help desk agent

Atos

<div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Applicant Privacy Notice</b></h3>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>French Service Desk
</b></h1></div></div></div></div><div><div><div><div>Publication Date: Oct 2, 2025
</div></div></div></div><div><div><div><div>Ref. No: 536578
</div></div></div></div><div><div><div><div>Location:
Cairo, EG
</div></div></div></div><div></div><div><div><div><div><p><b>About Atos</b></p><br>
<p></p>
<p>
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. &euro; 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.</p><br>
<p></p>
<p>
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</p><h1 class="jobSectionHeader"><b>
Role Description</b></h1>
<p>
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p>
<h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h1>
<h1 class="jobSectionHeader"><b>Core Responsibilities</b></h1>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><h1 class="jobSectionHeader"><b>Experience &amp; Qualification.</b></h1>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><h1 class="jobSectionHeader"><b>Skills, Knowledge &amp; Abilities</b></h1>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
<p><b>Performance Standards</b></p>
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul><br>
<p></p>
<p>
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br>
<p></p>
<p>
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.</p><p><br>
<b>
Choose your future. Choose Atos.</b></p></div></div></div></div></div><p></p>

French Service Desk

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to help desk inquiries promptly through various channels, including phone, email, and chat
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
  </li>
  <li>
   Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
  </li>
  <li>
   Assist in the deployment, configuration, and maintenance of IT equipment and software
  </li>
  <li>
   Guide and educate users on the effective use of relevant applications and systems
  </li>
  <li>
   Collaborate with other IT professionals to escalate and resolve complex technical problems
  </li>
  <li>
   Monitor the status of support tickets to provide timely updates to users
  </li>
  <li>
   Stay informed about new technologies and updates to better serve the organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
  <li>
   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
  <li>
   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
  </li>
  <li>
   User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
  <li>
   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
  </li>
  <li>
   complex problems with network connectivity or software functionality
  </li>
  <li>
   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
  </li>
  <li>
   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
  <li>
   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
  </li>
  <li>
   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
  <li>
   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
  </li>
  <li>
   Background:
  </li>
  <li>
   Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ON-SITE Model
  </li>
  <li>
   Time Flexibility
  </li>
  <li>
   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Help Desk

