healthcare administrative support

United Hospitalists

<p><b>Overview</b><br/>We are seeking a dynamic and highly organized Assistant for Healthcare Operations to join our team. This vital role supports the operations department for a medical management company by managing administrative tasks, coordinating schedules, and ensuring efficient communication across departments. The ideal candidate will be proactive, detail-oriented, and possess excellent multitasking skills to help streamline daily operations in a fast-paced healthcare environment. This paid position offers an exciting opportunity to contribute to medical management services while developing valuable office management expertise.</p><p><b>Duties</b></p><ul><li>Provide comprehensive administrative support to healthcare professionals and management staff, including scheduling appointments and managing calendars.</li><li>Handle responsibilities with professionalism and warmth.</li><li>Maintain organized files on different client offices including running reports and updating database accordingly.</li><li>Assist with bookkeeping duties utilizing accounting tools to track expenses, billing, and payments related to healthcare operations.</li><li>Support office management tasks such as proofreading documents and preparing reports.</li><li>Facilitate effective communication by utilizing computer skills, Google Workspace tools, Microsoft Office applications, and maintaining high standards of phone etiquette.</li><li>Manage incoming inquiries via phone or email with professionalism, providing timely responses and support as needed.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in office management or administrative roles within healthcare or related fields.</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Drive), and data entry systems.</li><li>Familiarity with medical practice operations a plus.</li><li>Excellent organizational skills with the ability to prioritize tasks effectively in a busy environment.</li><li>Bilingual abilities are a plus to assist diverse patient populations.</li><li>Exceptional phone etiquette skills with experience handling multi-line phone systems confidently.</li><li>Previous clerical or administrative experience in a healthcare setting is highly desirable.</li><li>Strong typing skills along with attention to detail for proofreading documents and managing records accurately.</li><li>Ability to manage time efficiently while balancing multiple responsibilities seamlessly.</li><li>Personal assistant or office support experience that demonstrates reliability and proactive problem-solving skills. Join us in this rewarding role where your organizational talents will directly impact the quality of healthcare delivery! We value dedicated professionals committed to excellence in office operations within a vibrant healthcare environment.</li></ul><p>Pay: $22.00 - $28.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Aministrative Assistant for Helathcare Operations

Cleveland Clinic

<p>Join Cleveland Clinic&rsquo;s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.<br/></p><p>Clinical Administrative Assistant II delivers high-level support to medical staff, promoting efficient departmental operations and a seamless, patient-centered experience. Responsibilities and patient interactions vary based on departmental specialties and individual provider practices.<br/></p><p>A caregiver in this position works 40 hours, from 8:00am to 5:00pm<br/></p><p>A caregiver who excels in this role will:<br/></p><p>Patient Facing<br/></p><p>Manage incoming correspondence for disbursement to the appropriate practice.<br/>Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.<br/>Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.<br/>Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.<br/>Manage physician clinic schedules, including slot management and reconciling scheduling errors.<br/>Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.<br/>Assist patients with check-in for virtual appointments.<br/>Initiate patient referral processes and monitor referrals for empaneled patients.<br/>Assist with messages and inbound calls.<br/>Other duties as assigned.<br/></p><p>Administrative<br/></p><p>Respond to provider&rsquo;s emails and manage staff out-of-office arrangements.<br/>Respond to referral emails<br/>Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.<br/>Offer IT assistance.<br/>Arrange and execute all department events and manage incoming mail.<br/>Take and transcribe meeting minutes.<br/>Other duties as assigned.<br/></p><p>Minimum qualifications for the ideal future caregiver include:<br/></p><p>High School Diploma or GED<br/>3 years of administrative assistant experience in a professional setting<br/>OR Associate Degree or Bachelor&rsquo;s Degree may substitute two years of experience<br/>Experience with Electronic Medical Records<br/>Must complete EPIC training during first year<br/>Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)<br/>*Experience may be assessed with an on-line Skills Assessment<br/></p><p>Preferred qualifications for the ideal future caregiver include:<br/></p><p>Associate&rsquo;s Degree<br/>Healthcare experience<br/>Typing proficiency with accuracy<br/></p><p>Physical Requirements:<br/></p><p>Ability to perform work in a stationary position for extended periods<br/>Ability to operate a computer and other office equipment<br/>Ability to travel throughout the hospital system<br/>Ability to communicate and exchange accurate information<br/>In some locations, the ability to move up to 20 pounds<br/></p><p>Personal Protective Equipment:<br/></p><p>Follows standard precautions using personal protective.<br/></p><p>Pay Range<br/></p><p>Minimum hourly: $16.47<br/></p><p>Maximum hourly: $23.61<br/></p><p>The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate&rsquo;s actual compensation will be determined after taking factors into consideration such as the candidate&rsquo;s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic&rsquo;s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).<br/></p>

