healthcare call center agent

biniTelecom

Job Description: We are seeking motivated Call Center Agents to join our team for healthcare and insurance-related campaigns, including ACA (Affordable Care Act), Medicare, MVA (Motor Vehicle Accident), and Final Expense (FE). The agent will be responsible for handling inbound and outbound calls, qualifying potential clients, verifying customer information, explaining basic coverage or service options, and scheduling appointments for licensed agents or specialists. The role requires maintaining accurate CRM records, ensuring compliance with campaign guidelines, and delivering excellent customer service while meeting daily and monthly performance targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Qualify potential clients and gather necessary information.</li><li>Provide basic information about ACA, Medicare, MVA, or Final Expense services.</li><li>Verify customer details and maintain accurate records in CRM systems.</li><li>Schedule appointments for licensed agents or specialists.</li><li>Follow company policies and compliance regulations.</li><li>Achieve daily, weekly, and monthly call and performance targets.</li><li>Deliver excellent customer service and maintain a professional attitude.</li></ul>Requirements:<ul><li>Minimum 6 months of call center experience (healthcare, insurance, or lead generation preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle high call volumes and meet targets.</li><li>Basic computer skills and CRM system knowledge.</li><li>Ability to work in a fast-paced and team-oriented environment.</li><li>Good listening and problem-solving skills.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center Agents

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 
 
 
 Summary
 
 
 
 The
 
 Healthcare Call Center Agent
 
 is responsible for providing exceptional customer service to members, providers, and other stakeholders by handling inbound and outbound calls. This role involves researching claims, verifying insurance, resolving inquiries, and ensuring compliance with healthcare regulations. The ideal candidate is empathetic, detail-oriented, and committed to delivering a positive patient experience.
 
 
 
 Your role in our mission
 
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed. Ability to remain calm and professional in high pressure situations.
 </li>
 <li>
 Accurately document all interactions in the system, ensuring records are updated and complete.
 </li>
 <li>
 Maintain confidentiality and comply with HIPAA and other healthcare regulations.
 </li>
 <li>
 Escalate complex issues to supervisors or appropriate departments when necessary.
 </li>
 <li>
 Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; associate degree or healthcare certification preferred.
 </li>
 <li>
 1+ year of experience in a call center or customer service role, preferably in a healthcare setting.
 </li>
 <li>
 Strong communication and active listening skills, ability to speak, read and write proficient English. Bilingual is a plus.
 </li>
 <li>
 Ability to multitask and navigate multiple systems simultaneously and proficiency in Microsoft office and call center software.
 </li>
 <li>
 Familiarity with medical terminology and insurance processes is a plus.
 
 
 </li>
 </ul>
 
 What You Should Expect In This Role
 
 
 
 <ul>
 <li>
 Position is 100% remote
 
 
 </li>
 </ul>
 
 This posting is intended for pipelining. We will accept applications on an ongoing basis.
 
 
 
 The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 
 
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 
 
 
 Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
</div>

Call Center Agent - Healthcare - Remote US

Bedford Stuyvesant Family Health Center

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.
 
We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed.
 
What you'll do: 
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
 
Previous healthcare experience, including proficiency with EMR systems, required
 
Responsibilities/Duties: 
<ul>
<li>Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.</li>
<li>Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.</li>
<li>Utilize dual monitors and leverage computer-based resources to find answers to customer questions</li>
<li>Detail and gather information/notes taker to provide and relay message to the department/designated individual.</li>
<li>Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.</li>
<li>Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.</li>
<li>Observes telephone flow; offering or requesting assistance as needed.</li>
<li>Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.</li>
<li>All other duties as assigned by the manager.</li>
</ul>
Who you are: 
<ul>
<li>A great communicator with a friendly, professional phone presence.</li>
<li>Detail-oriented and organized — ability to handle multiple calls and tasks with ease.</li>
<li>A team player who thrives in a supportive, fast-paced environment.</li>
<li>Previous experience with call centers and healthcare services a plus.</li>
<li>Experience with electronic medical records (EMR/EHR) preferred.</li>
<li>High School Diploma or Equivalent required</li>
</ul>
Hourly rate: $20 per hour
 
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
 
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

Call Center Agent - Healthcare

Texas Tech University Health Sciences Center of El Paso

Responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call resolution when within scope.

Patient Call Center Representative

Real Radiology LLC

<div>At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that&rsquo;s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
Summary
The Operations Call Center Representative is a vital part of the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care. The ideal candidate will demonstrate excellent customer service skills, strong attention to detail, and the ability to manage high call volumes in a professional and efficient manner.
Job Functions<ul><li>
Professionally manage inbound and outbound calls</li><li>
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports</li><li>
Accurately route calls and escalate issues</li><li>
Ensure timely and accurate documentation of call interactions, including results reporting</li><li>
Manage incoming faxes</li><li>
 Provided site call in status updates on exams</li><li>
 Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)</li><li>
Provide accurate documentation needed to Lead for entry of IT tickets</li><li>
Participate in project-based assignments</li><li>
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)</li><li>
Contribute to a collaborative team environment</li></ul>
Preferred Talents<ul><li>
Customer service and interpersonal skills with a professional and courteous demeanor</li><li>
Strong attention to detail</li><li>
Ability to follow standardized procedures and protocols</li><li>
Collaborative team mindset</li><li>
Exceptional verbal and written communication</li><li>
Proficient in Microsoft Office Suite and ability to learn specialized systems</li><li>
Demonstrates initiative and ability to work independently</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Adaptability, flexibility, and comfortable working in a high call volume environment</li></ul>
Qualifications Preferred<ul><li>
High School Diploma</li><li>
Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting</li><li>
1&ndash;2 years of telephone-based support experience</li><li>
Familiarity with medical terminology or previous experience in a healthcare environment</li></ul></div><div></div>

