healthcare operations specialist

<div>
 Job Description Position Title, Responsibility Level: Executive/Senior Executive
 
 
 
 Function
 
 
 
 Operations
 
 
 Reports to -
 
 
 Assistant Manager/Lead Assistant Manager
 
 
 Permanent/ Temporary: Permanent Span of Control &ndash;
 
 
 None
 
 
 Location: C &ndash; 42, Noida
 
 
 Basic Function This position is responsible for reviewing, analyzing and interpreting medical Information to assess and determine appropriate next action steps which may lead to denial or payment of claims.
 
 
 Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers.
 
 
 Essential Functions- Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
 
 
 <ul>
 <li>
 Familiar with US Healthcare domain knowledge and understanding of healthcare regulations (HIPAA)
 </li>
 <li>
 Deep understanding of medical coding, billing, and medical terminologies
 </li>
 <li>
 Attention for detail, and Strong analytical skills for processing medical documentation
 </li>
 <li>
 Critical thinking and high independent decision making capability
 </li>
 <li>
 Proficiency in healthcare information systems
 </li>
 <li>
 Ability to navigate through multiple applications
 </li>
 <li>
 Operates with urgency in a real time service environment
 </li>
 <li>
 Meets individual goals while assisting team to meet team goals
 </li>
 <li>
 Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
 </li>
 <li>
 May perform other duties as assigned
 
 
 </li>
 </ul>
 Performance parameters- Productivity
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Turn Around Time of work assigned
 </li>
 <li>
 Attendance &amp; Schedule Adherence
 
 
 </li>
 </ul>
 
 Primary Internal Interactions
 
 
 
 <ul>
 <li>
 SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
 </li>
 <li>
 AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance
 </li>
 <li>
 SME for the purpose of handling process related issues; queries and escalated transactions
 </li>
 <li>
 QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
 </li>
 <li>
 Mentors for the purpose of seeking clarifications and answering queries real time
 
 
 </li>
 </ul>
 Organizational Relationships Reports To: Assistant Manager/Lead Assistant Manager Skills Desirable Skills- Critical thinking and high independent decision making
 
 
 <ul>
 <li>
 Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams
 </li>
 <li>
 Strong interpersonal and communication skills &ndash; both verbal and written
 </li>
 <li>
 Strong analytical, Reasoning, and Problem solving skills
 
 
 </li>
 </ul>
 Technical Skills- Good computer navigation skills
 
 
 <ul>
 <li>
 Typing speed of 25 Words per Minute with 90% Accuracy
 </li>
 <li>
 Proficiency in healthcare information systems
 </li>
 <li>
 Ability to navigate through multiple applications
 
 
 </li>
 </ul>
 Process Specific Skills- Familiar with US Healthcare domain knowledge and understanding of healthcare regulations (HIPAA)
 
 
 <ul>
 <li>
 Deep understanding of medical coding, billing, and medical terminologies
 </li>
 <li>
 Ability to produce high quality in production environment.
 
 
 </li>
 </ul>
 Soft skills- Ability to understand and question established process guidelines for possible process improvements
 
 
 <ul>
 <li>
 Attention for detail, and Strong analytical skills for processing medical documentation
 </li>
 <li>
 Possess keen sense of acquiring knowledge
 </li>
 <li>
 Adaptable and flexible to work in night shifts
 
 
 </li>
 </ul>
 Education Requirements and Work Experience:- Bachelor&rsquo;s degree in relevant field such as Biology, Biochemistry, Biotechnology etc
 
 
 <ul>
 <li>
 Computer literacy
 </li>
 <li>
 Candidates with relevant business experience will be preferred
 
 
 </li>
 </ul>
 
 Annexure
 
 
 
 Acknowledgement (acknowledge that the information contained in this document is factual and complete)
 
 
 ________________
 
 
 Candidate Supervisor Date
</div>

Executive-Back Office-Claims Administration

AdaptHealth

<div>Description:

Position Summary:
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs.
Essential Functions and Job Responsibilities:<ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program.</li><li>
Perform other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High School Diploma or equivalency</li><li>
Three (3) years&rsquo; work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.</li></ul>
Physical Demands and Work Environment:<ul><li>
Work environment will be stressful at times, as overall office activities and work levels fluctuate</li><li>
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>
Subject to long periods of sitting and exposure to computer screen</li><li>
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>
Mental alertness to perform the essential functions of position.</li></ul></div>

Operations Specialist

Skin Laundry

Location: Multi-Site (Head office + Clinic visits) Reports to: Head of OperationsJob PurposeThe role is responsible for ensuring the smooth, compliant, and efficiently organized operation of all clinics by overseeing procurement, service and facility contracts, regulatory documentation, internal standards, reporting, and cross-department coordination. It plays a vital role in maintaining operational continuity, streamlining workflows, and supporting the delivery of a consistent, high-quality client experience across all locations.Key ResponsibilitiesProcurement &amp; Inventory Management&middot; Monitor, track, and forecast clinic consumable usage and proactively highlight discrepancies and variances.&middot; Liaise with suppliers to obtain quotations, negotiate preferential pricing, and maintain an approved vendor list.&middot; Coordinate with clinic managers and Finance to ensure timely requests, approvals, payments, and deliveries.&middot; Maintain accurate stock records and support monthly stock-take reconciliation.&middot; Organize and maintain procurement documentation, contracts, and invoices within shared drives and trackers.Device &amp; Service Contract Management&middot; Maintain a register of all medical and non-medical devices, including serial numbers, warranty periods, and service contract terms.&middot; Ensure all devices remain under valid warranty or service coverage, coordinate renewals ahead of expiry.&middot; Schedule Planned Preventative Maintenance (PPM) and repair callouts in coordination with clinic teams and suppliers.&middot; Track service visits, service reports, and associated costs and ensure issues are closed out in a timely manner.&middot; Coordinate with Finance to ensure service payments are processed on time.&middot; Maintain organized service documentation and records in the shared operations drive.Facilities &amp; External Contract Management&middot; Maintain a register of all external service providers (fire safety, pest control, medical waste disposal, laundry, HVAC, cleaning, IT support, security, and general maintenance).&middot; Source and evaluate suppliers, obtain quotations and negotiate preferential terms for approval.&middot; Ensure all clinics maintain valid and active coverage for fire safety certification, pest control, waste management, and other mandatory services.&middot; Coordinate scheduled service visits and callouts with clinic managers to minimize operational disruption.&middot; Track renewal dates, service reports, and compliance certificates, ensuring all renewals are completed ahead of expiry.&middot; Maintain organized documentation and supplier records in the shared operations drive.Regulatory &amp; Compliance Support&middot; Support clinic managers in maintaining compliance with DHA, DOH, and other regulatory standards.&middot; Assist with preparation, collation, and organization of documents for regulatory audits and inspections.&middot; Maintain updated SOPs, checklists, consent forms, and clinical documents; coordinate the retirement of outdated versions across clinics.&middot; Monitor and manage the renewal and application processes for company documents, including DED trade license renewals, establishment cards, medical malpractice certificates, MCC certificates and property insurance for all locations, in coordination with external agencies.&middot; Track renewal deadlines for clinic licenses, practitioner registrations, and device certifications, liaising with HR where required.&middot; Conduct periodic regulatory documentation checks and follow up on required actions.Internal Standards &amp; Audit Coordination&middot; Conduct regular internal audits focusing on documentation accuracy, treatment room standards, stock storage, and device log maintenance.&middot; Track findings and follow up with clinic managers to ensure corrective actions are completed within required timeframes.&middot; Maintain internal audit templates, operational standards, and shared checklists to ensure consistency across all locations.