Clinical Administrative Assistant II - Urology

DaVita

<div><p><b>Posting Date</b></p>
04/08/2026<p></p>
611 E Lafayette St, Marion, Alabama, 36756, United States of America<p></p><p>
This is a dual role. The person would work primarily as a Administrative assistant, but also cover as a Patient Care Technician doing clinical work.</p><p></p><p>
As an Administrative Assistant at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority.<br>
DaVita has an open position for an Administrative Assistant in the hospital and outpatient settings, who is looking to provide administrative support to a Team while making a difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease.</p><p></p><p>
In this support role you will ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders. You also will assist patients with transportation arrangements and physician appointments.<br>
Dialysis is serious business&ndash;which is why Fun is encouraged! Let us help support you on your new journey.
</p><p></p><p>What you can expect:</p><p></p><ul><li><p>
Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting.</p></li><li><p>
Be a part of a Team that appreciates, supports and relies on each other in a positive environment.</p></li><li><p>
Performance-based rewards based on stellar individual and team contributions.</p></li></ul><p></p><p>
What we'll provide:</p><p></p><p>
DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our nurses to commit to improving patient health through clinical goal-setting and quality improvement initiatives.</p><p></p><p>
Comprehensive benefits:</p><p></p><ul><li><p>
DaVita offers a competitive total rewards package to connect teammates to what matters most.</p></li><li><p>
We offer medical, dental, vision, 401k match, paid time off, PTO cash out, paid training and more.</p></li><li><p>
DaVita provides the opportunities for support for you and your family with family resources, EAP counseling sessions, access to Headspace&reg;, backup child, elder care, maternity/paternity leave, pet insurance and so much more!</p></li></ul><p></p><p>
Requirements:</p><p></p><ul><li><p>
We seek a personable individual with excellent computer and clerical skills (Microsoft Office).</p></li><li><p>
Type 60 WPM</p></li><li><p>
High school diploma or GED.</p></li><li><p>
Obtained their CMS- approved Patient Care Technician (PCT) certification and at times operates as a PCT.</p></li></ul><p></p><p>
Now is your time to join Team DaVita. Take the first step and apply now.</p><p></p><p>
#LI-KD3</p><p></p><p>
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as &quot;a place where I belong.&quot; Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.</p><p></p><p>
This position will be open for a minimum of three days.</p><p></p>
<p></p><div><p>For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates</p></div><p></p><p>
Compensation for the role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
</p><p></p><p><b>Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</b></p></div>

Administrative Assistant (PCT)

