healthcare operations coordinator

Carebound Healthcare Agency

Care Coordinator / Operations Coordinator (Home Care) CareBound Home Health &ndash; Colorado Springs, CO Full-Time | Hybrid (Office &amp; Remote)About the RoleCareBound Home Health is seeking a highly organized and proactive Care Coordinator / Operations Coordinator to support and manage daily operations.This role is designed to take ownership of scheduling, coordination of care, administrative tasks, and communication&mdash;allowing leadership to focus on growth and partnerships.You will play a critical role in ensuring that clients receive consistent, high-quality care while keeping internal operations running smoothly.Key ResponsibilitiesScheduling &amp; Staffing<ul><li>Create and manage caregiver schedules for all active clients</li><li>Handle call-offs, no-shows, and last-minute coverage</li><li>Match caregivers to clients based on needs and availability</li><li>Ensure all shifts are filled and properly documented</li></ul>Care Coordination<ul><li>Communicate with clients and families regarding services and schedules</li><li>Support implementation of care plans</li><li>Monitor service consistency and report issues</li><li>Coordinate with caregivers to ensure proper care delivery</li></ul>Referrals &amp; Intake Support<ul><li>Respond to new client referrals in a timely and professional manner</li><li>Collect and organize intake information</li><li>Assist with onboarding new clients into the system</li><li>Maintain communication with referral sources as directed</li></ul>Documentation &amp; Administrative Support<ul><li>Track and follow up on caregiver documentation (care notes, visit notes, etc.)</li><li>Ensure records are complete, accurate, and up to date</li><li>Assist with organizing Plan of Care and service documentation</li><li>Maintain client and caregiver files</li></ul>Caregiver Support &amp; Hiring Coordination<ul><li>Assist with caregiver onboarding and orientation coordination</li><li>Maintain caregiver availability and contact records</li><li>Serve as a point of contact for caregiver questions and support</li></ul>What We&rsquo;re Looking For<ul><li>Strong organizational and multitasking skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Excellent communication and problem-solving skills</li><li>Reliable, responsive, and detail-oriented</li><li>Ability to take ownership and follow through on tasks</li><li>Experience in home care, healthcare, or scheduling is preferred</li></ul>Work Environment<ul><li>Hybrid role (combination of in-office and remote work)</li><li>Must be available and responsive during scheduled work hours</li><li>Fast-paced environment with real-time problem solving</li><li>High level of responsibility and impact</li></ul>What Success Looks Like in This Role<ul><li>All client shifts are consistently covered</li><li>Caregiver documentation is completed and up to date</li><li>New referrals are responded to quickly and professionally</li><li>Communication between clients, caregivers, and the office is smooth</li><li>Daily operations run without constant oversight</li></ul>CareBound Home Health is an equal opportunity employer.Pay: $24.74 - $29.79 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Colorado Springs, CO 80939

Care Coordinator / Scheduler

Hospitality Health ER

Executive Assistant &amp; Operations Coordinator Position Summary We are seeking a high-energy, solutions-driven Executive Assistant and Operations Coordinator to serve as the right hand to the Director of Nursing (DON) while leading front desk operations. This role is ideal for someone who thrives in a fast-paced healthcare environment and leads by example. You will support executive-level administrative needs while also stepping into daily operations to ensure the front desk and patient experience run smoothly. This is not a passive administrative role. The ideal candidate is proactive, intuitive, and hands-on, with strong leadership skills and a willingness to step in wherever needed to support the team. Executive Assistant | Operations Coordinator | Front Desk Lead | Patient Experience | Workflow | Leadership | Proactive | Intuitive | Results-Driven | Energetic | Service-Focused Key Responsibilities Executive and Administrative Support Provide direct administrative support to the Director of Nursing Assist with scheduling, communication, reporting, and operational follow-ups Anticipate needs and proactively manage priorities Serve as a liaison between departments to support communication and execution Front Desk Leadership Lead and support the front desk team to ensure a high-quality patient experience Maintain accountability for front desk coverage, workflow, and performance Step in to support front desk operations during high volume or staffing gaps Coach team members and reinforce expectations and standards Operational Support Act as an extension of the DON in daily operations Assist with patient needs, room turnover, and overall clinic flow as needed Identify inefficiencies and take initiative to improve processes Help maintain an organized, responsive, and patient-focused environment Flexibility and Coverage Adjust schedule as needed to support operational demands Fill in for call-ins or staffing gaps, including front desk coverage Support the team during peak times or unexpected challenges What We Are Looking For Bubbly, energetic, and engaging personality Strong initiative and follow-through Highly intuitive and able to anticipate needs Hands-on leader who leads by example Comfortable balancing administrative work with frontline support Ability to maintain professionalism and appropriate workplace boundaries Strong sense of ownership, urgency, and accountability Ability to thrive in a fast-paced environment Non-Negotiables Willingness to step in and do whatever it takes to support operations Must remain engaged and proactive throughout the workday Ability to hold others accountable while maintaining a positive team environment Reliable and flexible with scheduling based on business needs Preferred Qualifications Experience in hospitality, customer-first setting Experience supporting executive leadership Previous front desk or patient-facing leadership experience Strong organizational and communication skills Why This Role Matters This role is critical to the success of the ER. You will serve as a key partner to leadership, a support system for the team, and a champion of the patient experience. If you take pride in being dependable, proactive, and all-in, this is an opportunity to make a meaningful impact. Compensation &amp; Benefits Salary commensurate with experience 401(k) with company match Comprehensive benefits Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

