healthcare concierge

Allcare

<p>Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)<br/></p><p>The Mission<br/></p><p>AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.<br/></p><p>The Growth<br/></p><p>We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.<br/></p><p>The Opportunity<br/></p><p>This role is for a pharmacist who believes customer service is a craft &mdash; not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners &mdash; the single point of contact for every facility, resident, and family we serve.<br/></p><p>You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet. Every facility in AllCare's network gets a Primary and Secondary Care Partner. You'll be one or the other. Administrators, nurses, and families will know your name. You'll know their residents by name.<br/></p><p>Your pharmacy background is core to this role &mdash; medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day. This is not an inbound call center role. AI handles the first layer of inbound requests. Your day is built around outbound work &mdash; callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops. You are the reason a facility trusts AllCare.<br/></p><p>The Standard We Hold<br/></p><p>Care Partners are judged on one question: did the customer feel cared for? A few principles define how the team shows up:<br/></p><p>Every facility has a name on it. You are assigned as Primary or Secondary from day one. There's no shared queue, no &quot;someone will pick this up.&quot; Accountability is personal.<br/>The Primary owns it, always. If the Secondary can't close a task, it falls back to the Primary. Ownership doesn't diffuse across a team &mdash; it lives with you.<br/>Know your residents by name. Scale doesn't erase intimacy. A facility calling you should feel like they're calling someone who already knows their building.<br/>Don't pass the monkey. Whoever picks up a problem owns it until it's closed.<br/>What This Looks Like Day-to-Day<br/>Own a portfolio of facilities. Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.<br/>Run the outbound workflow. Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.<br/>Medication reconciliation (AI-assisted). Review and reconcile medication records alongside AI tooling. Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.<br/>Census updates. Keep facility census data accurate and current across AllCare's systems.<br/>Schedule confirmation with facilities. Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.<br/>Outbound pharmacy communication. Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities. Your pharmacy fluency is the edge here.<br/>Facility and family outreach. Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.<br/>Coordinate across AllCare. Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.<br/>Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director.<br/>Who This Is For<br/>Pharmacists who love patient-facing work. You didn't become a pharmacist to count pills. You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams.<br/>Customer-first operators. You believe a single phone call can make or break a relationship, and you take that seriously on every call.<br/>Strong communicators. Your written and spoken English is polished and warm. Administrators and families should hang up the phone with you feeling better than when they called.<br/>Process-minded. You follow playbooks, log details accurately, and don't drop tasks &mdash; ever.<br/>Accountable. You don't pass the monkey. If it's yours, it's yours until it's closed.<br/>Night owls on a US schedule. You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar &mdash; including US holidays and US business days.<br/>On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.<br/></p><p>Requirements<br/></p><p>B.Pharm or PharmD degree from an accredited Egyptian university.<br/>2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.<br/>Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.<br/>Willingness and ability to work US Pacific Time hours (approximately 4pm&ndash;1am Cairo time).<br/>US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).<br/>Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.<br/>Detail-oriented, process-disciplined, and calm under pressure.<br/>Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.<br/>Based in Egypt with valid work authorization.<br/>Nice to Have<br/>Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).<br/>Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.<br/>Experience in a Primary/Secondary account coverage model or named-account service model.<br/></p><p>Benefits<br/></p><p>Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.<br/>US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br/>Health benefits and paid time off.<br/></p>

Healthcare Concierge, Care Partner

Brightview Senior Living

<div>About Us:
<div></div>
Overview:
<p>
If you love assisting people and are excellent at multi-tasking, then we have the perfect job for you! At Brightview Senior Living, the Concierge is often the first person to assist our residents and guests.</p>
Responsibilities:
<ul><li>You have a positive attitude and love working with people!</li><li>
Your organizational, communication, and customer service skills are first class.</li><li>
You thrive on staying busy and being part of a top notch team.</li></ul>
Salary range: USD $18.00 - USD $20.75 /Hr.
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Compensation Disclosure:
<div>
$18.00-$20.75/hour</div><div>
The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.</div><br>
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Qualifications:
<ul><li>You have a positive attitude and love working with people!</li><li>
Your organizational, communication, and customer service skills are first class.</li><li>
You thrive on staying busy and being part of a top notch team.<br>
Healthcare, Hospitality, Reception, Office Assistant, Front Desk, Administrative Assistant, Guest Services</li></ul><br>
<div></div>
Why work at Brightview?:
<p><b>
Discover the Brightview Senior Living Difference!</b></p><p></p><div><br>
1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.</div><div></div><div><br>
2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.</div><div></div><div><br>
3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.</div><div></div><div><br>
4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.</div><div></div><div><br>
5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.</div><div></div><div><i><br>
Equal Opportunity Employer</i></div><div><i>
At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.</i></div><div></div><div><i><br>
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

