healthcare customer service

Carenet Health

<div>
 <strong>
  Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico
  <br/>
  <br/>
 </strong>
 At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
 <br/>
 <br/>
 If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Some of what you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enjoy making outbound calls and reaching out to patients, members, and customers
  </li>
  <li>
   Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
  </li>
  <li>
   Have a passion for helping patients make decisions that will enhance their healthcare experience
  </li>
  <li>
   Make welcome calls and assist members and patients with benefits and insurance information
  </li>
  <li>
   Outbound calls to conduct surveys
  </li>
  <li>
   The best part, you will be making a difference in someone&rsquo;s life!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Thrive When Working At Home
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safety
  </li>
  <ul>
   <li>
    Choose a consistent work area/office
   </li>
   <li>
    Make your area physically safe
   </li>
   <li>
    Stay organized
   </li>
   <li>
    Personalize your desk!
   </li>
  </ul>
  <li>
   Security
  </li>
  <ul>
   <li>
    Privacy matters
   </li>
   <li>
    Keep it quiet - remember, we are dealing with patients!
   </li>
   <li>
    Protect your computer
   </li>
  </ul>
  <li>
   Support
  </li>
  <ul>
   <li>
    Communicate
   </li>
   <li>
    We coach and focus on your performance
   </li>
   <li>
    Quality matters
   </li>
  </ul>
  <li>
   Success
  </li>
  <ul>
   <li>
    Get ready for work!
   </li>
   <li>
    Prepare yourself mentally
   </li>
   <li>
    Use your resources
   </li>
   <li>
    On your break, get outside once in a while
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Why Carenet?
  <br/>
  <br/>
 </strong>
 For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  We want you to be successful, so these are some of the qualifications required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or General Education Degree (GED) required - this will be verified during background check
  </li>
  <li>
   Strong computer experience (data entry, screen navigation, keyboarding),
  </li>
  <li>
   Experience with Microsoft Outlook (email) and Word
  </li>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Ability to adhere to daily schedules and duties
  </li>
  <li>
   Excellent oral and written communication skills
  </li>
  <li>
   Excellent demonstration of caring and compassion
  </li>
  <li>
   Able to provide 2 monitors at least 22 inches with HDMI and Display ports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the
 <strong>
  Healthcare Customer Service Rep
 </strong>
 is
 <strong>
  $15.00
 </strong>
 per hour.
 <br/>
 <br/>
 In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
 <br/>
 <br/>
 Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 <strong>
  Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
  <br/>
  <br/>
 </strong>
 Req#: 5197
 <br/>
 <br/>
 #INDNONC
</div>


Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 4/9/26

<div>Overview:
<div><b>
Carenet Health is not authorized to hire in the following states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico</b></div><div></div><div><br>
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include</div><div>
empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!</div><div></div><div><br>
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?</div><div></div><div><b><br>
MID-DAY SCHEDULE: 10:30 AM to 7:00 PM CST</b></div>
Responsibilities:
<div><b>
Some of what you will be doing:</b></div><ul><li>
Enjoy making outbound calls and reaching out to patients, members, and customers</li><li>
Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments</li><li>
Have a passion for helping patients make decisions that will enhance their healthcare experience</li><li>
Make welcome calls and assist members and patients with benefits and insurance information</li><li>
Outbound calls to conduct surveys</li><li>
The best part, you will be making a difference in someone&rsquo;s life!</li></ul><div><b>
How to thrive when working at home:</b></div><ul><li><b>
Safety</b></li><li><ul><li>
Choose a consistent work area/office</li><li>
Make your area physically safe</li><li>
Stay organized</li><li>
Personalize your desk!</li></ul></li><li><b>
Security</b></li><li><ul><li>
Privacy matters</li><li>
Keep it quiet - remember, we are dealing with patients!</li><li>
Protect your computer</li></ul></li><li><b>
Support</b></li><li><ul><li>
Communicate</li><li>
We coach and focus on your performance</li><li>
Quality matters</li></ul></li><li><b>
Success</b></li><li><ul><li>
Get ready for work!</li><li>
Prepare yourself mentally</li><li>
Use your resources</li><li>
On your break, get outside once in a while</li></ul></li></ul><div><b>
Why Carenet?</b></div><div>
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare <i>better for all.</i> .</div><br>
<div></div>
Qualifications:
<div><b>
To be eligible for the position, a minimum internet download speed of 100Mbps and upload speed of 20Mbps are necessary.</b></div><div></div><div><b><br>
We want you to be successful, so these are some of the qualifications required:</b></div><br>
<div></div><ul><li>
High School Diploma or General Education Degree (GED) required - this will be verified during background check</li><li>
Strong computer experience (data entry, screen navigation, keyboarding),</li><li>
Experience with Microsoft Outlook (email) and Word</li><li>
Excellent customer service skills</li><li>
Ability to adhere to daily schedules and duties</li><li>
Excellent oral and written communication skills</li><li>
Excellent demonstration of caring and compassion</li><li>
Able to provide 2 monitors at least 22 inches with HDMI and Display ports</li><li>
Able to meet the required internet speed of 100mbps downolad/20mbps upload</li></ul><div><b>
Compensation &amp; Benefits</b></div><div></div><div><br>
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the <b>Healthcare Customer Service Rep</b> is <b>$15.00 </b>per hour.</div><div>
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.</div><div></div><div><b><br>
Additional Information</b></div><div></div><div><br>
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.</div><div></div><div><i><br>
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.</i></div><div></div><div><b><br>
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.</b></div><div></div><div><br>
Req no: 5204</div><div></div><div><br>
#INDNONC</div></div><div></div>

Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 4/16/26

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Georgia
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Ivy?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  </li>
  <li>
   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  </li>
  <li>
   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
  </li>
  <li>
   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
  <br/>
  <br/>
 </em>
 ivyrehab.com
 <br/>
 <br/>
</div>


Healthcare Customer Service Representative (Temp-to-Perm)

<div>
 <strong>
  Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico
  <br/>
  <br/>
 </strong>
 See what makes this opportunity unique &mdash; watch a quick overview video. Job Preview Video
 <br/>
 <br/>
 Ready to make a difference right from your home office?
 <br/>
 <br/>
 At
 <strong>
  Carenet Health
 </strong>
 , we turn everyday conversations into meaningful connections that help people take charge of their health.
 <br/>
 <br/>
 As an
 <strong>
  Engagement Specialist
 </strong>
 , you&rsquo;ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way &mdash;
 <strong>
  you&rsquo;ll be the reason someone gets the care they deserve.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 This role is perfect for you if:
 <br/>
 <br/>
 <ul>
  <li>
   You love a fast pace and hitting goals that actually mean something .
  </li>
  <li>
   You&rsquo;re a natural listener who can build trust and stay patient, even when a call gets tough.
  </li>
  <li>
   You&rsquo;re comfortable using technology and multitasking while keeping the conversation human.
  </li>
  <li>
   You take pride in turning &ldquo;maybe later&rdquo; into &ldquo;let&rsquo;s do it today.&rdquo;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  We Want You to Be Successful
  <br/>
  <br/>
 </strong>
 <strong>
  Here&rsquo;s What Helps You Thrive In This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED (required and verified during background check)
  </li>
  <li>
   Strong computer skills &mdash; data entry, screen navigation, and solid keyboarding speed
  </li>
  <li>
   Experience using Microsoft Outlook and Word
  </li>
  <li>
   Excellent customer service skills and a friendly, compassionate tone
  </li>
  <li>
   Ability to stick to schedules and daily tasks
  </li>
  <li>
   Great oral and written communication skills
  </li>
  <li>
   Genuine empathy and care for others
  </li>
  <li>
   Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 At Carenet Health, We Truly Value The Expertise And Dedication Of Our Team Members &mdash; And We Show It Through a Competitive And Supportive Package
 <br/>
 <br/>
 <strong>
  Pay:
 </strong>
 $17.50 per hour
 <br/>
 <br/>
 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health, dental, and vision insurance
  </li>
  <li>
   401(k) plan with company match
  </li>
  <li>
   Paid time off (PTO) and paid holidays
  </li>
  <li>
   Flexible spending accounts (FSAs)
  </li>
  <li>
   Employee wellness programs
  </li>
  <li>
   Career development and growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completion of assessments may be required before moving forward in the hiring process.
  </li>
  <li>
   Assessments must be completed independently &mdash; any unauthorized completion (during or after the process) will result in disqualification or termination.
   <br/>
   <br/>
  </li>
 </ul>
 If you&rsquo;re ready to bring empathy, energy, and genuine care to every call &mdash; we&rsquo;d love to have you on our team.
 <br/>
 <br/>
 <strong>
  Join Carenet Health and make every conversation count.
  <br/>
  <br/>
 </strong>
 Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 <strong>
  Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
  <br/>
  <br/>
 </strong>
 <strong>
  Protect Yourself from Recruitment Scams
  <br/>
  <br/>
 </strong>
 At
 <strong>
  Carenet Healthcare
 </strong>
 , we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing
 <strong>
  fake offer letters
 </strong>
 .
 <br/>
 <br/>
 Carenet communicates using our e-mail domain:
 <strong>
  @carenethealth.com
  <br/>
  <br/>
 </strong>
 To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation).
 <br/>
 <br/>
 If you believe you have been a victim of a crime, contact the local authorities or the FBI&rsquo;s Internet Crime Complaint Center at ic3.gov .
 <br/>
 <br/>
 For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams .
 <br/>
 <br/>
 Req no: 5190
 <br/>
 <br/>
 #INDNONC
</div>


