healthcare program manager

Global Mission Support Services LLC

Job Opportunity &ndash; Hospital &amp; Healthcare Program / Operations Manager International Contract | One-Year Relocation Start Date: ImmediateWe are seeking an experienced Healthcare Program / Operations Manager to support a government-awarded healthcare contract. This role will oversee the operations of a regional hospital serving a 12,000-person community, with responsibilities spanning hospital administration, resource planning, and facility management.Key Responsibilities<ul><li>Manage day-to-day hospital operations, ensuring smooth support for medical staff.</li><li>Lead planning, reporting, and resource allocation across departments.</li><li>Supervise maintenance and construction teams upgrading hospital facilities.</li><li>Oversee HR, procurement, finance, and fleet management functions.</li><li>Ensure strong integration between hospital operations and the wider public health department.</li></ul>Candidate Profile<ul><li>Fluent in English (minimum Level 5).</li><li>Background in hospital administration, healthcare management, or public health preferred.</li><li>Strong skills in logistics, supply chain, fleet management, and procurement.</li><li>Proven leadership and team coordination experience.</li><li>Flexible and adaptable to multicultural, high-demand environments.</li></ul>Benefits<ul><li>Competitive tax-free salary</li><li>Free accommodation</li><li>Transportation provided</li><li>Meals included</li><li>Free relocation assistance</li></ul>How to Apply Kindly send your CV to: talent@gmss.ltdJob Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to Country Nauru?</li></ul>

Hospital & Healthcare Program / Operations Manager - NAURU DEPLOYMENT

Hospital & Healthcare Program / Operations Manager -NAURU DEPLOYMENT

AIDS Healthcare Foundation

<div>WHO WE ARE:
<div>
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!</div><div></div><div> 
Does the idea of doing something that really makes a difference in people&rsquo;s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?</div><div></div><div> 
If so, AIDS Healthcare Foundation is the place for you!</div><div></div><div> 
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.</div><div></div><div> 
AHF&rsquo;s core values are:</div> 
<div></div><ul><li>
Patient-Centered</li><li>
Value Employees</li><li>
Respect for Diversity</li><li>
Nimble</li><li>
Fight for What&rsquo;s Right</li></ul><div>
Please review our Advocacy page for the latest news on how AHF is Fighting for What&rsquo;s Right! Advocacy News.</div><div></div><div> 
Benefits at AHF</div><div></div><div> 
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.</div><div></div><div> 
#INDAHF</div>
YOUR CONTRIBUTION TO OUR SUCCESS!:
<div><div><div>
The Program Manager, LPN contributes to AHF by being a resource to clients and community partners. They represent the Foundation and promote the program in the community to foster growth, develop community resources , engage and retain clients, as part of their work with community organizations, the Program Manager/LPN builds and nurtures relationships with agencies that offer additional support services. 
The Program Manager, LPN enhances the reputation of AHF by playing an important role in the continuum of HIV Care. Their duties include, but not limited to: Program growth and development, monitoring of all metrics, guaranteeing a positive client experience, working with team members to ensure retention in care, managing daily operations(ie: supplies, schedules) and maintenance logs and upkeep of mobile unit. Ensuring that the EHE grant is in compliance. 
You will be a passionate advocate for our top initiatives. 
To be successful as the Program Manager/LPN, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. 
AHF has a collaborative organizational structure where staff are accountable to multiple leaders. 
The Program Manager, LPN will work as a part of a close-knit team to assist individuals with the mobile healthcare services and providing compassionate and non-judgmental customer service, the Mobile Clinic Program staff enables AHF to be of service to the community by providing support to individuals at a critical and potentially overwhelming moment. The ultimate goal of AHF&rsquo;s Mobile Clinic program is to assist clients, secure and maintains table and consistent healthcare, resulting in improved outcomes.</div></div></div> 

AHF Commitment:
<div>
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.</div></div>

Program Manager/LPN

Axios International Consultants

Position Purpose 
 The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office-based. 
 
