healthcare customer service specialist

Softmatic Solutions

Job Title: Customer Service Representative | USALocation: Garden Town, Lahore | (1:00 PM to 10:00 PM)Job Type: Full-Time | OnsiteExperience: 1 year to 2 YearStrong speaking and communication skills with an English accent are mandatory for that Role.Recommendations are more than welcome.Join Our Team at Softmatic Solutions:Softmatic Solutions is a versatile software development firm specializing in applications, game development, and IT solutions. We leverage a wide array of technologies including Xamarin, Unity, Flutter, Cocos2dx, Native Android, Native iOS, .NET, WordPress, and Power BI. Our dedicated team focuses on creating innovative and high-quality software solutions for businesses. We are committed to enhancing user experience by delivering efficient and reliable products tailored to client needs.Role Description:We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.Key Responsibilities:<ul><li>Handle calls related to patient services with professionalism and empathy</li><li>Assist patients with appointment scheduling, inquiries, and general support</li><li>Manage and process referrals in accordance with US healthcare guidelines</li><li>Verify patient insurance eligibility, benefits, and coverage details</li><li>Coordinate with healthcare providers, clinics, and insurance companies</li><li>Maintain accurate documentation of patient interactions and transactions</li><li>Ensure compliance with HIPAA and other relevant healthcare regulations</li><li>Resolve patient concerns efficiently while maintaining high service standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent verbal and written communication skills (fluent English required)</li><li>Strong interpersonal and customer service skills</li><li>Proven knowledge of US healthcare systems, including referrals and insurance procedures</li><li>Experience with medical billing, insurance verification, or prior authorization processes is a plus</li><li>Ability to handle sensitive information with confidentiality</li><li>Proficient in using CRM systems and healthcare software</li><li>Strong problem-solving and multitasking abilities.</li></ul>Preferred Experience:<ul><li>Minimum 1 Year to 2 year of experience in a US healthcare customer service role.</li><li>Familiarity with medical terminology and healthcare workflows.</li><li>Experience working with US-based patients or providers.</li></ul>Work Environment:<ul><li>Fast-paced and performance-driven</li><li>Collaborative team setting</li><li>Opportunities for growth and skill development</li></ul>Why Join Us:<ul><li>Work in a fast-paced and innovative environment</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive team culture</li><li>Competitive salary and benefits package</li></ul>If you meet the requirements and are excited about joining a growing company, please send your resume to either and portfolio &quot;HR@softmatic.io&quot; include the job title in the subject line &quot;(CSR, patient advocate)&quot;Pay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

CSR (patient advocate)

McKesson

<div>
 McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.
 
 
 What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.
 
 
 Rx Savings Solutions, part of McKesson&rsquo;s CoverMyMeds business segment, delivers an innovative, patented software solution that helps consumers make informed healthcare decisions at the lowest possible cost. Founded by pharmacists and software engineers, we partner with employers and health plans to improve access, affordability, and outcomes for prescription medications.
 
 
 We are seeking a
 
 Pharmacy Technician Call Center Representative (B3)
 
 to join our member support team. In this role, you will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape. This is a full-time position based in
 
 Overland Park, Kansas
 
 , with a hybrid work option following onboarding.
 
 
 
 Work Schedule &amp; Location:
 
 
 
 <ul>
 <li>
 Primary shift: Monday&ndash;Friday, 10:30 a.m. &ndash; 7:00 p.m.
 </li>
 <li>
 Training period (first :60 days): Monday&ndash;Friday, 8:00 a.m. &ndash; 4:30 p.m.
 </li>
 <li>
 Training location: On-site at corporate headquarters (435 &amp; Nall, Overland Park, KS)
 </li>
 <li>
 Post-training: Hybrid work arrangement with some work-from-home flexibility
 
 
 
 </li>
 </ul>
 
 What You'll do:
 
 
 
