healthcare scheduler

Banner Health

<div>Department Name:
Patient Contact Ctr Imaging
Work Shift:
Day
Job Category:
Marketing and Communications
Estimated Pay Range:
$19.06 - $28.60 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care &ndash; and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients' questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states.
A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+. You may be asked to assist/ cross train in other scheduling departments when needed.
Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired.
Full Time Shifts: Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments.
Departments: Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.&hellip;.
Openings: We currently have a few openings for each department which will be discussed during the interview process.
Training: Remote- M-F 8am-4:30pm, this can change depending on department needs, equipment will be provided. Cameras are required during trainings and meetings.
Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace. 
 
CORE FUNCTIONS 
1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 
 
2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient&rsquo;s preference is not available, while adhering to procedures and protocols and ensuring patient safety. 
 
3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. 
 
4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has &ldquo;no surprises&rdquo; at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. 
 
5. Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly. 
 
6. Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility&rsquo;s policy. 
 
7. Where applicable, collects pre-payments and verifies insurance coverage to ensure &ldquo;no surprises&rdquo; and enable patient ease. 
 
8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. 
 
MINIMUM QUALIFICATIONS 
 
High school diploma/GED or equivalent working knowledge. 
 
Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills. 
 
Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company&rsquo;s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. 
 
PREFERRED QUALIFICATIONS 
Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Healthcare Scheduler

BLMS SMC PVT LTD

We are looking for a detail-oriented and highly professional Patient Scheduler to join our growing medical billing team. The ideal candidate must possess excellent communication skills and prior experience in patient scheduling within the healthcare domain.Key Responsibilities:<ul><li>Schedule patient appointments efficiently and accurately</li><li>Handle inbound and outbound calls professionally</li><li>Verify patient demographics and insurance information</li><li>Coordinate with healthcare providers and billing teams</li><li>Maintain accurate records in scheduling systems</li><li>Ensure full compliance with HIPAA regulations and patient confidentiality standards</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years experience as a Patient Scheduler (Healthcare/Medical Billing environment preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong understanding of HIPAA compliance and patient data confidentiality</li><li>Familiarity with EMR/EHR systems</li><li>Ability to handle high call volumes professionally</li><li>Strong organizational and time management skills</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Patient Scheduler

Eduro Healthcare

<div>Company &amp; Job Description Overview:
Rolling Hills Healthcare Healthcare is currently searching for a Nursing Scheduler to join our team!
Schedule: Monday - Friday, on-call weekends
Scheduler Responsibilities:<ul><li>
Schedule nursing staff in coordination with Director of Nursing or designee to meet the needs of the patients and facility.</li><li>
Communicate the staffing schedule to staff on a timely basis.</li><li>
Fill any vacant shifts through coordination with staff.</li><li>
Ensuring schedules are up to date for Direct Care Staff.</li><li>
Preparing and posting daily assignment sheets.</li><li>
Daily attendance tracking.</li><li>
Other duties as needed.</li></ul>
Our facilities deliver outstanding care as well as foster strong employee bonds. We offer short-term to long-term care and a variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you: compassionate, highly skilled, and motivated to make a difference!
**Daily Pay Available**
Scheduler Requirements:<ul><li>
Minimum one year experience with scheduling staff, preferably in a medical setting.</li><li>
Long Term Care experience is preferred.</li><li>
Organized, detail-oriented, computer proficiency, and being able to multi-task.</li><li>
Successful completion of a training and competency evaluation program required.</li><li>
Completion of orientation required by company policy.</li><li>
Health screening and TB test (if required) within two weeks of employment.</li><li>
Mandatory drug test within 90 days of hire.</li><li>
Must be free of criminal activity proven by a criminal background check.</li><li>
Become familiar with and comply to all local, state, and federal regulations relating to the job.</li><li>
Show within three (3) days of hire satisfactory evidence of identity and eligibility for employment.</li></ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Eduro Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Benefits:<ul><li> 
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul></div>

