healthcare operations manager

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 In this senior-level Operations Manager role, the KAUST Health (KH) Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.
 
 
 
 
 
 The role will involve overseeing an Operations Specialist who will support the implementation and monitoring of quality procedures, ensuring that patient experience and facility standards meet all accreditation criteria.
 
 
 
 
 
 The KH Operations Manager is responsible for overseeing contracts and operator performance, ensuring that all operational elements align with organizational goals.
 
 
 
 
 
 Additionally, the role requires a solid understanding of medical insurance processes, financial oversight, and the ability to collaborate with other KAUST teams. The KH Operations Manager will act as a deputy to the Head of Health during any absences, demonstrating strong leadership and team management skills while driving continuous improvement.
 
 
 
 
 
 
 
 
 
 Major Accountabilities
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
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 Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
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 </ul>
 
 
 
 
 
 Contract and KPIs
 
 
 <ul>
 <li>
 Monitor and review key performance indicators (KPIs) related to the medical services contract.
 </li>
 <li>
 Where necessary, monitor improvement plans to rectify any KPI non-compliance.
 </li>
 <li>
 Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
 </li>
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 Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Lead in the planning and implementation (supported by Facilities Management) of facilities improvements/rectifications.
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 <li>
 Contribute to the Management Operations meetings between KAUST Health and the provider.
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 Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
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 Provide direction to team members of the ER department vehicles and emergency drill planning.
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 Oversee the planning and implementation of KH program activities and campaigns.
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 Support FCSC in all their communications and operational / administration needs.
 </li>
 </ul>
 
 
 
 
 
 Patient Experience &amp; Referral
 
 
 <ul>
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 Oversee the management of the KAUST Patient Experience function and data analysis reports and ensure a positive patient journey, addressing patient concerns and feedback with the service provider.
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 Act as the escalation point for patient complaints and feedback, ensuring any investigations and or findings are completed and acted upon to ensure resolution.
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 Work with the service provider to oversee action plans on patient experience enhancements and innovations.
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 Oversee the patient referral programs, ensuring a smooth and effective management of patient transfers to appropriate facilities.
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 </ul>
 
 
 
 
 
 Medical Insurance &amp; Financial Oversight
 
 
 <ul>
 <li>
 Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
 </li>
 <li>
 Reviewing monthly financial and insurance reports, identifying trends and corrective measures.
 </li>
 <li>
 Active participation in the claims and reconciliation process with both the operator and insurers.
 </li>
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 Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
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 <li>
 Collaborating with Finance and relevant stakeholders to ensure accurate forecasting, reporting, and budget adherence.
 </li>
 </ul>
 
 
 
 
 
 Facilities, Quality, and Safety
 
 
 <ul>
 <li>
 Lead the Facilities Management and Safety (FMS) Committee to ensure the safe and efficient operation of the facility.
 </li>
 <li>
 Support the Head, KAUST Health and Quality and Governance Manager in preparation for and achievement of quality assurance accreditations, including JCI and CBAHI.
 </li>
 <li>
 Stay updated on industry trends and regulatory changes that may affect operations.
 </li>
 </ul>
 
 
 
 
 
 Leadership and Team Management
 
 
 <ul>
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 Lead, mentor, and develop a high-performing team of professionals.
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 <li>
 Foster a positive and supportive work environment that encourages teamwork and innovation.
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 Evaluate team performance and provide regular feedback and coaching.
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 </ul>
 
 
 
 
 
