healthcare customer service

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way
 
 
 
 
 
 
 Job purpose:
 
 
 
 To ensure healthcare providers and GIG GULF valued members are dealt with effectively and efficiently across touchpoint and access channels. We are looking for a Customer Center executive who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. He/she should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that he/she displays exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
 
 
 
 
 
 This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, corporate and intermediaries.
 
 
 
 
 
 You will be a Customer Service Champion, putting the customer at the center of everything you do and putting forward ideas for the continual improvement of the customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide extraordinary service to our customers via phone, email, and other access channels
 </li>
 <li>
 Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
 </li>
 <li>
 Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
 </li>
 <li>
 Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
 </li>
 <li>
 Being a role model for the team demonstrating outstanding personal behaviors and performance
 </li>
 <li>
 Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
 </li>
 <li>
 Handling patients, referral sources, and administrative department inquires
 </li>
 <li>
 Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims from either private or corporate clients/policyholders.
 </li>
 <li>
 Communicating with insurance companies and prior authorization requests
 </li>
 <li>
 Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 <ul>
 <li>
 Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
 </li>
 <li>
 Previous experience in healthcare customer service / contact center operations
 </li>
 <li>
 Previous experience of a complex and multi skilled customer facing roles within a contact center setting
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Computer literate
 </li>
 <li>
 The job holder should understand the different aspects of the Healthcare Platform to be able to direct queries to the relevant parties where necessary.
 </li>
 <li>
 The job holder requires a good understanding of all medical policies and the claims and reimbursement process
 </li>
 <li>
 The job holder requires a general understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
 </li>
 <li>
 Language skills are an advantage in this position. The job requires proficiency in English and Arabic (written and spoken)
 </li>
 </ul>
</div>

Customer Services Executive - Healthcare ***ONLY Emiratis with family book***

BHM Health Solutions

About BHM Healthcare Solutions, Inc.BHM Healthcare Solutions, Inc. is a dynamic healthcare company providing behavioral health and medical review services to health plans, health systems, hospitals, and other insurers nationally for over 18 years. Daily, we &quot;live&quot; our core values of:<ul><li>Never stop improving</li><li>Customer inspired evolution</li><li>Culture of excellence</li><li>Data driven decision making</li><li>Open, honest communications</li></ul>By joining our team, you will become part of a collaborative and engaged team committed to achieving exemplary results. At BHM, we invest in training our employees and providing an opportunity to grow in your career. BHM is located conveniently in the Westshore area, right off Highway 275 and Veterans Highway.Schedule:Regular schedule is Monday-Friday in office (Tampa, Fl).Looking to fill position quickly. Local candidates onlyResponsibilities:<ul><li>Provide exemplary, responsive customer service by answering questions (verbally or written), providing information, and assuring appropriate follow-through and/or resolution.</li><li>Answer incoming phone calls and coordinate client needs</li><li>Evaluate all orders and ensure accuracy of all data entry, inform management for all incomplete orders, and verify all client information on order.</li><li>Process orders expediently by assessing availability of peer reviewers, assigning to appropriate reviewers for the order based on meeting pre-determined requirements</li><li>Schedule, coordinate, and transcribe peer-to-peer consults with peer reviewer and client's contact</li><li>Provide continuous monitoring, working with peer reviewers through order fulfillment journey to ensure efficient, quick turnaround time processing</li><li>Complete overflow tasks during down time assigned by department leads: Compliance, Sales, and Contracting</li></ul>Qualifications:<ul><li>Education - HS Diploma</li><li>Detail Oriented</li><li>Strong communication skills (Verbally and in writing)</li><li>Team Oriented</li><li>Background in Customer Service or Healthcare administration preferred</li></ul>Competitive Benefits Include:<ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Time Off</li><li>401K Match Program</li></ul>For more information about BHM, visit www.bhmpc.com.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Operations Coordinator

