healthcare customer service

Fusion BPO Services

<div>Are you fluent in Italian and looking for patient care or healthcare customer service jobs in Pristina? Fusion CX is hiring for the role of Patient Care Specialist in the Pristina team. This role is ideal for candidates who combine excellent communication skills with empathy and attention to detail. If you are searching for patient care jobs in Pristina, Italian-speaking jobs in Pristina, or healthcare customer service roles, this is an opportunity to join a collaborative global team and build your career in patient-facing support. Apply now; we need immediate joiners!
<h3 class="jobSectionHeader">Job Description:</h3>
Responsibilities of a patient care specialist include:
<ul><li>Assist clients in booking appointments at partner clinics and coordinating schedules.</li>
<li>Respond promptly and professionally to client inquiries via phone, email, and chat.</li>
<li>Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.</li>
<li>Represent the company by providing accurate information about products, policies, and procedures.</li>
<li>Ensure records are accurate, complete, and maintained according to standards.</li>
<li>Log and document interactions and follow-up actions with attention to detail and confidentiality.</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3>
Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:
<ul><li>Excellent command of Italian (minimum B2; C1/C2 preferred).</li>
<li>At least one year of customer service experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Empathetic, patient-focused approach and ability to handle sensitive conversations.</li>
<li>Comfortable working with CRM systems and maintaining detailed records.</li>
<li>Professional attitude, reliability, and the ability to work collaboratively within a team.</li>
</ul>Key Details
<ul><li>Location: Pristina</li>
<li>Role Focus: Patient care, appointment coordination, and client relationship support.</li>
</ul><h3 class="jobSectionHeader">Why Join Fusion CX Pristina?</h3>
At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:
<ul><li>Clear career progression and learning opportunities.</li>
<li>A supportive team environment with opportunities for international collaboration.</li>
<li>Meaningful work helps people access healthcare services with clarity and care.</li>
</ul>If you are seeking patient care jobs in Pristina, Italian-speaking customer service roles, or patient-focused support positions, apply now and help make healthcare access easier for our clients as a Patient Care Specialist in Pristina, Kosovo.</div>

Patient Care Specialist – Italian – Pristina

Hala Medical Center

Job Type:Full-Time | Specialized Healthcare AccountJob Summary:We are seeking a dedicated and experienced Call Center Agent / Customer Service Representative to handle a Healthcare Account. The ideal candidate must be an Arabic speaker with prior experience in healthcare-related call center operations, providing high-quality customer service and support to patients and clients.Key Responsibilities:<ul><li>Handle inbound and outbound calls related to healthcare services</li><li>Assist patients with inquiries regarding appointments, medical services, insurance, and general healthcare information</li><li>Accurately document call details and patient information in the system</li><li>Coordinate with internal departments to resolve patient concerns efficiently</li><li>Follow healthcare compliance, confidentiality, and data protection standards</li><li>Maintain a high level of professionalism, empathy, and communication at all times</li><li>Meet performance targets and quality standards set by the company</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 1 year of experience as a Call Center Agent / Representative</li><li>Previous experience handling a healthcare account is mandatory</li><li>Fluent in Arabic (spoken and written); English proficiency is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced, patient-focused environment</li><li>Basic computer skills and familiarity with CRM/call center systems</li><li>Ability to work full-time on a fixed schedule</li></ul>Preferred Skills:<ul><li>Experience in medical centers, hospitals, or healthcare BPO accounts</li><li>Knowledge of healthcare terminology and patient coordination</li><li>Strong problem-solving and multitasking abilities</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Stable full-time employment</li><li>Professional and supportive work environment</li><li>Opportunity to grow within the healthcare industry</li></ul>How to Apply:Interested candidates are encouraged to apply by submitting their updated CV through Indeed.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,000.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Ajman: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Previous Salary?</li></ul><ul><li>What is your salary expectation?</li><li>What is your Visa Status?</li><li>Can join immediately?</li></ul>Experience:<ul><li>call center agent/rep: 1 year (Required)</li></ul>Work Location: In person

