help desk agent

<div><p><b>The Onsite Enterprise Help Desk Agent handles incoming calls, emails, and helpdesk tickets from customer associates regarding mobile device (iOS, Android, Chrome Etc.) issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. This is NOT a remote opportunity; candidates will report to our Westlake office daily.
</b></p><p><b>POSITION HOURS: 11:00A.M. - 8:00P.M. MONDAY THROUGH FRIDAY ON-SITE.</b></p>
<p><b>
Essential Functions</b></p>
<ul>
<li>Provide 1st line support to ensure customers' tickets are answered and processed within SLA (Service Level Agreements)</li>
<li>Respond to incoming calls, emails, and manage ticket que to support customer associates</li>
<li>Device assistance including set-up, synchronization, and operations</li>
<li>Basic feature and function support</li>
<li>Device activations</li>
<li>Troubleshooting hardware and software issues</li>
<li>Troubleshooting device enrollment issues</li>
<li>Supporting standard application software delivered with the mobile operating system</li>
<li>Basic support for accessories (chargers, headsets, Bluetooth connectivity)</li>
<li>Creating passwords</li>
<li>Support for system updates</li>
<li>Device new order status</li>
<li>Ticket management on behalf of end user</li>
<li>Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.</li>
<li>Support the internal team to work exception tickets with mobility vendors.</li>
<li>Makes recommendations for process improvements.</li>
<li>Continuously train in new products to ensure the highest level of support</li>
<li>Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Organized, detail-oriented and able to handle multiple tasks simultaneously.</li>
<li>Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.</li>
<li>Well-developed interpersonal skills to maximize vendor&rsquo;s responsiveness and to develop a cooperative working relationship.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).</li>
<li>Associate degree or equivalent experience preferred, high school diploma or equivalent mandatory.</li>
<li>1 - 2 years of mobility helpdesk, first-line experience in a technical service or telecom call-desk environment or related experience required.</li>
<li>ServiceNow and Zendesk along with order procurement experience is a PLUS.</li>
<li>Ability to take and pass a background check</li>
</ul>
<p><b> </b><b>Performance Requirements</b></p>
<ul>
<li>Must maintain regular and reliable attendance to the satisfaction of management.</li>
<li>Must be able to operate a computer and other position related technologies.</li>
<li>Must be customer focused and detail oriented.</li>
<li>Must be able to work in a fast-paced environment while prioritizing and managing multiple responsibilities.</li>
<li>Must be able to work flexible hours as needed.</li>
<li>Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.</li>
<li>Must adhere to all TRG Values at all times</li>
</ul>
<p><b>Physical Requirements
</b></p><ul><li>Must be able to remain in a stationary position 75% of the time</li>
<li>Must be able to access work locations</li>
<li>Must be able to visually read written and digital information</li>
<li>Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures</li>
<li>Must be able to receive detailed information through oral communication</li>
</ul><h4 class="jobSectionHeader"><b>Education</b></h4>
Required<ul><li>
Associates or better</li></ul><h4 class="jobSectionHeader"><b>
Skills</b></h4>
Required<ul><li>
Microsoft Office Suite</li><li>
Communication Skills - Oral/Verbal</li><li>
Customer Service</li><li>
Multitasking</li></ul><h4 class="jobSectionHeader"><b>
Behaviors</b></h4>
Required<ul><li>
Functional Expert: Considered a thought leader on a subject</li><li>
Thought Provoking: Capable of making others think deeply on a subject</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Required<ul><li>
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Onsite Enterprise Help Desk Agent