 Continuous Improvements
 
 
 <ul>
 <li>
 Identify and implement best practices and liaise with the service provider to enhance operational efficiency and service quality.
 </li>
 <li>
 Foster a culture of continuous improvement by encouraging feedback and innovative ideas from team members.
 </li>
 <li>
 Evaluate program proposals from the service provider and work collaboratively to develop new and engaging program offerings that align with the community's needs and the organization's strategic objectives.
 </li>
 <li>
 Assist and oversee Capital Programs related to the scope of managed services when required.
 </li>
 <li>
 Support the Assets Management Program when needed.
 </li>
 <li>
 Provide support as directed by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Person Requirements
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Demonstrates a strong understanding of the KAUST Health services and the needs and requirements to meet demand for the KAUST Community.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Ability to manage multiple projects and priorities effectively.
 </li>
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 Flexible and adaptable work style &ndash; including working hours and availability.
 </li>
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 Strong influencing and negotiating style and experience.
 </li>
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 Displays a high level of initiative, creativity, and organizational skills, managing tasks efficiently and independently.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to handle complex and highly confidential information and situations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in medical specialties.
 </li>
 <li>
 Master's degree in Hospital Management &amp; Healthcare Administration or MBA.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role (Governmental/private sectors).
 </li>
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 Must have a strong background in the healthcare sector.
 </li>
 <li>
 Strong leadership skills and team management.
 </li>
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 Strong experience in facilities management &amp; operations.
 </li>
 <li>
 Contract Management and review of contract KPIs.
 </li>
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 Strong Finance and RCM experience with a strong background in medical insurance.
 </li>
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 Proficient in patient experience, emotional intelligence, and data analysis methodology.
 </li>
 <li>
 Experience working in a service contract environment.
 </li>
 <li>
 An understanding of the Jeddah/KSA healthcare landscape would be advantageous.
 </li>
 </ul>
 
 
</div>

Healthcare Operations Manager

Global Mission Support Services LLC

Job Opportunity &ndash; Hospital &amp; Healthcare Program / Operations Manager International Contract | One-Year Relocation Start Date: ImmediateWe are seeking an experienced Healthcare Program / Operations Manager to support a government-awarded healthcare contract. This role will oversee the operations of a regional hospital serving a 12,000-person community, with responsibilities spanning hospital administration, resource planning, and facility management.Key Responsibilities<ul><li>Manage day-to-day hospital operations, ensuring smooth support for medical staff.</li><li>Lead planning, reporting, and resource allocation across departments.</li><li>Supervise maintenance and construction teams upgrading hospital facilities.</li><li>Oversee HR, procurement, finance, and fleet management functions.</li><li>Ensure strong integration between hospital operations and the wider public health department.</li></ul>Candidate Profile<ul><li>Fluent in English (minimum Level 5).</li><li>Background in hospital administration, healthcare management, or public health preferred.</li><li>Strong skills in logistics, supply chain, fleet management, and procurement.</li><li>Proven leadership and team coordination experience.</li><li>Flexible and adaptable to multicultural, high-demand environments.</li></ul>Benefits<ul><li>Competitive tax-free salary</li><li>Free accommodation</li><li>Transportation provided</li><li>Meals included</li><li>Free relocation assistance</li></ul>How to Apply Kindly send your CV to: talent@gmss.ltdJob Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to Country Nauru?</li></ul>

Hospital & Healthcare Program / Operations Manager - NAURU DEPLOYMENT

Hospital & Healthcare Program / Operations Manager -NAURU DEPLOYMENT

Zue Pvt Ltd

Job Title: Manager Client Operations - US Healthcare Location: Main Shahra-e-Faisal, Karachi (On-site) Employment Type: Full-time Shift Timings: 09:00 AM to 06:00 PM EST Working Days: Monday to FridayBenefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Responsibilities:<ul><li>Ensure smooth daily operations and meet defined turnaround times (TATs).</li><li>Achieve productivity and adherence targets across all team members.</li><li>Maintain process accuracy and compliance above 98%.</li><li>Ensure timely updates and achieve 90%+ client satisfaction.</li><li>Identify and implement workflow enhancements to increase efficiency.</li><li>Oversee seamless coordination between internal teams and external clinics.</li><li>Maintain optimal staff scheduling and timely documentation updates.</li><li>Supervise accurate and timely insurance and patient onboarding processes.</li><li>Generate periodic performance reports and highlight key operational insights.</li></ul>Requirements:<ul><li>5&ndash;7 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).</li></ul><ul><li>Minimum 2-3 years of experience in leadership roles.</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficient in MS Office, healthcare CRMS, and operational reporting tools.</li><li>Ability to work in a fast-paced environment with a focus on results and compliance.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours? 09:00 AM - 06:00 PM EST? </li></ul>Work Location: In person