Healthcare Customer Service Rep | $17.50 per hour! | Starts 3/26/26

GIG Gulf

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  To ensure healthcare providers and GIG GULF valued members are dealt with effectively and efficiently across touchpoint and access channels. We are looking for a Customer Center executive who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. He/she should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that he/she displays exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, corporate and intermediaries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be a Customer Service Champion, putting the customer at the center of everything you do and putting forward ideas for the continual improvement of the customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide extraordinary service to our customers via phone, email, and other access channels
  </li>
  <li>
   Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
  </li>
  <li>
   Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
  </li>
  <li>
   Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
  </li>
  <li>
   Being a role model for the team demonstrating outstanding personal behaviors and performance
  </li>
  <li>
   Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
  </li>
  <li>
   Handling patients, referral sources, and administrative department inquires
  </li>
  <li>
   Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims from either private or corporate clients/policyholders.
  </li>
  <li>
   Communicating with insurance companies and prior authorization requests
  </li>
  <li>
   Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
  </li>
  <li>
   Previous experience in healthcare customer service / contact center operations
  </li>
  <li>
   Previous experience of a complex and multi skilled customer facing roles within a contact center setting
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Computer literate
  </li>
  <li>
   The job holder should understand the different aspects of the Healthcare Platform to be able to direct queries to the relevant parties where necessary.
  </li>
  <li>
   The job holder requires a good understanding of all medical policies and the claims and reimbursement process
  </li>
  <li>
   The job holder requires a general understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
  </li>
  <li>
   Language skills are an advantage in this position. The job requires proficiency in English and Arabic (written and spoken)
  </li>
 </ul>
</div>


Customer Services Executive - Healthcare ***ONLY Emiratis with family book***

Zue Pvt Ltd

<p>Job Title: Customer Service Representative - US Healthcare<br/>Location: Main Shahra-e-Faisal, Karachi<br/>Shift Timings: 06:00 PM to 03:00 AM PST<br/>Working Days: Monday to Friday<br/>Employment Type: Full Time and Onsite</p><p>Job Responsibilities:</p><ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul><p>Ideal Candidate</p><ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus, but not mandatory</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul><p>Skills Required</p><ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul><p>Perks and Benefits:</p><ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)?  </li></ul><p>Work Location: In person</p>

Customer Service Representative - US Healthcare

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Riyadh, Saudi Arabia<br>
<b>Industry:</b> Hospital / Health Care<br>
<b>Salary:</b> SAR 7,000 &ndash; SAR 7,500 per month<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Receptionist in Riyadh</b> to manage front desk operations within our healthcare facility. The ideal candidate will have experience in <b>front office administration, patient reception, appointment scheduling, customer service, and healthcare administrative support</b>.</p>
<p>This role is suitable for candidates searching for <b>Receptionist jobs in Riyadh, Hospital Receptionist jobs Saudi Arabia, Front Desk Executive positions, Healthcare Customer Service roles, or Medical Receptionist jobs in KSA</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Welcome and assist <b>patients, visitors, and guests</b> in a professional manner</li><li>
Manage <b>front desk operations and reception area</b></li><li>
Handle phone calls, emails, and appointment scheduling</li><li>
Maintain patient records and administrative documentation</li><li>
Provide accurate information about hospital services and procedures</li><li>
Coordinate with doctors, nurses, and administrative departments</li><li>
Manage visitor logs and maintain security procedures</li><li>
Handle inquiries, complaints, and service requests</li><li>
Ensure smooth daily operations at the reception desk</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Diploma or Bachelor&rsquo;s degree in <b>Business Administration, Healthcare Administration, or related field</b></li><li>
Experience in hospital or healthcare environment preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and multitasking abilities</li><li>
Proficiency in <b>Microsoft Office and scheduling systems</b></li><li>
Professional appearance and customer service attitude</li><li>
Immediate availability preferred</li></ul></div>

Receptionist

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