healthcare trainer

biniTelecom

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

Oracle

<div>This position is working with our federal clients; US Citizenship is required.
 We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration</div>
 <div>Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities.</div>

Clinical Trainer - Perioperative

We are seeking a highly skilled and results-driven Female Corporate Trainer to spearhead our training department for high-intent USA healthcare campaigns. The ideal candidate will have a mastery of the ACA (Affordable Care Act) and Medicare landscapes, with the ability to transform new recruits into top-performing enrollment specialists.This role is critical to our operations in the North American market and requires a dedicated professional capable of managing the Night Shift while maintaining a high-energy, professional learning environment.Core Responsibilities<ul><li>Campaign Training: Develop and execute end-to-end training modules for ACA and Medicare campaigns, covering plan benefits, eligibility criteria, and compliance.</li><li>Skill Development: Conduct intensive workshops on sales closing techniques, rebuttal handling, and neutral accent neutralization.</li><li>Quality &amp; Compliance: Audit calls to ensure agents adhere to CMS guidelines and campaign-specific protocols, providing real-time feedback and corrective coaching.</li><li>Content Management: Update scripts and training manuals to reflect seasonal changes in the US insurance market (AEP/OEP).</li><li>Performance Analytics: Track and report on trainee &quot;nesting&quot; performance, ensuring a high graduation rate from training to the production floor.</li></ul>Job Requirements<ul><li>Professional Experience: 3 to 5 years of experience specifically as a Trainer in a BPO or call center environment.</li><li>Domain Expertise: Extensive knowledge of USA insurance verticals, specifically Medicare and ACA.</li><li>Communication Mastery: Exceptional spoken and written English skills; must be able to draft professional training materials and communicate fluently with US-based stakeholders.</li><li>Shift Requirement: Must be able to work the Night Shift (US Eastern/Central Standard Time).</li><li>Leadership: Proven ability to manage a classroom and mentor individuals toward meeting strict KPIs.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>A professional, secure, and growth-oriented work environment.</li><li>Opportunities to lead and scale training operations within a rapidly expanding agency.</li></ul>How to ApplyIf you have the expertise and the drive to build a world-class sales team, please submit your updated resume. Candidates with direct experience in USA Health Insurance campaigns will be prioritized.Pay: Rs80,000.00 - Rs120,000.00 per dayWork Location: In person

Call Center Trainer (5 Years - Minimum Experience)

<div><div>This position is working with our federal clients; US Citizenship is required.
 </div>We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration 
Responsibilities
Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities. 
Career Level - IC3</div>

Clinical Training Consultant - INA

<div>This position is working with our federal clients; US Citizenship is required.
 We&rsquo;re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
 Our mission? To create a human-centric healthcare experience powered by unified global data.
It&rsquo;s a big challenge, but big challenges are what we do best. We&rsquo;re already transforming some of the world&rsquo;s largest health systems&mdash;helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you&rsquo;re excited about making healthcare more human, you&rsquo;ve come to the right place. 
Oracle Health Consulting is seeking an experienced Clinical Trainer to deliver and continuously improve training programs supporting large-scale EHR implementations and adoption efforts&mdash;particularly in Federal environments. This role blends advanced clinical training delivery with consulting-grade workflow expertise and select back-end/build knowledge to ensure end users are prepared, confident, and productive at go-lives and beyond.
This role will need to support one of the following specialties/workstreams below:
- Inpatient Nursing
- Oncology
- Pharmacy (including supply chain/inventory-related workflows where applicable)
- Perioperative / Anesthesia
- Revenue Cycle
- Registration</div>
 <div>Training Strategy &amp; Delivery
- Deliver training programs (in-person and virtual) across multiple skill levels and audiences, including deployment and go-live training.
- Work in partnership with the Design Learning Consultants to review and provide recommended updates to training content and enablement assets (job aids, guides, scenario-based exercises) to reflect workflow and build changes.
- Apply adult learning principles and data-driven approaches to improve learner engagement and retention.
Clinical &amp; Operational Workflow Enablement (Consulting + Adoption Focus)
- Provide clinical subject matter expertise across a specific training program.
- Support change management and end-user adoption by identifying gaps, resistance points, and practical remediation strategies.
Training Quality, Coaching, and Performance Improvement
- Assess trainer effectiveness and provide structured coaching through observations and 1:1 feedback sessions to improve delivery consistency and outcomes.
- Identify knowledge gaps and implement targeted interventions (refresher training, office hours, microlearning, remediation pathways).
- Monitor training impact and contribute to continuous improvement cycles based on feedback and performance trends.
Measurement, Reporting &amp; Stakeholder Management
- Track and analyze training KPIs (e.g., satisfaction, completion, proficiency/skill improvements) and tailor training plans accordingly.
- Provide status updates to senior leaders and project teams, communicating progress, risks, and recommendations.
- Collaborate cross-functionally (clinical, technical, operations, and external partners) to align training with solution design and organizational goals.
EMR / Back-End and Cross-Domain Enablement (Depth Expectations)
- Leverage deeper solution knowledge to explain system behavior, workflow interdependencies, and design decision impacts to both clinical and operational audiences.
- Contribute to solution readiness by aligning training scenarios to configuration decisions and helping mitigate workflow/build-related risks.
Compliance, Security, and Working Model
- Work in accordance with corporate and organizational security policies and procedures; safeguard corporate and client assets.
- Willingness to work additional or irregular hours as needed and allowed by local regulations (common during go-lives).
- Certain client-facing roles may require compliance with immunization and occupational health mandates. 
Basic Qualifications
- Education: bachelor&rsquo;s degree in nursing, Healthcare Administration, Learning &amp; Development, Business, or related field (or equivalent experience).
- Clinical background:
 - Licensed healthcare practice experience
 - Professional license (e.g., Registered Nurse)
- Experience:
 - Some experience delivering EHR training, adult learning, coaching, and supporting end-user adoption in healthcare environments.
 - Experience working cross-functionally with clinical, operational, and technical stakeholders.
- Core skills: strong communication skills; ability to explain complex concepts clearly; adaptability and customer focus.
- Technical tools: proficiency with Microsoft Office; familiarity with LMS and digital learning tools preferred. 
Preferred Qualifications
- Experience with large-scale EHR implementations, including Federal agencies or similarly regulated environments.
 - Experience conducting needs analysis, developing training programs, and assessing training effectiveness.
- Advanced degree in Informatics or related discipline.
- Demonstrated ability to incorporate data analysis into training strategy and performance improvement. 
Travel &amp; Work Environment
- Travel up to 100% based on project needs, including customer site support for deployment and go-live activities.</div>

