help desk agent

Atlantis Resorts

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p><p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.</p>

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p>
<p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion. </p>

Agrius IT

<ul><li>Respond to support requests via phone, email, or ticketing system and resolve within SLA.</li><li>Coordinate with logistics and technical teams for spare parts and follow-ups.</li><li>Maintain clear communication to ensure customer satisfaction.</li><li>1&ndash;2 years of experience in IT help desk / technical support <b>(CSR experience preferred)</b>.</li><li>Basic knowledge of hardware components.</li><li>Strong task prioritization and time management skills.</li><li>Experience with global IT support/logistics is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Help Desk Officer

SPIDER PLUS CONSTRUCTION EQUIPMENT TRADING L.L.C

<p><strong>About Spider Plus</strong></p><p>Spider Plus is a leading lifting equipment solutions provider specializing in spider cranes, glass lifting systems, mini cranes, and façade installation equipment. With one of the largest rental fleets in the Middle East, we deliver safe, reliable, and efficient lifting solutions to support construction and façade projects across the region.</p><p><strong>Position Summary</strong></p><p>The Junior Hire Desk Controller will support the daily operations of the rental desk, ensuring smooth coordination between customers, sales, logistics, and operations teams. This role focuses on handling rental documentation, scheduling, communication, and data management to maintain efficient hire desk operations and excellent customer service.</p><p><strong>Key Responsibilities</strong></p><p><strong>Hire Desk Operations</strong></p><ul><li>Assist in managing the      complete rental cycle—from order receipt to delivery and collection.</li><li>Coordinate with the      sales and operations teams to ensure timely equipment delivery and return.</li><li>Monitor and update      rental status, availability, and equipment tracking systems.</li><li>Ensure all rental      agreements, LPOs, and supporting documents are accurate and up to date.</li></ul><p><strong>Customer & Internal      Coordination</strong></p><ul><li>Communicate effectively      with customers to understand requirements and confirm hire details.</li><li>Liaise with accounts to      verify customer status and payment prior to delivery.</li><li>Coordinate with      logistics and workshop teams to confirm equipment readiness.</li><li>Support smooth internal      communication between hire desk, sales, and operations departments.</li></ul><p><strong>Documentation & Data      Management</strong></p><ul><li>Prepare and update      contracts, delivery notes, collection notes, and job trackers.</li><li>Maintain accurate      entries in Insphire or other rental management systems.</li><li>Prepare purchase orders      (LPOs) for cross-hire equipment or manpower.</li><li>Assist in preparing      daily utilization and rental performance reports.</li></ul><p><strong>Administrative Support</strong></p><ul><li>Check customer emails      and respond promptly or escalate when required.</li><li>Update job status in      trackers (On-Hire, Complete, or Cancelled).</li><li>Post daily equipment      status updates in Teams or relevant platforms.</li><li>Assist with shipping      coordination and documentation when necessary.</li></ul>

Junior Hire Desk Controller

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Agent L1
</div></div></div></div><div><div><div><div>Req Id: 110062
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Support process by managing transactions as per required quality standards
</b><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Voice Fulfilment .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Production Agent L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Agent L1
</div></div></div></div><div><div><div><div>Req Id: 110064
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Support process by managing transactions as per required quality standards
</b><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Payment and Fraud( Trust &amp; Safety) .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Octet Solutions(SMC-PVT) Limited

<p>We are hiring a <b>Call Center Agent </b>(preferably female) to join our software house support team. The ideal candidate will manage customer interactions across <b>calls, chats, emails, and social media</b>, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.</p><p>You&rsquo;ll be the <b>frontline voice of the company</b>, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle <b>inbound and outbound calls</b>, <b>live chats</b>, <b>emails</b>, and <b>social media messages</b> from customers.</li><li>Provide <b>first-line technical support</b> for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the <b>CRM or ticketing system</b></li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent <b>English communication skills</b> (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong <b>problem-solving skills</b>, patience, and attention to detail.</li><li>Experience handling <b>social media customer queries</b> (Facebook, LinkedIn, Instagram).</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul><p><b>Location: </b>30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)</p><p><b>Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible off</b></p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm )  ? </li></ul><p>Work Location: In person</p>

Call Center Agent – Software Support (Female Preferred)

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