 <ul>
 <li>
 Answer inbound calls from members and customers regarding prescription cost-saving opportunities
 </li>
 <li>
 Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
 </li>
 <li>
 Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation
 </li>
 <li>
 Make outbound calls to members who request support through the online portal or auto-dialer
 </li>
 <li>
 Coordinate internally to resolve member issues accurately and efficiently
 </li>
 <li>
 Conduct basic research related to pharmacy pricing and medication options
 </li>
 <li>
 Clearly explain the benefits and value of Rx Savings Solutions services
 </li>
 <li>
 Deliver exceptional customer service in every interaction
 </li>
 <li>
 Perform other duties as assigned by management
 
 
 
 </li>
 </ul>
 
 Basic Requirements:
 
 
 
 <ul>
 <li>
 Typically requires 3+ years of related experience
 </li>
 <li>
 Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
 </li>
 <li>
 Ability to communicate professionally and empathetically with members and colleagues
 </li>
 <li>
 Demonstrated ability to multi-task, problem-solve, and manage deadlines
 </li>
 <li>
 Proven ability to handle confidential information in a regulated environment
 </li>
 <li>
 Comfort navigating computer systems and multiple applications
 </li>
 <li>
 Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
 </li>
 <li>
 PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire
 
 
 
 </li>
 </ul>
 
 Why Join Rx Savings Solutions (McKesson):
 
 
 
 <ul>
 <li>
 Mission-driven work that directly helps people afford their medications
 </li>
 <li>
 No weekend shifts and predictable weekday schedule
 </li>
 <li>
 Competitive benefits package
 </li>
 <li>
 Collaborative, supportive team environment
 </li>
 <li>
 Hybrid work flexibility after successful onboarding
 
 
 
 </li>
 </ul>
 We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
 
 
 
 Our Base Pay Range for this position
 
 
 
 $18.23 - $30.38
 
 
 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
 
 
 McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
 
 
 McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
 
 
 McKesson job postings are posted on our career site: careers.mckesson.com.
 
 
 
 McKesson is an Equal Opportunity Employer
 
 
 
 McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
 
 
 McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
 
 
 
 Join us at McKesson!
 
</div>

Pharmacy Technician (Call Center)

Vanderbilt University Medical Center

<div>Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VIS Admin OHO
Job Summary:
VIP One Hundred Oaks Weekends Saturday and Sunday 6:30am-9:00pm 
 
 
 
 
 
 
 
 
The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patient in resolution of concerns and complaints.
.
KEY RESPONSIBILITIES TECHNICAL CAPABILITIES
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience 
 
Experience Level:
2 years
Education:
High School Diploma or GED
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</div>