Prime Heart and Vascular

<p><b>Bilingual Medical Virtual Assistant / Receptionist</b></p><p><b>Remote | Endocrinology Clinic | Part-Time | 30 Hours/Week | $9/hour</b></p><p>We are hiring a <b>Bilingual Medical Virtual Assistant / Receptionist</b> to support a growing <b>endocrinology clinic</b> serving both English- and Spanish-speaking patients.</p><p>This role is best suited for someone who is confident in a fast-paced medical setting, highly organized, detail-oriented, and able to provide strong support across both <b>clinical documentation</b> and <b>patient-facing coordination</b>. You will work closely with the provider and clinic team to help keep daily operations accurate, responsive, and well-managed.</p><p>Key Responsibilities</p><ul><li>Provide <b>live medical scribing support</b> during telemedicine visits</li><li>Prepare and update patient charts for provider review</li><li>Review labs, medications, notes, and relevant history before appointments</li><li>Enter clinical details into the EMR accurately and efficiently</li><li>Support <b>lab orders, referrals, and prior authorizations</b></li><li>Provide <b>bilingual English-Spanish support</b>, including real-time patient communication when needed</li><li>Assist with scheduling, coordination, and follow-up workflows</li><li>Handle an average of <b>40 calls per day</b> when not actively scribing</li><li>Provide backup phone and administrative support as needed</li><li>Maintain professionalism, strong documentation standards, and HIPAA compliance at all times</li></ul><p>Qualifications</p><ul><li>Fluent in <b>English and Spanish</b></li><li>At least <b>6 months of medical scribe experience</b></li><li>Comfortable supporting live telemedicine visits</li><li>Able to manage a <b>high-volume phone workflow</b></li><li>Willing to handle <b>prior authorizations</b></li><li>Strong understanding of <b>medical terminology, charting, and patient coordination</b></li><li>Highly organized, dependable, and able to adapt quickly to established workflows</li></ul><p>Preferred Experience</p><ul><li>Medical Virtual Assistant, Medical Scribe, or healthcare admin support experience</li><li>Live scribing experience</li><li>EMR documentation, chart prep, referrals, and insurance workflows</li><li>Familiarity with <b>Tebra/Kareo, Epic, RingCentral</b>, or similar systems</li><li>Endocrinology or specialty clinic experience is a plus</li></ul><p>Schedule</p><ul><li>Part-time, <b>30 hours per week</b></li><li>Typically <b>Monday to Thursday</b></li><li>Schedule may vary slightly based on clinic needs</li></ul><p>Equipment Requirements</p><ul><li><b>iPhone required</b></li><li>Stable high-speed internet</li><li>Backup internet and power source preferred</li><li>Quiet, professional work environment</li></ul><p>Who Will Excel in This Role</p><p>This opportunity is ideal for someone who is calm under pressure, proactive, polished in communication, and comfortable moving between <b>live scribing, calls, charting, and coordination</b> in a busy clinic environment.</p><p>If you are looking for a role where your accuracy, responsiveness, and healthcare support experience will make a meaningful impact, we&rsquo;d love to hear from you.</p><p>Job Type: Part-time</p><p>Pay: $9.00 per hour</p><p>Expected hours: 30 per week</p><p>Work Location: Remote</p>

Bilingual Medical Virtual Assistant / Receptionist | PR

Mass General Brigham

<div>Site: Newton-Wellesley Hospital<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham&rsquo;s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.<br>
<br>
Located at 173 Worcester Street in Wellesley, MA, our office provides primary care for adult patients. Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18+. The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being.
<br>
<br>
Did we mention that parking is free at this location?<br>
<br>
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday from 8:30 am to 5:00 pm. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.<p></p><p><b><br>
Job Summary</b></p>
Summary<br>
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
</li><li>Make patient appointments and maintain appointment records.
</li><li>Greet and assist patients.
</li><li>Answer telephones, assist callers with routine inquiries, and schedule appointments.
</li><li>File materials in patient folders, and print appointment schedules.
</li><li>Process patient billing forms and scan documents to patient medical record/LMR.
</li><li>Call for patient medical records and laboratory test results.
</li><li>Open and distribute mail or faxes.
</li><li>Type forms, records, schedules, memos, etc., as directed.
</li><li>May be required to accept co-payments.
</li><li>Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
</li><li>May monitor patients in waiting room and responds to any needs for information.</li><li>Assists in patient flow processes.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
healthcare office experience 0-1 year required</p><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
173 Worcester Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $23.20/Hourly<p></p><p><b><br>
Grade</b></p>
2<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinic/Practice Assistant, Internal Medicine

