help desk administrator

Toppan Packaging Americas

<div>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. 
 
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe. 
 
Want to learn more? Visit us at packaging.toppan.com 
 
Summary Description: 
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency. 
 
What you&rsquo;ll be doing:<ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul>
Leadership &amp; Administrative Duties<ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul> 
We&rsquo;d love to hear from you if:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul> 
Key Competencies<ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul> 
Compensation: 
 
The annual base salary range for this role is from $80,000 to $90,000 
 
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement. 
 
Benefits<ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul> 
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. 
 
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</div>

IT Help Desk Administrator

SIGMA DEFENSE

<div>Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 
Requirements 
<ul><li>
3-5 years of Network Administration experience in a Help Desk environment.</li><li>
Security+, CCNA, or equivalent certification.</li><li>
Experience in network administration helpdesk is preferred.</li><li>
Prior military service is desirable.</li><li>
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.</li><li>
Ability to remain calm to de-escalate difficult situations.</li><li>
Ability to work effectively with team members to resolve issues.</li><li>
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
</li><li>Must be a U.S. citizen.</li></ul>
Personnel Clearance Level:<ul><li>
Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
</li><li>Clearance may be sponsored for the right candidate.</li></ul>
Essential Job Responsibilities (not all-inclusive):<ul><li>
Perform troubleshooting and elevate more complex issues.</li><li>
Act as the focal point for updating edge network devices and software in support of next generation remote split operations.</li><li>
Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
</li><li>In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.</li><li>
Monitor network for performance and integrity.</li><li>
Perform network end device and system configuration changes in support of flying schedule.</li><li>
Configure, maintain, and troubleshoot network devices.</li><li>
Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.</li><li>
Ability to conduct in-depth log analysis and root cause isolation.</li><li>
Ability to troubleshoot layer 2 switching and layer 3 routing issues.</li><li>
Monitor and troubleshoot multicast.</li><li>
Monitor and understand firewall rulesets.</li><li>
Support development and testing of network configurations.</li><li>
Input and maintain a ticketing database.</li><li>
Document activities into a master station log.</li><li>
Troubleshoot Circuit to Packet (CTP) communications.</li><li>
Install and maintain local network and server suite and test environment.</li><li>
Interface with C-NOC engineers and end users.</li><li>
Maintain complete technical documentation including network diagrams, IP schemes, etc.</li><li>
Suggest improvements to network performance, capacity, and scalability.</li></ul>
Salary Range: $90,000 - $120,000 annually. 
Benefits 
<ul>
<li>Dental and Vision Insurance</li>
<li>Medical Insurance to Include HSA, FSA, and DFSA Plans</li>
<li>Life and AD&amp;D coverage</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) Plan with Company Matching Contributions</li>
<li>160 Hours of Paid Time Off (PTO)
</li><li>12 (Floating) Holidays</li>
<li>Educational Assistance</li>
<li>Highly Competitive Salary</li></ul></div>

1669 - Help Desk Network Administrator

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><ul><li>Managing and protecting an organization's Microsoft 365 environment from email and collaboration-based threats through the configuration and monitoring of the Microsoft Defender for Office 365 service. Responsibilities include threat detection, incident response, policy management, and technical support to safeguard against phishing, malware, and other advanced attacks</li>
<li>Defender for Cloud Apps role requires a candidate to manage, monitor, and protect cloud applications from threats, with responsibilities including discovering apps, managing their security posture, implementing data loss prevention, and responding to security alerts. Key skills include experience with cloud security tools, threat detection, security policy development, and analyzing security risks</li>
</ul></div></div></div><div><div><div>Location</div>
<div>Hyderabad</div>
</div><div><div>Job Function</div>
<div>TECHNOLOGY</div>
</div><div><div>Role</div>
<div>Assistant</div>
</div><div><div>Job Id</div>
<div>402935</div>
</div><div><div>Desired Skills</div>
<div>Microsoft Defender for Endpoint | Cyber Security | Symantec Endpoint Security</div>
</div></div>Desired Candidate Profile
<div><div>Qualifications : BACHELOR OF COMMERCE, BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING</div></div></div><div></div>

