healthcare customer support

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Abu Dhabi, United Arab Emirates<br>
<b>Industry:</b> Hospital / Healthcare<br>
<b>Salary:</b> AED 6,500 &ndash; AED 7,500 per month<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Customer Service Representative in Abu Dhabi</b> to support our hospital and healthcare operations. The ideal candidate will have experience in <b>patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment</b>.</p>
<p>This position is suitable for candidates searching for <b>Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Provide excellent <b>customer service to patients and visitors</b></li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Customer Service Representative

Physicians Revenue Group

<p><b>Tekboox</b>, a US-based IT company, is urgently looking to hire a <b>Customer Support Executive</b>(US Health Market)</p><p><b>Responsibilities:</b></p><ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul><p><b>Requirements:</b></p><ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul><p><b>Job Location &amp; Timing:</b></p><ul><li><b>Location:</b> DHA Phase 3, Y Block, Lahore</li><li><b>Shift:</b> Night Shift (7:00 PM to 4:00 AM)</li><li><b>Work Mode:</b> Onsite, 5 days a week</li></ul><p><b>How to Apply:</b></p><p>Interested candidates may send their resumes to: <b>saddam.hussain@tekboox.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative

Apollo Hospitals

<div><ul><li>Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
</li><li>Excellent computer proficiency (MS Office &ndash; Word, Excel and Outlook)
</li><li>Should have a knowledge of English, Hindi and additional language will be preferred
</li><li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
</li><li>Typing skills
</li><li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</li></ul></div>
<br><div><div>Dear Candidate,<br>
</div><div></div><br>
<div>We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.<br>
</div><div></div><br>
<div>Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.<br>
</div><div></div><br>
<div>Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.<br>
</div><div></div><br>
<div>At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.<br>
</div><div></div><br>
<div>Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.<br>
</div><div></div><br>
<div>As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.<br>
</div><div></div><br>
<div>We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team.<br>
</div><div></div><br>
<div>Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.<br>
</div><div></div><br>
<div>Sincerely,
</div><div>Team HR</div></div>

Assistant - Call Centres

iSens Biosensors India Pvt Ltd

<p>Job Description</p><ul><li>Coordinate with the internal sales team and provide necessary support.</li><li>Respond promptly to customer inquiries via phone, email, or chat regarding products, services</li><li>Provide technical support for biomedical equipment and troubleshoot common issues in coordination with the technical team.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Follow up with customers to ensure issues are resolved satisfactorily.</li><li>Assist in processing complaint equipment received.</li><li>Collaborate with internal teams (sales, technical, and logistics) to improve customer experience.</li><li>Provide feedback to management regarding recurring issues and customer suggestions.</li></ul><p><b>Note :- &quot;Candidates must have experience in the healthcare industry.&quot; </b><br/><b>Note :-</b> <b>B.Sc candidates can also apply</b></p><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹40,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Language:</p><ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Customer Care Executive

D Tech IT Solutions

<p>About D Tech IT Solutions</p><p>D Tech IT Solutions is a leading IT company established in 2013, with operations in Dubai and Kerala. We specialize in Clinic &amp; Pharmacy Management Software, Web Development, and Digital Marketing Services. Our healthcare software solutions are trusted by 200+ clinics across the UAE, with NABIDH and RIAYATI approved systems.</p><p>We are looking for a dedicated and customer-focused <b>Application Support Engineer</b> to join our growing team.</p><p>Job Responsibilities</p><ul><li>Provide technical support for company software applications (Clinic &amp; Pharmacy Management Systems)</li><li>Conduct product demonstrations and presentations for potential clients</li><li>Install, configure, and troubleshoot software at client locations</li><li>Travel across the UAE for software demos, training, and support</li><li>Provide after-duty hours (on-call) support when required</li><li>Handle customer queries and ensure timely resolution</li><li>Coordinate with the development team for issue escalation</li><li>Maintain proper documentation of support activities</li></ul><p>Requirements</p><ul><li>Degree or Diploma in Computer Science, IT, or related field</li><li>Minimum 1 year UAE experience (added advantage)</li><li>Strong communication and presentation skills</li><li>Ability to conduct live application demos confidently</li><li>Willingness to travel across the UAE</li><li>Problem-solving mindset and customer-oriented approach</li><li>Basic knowledge of networking and database concepts is preferred</li></ul><p>What We Offer</p><ul><li>Salary: AED 2,500 per month</li><li>Opportunity to work with a reputed healthcare IT company</li><li>Career growth in the IT &amp; healthcare technology sector</li><li>Hands-on exposure to UAE healthcare systems</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,500.00 per month</p>