Clinical Trainer - Pharmacy

MEDIKO Inc

<div>MEDIKO: Mission driven &amp; committed to delivering high-quality medical care to the communities we serve.
Our dedicated Healthcare Professionals find meaning, support and new opportunities to learn and grow their skills every day. It&rsquo;s what sets us apart from other healthcare industries and drives our success in the correctional healthcare space.
Whether you are just graduating from nursing school or bringing years of experience to your new position at MEDIKO, you will benefit from our competitive compensation, commitment to safety and exposure to the diverse healthcare needs of the clients we serve.
If you&rsquo;re ready to take on a role that will enrich your career and make a real impact to your community, we encourage you to APPLY TODAY to get the conversation started!
The Competency Trainer supports the delivery of competency restoration services for inmates with mental illness who have been deemed incompetent to stand trial. This role facilitates structured group sessions focused on legal education, court processes, and the development of skills necessary to assist in one&rsquo;s legal defense.
This position is a shared role and may also support general administrative functions at the site. The Competency Trainer works under the direction of clinical leadership and collaborates closely with mental health, custody, and legal teams to support treatment goals and program compliance.
How YOU can Make an Impact:<ul><li>
Competency Restoration Support</li><li>
Facilitate competency restoration groups for inmates, focusing on legal education, court procedures, and ability to assist in their defense.
</li><li>Deliver structured curriculum in a clear, consistent, and engaging manner appropriate to the correctional setting.
</li><li>Adapt instructional methods and materials to meet varying cognitive abilities, mental health needs, and learning styles.
</li><li>Documentation and Progress Tracking</li><li>
Assess and document inmate participation, comprehension, and progress toward competency.
</li><li>Maintain accurate, timely, and confidential clinical and behavioral records in accordance with policy and regulatory requirements.
</li><li>Communicate observations and progress updates to the clinical team to support treatment planning.
</li><li>Collaboration and Coordination</li><li>
Collaborate with mental health staff, custody personnel, and legal stakeholders to support program effectiveness and continuity of care.
</li><li>Participate in team meetings and case discussions as appropriate.
</li><li>Ensure adherence to facility procedures, safety protocols, and program requirements.
</li><li>Administrative Support (Shared Role)</li><li>
Provide general administrative support as needed, which may include scheduling, data entry, file management, and coordination of program materials.
</li><li>Assist with tracking program participation, reporting, and other operational needs.</li><li>
Perform other related duties as assigned.</li></ul>
What we Ask of YOU:
<ul><li><div><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in psychology, criminal justice, social services, or related field preferred.</li><li>
Additional certifications or specialized training may be required depending on the function (e.g., Certified Human Resources Professional (PHR) for HR roles, Certified Public Accountant (CPA) for Finance roles, etc.).</li><li>
Minimum of 2-3 years of relevant experience in the specific functional area (e.g., HR, Finance, Sales, Marketing, Operations, etc.).</li><li>
Experience in healthcare, correctional healthcare, or a regulated industry is preferred.</li><li>
Demonstrated success in applying function-specific skills (e.g., employee relations for HR, financial reporting for Finance, or sales strategy for Sales) is required.</li><li>
Knowledge of relevant industry-specific regulations, compliance standards, and best practices may be required, particularly for roles in highly regulated functions like HR and Finance.</li><li>
Relevant industry certifications based on the role (e.g., PHR, SHRM-CP, CPA, etc.).</li><li>
Active CPR/BLS certificate required (American Heart Association/American Red Cross guideline approved), if role is located in a correctional facility.</li></ul></div></li></ul>
Joining MEDIKO comes with perks to support you in your personal and professional journey:
<ul><li>Competitive Pay and MVP Bonus Program</li><li>
Benefits package including Medical, Dental, and Vision insurance for you and your family</li><li>
Preferred Pharmacy Network options</li><li>
MDLIVE virtual Provider telehealth options</li><li>
Wellness program</li><li>
Health Savings Accounts and Health Reimbursement Account options with company match</li><li>
Employer-paid Life Insurance Policy/AD&amp;D, Long-Term Disability and Short-Term Disability coverage</li><li>
Optional Voluntary coverage for Life Insurance, Accident, Critical Illness, and Hospital Indemnity plans</li><li>
Paid portion of Maternity Leaves</li><li>
Employee Assistance Program</li><li>
Generous Paid Time Off (PTO) including 10 Holidays and flexible Floating Holidays</li><li>
Participation in the MEDIKO 401(k) Retirement Plan with company match</li><li>
Employee Referral Bonuses
</li><li>Tuition Reimbursement Assistance Plan</li><li>
Free Continuing Education</li><li>
Access to Perks and Discounts at nationally recognized chains, service providers and retailers</li></ul>
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div>

