healthcare financial counselor

UF Health

<div>Overview:
<p>
We are seeking a detail-oriented and compassionate Financial Counselor to deliver excellent patient-centered service by supporting and facilitating financial processes related to professional healthcare services. This role plays a vital part in ensuring accurate billing, maximizing collections, and guiding patients through their financial responsibilities with clarity and professionalism.</p><p>
The Financial Counselor will work closely with both internal teams and external customers to ensure timely resolution of billing issues and a seamless financial experience for patients.</p>
Responsibilities:
<ul><li>Enter and review charges in accordance with coding and billing guidelines</li><li>
Apply CPT and diagnosis coding rules to ensure accurate billing</li><li>
Verify insurance coverage and eligibility</li><li>
Obtain prior authorizations for services as required</li><li>
Review and manage patient account details, ensuring accuracy and completeness</li><li>
Identify and resolve front-end edits, claim rejections, and information requests</li><li>
Maximize collections through proactive account management</li><li>
Provide financial counseling to patients, including explaining charges and payment options</li><li>
Collect payments and assist patients in establishing payment plans when necessary</li><li>
Communicate effectively with patients, providers, and insurance companies</li><li>
Support practice goals through efficient and accurate financial operations</li><li>
Float to other practices or adjust work schedule as needed to support staffing needs</li></ul>
Qualifications:
<p><b>
Minimum Qualifications</b></p><ul><li>
High school diploma or equivalent required</li><li>
Minimum of two (2) years of experience in business, financial services, or a physician practice setting (preferably in patient accounts or collections)</li></ul><p><b>
Substitutions:</b></p><ul><li>
Bachelor&rsquo;s degree may substitute for two (2) years of required experience</li><li>
Associate degree or equivalent coursework may substitute for one (1) year of experience</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Knowledge of CPT and diagnosis coding</li><li>
Experience with EPIC or similar electronic health record (EHR) systems</li><li>
Prior experience in healthcare billing, collections, or financial counseling</li></ul><p></p><p><b>
Required Skills &amp; Competencies</b></p><ul><li>
Strong communication and interpersonal skills</li><li>
Excellent organizational and problem-solving abilities</li><li>
Ability to manage multiple tasks and prioritize effectively</li><li>
Comfortable discussing financial matters and collecting payments in a professional manner</li><li>
Ability to work both independently and collaboratively in a team environment</li></ul></div>

Financial Counselor - ACU | Specialties - Ocala Heath Brook | Day | Full-Time

Cibola General Hospital

<div>Description:
<p>
 <b>Job Summary</b></p><p>
Cibola General Hospital is seeking a Patient Financial Counselor / Presumptive Eligibility Determiner to assist uninsured and underinsured patients in accessing healthcare coverage and financial assistance programs.</p><p>
This position conducts Medicaid Presumptive Eligibility screenings, assists patients with Medicaid applications, and provides financial counseling regarding payment options and financial assistance programs. The role works closely with patients, clinical staff, and revenue cycle teams to ensure patients receive timely access to medically necessary services.</p><p><b>
Responsibilities</b></p><ul><li>
Assist patients in completing Medicaid applications through the YES-NM portal</li><li>
Provide financial counseling and discuss payment options with patients</li><li>
Identify patients who may qualify for Medicaid or hospital financial assistance programs</li><li>
Document patient encounters and eligibility determinations in the electronic health record (EHR)</li><li>
Work with clinical staff and internal departments regarding eligibility determinations and follow-up</li><li>
Ensure compliance with HIPAA, Medicaid guidelines, and hospital policies</li><li>
Provide excellent customer service to patients and families</li></ul>
Requirements:
<p>
 <b>QualificationsRequired</b></p><ul><li>
High School Diploma or equivalent</li><li>
Strong communication and customer service skills</li><li>
Basic computer skills and ability to learn healthcare systems</li><li>
Ability to maintain confidentiality and handle sensitive patient information</li></ul><p><b>
Preferred</b></p><ul><li>
Experience in healthcare billing, registration, or revenue cycle</li><li>
Experience with Medicaid eligibility or financial assistance programs</li><li>
Previous hospital or healthcare experience</li></ul><p><b>
Certification</b></p><p>
Presumptive Eligibility Determiner certification required or must be obtained within the timeframe required by the New Mexico Human Services Department.</p><p><b><br>
Work Environment</b></p><ul><li>
Office setting within a hospital environment</li><li>
Frequent interaction with patients, families, and healthcare staff</li></ul></div>

