help desk administrator

SIGMA DEFENSE

<div>Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 
Requirements 
<ul><li>
3-5 years of Network Administration experience in a Help Desk environment.</li><li>
Security+, CCNA, or equivalent certification.</li><li>
Experience in network administration helpdesk is preferred.</li><li>
Prior military service is desirable.</li><li>
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.</li><li>
Ability to remain calm to de-escalate difficult situations.</li><li>
Ability to work effectively with team members to resolve issues.</li><li>
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
</li><li>Must be a U.S. citizen.</li></ul>
Personnel Clearance Level:<ul><li>
Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
</li><li>Clearance may be sponsored for the right candidate.</li></ul>
Essential Job Responsibilities (not all-inclusive):<ul><li>
Perform troubleshooting and elevate more complex issues.</li><li>
Act as the focal point for updating edge network devices and software in support of next generation remote split operations.</li><li>
Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
</li><li>In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.</li><li>
Monitor network for performance and integrity.</li><li>
Perform network end device and system configuration changes in support of flying schedule.</li><li>
Configure, maintain, and troubleshoot network devices.</li><li>
Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.</li><li>
Ability to conduct in-depth log analysis and root cause isolation.</li><li>
Ability to troubleshoot layer 2 switching and layer 3 routing issues.</li><li>
Monitor and troubleshoot multicast.</li><li>
Monitor and understand firewall rulesets.</li><li>
Support development and testing of network configurations.</li><li>
Input and maintain a ticketing database.</li><li>
Document activities into a master station log.</li><li>
Troubleshoot Circuit to Packet (CTP) communications.</li><li>
Install and maintain local network and server suite and test environment.</li><li>
Interface with C-NOC engineers and end users.</li><li>
Maintain complete technical documentation including network diagrams, IP schemes, etc.</li><li>
Suggest improvements to network performance, capacity, and scalability.</li></ul>
Salary Range: $90,000 - $120,000 annually. 
Benefits 
<ul>
<li>Dental and Vision Insurance</li>
<li>Medical Insurance to Include HSA, FSA, and DFSA Plans</li>
<li>Life and AD&amp;D coverage</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) Plan with Company Matching Contributions</li>
<li>160 Hours of Paid Time Off (PTO)
</li><li>12 (Floating) Holidays</li>
<li>Educational Assistance</li>
<li>Highly Competitive Salary</li></ul></div>

1669 - Help Desk Network Administrator

AMERICAN SYSTEMS

<div>Overview:
<div>
Now Hiring at AMERICAN SYSTEMS</div><div></div><div> 
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div> 
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div>
An Average Day:
 
As the Deskside Administrator II you will provide on-site technical support to end users in a government enterprise environment. You will manage face-to-face interactions with users, document all activities in the IT ticketing system, and serve as a technical resource for complex troubleshooting. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams. You will also work closely with the Help Desk Manager to deliver timely solutions to IT incidents and service requests while meeting contract SLA requirements. Additionally, in this position you will:</div><ul><li>
Provide on-site technical support, independently addressing hardware, software and network issues at user workstations</li><li>
Troubleshoot desktop and laptop hardware, operating systems (Windows), and applications (Microsoft Office, collaboration tools)</li><li>
Install, configure, and maintain IT equipment including monitors, printers, peripherals, and VTC systems</li><li>
Perform device imaging for desktops and laptops, ensuring proper configuration and deployment</li><li>
Document and track incidents and requests in the ticketing system with accurate and timely updates</li><li>
Assist users with account setups, password resets, and access management following security protocols</li><li>
Provide basic Active Directory user account administration and group membership management</li><li>
Collaborate with IT teams and escalate complex issues as needed for timely resolution</li><li>
Mentor and provide technical guidance to Deskside Administrator I staff</li><li>
Maintain accurate records of hardware inventory for proper asset management</li><li>
Participate in training and knowledge-sharing sessions to stay current on technologies</li><li>
Assist with IT setup and orientation for new employees to ensure proper equipment and onboarding</li><li>
Deliver service according to established service level agreements (SLAs) and performance metrics</li><li>
Assist with routine audits and inspections of COMSEC and classified materials assets</li><li>
Participate in the distribution and destruction of classified materials per Government defined policy</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.</li><li>
Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.</li><li>
Will be subject to a federal background investigation.</li><li>
3-4 years of experience in deskside or technical support role with interest in growing technical expertise</li><li>
Must hold current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)</li><li>
Problem-solving skills and ability to provide hands-on support under pressure</li><li>
Ability to troubleshoot hardware issues (desktops, laptops, printers, peripherals) and software problems</li><li>
Good verbal and written communication skills with focus on delivering excellent customer service</li><li>
Familiarity with IT service management tools and remote support technologies</li><li>
Experience working in a team environment with willingness to learn and adapt</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $35.60/Hr. - USD $51.83/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Deskside Administrator II

