healthcare customer service representative

Explosion Services

We are looking for a dedicated and empathetic Experienced Customer Service Representative (CSR) to join our Durable Medical Equipment (DME) campaign. The CSR will handle inbound and outbound calls, verify insurance details, assist patients with equipment orders, and ensure top-tier service in accordance with HIPAA regulations and DME compliance standards.Key Responsibilities:Verify insurance eligibility, benefits, and coverage for DME items.Educate patients on proper use and maintenance of DME.Explain patient responsibility and out-of-pocket costs clearly and professionally.Coordinate with healthcare providers, insurance companies, and internal departments.Handle sensitive patient information with confidentiality and compliance (HIPAA).Escalate issues to supervisors when necessary for resolution.Qualifications:Minimum of 6 months of experience in a healthcare/DME customer service role.Familiarity with insurance verification and prior authorization processes.Excellent communication skills.Comfortable working in a fast-paced, target-driven environment.Must be HIPAA compliant and aware of medical privacy regulations.Preferred Skills:BPO or call center experience in a US healthcare campaign.Ability to multitask and manage high call volumes.Empathetic, patient-focused, and detail-oriented.Job Type: Full-timeJob Types: Full-time, Part-time, FresherWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Calling agent(Experience only)

Mercy

<div><div><ul><li>Saint Louis, Missouri</li><li>
Support Services</li><li>
Support Services</li><li>
Regular</li><li>
Part-time</li><li>
Mercy Hospital South</li><li>
JR245173</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader">
Find Your Calling At Mercy!</h1>
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. 
 
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.<h1 class="jobSectionHeader">
Position Details:</h1><h1 class="jobSectionHeader">
Patient Access Representative</h1>
Location: Mercy Hospital South
 10010 Kennerly Rd. St. Louis, MO 63128
Schedule: 
 Part-Time, Evenings
Premium Pay for working in the ED!!<h1 class="jobSectionHeader">
Qualifications:</h1>
Experience and Education Requirements:<ul><li>
Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.</li><li>
Education: High School diploma required some college helpful.</li></ul>
Minimum skills, knowledge and ability requirements:<ul><li>
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.</li><li>
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.</li><li>
Strong organizational skills; attention to detail</li><li>
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.</li><li>
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.</li></ul>
Physical Requirements:<ul><li>
Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.</li><li>
Position requires prolonged standing and walking during each shift.</li><li>
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.</li></ul><h1 class="jobSectionHeader">
Why Mercy?</h1>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</div></div></div>

Patient Access Representative, Part-Time - Evenings

Southwoods Health

<div><div>Billing Customer Service Representative 
Location: Southwoods Executive Centre &ndash; Boardman, OH 
Schedule: Full-Time, Monday&ndash;Friday 
Shift: Weekly rotation (8:00am&ndash;4:30pm and 8:30am&ndash;5:00pm) 
 
 
Be the Voice of Southwoods Health 
At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients&rsquo; financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of &quot;patient-first&quot; care. 
If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you&rsquo;ll fit right in. 
 
 
How You&rsquo;ll Make a Difference:</div>
<ul><li>Patient Advocacy: Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.</li>
<li>Financial Guidance: Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.</li>
<li>Account Management: Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.</li>
<li>HCAP Coordination: Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.</li>
<li>Documentation &amp; Integrity: Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.</li></ul> 
<div> 
 
What You&rsquo;ll Need to Succeed:</div>
<ul><li>Foundational Knowledge: Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.</li>
<li>Expert Communication: The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.</li>
<li>Analytical Thinking: Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.</li>
<li>Integrity: Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.</li></ul> 
<div> 
 
Why Southwoods? 
Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday&ndash;Friday schedule. 
 
