help desk agent

ComQi

<div>Description:
<p>
ComQi, a wholly owned subsidiary of AUO, is a global leader providing cloud-based digital signage and shopper engagement technologies that inform &amp; influence shoppers in-store, using all digital touch-points such as in-store media, mobile, video, touch, web, social media etc. At the core of our solution offerings is a content management system appropriately called EnGage&trade;. EnGage&trade; allows for the display of content to the right place at the right time to the right audience. In other words, our solution creates &lsquo;relevance&rsquo; through all digital touch points in-store and integration with backend systems like POS, RFIDs etc.</p><p>
ComQi&rsquo;s hundreds of customers include leading brands around the world, such as Gap, Victoria&rsquo;s Secret, Bath and Body Works, H&amp;M/Weekday, Six Flags, and McDonald's. With over 20 years of expertise, ComQi is a global company headquartered in New York with offices in Toronto, and London.</p><p><b>
ComQi Inc is looking to hire a </b><b>Help Desk Agent (Level 1)</b><b> to be the first point of contact for client-facing technical support across CMS platforms and hardware; and you will be responsible for triaging, resolving, or escalating inbound support requests via Freshdesk, phone, email, and Slack.</b></p><p>
Key Responsibilities:</p><ul><li>Respond to inbound tickets and calls from store associates, technicians, and client contacts</li><li>Use EnGage and Freshdesk to diagnose issues and determine resolution path</li><li>Escalate to L2 or Deployment when required, following defined protocols</li><li>Support technician visits via phone and Slack coordination</li><li>Follow SOPs and KB guidance for ticket resolution</li><li>Flag gaps or outdated procedures in KB for update</li><li>Provide tailored support based on assigned client verticals</li><li>Participate in Slack discussions for ticket triage and peer support</li><li>Support outbound ticket follow-ups and proactive outreach via phone and email</li></ul><p>
Performance Metrics:</p><ul><li>SLA Resolution Compliance (%)</li><li>First Contact Resolution Rate</li><li>Ticket Escalation Accuracy</li><li>Knowledgebase Contribution Frequency</li></ul>
Requirements:
<ul><li>Customer service experience in IT or technical support</li><li>Familiarity with CMS platforms and digital signage hardware</li><li>Strong communication and time management skills</li><li>Experience with Freshdesk or similar ticketing systems</li><li>Basic understanding of networking, routing, and PC hardware</li></ul><p>
At ComQi, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p><p><b>
If this sounds like a great fit, we look forward to your application!</b></p></div>

Help Desk Agent (Level 1)