Patient Financial Counselor

Northern California Behavioral Health System

<p></p><div><p><b>ABOUT US:</b></p><p>
Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.</p><p></p><p>
Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.</p><p></p><p>
Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.</p><p></p><p><b>
POSITION TITLE:</b> Financial Counselor</p><p><b>
Pay</b>: $25.00-$31.56/hour</p><p><b>
REPORTS TO (TITLE): </b>Director of Business Office
</p><p></p><p><b>DESCRIPTION OF POSITION:</b></p><p>
The Financial Counselor will work closely with all members of the Revenue Cycle Team, Patient Access, Patient Accounts, and Case Management including case managers and social workers. Financial Counselors will also collaborate with nursing units, physicians and their staff, insurance companies, attorneys and Center for Medicare and Medicaid Services. The Financial Counselor is responsible for admission of patients including patient interviews, and some cashiering. Duties include facilitating information to respond to inquiries pertaining to admissions and billing questions. Responsible for the coordination of all credit and collection procedures on the front end, assessing and rapid resolution of self-pay account balances, assessment of all private pay accounts, and verifying insurance and other governmental programs for inpatient and outpatient accounts. Financial Counselors are an integral part of the Revenue Cycle Team and a key component of Patient Access. Responsible for assisting with decreasing denials, increasing reimbursements, and being pro-active in assessing disposition of high dollar accounts.</p><p></p><p><b>
KEY RESPONSIBILITIES</b>:</p><ul><li>
<b>Patient Admissions: </b>Arranges patient admission to facility. Receives and interviews incoming patients or relatives to obtain pertinent data and verify insurance coverage. Types and processes necessary admission paperwork. Ensures timely communication of patient admission to other departments.</li><li>
<b>Financial Counseling: </b>Provides financial options to patients and authorized family members prior to admission. Assists in resolution of routine admitting inquiries. May also interface with medical staff for information required for patient admissions.</li><li>
<b>Maintain patient valuables: </b>Collect monies and accept patient valuables for safekeeping for patients during his or her stay at the hospital.</li><li>
<b>Set up and record payments for patient services: </b>Set up payment arrangement with self-pay patients. Collects co-payments when applicable.</li><li>
<b>Supplemental Receptionist Coverage:</b> Able to fill in to help the reception desk if needed, including answering and redirecting phone calls, greeting and providing callers or visitors with information, and duties related to this coverage as requested.</li><li>
Knowledge of Third-Party payers, Medi-Cal TAR processes, billing requirements, and reimbursement methods</li><li>
Knowledge of Medical Terminology</li><li>
Thorough understanding of charity care processing, federal poverty guidelines and indigent criteria</li><li>
Timely reporting of appropriate accounts is essential.</li><li>
Ability to understand charge description master, provide price estimates, analyze and work daily, weekly and monthly reports.</li><li>
Excellent Communication Skills</li><li>
Professional Appearance</li><li>
Good PC Software Skills</li><li>
Must work independently and maintain workflow.</li><li>
Knowledge of multi-registration and front-end processing.</li><li>
Service Excellence</li><li>
Handle incoming calls professionally and timely.</li><li>
Demonstrate service and commitment in working with peers, management team and other hospital staff.</li></ul><p></p><b><br>
Requirements</b><p></p><p><b><br>
POSITION REQUIREMENTS:</b>
</p><p><b>Knowledge and Experience:</b>
</p><ul><li>High school degree or equivalent.
</li><li>Knowledge of CPT/ICD-10 coding helpful. Demonstrated knowledge of medical terminology and insurance billing.
</li><li>Minimum of two years of healthcare billing and insurance knowledge</li>
<li>English proficiency required.
</li></ul><p><b>Skills and Abilities:
</b></p><ul><li>Maintains confidentiality of patients at all times.</li>
<li>Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.</li>
<li>Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)</li>
<li>Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Good judgment, problem solving and decision-making skills.</li>
<li>Ability to work in a fast-paced, expanding organization.
</li></ul><p><b>Physical Requirements</b>:
</p><p>While performing the duties of this job, this position is frequently required to do the following:
</p><ul><li>Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
</li><li>Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
</li><li>Give and follow verbal and written instructions with attention to detail and accuracy.
</li><li>Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
</li><li>Vision: see details of objects at close range.</li>
<li>Coordinate multiple tasks simultaneously.
</li><li>Reach forward, up, down, and to the side.
</li><li>Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
</li><li>Lift up to fifteen (15) pounds.</li>
</ul><p>#INDASR2</p><b><br>
Benefits</b><br>
<p></p><ul><li><ul>
<li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>401k Retirement Plan</li>
<li>Healthcare Spending Account</li>
<li>Life Insurance<br>
(Supplemental Life, Term and Universal plans are also available)</li>
<li>Short and Long-Term Disability<br>
(with additional buy-in opportunities)</li>
<li>PTO Plan with Holiday Premium Pay</li>
<li>Discounted Cafeteria Meal Plan</li>
<li>Tuition Reimbursement</li></ul></li></ul></div>