Executive Assistant & Operations Coordinator

Array Behavioral Care

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Clinician Onboarding Coordinator is responsible for supporting clinicians through onboarding and ongoing operational needs to ensure readiness, efficiency, and a positive clinician experience at Array Behavioral Care. This position plays a key role in maintaining accurate systems access, and workflows that align with clinical program requirements and support high quality care delivery.
The Clinician Onboarding Coordinator brings strong clinical operations expertise, technical aptitude, and sound judgment, and works closely with the Clinical Onboarding Manager, Clinician Experience Liaisons, Medical Affairs, People Operations/HR, and Clinical Leadership to ensure operational accuracy, continuity, and alignment with organizational goals.
The Clinician Onboarding Coordinator works independently on defined areas of responsibility and communicates directly with clinicians, clinical leaders, and cross functional partners to resolve issues, maintain readiness, and support a positive clinician experience. 
WHAT YOU&rsquo;LL DO<ul><li>
Manage clinician preboarding operational support by executing and overseeing standardized communications, managing follow ups, and providing clear, proactive updates on onboarding progress to clinicians and internal stakeholders.</li><li>
Build, maintain, and optimize clinician schedules, including initial schedule templates and ongoing adjustments, ensuring alignment with licensure requirements, availability, clinical programs, and operational capacity.</li><li>
Oversee the coordination of required compliance meetings, ensuring accurate scheduling, clear communication, and complete documentation, and resolving issues that may impact clinician readiness.</li><li>
Maintain accurate clinician data across Epic, Salesforce, and other internal programs.</li><li>
Manage and validate clinician system access across clinical and operational platforms, resolving access discrepancies and troubleshooting issues as they arise.</li><li>
Support and manage assigned components of clinician preboarding, tracking progress against timelines and required milestones.</li><li>
Proactively identify risks, gaps, delays, or missing requirements that may impact clinician readiness, and partner with cross functional teams to drive timely resolution.</li><li>
Serve as a direct point of contact for clinicians and internal stakeholders by communicating onboarding status, expectations, and next steps with clarity and professionalism.</li><li>
Collaborate closely with Clinician Experience and Operations, Human Resources, Medical Affairs, and other partners to ensure consistent, compliant, and efficient execution of clinician preboarding workflows.</li><li>
Identify recurring operational issues and contribute to continuous improvement efforts by recommending and supporting enhancements to workflows, systems, and documentation.</li><li>
Perform additional operational responsibilities as needed to support clinician readiness, operational excellence, and a positive clinician experience.</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
A bachelor's degree in healthcare administration or a related field; or a combination of relevant experience and education.</li><li>
1-3 years of experience in clinical operations, clinician support, healthcare administration, practice management, or credentialing/licensing coordination.</li><li>
Demonstrated experience communicating directly with clinicians and clinical leaders in a professional, service‑oriented manner.</li><li>
Strong working knowledge of Epic and related healthcare or operational systems; experience with Asana preferred. Demonstrated ability to learn new platforms quickly.</li><li>
Proven ability to manage multiple workflows simultaneously with accuracy and attention to detail.</li><li>
Solid problem‑solving skills and the ability to identify issues, assess impact, and take appropriate action.</li><li>
Ability to work independently, prioritize effectively, and meet deadlines in a fast‑paced environment.</li></ul>
POSITION LOGISTICS<ul><li>
Position is Remote, based in Eastern or Central time strongly preferred
</li><li>Exempt, Full-time employment</li><li>
Reports to Dir, Clinician Experience and Operations</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $62,000 - $76,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Clinician Onboarding Coordinator

