healthcare call center agent

CLINICA SABAH

Job Summary:Clinica Sabah Group is seeking a professional and customer-focused Call Center Agent who is fluent in Arabic and English and has prior experience in the UAE healthcare sector. The ideal candidate will play a key role in enhancing patient experience and ensuring smooth communication.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional manner.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Respond to patient inquiries and provide accurate information about services.</li><li>Follow up with patients to ensure satisfaction and continuity of care.</li><li>Maintain and update patient records using CRM systems.</li><li>Handle complaints and resolve issues efficiently.</li><li>Coordinate with medical and administrative teams.</li><li>Ensure confidentiality of patient information at all times.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Minimum 1+ year experience in a call center role within UAE clinics or hospitals.</li><li>Hands-on experience with CRM systems.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and manage high call volumes.</li><li>Strong organizational and time management skills.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Career growth opportunities.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: AED٢٬٥٠٠٫٠٠&nbsp;لكل شهرالتعليم:<ul><li>دبلوم (مطلوب)</li></ul>الخبرة:<ul><li>Healthcare Sector: سنة واحدة (مطلوب)</li></ul>اللغة:<ul><li>Fluency in Arabic and English (مطلوب)</li></ul>موقع العمل: بشكل شخصي

Call Center Agent (Healthcare Sector)

NMC Health plc

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

Real Radiology LLC

<div>At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that&rsquo;s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
Summary
The Operations Call Center Representative is a vital part of the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care. The ideal candidate will demonstrate excellent customer service skills, strong attention to detail, and the ability to manage high call volumes in a professional and efficient manner.
Job Functions<ul><li>
Professionally manage inbound and outbound calls</li><li>
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports</li><li>
Accurately route calls and escalate issues</li><li>
Ensure timely and accurate documentation of call interactions, including results reporting</li><li>
Manage incoming faxes</li><li>
 Provided site call in status updates on exams</li><li>
 Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)</li><li>
Provide accurate documentation needed to Lead for entry of IT tickets</li><li>
Participate in project-based assignments</li><li>
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)</li><li>
Contribute to a collaborative team environment</li></ul>
Preferred Talents<ul><li>
Customer service and interpersonal skills with a professional and courteous demeanor</li><li>
Strong attention to detail</li><li>
Ability to follow standardized procedures and protocols</li><li>
Collaborative team mindset</li><li>
Exceptional verbal and written communication</li><li>
Proficient in Microsoft Office Suite and ability to learn specialized systems</li><li>
Demonstrates initiative and ability to work independently</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Adaptability, flexibility, and comfortable working in a high call volume environment</li></ul>
Qualifications Preferred<ul><li>
High School Diploma</li><li>
Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting</li><li>
1&ndash;2 years of telephone-based support experience</li><li>
Familiarity with medical terminology or previous experience in a healthcare environment</li></ul></div><div></div>

Operations Call Center Representative

Imam Clinic

Responsibilities:<ul><li>Answer incoming calls courteously and professionally.</li><li>Schedule, confirm, and modify patient appointments.</li><li>Provide information about hospital services and consultants.</li><li>Record call details and patient information accurately.</li><li>Handle patient inquiries and escalate issues when needed.</li><li>Maintain patient confidentiality and follow hospital policies.</li></ul>Requirements:<ul><li>Minimum Intermediate education (Bachelor&rsquo;s preferred).</li><li>1&ndash;2 years of call center or customer service experience (healthcare preferred).</li><li>Good communication skills in [languages, e.g., English, Urdu].</li><li>Basic computer knowledge.</li><li>Willing to work shifts, weekends, and holidays.</li><li>Shift: Morning + Evening</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs39,000.00 per monthWork Location: In person

Call Center Agent (Mor+Eve)

biniTelecom

Job description:Job Description: Responsible for assisting clients with Affordable Care Act (ACA) and Medicare plan inquiries, eligibility verification, enrollments, and renewals. Manage inbound and outbound calls, qualify prospects, verify customer information, explain coverage options, and schedule appointments for licensed agents (fronter role). Maintain accurate CRM records, ensure compliance with federal and state regulations, and provide excellent customer service while meeting daily and monthly targets.Requirements:<ul><li>Minimum 6 months of experience in the call center industry (healthcare campaign preferred).</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of ACA and Medicare plans.</li><li>Ability to handle high call volumes and meet performance targets.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and as part of a team.</li></ul>shift timing: Night shiftPay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center agents

John Muir Health

<div><h2 class="jobSectionHeader">Job Description:</h2>
The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.
Education:<ul><li>
High School Graduate or Equivalent Preferred</li></ul>
Experience:<ul><li>
1 year experience in a healthcare call center &ndash; preferred</li></ul>
Certifications/Licensures:<ul><li>
Epic - Proficiencies required for this position must be passed within 90 days of start date</li></ul>
Skills:<ul><li>
Knowledge of organizational policies, procedures, systems and objectives</li><li>
Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required &amp; Security Policies and Procedures</li><li>
Proficient in keyboard and typing skills</li><li>
Maintains professional and personal integrity</li><li>
Must be able to maintain effective working relationships with a wide variety of individuals</li><li>
Ability to communicate effectively written and orally</li><li>
Ability to possess visual capacity and hearing to monitor and use telephone equipment</li><li>
Effective communication skills (good hearing, listening and speaking skills)</li><li>
Ability to deal diplomatically with all types of individuals under stressful situations</li><li>
Basic knowledge of medical terminology, anatomy and physiology</li><li>
Ability to work with the public in a professional courteous manner</li><li>
Enjoys working with the public</li><li>
Knowledge of JMH patient navigation programs</li></ul><h2 class="jobSectionHeader">
Work Shift:</h2>
08.0 - 08:00 - 17:00 No Waive (United States of America)
Pay Range:
$27.03 - $36.50
Hourly<div>
Offer amounts are based on demonstrated/relevant experience and/or licensure.</div><div></div><div>
Pay will be adjusted to the local market if hired outside of the Bay Area.</div><div> 
Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word &lsquo;exempt&rsquo; on it.</div><h2 class="jobSectionHeader">
Scheduled Weekly Hours:</h2>
40</div>

Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Full Time - 8 Hour - Days

HealthFirst Family Care Center, Inc.

<div>Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. &ldquo;The Heart of Our Community&rdquo; provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Call Center Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care.
Medical Call Center Rep Summary:
The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided.
Schedule: Mon &ndash; Fri 9:00am &ndash; 5:30pm
Rotating Saturdays 9:00am &ndash; 1:00pm
Pay Range: $20.50 &ndash; $23.50 per hour*<ul><li>The pay range represents HealthFirst&rsquo;s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.</li></ul>
Benefits:
3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.
Required Qualifications:<ul><li>
Must have a minimum of a High School Diploma or equivalent.</li><li>
Must submit a CORI release form and demonstrate proof of being free from disqualifying information.</li><li>
Health Information, Medical Office or Medical Secretary certificate preferred.</li><li>
Experience working with Electronic Medical Records preferred.</li><li>
Experience working in a healthcare environment within reception or registration is a strong plus.</li><li>
Bilingual skills (English, Spanish/Portuguese) preferred.</li></ul>
Competencies:<ul><li>
High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.</li><li>
Ability to maintain an organized work area and work collaboratively as a member of a team.</li><li>
Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.</li><li>
Ability to handle confidential information in a professional manner.</li></ul>
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Learn more about us by checking out our website and company video.
HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.</div>

Medical Call Center Rep

Search 10000+ Healthcare call center agent jobs near you this April. New roles added regularly across leading industries. Apply today.