Operations Call Center Representative

Planned Parenthood

<div>Description: Call Center RepresentativeRochester, NY 
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of PPCWNY&rsquo;s mission, the Call Center Representative has responsibility for communicating accurate and detailed information about health services, appointment making, medical procedures, and insurance/financial options. In this role, the representative will guide the patient through the pre-appointment process and provide instructions to patients regarding Health Center visits and care. The Call Center Representative serves as the first point of contact to our organization and should exemplify our service standards to provide care to individuals and families with respect, compassion and without judgement.
Essential Functions<ul><li>
Answers incoming calls and independently handles the appointment setting process by assisting the patient with identification of the type of appointment needed (new patient, pregnancy test, problem appointment, follow-up, etc.)</li><li>
Accurately records patient data within the EHR system and communicates relevant information to the patient.</li><li>
Assists the patient in initially assessing financial options if they do not have insurance.</li><li>
Informs patients what information is needed at their Health Center visit.</li><li>
Provides information to shared service inbound customer service inquiries regarding medical services offered in additional regional locations.</li><li>
Responsible for continually increasing knowledge and understanding of tools, software, and training materials available to maintain proficiency &amp; knowledge to perform essential functions.</li><li>
Demonstrates the highest level of customer service, patience, ability to effectively communicate with staff, and willingness to assist our patients at all times.</li><li>
Maintains a current understanding of and follows all processes/procedures, to respond to internal/external customers.</li><li>
Determines and arranges for any special accommodation needed by the patient, e.g. interpreter.</li><li>
Appropriately qualifies medical or options counseling questions to other medical team members (RNs) in support of the Call Center.</li><li>
Directs or transfers calls regarding insurance verification, fundraising, employment opportunities, media, education outreach, advocacy, employees or general inquiries to the appropriate department director/manager.</li><li>
Addresses patient concern in a prompt, courteous, confidential, and caring manner.</li></ul>
Other Accountability Activities<ul><li>
Performs other duties as assigned</li><li>
Attends departmental meetings and training workshops held at designated sites.</li><li>
Participates in affiliate initiatives.</li><li>
Participates in and adheres to the agency&rsquo;s Compliance, Quality, and Risk Management program to ensure patient confidentiality according to HIPAA regulations.</li><li>
Verifies insurance eligibility using the Real Time Service electronic platform.</li><li>
Accepts individual and joint responsibility for, participates in and works to achieve productivity, customer service, and capacity goals as set by PPCWNY.</li><li>
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.</li></ul>
Requirements: Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education<ul><li>
High School Diploma or GED required</li></ul>
Experience<ul><li>
A minimum of 2 years of call center experience and/or phone contact in a healthcare setting preferred; Experience in customer service desirable.</li></ul>
Knowledge, Skills, &amp; Abilities<ul><li>
Must have excellent communication skills (verbal and written)</li><li>
Must be able to handle patient information discreetly, understand and follow HIPAA as it relates to Protected Health information.</li><li>
Basic computer proficiency and excellent data entry skills with a high degree of accuracy.</li><li>
Must possess organizational skills and have the ability to handle multiple priorities.</li><li>
Must be able to work a flexible schedule with rotating evenings/weekends.</li><li>
Must have reliable transportation</li><li>
Demonstrates a commitment to respecting a wide range of clients</li><li>
Planned Parenthood seeks candidates who are proficient in two or more languages</li></ul>
Working Conditions<ul><li>
Standard health center and office environment</li><li>
May experience visual fatigue working at computer with potential extended periods of sitting</li><li>
Well-lit/ventilated</li></ul>
Physical Requirements<ul><li>
Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.</li></ul>
Work Schedule
This is a full-time, 40 hour a week, position; regular schedule will be Monday &ndash; Friday with occasional evenings and weekends.
Benefits &amp; Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $18.95 to $21.93/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.</div>

Call Center Representative

Chapa-De

<div>Job Description: 
 
Shift: Mon,Tue,Wed,Thu,Fri 
Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way in Grass Valley.
Pay: $23.20-$25.00
Benefit Highlights:<ul><li>
Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.</li><li>
17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)</li><li>
Retirement Plan with 6% match</li></ul>
Your Responsibilities:<ul><li>
Field inbound calls from patients with professionalism and compassion</li><li>
Schedule appointments and coordinate with healthcare providers</li><li>
Provide accurate information on services, procedures, and general health inquiries</li><li>
Escalate urgent matters to appropriate medical staff promptly and efficient</li></ul> 

Experience and Skills:
Qualifications:<ul><li>
High school diploma or GED.</li><li>
1-year hands on experience answering high volume phone calls</li><li>
Proficiency using a computer, preferably health record systems.
</li><li>Strong customer service approach to problem solving situations.</li><li>
Basic knowledge of medical terminology.</li></ul>
About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.
Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 &amp; 473). 
 
From: Chapa-De</div>

Medical Call Center Representative

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