Concierge

Wynn Al Marjan Island

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  Job Description
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 About the Position:
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 Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join the resort&rsquo;s Concierge team.
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  Responsibilities
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 The primary duties and responsibilities of this role are:
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   Assist the Chief Concierge in overseeing daily concierge operations.
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   Supervise and mentor concierge staff, ensuring consistent service excellence.
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   Handle complex guest requests, including transportation, reservations, and special arrangements.
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   Maintain strong relationships with local vendors, restaurants, and service providers.
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   Ensure timely and accurate communication between guests and internal departments.
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   Monitor guest feedback and assist in implementing service improvements.
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   Support the Chief Concierge in scheduling, training, and performance evaluations.
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   Maintain updated knowledge of local attractions, events, and services.
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   Ensure qualitative Forbes Five Star standards are met.
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   Uphold brand standards and ensure compliance with company policies.
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   Step in as acting Chief Concierge during absences or peak periods.
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  About You
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 The ideal candidate for this position will have the following experience and qualifications:
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   Minimum 3&ndash;5 years of experience in concierge or guest services, with supervisory experience preferred.
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   Strong leadership and organizational skills.
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   Excellent communication and interpersonal abilities.
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   Proficiency in property management systems and Microsoft Office.
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   Fluency in English; additional languages are an asset.
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   Professional appearance and customer-focused attitude.
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   Flexible schedule including weekends, holidays, and evenings.
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   May involve standing for extended periods and handling guest luggage or packages.
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   Prior experience and training with Forbes Travel Guide standards required.
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  About Wynn Al Marjan Island&rsquo;s Benefits
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 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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Assistant Chief Concierge

EPIC Healthcare

<div><p><b>NOW HIRING: Concierge</b></p>
<p>
Are you a friendly, organized, and customer-service-oriented individual? We&rsquo;re looking for a <b>Concierge</b> to be the warm and welcoming face of our nursing home.</p>
<h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h3>
<ul>
<li><p>Greet and assist residents, visitors, and staff with a warm and professional demeanor</p>
</li><li><p>Answer phone calls and direct inquiries appropriately</p>
</li><li><p>Provide general information and assistance to residents and their families</p>
</li><li><p>Coordinate visitor check-ins and ensure a smooth front desk operation</p>
</li><li><p>Assist with administrative tasks as needed</p>
</li></ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For:</b></h3>
<ul>
<li><p>Previous experience in a concierge, receptionist, or customer service role preferred</p>
</li><li><p>Excellent communication and interpersonal skills</p>
</li><li><p>Ability to multitask in a fast-paced environment</p>
</li><li><p>A compassionate and friendly attitude toward residents and guests</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Us?</b></h3>
<ul>
<li><p>A welcoming and supportive work environment</p>
</li><li><p>Competitive pay and benefits package</p>
</li><li><p>Opportunity to make a meaningful impact in the lives of our residents</p>
</li></ul><p><b>NOW HIRING: Concierge</b></p>
<p>
If you have a passion for providing outstanding service and enjoy working in a healthcare setting, we&rsquo;d love to hear from you!</p>
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</p><p><b>Apply today!</b></p></div><p></p>

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
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  What will I be doing?
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 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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   Supervise daily Concierge operations
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   Set Departmental objectives, work schedules, budgets, policies and procedures
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   Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
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   Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
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   Maximise Sales revenues through up-selling and marketing programmes
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   Monitor Guest satisfaction reports and implement actions to improve results
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   Maintain good communication and working relationships with all hotel areas
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   Project a professional manner with an emphasis on hospitality and Guest service
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   Act in accordance with policies and procedures when working with front of house equipment and property management systems
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   Attend Front of House/Hotel meetings, as required
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  What are we looking for?
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 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   A degree or diploma in Hotel Management or equivalent
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   Front Office supervisory experience in the hotel, leisure or retail sector
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   Possess strong commercial awareness and Sales capabilities
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   Excellent leadership skills, inter-personal and communication skills
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   A passion for delivering exceptional levels of guest service
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   Excellent grooming standards
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Hilton Kuwait Resort
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  Schedule
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 Full-time
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  Brand
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 Hilton Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
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Concierge Manager