MAGMAG Events GmbH

<p>Als kreative Agentur sorgen wir mit unseren Erlebnissen für zufriedene Kunden im Freizeit und Tourismusbereich.</p> <p><strong>Werde Teil der MAGMAG Family - als Helpdesk-Agent (m/w/d)</strong></p> <p>20-40 Stunden/Woche<br> für den Zeitraum Oktober 2025 - Jänner 2026 mit Option auf Fixanstellung</p> <p>Events sind für uns mehr als nur Veranstaltungen - sie sind Emotion, Leidenschaft und unvergessliche Momente. Hinter den Kulissen sorgt unser Team dafür, dass alles reibungslos läuft. Und genau hier kommst DU ins Spiel.</p> <p>Wir suchen Persönlichkeiten, die nicht nur einen Job wollen, sondern Teil einer kreativen Event-Community werden möchten. Menschen, die Freude am Kontakt mit Kund:innen haben und gerne Verantwortung übernehmen.</p> <p><strong>Dein Impact</strong></p> <ul> <li>Als Helpdesk-Agent bist du die Stimme und das Herz unseres Unternehmens</li> <li>Du sorgst dafür, dass unsere Gäste, Partner:innen und Kund:innen stets die beste Betreuung bekommen - ob bei Fragen, Buchungen oder besonderen Anliegen.</li> <li>Mit deiner offenen Art machst du aus jeder Anfrage ein positives Erlebnis.</li> <li>Im Zeitraum November-Jänner liegt dein Fokus auf unserer Veranstaltung ILLUMINA - Österreichs größtem Lichtergarten im Schlosspark Laxenburg</li> </ul> <br /><b>Aufgaben</b> <ul> <li>Du beantwortest Kundenanfragen (Mail & Telefon) schnell, kompetent und freundlich</li> <li>Du kümmerst dich um Reservierungen & das Beschwerdemanagement - immer lösungsorientiert</li> <li>Du bist die Schnittstelle zwischen Gästen, Team & Projekten</li> <li>Du unterstützt in organisatorischen und administrativen Aufgaben</li> <li>Du bringst dich aktiv in spannende Event-Projekte ein</li> </ul><br /><b>Profil</b> <ul> <li>Kommunikationstalent & echte Freude am Umgang mit Menschen</li> <li>Sehr gute Deutschkenntnisse in Wort & Schrift</li> <li>Genauigkeit, Teamspirit & Stressresistenz - auch wenn's mal heiß hergeht</li> <li>Gepflegtes, professionelles Auftreten</li> <li>MS Office Skills</li> <li>Erste Erfahrungen im Büroalltag von Vorteil, aber kein Muss</li> <li>Führerschein B ist ein Plus, kein Muss</li> <li>Bereitschaft während der Eventphase auch an Wochenenden zu arbeiten</li> </ul> <br /><b>Wir bieten</b> <ul> <li>Abwechslung garantiert: Kein Tag ist wie der andere</li> <li>Teamkultur: Flache Hierarchien, offenes Miteinander & echter Zusammenhalt</li> <li>Flexibilität: Fixe Arbeitszeiten außerhalb der Eventsaison, spannende Challenges währenddessen</li> <li>Work & Life Balance: Home-Office nach Einschulung möglich</li> <li>Experience first: Freitickets für unsere Eigenveranstaltungen</li> <li>Fairness: Attraktives Gehalt ab € 2.500 brutto/Monat auf Basis 40h / Woche - mit Bereitschaft zur Überzahlung je nach Erfahrung</li> </ul> <p> </p> <br/><p>JBG81_AT</p><img src="https://www.jobg8.com/Tracking.aspx?TVhP5Yr86joqlh9KLxWyl0eTkAlmroyYz" width="0" height="0" />

Helpdesk-Agent (m/w/d) Gästeservice & Eventsupport

QUESSCORP MANPOWER SUPPLY SERVICES LLC

<p><strong>Required Skills and Experience:</strong></p><ul><li>1–3 years of experience in IT Service Desk or desktop support roles</li><li>Basic knowledge of Windows OS, MS Office Suite, and Active Directory.</li><li>Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).</li><li>Good understanding of ITIL processes and incident lifecycle.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Diploma or Bachelor’s Degree in IT, Computer Science, or related field.</li><li>ITIL Foundation certification is a plus.</li><li>A+ / MCSA / HDI certification is advantageous.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Excellent communication and customer service skills in English</li><li>Ability to remain calm under pressure and prioritize tasks.</li><li>Problem-solving attitude and eagerness to learn.</li><li>Willingness to work in shifts (24x7 environment if required).</li></ul><br/><p>Please mention your</p><p>Nationality:</p><p>UAE Visa status:</p><p>Notice period :</p><p>� WhatsApp: +971-585879411  ( PriseelaAngelin )</p>

Service Desk Agent - Only Arabic Nationals

Accor Group

<br>Job Title<br>Front Desk Agent - Guest Services and Reception - Dubai<br>Job Description<br>Front Desk Agent - Guest Services and Reception - Dubai<br> <br>Position Overview<br> <br>Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality.<br> <br>Employment Overview<br> <br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Receptionist / Front Desk<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: UAE preferred<br>Job Type: Full Time<br> <br>Key Responsibilities<br> <br>* Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude<br>* Complete check-in, check-out, and room change processes accurately and efficiently<br>* Maintain and reconcile cashier float; process payments and foreign currency exchanges<br>* Handle inquiries regarding loyalty programs, special packages, and promotions<br>* Respond to guest complaints and requests, escalating when needed to management<br>* Coordinate closely with butlers and other departments to fulfill guest needs<br>* Promote onward bookings within the Raffles brand network when applicable<br>* Prepare night audit reports, morning summaries, and ensure accounting accuracy<br>* Keep the reception and Raffles Club areas clean, organized, and presentable at all times<br>* Follow established health, safety, and hotel policies<br> <br>Candidate Requirements<br> <br>* Post-secondary education or diploma in Hotel Management<br>* Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting<br>* Fluent in written and spoken English; additional languages are an asset<br>* Strong interpersonal skills with the ability to handle guest concerns calmly<br>* Familiarity with property management systems and front office procedures<br>* Detail-oriented with excellent organizational and multitasking skills<br>* Ability to work night shifts, weekends, and holidays as needed<br>* Professional appearance and a team-oriented mindset<br> <br><br>