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

Contour Data Solutions

<div>Senior Level 1 Help Desk Admin - End User Support
Job Location: LA Area- Customer Site
Full time position
Experience- 5+ years
Salary: 60-80k
Job Description:
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.
Major Responsibilities<ul><li>
5+ years of experience with IT helpdesk or support position.</li><li>
Ability to manage ticket queue
</li><li>First line of support to clients regarding software, hardware and systems.
</li><li>Respond to end customer issues through phone, email, remote-in software, and computer chat.</li><li>
Knows the Ins and Outs of a Network, Servers and Windows PC (HardwareOperating System)</li><li>
Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.</li><li>
Able to self-manage and hold themselves accountable.</li><li>
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.</li><li>
Enjoy people and care to develop strong relationships with clients.</li><li>
Be an optimist at heart.</li><li>
Resolves problem situations in a professional manner.</li><li>
Experience with iPhone/iPad/Android.</li><li>
Experience supporting phone systems from Microsoft Teams
</li><li>Experience with Apple computers in a networked environment.</li><li>
Nable RMM (remote management of computers).</li><li>
Experience supporting printers/copiers in a networked environment.</li><li>
Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.</li><li>
Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.</li></ul>
The Job:<ul><li>
Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems</li><li>
Invokes problem escalation procedures to coordinate recovery</li><li>
Isolates problem trends and ensures that troubleshooting efforts are completed</li><li>
Solves problems and makes decisions on a daily basis to help resolve issues</li><li>
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
</li><li>Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service</li><li>
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service</li><li>
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.</li><li>
Learn the ins and outs of our clients' unique work environments.</li><li>
Work to quickly resolving incidents submitted by our clients.</li><li>
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.</li><li>
Enter all work as service tickets and time as it occurs.</li><li>
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.</li><li>
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.</li><li>
IT environment documentation to include system reviews and recommendations.</li><li>
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.</li><li>
Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.</li><li>
Create technical documentation when needed</li><li>
Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.</li><li>
Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!</li></ul>
Must Have qualifications
<ul><li>Working knowledge of Windows server administration
</li><li>Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.</li><li>
Technical, analytical, interpersonal and organization skills required</li><li>
Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction</li><li>
Able to take ownership of and troubleshoot a broad variety of system problems</li><li>
Ability to work well with others, as well as independently. Attention to detail.</li><li>
Position requires on-call support including planned and unplanned responses to a 24x7 environment.</li></ul>
Bonus<ul><li>
Microsoft Certifications</li><li>
Working knowledge of ITIL principals and procedures.</li></ul>
Non-skill requirements:<ul><li>
Pass a background check.</li><li>
Able and willing to lift 50+ lbs of equipment.</li><li>
Be legal US citizen or have a USA work permit</li><li>
Reliable transportation</li><li>
Ability to work from home and/or customer site</li></ul></div>

