healthcare customer service representative

Mercy

<div>Overview:
<h3 class="jobSectionHeader"><b>Patient Services Representative</b></h3><h3 class="jobSectionHeader"><b>
Location: Mercy South &ndash; OBGYN Clinic</b><br>
<b>Full-Time | 40 Hours/Week | 8:30am to 5pm</b></h3><h3 class="jobSectionHeader"><b>
Join Our Team at Mercy South OBGYN Clinic!</b></h3><div>
We&rsquo;re looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you&rsquo;ll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient front desk experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction.</div><h3 class="jobSectionHeader"><b>
Why Join Mercy? Key Benefits Include:</b></h3><ul><li><b>
Tuition Reimbursement</b> &ndash; Up to $2,000 annually for continuing education</li><li><b>
Health, Dental &amp; Vision Coverage</b> &ndash; Starting day one</li><li><b>
Paid Parental Leave</b> &ndash; Support for new parents</li><li><b>
401(k) with Employer Match</b> &ndash; Plan for your future</li><li><b>
Dependent Care FSA</b> &ndash; $100 monthly contribution for eligible co-workers</li><li><b>
Paid Volunteer Time Off</b> &ndash; Give back to your community</li><li><b>
Career Growth Opportunities</b> &ndash; Advance your career with Mercy</li><li><b>
Competitive Salary</b> &ndash; Recognizing your skills and dedication</li></ul><div><b>
Qualifications:</b></div><ul><li><b>
Education</b>: High school diploma or equivalent</li><li>
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members</li><li>
Proficiency in basic computer skills, including data entry and word processing</li><li>
Attend and complete Clinic Core Front Desk Training post-hire</li></ul><div><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><b>
Creating a Positive First Impression:</b> Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.</li><li><b>
Supporting Front Desk Operations:</b> Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.</li><li><b>
Coordinating Patient Flow:</b> Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.</li><li><b>
Maintaining Provider Schedules:</b> Monitor and update provider calendars, correct registration errors, and manage work queues.</li><li><b>
Collaborating Across Teams:</b> Communicate with clinical staff and departments to support seamless, coordinated care.</li><li><b>
Scheduling and Compliance:</b> Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.</li><li><b>
Resolving Patient Concerns:</b> Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.</li><li><b>
Handling Financial Transactions:</b> Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.</li><li><b>
Protecting Patient Privacy:</b> Maintain accurate and timely documentation in the EHR while strictly adhering to <b>HIPAA regulations</b> and safeguarding patient confidentiality at all times.</li><li><b>
Supporting Office Operations:</b> Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.</li><li><b>
Upholding Safety and Privacy Standards:</b> Ensure the reception area is clean, safe, and welcoming&mdash;while prioritizing infection control, safety protocols, and patient privacy.</li><li><b>
Contributing to Team Success:</b> Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.</li></ul></div><div><b>
We&rsquo;re Bringing to Life a Healing Ministry Through Compassionate Care</b></div><div>
At Mercy, you&rsquo;ll be part of a supportive community that&rsquo;s with you every step of the way - especially on the tough days. You&rsquo;ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.</div><div></div><div><b><br>
What Makes You a Great Fit?</b></div><div>
You&rsquo;re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we&rsquo;d love to meet you.</div><div></div><div><b><br>
Find us at:</b></div><div>
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers</div><div></div><div><br>
EEO/AA/Minorities/Females/Disabled/Veterans</div></div>

Patient Service Rep - OBGYN Clinic

Genex Clinical Laboratories LLC

<p><b>Job Title:</b> Patient Relationship Executive (Healthcare/Hospital Experience Required)<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Salary:</b> AED 3,000 &ndash; 4,500</p><p><b>Position Overview:</b></p><p>We are seeking a compassionate and customer-focused <b>Patient Relationship Executive</b> with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.</p><p>The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Experience:</b> Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li><b>Communication:</b> Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li><b>Skills:</b> Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li><b>Efficiency:</b> Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, depending on operational needs)</li><li><b>Availability:</b> Immediate joiners will be given preference</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available on an immediate basis?</li></ul><p>Experience:</p><ul><li>Healthcare: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital only)

Care24 Health Care

<p>We are seeking a compassionate and customer-focused <b>Patient Relationship Executive</b> with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.</p><p>The ideal candidate will have a background in <b>telesales, patient coordination</b>, or <b>healthcare customer service</b>, with excellent communication skills and a strong commitment to patient care.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Experience:</b> Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li><b>Communication:</b> Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li><b>Skills:</b> Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li><b>Efficiency:</b> Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, based on operational needs)</li><li><b>Availability:</b> Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available on an immediate basis?</li></ul><p>Experience:</p><ul><li>Healthcare/Hospital : 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