Financial Counselor (Santa Rosa)

Rolling Hills Hospital

<div>Responsibilities:
<div></div><div>
Rolling Hills Hospital is seeking an empathetic, detail‑oriented <b>Financial Counselor (PRN)</b> to join our patient‑focused team. In this vital role, you will help patients and families navigate the financial side of healthcare by completing assessments, educating them on benefits, and ensuring financial arrangements are in place&mdash;ideally before discharge. Your work will directly support our mission of delivering exceptional, patient-centered care.</div><div>
</div><div><b>
Key Responsibilities</b></div><div></div><div><div><br>
As a Financial Counselor, you will:</div><ul><li>
Conduct thorough financial assessments to determine patients&rsquo; ability to pay.</li><li>
Collect deposits and develop fair, manageable payment plans with patients and guarantors.</li><li>
Identify funding opportunities and assist indigent patients with TennCare applications.</li><li>
Educate patients, parents, and guarantors on insurance coverage, claims, and self-pay obligations.</li><li>
Calculate accurate third‑party and self‑pay liabilities for inpatient and outpatient services.</li><li>
Secure upfront deposits to help reduce outstanding balances.</li><li>
Set up monthly payment arrangements when full payment is not possible.</li><li>
Follow up on incomplete documentation, patient balances, coordination of benefits forms, and additional financial responsibility issues.</li><li>
Prioritize follow-up on self-pay accounts, verify and update billing information, and collaborate with Business Office management on accounts eligible for collections.</li><li>
Track post-discharge charity applications, assist with documentation, and communicate status updates to management.</li><li>
Support other financial counseling needs as assigned.</li></ul></div><div></div><div><div><b><br>
Who We're Looking For</b></div><div></div><div><br>
We seek a compassionate, proactive individual who thrives in a patient‑supportive environment. The ideal candidate demonstrates:</div><ul><li>
Strong communication and interpersonal skills</li><li>
A commitment to patient advocacy</li><li>
Professionalism and empathy</li><li>
A solutions-oriented approach</li><li>
Ability to work collaboratively across departments</li></ul><div><div><b>
Why Join Rolling Hills Hospital?</b></div><div></div><div><br>
At Rolling Hills Hospital, you&rsquo;ll be part of a mission-driven team dedicated to improving the lives of our patients and the well‑being of our community. We offer a supportive, team-oriented environment where your contributions truly make a difference.</div></div></div><br>
<div></div>
Qualifications:
<div></div><ul><li>
High school diploma or equivalent required.</li><li><b>
2 years of hospital admissions or collections experience</b> (psychiatric setting preferred).</li><li>
Strong communication skills&mdash;written, verbal, and interpersonal.</li><li>
Ability to perform accurate financial calculations and explain them clearly.</li><li>
Proficiency with computers and billing/insurance systems.</li><li>
Ability to prioritize, stay organized, and work well in a fast‑paced environment.</li><li>
Professionalism, patience, and strong customer service skills.</li></ul><div><b>
EEO Statement</b></div><div>
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
We believe that diversity and inclusion among our teammates is critical to our success.</div><div></div><div><b><br>
Notice</b></div><div>
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.</div><div></div><div><br>
UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to UHS or UHS facilities on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms &quot;we&quot;, &quot;us&quot;, &quot;our&quot; or &quot;the company&quot; in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.</div></div><div></div>