Senior Level One Help Desk Admin- End User Support

MISSION HILLS COUNTRY CLUB

FRONT DESK ADMINISTRATOR Reports To: Director Communications &amp; MembershipDepartment: Front DeskStatus Type: Temporary (May 15-August 31) Full-time, HourlySalary: $18-23, Commensurate with experience POSITION OVERVIEW:The Front Desk Administrator oversees the daily operations of the reception area, ensuring that all members and guests receive exceptional service in a welcoming and professional environment. The Front Desk Administrator oversees evening/weekend receptionists, coordinates all front desk activity, and ensures adherence to Club standards and policies. The Administrator plays a key role in fostering a positive atmosphere and ensuring the front desk operates efficiently and effectively. KEY RESPONSIBILITIES: Front Desk Operations:<ul><li>Oversee front desk operations, ensuring all inquiries, reservations, and communications are handled promptly and professionally.</li><li>Ensure accurate record-keeping of member and guest information, reservations, and transactions.</li><li>Manage the Club's phone system, routing calls and messages efficiently.</li><li>Maintain the front desk&rsquo;s appearance, organization and supplies.</li></ul>Member &amp; Guest Relations:<ul><li>Answer and direct phone calls in a professional manner.</li><li>Greet members and guests warmly, ensuring a positive member experience.</li><li>Address member and guest inquiries, concerns, and complaints promptly and courteously.</li><li>Provide detailed information about Club services, events, and policies.</li><li>Collaborate with other departments to ensure seamless communication and service delivery.</li></ul>Administrative Responsibilities:<ul><li>Update and manage the Club's reservation or booking systems.</li><li>Process carry-out orders using point-of-sale (POS) system</li><li>Develop event menus, buffet cards, and signage to support Club functions</li></ul>EDUCATION &amp; QUALIFICATIONS:Education and Experience<ul><li>High school diploma or equivalent; experience in hospitality or business management is ideal.</li><li>Minimum of 2-3 years in a hospitality, customer service, or club environment.</li></ul>COMPETENCIES:<ul><li>Strong leadership and interpersonal skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Proficiency with reservation systems, point-of-sale software, and Microsoft Office Suite, Canva and Avery.</li><li>Ability to multitask, maintain composure under pressure, and prioritize in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Discretion and respect for member privacy and confidentiality.</li></ul>ABOUT US: Mission Hills Country Club is a family-oriented private community, located in a beautiful natural setting in the heart of Kansas City. Founded in 1914, the Club&rsquo;s rich traditions of excellence, respectfulness, and integrity continue to be the foundation for a gracious, welcoming culture. Integral to our Mission Statement are the Club&rsquo;s Core Values, which we have identified as Quality, Social Behavior and Character. We have chosen to express these values in the context of Excellence, Mutual Respect, Hospitality and Integrity.Pay: $18.00 - $23.00 per hourWork Location: In person

