healthcare trainer

VHC Health

<div>Position Title: Epic Principal Trainer, Beacon Job Description:

Purpose &amp; Scope:
This position is responsible for the design, development and maintenance of the Epic training environment, training materials and methods for clinical and non-clinical end users under the direction of a IS Education and Epic Training Manager. Training is typically conducted in the classroom as well as in the practice. The Principal Trainer typically support an assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application. 
Incumbents must have the ability to understand and translate the functionality of Epic system configuration and workflow validations into a training environment development, easy to understand classroom presentations, and prepare and manage requirements for training sessions in collaboration with the project team. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the manager. 
 
As members of enterprise and/or local system project teams, Principal Trainers typically collaborate at all levels of the organization to deliver customized curriculum and coaching to employees. Formulates teaching content and determines instructional methods, utilizing knowledge of specified training methods including individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Selects and / or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, reference works and newsletters. They lead discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. In addition to training end-users within the facility, they will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates. Evaluates the effectiveness of education and training provided. Additional responsibilities include project management of small projects and participation in department projects.
Education:
Bachelor&rsquo;s degree in related field (Education, Information Services, Nursing, Healthcare, etc.). Incumbents who do not hold degrees may qualify if they have achieved applicable certifications and/or requisite work experience in training or healthcare.
Experience:<ul><li>Four years or more demonstrated experience facilitating classroom, on-line and one-on-one training. Previous experience in a healthcare or clinical setting strongly preferred (Periop, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&amp;D, Radiology, Laboratory, Cardiology, or the Ambulatory Clinic setting).</li><li>Experience in training in an Epic enterprise implementation environment or in Epic installation is preferred.</li><li>Strong presentation skills.</li><li>Strong &ldquo;people skills&rdquo; and effective communication and organization skills required.</li><li>Previous Informatics experience preferred.</li><li>Proficient with Microsoft Office Suite, email, intranet, internet, and other systems. An ability to effectively adapt to changing curriculum required.</li></ul>
Certification/Licensure:<div>
Epic Certification: application specific to be obtained within 6 months.</div></div>

Epic Principal Trainer, Beacon

biniTelecom

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

Oracle

<div>This position is working with our federal clients; US Citizenship is required.
 We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration</div>
 <div>Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities.</div>

Clinical Trainer - Perioperative

<div><div>This position is working with our federal clients; US Citizenship is required.
 </div>We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration 
Responsibilities
Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities. 
Career Level - IC3</div>

Clinical Training Consultant - INA

<div>This position is working with our federal clients; US Citizenship is required.
 We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration</div>
 <div>Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities.</div>

Clinical Trainer - Pharmacy

We are seeking a highly skilled and results-driven Female Corporate Trainer to spearhead our training department for high-intent USA healthcare campaigns. The ideal candidate will have a mastery of the ACA (Affordable Care Act) and Medicare landscapes, with the ability to transform new recruits into top-performing enrollment specialists.This role is critical to our operations in the North American market and requires a dedicated professional capable of managing the Night Shift while maintaining a high-energy, professional learning environment.Core Responsibilities<ul><li>Campaign Training: Develop and execute end-to-end training modules for ACA and Medicare campaigns, covering plan benefits, eligibility criteria, and compliance.</li><li>Skill Development: Conduct intensive workshops on sales closing techniques, rebuttal handling, and neutral accent neutralization.</li><li>Quality &amp; Compliance: Audit calls to ensure agents adhere to CMS guidelines and campaign-specific protocols, providing real-time feedback and corrective coaching.</li><li>Content Management: Update scripts and training manuals to reflect seasonal changes in the US insurance market (AEP/OEP).</li><li>Performance Analytics: Track and report on trainee &quot;nesting&quot; performance, ensuring a high graduation rate from training to the production floor.</li></ul>Job Requirements<ul><li>Professional Experience: 3 to 5 years of experience specifically as a Trainer in a BPO or call center environment.</li><li>Domain Expertise: Extensive knowledge of USA insurance verticals, specifically Medicare and ACA.</li><li>Communication Mastery: Exceptional spoken and written English skills; must be able to draft professional training materials and communicate fluently with US-based stakeholders.</li><li>Shift Requirement: Must be able to work the Night Shift (US Eastern/Central Standard Time).</li><li>Leadership: Proven ability to manage a classroom and mentor individuals toward meeting strict KPIs.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>A professional, secure, and growth-oriented work environment.</li><li>Opportunities to lead and scale training operations within a rapidly expanding agency.</li></ul>How to ApplyIf you have the expertise and the drive to build a world-class sales team, please submit your updated resume. Candidates with direct experience in USA Health Insurance campaigns will be prioritized.Pay: Rs80,000.00 - Rs120,000.00 per dayWork Location: In person