Solace Health

<div><h2 class="jobSectionHeader">About Solace</h2>
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions&mdash;and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare&mdash;and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We&rsquo;re intense, and we like it that way.
Read more in our Bloomberg funding announcement here.<h2 class="jobSectionHeader">
About The Role</h2>
As a Clinical Operations Coordinator, you will play a critical role in ensuring seamless day-to-day operations for our growing telehealth provider workforce. You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise.
This role is highly dynamic and requires someone who thrives in fast-paced, real-time problem solving. From responding immediately when a visit runs long, to coordinating coverage during physician call-outs or technical disruptions, you will help ensure continuity of care, fairness in scheduling, and a positive experience for both patients and physicians.
You will also help track and evaluate provider utilization, no-show rates, and pilot scheduling initiatives (including evenings and weekends), providing insight that supports operational excellence and sustainable growth.
This position requires availability for a 5:00 AM &ndash; 2:00 PM PT shift.<h2 class="jobSectionHeader">
About Solace</h2>
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions&mdash;and get better outcomes.
We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare&mdash;and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We&rsquo;re intense, and we like it that way.
Read more in our Wall Street Journal funding announcement here.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)</li><li>
Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time</li><li>
Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand</li><li>
Proactively contact and support impacted patients when scheduling changes or delays occur</li><li>
Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership</li><li>
Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks</li><li>
Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation</li><li>
Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership</li><li>
Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively</li><li>
Take on other operational duties as assigned in support of a growing telehealth organization</li></ul><h2 class="jobSectionHeader">
What You Bring To The Table</h2><ul><li>
Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail</li><li>
Comfort working in a fast-paced, provider-facing environment where quick decisions matter</li><li>
Excellent communication skills, especially in high-pressure or time-sensitive situations</li><li>
Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)</li><li>
Ability to work confidently with both providers and patients, maintaining professionalism and empathy</li><li>
Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps</li><li>
Proactive problem solver who anticipates issues and takes ownership of solutions</li><li>
High degree of reliability, discretion, and sound judgment</li><li>
Flexibility to support coverage during extended hours or weekends as pilots are launched</li><li>
A team-first attitude with a &ldquo;get it done&rdquo; mentality</li></ul>
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.</div>

Customer Experience Clinical Coordinator (5AM - 2PM PT)

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - 20.00/hour, plus quarterly bonus/incentive potential
Location: 1425 Greenway Dr Suite 360, Irving, TX 75038
Duties/Responsibilities:
Operational Excellence:<ul><li>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</li><li>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</li><li>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</li><li>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</li></ul>
Patient Support:<ul><li>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</li><li>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</li><li>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</li><li>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</li><li>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</li></ul><ul><li>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</li><li>
Collect all in-person and telehealth co-payments and account balances at the time of service.</li><li>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</li></ul>
Clinician Support:<ul><li>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</li><li>
Coordinate with clinicians pertaining to any additional patient questions.</li><li>
Support clinician schedules by auditing for appointment accuracy.</li><li>
Maintain a pleasant, secure, and motivational working environment in the Practice.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</li><li>
Ability to work independently and as a team member.</li><li>
Strong communication skills, both written and verbal.</li><li>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</li><li>
Comfortable handling sensitive and confidential Information (HIPAA)</li></ul>
Education and Experience:<ul><li>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</li><li>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</li></ul>
Physical Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
#LI-JK2
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Medical Office Receptionist