 Duties and Responsibilities 
<ul>
<li> Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients </li>
<li> Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholders. </li>
<li> Maintain positive feedback from the stakeholders. </li>
<li> Ensure that Axios scope of work is clearly communicated and understood among stakeholders. </li>
<li> Communicate with all the stakeholders on behalf of the Axios when needed. Liaise with Axios Regional and HQ Teams as needed </li>
<li> Monthly, quarterly and on-demand Client reporting </li>
<li> Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines </li>
<li> Management of assessment of patients financial eligibility for the program(s), review all cases and approve financial classifications </li>
<li> Carry out home visits for patient classification, if needed </li>
<li> Ensure that current patients receive their drugs quickly and efficiently </li>
<li> Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in real time as patients proceed through the program(s) </li>
<li> Maintain and update electronic program files, including patient and quality assurance data </li>
<li> Attending and completing Pharmacovigilance, Pharma, and Product Training provided by the Client with a clear understanding of how to collect and report safety data </li>
<li> Reporting any adverse events/product complaints as per the client s requirements and/or Axios SOPPs </li>
<li> Conduct administrative duties for the office </li>
</ul>
 
 Relationships 
<ul>
<li> Supervise and work closely with the team in the region </li>
<li> Work with project team leaders as well as the related divisions of Axios </li>
<li> Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff </li>
</ul>
 
 Educational Background and Experience 
<ul>
<li> At least 2-5 years of professional experience working in nursing and/or the healthcare sector is ideal </li>
<li> Excellent command of both spoken and written English </li>
<li> Excellent communication skills </li>
<li> Experience in data monitoring and management is an advantage </li>
<li> Experience coordinating and handling logistics/supply chain is a plus </li>
<li> Experience in communication service management </li>
<li> In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus</li></ul><ul>
</ul>

Business Excellence & Engagement Healthcare Field

Cleveland Clinic Abu Dhabi

<div>
 
 
 JOB SUMMARY
 
 
 
 Under the direction of the Head of Strategic Programs Office, the Senior Program Manager is responsible for providing project management leadership to the Institutes and Departments within the Business and Clinical Operations, as well as other Cleveland Clinic Abu Dhabi projects as assigned. Key job duties include managing key deliverables to timely completion and managing projects focusing on strategy and governance within clinical and non-clinical operations, both internal and external to Cleveland Clinic Abu Dhabi. Additionally, the position interfaces with all levels of management.
 
 
 
 
 
 
 PRIMARY JOB DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Lead Institutes and Departments and other CCAD projects as assigned by C-suite through the project lifecycle, to include implementation of project management methodology, operations (processes, procedures, etc.), performance metrics and communications to allow for successful, on-time project plan execution.
 </li>
 <li>
 Leads projects and coordinates efforts related to achieving the strategic program milestones for Institutes and Departments and partners with functional area leads (Directors, Administrators, etc.) to develop content, project deliverables, and other assigned work products
 </li>
 <li>
 Defines and develops projects thoroughly, including scope, objectives, work plans, milestones, resource requirements and deliverables
 </li>
 <li>
 Oversees project work plan progress and timelines, assesses implications of plan changes and identifies issues for further escalation
 </li>
 <li>
 Interfaces with other Program Managers to coordinate work effort across Institutes and Departments within the work streams of the Strategic Programs Office
 </li>
 <li>
 Provides accurate, timely information to the Head of Strategic Programs Office related to Program status
 </li>
 <li>
 Identifies risk &amp; issues and develops recommendations in collaboration with Institute and Department leads and other senior leadership
 </li>
 <li>
 Presents enterprise-wide risksand issues for action andtracking
 </li>
 <li>
 Reviews the key milestone changerequests including ensuring complete understanding of the request and reviewing the quality standards of the change request
 </li>
 <li>
 Follow and implementChange Control Boardmeeting to assessif change requests
 </li>
 <li>
 Ensures efficient coordination and communication betweenimpacted CCAD institutes and/or departments for impact assessment in change management process
 </li>
 <li>
 Refine program plans (e.g. communication plan, stakeholder plan, etc.) by obtaining feedback from the Program Executive Sponsor, Steering Committee and reflect accordingly
 </li>
 <li>
 Ensures that all SPO processes are followed throughout the Program lifecycle
 </li>
 <li>
 Other duties as assigned
 </li>
 </ul>
 
 
 
 
 
 ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS
 
 
 
 
 
 
 All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including:
 
 
 Patient&rsquo;s First
 
 
 ,
 
 
 Collaboration
 
 
 ,
 
 
 Mutual Respect
 
 
 ,
 
 
 Quality
 
 
 ,
 
 
 Patient Safety
 
 
 ,
 
 
 Integrity
 
 
 ,
 
 
 Cultural Sensitivity
 
 
 and
 
 
 Compassion
 
 
 .
 
 
 All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.
 
 
 
 
 Customer Service Orientation
 
 
 includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
 
 
 Adaptability
 
 
 including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.
 
 
 Efficiency and Effectiveness
 
 
 includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
 
 
 Essential Job Requirements
 
 
 includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.
 
 
 Managerial Responsibilities
 
 
 includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.
 
