p>
Location: 1000 Walnut St, Kansas City, Missouri 64106<p></p><p>
Time Type:</p>
Full time</div>

Specialty Healthcare Account Manager II - RemitConnect

UDHC Lahore

<p>Healthcare EMR &amp; Telehealth Support Executive &ndash; Trainings &amp; Account Management (Morning Shift) Location Lahore, Pakistan (Travel required for on-site trainings)<br/>Job Type Full-time Shift Morning Shift.<br/>Job Summary We are hiring a Healthcare EMR &amp; Telehealth Support Executive responsible for on-ground system trainings, client onboarding, post-implementation support, and account management. This role bridges technology, healthcare operations, and client success &mdash; ensuring that healthcare providers successfully adopt and use the platform in their daily clinical and administrative workflows. ______________ Core Role Nature This is a field + office hybrid role, involving: &bull; On-site hospital/clinic trainings &bull; Remote system support &bull; Client relationship management &bull; Workflow implementation ______________ Key Responsibilities System Implementation &amp; On-Site Trainings &bull; Conduct on-ground EMR &amp; Telehealth system trainings for: o Doctors o Clinical staff o Front desk teams &bull; Train users on: o Patient registration o Appointment workflows o Clinical documentation o Billing workflows o Telehealth consultations &bull; Ensure successful go-live and system adoption &bull; Customize training based on facility workflow ______________ Post-Go-Live Support &bull; Provide day-to-day operational support to assigned accounts &bull; Resolve: o User issues o Workflow gaps o Configuration requests &bull; Coordinate with technical and product teams for escalations &bull; Ensure minimum downtime for clients ______________ Account Management &bull; Act as the primary relationship manager for assigned healthcare facilities &bull; Conduct regular follow-ups and performance reviews &bull; Monitor:<br/>o System usage o Adoption level o Client satisfaction &bull; Identify opportunities for: o Expansion o Additional modules o Revenue growth per account ______________ Client Onboarding &bull; Manage complete new client onboarding lifecycle &bull; Configure system as per: o Specialty o Facility workflow &bull; Deliver structured user acceptance training ______________ Reporting &amp; Documentation &bull; Maintain training reports &amp; support logs &bull; Prepare: o Account health reports o Adoption reports o Issue resolution tracker ______________ Required Qualification Bachelor&rsquo;s degree in one of the following: &bull; MBBS/BDS &bull; Healthcare Administration&bull; Business Administration &bull; Computer Science / IT ______________ Experience Required 1&ndash;4 years in: &bull; EMR / HIS / Telehealth support OR &bull; Healthcare operations with software exposure OR &bull; Software implementation / client training ______________ Core Skill Set Healthcare + Technical Understanding &bull; EMR workflows &bull; Telehealth workflows &bull; Clinical &amp; front desk operations Training &amp; Communication &bull; Strong presentation skills &bull; Ability to train non-technical medical staff &bull; Excellent Urdu &amp; English communication Account Management &bull; Relationship handling &bull; Problem solving &bull; Client retention mindset Operational Skills &bull; MS Excel / CRM usage &bull; Process documentation &bull; Task tracking ______________ KPIs for This Role &bull; Successful system go-live rate &bull; User adoption % &bull; Client satisfaction score &bull; Training completion score &bull; Average issue resolution time &bull; Account retention</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Healthcare EMR & Telehealth Support Executive – Trainings & Account Management (Morning Shift)