Nursing Scheduler

Oracle

<div>We&rsquo;re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place.
Oracle Health Government Services is seeking a skilled Integration Scheduler to join our mission-driven organization. This position is critical to the supporting our Federal client with the Electronic Health Modernization needs. This position supports hands-on technical integration scheduling for healthcare interfaces with the Oracle Health EHR. 
This role manages complex schedule creation for a wide variety of applications and systems used by the client. The position serves as an important member of our integration team, supporting the scheduling activities required for delivery of all interface-related deployment activities. The ideal candidate will have proven success working with development teams as well as other internal stakeholders to provide information required for meeting contract deadlines. 
Responsibilities :
<ul><li>Responsible for day-to-day mechanics of technical schedule development and maintenance.
</li><li>Ensure schedules are compliant with industry best practices such as DCMA 14-point assessment and GAO guiding schedule principles.
</li><li>Build out new DCMA-compliant schedules as new task orders and modifications are awarded for additional program scope.
</li><li>Responsible for developing and writing client-facing schedule reports.
</li><li>Create regular and ad hoc reports for leadership.
</li><li>Identify, escalate, and monitor schedule-related risks/issues to appropriate POCs.
</li><li>Present schedule-related briefings on leadership calls (internal and external).
</li><li>Work with cross-functional teams, subcontractors, and government partners to regularly maintain schedules.
</li><li>Regularly work with approx. 30-40 different POCs to maintain schedule data.
</li><li>Work as both an individual scheduler who manages specific areas of work but also regularly work with the greater scheduling team to share critical data, cross-project impacts, and areas of process improvement.
</li></ul>Top skills or competencies to be successful:
<ul><li>Experience with EHR implementations (Oracle Health Millennium or Epic)
</li><li>Experience supporting Federal programs, tools, processes, or frameworks.
</li>Experience working in a fast-paced, matrixed environment. 
<li>
</li></ul>Education, certifications, or experience (preferred/required):
<ul><li>Bachelor&rsquo;s plus a minimum of 3 years of scheduling experience.
</li><li>Familiarity with systems development life cycle (SDLC) methodologies.
</li><li>Efficient with written and oral communication
</li><li>Familiar with Office 365 applications such as Word, Outlook, Excel, PowerPoint, etc.
</li><li>Experience with Milestone Pro preferred
</li><li>Strong analytical, problem-solving, and data validation skills.
</li><li>Highly organized and detail oriented.
</li><li>Ability to communicate effectively with stakeholders across multiple levels of management.
</li><li>Ability to work independently, manage multiple priorities, and meet deadlines.
</li><li>Previous Federal Contracting experience preferred.
</li><li>Required travel up to 20%
</li><li>US Citizenship is required with an ability to obtain and maintain a government security clearance.
</li></ul>At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise&mdash;as well as our successes in other industries&mdash;and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients.</div>
 <div>Responsibilities :
<ul><li>Responsible for day-to-day mechanics of technical schedule development and maintenance.
</li><li>Ensure schedules are compliant with industry best practices such as DCMA 14-point assessment and GAO guiding schedule principles.
</li><li>Build out new DCMA-compliant schedules as new task orders and modifications are awarded for additional program scope.
</li><li>Responsible for developing and writing client-facing schedule reports.
</li><li>Create regular and ad hoc reports for leadership.
</li><li>Identify, escalate, and monitor schedule-related risks/issues to appropriate POCs.
</li><li>Present schedule-related briefings on leadership calls (internal and external).
</li><li>Work with cross-functional teams, subcontractors, and government partners to regularly maintain schedules.
</li><li>Regularly work with approx. 30-40 different POCs to maintain schedule data.
</li><li>Work as both an individual scheduler who manages specific areas of work but also regularly work with the greater scheduling team to share critical data, cross-project impacts, and areas of process improvement.</li></ul></div>

Integration Scheduler - EHR implementations (Oracle Health Millennium or Epic)

