healthcare customer service

Softmatic Solutions

Job Title: Customer Service Representative | USALocation: Garden Town, Lahore | (1:00 PM to 10:00 PM)Job Type: Full-Time | OnsiteExperience: 1 year to 2 YearStrong speaking and communication skills with an English accent are mandatory for that Role.Recommendations are more than welcome.Join Our Team at Softmatic Solutions:Softmatic Solutions is a versatile software development firm specializing in applications, game development, and IT solutions. We leverage a wide array of technologies including Xamarin, Unity, Flutter, Cocos2dx, Native Android, Native iOS, .NET, WordPress, and Power BI. Our dedicated team focuses on creating innovative and high-quality software solutions for businesses. We are committed to enhancing user experience by delivering efficient and reliable products tailored to client needs.Role Description:We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.Key Responsibilities:<ul><li>Handle calls related to patient services with professionalism and empathy</li><li>Assist patients with appointment scheduling, inquiries, and general support</li><li>Manage and process referrals in accordance with US healthcare guidelines</li><li>Verify patient insurance eligibility, benefits, and coverage details</li><li>Coordinate with healthcare providers, clinics, and insurance companies</li><li>Maintain accurate documentation of patient interactions and transactions</li><li>Ensure compliance with HIPAA and other relevant healthcare regulations</li><li>Resolve patient concerns efficiently while maintaining high service standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent verbal and written communication skills (fluent English required)</li><li>Strong interpersonal and customer service skills</li><li>Proven knowledge of US healthcare systems, including referrals and insurance procedures</li><li>Experience with medical billing, insurance verification, or prior authorization processes is a plus</li><li>Ability to handle sensitive information with confidentiality</li><li>Proficient in using CRM systems and healthcare software</li><li>Strong problem-solving and multitasking abilities.</li></ul>Preferred Experience:<ul><li>Minimum 1 Year to 2 year of experience in a US healthcare customer service role.</li><li>Familiarity with medical terminology and healthcare workflows.</li><li>Experience working with US-based patients or providers.</li></ul>Work Environment:<ul><li>Fast-paced and performance-driven</li><li>Collaborative team setting</li><li>Opportunities for growth and skill development</li></ul>Why Join Us:<ul><li>Work in a fast-paced and innovative environment</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive team culture</li><li>Competitive salary and benefits package</li></ul>If you meet the requirements and are excited about joining a growing company, please send your resume to either and portfolio &quot;HR@softmatic.io&quot; include the job title in the subject line &quot;(CSR, patient advocate)&quot;Pay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

CSR (patient advocate)

