healthcare supervisor

Daily Planet Health Services

<div>About the Role: The Nurse Clinic Supervisor plays a pivotal role in overseeing the daily operations of DPHS primary care clinics to ensure the delivery of high-quality patient care. This position involves managing medical assistants, coordinating patient services, and maintaining compliance with healthcare regulations and organizational policies. The supervisor acts as a liaison between nursing personnel, physicians, and administrative teams to facilitate effective communication and workflow. They are responsible for implementing clinical protocols, monitoring performance metrics, and fostering a supportive environment that promotes professional development and patient safety. Ultimately, the Nurse Clinic Supervisor ensures that the clinic operates efficiently while upholding the highest standards of nursing practice and patient satisfaction. To that end, this position supports the clinic floor as needed.
Minimum Qualifications:<ul><li>
Current and valid LPN license in the Virginia.</li><li>
Minimum of 2 years of clinical nursing experience, preferably in an outpatient or clinic setting.</li><li>
At least 1 year of supervisory or leadership experience in a healthcare environment.</li><li>
Strong knowledge of nursing practices, healthcare regulations, and patient care standards.</li></ul>
Preferred Qualifications:<ul><li>
Bachelor of Science in Nursing (BSN) degree or equivalent.</li><li>
Experience with electronic health record (EHR) systems and healthcare informatics.</li><li>
Experience working with underserved populations, such as those experiencing homelessness.</li><li>
Previous experience working in a multidisciplinary healthcare team environment.</li></ul>
Responsibilities:<ul><li>
Supervise, coordinate, and schedule nursing staff to ensure efficient clinic operations and quality patient care.</li><li>
Support the development of nursing policies, procedures, and protocols in alignment with regulatory standards and best practices.</li><li>
Manage vaccine inventory and clinic supplies across all sites.</li><li>
Monitor patient care delivery and address any issues related to clinical performance or patient safety.</li><li>
Collaborate with physicians, healthcare providers, and administrative personnel to optimize patient flow and resource utilization.</li><li>
Conduct staff training, performance evaluations, and provide mentorship to support professional growth and competency.</li><li>
Manage scheduling, staffing levels, and workload distribution to meet clinic demands effectively.</li><li>
Ensure compliance with healthcare laws, accreditation standards, and organizational policies.</li><li>
Participate in quality improvement initiatives and data analysis to enhance clinical outcomes and patient satisfaction.</li></ul>
Skills: The Nurse Clinic Supervisor utilizes clinical expertise and leadership skills daily to guide nursing staff in delivering exceptional patient care. Strong communication and interpersonal skills are essential for coordinating between healthcare providers, patients, and administrative teams to ensure smooth clinic operations. Critical thinking and problem-solving abilities are applied to address clinical challenges, optimize workflows, and implement quality improvement initiatives. Proficiency with healthcare technology, including electronic health records, supports accurate documentation and data-driven decision-making. Additionally, organizational and time management skills enable the supervisor to effectively manage staffing, training, and compliance responsibilities, fostering a productive and patient-centered clinical environment.
EOE</div>