NADZ Healthcare

<p><b>About us</b></p><p>NADZ Healthcare is a premium, doctor-led home healthcare and concierge medical service based in Dubai. Founded and led by Dr. Nadia Choudhry, NADZ Healthcare delivers personalized medical care directly to patients in their homes, hotels, and workplaces.</p><p>Our model is centered on restoring the concept of the family doctor through highly professional, discreet, and responsive medical services. We provide doctor-on-call visits, nursing care, preventive health services, chronic disease management, wellness and longevity programs, and specialized home-based treatments.</p><p>NADZ Healthcare is built on the principles of clinical excellence, patient privacy, compassion, and convenience. Our mission is to redefine healthcare delivery by bringing trusted medical care directly to the patient, with the highest standards of professionalism and integrity<b>.</b></p><p><b>Role Overview</b></p><p>We are looking for a reliable and organized Personal Assistant to support management with daily administrative tasks, scheduling, and documentation. This role requires someone who can manage paperwork efficiently, coordinate meetings, and provide on-ground support during office-related events when required.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate meetings and manage schedules</li><li>Prepare and organize documents and files</li><li>Assist with paperwork and office coordination</li><li>Accompany management to meetings/events during office hours when required</li><li>Support day-to-day administrative tasks</li></ul><p><b>Requirements</b></p><ul><li>Basic computer knowledge (MS Office)</li><li>Good communication skills</li><li>Organized and dependable</li><li>Nationality preference flexible</li></ul><p>What We Offer</p><ul><li>Competitive Salary</li><li>Visa Sponsorship</li><li>Medical Insurance</li><li>Continuous Learning &amp; Career Growth Opportunities</li><li>A Collaborative, Supportive &amp; Inclusive Work Environment</li></ul><p>Job Type: Full-time</p>

Personal Assistant

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Shura Island
</div></div><div><div>Hiring Entity
</div><div>Rosewood Red Sea
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>OVERVIEW</b></p><p>
At Rosewood Red Sea, the Chief Concierge is responsible for leading the Concierge and Guest Services operation, ensuring guests receive seamless, personalized, and professional service across key arrival, stay, and departure touchpoints. This role plays a central part in shaping the first and last impression of the resort, while curating bespoke experiences, managing transportation and luggage flow, and delivering refined service in line with Rosewood&rsquo;s luxury standards.</p><p>
The Chief Concierge will lead the team with strong destination expertise, operational precision, and a guest-centric mindset, ensuring every interaction is handled with efficiency, discretion, and attention to detail.</p><p></p><p><b><br>
KEY RESPONSIBILITIES</b></p><div><ul><li>
Lead the Concierge and Guest Services operation, including airport greeters, doormen, and bell services.</li><li>
Ensure seamless handling of guest arrivals, departures, transportation arrangements, and luggage flow.</li><li>
Drive personalized service delivery across all Concierge and Guest Services touchpoints. Manage limousine operations, airport services, and related guest requests.<br>
 Curate bespoke experiences and provide relevant local recommendations aligned with guest preferences.</li><li>
Maintain strong destination knowledge and establish relationships with key activity providers across the island.</li><li>
Keep the team informed of local events, attractions, trends, and destination updates relevant to guest needs.</li><li>
Maintain a visible presence at the main entrance, library, and other key guest contact points.</li><li>
Oversee guest movement, luggage handling, and arrival sequencing, while leading coordination with the third-party luggage delivery provider.</li><li>
Ensure guest concerns and complaints are handled professionally, with proper follow-up and resolution.</li><li>
Work closely with Front Office, Guest Relations, Butler Services, Transportation, and other departments to ensure smooth coordination for VIPs, special requests, and guest itineraries.</li><li>
Support group arrivals, departures, and special programs by ensuring all arrangements are clearly communicated and executed.</li><li>
Promote resort facilities, services, and experiences to enhance guest engagement and support revenue opportunities.</li><li>
Lead, motivate, and develop the Concierge and Guest Services team to ensure high service standards, strong morale, and operational consistency.</li><li>
Manage scheduling, shift coverage, briefings, coaching, and performance follow-up across the team.</li><li>
Support recruitment, training, and development of Concierge and Guest Services associates.</li><li>
Assist in updating procedures and service standards to strengthen the operation.</li></ul></div><p></p><p><b><br>
QUALIFICATIONS &amp; EXPERIENCE</b></p><p></p><div><br>
<ul><li>
Minimum 5-7 years of experience in Concierge, with at least 2&ndash;3 years in a leadership role within a luxury hotel or resort.</li><li>
Strong background in Concierge operations, guest service delivery, and Front of House coordination.</li><li>
Experience managing bell service, transportation, and guest movement is highly preferred.</li><li>
Strong destination knowledge and ability to build relationships with external activity providers and service partners.</li><li>
Previous luxury or ultra-luxury hospitality experience is highly preferred.</li><li>
Pre-opening experience is an advantage.</li><li>
Strong leadership, coaching, and team development skills.</li><li>
Strong organizational and operational planning skills, with the ability to manage multiple guest touchpoints effectively.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail, professionalism, and guest engagement skills.</li><li>
Proficiency in Front Office and guest service systems is preferred.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.</p></div></div></div></div></div></div>

Chief Concierge

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Healthcare Concierge, Care Partner

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Chief Concierge