Thesis Pharmacy

<div>JOB DESCRIPTION
CALL CENTER SPECIALIST<div><div>
Classification: 
Non-Exempt 
 Date: 
11/18/2025</div><div> 
Reports to: 
Operations Supervisor 
Travel: 
N/A</div></div> 
JOB SUMMARY
At Thesis Pharmacy, we are committed to driving a patient-centered experience grounded in precision, quality, and personalized support. As a Call Center Representative, you will serve as the trusted, solutions-oriented point of contact empowering patients and providers to navigate their pharmacy needs with clarity and confidence.
In this role, you will be a key contributor to delivering interactions that embody our organizational pillars of accuracy, empathy, and operational excellence. This opportunity is ideal for an individual who excels in a dynamic, fast-paced ecosystem, collaborates seamlessly with cross-functional partners, and is motivated by the meaningful impact their work has on patient well-being each day.
SUPERVISORY RESPONSIBILITIES:<ul><li>
N/A</li></ul>
DUTIES/RESPONSIBILITIES:<ul><li>
High-impact verbal communication skills in English, with multilingual proficiency positioned as a strategic value enhancer.</li><li>
Ability to rapidly onboard and navigate call center, pharmacy, or healthcare technology platforms, leveraging training to accelerate operational excellence.</li><li>
Strong customer engagement capabilities with a proven aptitude for delivering empathetic, solution-oriented interactions in dynamic service environments.</li><li>
Competency in providing sales support, product recommendations, or consultative guidance within health, wellness, or related sectors.</li><li>
Foundational familiarity with pharmacy, medical, or nutritional terminology that supports streamlined workflow integration (helpful but not mandatory).</li><li>
Demonstrated integrity in processing payments and safeguarding sensitive patient or customer information in alignment with compliance standards.</li><li>
Advanced multitasking capacity and precision execution across high-volume, multi-channel communication streams.</li><li>
Consistent reliability, positive team alignment, and adaptability within fast-paced, performance-driven operational frameworks.</li><li>
Strong commitment to delivering elevated service experiences that reinforce patient wellness and organizational trust.</li></ul>
 REQUIRED SKILLS/ABILITIES:<ul><li>
Exceptional verbal communication capabilities in English, with multilingual proficiency viewed as a strategic differentiator.</li><li>
Ability to navigate call center, pharmacy, or healthcare systems with agility.</li><li>
Strong customer engagement acumen, ideally with prior exposure to call center, customer service, or healthcare interactions.</li><li>
Sales-adjacent competencies, including product recommendation and consultative guidance within wellness or healthcare contexts.</li><li>
Familiarity with pharmacy, medical, or nutritional terminology, enabling faster operational ramp-up.</li><li>
High-integrity handling of payments and sensitive customer information, maintaining compliance and trust.</li><li>
Robust multitasking capacity and precision execution while managing high-volume, multi-channel workloads.</li><li>
Demonstrated reliability, positive team alignment, and resilience in a fast-paced service environment.</li><li>
Deep commitment to delivering best-in-class service experiences that support patient health outcomes.</li></ul>
EDUCATION AND EXPERIENCE:<ul><li>
Prior experience within call center operations, customer service ecosystems, healthcare support functions, or wellness-oriented environments is highly advantageous.</li><li>
Exposure to sales, product recommendation, or consultative engagement roles is considered a strong value accelerator.</li><li>
Formal education requirements are flexible; demonstrated capability and relevant hands-on experience are prioritized.</li></ul>
 PHYSICAL REQUIREMENTS:<ul><li>
Ability to remain seated and fully engaged for extended periods while managing high-volume call flows and system navigation.</li><li>
Consistent use of standard office and communication equipment&mdash;including computers, headsets, and phone systems&mdash;to drive efficient service delivery.</li><li>
Capacity to maintain focus, accuracy, and responsiveness in a fast-paced environment with sustained screen time and repetitive task execution.</li></ul>
 OTHER DUTIES:<ul><li>
 Executes additional responsibilities and cross-functional tasks as operational priorities evolve, supporting organizational agility and ensuring seamless service delivery across the patient experience lifecycle.</li></ul> 
Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Call Center Specialist (Job Description).pdf</div>

Call Center Specialist

Tenet Healthcare

<div><h3 class="jobSectionHeader">Job Summary</h3>

Spanish Bilingual Required
JOB SUMMARY
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during &amp; after date of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
<div>
<ul><li>Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial &amp; cash control policies &amp; procedures, thoroughly explains and secures Hospital &amp; patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).</li></ul>
<ul><li>Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during &amp; after date of service, performs Hospital cash reconciliation &amp; secured payment entry in adherence to financial &amp; cash control policies &amp; procedures.</li></ul>
<ul><li>Secures medical necessity checks/verification in accordance to Centers for Medicare &amp; Medicaid services, verifies insurance, benefits, coverage &amp; eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled &amp; unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.</li></ul>
</div>
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Minimum typing skills of 35 wpm</li>
<li>Demonstrated working knowledge of PC/CRT/printer</li>
<li>Knowledge of function and relationships within a hospital environment preferred</li>
<li>Customer service skills and experience
</li><li>Ability to work in a fast paced environment
</li><li>Ability to receive and express detailed information through oral and written communications</li>
<li>Understanding of Third Party Payor requirements preferred</li>
<li>Understanding of Compliance standards preferred</li>
<li>Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.</li>
<li>Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.</li>
<li>Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
</li><li>Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.</li>
</ul>
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.
<ul>
<li>High School Diploma or GED required.</li>
<li>0 &ndash; 1 year in a Customer Service role.
</li><li>0 &ndash; 1 year administrative experience in medical facility, health insurance, or related area preferred</li>
<li>Some college coursework is preferred
</li></ul>PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Must be able to sit at computer terminal for extended periods of time.</li>
<li>Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
</li><li>Occasionally lift/carry items weighing up to 25 lbs.</li>
<li>Frequent prolonged standing, sitting, and walking.</li>
<li>Occasionally push a wheelchair to assist patients with mobility problems.</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Hospital administration</li>
<li>Can work in patient care locations which include potential exposure to life-threatening patient conditions.
</li></ul>OTHER
<ul>
<li>Must be available to work hours and days as needed based on departmental/system demands.</li>
</ul>
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. 
Tenet participates in the E-Verify program. Follow the link below for additional information. 
E-Verify: http://www.uscis.gov/e-verify 
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603013160</div>