 
At Southwoods, it's not just about the treatment, but how you're treated. #SWH 
www.southwoodshealth.com</div></div>

Billing Customer Service Representative

Scripps Health

<div><div>Caring for San Diegans since 1924, Scripps Clinic is San Diego&rsquo;s first choice for exceptional primary care and highly specialized and coordinated specialty care. Scripps Clinic offers a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation. From primary to specialty care, our team-based model is designed to provide the best possible care and outcomes for you and your family. More than 900 providers and physicians provide 1.5 million patient visits a year coordinated through an integrated electronic health record.</div><div>
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5FPM schedule located at our Scripps Clinic in Torrey Pines. You will enjoy comprehensive benefits that cover health &amp; wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:<ul><li>
Nearly a quarter of our employees have been with Scripps Health for over 10 years.</li><li>
Scripps is a Great Place to Work Certified company for 2026.</li><li>
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.</li><li>
Becker&rsquo;s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.</li><li>
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.</li><li>
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.</li></ul>
Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Head/Neck Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:<ul><li>
Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.</li><li>
Responding to customer billing and payment inquires.</li><li>
Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.</li><li>
Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.</li><li>
Initiating and validating referrals/authorizations.
</li><li>Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.</li></ul></div><div>
Required Qualifications:
<ul><li>Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.</li><li>
Excellent communication and customer service skills.</li><li>
Strong organizational and analytical skills; innovative with ability to identify and solve problems.</li></ul>
Preferred Qualifications:<ul><li>
1 year of experience in customer service or a healthcare/medical office environment preferred.</li><li>
Able to adapt, prioritize and meet deadlines.</li><li>
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.</li></ul></div><div>
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation&rsquo;s Top 100 Places to Work. 
You&rsquo;ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you&rsquo;re open to change, go ahead and unlock your potential.</div><div>
Position Pay Range: $25.95-$32.56/hour</div></div>

Patient Service Representative - Head/Neck Surgery - Torrey Pines

Beth Israel Lahey Health

Chestnut Hill, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
 <div>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.

This position is on-site primarily based in Chestnut Hill with occasional coverage to Dedham and Boston. The hours are 9:30am &ndash; 6:00pm, Monday-Thursday and 7:00am &ndash; 3:30pm on Friday.

Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.

Job Description:

Essential Duties &amp; Responsibilities including but not limited to:

Registration:

1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.

2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.

3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.

4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.

5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.

6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.

7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.

8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling:

9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.

10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.

11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.

12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.

13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.

14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.

15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:

16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.

18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.

19. Applies the appropriate guarantor and insurance to each patient visit.

20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications:

Education: High school degree or equivalent. Associate&rsquo;s degree preferred.

Licensure, Certification &amp; Registration: None

Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Preferred Qualifications &amp; Skills:

&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software 


Pay Range:
$20.50 &ndash; $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

<h2 class="jobSectionHeader">As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2>

<h2 class="jobSectionHeader">More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>

<h2 class="jobSectionHeader">Equal Opportunity Employer/Veterans/Disabled</h2></div>
 <div><h3 class="jobSectionHeader">Job details</h3>
<ul><li><div>Employment: Full-time</div></li>
<li><div>Hours/Week: 40</div></li>
<li><div>Shift: Day</div></li>
<li><div>Category: Patient Access</div></li>
<li><div>Pay Range: $20.50 - $27.59</div></li>
<li><div>FLSA: Non-Exempt</div></li>
<li><div>Req ID: JR90093</div></li></ul></div>

Patient Access Rep, 9:30am-6:00pm, Chestnut Hill

UNC Health

<div>Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.
Summary: 
The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director. 
Responsibilities: 
1. Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
2. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.
3. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
4. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
5. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors. 
Other information: 
Education Requirements:<ul><li>High school graduate or GED.</li><li>Associates or Bachelor's degree in arts/business is preferred.</li></ul>
Licensure/Certification Requirements:<ul><li>Must complete EPIC Cadence and Prelude training &amp; must pass exam upon completion of training.</li></ul>
Professional Experience Requirements:<ul><li>Proficiency in computer skills, including Microsoft Office.</li><li>Customer-service oriented and proficient in written &amp; oral communications.</li><li>Familiarity with medical terminology.</li></ul><h3 class="jobSectionHeader"> 
Job Details</h3>
Legal Employer: Nash Hospitals
Entity: Nash UNC Health Care 
Organization Unit: NGH Nash Unc Cardiology
Work Type: Full Time 
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite 
Work Schedule: Day Job
Location of Job: NASH HC
Exempt From Overtime: Exempt: No 
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.</div>

Patient Access Representative - Cardiology

Bon Secours

<div>As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative - General Surgery at St. Mary's Hospital
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative - Physician Office - General Surgery at St. Mary's Hospital

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