healthcare customer service representative

Ivy Rehab Network

<div>
 
 State of Location:
 
 
 
 Georgia
 
 
 
 Position Summary
 
 
 
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 
 
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 
 
 
 Job Description
 
 
 
 
 Assignment:
 
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 
 
 
 Schedule:
 
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 
 
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 
 
 The
 
 Patient Engagement Advocate
 
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
 </li>
 <li>
 Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
 </li>
 <li>
 Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
 </li>
 <li>
 Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
 </li>
 <li>
 Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
 </li>
 <li>
 Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
 </li>
 <li>
 Effectively inform and educate patients on insurance and about our financing/payment plan options.
 </li>
 <li>
 Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
 </li>
 <li>
 Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
 </li>
 <li>
 Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
 </li>
 <li>
 May work in other channels such as outbound, email, chat, etc.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 To Excel In This Role, You Should Possess
 
 
 
 <li>
 High School/GED or equivalent; College degree is preferable
 </li>
 <li>
 Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
 Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
 Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
 Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
 Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
 Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
 Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
 Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Must be technically savvy, with demonstrated experience working with multiple systems and apps
 
 
 </li>
 
 We welcome you to apply if you hold the following attributes:
 
 
 
 <ul>
 <li>
 Good listener
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Ability to display caring attitude and be empathetic
 </li>
 <li>
 Multi-task-carry on engaging conversation while following proper protocols for information capture
 </li>
 <li>
 Receptivity to coaching as well as understanding your strengths and opportunities for development
 
 
 </li>
 </ul>
 
 Why choose Ivy?
 
 
 
 <ul>
 <li>
 Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
 </li>
 <li>
 Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
 </li>
 <li>
 Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
 </li>
 <li>
 Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
 
 
 
 ivyrehab.com
 
 
</div>

Healthcare Customer Service Representative (Temp-to-Perm)

WakeMed Health & Hospitals

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments. Department Description:
 
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
 
EOE
 
Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred

Patient Registration Representative

Clark Fork Valley Hospital

<div>Position- Patient Service Representative -PRN
Plains Family Medicine is currently seeking a friendly, detail-oriented, and professional Patient Services Representative (PSR) to join our team. As the first point of contact for patients and visitors, the PSR plays a key role in creating a welcoming and efficient environment.
The ideal candidate will demonstrate exceptional customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare setting. Accuracy in verifying and entering patient information into electronic health records is essential to this role.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Greet and register patients and visitors promptly and courteously</li><li>
Schedule patient appointments and confirm daily schedules</li><li>
Prepare daily provider schedules and generate statistical reports</li><li>
Answer incoming phone calls, relay messages, and assist with inquiries</li><li>
Process incoming and outgoing medical record requests in accordance with HIPAA regulations</li><li>
Secure patient health information by maintaining a clean and locked workstation when unattended</li><li>
Perform other administrative tasks as assigned to support clinic operations</li></ul> 
 Schedule- PRN 
 
Why Clark Fork Valley Hospital 
Clark Fork Valley Hospital is a great place to work, we truly live our mission of Quality Care Close to Home. Nestled along the Clark Fork River, Plains is a small community with that true home town feel. If you feel like getting a taste of the city Missoula and Kalispell are an hour drive. As the largest employer in Sanders County, we would love for you to join our team. 
 Clark Fork Valley Hospital is an Equal Opportunity Employer
DBjrVUl81H</div>

Patient Services Representative-PRN- Plains

Zue Pvt Ltd

Job Title: Customer Service Representative - US Healthcare Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteJob Responsibilities:<ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul>Ideal Candidate<ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus, but not mandatory</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul>Skills Required<ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Service Representative - US Healthcare

Knipper Health

<div>Overview:<div></div><div> 
YOUR PASSION, ACTIONS &amp; FOCUS is our Strength</div><div>
Become one of our Contributors</div><div>
Join the Caretria Team!</div><div></div> 
The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.
Responsibilities:

KEY RESPONSIBILITIES:
<ul><li>Review and process patients&rsquo; enrollment forms to the Patient Assistance Program (PAP)</li><li>
Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.</li><li>
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process</li><li>
Schedule treatments to be sent to the patient or patient&rsquo;s healthcare provider</li><li>
Support inbound and outbound phone lines for the PAP program</li><li>
Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations.</li><li>
Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer&rsquo;s PAP program.</li><li>
Prioritize workload to ensure patients&rsquo; enrollments are processed within specified timeframe</li><li>
Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff.</li><li>
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers.</li><li>
Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.</li><li>
Execute day-to-day operations specific to the assigned program(s).</li><li>
Always maintain patient confidentiality.</li></ul>
The above duties are meant to be representative of the position and not all inclusive.
Qualifications:

MINIMUM JOB REQUIREMENTS:<ul><li>
High school diploma or equivalent</li><li>
Kentucky Pharmacy Technician Registration<ul><li>
Kentucky requires a licensed pharmacy technician to be over the age of 18.</li></ul></li></ul> 
<div></div><ul><li>
Two (2) years of work experience in customer service or customer focused healthcare role</li><li>
One (1) year of work experience in a HUB service or call center environment.</li><li>
Strong attention to detail and accuracy in data entry
</li><li>Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers</li><li>
Must have proven ability to provide consistently high-quality of service</li></ul><div></div><div> 
PREFERRED EDUCATION AND EXPERIENCE:</div><ul><li>
Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field</li><li>
Experience:<ul><li>
Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field</li><li>
Experience with HIPAA regulations and privacy standards
</li></ul></li><li>Certifications:</li></ul>
National Pharmacy Certification (PTCB, ExCPT) preferred<ul><li>
Language Skills:<ul><li>
Bilingual proficiency in English and Spanish strongly preferred
</li></ul></li><li>Prior experience in patient assistance programs and/or benefit verification processes</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>
Demonstrated empathy and compassion</li><li>
Excellent verbal and written communication skills</li><li>
Excellent organization skills and detail oriented</li><li>
Balance multiple priorities to meet expected response deadlines</li><li>
Adaptable, flexible and readily adjust to changing situations</li><li>
Ability to work independently and as a member of a team</li><li>
Ability to comprehend and apply basic math principles</li><li>
Ability to apply logical thinking when evaluating practical problems</li><li>
Ability to present information and respond to questions from stakeholders</li><li>
Ability to interact with a diverse group</li><li>
Ability to listen and demonstrate a high degree of empathy</li><li>
Demonstrated computer skills includes Microsoft Word, Excel, and Outlook</li><li>
Display tact and diplomacy in response to unfavorable or negative situations</li><li>
Demonstrated sensitivity and understanding when speaking with patients</li><li>
Demonstrated passion for speaking with people in an outgoing way</li></ul><div>
PHYSICAL REQUIREMENTS:</div><ul><li>
Location of job activities Remote, Hybrid or onsite; geographic location</li><li>
Extensive manual dexterity (keyboarding, mouse, phone)</li><li>
Constant use of phone for communication</li><li>
Noise and/or vibrations exposure</li><li>
Frequently reach (overhead), handle, and feel with hands and arms</li><li>
Sit for prolonged periods of time</li><li>
Occasionally stoop, kneel, and crouch</li><li>
Occasionally lift, carry, and move up to 25 pounds</li></ul><div></div><div> 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
The expected base pay range for this position is $19&ndash;$24 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.</div><div>
CareTria is an Equal Opportunity Employer.</div></div>

Pharmacy Patient Advocate

Asante

<div><div><div>Req #: 25111 
Entity: Asante Physician Partners 
Location: Ashland, OR 
Department: Int Med - Ashland 
Shift: Primarily Mon - Fri / 8AM - 5PM 
Union Position: No 
FTE: 1.000000 
Schedule: Full Time 
Salary: Depending on qualifications</div><div><div> 
</div></div></div><div>Patient Service Representative
Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM
For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.
Starting Wage:
<ul><li>PSR1- $16.99-$23.38 per hour, depending on experience</li><li>
PSR2- $18.09-$24.88 per hour, depending on experience
</li></ul>Position Summary
The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.
The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patients' accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.
Qualifications
Required experience for the Patient Service Rep 1 level:
<ul><li>Previous clerical, administrative, healthcare, or customer service experience, or equivalent education.</li></ul>
Required experience for the Patient Service Rep 2 level:
<ul><li>Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting.</li></ul>
Total Rewards
We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:<ul><li>
Competitive Pay: Hourly and salaried positions earn market-based compensation.
</li><li>Health &amp; Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.</li><li>
Retirement Savings: Employer-sponsored retirement plan with company contribution and match.</li><li>
Paid Time Off: Generous ETO for part-time and above employees.</li><li>
Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program</li><li>
Additional Benefits: Life insurance, disability coverage, and employee assistance programs.</li></ul>
At Asante, we are guided by our values:
Excellence - Respect - Honesty - Service - Teamwork
Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.</div></div>

Patient Service Representative

Mercy

<div><div><ul><li>Saint Louis, Missouri</li><li>
Support Services</li><li>
Support Services</li><li>
Regular</li><li>
Part-time</li><li>
Mercy Hospital South</li><li>
JR245173</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader">
Find Your Calling At Mercy!</h1>
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. 
 
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.<h1 class="jobSectionHeader">
Position Details:</h1><h1 class="jobSectionHeader">
Patient Access Representative</h1>
Location: Mercy Hospital South
 10010 Kennerly Rd. St. Louis, MO 63128
Schedule: 
 Part-Time, Evenings
Premium Pay for working in the ED!!<h1 class="jobSectionHeader">
Qualifications:</h1>
Experience and Education Requirements:<ul><li>
Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.</li><li>
Education: High School diploma required some college helpful.</li></ul>
Minimum skills, knowledge and ability requirements:<ul><li>
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.</li><li>
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.</li><li>
Strong organizational skills; attention to detail</li><li>
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.</li><li>
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.</li></ul>
Physical Requirements:<ul><li>
Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.</li><li>
Position requires prolonged standing and walking during each shift.</li><li>
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.</li></ul><h1 class="jobSectionHeader">
Why Mercy?</h1>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</div></div></div>

Patient Access Representative, Part-Time - Evenings

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