help desk administrator

KitchenPark

IT Operations Administrator - Technology, KitchenPark - Dubai We are looking for an IT Operations Administrator to join our team in Dubai, UAE. The role involves supporting our IT systems, networks, and devices, ensuring smooth day-to-day operations and security compliance.Who we areKitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.What you'll do<ul><li>Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.</li><li>Review diagnostics and assess the functionality and efficiency of systems.</li><li>Implement and monitor security measures, certificates, and company compliance with requirements.</li><li>Onboards new employees, creates accounts, and configures hardware and software for those employees, assists in the training and orientation of new staff in the use of hardware and software.</li><li>Actively responds to Service Desk tickets, incoming calls, and/or emails, and escalates end user help requests within established Service Level Agreements.</li><li>Accurately documents instances of hardware failure, repair, installation, and removal by recording service desk problem-solving responses.</li><li>Basic administration of software and service licensing, including SaaS applications, O365, Teams, Jira, Google Workspace, Jira/Confluence, Zoom, and Slack. Procure and deploy Windows workstations.</li><li>Support and maintain LAN/WiFi, MDM, EDR, and other related technologies to secure IT assets and perform hardware and software system configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.</li><li>Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings.</li></ul>What we're looking for<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>3-5 years of experience in IT support, system administration, or IT operations.</li><li>Strong knowledge of Windows and macOS operating systems, hardware setup, and troubleshooting.</li><li>Experience with Microsoft 365 or Google Workspace and ticketing systems such as Jira, Confluence, Zoom, and Slack administration.</li><li>Familiarity with networking fundamentals (LAN/WiFi, routers, switches, VPNs) and endpoint management tools (MDM, EDR).</li><li>Understanding of IT security practices, certificates, and compliance requirements.</li><li>Experience supporting audio-visual systems for meetings, webinars, and live events.</li><li>Excellent problem-solving, communication, and customer service skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Fluency in English is a must.</li></ul>What else you need to knowThis role is based in our Dubai, Internet City office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.

IT Operations Administrator - Technology, KitchenPark - Dubai

Know your ability

Job Title: Zendesk AdministratorSchedule: 5 Days a Week | Rotational Shifts | Rotational Week OffWork Type: Work from OfficeExperience: 5 &ndash; 10 YearsRole OverviewWe are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendeskenvironment across multiple client operations. The role involves deep configuration, automation, andanalytical responsibilities, ideal for professionals who can combine technical expertise with operationalinsight to deliver seamless support experiences.Key Responsibilities<ul><li>Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions.</li></ul><ul><li>Design and implement efficient workflows, automations, triggers, and macros to streamline processes.</li></ul><ul><li>Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems.</li></ul><ul><li>Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights.</li></ul><ul><li>Audit configurations regularly to ensure platform stability, accuracy, and performance optimization.</li></ul><ul><li>Collaborate with internal stakeholders to identify and implement automation or process improvements.</li></ul><ul><li>Support rollout of new Zendesk features and conduct training for end users.</li></ul><ul><li>Troubleshoot and resolve system-related issues while minimizing downtime or disruptions.</li></ul>Required Skills &amp; Domain Expertise<ul><li>Strong understanding of Zendesk Support, Chat, Guide, and Explore.</li></ul><ul><li>Proven experience in automation design, workflow optimization, and configuration management.</li></ul><ul><li>Proficiency in building reports, dashboards, and SLA metrics.</li></ul><ul><li>Experience managing large-scale or multi-instance Zendesk environments.</li></ul><ul><li>Strong analytical and problem-solving skills with attention to detail.</li></ul><ul><li>Excellent communication and stakeholder management capabilities.</li></ul>Technical Competencies<ul><li>Hands-on experience with Zendesk API integrations and third-party apps.</li></ul><ul><li>Familiarity with automation tools, ticketing structures, and data mapping.</li></ul><ul><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous).</li></ul><ul><li>Proficient in Excel for data analysis and reporting.</li></ul><ul><li>Zendesk Certifications preferred (Admin or Support Specialist).</li></ul>Customer Support Competencies<ul><li>Analytical thinker who approaches workflow optimization from both user and system perspectives.</li></ul><ul><li>Strong documentation and process improvement skills.</li></ul><ul><li>Ability to translate technical findings into actionable business insights.</li></ul><ul><li>Track record of ensuring system uptime, efficiency, and high CSAT performance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, or a related field.</li></ul><ul><li>5&ndash;10 years of relevant experience as a Zendesk Administrator or similar role.</li></ul><ul><li>Zendesk Certification(s) preferred.</li></ul>Job Types: Full-time, PermanentPay: ₹454,187.13 - ₹1,075,272.25 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Have you worked on Zendesk API integrations and third-party apps?</li><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk?</li><li>Are you Familiar with automation tools, ticketing structures, and data mapping?</li></ul>Work Location: In person

Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

Freehold Technical Services

Front Desk / Office Administrator (Female) Location: Dubai, UAE Industry: Real Estate Management Salary: AED 4,000 per month (all-inclusive) We are a Dubai-based Real Estate Management company urgently seeking a Female Front Desk / Office Administrator to join our team.Key Responsibilities: <ul><li>Manage front desk operations and handle a high volume of incoming calls professionally</li><li>Draft lease agreements and assist with lease renewals</li><li>Process Ejari registrations and related real estate documentation</li><li>Coordinate with tenants, landlords, and internal departments</li><li>Perform general administrative and office support duties</li><li>Maintain accurate records and ensure proper document organization</li></ul>Eligibility Requirements (Mandatory): <ul><li>Fluent in spoken and written English and Tagalog</li><li>Excellent computer skills, including MS Word, Excel, Outlook, and related office software Strong knowledge of real estate transactions, including rental agreements and lease renewals</li><li>Minimum 2 years of experience in a real estate firm</li><li>Proven experience drafting lease agreements and processing Ejari certificates</li><li>Highly organized, efficient, and able to work well under pressure in a fast-paced environment</li></ul>Note: Applications from candidates who do not meet the above requirements will not be shortlisted.Job Types: Full-time, PermanentPay: AED3,800.00 - AED4,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Real state Transactions: 2 years (Required)</li><li>Real Estate: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Front Desk / Office Administrator (Female)

HYM Investment Group

We are looking for a proactive and well-organized Receptionist / Sales Administrator to join our team. The ideal candidate will handle front-desk responsibilities while supporting the sales team with administrative tasks.Key ResponsibilitiesReception &amp; Front Desk<ul><li>Greet and assist visitors in a professional manner</li><li>Handle incoming calls, emails, and inquiries</li><li>Maintain reception area cleanliness and organization</li></ul>Sales Administration<ul><li>Support the sales team with quotations, invoices, and documentation</li><li>Maintain customer records and sales data</li><li>Coordinate with internal departments for order processing</li><li>Follow up with clients on inquiries and documentation</li></ul>Requirements<ul><li>Proven experience as a receptionist, sales coordinator, or sales administrator</li><li>Good communication skills in English (Arabic is an advantage)</li><li>Proficient in MS Office (Excel, Word, Outlook)</li><li>Well-organized, detail-oriented, and customer-focused</li><li>Ability to multitask and work independently</li></ul>Preferred Qualifications<ul><li>Experience in the UAE</li><li>Background in sales support or administration</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

Receptionist / Sales Administrator

Job Description: Female Receptionist cum Administrator &ndash; Postnatal CarePosition OverviewWe are seeking a compassionate, organized, and professional Female Receptionist cum Administrator to join our Postnatal Care team. This role combines front-desk reception duties with administrative support, ensuring smooth operations and a welcoming environment for new mothers and their families.Key ResponsibilitiesFront Desk &amp; Reception<ul><li>Greet patients, visitors, and families with warmth and empathy.</li><li>Manage patient check-ins, appointments, and scheduling.</li><li>Handle phone calls, emails, and inquiries promptly and professionally.</li><li>Maintain confidentiality of patient records and sensitive information.</li></ul>Administrative Support<ul><li>Assist in maintaining patient files and documentation.</li><li>Coordinate with doctors, nurses, and caregivers for smooth service delivery.</li><li>Manage billing, receipts, and basic financial records.</li><li>Oversee inventory of supplies (stationery, medical consumables, etc.).</li><li>Support HR functions such as attendance tracking and staff coordination.</li></ul>Patient Care Coordination<ul><li>Provide guidance to new mothers regarding facility services and processes.</li><li>Ensure a supportive and respectful environment for postnatal recovery.</li><li>Liaise with families to address queries and concerns.</li></ul>Qualifications<ul><li>Female candidate, preferably with prior experience in healthcare or hospitality.</li><li>Minimum qualification: Graduate degree (any discipline).</li><li>Certification or training in administration/office management is an advantage.</li><li>Basic knowledge of healthcare protocols, especially maternal and child care, preferred.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office and hospital management software.</li><li>Empathy, patience, and professionalism in dealing with postnatal patients.</li><li>Ability to maintain confidentiality and handle sensitive information</li></ul>Job Types: Full-time, PermanentPay: ₹8,000.00 - ₹30,000.00 per monthWork Location: In person