VIP Patient Service Specialist One Hundred Oaks Weekends

Progress Weight Management

Medical Billing SpecialistLocation: Fargo, ND (In-Person)Job Type: Full-TimePay Range: $18.00&ndash;$25.00 per hourAbout the RoleWe are seeking a detail-oriented and dependable Medical Billing Specialist to join our growing healthcare team in Fargo, North Dakota. This position plays a critical role in supporting the financial health of our organization by ensuring accurate claim submission, timely reimbursement, and exceptional patient service.The ideal candidate has prior medical billing experience, strong problem-solving skills, initiative, and a collaborative work ethic. They are confident in working with insurance claims, billing processes, revenue cycle management, and EHR systems while contributing to a mission-driven healthcare organization.Key ResponsibilitiesClaims Management &amp; Reimbursement<ul><li>Prepare, review, and submit accurate medical claims to commercial insurance carriers, Medicare, Medicaid, Tricare, and other third-party payers.</li><li>Audit claims for completeness and accuracy prior to submission.</li><li>Monitor claim status and perform follow-up on unpaid, delayed, denied, or rejected claims.</li><li>Research claim issues and coordinate appeals to maximize reimbursement.</li><li>Document all follow-up activities and claim actions within patient account records.</li></ul>Insurance Verification &amp; Eligibility<ul><li>Verify patient insurance eligibility and benefits prior to services.</li><li>Identify authorization and referral requirements when applicable.</li><li>Confirm coverage limitations and patient financial responsibility.</li></ul>Patient Billing &amp; Customer Service<ul><li>Generate and distribute patient statements.</li><li>Assist patients with billing questions, insurance explanations, account balances, and payment options.</li><li>Explain Explanation of Benefits (EOBs) and patient financial obligations in a professional manner.</li></ul>Payment Posting &amp; Account Reconciliation<ul><li>Post insurance payments, patient payments, contractual adjustments, and corrections accurately.</li><li>Reconcile account balances and investigate discrepancies.</li><li>Maintain accurate billing and payment records.</li></ul>Compliance &amp; Reporting<ul><li>Ensure compliance with HIPAA regulations and payer requirements.</li><li>Maintain confidentiality of patient information at all times.</li><li>Stay current on billing regulations, coding updates, and reimbursement guidelines.</li><li>Prepare reports and billing-related documentation as requested.</li></ul>QualificationsRequired<ul><li>High school diploma or equivalent.</li><li>Minimum 1&ndash;3 years of medical billing experience in a clinic, hospital, or healthcare billing environment.</li><li>Experience with medical billing software and Electronic Health Record (EHR) systems.</li><li>Knowledge of medical terminology and healthcare reimbursement processes.</li><li>Familiarity with ICD-10, CPT, and HCPCS coding systems.</li><li>Understanding of Medicare, Medicaid, commercial insurance, and coordination of benefits.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent communication and customer service abilities.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Proficiency with computers.</li><li>Ability to maintain confidentiality and professionalism when handling sensitive information.</li></ul>Preferred<ul><li>Certified Professional Biller (CPB), Certified Billing &amp; Coding Specialist (CBCS), or similar credential.</li></ul>Benefits<ul><li>Medical, Dental &amp; Vision Insurance</li><li>Short Term Disability Insurance</li><li>Retirement</li><li>Paid Time Off (PTO)</li><li>Paid Holidays</li></ul>Pay: $18.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Medical Billing Specialist