 
 
 
 
 Assume responsibility of own safety and health and will abide by CCAD Occupational Health and Safety policies and procedures as per OSHAD and any other relevant requirements.
 
 
 
 
 
 
 QUALIFICATION &amp; EXPERIENCE REQUIREMENTS
 
 
 
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is required
 </li>
 <li>
 Master&rsquo;s degree in Business Administration, Health Care Administration, or related field preferred
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Three to five (3-5) years of project management experience required
 </li>
 <li>
 Experience in interfacing with middle management and senior management
 </li>
 <li>
 Experience in a healthcare operations environment is preferred
 </li>
 </ul>
 
 
 
 
 
 Certification and Licensure
 
 
 
 
 <ul>
 <li>
 Project management certification is preferred i.e. PRINCE2, PMP
 </li>
 </ul>
 
 
 
 
 
 Job Specific Skills and Abilities
 
 
 <ul>
 <li>
 Experience in interfacing with middle management and senior management
 </li>
 <li>
 Strong understanding of project management methodologies, tools and best practices
 </li>
 <li>
 Proven track record of successfully implementing moderately largeprojects across multiple departments in a complex setting
 </li>
 <li>
 High proficiency with standard computer software programs such as Microsoft Excel, Word, PowerPoint, and Project
 </li>
 <li>
 Strong oral and written communication skills
 </li>
 <li>
 Ability to speak and write in English is required
 </li>
 </ul>
 
 
</div>

Project Manager

Communication Service for the Deaf

<div>Description:

The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
This position delivers one-on-one assistance, education, and advocacy to beneficiaries navigating Medicare benefits, ensuring they understand their coverage options, rights, and responsibilities while supporting them in making informed healthcare decisions. The Case Manager also provides comprehensive support for accessing employment services, social programs, and community resources.
Reporting to the CSD Works NV Program Manager, the Case Manager works collaboratively with Program Coordinators, call center representatives, service navigators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility. 
Case Management &amp; Client Support<ul><li>
Conduct client intakes and needs assessments to identify goals, barriers, Medicare eligibility, coverage gaps, and healthcare access needs.</li><li>
Provide individualized case management through regular check-ins and follow-up support.</li><li>
Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.</li><li>
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>
Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.</li><li>
Provide crisis intervention and immediate problem-solving to address urgent needs.</li><li>
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>
Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>
Coach clients in self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>
Support clients in navigating community systems, agencies, Medicare programs, and service provider networks.</li><li>
Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>
Empower clients to build confidence and sustain engagement in services through education and skill development.</li><li>
Educate clients on Medicare coverage options, rights, responsibilities, and healthcare decision-making.</li></ul>
Documentation &amp; Data Tracking<ul><li>
Maintain accurate and confidential case records, documenting all client interactions, service outcomes, and Medicare-related support in the approved CRM or case management system.</li><li>
Track service utilization, Medicare counseling activities, and progress toward individualized goals.</li><li>
Analyze data to identify patterns and trends in service access, retention, barriers, and Medicare utilization.</li><li>
Ensure compliance with funding, confidentiality, organizational reporting requirements, and MAP documentation standards.</li><li>
Prepare summaries and updates for quarterly and annual program reports.</li><li>
Ensure all client files meet federal and state MAP requirements for accuracy and confidentiality.</li></ul>
Community Engagement &amp; Outreach<ul><li>
Build and maintain strong relationships with service providers, employers, healthcare organizations, and community agencies.</li><li>
Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>
Support outreach efforts by attending community events, presenting at senior centers, disability resource fairs, and distributing program materials.</li><li>
Represent the Access to Services Program and Medicare Assistance Program at outreach events, community meetings, and trainings.</li><li>
Advocate for improved access, inclusion, and service delivery within community systems.</li><li>
Educate clients and community members about available programs, resources, support networks, and Medicare benefits.</li></ul>
Program Evaluation &amp; Continuous Improvement<ul><li>
Support program evaluation through client satisfaction surveys, case outcomes, and service delivery metrics.</li><li>
Participate in quality assurance activities and program improvement initiatives.</li><li>
Report trends, client barriers, or policy issues to the Program Manager and Program Coordinator for advocacy and system-level change.</li><li>
Collaborate with internal staff to identify opportunities to streamline services and enhance client experiences.</li></ul>
Compliance &amp; Certification<ul><li>
Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>
Participate in training and certification as required by federal or state Medicare Assistance Program guidelines.</li><li>
Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>
Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>
Report any compliance concerns or client safety issues promptly.</li><li>
Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements: 
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>
Strong case management, advocacy, and crisis intervention skills.</li><li>
Knowledge of healthcare systems, Medicare programs, housing, employment, and social service systems.</li><li>
Ability to provide tailored Medicare counseling, plan comparison, and benefits navigation.</li><li>
Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
High cultural competency and understanding of marginalized or underserved populations.</li><li>
Proficiency in documentation, data tracking, CRM systems, and service reporting.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Ability to work collaboratively with call center representatives, service navigators, and community partners.</li><li>
Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>
Commitment to CSD's values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>
Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>
Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.</li><li>
Experience in community-based programs, healthcare navigation, or service coordination.</li><li>
Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.</li><li>
Valid driver's license and reliable transportation required.</li><li>
Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Medicare Assistance), Las Vegas