Mount Sinai Health System

<div><b>Description</b><p>
The Offsite Medical Secretary II provides secretarial support to the supervising physician in an offsite practice setting. Responsibilities include telephones, reception, patient scheduling, obtain auth/precertification and maintenance of medical records, as assigned. Prepare stat reports and maintain up to date logs and provide follow up. Work directly with Supervisor and Administration to maintain physician schedule up to date on daily basis.</p><b><br>
Responsibilities</b><p>
1. Clerical, reception and telephone support for the supervising physician.</p>
<p>
2. May schedule appointments for patients.</p>
<p>
3. Acquires insurance authorizations for procedures and tests ordered by physician.</p>
<p>
4. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician, subject to review and approval.</p>
<p>
5. Maintains logging system as required for tracking test results.</p>
<p>
6. Assists in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).</p>
<p>
7. Prepares charts, pre-admissions and consent forms as necessary.</p>
<p>
8. Retrieves physician correspondence from dictation service.</p>
<p>
9. Prepares physicians mail correspondence.</p>
<p>
10. Compiles documents for surgical billing packages if appropriate to practice.</p>
<p>
11. Helps direct patient flow during practice hours.</p>
<p>
12. Discuss payment arrangements with patients prior to office procedures/visits</p>
<p>
13. Collect patients copayment/account balance</p>
<p>
14. Assist with credentialing</p>
<p>
15. Payment posting and record keeping</p>
<p>
16. Open and close physicians schedules</p>
<p>
17. Assist supervisor/manager with staff schedules and coverage</p>
<p>
18. Assist with front desk duties training</p>
<p>
19. Performs other duties as assigned</p><b><br>
Qualifications</b><ul>
<li>High School Diploma/GED.</li>
<li>2-4 years of administrative experience, preferably in a health care/practice environment</li>
<li>(Medical Assistant certificate program completion is required if performing Medical Assistant duties)</li>
</ul>
<p></p><p>Collective bargaining unit: SEIU 1199-SLW-Ambulatory</p><p></p><p>
SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), R41 - Neurology R41 - WST, Mount Sinai West</p><b><br>
Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.9373 - $25.4706 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Offsite Medical Secretary II-MSW-FT Days