Patient Access Rep II, Days - THOP East Campus

Castlight

<div>Job Description Summary
&lrm;
apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs. We are expanding our Sandy, UT, based Customer Support team with new roles for full-time Outbound Campaign Specialists. 
 
In this role, you will help customers improve their health outcomes by making calls to a select group of current health insurance members. Your goal is to motivate and assist them in taking a proactive approach to their healthcare and utilizing their benefits effectively by helping them schedule appointments. This position is crucial for the success of our products and the satisfaction of our customers. It requires a strong commitment to exceptional customer service and sales skills, excellent teamwork, and a genuine passion for supporting our members.
&lrm;
How will you make an impact &amp; Requirements
&lrm;
How will you make an impact &amp; Requirements
&lrm;
40 hours per week from 9:30 am to 6:00 pm MT. Training is fully paid. Must successfully complete 8 weeks of training with 100% attendance. Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee).
What you will do:<ul><li>
Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions</li><li>
Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments</li><li>
Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support.</li><li>
Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits</li><li>
Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service</li><li>
Requires being on the phone with patients, insurance companies, providers and others throughout the day.</li><li>
Cameras must be on during all meetings</li></ul> 
What you will bring:<ul><li>
We prefer 2-3 years of sales experience, preferably in the healthcare industry. If you have other sales experience, you will still be considered.</li><li>
Strong understanding of the sales process and being able to be assertive to close appointments</li><li>
Basic understanding of the healthcare system, such as insurance, preventative health, specialties, etc.</li><li>
Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills</li><li>
Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments</li><li>
Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience</li><li>
High School diploma or equivalent</li><li>
Experience with Google suite and Salesforce Service Cloud a plus</li><li>
Attention to detail and regular attendance required (40 hours per week)</li><li>
Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel work, home services and maintenance.</li></ul> 
What you will love about working at Apree Health:<ul><li>
Variable compensation includes performance based bonus opportunity</li><li>
Hybrid and remote opportunities based on location</li><li>
Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!</li><li>
Paid time off &amp; paid holidays</li><li>
Employer contributions for HSA accounts</li><li>
Paid training (requires 100% attendance)</li><li>
Tuition assistance</li><li>
Opportunities for career development and advancement</li></ul>
&lrm;
Compensation:
$20.00
to
$30.00</div>