Nurse Clinic Supervisor

HCA Healthcare Physician Services

<div>Do you have the career opportunities as a(an) Non-Licensed Clinic Supervisor you want with your current employer? We have an exciting opportunity for you to join Kansas City Joint Replacement which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">GENERAL SUMMARY OF DUTIES:
Manages practice functions related to the operations and quality of the clinic as assigned. Typically functions within a Level 2 or Level 3 Practice.
SUPERVISOR: Practice Manager
DUTIES INCLUDE BUT NOT LIMITED TO:
<ul><li>Helps establish/implement goals, objectives, policies, procedures and systems for the assigned clinic areas.</li></ul>
<ul><li>Participates in the development and implementation of clinical plans.</li></ul>
<ul><li>Trains/orients, and supervises departmental personnel. Responsible for work assignment and daily operations.</li></ul>
<ul><li>May assist with selection/hiring, evaluating performance and recommending pay increases, promotions, or disciplinary action.</li></ul>
<ul><li>Resolves problems to ensure compliance with regulations and standards.</li></ul>
<ul><li>Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, which may include billing, insurance, fee schedules, credit/collections, purchasing, and space planning.</li></ul>
<ul><li>Monitors and controls clinical expenditures to remain within budget.</li></ul>
<ul><li>Serves as liaison between clinic and external agencies.</li></ul>
<ul><li>Works with medical staff to ensure quality patient care and services are provided.</li></ul>
<ul><li>Participates in professional development activities to keep current with health care trends and practices.</li></ul>
<ul><li>Maintains strictest confidentiality and privacy.</li></ul>
<ul><li>Performs related work as required.</li></ul>
<ul><li>Practice and adhere to the &ldquo;Code of Conduct&rdquo; philosophy and &ldquo;Mission and Value Statement&rdquo;.</li></ul>
EDUCATION:
<ul><li>No education requirements</li></ul>
EXPERIENCE:
<ul><li>Minimum of one year of experience in a medical office, acute care or clinical outpatient setting is required. Previous supervisory experience in a clinical setting is preferred.
</li></ul>CERTIFICATION/LICENSE:
<ul><li>No license requirements</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul><li>Knowledge of organizational policies, procedures and systems.</li></ul>
<ul><li>Knowledge of health care administration practices.</li></ul>
<ul><li>Knowledge of computer systems and applications.</li></ul>
<ul><li>Knowledge of government and reimbursement regulations and requirements.</li></ul>
<ul><li>Skill in planning, organizing, delegating and supervising.</li></ul>
<ul><li>Skill in verbal and written communication.</li></ul>
<ul><li>Skill in researching, preparing, and presenting comprehensive reports.</li></ul>
<ul><li>Ability to take initiative and to exercise independent judgment, decision‐making and problem-solving expertise.</li></ul>
<ul><li>Ability to work effectively with staff, patients, public, external agencies.</li></ul>
Benefits</h5>
Kansas City Joint Replacement, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Non-Licensed Clinic Supervisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Non-Licensed Clinic Supervisor

BJC HealthCare

<div><div>Are you looking for a career as a Virtual Patient Observer Supervisor? Look no further than BJC! As a Virtual Patient Observer Supervisor at BJC Healthcare, you play a crucial role in the delivery of high-quality patient care. Join our Virtual Patient Observation Team team to be an integral part of delivering precise and reliable observation that impact patient outcomes positively.</div> 
<div></div><ul><li>
Full Time, Set Schedule: 12 hour shifts</li><li>
Day Shift: 6am-630p</li><li>
Every other weekend</li><li>
Preferred Supervisor Experience</li></ul> 
<div></div>
 
Overview 
 
Preferred Qualifications 
Role Purpose
The Centralized Telemetry Supervisor is responsible to the Telemetry Manager and all HSO patients across BJC (excluding IL hospitals). Assists Centralized Telemetry manager in daily operations management, including hiring, supervision and mentoring staff; preparing, maintaining and updating employee schedules, troubleshooting technical and employee relations issues; assists training coordinator with onboarding, orientation, and quality control; assists manager with budgetary and financial analysis and reporting. 
Responsibilities<ul><li>
Manages individual(s) including but not limited to: hires, trains, assigns work, manages &amp; evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.</li><li>
May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.</li><li>
Assists with researching, evaluating, selecting and implementing systems which improve efficiency of work unit operations.</li><li>
Assists manager with regulatory compliance and budgetary /revenue goals for department. Manages daily billing to capture revenue for patients being monitored for fewer than 12 &ndash; 24 hours. Monitors equipment inventory and usage; order supplies as needed for continuity of care and safety.</li><li>
Builds relationships with other departments to ensure continuity and quality of patient care. Conduit between nursing staff and Monitor Technicians to resolve conflicts and elevate status and relationships of Monitor Technicians with nursing staff. Resolves critical issues and emergencies in absence of manager.</li></ul>
Minimum Requirements
Education<ul><li>
High School Diploma or GED</li></ul>
Preferred Requirements
Experience<ul><li>
2-5 years</li></ul>
Supervisor Experience<ul><li>
2-5 years</li></ul>
 
Benefits and Legal Statement 
BJC Total Rewards
At BJC we&rsquo;re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.<ul><li>
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date</li><li>
Disability insurance* paid for by BJC</li><li>
Annual 4% BJC Automatic Retirement Contribution</li><li>
401(k) plan with BJC match</li><li>
Tuition Assistance available on first day</li><li>
BJC Institute for Learning and Development</li><li>
Health Care and Dependent Care Flexible Spending Accounts</li><li>
Paid Time Off benefit combines vacation, sick days, holidays and personal time</li><li>
Adoption assistance</li></ul></div>

Supervisor, Virtual Patient Observation

Quest Diagnostics

<div>Phlebotomy Supervisor - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $58,656 - $113,960.00 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. 