Ann & Robert H. Lurie Children's Hospital of Chicago

<div>
 Ann &amp; Robert H. Lurie Children&rsquo;s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann &amp; Robert H. Lurie Children&rsquo;s Hospital of Chicago is ranked in all 10 specialties by the U.S. News &amp; World Report.
 <br/>
 <br/>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 Ann &amp; Robert H. Lurie Children's Hospital of Chicago
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Preferred two years&rsquo; experience in healthcare administrative support.
 <br/>
 <br/>
 <strong>
  General Summary
  <br/>
  <br/>
 </strong>
 The Administrative Assistant performs a wide range of administrative support responsibilities for leaders to help facilitate the efficient operation of the Unit/Department/Division.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <em>
  Administrative Job Functions:
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Provides general administrative support to leaders.
  </li>
  <li>
   Schedules and maintains calendars, meetings and travel itineraries, as needed. This may include inpatient or service call, outpatient clinics, and academic schedules.
  </li>
  <li>
   Handles telephone calls and visitors; troubleshoots and resolves routine and some complex inquires.
  </li>
  <li>
   Organizes electronic and hard copy filing system, scans documents to appropriate locations, and maintains divisional files.
  </li>
  <li>
   Receives clinically related messages, phone calls, or correspondence and routes to the appropriate care team.
  </li>
  <li>
   Maintains provider credentialing activities which may include academic resume, professional memberships, and licensure.
  </li>
  <li>
   Prepares and modifies documents including correspondence, reports, drafts, memos and emails using MS Office Suite of applications.
  </li>
  <li>
   Opens, sorts and distributes incoming electronic and paper correspondence.
  </li>
  <li>
   Prepares and distributes minutes of meetings, as needed.
  </li>
  <li>
   Maintains, orders and distributes office supplies, as needed
  </li>
  <li>
   Proactively manages submission of reimbursements for approved faculty and staff expenses.
  </li>
  <li>
   Performs other job functions as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Clinical Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
  </li>
  <li>
   Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
  </li>
  <li>
   Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
  </li>
  <li>
   Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
  </li>
  <li>
   Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
  </li>
  <li>
   Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required.
  </li>
  <li>
   A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
  </li>
  <li>
   Proficiency in Microsoft Office Suite applications.
  </li>
  <li>
   Ability to operate standard office equipment and resolve standard problems.
  </li>
  <li>
   Excellent communication skills &ndash; written and verbal.
  </li>
  <li>
   Ability to prioritize projects and strong problem solving skills.
  </li>
  <li>
   Demonstrated attention to detail, accuracy, and discretion.
  </li>
  <li>
   Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clinician
  </li>
  <li>
   Discuss with clinician preferred method of communication. (Example: Email, Teams messages, epic messages, or paging.) Some providers will provide their personal cell number and you can send them text messages if you are comfortable using your own personal cellphone. However, remember not use any patient information when sending a text message. Ex. 3 pm patient running late; 2 pm patient cancelled appointment, will send in basket message with more details.
  </li>
  <li>
   For more clinical questions send a in basket message with details.
  </li>
  <li>
   Do not forward any patient calls/voicemails to the clinician. (Voicemails can be discussed with each clinician on their preferences).
  </li>
  <li>
   Families/Patients
  </li>
  <li>
   Please check your voicemail hourly if you are unable to answer calls at the moment. Try to return all calls same day. If you are waiting to hear from the provider about a response on the message, you can call family to let them know their message was received. You have forward the message to the clinician and will call them back or the clinician will with a response. If the message is urgent/ life threatening, please always inform family to head to their nearest ED/ER. Send a detail in basket message and page the clinician. (Or their preferred method of communication with urgent issues)
  </li>
  <li>
   Most families communicate via mychart. If a family is not set up for mychart, inform them you will send them an email to sign-up for mychart. Families can communicate with clinicians this way, request appointment and medication refills.
  </li>
  <li>
   You can send families texts using Artera App. This app is used to send families reminders about upcoming visits.
  </li>
  <li>
   Emails, is not the preferred way to communicate with families. However, you can send them blank forms that may need to be completed prior to an appointment. Some -Documents that cannot be uploaded to mychart, we can make exceptions for these types of documentations. However, please inform family you will not be able to responded via email but can send them a mychart message to confirm you received the email.
  </li>
  <li>
   Schools can also email the teacher forms to us directly via email.
  </li>
  <li>
   Outside clinics/hospitals can also email the release of information forms or documents/reports to pass along to the clinician
  </li>
  <li>
   Outlook
  </li>
  <li>
   Consolidate weekly to make sure visits scheduled in outlook match epic.
  </li>
  <li>
   Each provider has a preference in scheduling visits in outlook. (Check with clinician by reviewing their outlook calendar.) Some have color categories, only use last name or both with or without a MRN.
  </li>
  <li>
   Do not delete any meeting invites from the providers calendar unless instructed by the clinician.
  </li>
  <li>
   Each provider will indicate in outlook what slots are available for scheduling follow up visits, only telemedicine visits or in person visits. (check with provider on their preference).
  </li>
  <li>
   Schedule Teams meetings
  </li>
  <li>
   Scheduling phone conference with outside providers, parents or new potential staff member.
  </li>
  <li>
   Epic
  </li>
  <li>
   Make sure visit types are scheduled correctly in epic and match outlook calendar. (intake, Cap therapy, Cap med eval, telemedicine visit and so on).