NTT DATA

<b>Req ID:</b> 370985
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a Helpdesk Agent - US Remote to join our team in Charleston, West Virginia (US-WV), United States (US).
<br><br>
**Must Live in Continental United States**
<br><br>
This remote role is for an overnight shift working between the hours of 6pm – 6am CT.
<br><br>
<b>Role Responsibilities:</b><br>
<ul>
<li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.</li>
<li>Answers the help desk line and responds to users’ requests regarding computer systems.</li>
<li>Acknowledges receipt of all user requests within defined service levels.</li>
<li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li>
<li>Maintains user information and documentation.</li>
<li>End user support-Service Now-Ticket Creation</li>
<li>End user support-Application Support-ITSM-Incident, Request and Change</li>
</ul>
<b>Basic Qualifications:</b><br>
<ul>
<li>1+ year in a customer service role</li>
</ul>
<b>Additional Skills:</b><br>
<ul>
<li>Call center experience</li>
<li>IT Proficiency</li>
<li>Experience with end user support</li>
<li>Knowledge of Windows operating system</li>
<li>Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands</li>
<li>History of excellent attendance and customer service skills</li>
</ul>
Remote Working and Technology Requirements
<br><br>
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
<br><br>
Technology
<br><ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
<br><ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
<br><br>
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
<br><ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $16.50 - $17.50/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
<br><br>
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Agent - US Remote

Vistage Worldwide

<div><div><b>POSITION SUMMARY</b></div><div>
We&rsquo;re looking for a tech-savvy, customer-focused, and solutions-driven Helpdesk Technician to join our dynamic IT team. In this role, you&rsquo;ll be on the front lines of technical support, helping our staff, contractors, and executive leaders stay connected, productive, and secure across a wide range of devices and platforms. Reporting to the Helpdesk Manager, you&rsquo;ll play a critical role in ensuring smooth day-to-day technology operations, resolving issues efficiently, and delivering white-glove support to our internal users. From deploying laptops and maintaining AV equipment to supporting virtual meetings and solving complex hardware or software problems, you&rsquo;ll be the go-to resource for all things IT.</div><div></div><div><b><br>
THE COMPANY</b></div><div>
Vistage is the world&rsquo;s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster and for SMB leaders to maximize their impact.</div><div></div><div><br>
The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 countries worldwide. These SMB executives spend a day or more with Vistage every month, immersing themselves in our comprehensive platform to become better leaders, make better decisions and achieve better results. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), as well as deep insights from subject matter experts.</div><div></div><div><br>
Vistage was founded more than 65 years ago, and we&rsquo;ve grown every year since then by innovating to stay on the cutting edge of business and relentlessly delivering value to our members. Our success is demonstrated by Vistage member companies growing 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.</div><div></div><div><b><br>
VISTAGE EMPLOYEE LIFE</b></div><div>
Vistage&rsquo;s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here&rsquo;s a sample of the employee experience that helps drive our success:</div><div></div><ul><li><div><b><br>
Welcome to our home.</b> Our US headquarters sits in the heart of San Diego&rsquo;s UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.</div></li><li><div><b>
We sweat the details.</b> Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh. Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!</div></li><li><div><b>
We invest in your career. </b>Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.</div></li><li><div><b>
We invest in you</b>. Our employee benefits program is one of the most generous you&rsquo;ll find. Fully-paid healthcare is provided for employees through Aetna, along with access to company-subsidized dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you&rsquo;ve saved. You&rsquo;ll also start with 16 days of paid time off + 12 paid holidays per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure.</div></li><li><div><b>
We keep it fun!</b> Whether you&rsquo;re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you&rsquo;ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home two days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You&rsquo;ll have regular access to Vistage executives&mdash;our CEO even buys everyone doughnuts to fuel his informal employee chats!</div></li></ul><div></div><div><br>
Vistage&rsquo;s culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><ul><li><div>
Primary responsibility is technical support and customer service. Be present and visible in the helpdesk and available to customers requiring technical assistance.</div></li><li><div>
Provide in-person, e-mail, phone, chat, remote control and walkup support for Vistage staff &amp; contractors.</div></li><li><div>
Build, deploy, update and maintain computers, mobile devices and AV equipment for Vistage staff &amp; contractors.</div></li><li><div>
Provide technical and AV support for Vistage conferences &amp; virtual meetings.</div></li><li><div>
Provide home-office network, hardware &amp; software support for Executive staff.</div></li><li><div>
Perform Daily Operating Procedure systems checks and tests.</div></li><li><div>
Quickly identify and escalate non-helpdesk issues to appropriate departments.</div></li><li><div>
Manage small to medium IT projects &ndash; software deployments &amp; upgrades, laptop &amp; desktop refreshes, user training, etc.</div></li><li><div>
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using the helpdesk ticketing system.</div></li><li><div>
Maintain reasonable discipline and decorum in the Help Desk area.</div></li></ul><div></div><div><b><br>
QUALIFICATIONS</b></div><ul><li><div>
Must have 3 &ndash; 4 years of technical support experience in an IT Department for a medium-sized business.</div></li><li><div><b>
Software &amp; Operating Systems:</b> Windows10, Windows 11, MAC OSX, Microsoft 365, SalesForce.com, MS Active Directory, ShoreTel Communicator, Zoom video conferencing</div></li><li><div><b>
Hardware: </b>Lenovo ThinkPads (T &amp; X Series), Lenovo ThinkCentre Desktops, Apple Mac Pro, Mac Mini, Macbook Pro.</div></li><li><div><b>
Phones &amp; Mobile Devices:</b> ShoreTel IP Phones, iOS &amp; Android handsets, tablets &amp; software</div></li><li><div><b>
Audio-Visual</b>: Wired/wireless Shure microphones, NEC/Epson projectors, matrix switchers &amp; audio mixers</div></li><li><div>
Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.</div></li><li><div>
Distinctive problem solving and analytical skills.</div></li><li><div>
Excellent customer services skills.</div></li></ul><div></div><div><b><br>
Preferred, but not required Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s Degree in MIS or equivalent experience in IT Department in medium-sized business.</div></li><li><div>
MCSE, MCSA, A+, N+ technical certifications or equivalent experience preferred.</div></li></ul><div></div><div><b><br>
TOTAL COMPENSATION RANGE</b></div><div>
$27 - $29 Hourly (salary based in San Diego, CA)</div><div></div><div><b><br>
JOB LOCATION</b></div><div>
Hybrid in San Diego; 3 days onsite, 2 days offsite</div></div>