Rose Senior Living

<div>Required Experience:
**Must have experience scheduling staff in a senior living or healthcare setting **
**Must have previous caregiver and medication pass experience. Must also have the flexibility to occasionally cover unfilled shifts as needed **
Position Title: Secondary Scheduler
Department: Health Services
Schedule: Part time, 24 hours/week
Pay: Starting at $19.00-$21.00 per hour. The position is nonexempt/hourly. The actual pay offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
Reports to: Director of Health Services
Who we are:
Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort style living located in beautiful Novi, Michigan. Life Care Services is a premier provider of senior living in the nation. Our Rose Senior Living Providence Park location is at 47400 Heritage Drive located on the Providence Park Hospital campus. It boasts stunning views of the ITC trail and is nestled in a beautiful natural setting full of wooded areas and Michigan wildlife.
Rose Senior Living offers more than just a job. Our team of passionate professionals enhances the lives of seniors in our community every day. We are looking for more team members who are ready to serve, who want to make an impact, and who enjoy creating memorable experiences for others.
You will enjoy:
<ul><li>Medical, Dental, and Vision Insurance
</li><li>Now Offering DailyPay!
</li><li>401(k) with company match
</li><li>Discount on Edward Rose &amp; Sons apartments for FT and PT team members
</li><li>Employee assistance program
</li><li>PTO earned from day one
</li><li>Discounted or Free meals
</li><li>Unlimited referral bonuses
</li><li>Employee discounts on home furnishings, car rentals, media and activities
</li><li>Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
</li><li>You will enjoy being part of a great team in a fun, engaging work environment!
</li></ul>Who you are:
Dependable <ul><li>- more reliable than spontaneous
</li><li>Must be able to participate in on-call rotation with clinical team
</li><li>Excellent problem-solving and analytical skills
</li><li>People-oriented - enjoys working with staff and managers to assure the scheduling needs of the community
</li>Adaptable/flexible <li>- enjoys doing work that requires frequent shifts in direction
</li><li>At least one year of scheduling/staffing experience in a healthcare setting mandatory
</li><li>Must be willing to work as a medication aide/caregiver when needed
</li><li>Must be comfortable with Microsoft office products (Word, Excel)
</li><li>Excellent computer skills a must, able to work with scheduling software
</li></ul>General Summary:
The secondary scheduler is responsible for accurately maintaining care staff schedules to meet the needs of the community when primary scheduler is unavailable. The secondary scheduler must be an excellent communicator and have the ability to multi-task in our fast paced and active community. 
Essential Job Duties:
<div><ul><li>Coordinates and schedules clinical staff.
</li></ul><ul><li>Ensures adequate staffing coverage for assisted living and memory care neighborhoods, manages call-outs, and maintains shift coverage to meet the mandatory requirements of the facility staffing ratios.
</li></ul><ul><li>Reviews time off requests submitted by staff,and communicates with staff in a timely manner regarding accommodations.
</li></ul><ul><li>Posts employees&rsquo; schedules at least 30 days in advance of the scheduled period, at minimum by the 15 th of each month.
</li></ul><ul><li>Communicates employee status changes to Human Resources as needed.
</li></ul><ul><li>Assists nurse management with administrative and clerical tasks.
</li></ul><ul><li>Tracks attendance for staff; informs management of employees who have excessive tardiness or absences.
</li></ul><ul><li>Updates timecards with applicable corrections and proper coding and ensures timecard exception forms are completed in compliance.
</li></ul><ul><li>Approves bi-weekly timecard process for payroll.
</li></ul><ul><li>May be required to fill in for open Caregiver and/or Medication Aide shifts (if properly credentialed).
</li></ul><ul><li>Walk every floor/unit in the morning and at shift change in the afternoon to verify coverage is accurate as per the schedule.
</li></ul><ul><li>Notify DOHS and HR as needed of any no call/no shows via email including last day work.
</li></ul><ul><li>Enter calls off, PTO, or UTO in scheduling software
</li></ul><ul><li>Update staffing changes in real time using scheduling software to depict staffing needs accurately.
</li></ul><ul><li>Provide support to Caregivers and Medication Aides as needed.
</li></ul><ul><li>Assist with medication administration as directed by clinical leadership
</li></ul><ul><li>Ensure schedule accuracy, printing daily, and posting in designated areas.
</li></ul><ul><li>Monitor employees&rsquo; badges and uniforms. Notify manager of staff not compliant with uniform requirements.
</li></ul><ul><li>Remain on-call for staffing needs.
</li></ul><ul><li>Maintains consistent and clear communication between staff members and leadership.
</li></ul><ul><li>Contact caregivers to fill shifts, implement shift changes and communicate assignment changes to team members.
</li></ul><ul><li>Maintain accurate schedule in scheduling software/program.
</li></ul><ul><li>Timely response of scheduling phone while on-call.
</li></ul><ul><li>Assist with setting up training schedules for new employees.
</li></ul><ul><li>Must be accessible to staff.
</li></ul></div>Life Care Services is an Equal Opportunity Employer 
A history &amp; physical exam, tuberculin skin test or chest X-ray, drug screen, criminal background screening, employment references from previous employers, and verification with the OIG list of excluded individuals/entities to confirm your eligibility to work in health care is required. 
This organization participates in E-Verify</div>