&middot; Support rollout and adoption of updated operational standards and SOP changes across clinic teams.Reporting &amp; Data Administration&middot; Extract operational and performance data from booking platforms, clinic systems, and internal trackers to produce daily, weekly, and monthly reports.&middot; Support preparation of dashboards and performance presentations for management review.&middot; Conduct data validation checks to ensure accuracy and highlight anomalies, inefficiencies, and performance trends.Onboarding &amp; Internal Coordination&middot; Coordinate with HR and IT to support onboarding of new clinic staff, including uniform orders, access setup, and device logins.&middot; Maintain staff equipment and access-key allocation records to ensure items are issued, returned, and tracked accurately.&middot; Coordinate courier bookings, transport and driver arrangements, and routine logistics between clinics and head office.Communication &amp; Version Control&middot; Act as a central coordination point between clinic teams, suppliers, and the operations department.&middot; Circulate operational updates, SOP revisions, and compliance reminders; ensure acknowledgements are recorded.&middot; Maintain shared drive folder structures to ensure all documents are current, accessible, and version controlled.Continuous Process Improvement&middot; Identify bottlenecks, inefficiencies, and recurring issues in daily workflows.&middot; Recommend improvements to trackers, documentation processes, reporting formats, and communication flows.&middot; Support implementation of new operational procedures and ensure full understanding and adoption across clinic teams.&middot; Undertake additional tasks and responsibilities as required to support operational continuity and evolving business needs.Skills &amp; Experience Essential&middot; Strong organizational and administrative skills with the ability to structure and maintain accurate records.&middot; Proficient in Microsoft Excel; comfortable working with data, trackers, and reports.&middot; Strong verbal and written communication skills, with the ability to communicate clearly across teams and with external suppliers.&middot; Ability to manage multiple priorities and coordinate work across several locations.&middot; High attention to detail, accuracy, and documentation discipline.&middot; Ability to follow structured processes and maintain version control across shared files and SOPs.&middot; Confident in liaising with suppliers, clinic teams, and other support departments (HR, IT, Finance).Preferred&middot; Previous experience in clinic, healthcare, hospitality, retail operations, procurement, or facilities coordination.&middot; Experience negotiating pricing, quotes, or service terms with vendors/suppliers.&middot; Familiarity with medical device servicing schedules, PPM planning, or maintenance coordination.&middot; Understanding of regulatory frameworks (DHA / DOH) or willingness to learn compliance standards quickly.&middot; Experience working in a multi-site environment with central operations support structures.Key Competencies&middot; Accountability &amp; Ownership: Takes responsibility for follow-through and completion.&middot; Proactive Problem-Solving: Anticipates issues, flags gaps, and finds practical solutions.&middot; Organizational Discipline: Maintains structured records, trackers, and documentation standards.&middot; Communication &amp; Coordination: Clear communicator who keeps stakeholders informed.&middot; Supplier &amp; Stakeholder Management: Maintains professional, consistent supplier relationships.&middot; Process Consistency: Ensures standardization and adherence to operational SOPs.&middot; Data Accuracy &amp; Integrity: Ensures reporting and documentation are precise and reliable.&middot; Confidentiality &amp; Discretion: Handles clinic, client, and staff information appropriately.&middot; Adaptability: Able to adjust to evolving operational priorities across multiple locations.Why Join Us&middot; Be part of a dynamic and expanding international clinic group.&middot; Work closely with cross-functional teams across Operations, HR, and Compliance.&middot; Contribute directly to the continuous improvement of operational excellence.&middot; Enjoy a collaborative, fast-paced environment that values initiative and growth.Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Have you handled expiry tracking for healthcare professional and facility licenses, devices, or service contracts?</li><li>Have you managed procurement or vendor coordination for consumables, medical devices, or clinic supplies?</li><li>Do you have experience managing regulatory documents, SOPs, consent forms, or compliance trackers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>supporting DHA, DOH regulatory compliance: 2 years (Required)</li><li> healthcare or medical facility: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Operations and Compliance Administrator (Aesthetic Clinics)