Thesis Pharmacy

<div>JOB DESCRIPTION
CALL CENTER SPECIALIST<div><div>
Classification: 
Non-Exempt 
 Date: 
11/18/2025</div><div> 
Reports to: 
Operations Supervisor 
Travel: 
N/A</div></div> 
JOB SUMMARY
At Thesis Pharmacy, we are committed to driving a patient-centered experience grounded in precision, quality, and personalized support. As a Call Center Representative, you will serve as the trusted, solutions-oriented point of contact empowering patients and providers to navigate their pharmacy needs with clarity and confidence.
In this role, you will be a key contributor to delivering interactions that embody our organizational pillars of accuracy, empathy, and operational excellence. This opportunity is ideal for an individual who excels in a dynamic, fast-paced ecosystem, collaborates seamlessly with cross-functional partners, and is motivated by the meaningful impact their work has on patient well-being each day.
SUPERVISORY RESPONSIBILITIES:<ul><li>
N/A</li></ul>
DUTIES/RESPONSIBILITIES:<ul><li>
High-impact verbal communication skills in English, with multilingual proficiency positioned as a strategic value enhancer.</li><li>
Ability to rapidly onboard and navigate call center, pharmacy, or healthcare technology platforms, leveraging training to accelerate operational excellence.</li><li>
Strong customer engagement capabilities with a proven aptitude for delivering empathetic, solution-oriented interactions in dynamic service environments.</li><li>
Competency in providing sales support, product recommendations, or consultative guidance within health, wellness, or related sectors.</li><li>
Foundational familiarity with pharmacy, medical, or nutritional terminology that supports streamlined workflow integration (helpful but not mandatory).</li><li>
Demonstrated integrity in processing payments and safeguarding sensitive patient or customer information in alignment with compliance standards.</li><li>
Advanced multitasking capacity and precision execution across high-volume, multi-channel communication streams.</li><li>
Consistent reliability, positive team alignment, and adaptability within fast-paced, performance-driven operational frameworks.</li><li>
Strong commitment to delivering elevated service experiences that reinforce patient wellness and organizational trust.</li></ul>
 REQUIRED SKILLS/ABILITIES:<ul><li>
Exceptional verbal communication capabilities in English, with multilingual proficiency viewed as a strategic differentiator.</li><li>
Ability to navigate call center, pharmacy, or healthcare systems with agility.</li><li>
Strong customer engagement acumen, ideally with prior exposure to call center, customer service, or healthcare interactions.</li><li>
Sales-adjacent competencies, including product recommendation and consultative guidance within wellness or healthcare contexts.</li><li>
Familiarity with pharmacy, medical, or nutritional terminology, enabling faster operational ramp-up.</li><li>
High-integrity handling of payments and sensitive customer information, maintaining compliance and trust.</li><li>
Robust multitasking capacity and precision execution while managing high-volume, multi-channel workloads.</li><li>
Demonstrated reliability, positive team alignment, and resilience in a fast-paced service environment.</li><li>
Deep commitment to delivering best-in-class service experiences that support patient health outcomes.</li></ul>
EDUCATION AND EXPERIENCE:<ul><li>
Prior experience within call center operations, customer service ecosystems, healthcare support functions, or wellness-oriented environments is highly advantageous.</li><li>
Exposure to sales, product recommendation, or consultative engagement roles is considered a strong value accelerator.</li><li>
Formal education requirements are flexible; demonstrated capability and relevant hands-on experience are prioritized.</li></ul>
 PHYSICAL REQUIREMENTS:<ul><li>
Ability to remain seated and fully engaged for extended periods while managing high-volume call flows and system navigation.</li><li>
Consistent use of standard office and communication equipment&mdash;including computers, headsets, and phone systems&mdash;to drive efficient service delivery.</li><li>
Capacity to maintain focus, accuracy, and responsiveness in a fast-paced environment with sustained screen time and repetitive task execution.</li></ul>
 OTHER DUTIES:<ul><li>
 Executes additional responsibilities and cross-functional tasks as operational priorities evolve, supporting organizational agility and ensuring seamless service delivery across the patient experience lifecycle.</li></ul> 
Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Call Center Specialist (Job Description).pdf</div>

Call Center Specialist

3rdeyesoft

Job Title: Healthcare Digital Support Specialist (Night Shift)Location: Onsite &ndash; Multan, Pakistan Job Type: Full-Time (Night Shift) Salary: PKR 40,000 &ndash; 50,000 per monthJob DescriptionWe are looking for a Health Digital Support Specialist with excellent English communication skills to join our team. The primary responsibility is to communicate with international clients through our online support portal, respond to inquiries, and ensure a professional customer experience.Responsibilities<ul><li>Chat with clients through our support portal in a professional and timely manner.</li><li>Understand client concerns and provide accurate information or assistance.</li><li>Escalate complex issues to the relevant department when required.</li><li>Maintain clear and detailed records of client interactions.</li><li>Follow company communication standards and support procedures.</li><li>Work collaboratively with team members to ensure high client satisfaction.</li></ul>Requirements<ul><li>Excellent written English communication skills.</li><li>Strong typing and computer skills.</li><li>Ability to handle multiple client conversations simultaneously.</li><li>Professional attitude and attention to detail.</li><li>Ability to work onsite during night shift hours.</li><li>Previous experience in customer support, chat support, or healthcare support is preferred but not required.</li></ul>Benefits<ul><li>Competitive salary (PKR 40,000 &ndash; 50,000 per month).</li><li>Career growth opportunities.</li><li>Professional work environment.</li><li>Training and ongoing support.</li></ul>Apply with your updated CV and a brief introduction about your communication experience.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you available to work onsite during night shift hours?</li><li>How would you rate your written English communication skills (1&ndash;10)?</li><li>Do you have experience in chat support or customer service?</li><li>What is your current city of residence?</li></ul>Work Location: In person

Digital Support Specialist Healthcare (Night Shift)