Daniels Health

<div>
 <p>
  <strong>
   At Daniels Health, we&rsquo;re not just managing medical waste&mdash;we&rsquo;re transforming healthcare safety.
  </strong>
 </p>
 <p>
  Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we&rsquo;re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that&rsquo;s making a real impact in healthcare, you&rsquo;ve just found your next home
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join Daniels Health as an Account Manager in North Carolina!
  </strong>
 </p>
 <p>
  We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities&mdash;all while building strong relationships and ensuring customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
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  <p>
   <br/>
  </p>
  <strong>
   What you will do
  </strong>
  <ul>
   <li>
    Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
   </li>
   <li>
    Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
   </li>
   <li>
    Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc
   </li>
   <li>
    Project Management and problem solving to drive outcomes inter-departmentally for the customer
   </li>
   <li>
    Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
   </li>
   <li>
    Be able to provide product expertise across our full service offering
   </li>
   <li>
    Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
   </li>
   <li>
    Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
   </li>
   <li>
    Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
   </li>
   <li>
    Ability to support new product installations or new program implementations at a customer site&nbsp;&nbsp;
   </li>
   <li>
    Support strategic customer meetings to communicate best practices, business results and successes
   </li>
   <li>
    Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements
    <br/>
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   Candidate Profile
  </strong>
  <ul>
   <li>
    5+ years of industry experience
   </li>
   <li>
    Strong relationship building skills
   </li>
   <li>
    Hospital services or related service industry experience highly desirable
   </li>
   <li>
    Excellent verbal and written communication skills
   </li>
   <li>
    Strong presentation skills with value based selling confidence
   </li>
   <li>
    Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  If you're ready to make a difference in healthcare and thrive in a fast-paced, purpose-driven environment, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Learn more about us and our mission!
 </p>
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 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
  </em>
 </p>
 <br/>
 <p>
  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </p>
</div>


Account Manager

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 <br/>
 <br/>
 <strong>
  A Day in the Life
  <br/>
  <br/>
 </strong>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Join our team as
 <strong>
  Strategic Accounts Management Country Leader for T&uuml;rkiye
 </strong>
 , where you will lead the national SAM organization, shape partnerships with top healthcare institutions, and accelerate Medtronic&rsquo;s growth across the country. This role puts you at the forefront of C-Suite engagement, customer partnership, and meaningful healthcare impact in one of the region&rsquo;s most critical markets.
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 <br/>
 <strong>
  Responsibilities may include the following and other duties may be assigned:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and steer the country&rsquo;s SAM strategy, ensuring alignment to Medtronic&rsquo;s long‑term objectives and Pan-Medtronic expansion priorities.
  </li>
  <li>
   Develop and maintain Senior/C-Suite level relationships with strategic partners and work with them to identify and qualify new business opportunities.
  </li>
  <li>
   Understand account strategic priorities and oversee creation and execution of account plans, long-term partnership frameworks, and Pan-Medtronic growth programs.
  </li>
  <li>
   Guide team to develop and drive Pan-Medtronic strategies in collaboration with commercial organization and enablers to expand market share, optimize pricing strategy, accelerate therapy introduction, and increase capital footprint to achieve and exceed sales targets.
  </li>
  <li>
   Act as the executive sponsor for the country's most influential accounts, ensuring strategic alignment, effective problem solving, and long-term partnership health, and actively contribute as a member of the T&uuml;rkiye LT, aligning strategies with the broader regional vision.
  </li>
  <li>
   Lead, develop, and coach a team of Strategic Account Managers across public and private sectors, fostering an integrated &ldquo;One Medtronic&rdquo; mindset and ensuring strong talent development, succession planning, and a high‑performance culture.
  </li>
  <li>
   Implement segmentation, prioritization, customer experience improvement initiatives, and SAM governance and optimize national forecasting, financial planning, and performance management for SAM accounts
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 10 years of relevant healthcare or MedTech experience, including 8+ years of leadership managing cross‑functional or customer‑facing teams.
  </li>
  <li>
   Proven record of achieving sales growth in emerging or complex markets, negotiating complex, multi‑stakeholder agreements, and managing national‑level partnerships.
  </li>
  <li>
   Strong business and financial acumen, with demonstrated experience architecting strategic deals and multi‑year frameworks.
  </li>
  <li>
   Deep understanding of the Turkish healthcare ecosystem (public and private), procurement models, and regulatory environment with strong exposure to healthcare systems in international/matrix environments
  </li>
  <li>
   Track record of successful strategic account management and stakeholder engagement at senior levels with exceptional leadership, communication, executive‑presence, and influencing skills.
  </li>
  <li>
   Bachelor&rsquo;s degree, preferably in field of business, economics, life sciences or biomedical engineering, and preferably MBA
  </li>
  <li>
   Fluent in Turkish and English
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   <br/>
  </li>
 </ul>
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  Physical Job Requirements
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 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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 <strong>
  Benefits &amp; Compensation
  <br/>
  <br/>
 </strong>
 <strong>
  Medtronic offers a competitive Salary and flexible Benefits Package
  <br/>
  <br/>
 </strong>
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
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 <br/>
 This position is eligible for an annual long-term incentive plan.
 <br/>
 <br/>
 <strong>
  About Medtronic
  <br/>
  <br/>
 </strong>
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
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 <br/>
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
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 <br/>
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 <br/>
 <br/>
 Learn more about our business, mission, and our commitment to diversity here
</div>