Explosion Services

We are looking for a dedicated and empathetic Experienced Customer Service Representative (CSR) to join our Durable Medical Equipment (DME) campaign. The CSR will handle inbound and outbound calls, verify insurance details, assist patients with equipment orders, and ensure top-tier service in accordance with HIPAA regulations and DME compliance standards.Key Responsibilities:Verify insurance eligibility, benefits, and coverage for DME items.Educate patients on proper use and maintenance of DME.Explain patient responsibility and out-of-pocket costs clearly and professionally.Coordinate with healthcare providers, insurance companies, and internal departments.Handle sensitive patient information with confidentiality and compliance (HIPAA).Escalate issues to supervisors when necessary for resolution.Qualifications:Minimum of 6 months of experience in a healthcare/DME customer service role.Familiarity with insurance verification and prior authorization processes.Excellent communication skills.Comfortable working in a fast-paced, target-driven environment.Must be HIPAA compliant and aware of medical privacy regulations.Preferred Skills:BPO or call center experience in a US healthcare campaign.Ability to multitask and manage high call volumes.Empathetic, patient-focused, and detail-oriented.Job Type: Full-timeJob Types: Full-time, Part-time, FresherWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Calling agent(Experience only)

AmeriHealth Caritas

<div>For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
Your career starts now. We&rsquo;re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we&rsquo;re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we&rsquo;d like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com.
The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions. The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers, and other areas, internal and external to the company. Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase healthcare adherence and reduce barriers to care.
Education/Experience:<ul><li>
High School Diploma or equivalent required</li><li>
Minimum of two (2) years of work experience in a healthcare environment required</li><li>
Minimum of one (1) year of telephonic customer service experience required, preferably within a healthcare setting</li><li>
Managed care experience preferred</li><li>
Medical terminology, ICD, CPT, and/or coding experience preferred</li><li>
Strongly prefer Medical Assistant, Home Health Aide, Nursing Assistant, or other similar health care para-professional training or certification</li><li>
Prior member service or customer service telephone experience desired</li><li>
Prior behavioral health experience is a plus</li><li>
Excellent interpersonal and verbal communication skills and the ability to write clear and concise reports</li><li>
Attention to detail and confidentiality with strong organizational skills</li></ul>
Skills &amp; Abilities:<ul><li>
Proficient PC skills in a Windows-based environment, MS Office products, including word processing, spreadsheets, and database programs</li></ul>
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.</div>

Care Connector

Castlight

<div>Job Description Summary
&lrm;
Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
&lrm;
How will you make an impact &amp; Requirements
&lrm;
<div>Job Description
 
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs.
 
 
Responsibilities:
 
Explanation of Benefits
 
Connecting members to designated benefit programs
 
Healthcare Service Pricing Estimates
 
Medical Billing disputes facilitation
 
Provider search
 
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
 
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
 
Take ownership of resolving customer service and healthcare navigation issues
 
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
 
Keep customer information confidential and in compliance with HIPAA regulations
 
Manages case backlog attentively and documents each interaction in Salesforce
 
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
 
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote)
 
 
Qualifications:
 
Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
 
Medical office experience preferred but not required
 
Two years of proven customer service and/or patient care experience
 
Strong communication skills, both verbal and written
 
Tech savvy- the ability to use and navigate members with our mobile technology
 
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
 
Positive, friendly, and professional demeanor with customers
 
Adept at juggling multiple tasks and customer support requests at the same time
 
Familiarity with Salesforce Service Cloud and Google Suite is a plus
 
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
 
High school diploma required or equivalent
 
Spanish speaking and writing are a plus
 
 
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
 
What you&rsquo;ll love about working here:
 
<ul><li>Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!
</li><li>Medical, dental &amp; vision insurance starts 1st day
</li><li>Paid time off &amp; paid holidays
</li><li>Employer contributions for HSA accounts
</li><li>Tuition assistance
</li><li>Matching 401(K)
</li></ul> 
Travel: None
 
Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote
</div>&lrm;
Compensation:
$20.00
to
$30.00</div>

Care Guide Support Specialist

<div>Job Description Summary
&lrm;
Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
&lrm;
How will you make an impact &amp; Requirements
&lrm;<div>
Job Description 
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs. 
 