Manager Client Operations - US Healthcare

Aadinath Eternal Bliss Pvt Ltd

Location: Udaipur | Jaipur | Chomu | Organization: Aadinath Vitalising Home Ayurveda and Panchkarma Hospital (A unit of Aadinath Eternal Bliss PVT LTD) Employment Type: Full-timeAbout Us:Aadinath Vitalising Home Ayurveda and Panchkarma Hospital is a leading healthcare institution dedicated to providing high-quality medical care and patient satisfaction. Our mission is to combine modern healthcare management with compassionate service. We are looking for a Hospital Manager who can lead our operations efficiently, maintain service excellence, and ensure smooth day-to-day functioning of all departments.Key Responsibilities:<ul><li>Oversee daily hospital operations, ensuring quality patient care and staff efficiency.</li><li>Coordinate between medical, administrative, and support departments for seamless service delivery.</li><li>Manage hospital budgets, financial planning, and cost-control measures.</li><li>Ensure compliance with healthcare regulations, licensing, and safety standards.</li><li>Supervise staff performance, recruitment, training, and scheduling.</li><li>Maintain relationships with doctors, patients, vendors, and other stakeholders.</li><li>Implement hospital policies, SOPs, and quality improvement initiatives.</li><li>Prepare periodic reports for management review and performance analysis.</li><li>Handle patient complaints and feedback to maintain high satisfaction levels.</li><li>Drive digitalization, automation, and modernization of hospital operations where applicable.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Hospital Administration, Healthcare Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in hospital or healthcare administration.</li><li>Strong leadership, organizational, and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of healthcare regulations, accreditation standards, and medical operations.</li><li>Proficiency in MS Office and hospital management software.</li></ul>Preferred:<ul><li>Experience managing Ayurvedic, Multispecialty, or Wellness hospitals.</li><li>Ability to handle crisis management and team motivation effectively.</li><li>Knowledge of government healthcare schemes, insurance, and patient billing systems.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Hospital Manager

MyDoctor Healthcare LLC

Position Summary: The Operational Manager is responsible for overseeing and managing the day-to-day operations of the home healthcare services provided by the company. This role ensures the delivery of high-quality care to patients while maintaining operational efficiency, compliance with regulations, and effective resource management.Key Responsibilities:<ul><li>Operational Oversight:</li><li>Supervise and coordinate the daily operations of home healthcare services.</li><li>Develop, implement, and monitor operational policies and procedures to ensure efficient and effective delivery of care.</li><li>Manage scheduling and staffing to ensure appropriate coverage and meet patient needs.</li><li>Quality Assurance:</li><li>Ensure that all services are delivered in compliance with regulatory requirements and company standards.</li><li>Conduct regular reviews and audits of patient care and operational processes.</li><li>Address and resolve any quality issues or complaints promptly and effectively.</li><li>Staff Management:</li><li>Recruit, train, and supervise staff including nurses, caregivers, and administrative personnel.</li><li>Provide ongoing support, guidance, and performance evaluations for staff members.</li><li>Foster a positive and collaborative work environment.</li><li>Financial Management:</li><li>Oversee budgeting and financial management for operational activities.</li><li>Monitor expenses and implement cost-saving measures where possible.</li><li>Ensure accurate billing and reimbursement processes are followed.</li><li>Patient and Family Interaction:</li><li>Ensure a high level of patient satisfaction through effective communication and personalized care.</li><li>Address patient and family concerns and feedback in a professional and empathetic manner.</li><li>Regulatory Compliance:</li><li>Stay up-to-date with local, state, and federal regulations affecting home healthcare services.</li><li>Ensure all operations comply with legal and accreditation requirements.</li><li>Process Improvement:</li><li>Identify areas for process improvement and implement strategies to enhance operational efficiency.</li><li>Utilize data and performance metrics to drive improvements and optimize service delivery.</li><li>Collaboration and Coordination:</li><li>Work closely with other departments and healthcare providers to ensure coordinated patient care.</li><li>Develop and maintain strong relationships with external stakeholders, including healthcare facilities and insurance companies.</li><li>Emergency Management:</li><li>Develop and implement emergency preparedness plans and protocols.</li><li>Ensure staff are trained to handle emergencies and respond appropriately.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Business Administration, or a related field (Master&rsquo;s degree preferred).</li><li>Proven experience in a management role within a home healthcare or related healthcare setting.</li><li>Strong understanding of home healthcare operations, including regulatory requirements and best practices.</li><li>Excellent leadership, organizational, and interpersonal skills.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Proficiency in using healthcare management software and other relevant tools.</li><li>Strong problem-solving and decision-making abilities.</li><li>Exceptional communication skills, both written and verbal.</li></ul>Job Type: Full-timePay: AED6,500.00 - AED9,000.00 per month