Whim Hospitality Ltd

<div><p>Join Our Team as a Front Desk Agent at Camp Lucy!</p>
<p>
Whim Hospitality is seeking a dedicated and enthusiastic Front Desk Agent to be the welcoming face of our stunning Camp Lucy Resort. If you have a passion for serving others and enjoy creating memorable experiences, we want to hear from you!</p>
<p>
About Camp Lucy:</p>
<p>
Nestled in the heart of the Texas Hill Country, Camp Lucy is a beautiful resort that offers a unique blend of luxury and Texas charm. Our commitment to exceptional service and guest satisfaction is underscored by our talented team, making every visitor&rsquo;s stay unforgettable.</p>
<p>
Who You Are:</p>
<p>
You love serving others and find joy in solving problems. No task is too big or small for you, and you&rsquo;re always looking for ways to contribute. You&rsquo;re building your professional resume while enjoying beautiful office views and seeking opportunities to create wonderful experiences for guests.</p>
<p>
What You'll Be Doing:</p>
<ul><li>
<p>Guest Check-In &amp; Check-Out: Efficiently and warmly check in guests, using their names whenever possible. Ensure they are assigned the type of room requested and the correct rates are charged. Handle check-out processes, confirming guest satisfaction and settling bills accurately.</p>
</li></ul>
<ul><li><p>Customer Service Excellence: Resolve customer complaints and handle all guest interactions with the utmost hospitality and professionalism. Accommodate special requests whenever possible and assist guests with inquiries about resort services, events, and local attractions.</p>
</li></ul>
<ul><li><p>Transaction Management: Maintain a balanced cash bank assigned by the hotel. Manage cash transactions, reconcile all transactions at the end of each shift, and assist with billing matters.</p>
</li></ul>
<ul><li><p>Technology Proficiency: Utilize various computer systems to check guests in and out, run daily reports, and manage reservations. Provide basic troubleshooting support for in-room services like internet and entertainment.</p>
</li></ul>
<ul><li><p>Concierge Support: Assist with concierge duties and guest experience services, ensuring immediate responses to guest comments and concerns.</p>
</li></ul>
<ul><li><p>Local Expertise: Develop a comprehensive knowledge of hotel availability, current rates, and local attractions to enhance the guest experience.</p>
</li></ul>
<ul><li><p>Additional Duties: Perform other duties as assigned to support the team and improve guest satisfaction.</p>
</li></ul>
<p>Why You Should Join Us:</p>
<p>
Work at a Premier Venue: Be part of a team at the Hill Country's premier venue, known for its beauty and exceptional service.</p>
<p>
Team Culture: Join a talented and enthusiastic team that values collaboration and support.</p>
<p>
Dynamic Scheduling: Enjoy a schedule that offers a balance of flexibility and structure, allowing you to thrive in a rewarding work environment while meeting the needs of our guests.</p>
<p>
Professional Growth: Gain valuable experience in the food and beverage industry with clear career paths for advancement. Opportunities exist for you to move into roles such as Lead Server, Banquet Captain, or even Management positions as you develop your skills.</p>
<p>
Employee Perks: Enjoy employee discounts for lodging and our beautiful restaurant, medical/dental/vision insurance, employee meals, PTO, Holiday pay, referral bonus, free parking, and the chance to work in a beautiful and dynamic environment.</p>
<p>
If you are passionate about delivering exceptional service and creating memorable experiences, apply now to join our team at Camp Lucy!</p>
<p>
Compensation:</p>
<p>
Hourly Wage: $19.00 per hour, with opportunities to increase your earnings through exceptional service.</p>
<p>
If you are passionate about creating memorable experiences and delivering outstanding service, apply now to join our team at Camp Lucy!</p><ul><li>
Previous experience in a front desk or customer service role in the hospitality industry is preferred.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests and resolve issues effectively.</li><li>
Strong problem-solving abilities and a proactive approach to anticipating guest needs.</li><li>
Familiarity with hotel management software and computer systems is a plus.</li><li>
Ability to multitask and work efficiently in a fast-paced environment.</li><li>
A positive attitude and a commitment to delivering exceptional guest service.</li></ul>
<p>
This role is essential in creating memorable experiences for guests at Camp Lucy, ensuring that their needs are met with professionalism and warmth. The Lodging Front Desk Agent must demonstrate a commitment to excellence and a passion for hospitality.</p><p>
The Lodging Front Desk Agent at Camp Lucy is dedicated to serving others and finds joy in solving problems. No task is too big or small, and you are always looking for opportunities to enhance the guest experience. With a focus on building your professional resume and enjoying beautiful office views, you aim to create wonderful experiences for all guests.</p></div>

