healthcare customer service representative

AppleOne Employment Services

<div>
 
 The
 
 Patient Services Representative (PSR)
 
 is primarily responsible for managing high-volume phone and patient communication in a fast-paced healthcare environment. This role serves as a crucial point of contact for patients calling to schedule, confirm, or adjust appointments, request information, or follow up on care coordination.
 
 
 
 Key Responsibilities:
 
 
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 Manage high call volume while maintaining excellent customer service.
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 Answer multi-line phones, route calls appropriately, and take accurate messages.
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 Schedule, reschedule, and cancel appointments in accordance with provider availability.
 </li>
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 Verify insurance details and input/update patient demographic and payer information.
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 Document call outcomes in the electronic health record (EHR) system.
 </li>
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 Coordinate follow-ups with clinical and administrative staff as needed.
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 Handle voicemail messages promptly and accurately.
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 Perform other administrative duties as assigned, with a focus on phone-based tasks.
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 </ul>
 
 
 Qualifications:
 
 
 <ul>
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 High school diploma or equivalent required.
 </li>
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 Minimum 1 year of customer service experience,
 
 with a preference for call center or phone-heavy roles
 
 .
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 Healthcare setting experience strongly preferred.
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 Familiarity with EHR systems and multi-line phone systems.
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 BLS certification preferred (can be obtained after hire if needed).
 </li>
 </ul>
</div>

Patient Service Representative

Trusted Doctors

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

Job Title: Patient Relationship Executive (Healthcare/Hospital Experience Required) Industry: Healthcare / Medical Services Salary: AED 3,000 &ndash; 4,500Position Overview:We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li>Communication: Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li>Skills: Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li>Efficiency: Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on operational needs)</li><li>Availability: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

MyDoctor Healthcare LLC

Genex Clinical Laboratories LLC

Patient Relationship Executive (Healthcare/ Hospital only)

South Texas Radiology Imaging Centers

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you want to join an organization that invests in you as a(an) Customer Service Coordinator - HOAK? At South Texas Radiology Imaging Centers, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
South Texas Radiology Imaging Centers offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Customer Service Coordinator - HOAK like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications
Seeking a Customer Service Coordinator who will be responsible for ensuring both patients and physicians have an effective and professional means of registering for procedures at the facility level. Will provide good communication by using proper telephone etiquette, and forwarding information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.
What you will do in this role:<ul><li>
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records.</li><li>
Optimizes patients' satisfaction, referring physician satisfaction, and RIS modality resource (e.g. ImageCast) utilization by scheduling appointments appropriately in person or by telephone. Comforts patients and their family by anticipating anxieties; answering patients' questions; maintaining the reception area patient focused.</li><li>
Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient&rsquo;s history notes.</li><li>
Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN&rsquo;s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes.</li><li>
Protects patients' rights by maintaining confidentiality of personal and financial information.</li><li>
Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.</li></ul>
What qualifications you will need:
Education: High School Diploma or GED.
Experience: Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served
Preferred: RIS, Radiology Medical Records Training desired but not required.
High School Graduate / GED
South Texas Radiology Imaging Centers (STRIC) provides full service, outpatient diagnostic imaging and interventional radiology services in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). With over 70 Board-Certified Radiologists, some with sub-specialization in fields such as neuroradiology, musculoskeletal, body, cardiac, breast and interventional radiology, STRG has experience and a reputation that spans more than fifty years.
Highly qualified and experienced registered technologists perform medically responsible imaging exams using some of the latest imaging technology available. South Texas Radiology Imaging Centers is one of the largest outpatient diagnostic imaging providers in San Antonio. Twenty-two facilities conveniently located throughout San Antonio, Boerne, and Schertz, Texas.
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Customer Service Coord - HOAK opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</h5></div>

Customer Service Coordinator - HOAK

Beverly Hills Specialist Hospital

About UsBella Roma Specialty Hospital is a premier healthcare facility specializing in advanced plastic surgery, cosmetic dermatology, and wellness services. We pride ourselves on providing exceptional medical care, patient safety, and outstanding customer experience.Position OverviewWe are seeking a dedicated and patient-focused Social Media Patient Relations Officer to manage and respond to all patient inquiries received through our social media platforms (Instagram, Facebook, WhatsApp Business, etc.). The ideal candidate will be the first point of contact for potential patients online, ensuring timely, professional, and compassionate communication that builds trust and converts inquiries into consultations or bookings.Key Responsibilities<ul><li>Respond promptly and professionally to patient inquiries, comments, and direct messages on all social media platforms.</li><li>Provide accurate information about hospital services, doctors, and treatments while maintaining compliance with hospital guidelines.</li><li>Coordinate with the Patient Relations and Marketing teams to ensure leads are followed up and converted into appointments.</li><li>Keep a daily record of all inquiries, follow-ups, and patient interactions.</li><li>Escalate complex medical inquiries to the appropriate department or physician.</li><li>Support social media engagement by fostering a positive and caring online community.</li><li>Ensure a consistent and empathetic brand voice across all communications.</li><li>Work with the Marketing team to provide insights into common patient questions and suggest content improvements.</li></ul>Requirements<ul><li>Previous experience in patient relations, customer service, or social media management (healthcare experience is an advantage).</li><li>Strong written and verbal communication skills in English and Arabic (additional languages are a plus).</li><li>Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok).</li><li>Patient-centric attitude with excellent interpersonal skills.</li><li>Ability to multitask and handle inquiries in a fast-paced environment.</li><li>Basic knowledge of healthcare services and confidentiality practices.</li><li>Diploma or Bachelor&rsquo;s degree in Communications, Marketing, Healthcare Administration, or related field preferred.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Social Media Patient Relations Officer: 3 years (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Social Media Patient Relations Officer

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Customer Service Coordinator - HOAK

Social Media Patient Relations Officer