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Clinician Experience Liaison is responsible for serving as the primary operational point of contact for an assigned group of clinicians, supporting them from onboarding through successful integration into clinical practice at Array Behavioral Care. This position plays a key role in ensuring clinicians receive timely communication, clear expectations, and responsive operational support that promotes confidence, engagement, and long-term retention. The Clinician Experience Liaison brings strong relationship management, communication, and problem-solving skills, and works closely with Medical Affairs, Operations, and Clinical Leadership to address clinician needs, resolve operational issues, and support a seamless clinician experience. 
WHAT YOU&rsquo;LL DO<ul><li>
Serve as the primary operational point of contact for an assigned group of clinicians, providing end‑to‑end support from onboarding through full integration into clinical practice.</li><li>
Build and maintain strong, trust‑based relationships with clinicians by delivering timely, accurate, and professional operational support and serving as a consistent, reliable resource.</li><li>
Act as a liaison between clinicians and internal teams, guiding clinicians through systems, resources, and organizational changes while ensuring questions and issues are appropriately routed and resolved.</li><li>
Promote clinician engagement, confidence, and retention through proactive communication, clear expectation‑setting, and ongoing support that ensures clinicians feel informed, connected, and supported.</li><li>
Support the execution of clinical and operational initiatives by communicating updates, reinforcing expectations, and assisting clinicians in adapting to workflow, process, or system changes.</li><li>
Partner closely with Clinical Leadership, Onboarding, Licensing &amp; Credentialing, IT, Scheduling, and other cross‑functional teams to deliver a seamless and coordinated clinician experience.</li><li>
Capture, synthesize, and share clinician feedback, recurring questions, and operational pain points with internal stakeholders to inform continuous improvement of onboarding and ongoing clinician support processes.</li><li>
Maintain accurate and timely documentation of clinician interactions, onboarding milestones, and operational updates to ensure continuity, visibility, and follow‑through.</li><li>
Performs other duties as needed</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
A bachelor's degree in healthcare administration, public health, or a related field; or a combination of relevant experience and education.</li><li>
3&ndash;5 years of experience in clinician support, practice operations, healthcare administration, or related roles such as licensing/credentialing coordination, where relationship management and cross functional collaboration were central to success.</li><li>
Exceptional communication skills, with the ability to convey complex, sensitive, or evolving information clearly, professionally, and with empathy to clinicians and internal partners.</li><li>
Strong relationship building and interpersonal skills, with a demonstrated ability to establish trust, collaborate across departments, and serve as a reliable point of connection between clinicians and operational teams.</li><li>
Highly organized and detail oriented, with the ability to manage multiple workflows, priorities, and timelines while maintaining accurate documentation and follow through.</li><li>
Comfort operating in ambiguity, exercising sound judgment to keep clinicians informed, supported, and moving forward even when processes, timelines, or information are still evolving.</li><li>
Self directed and adaptable, able to work independently in a fast paced environment while adjusting to changing priorities and clinician needs.</li><li>
Strong problem solving and analytical skills, with the ability to identify operational barriers, facilitate resolution across teams, and escalate issues appropriately.</li><li>
Proficiency with Microsoft 365 and the ability to quickly learn and navigate new systems and platforms.</li></ul>
POSITION LOGISTICS<ul><li>
Position is Remote</li><li>
Exempt, Full-time employment</li><li>
Reports to Dir, Clinician Experience and Operations</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $69,000 - $84,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Clinician Experience Liaison