Strategic Accounts Management Country Leader Türkiye

Evolent

<div><div>Your Future Evolves Here</div><div></div><div><div>
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.</div><div></div><div>
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.</div><div></div><div>
Join Evolent for the mission. Stay for the culture.</div><div></div><div>
What You&rsquo;ll Be Doing:</div></div><div></div><div>
The Account Manager will have a unique insight to the various idiosyncrasies to the individual markets and be directly and indirectly responsible for their outputs.</div><div></div><div>
Collaboration Opportunities:</div><div>
Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent.</div><div>
Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization.</div><div></div><div>
What You Will Be Doing:</div><ul><li><div>
Proactively manage client operational end to end resolution in a timely manager.</div></li><li><div>
Client-facing for all associated role responsibilities</div></li><li><div>
Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q &amp; A reporting.</div></li><li><div>
Understand and monitor performance to PG/ SLA expectations.</div></li><li><div>
Track and/or monitor a client&rsquo;s requirements /projects to the agreed upon specifications.</div></li><li><div>
Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME).</div></li><li><div>
Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.</div></li><li><div>
Maintains a sound knowledge of the client&rsquo;s business and a comprehensive knowledge of Evolent&rsquo;s specialty products and services.</div></li><li><div>
Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.</div></li><li><div>
Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects and initiatives.</div></li><li><div>
Collaborate with internal stakeholders to resolve issues or find solutions.</div></li><li><div>
Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files)</div></li><li><div>
Review and validate accuracy of client deliverables prior to external distribution.</div></li></ul><div></div><div>
Qualifications - Required and Preferred:</div><ul><li><div>
Bachelors&rsquo; Degree or equivalent work experience -Required.</div></li><li><div>
Ability to find creative solution in an ever changing and growing environment -Required.</div></li><li><div>
This role requires approximately 25% travel- Required.</div></li><li><div>
Recognize when action is required to support a client without being prompted-Required.</div></li><li><div>
Effectively manages prioritization and creates appropriate action plan and follows through-Required.</div></li><li><div>
Public speaking experience and excellent oral and written communication skills -Required.</div></li><li><div>
Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience - Required.</div></li><li><div>
Team player, Problem solver and Self Motivated&ndash; Required.</div></li><li><div>
Exceptionally high &ldquo;Emotional Intelligence&rdquo; and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity &ndash; Preferred.</div></li><li><div>
2 years of Account Management healthcare experience- Preferred.</div></li></ul><div></div><div>
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.</div><div></div><div>
Technical Requirements:</div><div></div><div>
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.</div><div></div><div>
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.</div><div></div>
The expected base salary/wage range for this position is $80,000-83,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.</div>