Application Support Engineer

Lyric

<div><p>Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.
</p><p></p><p>Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
</p><p></p><p>The Healthcare Content Program Lead is a key contributor to the operational success, customer consultation, and ongoing optimization of Lyric&rsquo;s content-based claim leveling programs. This role serves as a strategic and consultative partner to payer customers as they transition from sales into implementation and ongoing operations, ensuring accurate interpretation, adoption, and sustained performance of program content.
</p><p>This role combines deep expertise in medical coding, claims processing, and reimbursement methodologies with strong customer-facing and analytical capabilities. The Healthcare Content Program Lead will regularly engage with customers to review claim examples, explain edit behavior, and assess program performance over time. In parallel, this role will collaborate closely with Product Strategy, Clinical Operations, Implementation, and Customer Success teams to refine existing programs and support the development of future content programs focused on other complex claim leveling and reimbursement assessment areas.
</p><div></div><p><b>ESSENTIAL JOB RESPONSIBILITIES &amp; KEY PERFORMANCE OUTCOMES
</b></p><p>Customer Consultation &amp; Program End-to-End Success
</p><ul><li>Serve as the primary consultative lead for customers operating Lyric&rsquo;s Emergency Department content program, supporting onboarding, implementation, and ongoing program operations.
</li><li>Lead recurring customer meetings and operational reviews to explain program logic, review claim outcomes, and assess performance trends.
</li><li>Collaborate with and support Go-To-Market and solution design teams during the sales process
</li><li>Partner with Implementation and Customer Success teams to support customers transitioning from the sales cycle into production use of the solution.
</li><li>Work directly with customers to review example claims and explain claim behavior, including coding, billing, and reimbursement drivers.
</li><li>Support customers in addressing operational questions and performance concerns without direct provider engagement.
</li></ul><p>Program Performance, Quality &amp; Optimization
</p><ul><li>Monitor edit performance, quality, and outcomes over time, identifying trends, variances, and opportunities for improvement.
</li><li>Analyze claims data and customer feedback to assess program effectiveness and operational impact.
</li><li>Provide structured insights and recommendations to Product Strategy and Clinical Operations teams to inform program refinements, enhancements, and roadmap decisions.
</li><li>Support testing, validation, and rollout of content updates to ensure accuracy, defensibility, and alignment with customer expectations.
</li></ul><p>Content Development &amp; Future Program Expansion
</p><ul><li>Contribute to the research, design, and development of new content-based leveling and assessment programs
</li><li>Perform hands-on analysis of claim examples during program development to validate logic, identify edge cases, and refine content prior to release.
</li><li>Research coding guidelines, reimbursement methodologies, and payer practices to support the expansion and maturation of future programs.
</li><li>Participate in cross-functional ideation and discovery efforts to assess market demand, customer needs, and operational feasibility of new programs.
</li></ul><div></div><p><b>REQUIRED QUALIFICATIONS
</b></p><ul><li>Bachelor&rsquo;s degree in healthcare administration, health information management, nursing, or a related healthcare field.
</li><li>Active AAPC Certified Professional Coder (CPC) credential required.
</li><li>Minimum of five (5) years of experience working with medical claims, coding, billing, reimbursement methodologies, or payment integrity, either within a health plan or as a payment integrity vendor.
</li><li>Experience supporting or operationalizing content-based claim edits or payment accuracy programs.
</li><li>Proven ability to independently lead customer meetings and translate detailed claim behavior into clear, actionable insights.
</li><li>Strong analytical skills with the ability to identify trends, assess performance, and recommend improvements.
</li></ul><p></p><p><b>PREFERRED QUALIFICATIONS
</b></p><ul><li>Experience supporting Emergency Department claims, E/M leveling, or other complex facility or professional reimbursement scenarios.
</li><li>Prior experience working closely with product, implementation, or customer success teams.
</li>Experience with prepayment or post-payment payment integrity solutions.<br>
<li>
</li></ul><p></p><p><br>
***The US base salary range for this full-time position is:
</p>$122,425.00 - $183,638.00
<p></p><p>The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate&rsquo;s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***
</p><p></p><p>Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.</p></div><p></p>

Healthcare Content Program Lead

<div><p><b>General Summary</b></p>
<ul>
<li>Responsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations</li>
</ul>
<p><b>Principal duties and responsibilities:</b></p>
<ul>
<li>Serves as a primary point of contact for GHX customers' communication via phone, email, and Chat.</li>
<li>Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed.</li>
<li>Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.</li>
<li>Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience.</li>
<li>Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.</li>
<li>Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience.</li>
<li>Uses GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization.</li>
<li>Meet or exceed productivity and performance measures for the position as defined.</li>
<li>Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.</li>
<li>Other responsibilities, as assigned.</li>
</ul>
<p><b>Required Qualifications and skills:</b></p>
<ul>
<li>Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and inform prevention of repeat occurrences.</li>
<li>Ability to balance multiple work tasks at the same time and deliver solutions in a timely manner with quality.</li>
<li>2+ yrs. Experience with relevant Customer Service Experience</li>
<li>Self-organization and time management skills with attention to detail.</li>
<li>Ability to work collaboratively in a dynamic environment.</li>
<li>Customer service and interpersonal skills</li>
<li>Growth mentality that embraces change and owns personal contribution to success.</li>
<li>Bachelor's degree or equivalent combination of training and experience.</li>
<li>Ability to define problems, collect data, establish facts and draw valid conclusions.</li>
<li>Must have the ability to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner.</li>
<li>Must be able to explain, follow and enforce operating policies and procedures as appropriate.</li>
<li>Must have the ability to grasp technical concepts with accuracy.</li>
</ul>
<p><b>Additional Information:</b></p>
<ul>
<li>Must be a Graduate</li>
<li>Flexible working with US shifts</li>
<li>Work from the office</li>
<li>Transportation - 1 way provided (Drop cab)</li></ul><p></p><div><p><b><br>
GHX: It's the way you do business in healthcare</b><br>
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.</p>
<p>
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.</p>
<p>
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.</p>
<p><b><i>
Disclaimer</i></b><br>
<i>Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, &quot;GHX&quot;) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.</i><i>GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.</i></p>
<p><i>
Read our </i><i>GHX Privacy Policy</i></p></div></div>

Customer Support Analyst II

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