Defender Admin

GITMIT COWORKING SPACE

Location: LahoreJob Type: Full-timeExperience: 1-3 years preferredWe are looking for a dedicated and organized female candidate to join our team as an Office Administrator. You will be the backbone of our daily operations and help keep the office running smoothly.Key Responsibilities<ul><li>Manage front desk</li><li>Handle phone calls, emails, and general correspondence</li><li>Maintain office work</li><li>Coordinate with team for daily work arrangements</li><li>Manage office supplies, inventory, and vendor coordination</li><li>Assist with basic bookkeeping and invoice processing</li><li>Support HR tasks like attendance and leave tracking</li></ul>Requirements<ul><li>Intermediate/Bachelor&rsquo;s degree preferred</li><li>Proficient in Computer use</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Previous office admin experience is a plus</li></ul>Salary: 35000-40000Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Office Administrator – Female Staff Required

Brain Injury Law of Seattle

Position Type: Part-TimeSchedule: Monday&ndash;Thursday, 1:00 PM &ndash; 5:00 PM (16 hours/week)Location: Edmonds, WA &ndash; In OfficeCompany: Brain Injury Law of SeattlePosition OverviewBrain Injury Law of Seattle is seeking a dependable and professional part-time Front Desk Receptionist to support the daily operations of our office. This role serves as the first point of contact for clients, vendors, and visitors and helps maintain a welcoming, organized, and professional office environment.The receptionist assists with phone coverage, mail processing, office organization, and general administrative support for attorneys and staff. The role may also occasionally assist with administrative projects assigned by the Firm Administrator.This position is well suited for someone who is organized, reliable, and comfortable working in a professional office setting.Benefits<ul><li>One 15 Minute Break;</li><li>5 Sick Days/Year with Rollover;</li><li>1.5 Weeks Paid Vacation Per Year;</li><li>Paid Holidays</li></ul>Key Responsibilities:Front Desk &amp; Client Service&middot; Answer and route incoming phone calls in a professional and courteous manner&middot; Greet clients, vendors, and visitors and direct them to the appropriate staff member&middot; Maintain a clean, organized, and welcoming reception area&middot; Monitor voicemail messages and forward them to the appropriate team members&middot; Assist with directing client intake calls when neededMail &amp; Document Handling&middot; Retrieve, open, and sort incoming mail daily&middot; Scan and distribute mail to the appropriate staff members&middot; Prepare outgoing mail and postage using Stamps.com&middot; Assist with filing, scanning, and organizing documents&middot; Monitor confidential shredding and secure document disposalOffice Supplies &amp; Facilities&middot; Monitor office supply inventory and notify the Firm Administrator when items need to be reordered&middot; Help keep the reception area, kitchen, and copy room tidy and well stocked&middot; Assist with basic upkeep of office equipment such as copiers and the coffee machine&middot; Help maintain a clean and orderly shared office environmentAdministrative Support&middot; Assist attorneys and paralegals with filing, copying, scanning, and basic administrative tasks&middot; Support file setup and document organization&middot; Assist with occasional administrative projects for the paralegal team and firm marketing initiatives&middot; Run occasional office errands, such as trips to the post office if neededEnd-of-Day Office Closing&middot; Ensure the front door is secured at closing&middot; Restock copier trays if needed&middot; Tidy shared spaces and push in chairs&middot; Run and empty the dishwasher as needed&middot; Clean and maintain the coffee machine&middot; Close office blinds and ensure common areas are orderlyQualifications&middot; Prior receptionist, administrative assistant, or office support experience preferred but not required&middot; Strong ability to maintain strict confidentiality when handling sensitive client information, including medical and legal records&middot; Strong organizational skills and attention to detail&middot; Professional communication and customer service skills&middot; Ability to manage multiple tasks and prioritize responsibilities&middot; Basic proficiency with Adobe Acrobat &amp; Microsoft Office (Word, Outlook, Excel basics)&middot; Proficiency with Box.com and legal client management software a plusWork EnvironmentThis position is on-site at our Edmonds office. While some staff members occasionally work remotely, the Front Desk Receptionist role requires consistent in-office presence due to responsibilities involving phone coverage, incoming mail, and handling physical legal documents.The position involves regular interaction with clients and staff, managing mail and paperwork, and helping maintain shared office spaces.Pay: $18.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Part-Time Front Desk Receptionist