Philadelphia Wound Care

Remote Medical Intake &amp; Scheduling CoordinatorPhiladelphia Wound Care Remote | Full-Time or Part-Time | Healthcare Administration + Practice DevelopmentCompensation$24 &ndash; $32 per hour depending on experienceAbout Philadelphia Wound CarePhiladelphia Wound Care is a physician-led mobile wound care practice providing advanced wound management to patients in their homes, skilled nursing facilities, and long-term care settings throughout the Philadelphia region.Our practice focuses on treating diabetic ulcers, pressure injuries, surgical wounds, and complex chronic wounds for patients who have difficulty traveling to outpatient clinics.We work closely with hospitals, case managers, physicians, home health agencies, and skilled nursing facilities to provide timely wound care services.We are currently in an exciting startup growth phase and are seeking a highly organized and motivated team member to support patient intake, scheduling, referral coordination, and practice growth initiatives.Position OverviewJoin our dynamic healthcare team as a Remote Medical Intake &amp; Scheduling Coordinator. In this vital role, you will be the first point of contact for patients and referring providers, ensuring a smooth and professional experience from the moment they reach out.You will manage patient intake, scheduling, insurance verification, and medical documentation, while supporting clinicians with accurate and timely information. Your attention to detail, strong communication skills, and ability to work independently will help drive both operational efficiency and high-quality patient care.This role also includes practice marketing and referral development responsibilities, including occasional in-person visits to healthcare facilities in the Delaware Valley to build relationships and support patient access to care.This position offers a clear growth pathway into a Practice Operations / Practice Manager role as the practice expands.Key ResponsibilitiesPatient Intake &amp; Communication<ul><li>Serve as the first point of contact for patients, referral sources, and healthcare partners</li><li>Manage incoming patient calls with excellent phone etiquette</li><li>Collect patient demographics, clinical information, and medical history</li><li>Assist patients with intake forms and documentation review</li></ul>Scheduling &amp; Coordination<ul><li>Schedule appointments accurately using medical scheduling systems</li><li>Coordinate home visits and facility visits for providers</li><li>Optimize scheduling flow and geographic routing</li><li>Manage follow-up scheduling and appointment confirmations</li></ul>Insurance Verification &amp; Documentation<ul><li>Verify insurance coverage including Medicare, Medicare Advantage, and commercial plans</li><li>Understand basic Medicaid limitations (as applicable)</li><li>Review and update patient records in EHR/EMR systems (e.g., AdvancedMD, Athena, Epic, etc.)</li><li>Maintain compliance with HIPAA regulations and PHI protection</li></ul>Medical Administrative Support<ul><li>Support documentation processes including familiarity with ICD-10 and CPT coding (preferred)</li><li>Maintain accurate and organized medical records</li><li>Manage multi-line phone systems, fax, and referral communications</li></ul>Referral Coordination<ul><li>Communicate with case managers, discharge planners, and referring physicians</li><li>Track referral status and ensure timely scheduling</li><li>Ensure all required documentation is received and complete</li></ul>Practice Marketing &amp; Outreach<ul><li>Assist with practice marketing and referral development efforts</li><li>Build relationships with healthcare providers and facilities</li><li>Conduct occasional in-person visits to hospitals, SNFs, and clinics in the Delaware Valley</li><li>Support distribution of marketing materials and follow-up with referral sources</li></ul>Administrative Operations<ul><li>Maintain workflow efficiency in a fast-paced, startup environment</li><li>Collaborate with clinicians and leadership to improve processes</li><li>Support overall growth and operational infrastructure of the practice</li></ul>Qualifications<ul><li>2+ years experience in a medical office or healthcare administrative role</li><li>Strong knowledge of medical terminology, scheduling, and patient intake workflows</li><li>Experience with insurance verification (Medicare, commercial plans; Medicaid familiarity a plus)</li><li>Proficiency in EHR/EMR systems (e.g., Athena, Epic, eClinicalWorks, AdvancedMD, etc.)</li><li>Familiarity with ICD-10 and CPT coding (preferred)</li><li>Strong communication skills and professional phone presence</li><li>Ability to work independently in a remote environment with high attention to detail</li><li>Proficiency with Microsoft Office and general administrative systems</li></ul>Preferred Experience (Strongly Desired)<ul><li>Wound care experience (major plus / highly preferred)</li><li>Home health, hospice, or mobile healthcare experience</li><li>Skilled nursing facility (SNF) or hospital coordination</li><li>Experience with healthcare marketing, referral development, or provider outreach</li><li>Experience in startup or high-growth healthcare environments</li></ul>SkillsMedical scheduling Patient intake coordination Insurance verification Referral management Healthcare administration Practice marketing / provider outreach EHR/EMR documentation HIPAA compliance Customer service and communicationWork Environment<ul><li>Remote position with occasional local travel (Delaware Valley region)</li><li>Fast-paced, high-growth startup environment</li><li>Opportunity for leadership development and expanded responsibilities</li></ul>Growth OpportunityThis role has the potential to evolve into a Practice Operations / Practice Manager position, overseeing workflows, staff coordination, and operational strategy as the practice continues to expand.How to ApplyPlease submit your resume and a brief description of your experience in:<ul><li>Medical intake and scheduling</li><li>Insurance verification</li><li>Any wound care or healthcare outreach experience</li></ul>Bonus Keywords for Indeed SEOmedical receptionist medical intake coordinator medical scheduler medical office administrator remote medical office healthcare scheduling coordinator patient intake specialist wound care coordinator home health coordinator medical marketing coordinator healthcare outreach coordinatorJob Types: Full-time, ContractPay: $24.00 - $32.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Remote Medical Intake and scheduling Coordinator ( Wound Care)

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