Financial Counselor – PRN

National Institute of Blood Diseases & Bone Marrow Transplantation Lahore

<p><b>Summary:</b></p><p>NIBD is seeking a dedicated <b>Patient Relationship Officer</b> to assist patients and their families in understanding and managing their healthcare procedures. The ideal candidate will guide patients through financial assistance programs, and payment options to ensure seamless billing and reduce financial stress.</p><p><b>Key Responsibilities:</b></p><ul><li>Educate patients on their financial responsibilities.</li><li>Assist patients in applying for financial assistance programs and verifying eligibility for government or hospital-based aid.</li><li>Work closely with the billing and collections department to ensure timely and accurate payment processing.</li><li>Explain cost estimates for treatments, procedures, and hospital stays.</li><li>Act as a liaison between patients, and hospital billing departments.</li><li>Maintain accurate financial records and documentation for compliance and auditing purposes.</li><li>Provide compassionate financial counseling to patients experiencing hardship.</li><li>Stay updated on healthcare regulations, and financial assistance programs.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in finance, business administration, healthcare, or a related field preferred.</li><li>Prior experience in healthcare financial counseling, medical billing, is a plus.</li><li>Strong knowledge of medical billing and hospital financial aid programs.</li><li>Excellent communication and customer service skills.</li><li>Ability to work in a fast-paced environment and handle sensitive patient information with confidentiality.</li><li>Proficiency in MS Office and hospital billing software.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>revelent: 2 years (Required)</li></ul><p>Language:</p><ul><li>Urdu, English, Sindhi, Punjabi (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location: In person</p>