Call Center Representative

Danat Al Emarat Hospital for Women & Children

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 
 
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 
 
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist patients to ensure a positive and professional experience.
 </li>
 <li>
 Manage patient registration, insurance verification, and appointment scheduling.
 </li>
 <li>
 Handle cash collections, billing inquiries, and accurate patient identification.
 </li>
 <li>
 Provide Arabic-English interpretation to support clear patient-staff communication.
 </li>
 <li>
 Support clinical assistant duties as required.
 </li>
 <li>
 Ensure compliance with DOH, DHA, and JCI standards.
 </li>
 <li>
 Communicate effectively with patients, families, and medical teams.
 </li>
 <li>
 Contribute to service excellence and continuous process improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 UAE National with a valid Family Book.
 </li>
 <li>
 Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
 </li>
 <li>
 Strong attention to detail and ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills with a patient-centric approach.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
 </li>
 <li>
 Fluency in both Arabic and English, with the ability to provide interpretation support.
 </li>
 </ul>
</div>

Guest Services Officer (Part-time)

MEDICO HIRE

We are looking for a courteous and patient-focused Patient Relation Executive to join our healthcare team in Begumpet, Hyderabad. The ideal candidate should have 1&ndash;2 years of experience in patient relations or front-office roles within a hospital or healthcare setting. Key Responsibilities<ul><li>Act as a primary point of contact for patients and their attendants.</li><li>Assist patients with registration, appointments, and inquiries.</li><li>Address patient concerns, complaints, and feedback in a professional manner.</li><li>Coordinate with doctors, nurses, and hospital departments to ensure smooth patient flow.</li><li>Provide information about hospital services, procedures, and policies.</li><li>Maintain accurate patient records and documentation.</li><li>Support patient satisfaction initiatives and service quality standards.</li></ul>Eligibility &amp; Requirements<ul><li>1&ndash;2 years of experience as a Patient Relation Executive or similar role.</li><li>Experience in a hospital or healthcare environment preferred.</li><li>Strong communication and interpersonal skills.</li><li>Empathetic, well-groomed, and customer-service oriented.</li><li>Basic computer knowledge and familiarity with hospital systems.</li></ul>AkashHR Managerakash@medicohire.com || 90 637 637 34Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Maximus

General information Job Posting Title Customer Service Representative - Healthcare Date Tuesday, August 26, 2025 City Chester State VA Country United States Working time Full-time General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Chester State VA Country United States Working time Full-time Description & Requirements Customer Service Representative - HealthcareLocation: On-site in Chester, VA Hourly Base Pay: $15.82/hr. plus a $1,000 new hire bonus and up to $2,200+ in other potential bonuses! Schedule: Flexible Limited-Service Full-Time schedules availableSite Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiterNight shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.Pay and BenefitsAt Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.- Work/Life Balance Support: Flexible schedules that meet your lifestyle!- Competitive Compensation: - $15.82/hr. + 10% shift differential for evening shifts - Up to $1,000+ in bonus opportunities, including training completion, referrals and more - Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays- Future Planning: 401k with company match- Career Growth: A supportive environment with career development and promotional opportunities- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs- Meaningful Work with Impact: No cold calling, sales, or collection calls required! Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team- Regular and predictable attendance is required- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.82 Maximum Salary $ 15.82

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

General information Job Posting Title Customer Service Representative - Healthcare (Part Time) Date Tuesday, August 26, 2025 City Chester State VA Country United States Working time Part-time Description & Requirements Youtube Video Customer Service Representative - Healthcare Location: On-site in Chester, VA Hourly Base Pay: $15.82/hr. plus a $1,000 new hire bonus and up to $2,200+ in other potential bonuses! Schedule: Limited-Service Part-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Depending on shift schedule Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. <ul><li>Competitive Compensation: </li></ul> <ul><li>Base rate $15.82/hr + 10% shift differential for evening shifts </li></ul> <ul><li>$1000+ in bonus opportunities, including training completion, referrals and more </li></ul> <ul><li>Tuition Reimbursement - Invest in your ongoing education and development </li></ul> <ul><li>Work/Life Balance Support: Flexible scheduling options! </li></ul> <ul><li>Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage </li></ul> <ul><li>Future Planning: 401k with company match </li></ul> <ul><li>Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays </li></ul> <ul><li>Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs </li></ul> <ul><li>Professional Development Opportunities: A supportive environment with career development and promotional opportunities </li></ul> <ul><li>Meaningful Work with Impact: No cold calling, sales, or collection calls! </li></ul> Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.82 Maximum Salary $ 15.82

Customer Service Representative - Healthcare (Part Time) - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

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Patient Care Specialist – Italian – Pristina

Call Center Representative

Guest Services Officer (Part-time)

Patient Relation Executive

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Healthcare (Part Time) - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!