Benefits information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul>
Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.<div>
<div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div><ul><li>Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.</li>
<li>Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.</li>
<li>Where applicable, ensures all Federal, State &amp; local licensure requirements are met, working with the QA and Medical Director's offices.</li>
<li>Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.</li>
<li>Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)</li>
<li>Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.</li>
<li>Relocate/open/close PSCs, IOPs and RRLs.</li>
<li>Oversees inventory process for supervised facilities.</li>
<li>Participates in the interview, selection and hiring of new employees.</li>
<li>Responsible for training, coaching, supervision and development of staff.</li>
<li>Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.</li>
<li>Holds regularly scheduled meetings for dissemination of all information to staff.</li>
<li>Ensures all employees meet requirements for driving on company business.</li>
<li>Tracks/enters time/attendance of employees.</li>
<li>Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities.</li>
<li>Prepares month-end reports.</li>
<li>May perform training and onboarding of new Clients.</li>
<li>Investigates/resolves and responds to customer complaints appropriately and effectively.</li>
<li>Responsible to ensure Quest improvement and/or standardization initiatives are implemented.</li>
<li>Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.</li>
<li>Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.</li>
<li>Participates on process improvement teams, or other initiatives to meet management objectives.</li>
<li>Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.</li>
<li>Demonstrates and lives the Values of Quest Diagnostics.</li>
<li>All other duties as assigned, within scope of the position.</li>
</ul>
Required Work Experience:
<ul><li>Minimum two years prior supervisory experience or demonstrated leadership experience</li>
<li>Minimum five years&rsquo; experience in phlebotomy, laboratory or other healthcare environments</li>
</ul>
Preferred Work Experience:
<ul><li>Customer service in a retail or service environment preferred.</li>
</ul>
Physical and Mental Requirements:
<ul><li>Extensive use of phone and PC</li>
<li>Prolonged standing/sitting</li>
<li>Fine dexterity with hands/steadiness</li>
<li>Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time</li>
<li>Talking</li>
<li>Vision - requires constant mental visual attention to details.</li>
<li>Walking</li>
<li>Balancing</li>
<li>Bending/Kneeling</li>
<li>Pushing/Pulling</li>
<li>Reaching/Twisting</li>
</ul>
Knowledge:
<ul><li>The position requires the ability to effectively communicate in English.</li>
</ul>
Skills:
<ul><li>Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.</li>
<li>Must have valid driver's license and clean driving record.</li>
<li>Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
</li><li>Capable of handling multiple priorities in a high-volume setting.</li>
<li>Proficient PC skills including experience using MS Office applications.
</li><li>Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
</li><li>Must be able to manage individuals in multiple geographies/locations</li>
<li>Position requires travel.</li>
</ul>
Education
<ul>
<li>Bachelor&rsquo;s Degree Business Administration, Healthcare or related field (Preferred)</li>
<li>High School Diploma or Equivalent (Required)</li>
</ul>
Languages
<ul>
<li>English (Required)</li>
</ul>
Licenses and Certifications
<ul>
<li>Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)</li>
</ul>
Work Requirements
<ul>
<li>Travel Required</li></ul></div>