Sitters Child Care Services

Make a Difference in the Lives of Families Every DayAt Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.This is more than a customer service role&mdash;it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.Why Join Us?✨ Be part of a growing and respected childcare services company.✨ Work in a supportive, collaborative, and professional environment.✨ Develop your career in customer experience, client relations, and service excellence.✨ Receive ongoing training and development opportunities.✨ Make a meaningful difference in supporting children and families across the UAE.✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.Your ImpactAs our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.You will:&middot; Create exceptional customer experiences through every interaction.&middot; Support families with service inquiries, bookings, and ongoing care arrangements.&middot; Build strong and lasting relationships with clients.&middot; Help convert inquiries into successful service bookings.&middot; Coordinate appointments and schedules efficiently.&middot; Resolve customer concerns with professionalism and empathy.&middot; Identify opportunities to improve customer satisfaction and service delivery.&middot; Work closely with multiple departments to ensure a seamless client experience.Key ResponsibilitiesCustomer Experience Excellence&middot; Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.&middot; Ensure every customer interaction is handled with professionalism, empathy, and care.&middot; Act as a trusted advisor by understanding customer needs and recommending suitable solutions.&middot; Maintain high customer satisfaction and service quality standards.Client Relationship Management&middot; Build strong relationships with prospective and existing clients.&middot; Follow up with customers to ensure a positive service experience.&middot; Support customer retention through proactive communication and engagement.Service Coordination &amp; Scheduling&middot; Manage bookings, appointments, and service requests accurately.&middot; Coordinate with internal teams to ensure timely and efficient service delivery.&middot; Monitor ongoing customer requests and ensure successful completion.Lead Conversion &amp; Business Support&middot; Respond to new inquiries promptly and professionally.&middot; Support business growth by converting customer inquiries into confirmed bookings.&middot; Identify opportunities to introduce additional services based on customer needs.Problem Resolution&middot; Handle customer concerns and complaints confidently and professionally.&middot; Take ownership of issues and ensure they are resolved effectively.&middot; Escalate complex matters when required while maintaining customer confidence.Qualifications &amp; ExperienceEssential Requirements✔ Bachelor's Degree in any field.✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.✔ Experience using appointment booking, scheduling, or CRM systems.✔ Excellent communication skills in English, both written and verbal.✔ Strong organizational and multitasking abilities.✔ Professional, confident, and customer-focused attitude.✔ Ability to work under pressure and manage multiple priorities.✔ Immediate availability or short notice period preferred.Preferred Experience⭐ Childcare, healthcare, hospitality, education, or service industry experience.⭐ Experience handling customer complaints and service recovery.⭐ CRM and customer relationship management experience.⭐ Arabic language skills are an advantage.What Makes You Successful in This Role?You are:&middot; Passionate about delivering exceptional customer experiences.&middot; A strong communicator who builds trust easily.&middot; Solution-oriented and calm under pressure.&middot; Detail-oriented and highly organized.&middot; Proactive, positive, and eager to learn.&middot; Motivated to exceed customer expectations and contribute to business growth.Why Candidates Love This Opportunity&middot; Opportunity to work with one of the UAE's trusted childcare service providers.&middot; Career growth and development opportunities.&middot; Professional and supportive workplace culture.&middot; Ongoing training and coaching.&middot; Meaningful work supporting families and children.&middot; Exposure to customer experience, operations, scheduling, and relationship management.&middot; Competitive salary and benefits package.How to ApplyJoin a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: info@sitters.aeSubject: Application &ndash; Customer Experience SpecialistWe thank all applicants for their interest. Only shortlisted candidates will be contacted.Job Types: Full-time, PermanentPay: From AED3,000.00 per monthApplication Question(s):<ul><li>Have you worked with appointment booking or scheduling system before? </li><li>Have you worked in childcare, healthcare, hospitality, or other service industries?</li><li>Are you available to join immediately or within 30 days?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Client Relations & Scheduling Expert

Search 10000+ Healthcare customer service specialist jobs near you this June. New roles added regularly across leading industries. Apply today.