Operations Manager

Biosytech Medical Laboratory

Join Our Team at uniCare Medical Centre!Position: Assistant Manager, Operations &ndash; Home Healthcare Services Location: Dubai, UAEuniCare Medical Centre is expanding its Home Healthcare Services and seeking a highly organized and proactive Assistant Manager, Operations to ensure smooth and efficient delivery of care to patients in their homes.Key Responsibilities<ul><li>Oversee daily operations of the home healthcare division, ensuring service excellence and compliance with DHA and internal standards.</li><li>Manage scheduling, deployment, and performance of home healthcare staff.</li><li>Coordinate with clinical, administrative, and insurance teams to ensure seamless service delivery.</li><li>Supervise procurement and logistics related to medical equipment, consumables, and patient supplies.</li><li>Support budget planning, cost control, and vendor management.</li><li>Lead, coach, and motivate field and office-based staff to achieve performance targets.</li><li>Monitor operational KPIs, prepare reports, and recommend process improvements.</li><li>Assist in business growth initiatives, including client relations and service expansion.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Nursing, Healthcare Administration, or related field (Master&rsquo;s preferred).</li><li>Minimum 4&ndash;5 years of experience in operations within the home health sector or the UAE healthcare industry.</li><li>Proven experience in people management, procurement, and logistics.</li><li>Strong understanding of DHA regulations and home care compliance standards.</li><li>Excellent communication, leadership, and organizational abilities.</li><li>Proficient in MS Office and healthcare management software.</li></ul>Why uniCare?<ul><li>Join a respected healthcare brand committed to quality, compassion, and innovation.</li><li>Opportunity to lead and grow within an expanding home healthcare division.</li><li>Competitive salary and comprehensive benefits package.</li><li>Supportive, team-oriented work environment.</li></ul>If you&rsquo;re a results-driven professional passionate about patient care and operational efficiency, we invite you to apply.Job Types: Full-time, PermanentPay: From AED1.00 per monthApplication Question(s):<ul><li>Mandatory Questions: What is your age?</li><li>Mandatory Questions: What is your gender?</li><li>Mandatory Questions: What is your nationality?</li><li>Mandatory Questions: What is your expected salary?</li><li>Mandatory Questions: Do you have experience of handling Home Healthcare Operations in Dubai? YES or NO?</li><li>Mandatory Questions: Do you have experience of handling Clinical or Hospital Healthcare Operations in Dubai? YES or NO?</li></ul>Experience:<ul><li>Home Healthcare Operations: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Assistant Manger Operations - Home Healthcare

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