National Reference Laboratory

<div></div><div><div><div><div><div><div><div>ID</div>
<div>2025-4857
</div></div><div><div>Category</div>
<div>Patient Access Services
</div></div><div><div>Asset : Name</div>
<div>HealthPlus
</div></div><div><div>City</div>
<div>Abu Dhabi
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div><b>Facility Overview</b></div><div></div><p><br>
At HealthPlus Family Health Center, we are committed to providing dedicated and comprehensive care to our patients through every life stage. From newborn checkups and routine medical care to treatment of fevers, falls, and common ailments, our family doctors are here to take care of all your day-to-day health concerns with a focus on prevention as the best foundation to keep your family healthy and active.</p><p></p><div><b><br>
Role Overview</b></div><div></div><div><br>
We are searching for A UAE national employee to be a part of our Patient Access Services team as Guest Services Officer. As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Greet and assist patients professionally</li><li>
Manage registration, insurance checks, and appointment scheduling</li><li>
Handle billing, cash collection, and patient identification</li><li>
Provide Arabic-English translation during consultations</li><li>
Support clinical and administrative tasks</li><li>
Ensure compliance with DOH, DHA, and JCI standards</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>2+ years in a similar operational role</li><li>
Bachelor&rsquo;s degree may substitute for 2 years of experience</li><li>
Proven ability to deliver results in fast-paced environments</li><li>
Strong attention to detail and problem-solving skills</li><li>
Culturally sensitive communication with patients</li><li>
Proficient in Microsoft Office</li><li>
Fluent in English (spoken, written, and reading)</li></ul></div></div></div></div><div></div>

Guest Services Officer (UAE National)

Diva Clinic

<p><b>About Us</b></p><p>Diva Clinic is a premium aesthetics and wellness clinic in Dubai, known for delivering high-quality treatments and exceptional patient care. We are looking for a motivated <b>Tele Sales Executive</b> who can confidently handle patient inquiries and convert leads into appointments.</p><p><b>Key Responsibilities</b></p><ul><li>Make and receive calls to promote clinic services and manage client inquiries.</li><li>Convert leads into confirmed appointments through effective communication and follow-up.</li><li>Maintain accurate records of calls and appointments in the CRM system.</li><li>Work closely with the front desk and clinical team to ensure a seamless patient experience.</li><li>Support marketing campaigns and patient engagement initiatives.</li><li>Meet monthly targets while maintaining high service standards.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>2 years of experience</b> in <b>medical telesales or healthcare customer service</b> (clinic, hospital, or call center).</li><li><b>Fluent in both Arabic and English</b> (spoken and written).</li><li>Strong communication and persuasion skills.</li><li>Proficient in <b>Microsoft Office and CRM systems</b>.</li><li>Positive, professional, and able to work in a <b>fast-paced environment</b>.</li><li>All nationalities are welcome to apply. Candidates familiar with <b>Levantine Arabic (Lebanese, Syrian, or Iraqi dialects)</b> will be highly appreciated.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Supportive and dynamic team environment.</li><li>Opportunity for career growth in a reputable aesthetic clinic.</li></ul><p>If you&rsquo;re passionate about customer communication and the beauty industry, <b>apply now</b> to join Diva Clinic&rsquo;s growing team!</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED9,000.00 per month</p><p>Experience:</p><ul><li>Clinic / Hospital : 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li></ul>

Tele Sales Executive – Arabic & English Speaker

Al Saha Al Jamal Pharmacy Group

<p><b>Company Description</b></p><p>Vitalmed established for the Field of the Health Sector</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Medical Sales Representative for <b>Abu Dhabi region</b> at VITALMED. The Medical Sales Representative will be responsible for day-to-day sales activities, building and maintaining customer relationships, promoting medical and pharmaceutical products, and providing excellent customer service.</p><p><b>Qualifications</b></p><ul><li>Medical Sales, Medicine, and Pharmacy skills</li><li>Excellent Communication and Customer Service skills</li><li>Strong understanding of medical and pharmaceutical products</li><li>Ability to build and maintain relationships with healthcare professionals</li><li>Experience in sales or customer service roles</li><li>Bachelor's degree in a relevant field, such as Healthcare Management or Pharmacology</li></ul><p>Industry</p><ul><li>Personal Care Product Manufacturing</li></ul><p>Employment Type</p><p>Full-time</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>UAE: 1 year (Preferred)</li></ul>

Medical Sales Representative

CsMena

<div>
 <p>
  CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. We have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We provide multilingual support across various communication channels to ensure client satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Description:
 </p>
 <p>
  This is a full-time on-site role for a customer service representative at CsMena in Riyadh. The customer service representative will be responsible for handling both incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service daily.
 </p>
 <p>
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 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Language Skill: English B1 - C1.
  </li>
  <li>
   Customer Service Representatives and Customer Support Skills
  </li>
  <li>
   Customer Satisfaction and Customer Experience expertise
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to multitask and work under pressure
  </li>
  <li>
   Minimum 1 Year of experience in Customer Service
  </li>
  <li>
   Fully available for all shifts (24/7)
  </li>
 </ul>
</div>


Call Center Representative Agent

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