Phlebotomy Supervisor

RWJBarnabas Health

<div>Req #: 0000241695
 
Category: Medical Scribe
 
Status: Full-Time
 
Shift: Day
 
Facility: Emergency Medicine Associates
 
Department: ER Physician - CMC
 
Pay Range: $49,177.00 - $65,183.00 per year
 
<div><div>Location:
</div><div>99 NJ-37, Toms River, NJ 08755</div> 
</div> 
<div>Job Title: Supervisor
Location: Emergency Medicine Associates
Department Name: ER Physician - CMC
Req #: 0000241695
Status: Salaried
Shift: Day
Pay Range: $49,177.00 - $65,183.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The scribe supervisor supervises the scribe staff at their assigned RWJBH facility. This includes managing scribe job performance, ensuring proper on-boarding and training, and providing real time feedback and coaching. She/he/they are responsible for creating the site monthly scribe schedule and managing staffing and coverage and serves as the site's lead point of contact for and between site clinicians, corporate management, and scribes. The supervisor must use good judgment and discretion in ensuring effective and efficient scribe operations.
Qualifications:
Required:<ul><li>
High School Diploma</li><li>
Completion of science or clinical coursework at the undergraduate level or above.</li><li>
Work, Volunteer, or Shadowing experience in the healthcare field.</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s Degree</li><li>
Experience in a direct patient care environment (Medical Scribe, Patient Care Technician, Medical Assistant, EMT).</li></ul>
Scheduling Requirements:<ul><li>
Employee will rotate through all shifts: 7:00am-7:00pm, 11:00am-11:00pm</li><li>
Full Time, 40 hours per week</li><li>
3-4 shifts per week</li><li>
Shifts are 7 days per week</li><li>
2 Weekend Shifts (Both Saturday and Sunday) per month.</li></ul>
Essential Functions:<ul><li>
Supervise Medical Scribe staff of 20 to 50+ on all shifts at assigned facility</li><li>
Maintain knowledge of and ensure adherence to department and system policies</li><li>
Ensure New Hire Medical Scribes receive proper on-boarding to system, department and role</li><li>
Provide training, mentoring, and coaching to site Medical Scribes</li><li>
Seek out performance feedback from key stakeholders and deliver feedback to Medical Scribe in real time and during annual performance assessment process</li><li>
Properly address Medical Scribe issues and concerns inclusive of properly navigating the performance management action process</li><li>
Create monthly site Medical Scribe schedule</li><li>
Manage daily site schedule, including addressing open shifts/call-outs to ensure proper coverage on all shifts</li><li>
Responsible for managing Medical Scribes&rsquo; time cards, ensuring timely and accurate pay</li><li>
Participate in recruiting and interviewing and interviewing Medical Scribe candidates; provides feedback re: candidate(s) of choice</li><li>
Drive to completion department initiatives for assigned site, including but not limited to meeting site revenue cycle metrics</li><li>
Conduct individual and site wide chart review during and after initial employee training, with subsequent continuing education as needed</li><li>
Attend monthly meetings with corporate management, site Medical Director; and other meetings as needed</li><li>
Conduct quarterly site meetings</li><li>
Develop and maintain site manual</li><li>
Help identify areas of improvement in the Medical Scribe work flow</li><li>
Timely response to all communications</li><li>
May be required to work a minimum of one clinical shift per week or three per month as a Medical Scribe, depending on business needs</li><li>
Perform other duties as assigned</li></ul>
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees&rsquo; physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:<ul><li>
Paid Time Off including Vacation, Holidays, and Sick Time</li><li>
Retirement Plans
</li><li>Medical and Prescription Drug Insurance
</li><li>Dental and Vision Insurance
</li><li>Disability and Life Insurance
</li><li>Paid Parental Leave</li><li>
Tuition Reimbursement</li><li>
Student Loan Planning Support</li><li>
Flexible Spending Accounts</li><li>
Wellness Programs
</li><li>Voluntary Benefits (e.g., Pet Insurance)</li><li>
Community and Volunteer Opportunities</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon</li><li>
&hellip;.and more!</li></ul>
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer</div>

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
<ul><li>
Paid Time Off (PTO)</li><li>
Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul> 
 
RWJBarnabas Health is an Equal Opportunity Employer</div>

Supervisor, Emergency Medicine

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

Texas Back Institute

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a(an) Clinic Manager Non Licensed you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Texas Back Institute offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Clinic Manager Non Licensed where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
Job Summary and Qualifications
Overall Description: The Call Center Supervisor is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.
Responsibilities include:<ul><li>
Supervise a team of 9 call center specialists to ensure productivity, quality, customer service, and compliance with policy requirements</li><li>
Answer calls, schedule appointments, respond to medical records requests, etc.</li><li>
Provide direction to team members and serve as an internal subject-matter-expert to meet service level expectations</li><li>
Implement and oversee the professional development of team to identify technical and training needs</li><li>
Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects</li><li>
Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed</li><li>
Collaborate with other department leaders and providers to ensure performance standards and expectations of the team are met</li><li>
Assist in hiring and onboarding new hires</li><li>
Prepare annual performance evaluation and feedback/coaching year round to team</li></ul><ul><li>
Competencies
<ul><li>Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.
</li><li>Present a professional image.
</li><li>Demonstrates exemplary customer service skills for both internal and external customers.
</li><li>Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.</li></ul></li></ul>
What Qualifications you will need: 
EDUCATION: 
 
<ul><li>Graduate from a recognized training facility for medical assistants, and course-work in health care office management are preferred.</li></ul><ul><li> 
Additional appropriate experience as a Medical Assistant may be substituted for the education requirement. 
</li></ul> 
EXPERIENCE:<ul><li> 
Minimum of two years of experience in a medical office, acute care or clinical outpatient setting is required. A minimum of one-year previous supervisory experience in a medical office, acute care or outpatient setting is required.</li></ul> 
CERTIFICATION/LICENSE: 
 
<ul><li>No license requirements</li></ul> 
Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Clinic Manager Non Licensed opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Call Center Manager

Search 10000+ Healthcare supervisor jobs near you this April. New roles added regularly across leading industries. Apply today.