Help Desk Support Representative

Kasrawy Group Careers

<div>
 <strong>
  Job Title:
 </strong>
 Info Desk Representative
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Nasr City - Nasr City
 <br/>
 <br/>
 <strong>
  Contract Details:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in
 <strong>
  6th of October City
 </strong>
 <strong>
  - Nasr City, Egypt.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome customers and clients in a courteous and professional manner
  </li>
  <li>
   Answer incoming calls and respond to customer inquiries and requests
  </li>
  <li>
   Provide accurate information about the company's products and services
  </li>
  <li>
   Direct customers to the appropriate departments or individuals for further assistance
  </li>
  <li>
   Handle customer complaints and resolve issues in a timely and effective manner
  </li>
  <li>
   Keep track of customer interactions and maintain customer records
  </li>
  <li>
   Assist with administrative tasks such as filing, data entry, and document preparation
  </li>
  <li>
   Collaborate with other team members to improve customer service and satisfaction
  </li>
  <li>
   Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor Degree
  </li>
  <li>
   Previous customer service experience preferred
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to handle multiple tasks and prioritize effectively
  </li>
  <li>
   Strong problem-solving and decision-making skills
  </li>
  <li>
   Proficient in Microsoft Office and other computer applications
  </li>
  <li>
   Excellent in English
  </li>
  <li>
   Ability to work in a fast-paced and dynamic environment
  </li>
  <li>
   Willingness to learn and adapt to new situations
  </li>
  <li>
   Must be able to work a flexible schedule, including weekends and holidays if needed
   <br/>
  </li>
 </ul>
</div>