  </li>
  <li>
   Provider template should match outlook calendar( Meeting, internal, office hours).
  </li>
  <li>
   Check length of time for each appointment matches with outlook-30 mins; 45 mins or 1 hr.
  </li>
  <li>
   Schedule follow up visits in both outlook calendar and epic.
  </li>
  <li>
   If your clinician has a specialty clinic or group therapy, you may be the one who does that scheduling and outreach to the families. (can be further discussed with clinician/AA team for guidance)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create letters in epic-closing letters/school excuse letters.
  </li>
  <li>
   Create phone encounters for calls made.
  </li>
  <li>
   Inputting intake times in epic.
  </li>
  <li>
   Managing clinicians templates to match outlook calendar.
  </li>
  <li>
   Managing outlook calendars for multiple clinicians.
  </li>
  <li>
   Requesting in person interpreter for in person visits.
  </li>
  <li>
   Sending out of office emails for clinicians to appropriate team members and out sick/call off emails.
  </li>
  <li>
   Sending information for clinician to whole dept.
  </li>
  <li>
   Contacting families to relay limited clinical information, change in medication, lab results (usually everything came back normal or would like to retest in a few weeks kind of information). Clinicians will be specific on what to relay. Always document these conversations in epic with a telephone encounter.
  </li>
  <li>
   Prior Authorizations (PA)- sending the PA team a in basket message if you receive a call from family/pharmacy that insurance is requiring a PA. Please note the medication they need the PA on when sending the message and CC the clinician.
  </li>
  <li>
   Verifying chart information is up to date. (ex. address, phone number and insurance).
  </li>
  <li>
   Enter/Update insurance information.
  </li>
  <li>
   When you schedule a new visit (Intake) make sure you send the PALs (patient account liaison) a in basket message. They will review the benefits with the family.
  </li>
  <li>
   For same day add on&rsquo;s if clinician has approve the add, make sure you send an email to the PALs ( Courtney, Kewana; Fregoso, Juanita; Rosario, Sandra; and Sullivan, Marilyn)
  </li>
  <li>
   If your clinician prescribe medications, you will need to sometimes call pharmacy to verify they received prescription or call to verify if there is an issue with medication being filled for the family.
  </li>
  <li>
   If family calls to request a prescription/refill, first check the chart if the medication was sent to the pharmacy.
  </li>
  <li>
   If a prescription was sent, inform family what date it was sent and to which pharmacy so they can call the pharmacy to verify. If they call you back after they speak with the pharmacy and are told no prescription on file, this is when you will need to call. Provide the pharmacy staff with the patient name and DOB. Provide the medication name and when the medication was sent. What some pharmacies do is they are sometimes receiving 3 prescriptions at a time from a clinician, they will store the future prescription. (families don&rsquo;t know to ask about this)
  </li>
  <li>
   If no prescription was sent, verify the medication, dose and pharmacy they would like prescription sent. Send in basket message to clinician with the information. (You can use the smart text-Psych Med refill note. It has all the information you will need fill out for the clinician).
  </li>
  <li>
   If you call pharmacy and they inform you they are out of stock, please let family know. Ask them to provide another pharmacy information to enter to chart and have clinician resend the prescription to the pharmacy requested.
  </li>
  <li>
   Reimbursements for clinicians via Workday.
  </li>
  <li>
   Creating supplier requests via Workday.
  </li>
  <li>
   Creating supplier invoice requests via Workday.
  </li>
  <li>
   Ordering supplies for clinician via Workday.
  </li>
  <li>
   Placing help desk tickets for issues for your clinician. This can be issues with their computer, printer or other office equipment.
  </li>
  <li>
   Mailing out letters/Reports
  </li>
  <li>
   Faxing letters/Medication information/School excuse letters.
  </li>
  <li>
   Obtaining ROI (release of information form), either by hard copy or electronic link.
  </li>
  <li>
   Preparing documentation/reports/letters to be upload in chart from outside clinicians/hospital. (make sure there is a MRN number and visible pt name before placing in scanning bin).
  </li>
  <li>
   Requesting articles for clinician from the librarian.
  </li>
  <li>
   Providing coverage when other AA&rsquo;s are out on PTO.
  </li>
  <li>
   Helping train new AA&rsquo;s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 High School Diploma/GED (Required)
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $19.00-$28.50 Hourly
 <br/>
 <br/>
 At Lurie Children&rsquo;s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children&rsquo;s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
 <br/>
 <br/>
 <strong>
  Benefit Statement
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
  <br/>
  <br/>
 </strong>
 Medical, dental and vision insurance
 <br/>
 <br/>
 Employer paid group term life and disability
 <br/>
 <br/>
 Employer contribution toward Health Savings Account
 <br/>
 <br/>
 Flexible Spending Accounts
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 <br/>
 Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
 <br/>
 <br/>
 403(b) with a 5% employer match
 <br/>
 <br/>
 <strong>
  Various Voluntary Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supplemental Life, AD&amp;D and Disability
  </li>
  <li>
   Critical Illness, Accident and Hospital Indemnity coverage
  </li>
  <li>
   Tuition assistance
  </li>
  <li>
   Student loan servicing and support
  </li>
  <li>
   Adoption benefits
  </li>
  <li>
   Backup Childcare and Eldercare
  </li>
  <li>
   Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
  </li>
  <li>
   Discount on services at Lurie Children&rsquo;s facilities
  </li>
  <li>
   Discount purchasing program
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  There&rsquo;s a Place for You with Us
  <br/>
  <br/>
 </strong>
 At Lurie Children&rsquo;s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints &mdash; recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
 <br/>
 <br/>
 <em>
  Lurie Children&rsquo;s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 Support email: peoplequestions@luriechildrens.org
</div>


Administrative Assistant - Clinical and Academic-3

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