Call Center Trainer (5 Years - Minimum Experience)

MEDIKO Inc

<div>MEDIKO: Mission driven &amp; committed to delivering high-quality medical care to the communities we serve.
Our dedicated Healthcare Professionals find meaning, support and new opportunities to learn and grow their skills every day. It&rsquo;s what sets us apart from other healthcare industries and drives our success in the correctional healthcare space.
Whether you are just graduating from nursing school or bringing years of experience to your new position at MEDIKO, you will benefit from our competitive compensation, commitment to safety and exposure to the diverse healthcare needs of the clients we serve.
If you&rsquo;re ready to take on a role that will enrich your career and make a real impact to your community, we encourage you to APPLY TODAY to get the conversation started!
The Competency Trainer supports the delivery of competency restoration services for inmates with mental illness who have been deemed incompetent to stand trial. This role facilitates structured group sessions focused on legal education, court processes, and the development of skills necessary to assist in one&rsquo;s legal defense.
This position is a shared role and may also support general administrative functions at the site. The Competency Trainer works under the direction of clinical leadership and collaborates closely with mental health, custody, and legal teams to support treatment goals and program compliance.
How YOU can Make an Impact:<ul><li>
Competency Restoration Support</li><li>
Facilitate competency restoration groups for inmates, focusing on legal education, court procedures, and ability to assist in their defense.
</li><li>Deliver structured curriculum in a clear, consistent, and engaging manner appropriate to the correctional setting.
</li><li>Adapt instructional methods and materials to meet varying cognitive abilities, mental health needs, and learning styles.
</li><li>Documentation and Progress Tracking</li><li>
Assess and document inmate participation, comprehension, and progress toward competency.
</li><li>Maintain accurate, timely, and confidential clinical and behavioral records in accordance with policy and regulatory requirements.
</li><li>Communicate observations and progress updates to the clinical team to support treatment planning.
</li><li>Collaboration and Coordination</li><li>
Collaborate with mental health staff, custody personnel, and legal stakeholders to support program effectiveness and continuity of care.
</li><li>Participate in team meetings and case discussions as appropriate.
</li><li>Ensure adherence to facility procedures, safety protocols, and program requirements.
</li><li>Administrative Support (Shared Role)</li><li>
Provide general administrative support as needed, which may include scheduling, data entry, file management, and coordination of program materials.
</li><li>Assist with tracking program participation, reporting, and other operational needs.</li><li>
Perform other related duties as assigned.</li></ul>
What we Ask of YOU:
<ul><li><div><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in psychology, criminal justice, social services, or related field preferred.</li><li>
Additional certifications or specialized training may be required depending on the function (e.g., Certified Human Resources Professional (PHR) for HR roles, Certified Public Accountant (CPA) for Finance roles, etc.).</li><li>
Minimum of 2-3 years of relevant experience in the specific functional area (e.g., HR, Finance, Sales, Marketing, Operations, etc.).</li><li>
Experience in healthcare, correctional healthcare, or a regulated industry is preferred.</li><li>
Demonstrated success in applying function-specific skills (e.g., employee relations for HR, financial reporting for Finance, or sales strategy for Sales) is required.</li><li>
Knowledge of relevant industry-specific regulations, compliance standards, and best practices may be required, particularly for roles in highly regulated functions like HR and Finance.</li><li>
Relevant industry certifications based on the role (e.g., PHR, SHRM-CP, CPA, etc.).</li><li>
Active CPR/BLS certificate required (American Heart Association/American Red Cross guideline approved), if role is located in a correctional facility.</li></ul></div></li></ul>
Joining MEDIKO comes with perks to support you in your personal and professional journey:
<ul><li>Competitive Pay and MVP Bonus Program</li><li>
Benefits package including Medical, Dental, and Vision insurance for you and your family</li><li>
Preferred Pharmacy Network options</li><li>
MDLIVE virtual Provider telehealth options</li><li>
Wellness program</li><li>
Health Savings Accounts and Health Reimbursement Account options with company match</li><li>
Employer-paid Life Insurance Policy/AD&amp;D, Long-Term Disability and Short-Term Disability coverage</li><li>
Optional Voluntary coverage for Life Insurance, Accident, Critical Illness, and Hospital Indemnity plans</li><li>
Paid portion of Maternity Leaves</li><li>
Employee Assistance Program</li><li>
Generous Paid Time Off (PTO) including 10 Holidays and flexible Floating Holidays</li><li>
Participation in the MEDIKO 401(k) Retirement Plan with company match</li><li>
Employee Referral Bonuses
</li><li>Tuition Reimbursement Assistance Plan</li><li>
Free Continuing Education</li><li>
Access to Perks and Discounts at nationally recognized chains, service providers and retailers</li></ul>
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div>

Competency Trainer

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