Temporary Front Desk Administrator

90 Degree Benefits or ASO Affiliate

IT Systems AdministratorJob Summary:We are looking for a customer service oriented System Administrator to provide technical support to users in an efficient and accurate manner. You will be considered as the firm&rsquo;s front line and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk, Network and Server environment. You will be responsible for administration and internal support of the Company&rsquo;s PCs, printers, servers, and related equipment. Tasks include but are not limited to, end user support, license tracking, and performing PC and server maintenance, upgrades, and configurations.Responsibilities:o Provide first level contact and convey resolutions to customer issueso Properly escalate unresolved queries to the next level of supporto Track, route and redirect problems to correct resourceso Update customer data and produce activity reportso Walk customers through problem solving processo Follow up with customers, provide feedback and see problems through to resolutiono Utilize excellent customer service skills and exceed customers&rsquo; expectationso Ensure proper recording, documentation, and closureo Recommended procedure modifications or improvementso Preserve and grow your knowledge of help desk procedures, products, and serviceso Provide managers with status, and other activities on a regular basisRequirements:o Provide helpdesk support and resolve problems to the end user&rsquo;s satisfactiono Monitor and respond quickly and effectively to requests received through the IT helpdesko Monitor Service Desk for tickets assigned to the queue and process first - in first - out based on priorityo Modify configurations, utilities, software default settings, etc. for the local workstation, Active Directory, Group Policy and MS 365 through the Coreview portal.o Document internal procedureso Assist with on boarding of new users and equipment roll-outso Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipmento Install, test and configure new workstations, peripheral equipment and softwareo Maintain inventory of all equipment, software, and software licenseso Report issues to the Service Desk for escalationo Manage PC setup and deployment for new employees using standard hardware, images, and softwareo Assign users and computers to proper groups in Active Directory and MS 365o Perform timely workstation hardware and software upgrades as requiredo Proven working experience in providing help desk supporto Proficiency in Englisho Working knowledge of help desk software and remote control of computerso Strong client-facing and communication skillso Advanced troubleshooting and multi-tasking skillso Customer service orientationo Excellent written and verbal communications skillso Solid technical background with an ability to give instructions to a non-technical audienceo Documentation of case resolution at the close of each help desk ticketo Occasionally work on call, evenings or weekendso Must be able to lift and move office equipment and other items of 50 pounds.o Should have a working knowledge of DNS, DHCP, TCP/IP, Active Directory, Group Policy, MS365o Working Knowledge of Avaya IP office, Evolve IP, 8x8, SQL Server, VisualCron, Pentaho a plus.Essential Functions:&middot; Providing first level contact and convey resolutions to customer issues&middot; Properly and in a timely manner escalating unresolved queries to the next level of support&middot; Tracking, routing, and redirecting problems to correct resources&middot; Server, Software and System UpdatesQualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science or equivalent work experience required.</li><li>3+ years of experience with networking infrastructure or software development environment required.</li><li>Experience with Windows Server 2012 R2 or later is preferred but not required. We are willing to train the right person!</li></ul>Education&middot; High school diploma or equivalent&middot; 4 years of relevant technical experiencePREFERRED: Bachelor&rsquo;s Degree in Information Systems, Business, Communications, or related fieldTravelJob Type: Full-timePay: From $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

IT Systems Administrator

East Bay Refrigeration

Job Overview We are seeking a dynamic and highly organized Service Administrator to join our team! In this vital role, you will be the backbone of our service operations, ensuring smooth communication, efficient scheduling, and exceptional customer support. Your energetic approach and attention to detail will help us deliver top-tier service experiences to our clients. This position offers an exciting opportunity to develop your administrative skills while supporting a fast-paced, collaborative environment. If you thrive in a busy office setting and possess excellent organizational and communication skills, we want to hear from you!Responsibilities<ul><li>Manage front desk duties, greeting clients and visitors with professionalism and warmth</li><li>Handle multi-line phone systems, directing calls accurately and courteously</li><li>Schedule appointments and service requests using calendar management tools</li><li>Maintain accurate records through data entry, filing, and updating customer information in systems like QuickBooks and Google Workspace</li><li>Provide exceptional customer support by addressing inquiries promptly and professionally</li><li>Assist with bookkeeping tasks, including invoicing, billing, and expense tracking</li><li>Support office management activities such as organizing documents, proofreading correspondence, and managing office supplies</li><li>Coordinate communication between clients, technicians, and internal teams to ensure timely service delivery</li><li>Uphold excellent phone etiquette and clerical standards to foster positive client interactions</li></ul>Experience<ul><li>Prior office management or administrative experience in a professional setting is preferred</li><li>Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Experience with a service software like Service Titan, Field Edge, Build Ops, Jobber etc. a plus</li><li>Experience handling multi-line phone systems and front desk operations</li><li>Bilingual abilities are a plus for serving diverse client needs</li><li>Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Excellent typing speed and attention to detail for data entry and proofreading tasks</li><li>Proven customer service skills with a friendly, professional demeanor</li><li>Knowledge of clerical procedures such as filing, data entry, and calendar management is beneficial</li></ul>Join us as a Service Administrator and become an essential part of a vibrant team dedicated to delivering outstanding service! Your energy, organization, and commitment will help us create positive experiences for every client while advancing your career in office administration.Pay: $20.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service Administrator

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