Info Desk Representative

Holiday Inn Express and Suites

<p>We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. All shifts needed including weekends.</p><p><b>Responsibilities</b></p><ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul><p><b>Skills</b></p><ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OPERA and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul><p>All guests as well as staff are required to wear a mask when in public spaces.</p><p>Job Types: Part-time, Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Hotel Experience: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Agent

The Ghoman Group

<div>
 AM Front Desk / PM Front Desk
 <br/>
 <br/>
 Pay Rate : $16 - $20 per hour
 <br/>
 <br/>
 Job responsibilities :
 <br/>
 <br/>
 Front Desk Agent Job Description:
 <br/>
 <br/>
 We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests&rsquo; payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
 <br/>
 <br/>
 <ul>
  <li>
   Address - Holiday Inn Indianapolis Airport North, 5601 Fortune circle w Indianapolis Indiana 46241
  </li>
  <li>
   Joining: Immediately !!!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Person : Rachel Jean +1 (616) 405-2931
 <br/>
 <br/>
 Front Desk Agent Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Greeting and thanking guests in a sincere, friendly manner.
  </li>
  <li>
   Checking guests in on arrival and out on departure.
  </li>
  <li>
   Posting charges to appropriate guest accounts.
  </li>
  <li>
   Anticipating and addressing guests' needs, and resolving their problems and complaints.
  </li>
  <li>
   Assisting guests with disabilities.
  </li>
  <li>
   Operating switchboard and assisting with inquiries.
  </li>
  <li>
   Assisting the reservations manager with taking reservations.
  </li>
  <li>
   Collaborating and communicating with other internal departments to ensure guest satisfaction.
  </li>
  <li>
   Complying with company procedures and safety policies.
  </li>
  <li>
   Performing duties on a daily checklist.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Qualification :
 <br/>
 <br/>
 Front Desk Agent Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or suitable equivalent.
  </li>
  <li>
   1+ years of front desk agent experience preferred.
  </li>
  <li>
   Well-groomed, professional appearance.
  </li>
  <li>
   Outstanding written and verbal communication skills.
  </li>
  <li>
   Team player.
  </li>
  <li>
   Physically agile, and able to stand for extended periods.
  </li>
  <li>
   Available to work shifts, over weekends, and on public holidays.
  </li>
 </ul>
</div>


Front Desk-Holiday Inn Fortune Cir.

Candlewood Suites Harrisburg I-81 Hershey Area

<p><b>Job Summary</b><br/>We are seeking an energetic and attentive Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with efficiency and professionalism.</p><p><b>Duties</b></p><ul><li>Greet visitors, clients, and staff with a warm, professional demeanor, ensuring they feel welcomed and valued</li><li>Answer multi-line phone systems promptly and courteously, directing calls accurately to appropriate departments or personnel</li><li>Manage appointment scheduling and calendar management using tools like Google Workspace or Microsoft Office</li><li>Handle data entry, filing, and document proofreading to maintain organized records and ensure accuracy in all communications</li><li>Assist with office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software</li><li>Provide customer support by addressing inquiries via phone or email, offering solutions or directing to the right team members</li><li>Maintain a tidy front desk area, ensure office supplies are stocked, and support clerical tasks to streamline daily operations</li></ul><p><b>Skills</b></p><ul><li>Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications</li><li>Strong organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Exceptional phone etiquette and customer service skills to handle inquiries professionally and courteously</li><li>Bilingual abilities are highly valued to serve diverse clientele effectively</li><li>Office management experience combined with clerical expertise including data entry, filing, proofreading, and calendar management</li><li>Knowledge of office equipment such as multi-line phone systems and basic bookkeeping tools like QuickBooks is preferred</li><li>Personal assistant or medical/dental receptionist experience is a plus for understanding specialized workflows</li><li>Demonstrated time management skills with the ability to prioritize tasks accurately and meet deadlines</li></ul><p>Join us as a Front Desk Agent where your proactive approach will help foster a welcoming atmosphere while supporting essential administrative functions. We value energetic individuals eager to grow their office management skills in a dynamic environment!</p><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

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