Furless Permanent

Job Title: Front Desk AdministratorReports To: Operations ManagerWork Schedule: 48 hours per week, 5 days a weekCompensation: Competitive salary based on experience, plus performance-based incentivesPosition PurposeThe Front Desk Administrator is the first point of contact for all clients and visitors, playing a critical role in shaping their experience at Furless. This role ensures a seamless, professional, and welcoming client journey while maintaining operational efficiency at the reception area. The Front Desk Administrator supports the wider team in driving sales, maintaining compliance, and upholding Furless&rsquo; high standards of service and presentation.Key Responsibilities1. Client Experience &amp; Reception ManagementWelcome all clients with warmth, professionalism, and confidence.Manage client check-ins, guide them to their service area, and notify the therapist or coordinator of their arrival.Answer calls and WhatsApp messages promptly (within 3 rings or 1 minute response time) and handle inquiries professionally.Manage appointment bookings, changes, and confirmations accurately.Handle client concerns with empathy and efficiency, escalating when necessary.Maintain an elegant, calm, and polished reception environment that reflects the Furless brand.2. Administrative &amp; Operational SupportEnsure the reception area, client lounge, and front desk remain clean, organized, and stocked at all times.Maintain accurate daily records of client attendance, calls, and payments.Handle cash, card, and POS transactions with precision, including start- and end-of-day reconciliations.Support data entry, reporting, and coordination with other departments (HR, Marketing, Accounts).Enforce company policies and support compliance with DHA and internal operational standards.3. Sales &amp; Service ExcellencePromote and upsell retail products, treatment packages, and special offers with confidence and authenticity.Provide accurate product and service knowledge to clients to support treatment plans.Contribute to achieving monthly sales and branch revenue targets.Support promotional campaigns and collaborate with the team to meet conversion goals.4. Professional Conduct &amp; Team CollaborationMaintain a high standard of personal grooming and presentation as per the Furless Uniform &amp; Grooming Policy.Communicate in English or Arabic with professionalism and clarity.Build positive working relationships with colleagues, supervisors, and clients.Be punctual, reliable, and flexible with work shifts, including weekends or holidays when required.Proactively identify ways to improve the client experience and front desk efficiency.Qualifications &amp; ExperienceEducation: High school diploma or equivalent required. Diploma or certification in Administration, Customer Service, or Hospitality preferred.Experience: 1&ndash;2 years in a front desk, customer service, or administrative role &mdash; ideally within the beauty, wellness, or hospitality industry.Technical Skills: Proficient in Microsoft Office and appointment management systems (Fresha or similar CRM).Communication: Excellent written and verbal communication skills in English (Arabic is an advantage).Customer Service: Warm, approachable, and client-focused with strong problem-solving skills.Sales Skills: Ability to confidently recommend and promote services and retail products.Compliance Awareness: Understanding of DHA hygiene and safety standards preferred.Personal AttributesProfessional and well-groomed appearanceHonest, reliable, and accountableFriendly and composed under pressureDetail-oriented with strong organizational habitsTeam player with a proactive attitudeApplication ProcessInterested candidates may send their CV and a short cover letter highlighting relevant experience to joyce@furlesspermanent.comJob Type: PermanentPay: AED4,500.00 - AED6,000.00 per monthExperience:<ul><li>Front Desk in Beauty, wellness or hospitality: 1 year (Required)</li></ul>Work Location: In person

Front Desk Administrator (Abu Dhabi based)

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