Female Receptionist cum Administrator – Postnatal Care

Dr Pravin Patel's Innovative Hospital & Research Center

We are seeking a courteous, well-spoken, and highly organized Hospital Receptionist / Administrator to serve as the primary point of contact for our hospital. The ideal candidate will possess excellent English communication skills, strong interpersonal skills, and a clear understanding of professional ethics and patient confidentiality, especially when interacting with international patients.Key Responsibilities<ul><li>Greet patients, visitors, and international clients in a polite and professional manner</li><li>Handle front-desk operations, including patient registration, appointments, and inquiries</li><li>Communicate clearly in English with international patients via phone, email, and in person</li><li>Coordinate with doctors, nurses, and administrative departments</li><li>Manage patient records, files, and basic documentation accurately</li><li>Assist international patients with admission procedures, scheduling, and general guidance</li><li>Handle billing queries, receipts, and administrative paperwork (as required)</li><li>Maintain confidentiality and follow hospital ethics and protocols at all times</li><li>Ensure the reception area is organized, calm, and welcoming</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent spoken and written English (mandatory)</li><li>Pleasant personality with strong manners, ethics, and professionalism</li><li>Prior experience as a hospital receptionist, front desk executive, or administrator preferred</li><li>Ability to communicate empathetically with patients and families</li><li>Basic computer skills (MS Office, email, hospital management systems preferred)</li><li>Ability to handle multiple tasks efficiently in a busy healthcare environment</li><li>Knowledge of medical tourism or handling international patients is an advantage</li></ul>Personal Attributes<ul><li>Polite, patient, and service-oriented attitude</li><li>Well-groomed and presentable</li><li>Trustworthy with a strong sense of confidentiality</li><li>Calm under pressure and emotionally mature</li></ul>Benefits<ul><li>Competitive salary (based on experience)</li><li>Opportunity to work with international patients</li><li>Professional and ethical work environment</li><li>Growth opportunities in healthcare administration</li></ul>To Apply: Please apply via Indeed or send your resume to marketinginnovative93@gmail.com/ +91 8311143691.Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

Receptionist/Administrator

Royal Swiss Auto Services

Job SummaryThe Receptionist cum Administrator is responsible for managing front-desk operations while providing administrative support to ensure smooth day-to-day office functioning. This role serves as the first point of contact for visitors and callers and supports internal departments with administrative and coordination tasks.Key ResponsibilitiesReception &amp; Front Desk Duties<ul><li>Greet and welcome visitors, clients, and employees in a professional and courteous manner.</li><li>Answer, screen, and direct incoming phone calls and emails.</li><li>Manage visitor logs, issue visitor badges, and inform concerned staff of arrivals.</li><li>Handle incoming and outgoing couriers, parcels, and official documents.</li><li>Maintain a clean, organized, and presentable reception and office area.</li></ul>Administrative Duties<ul><li>Provide general administrative support including filing, scanning, typing, and documentation.</li><li>Maintain and update records, employee files, and office registers.</li><li>Monitor office supplies and stationery; coordinate with vendors for procurement.</li><li>Assist in managing office equipment, maintenance requests, and service providers.</li><li>Support HR and Admin departments with day-to-day operational tasks.</li></ul>Office Coordination<ul><li>Coordinate meeting room bookings, prepare meeting rooms, and arrange refreshments.</li><li>Assist in organizing company events, meetings, and internal activities.</li><li>Support onboarding activities for new joiners (ID cards, access, basic orientation support).</li><li>Liaise with vendors, building management, and service providers as required.</li></ul>Compliance &amp; Support<ul><li>Ensure confidentiality of company and employee information.</li><li>Follow company policies, procedures, and administrative guidelines.</li><li>Assist management with ad-hoc administrative and operational tasks as assigned.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree or diploma in Administration, Business, or a related field (preferred).</li><li>Proven experience as a receptionist, administrator, or similar role.</li><li>Strong verbal and written communication skills.</li><li>Proficient in MS Office (Word, Excel, Outlook).</li><li>Good organizational, multitasking, and time-management skills.</li><li>Professional appearance and customer-service-oriented attitude.</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timeWork Location: In person

Receptionist cum Admin

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