Call Center Outbound Specialist

Roselle Center for Healing

Job Overview We are seeking a dynamic and energetic Chiropractic Call Center Representative to join our dedicated healthcare team. In this role, you will serve as the first point of contact for patients and healthcare providers, providing exceptional customer service and support through phone and digital communication channels. Your enthusiasm and professionalism will help streamline appointment scheduling, answer inquiries, and ensure a positive experience for everyone seeking chiropractic care. This paid position offers an exciting opportunity to be part of a vibrant healthcare environment committed to patient well-being and service excellence.Duties<ul><li>Handle inbound calls with enthusiasm, providing clear information about chiropractic services and appointment options</li><li>Schedule, reschedule, and confirm patient appointments efficiently using computer-based scheduling systems</li><li>Assist patients with inquiries regarding medical procedures, insurance coverage, and office policies</li><li>Collect accurate patient information through data entry while maintaining confidentiality and compliance with privacy regulations</li><li>Communicate effectively with bilingual or multilingual patients to ensure understanding and comfort</li><li>Maintain detailed records of interactions, appointments, and follow-up actions in the electronic health record system</li><li>Demonstrate excellent phone etiquette, active listening, and professional communication skills at all times</li></ul>Skills<ul><li>Bilingual or multilingual abilities to serve diverse patient populations effectively</li><li>Strong knowledge of medical terminology relevant to chiropractic care</li><li>Excellent computer skills including data entry, electronic health records, and scheduling software</li><li>Proven customer service experience in a medical office or healthcare setting</li><li>Exceptional communication skills with the ability to convey information clearly and empathetically</li><li>Familiarity with medical office procedures and phone etiquette standards</li><li>Analysis skills to identify patient needs, prioritize tasks, and resolve issues efficiently</li></ul>Join us in making a difference by providing outstanding support that helps patients access the chiropractic care they need!Pay: From $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

Chiropractic Call Center Representative

Ensemble Health Partners

<div>Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:<ul><li>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</li><li>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</li><li>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</li></ul>
The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:<ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.15 based on experience</li></ul>
***This position is an onsite role, and candidates must be able to work on-site at Bon Secours Westchester Emergency Center in Midlothian, VA.
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:<ul><li>
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.</li><li>
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.</li><li>
Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness&rsquo;s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul>
Experience:<ul><li>
1+ years of customer service experience</li><li>
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.</li></ul>
Minimum Education:<ul><li>High School Diploma/GED Required</li></ul>
Certifications:<ul><li>CRCR Required within 9 months of hire</li></ul>
Join an award-winning company
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024<ul><li>
Innovation</li><li>
Work-Life Flexibility</li><li>
Leadership</li><li>
Purpose + Values</li></ul>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:<ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
</li><li>Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</li><li>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</li></ul>
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.
Employment Disclaimers &ndash; Ensemble</div>

Patient Access Specialist

Physicians Revenue Group

Job Title: Patient Support Representative (US Healthcare Market) Gender: Prefer FemaleTekboox is urgently hiring Patient Support Representative for the US Healthcare Market. This role is ideal for professionals with healthcare knowledge and strong English communication skills who are comfortable working night shifts.Key Responsibilities<ul><li>Handle inbound and outbound calls, emails, and chats from US-based patients</li><li>Assist patients with appointment scheduling, confirmations, and follow-ups</li><li>Verify patient demographics and insurance information accurately</li><li>Guide patients regarding treatment processes, billing inquiries, and coverage details</li><li>Coordinate with healthcare providers, billing teams, and internal departments</li><li>Maintain accurate and up-to-date records in CRM/EHR systems</li><li>Ensure compliance with HIPAA and US healthcare regulations</li><li>Deliver empathetic, professional, and solution-oriented patient support</li></ul>Required Qualifications<ul><li>1&ndash;2 years of experience in patient services, front desk, or healthcare administration</li><li>Fresher with Good Communication can also apply</li><li>Hands-on experience with patient scheduling, insurance verification, and prior authorizations</li><li>Familiarity with referral processes and healthcare workflows</li><li>Strong communication and customer service skills</li><li>Ability to multitask in a fast-paced healthcare environmentPreferred Skills</li><li>Experience with US healthcare systems and insurance providers</li><li>Knowledge of EMR/EHR systems</li><li>Excellent English communication skills (spoken and written)</li></ul>Job Location &amp; Timing<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift Onsite 6:00 PM &ndash; 3:00 AM Onsite</li><li>Work Mode: Onsite (5 days a week)</li></ul>How to ApplyInterested candidates may send their resumes to: saddam.hussain@tekboox.comPay: Rs80,000.00 - Rs100,000.00 per hourWork Location: In person

Patient Support Representative

Search 10000+ Healthcare customer service jobs near you this June. New roles added regularly across leading industries. Apply today.