<div>Description:

The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
This position delivers one-on-one assistance, education, and advocacy to beneficiaries navigating Medicare benefits, ensuring they understand their coverage options, rights, and responsibilities while supporting them in making informed healthcare decisions. The Case Manager also provides comprehensive support for accessing employment services, social programs, and community resources.
Reporting to the CSD Works NV Program Manager, the Case Manager works collaboratively with Program Coordinators, call center representatives, service navigators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.
This position may require some travel to Elko, Nevada
Case Management &amp; Client Support<ul><li>
Conduct client intakes and needs assessments to identify goals, barriers, Medicare eligibility, coverage gaps, and healthcare access needs.</li><li>
Provide individualized case management through regular check-ins and follow-up support.</li><li>
Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.</li><li>
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>
Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.</li><li>
Provide crisis intervention and immediate problem-solving to address urgent needs.</li><li>
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>
Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>
Coach clients in self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>
Support clients in navigating community systems, agencies, Medicare programs, and service provider networks.</li><li>
Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>
Empower clients to build confidence and sustain engagement in services through education and skill development.</li><li>
Educate clients on Medicare coverage options, rights, responsibilities, and healthcare decision-making.</li></ul>
Documentation &amp; Data Tracking<ul><li>
Maintain accurate and confidential case records, documenting all client interactions, service outcomes, and Medicare-related support in the approved CRM or case management system.</li><li>
Track service utilization, Medicare counseling activities, and progress toward individualized goals.</li><li>
Analyze data to identify patterns and trends in service access, retention, barriers, and Medicare utilization.</li><li>
Ensure compliance with funding, confidentiality, organizational reporting requirements, and MAP documentation standards.</li><li>
Prepare summaries and updates for quarterly and annual program reports.</li><li>
Ensure all client files meet federal and state MAP requirements for accuracy and confidentiality.</li></ul>
Community Engagement &amp; Outreach<ul><li>
Build and maintain strong relationships with service providers, employers, healthcare organizations, and community agencies.</li><li>
Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>
Support outreach efforts by attending community events, presenting at senior centers, disability resource fairs, and distributing program materials.</li><li>
Represent the Access to Services Program and Medicare Assistance Program at outreach events, community meetings, and trainings.</li><li>
Advocate for improved access, inclusion, and service delivery within community systems.</li><li>
Educate clients and community members about available programs, resources, support networks, and Medicare benefits.</li></ul>
Program Evaluation &amp; Continuous Improvement<ul><li>
Support program evaluation through client satisfaction surveys, case outcomes, and service delivery metrics.</li><li>
Participate in quality assurance activities and program improvement initiatives.</li><li>
Report trends, client barriers, or policy issues to the Program Manager and Program Coordinator for advocacy and system-level change.</li><li>
Collaborate with internal staff to identify opportunities to streamline services and enhance client experiences.</li></ul>
Compliance &amp; Certification<ul><li>
Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>
Participate in training and certification as required by federal or state Medicare Assistance Program guidelines.</li><li>
Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>
Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>
Report any compliance concerns or client safety issues promptly.</li><li>
Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>
Strong case management, advocacy, and crisis intervention skills.</li><li>
Knowledge of healthcare systems, Medicare programs, housing, employment, and social service systems.</li><li>
Ability to provide tailored Medicare counseling, plan comparison, and benefits navigation.</li><li>
Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
High cultural competency and understanding of marginalized or underserved populations.</li><li>
Proficiency in documentation, data tracking, CRM systems, and service reporting.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Ability to work collaboratively with call center representatives, service navigators, and community partners.</li><li>
Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>
Commitment to CSD's values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>
Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>
Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.</li><li>
Experience in community-based programs, healthcare navigation, or service coordination.</li><li>
Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.</li><li>
Valid driver's license and reliable transportation required.</li><li>
Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Medicare Assistance), Reno

Search 10000+ Healthcare program manager jobs near you this October. New roles added regularly across leading industries. Apply today.