Renew Wound Care

<div><p><b>Regional Clinical Director | Wound Care</b></p><p></p><p><b><br>
About ReNew Wound Care</b></p>
<p>
ReNew Wound Care partners with skilled nursing facilities, assisted living communities, and long-term acute care hospitals to deliver leading-edge wound care services in post-acute settings. Our highly skilled teams utilize innovative protocols to reduce hospital readmissions and improve patient outcomes across the United States.</p><p></p><p><b><br>
Position Overview</b><br>
ReNew Wound Care is seeking an accomplished and motivated <b>Nurse Practitioner (NP)</b> or <b>Physician Assistant (PA)</b> to join our leadership team as the Regional Director of Clinical Operations for the Virginia region. In this high-impact, field-based role, you will be pivotal in ensuring clinical excellence, mentoring providers, and strengthening our healthcare partnerships.</p><p><br>
This is a remote-based position requiring regular travel within Virginia. Must reside in Virginia and possess an active Virginia state license to practice as a Nurse Practitioner or Physician Assistant.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Provide clinical education, training, and hands-on support to healthcare providers on advanced wound care protocols.</li>
<li>Manage our Advanced Wound Care Providers, Clinical Support Specialists, and Account Managers within the state of Virginia.</li>
<li>Build and maintain strong relationships with providers, facility staff, and leadership teams.</li>
<li>Collaborate closely with internal operations and business teams to support seamless service delivery.</li>
<li>Conduct routine site visits to monitor clinical practices, ensure compliance, and drive superior patient outcomes.</li>
<li>Advise on product utilization and offer expert guidance on clinical inquiries.</li>
<li>Develop training resources, clinical guidelines, and frameworks for best practices.</li>
<li>Track, analyze, and report clinical outcomes, identifying opportunities for continuous improvement.</li>
<li>Stay abreast of industry trends, regulatory changes, and clinical innovations.</li>
<li>Respond promptly to provider needs and troubleshoot clinical challenges on-site.</li>
<li>Must be able to provide advanced wound care management services to our buildings.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>Active Virginia state licensure as a Nurse Practitioner or Physician Assistant.</li>
<li>Extensive experience in advanced wound care management.</li>
<li>Wound Care Certification from a nationally recognized accrediting body (e.g., WCC, CWCN, or similar).</li>
<li>Proven experience in clinical education, field-based roles, or healthcare account management.</li>
<li>Strong leadership abilities, with exceptional communication and relationship-building skills.</li>
<li>Proactive, solutions-oriented approach with the ability to work independently and as part of a team.</li>
<li>Proficiency with Microsoft Office Suite and CRM platforms.</li>
<li>Willingness and ability to travel regularly throughout Virginia.</li></ul><br>
<p></p>
<p><b>
What We Offer</b></p>
<ul>
<li>Competitive Base Salary</li>
<li>Comprehensive Medical, Dental, and Vision Insurance</li>
<li>401(k) Retirement Plan With Company Match</li>
<li>Generous Paid Time Off + Sick Leave</li>
<li>Referral Bonus Program</li>
<li>Malpractice Insurance Coverage</li>
<li>Travel Reimbursements</li></ul><br>
<p></p>
<p><b>
Why Join ReNew Wound Care?</b></p>
<p>
At ReNew Wound Care, we empower our clinicians to make a meaningful impact on patient outcomes every day. You'll be part of a purpose-driven team that values innovation, professional growth, and compassionate care. Step into a career where your care creates change.</p><p></p><p><b><i><br>
ReNew your purpose. ReDefine healing. ReImagine what&rsquo;s possible.</i></b></p><p></p><p><i><br>
ReNew Wound Care is committed to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.</i></p></div>