Secondary Clinical Scheduler - Part Time

Lovelace Health System

<div>Overview:
<div>
Join our team as a day shift, full-time, Scheduler in Albuquerque, NM.</div><div></div><div> 
Why Join Us?</div><div></div><div> 
Thrive in a People-First Environment and Make Healthcare Better</div><ul><li>
Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.</li><li>
People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.</li><li>
Make Healthcare Better: We use advanced technology to support our team and enhance patient care.</li></ul>
Get to Know Your Team:<ul><li>
Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors, and advanced practice providers in a broad range of specialties and primary care.</li></ul>
Responsibilities:
<ul><li>Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
</li><li>Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.</li><li>
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
</li><li>Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
</li><li>Shows dedication and commitment to patients through dependable attendance and schedule adherence.</li></ul>
Qualifications:
<div>
Job Requirements:</div><ul><li><div>
High School Diploma or GED equivalent.</div></li><li><div>
Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.</div></li><li><div>
Knowledge of standard office procedures and equipment.</div></li></ul><div>
Preferred Job Requirements:</div><ul><li><div>
Associate degree or higher in a related field of study.</div></li><li><div>
1+ year healthcare background/experience and/or call center experience.</div></li><li><div>
2+ years of experience working in a healthcare field/role or call center environment.</div></li></ul></div>

Scheduler

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work.We value incredible people with incredible skills &ndash; but your commitment to a greater cause is something we value even more.</div><div></div><div> 
Join our team as a Scheduler Pre-Registrar. In the role of Pre-Registrar Scheduler, you will be responsible for receiving phone calls and fax requests to schedule patients for outpatient tests. In this role you will complete pre-registration of scheduled patients, and ensure a valid provider order is obtained.</div><div></div><div> 
Schedule: Monday - Friday 9:30am - 6:00pm</div><div></div><div> 
Remote. Must live in Colorado.</div> 
Job Requirements<div> 
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:</div><ul><li>
1 year previous Radiolody or Patient Access experience preferred.</li><li>
Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-10 codes, preferred.</li><li>
Knowledge of insurance payors including commercial, government, and third party.</li><li>
Ability to work remotely with little to no supervision.</li><li>
Ability to multitask and skills.</li><li>
High School Diploma or GED, required.</li></ul><div>
Physical Requirements - Sedentary work - Prolonged period of sitting and exert up to 10lbs force occasionally</div>
Where You'll Work<div> 
With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.</div> 
Pay Range 
$18.00 - $26.60 /hour</div>

Scheduler/Pre-Registrar

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