Competency Trainer

Work From Home

<div><h5 class="jobSectionHeader">This is our story</h5>
With 43 million patient encounters each year, HCA Healthcare offers a depth of data few can match. DT&amp;I identifies patterns across our network to deliver real-time insights that empower care teams and improve outcomes. Rooted in our mission, &ldquo;Above all else, we are committed to the care and improvement of human life&rdquo;, we transform data into action to improve the lives of every patient we serve. Join us!<h5 class="jobSectionHeader">
What you will accomplish in this role</h5>
The Expanse Go-Live Trainer roles are a workflow and training resource who will support the facility / market during the education and go live time periods. These positions requires a detailed understanding of Expanse functionality, familiarity with facility clinical workflow, and the coordination of care teams that takes place throughout the facility. These team members will be responsible for organizing and leading training initiatives at the facility, training providers and facility team members and ensuring completion of competencies prior to go live. These team members will organize and execute on the change management and facility engagement initiatives as well as other Expanse trainings. At the time of go live, these team members will serve as at the elbow support for the providers and staff in the facility. They will be called upon to support other implementation tasks as needed to support the overall program goals, including supporting the onboarding of new team members. These roles should expect to travel to the facility with the majority of their time spent in patient care units.
What you will do in this role:<ul><li>
You will apply knowledge of Expanse and interpersonal skills during implementation</li><li>
You will operate unsupervised</li><li>
You will ensure a standardized and consistent approach relating to education delivery</li><li>
You will participate in communications among all team members to ensure comprehensive understanding of needs, expectations and requirements</li><li>
You will lead and participate in the development of project implementation tools from an education perspective</li><li>
You will participate in initial project orientation, organize the go live support component of implementations, work in close coordination with corporate, division, and facility leadership</li><li>
You will organize and provide clinical training and collaborate with other members of the team to ensure the delivery of training and education materials</li><li>
You will evaluate the effectiveness of training strategies and materials and recommend changes. You will modify strategy and materials to incorporate changes</li><li>
You will evaluate clinical systems to identify functional gaps and research potential solutions</li><li>
You will participate with project leadership, business owners, ITG, and other team members in the definition and development of new or additional functionality to meet clinical needs</li></ul>
What qualifications you will need:<ul><li>
High School Graduate required, but associate's degree preferred</li><li>
1+ years of experience in implementation or change management preferred</li><li>
76%+ travel required</li><li>
Ability to travel, work remotely in a home office environment, or work on-site in a facility required</li></ul>
At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Senior Expanse Trainer today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Expanse Go-Live Trainer

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