Regional Clinical Director | Wound Care

Codvo.ai

<div><div><div><div>Job Description: Head of Delivery &ndash; Healthcare RCM BPO (AI-Enabled)</div><div>
Role Title:</div><div>
Head of Delivery &ndash; Healthcare RCM BPO (AI-Enabled)</div><div>
Department:</div><div>
Delivery &amp; Operations &ndash; Healthcare Services</div><div>
Reports To:</div><div>
VP Delivery</div><div>
Industry Focus:</div><div>
Healthcare Revenue Cycle Management (RCM), BPO, AI-Enabled Operations</div><p></p><p><b><br>
Company Overview</b></p><p>
We are a global empathy-led technology services company where software and people transformations go hand-in-hand.<br>
Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.<br>
We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges.</p><p></p><div><br>
Role Summary</div><div>
The Head of Delivery &ndash; Healthcare RCM BPO (AI-Enabled) will lead end-to-end service delivery across the healthcare revenue cycle, including patient access, coding, billing, AR follow-up, denials, payments, and provider support operations. This role is responsible for scaling operations using AI, automation, analytics, and workflow intelligence to improve efficiency, accuracy, compliance, and client satisfaction.</div><div>
Key Responsibilities</div><div>
Delivery Leadership &amp; Operations Management</div><ul><li>Oversee end-to-end delivery across all RCM towers: Patient Access, Medical Coding, Charge Capture, Billing, AR, Denials, Cash Posting, and Provider Helpdesk.</li><li>Lead high-performance operations across multi-site, multi-client delivery centers.</li><li>Build scalable operational frameworks supporting rapid growth, high productivity, and cost efficiency.</li><li>Establish and manage SLAs, KPIs, quality metrics, and performance governance across all accounts.</li></ul><div>
AI-Enabled Transformation &amp; Automation</div><ul><li>Champion the adoption of AI, ML, GenAI, NLP, OCR, RPA, and workflow automation for RCM processes.</li><li>Evaluate and deploy AI-enabled RCM platforms for denial prediction, coding automation, AR optimization, and intelligent document processing.</li><li>Partner with data and engineering teams to implement dashboards, process mining, and predictive analytics.</li><li>Drive continuous automation to reduce manual effort, accelerate turnaround times, and improve margins.</li></ul><div>
Client Management &amp; Growth</div><ul><li>Act as the senior delivery leader for enterprise healthcare clients including provider groups, MSOs, ASCs, hospitals, and payers.</li><li>Ensure delivery excellence resulting in high NPS, retention, and revenue expansion.</li><li>Collaborate with account management and sales to support renewals, expansions, and new solution offerings.</li><li>Lead executive-level reviews, QBRs, and performance discussions with C-level stakeholders.</li></ul><div>
Compliance, Quality &amp; Risk Management</div><ul><li>Ensure adherence to HIPAA, CMS, coding guidelines, and payer compliance standards.</li><li>Establish quality frameworks that meet regulatory and client expectations.</li><li>Mitigate operational risks through strong controls, governance, and audit readiness.</li><li>Drive certification programs (AAPC, AHIMA, CHFP) for staff.</li></ul><div>
People Leadership &amp; Organizational Development</div><ul><li>Lead large cross-functional teams including delivery, quality, training, and workforce management.</li><li>Build leadership layers such as operations managers, senior managers, and process leads.</li><li>Drive workforce planning, utilization, productivity improvement, and talent development.</li><li>Promote a culture of accountability, learning, and innovation.</li></ul><div>
Required Qualifications</div><ul><li>10+ years of experience in Healthcare RCM BPO operations with at least 3+ years in a delivery leadership role.</li><li>Deep expertise across the full RCM lifecycle and strong understanding of US healthcare provider and payer ecosystems.</li><li>Proven experience scaling 100&ndash;500+ FTE delivery operations across multiple clients.</li><li>Strong background implementing AI/ML, automation, digital workflows, and analytics in RCM operations.</li><li>Expertise in SLA management, lean/automation-driven improvements, and delivery governance.</li><li>Experience managing P&amp;L, operational budgets, margins, and account growth.</li><li>Strong executive communication and client-facing leadership capability.</li><li>Deep understanding of HIPAA, PHI, coding compliance, and industry standards.</li></ul><div>
Preferred Qualifications</div><ul><li>Experience with AI-based RCM tools including coding automation, denial prediction, and AR workflow intelligence.</li><li>Exposure to deploying RPA solutions (UiPath, Automation Anywhere) and workflow/analytics platforms.</li><li>Experience managing global delivery centers across India, Philippines, and the U.S.</li><li>Professional certifications such as CHFP, CRCR, CPC, CCS, or Lean Six Sigma.</li></ul><div>
Key Competencies</div><ul><li>Operational Excellence &amp; Delivery Leadership</li><li>AI &amp; Automation-Forward Mindset</li><li>Strong Analytical &amp; Process Optimization Skills</li><li>Client-Centric Leadership &amp; Executive Communication</li><li>Strategic Thinking &amp; Organizational Scaling</li><li>Compliance &amp; Risk Management Expertise</li><li>High Ownership, Accountability &amp; Execution Rigor</li></ul></div></div></div><p></p>

Head of Delivery – Healthcare RCM BPO (AI-Enabled)

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Head of Delivery – Healthcare RCM BPO (AI-Enabled)