Malaak

<div><div>About Us: 
Malaak is a leading homecare provider, delivering high-quality care services in patients&rsquo; homes. We are seeking a proactive Recruiter / Talent Acquisition Specialist to help build our team across healthcare, operations, admin, and support roles, while also assisting with general HR and administrative tasks. 
</div><div>
What You&rsquo;ll Do:</div><ul><li>
Manage end-to-end recruitment for healthcare and non-healthcare roles (nurses, caregivers, admin staff, operations staff, etc.).</li><li>
Source, screen, and interview candidates, ensuring a great candidate experience.</li><li>
Work with department heads to identify staffing needs and meet recruitment targets.</li><li>
Assist with onboarding, HR documentation, and employee records management.</li><li>
Support general HR tasks</li><li>
Maintain recruitment and HR records, reports, and dashboards.</li><li>
Support employer branding and talent attraction initiatives.</li></ul><div> 

What We&rsquo;re Looking For:</div><ul><li>
Proven recruitment experience, preferably in healthcare or service sectors.</li><li>
Familiarity with UAE labor laws and healthcare licensing (DHA, MOH, HAAD) is a plus.</li><li>
Strong communication, interpersonal, and organizational skills.</li><li>
Ability to handle administrative and HR tasks efficiently.</li><li>
Self-motivated and able to work independently in a fast-paced environment.</li></ul><div> 

Why Join Us:</div><ul><li>
Competitive salary</li><li>
Health insurance</li><li>
Career growth opportunities</li><li>
Supportive and friendly work culture</li></ul></div>

Recruiter/Talent Acquisition Specialist - Homecare

Erlanger

<div><div>Marketing - Content Production Specialist - Full Time (45473) -Erlanger Baroness Hospital Chattanooga, TN</div><div>
Marketing - Content Production Specialist - Full Time</div><div>
Regular - Non-exempt - Full-time - Standard Hours 37.5</div><div>
Description<div></div><div> 
Job Summary:
 
 
Erlanger's internal marketing team operates with the coordination and standards of a marketing firm embedded within a major healthcare system. The creative function supports campaigns across clinical service lines, public health initiatives, internal communications, and Foundation programming. As part of this team, the Content Production Specialist ensures that approved written content is properly formatted, deployed, and maintained across Erlanger's digital ecosystem. 
This role reports directly to the Content Manager and works in close collaboration with the Art Director, Digital Strategy team, and Marketing Strategists to ensure that copy, graphics, and web assets are implemented accurately and on time. The position is critical to bridging the gap between content creation and content delivery. 
 
Education: 
Required: Bachelor's degree in marketing, Communications, Digital Media, or a related field, or equivalent work experience 
 
Preferred: 
 
Experience: 
Required: 
<ul><li>2-4 years of experience in content publishing, digital production, or web operations</li><li>Familiarity with content management systems (CMS), email marketing platforms, and intranet tools</li></ul> 
Preferred: 
<ul><li>Basic understanding of HTML/CSS and SEO principles preferred</li><li>Experience in healthcare or nonprofit communications is a plus</li></ul> 
Position Requirement(s): License/Certification/Registration 
Required: 
N/A 
 
Preferred: 
N/A 
 
Department Position Summary: 
 
The Content Production Specialist is responsible for uploading, formatting, publishing, and maintaining marketing and communications content across Erlanger's digital platforms. This includes website updates, email content formatting, intranet publishing, and file management across shared digital channels. The role requires technical precision, exceptional attention to detail, and an understanding of how digital content is structured, displayed, and maintained. 
Working under the direction of the Content Manager, the Content Production Specialist helps ensure that Erlanger's messaging is delivered effectively and consistently across all public- and internal-facing content platforms.</div></div></div>

Marketing - Content Production Specialist - Full Time

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