 Responsibilities: 
Explanation of Benefits 
Connecting members to designated benefit programs 
Healthcare Service Pricing Estimates 
Medical Billing disputes facilitation 
Provider search 
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. 
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more. 
Take ownership of resolving customer service and healthcare navigation issues 
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service 
Keep customer information confidential and in compliance with HIPAA regulations 
Manages case backlog attentively and documents each interaction in Salesforce 
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned 
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote) 
 
Qualifications: 
Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims 
Medical office experience preferred but not required 
Two years of proven customer service and/or patient care experience 
Strong communication skills, both verbal and written 
Tech savvy- the ability to use and navigate members with our mobile technology 
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training 
Positive, friendly, and professional demeanor with customers 
Adept at juggling multiple tasks and customer support requests at the same time 
Familiarity with Salesforce Service Cloud and Google Suite is a plus 
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone 
High school diploma required or equivalent 
Spanish speaking and writing are a plus 
 
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. 
What you&rsquo;ll love about working here: 
<ul><li>Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!</li><li>Medical, dental &amp; vision insurance starts 1st day</li><li>Paid time off &amp; paid holidays</li><li>Employer contributions for HSA accounts</li><li>Tuition assistance</li><li>Matching 401(K)</li></ul> 
Travel: None 
Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote</div>
&lrm;
Compensation:
$20.00
to
$30.00</div>

Neighborhood Healthcare

<div><div>RESPONSIBILITIES
<ul>
<li>Staffs queue for one specific region, such as San Diego or Riverside</li>
</ul><ul><li>Answers telephone calls promptly and in a polite and professional manner</li>
</ul><ul><li>Answers questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization</li>
</ul><ul><li>Schedules and confirms patient appointments according to established guidelines and reschedules as necessary</li>
</ul><ul><li>Educates patients on available programs offered through Neighborhood Healthcare, including MyCare Portal and enrolling patients in our texting confirmation program</li>
</ul><ul><li>Maintains professionalism with all patients including potentially upset or difficult members</li>
</ul><ul><li>Monitors provider schedules for openings to ensure maximum utilization of all available appointments
</li></ul><ul><li>Works in collaboration with clinic staff to identify and resolve patient issues or concerns</li>
</ul><ul><li>Obtains and enters accurate demographic information into ECW, such as address, telephone number, insurance provider, etc.</li>
</ul><ul><li>Directs/redirects calls to appropriate departments as needed</li>
</ul><ul><li>Determines when complex customer inquiries or complaints may be transferred to a clinic or call center supervisor or manager
</li></ul><ul><li>Deliver on call center KPI&rsquo;s: quality, average handle time, adherence to schedule, accuracy, etc.</li></ul> 


EDUCATION/EXPERIENCE
<ul>
<li>High school/GED required</li>
</ul><ul><li>One year customer service or call center experience preferred</li>
</ul><ul><li>Experience working with healthcare environment preferred</li>
</ul><ul><li>Bilingual skills (English/Spanish) or (English/Arabic) required by site</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
</ul><ul><li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
</ul><ul><li>Knowledgeable about and experience with medical terminology</li>
</ul><ul><li>Ability to successfully manage multiple tasks simultaneously</li>
</ul><ul><li>Excellent planning and organizational ability</li>
</ul><ul><li>Ability to work as part of a team as well as independently</li>
</ul><ul><li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
</div><div>Neighborhood Healthcare offers a generous benefit plan that includes: Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

 Pay range: $21.00 - $23.75 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div></div>

Call Center Representative I

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10000 healthcare customer service jobs Near Me

Customer Services Executive - Healthcare ONLY Emiratis with family book

Operations Coordinator

Calling agent(Experience only)

Care Connector

Care Guide Support Specialist

Care Guide Support Specialist

Call Center Representative I