Patient Relationship Officer

Sanford Health

<p><b>Careers With Purpose</b><br>
<br>
<b>Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.</b><br>
<br>
<b>Facility:</b> Sanford Broadway Med Ctr
<br>
<b>Location:</b> Fargo, ND
<br>
<b>Address:</b> 801 Broadway N, Fargo, ND 58102, USA
<br>
<b>Shift:</b> 8 Hours - Day Shifts
<br>
<b>Job Schedule:</b> Full time
<br>
<b>Weekly Hours:</b> 40.00
<br>
<b>Salary Range:</b> $17.75 - $28.00<br>
<br>
<b>Department Details</b><br>
<br>
Come join the Patient Financial Services team as a Financial Counseling Representative!<br>
<br>
We are looking for a team player with excellent customer service skills. Experience in healthcare or working with health insurance is a bonus.<br>
<br>
<b>Job Summary</b><br>
<br>
The Financial Counseling Representative provides financial counseling to assist patients in understanding their financial responsibility to Sanford and to offer appropriate resources and options to meet that responsibility. Answers billing questions. Reviews patient's insurance coverage and Explanation of Benefits (EOBs). Provides clarification regarding what charges were incurred and why they were incurred. Reviews insurance denials and provides an explanation for the denial to the patient. Reviews payment plan guidelines and assists in setting up payment arrangements. Determines if patient is eligible for payment assistance programs and assists in the application process, if applicable.<br>
<br>
Educates patients regarding insurance concepts, such as what copayments are, what services are covered, effective dates of coverage, when a referral is needed and the effect on insurance, how to obtain a valid referral and resubmit the claim, and how effective dates of coverage influence insurance payments. May assist patient in filling out medical assistance program paperwork, as well as referrals to Medicaid or other insurance aid or disability programs. Frequently advises uninsured patients on outstanding medical costs associated with procedures performed in a clinic setting and establishes a payment plan. Interacts with patients in-person and must be able to empathize with them while also diffusing strong emotions. Calculates and provides cost estimates for medical procedures, including the patient's anticipated share. Advises on and collects prepayments for services not covered by insurance. May perform guest service duties, as needed. Other duties as assigned.<br>
<br>
Computer skills sufficient to operate on-line systems and complex software with advanced functionality. Oral and written communication skills sufficient to interpret and apply policies and procedures for clarification and problem resolution. Knowledge of third party payers and basic bookkeeping or accounting principles is required. Requires a thorough understanding of insurance products and the ability to accurately read an EOB to determine what adjustments have been made, what payments have been received, and calculate pending balances.<br>
<br>
<b>Qualifications</b><br>
<br>
High school diploma or equivalent preferred. Post-secondary education preferred.<br>
<br>
Two years' experience in healthcare service or health insurance preferred.<br>
<br>
<b>Benefits</b><br>
<br>
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .<br>
<br>
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .<br>
<br>
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.<br>
<br>
<b>Req Number:</b> R-0253203
<br>
<b>Job Function:</b> Revenue Cycle
<br>
<b>Featured:</b> No</p>

Financial Counseling Representative

MedStar Health

<div>About this Job:
<p><b>
Part-time (12 hours/week): three 4&ndash;8 PM shifts. Must work Mondays and Fridays; third shift flexible (Tue, Wed or Thu).</b></p><p><br>
The Pre-visit team is responsible for providing a positive patient experience by contacting the patients prior to their visit in our facilities to advise of their estimated financial responsibility for the upcoming scheduled service. Once the patient is contacted, we complete pre-registration, pre-collect, check prior open balances and financial screening as appropriate. At time of contact for pre-collection, we offer agreeable payment plans, start the Medicaid application process and complete the financial assistance application. We work closely with the Patient Advocates at each hospital to complete the Medicaid applications. We also work closely with Patient Access at all hospitals to collect the time-of-service payment and escalate any financial risk to review. Our goal is to make the patient&rsquo;s first MedStar Health experience their best experience.</p><p><b><br>
Job Summary </b>- Pre-registers and pre-collects for services designated CFC responsibility. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.</p><p></p><p><b><br>
Minimal Qualifications</b><br>
<b>Education</b></p><ul><li>
High School Diploma or GED required</li></ul><p><b>
Experience</b></p><ul><li>
1-2 years' Experience in patient accounting, accounts receivable or related healthcare field required or an equivalent combination of experience and college education in accounting, finance or healthcare administration</li></ul><p><b>
Knowledge Skills and Abilities</b></p><ul><li><div><ul><li>
Detailed working knowledge and demonstrated proficiency in at least one specific payers application billing and/or collection process.</li><li>
Requires basic working knowledge of UB04 and Explanation of Benefits (EOB).</li><li>
Requires some knowledge of medical terminology and CPT/ICD-10 coding.</li><li>
Excellent communication, analytical, interpersonal and organizational skills.</li><li>
Proficient uses of hospital registration and/or billing systems and personal computers as well as Microsoft Excel and Word applications.</li><li>
Ability to type 35 WPM.</li></ul></div></li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Patient Accounts Specialist - PreVisit (Part Time)

Search 10000+ Healthcare financial counselor jobs near you this March. New roles added regularly across leading industries. Apply today.