Front Desk Agent - Guest Services and Reception - Dubai

<b><br>Job Title<br>Guest Relations Agent   Front Desk Hospitality   Dubai, UAE<br>Job Description<br>Guest Relations Agent   Front Desk Hospitality   Dubai, UAE<br> <br>Position Overview</b><br>Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality.<br> <br><b>Job Details<br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Guest Services / Concierge<br>Gender: Female preferred<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Guest Service and Front Office Support</b><br>As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment.<br> <br><b>What You ll Do<br></b> <br>* Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression<br>* Engage first-time visitors with friendly conversation and hotel orientation<br>* Provide detailed information on hotel facilities, promotions, and local attractions<br>* Ensure compliance with departmental service standards and safety policies<br>* Support smooth communication between guests and internal departments<br>* Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner<br>* Uphold cleanliness and presentation standards at the front desk and lobby area<br>* Perform additional front office duties as assigned by supervisors<br> <br><b>Ideal Profile   Front Office and Guest-Facing Professionals<br></b> <br>* Previous experience in guest services or front desk role is required<br>* Presentable appearance with excellent interpersonal and verbal communication skills<br>* Ability to handle guest inquiries professionally and empathetically<br>* Comfortable working in high-pressure environments with strong multitasking abilities<br>* A collaborative team player with a calm and courteous demeanor<br>* Highly responsible, punctual, and attentive to guest needs<br>* Female candidates preferred for this position (as per operational requirements)<br> <br><b>Why Join Us   Work with Accor in Dubai<br></b> <br>* Employee benefit card offering worldwide hotel discounts<br>* Access to Accor s learning and development programs<br>* Internal promotion and international mobility opportunities<br>* Be part of a service-oriented, inclusive culture<br>* Join a team that makes a real impact through social and environmental initiatives<br>

Guest Relations Agent Front Desk Hospitality

IHG Hotels & Resorts

Job Title
Front Desk Agent   Luxury Hospitality   Dubai, UAE
Job Description
Front Desk Agent   Luxury Hospitality   Dubai, UAE<br> <br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Front Desk / Guest Services<br>Salary: 3500 5000 monthly (Market estimated)<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>Role Summary<br>The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment.<br> <br>What You ll Do<br> <br>* Greet guests with a friendly and professional demeanor upon arrival<br>* Handle check-in and check-out processes efficiently in accordance with IHG standards<br>* Respond promptly to guest inquiries about hotel services, facilities, and local attractions<br>* Process reservations, room assignments, and billing accurately using hotel systems<br>* Coordinate with other departments to ensure smooth guest service delivery<br>* Resolve guest concerns and complaints professionally, escalating when needed<br>* Maintain up-to-date knowledge of room availability, rates, promotions, and special offers<br>* Promote hotel services and upsell room categories to maximize revenue<br>* Follow all hotel policies, procedures, and safety regulations<br> <br>Ideal Profile<br> <br>* Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel<br>* Strong communication and interpersonal skills with fluency in English; additional languages are an advantage<br>* Proficiency in Microsoft Office and hotel management systems such as Opera<br>* Excellent organizational and teamwork abilities<br>* Positive, proactive attitude with a passion for customer service<br> <br>Why Join Us<br>InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network.<br> <br>About the Company<br>IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties   InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites   with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Post Details

Front Desk Agent Luxury Hospitality Dubai, UAE

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