Desk Agent

GIG Gulf

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 </p>
 <p>
  The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 </p>
 <p>
  The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 </p>
 <p>
  The role requires excellent customer service, communication (written + verbal), and analytical skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Service Desk Agent (Level 1.5) role summarized in 3 points:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 </p>
 <p>
  2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 </p>
 <p>
  3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Service Desk End-User Support
  </strong>
 </p>
 <ul>
  <li>
   Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
  </li>
  <li>
   Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
  </li>
  <li>
   Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
  </li>
  <li>
   Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
  </li>
  <li>
   Provide high-quality resolutions of assigned tickets and managing the expectations of the users
  </li>
  <li>
   Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
  </li>
  <li>
   Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational &amp; Technical Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Communication
  </strong>
 </p>
 <ul>
  <li>
   Act as the 1st point of contact for all IT related issues or requests
  </li>
  <li>
   Build a strong trust relationship with business users across the region
  </li>
  <li>
   Build strong collaboration with level 2 and 3 IT teams
  </li>
  <li>
   Create and update documentation for end-users when needed for known issues/requests
  </li>
 </ul>
 <p>
  <strong>
   IT Support
  </strong>
 </p>
 <ul>
  <li>
   Create and modify user accounts for Active Directory and all applications
  </li>
  <li>
   Install end-user software (licensing validity and availability checks)
  </li>
  <li>
   Deployment of new applications (and/or upgrades) and follow-up
  </li>
  <li>
   Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
  </li>
  <li>
   Manage applications permissions changes for end-users
  </li>
  <li>
   Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
  </li>
  <li>
   Troubleshooting of printer issues
  </li>
  <li>
   Call center system support
  </li>
  <li>
   Mobile management enrollment and activation
  </li>
  <li>
   Shared folders permissions management
  </li>
 </ul>
 <p>
  <strong>
   Security
  </strong>
 </p>
 <ul>
  <li>
   Ensure full compliance with the Information Security policy and procedures
  </li>
  <li>
   Review encryption and antivirus definition status and remediate any issues
  </li>
  <li>
   Administrative Privileges management
  </li>
  <li>
   Ensure that all provided laptops have the necessary physical security measures
  </li>
  <li>
   Scan computers for virus infection
  </li>
  <li>
   Provide physical access to staff and visitors as necessary.
  </li>
 </ul>
 <p>
  <strong>
   Network and Telecom
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot end-user internet issues
  </li>
  <li>
   Local area network and Ethernet connections support
  </li>
  <li>
   Wireless network access basic support
  </li>
  <li>
   Headset phone and softphone setup for call center staff
  </li>
  <li>
   VPN configuration and troubleshooting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Requirements:
  </strong>
 </p>
 <p>
  <strong>
   Communication and Soft Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
  </li>
  <li>
   Conflict Resolution &ndash; ability to resolve problems and complex situations
  </li>
  <li>
   Active listening and empathy &ndash; ability to listen and understand users to address their needs
  </li>
  <li>
   Team player &ndash; ability to work with a team and influence a positive collaborative culture
  </li>
  <li>
   Ability to prioritize workload appropriately based on the impact on the business
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
  </li>
  <li>
   Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
  </li>
  <li>
   Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
  </li>
  <li>
   Excellent knowledge of Microsoft Office products including O365, Teams, Intune
  </li>
  <li>
   Familiarity with network architecture, LAN network protocols and client-server business applications
  </li>
  <li>
   Familiarity with Citrix and remote desktop or any VDI platform
  </li>
  <li>
   Familiarity with Distributed File Sharing
  </li>
  <li>
   Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
  </li>
  <li>
   Good understanding of ITIL framework or any other service management framework
  </li>
  <li>
   Excellent understanding of IT service management tools and ticketing system
  </li>
  <li>
   Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
  </li>
  <li>
   Knowledge of using remote access tools for remote troubleshooting
  </li>
  <li>
   Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
  </li>
  <li>
   Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
  </li>
  <li>
   Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
  </li>
  <li>
   5+ years&rsquo; experience in an IT Service Desk role
  </li>
  <li>
   ITIL v3/v4 Foundation Certification
  </li>
  <li>
   MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
  </li>
 </ul>
 <p>
 </p>
</div>


IT Service Desk Agent

K Group Companies

<div>
 <strong>
  Help Desk Agent
  <br/>
 </strong>
 The Help Desk role at
 <strong>
  K Group
 </strong>
 is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication
  </li>
  <li>
   Technical Support: Resolve issues for clients via phone, in person, or using remote tools
  </li>
  <li>
   Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions
  </li>
  <li>
   Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact
  </li>
  <li>
   Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks
  </li>
  <li>
   Ticket Ownership: Manage support tickets based on skills and workload while accounting for specific customer preferences
  </li>
  <li>
   Process Optimization: Maintain a forward-thinking approach to technical support by utilizing AI assistants and data-driven methods to optimize internal processes and improve the end-user experience
  </li>
  <li>
   Continuous Learning: Stay up-to-date with industry trends and emerging technologies to enhance problem-solving capabilities
  </li>
  <li>
   Service Excellence: Provide exceptional customer service by addressing concerns and ensuring overall satisfaction
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Experience: Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable)
  </li>
  <li>
   Technical Proficiency: Solid understanding of common hardware and software problems with a proven track record of troubleshooting success
  </li>
  <li>
   Tech Adaptability: Demonstrated ability to quickly learn new software and a high level of comfort using AI productivity tools (e.g., LLMs, automated ticketing workflows, or advanced search tools)
  </li>
  <li>
   Communication: Strong written and verbal skills, with the ability to convey complex technical information clearly to non-technical users
  </li>
  <li>
   Execution: Ability to prioritize and multitask effectively in a high-energy, fast-paced environment
  </li>
  <li>
   Collaboration: A team player who can work closely with technical departments to advocate for customer needs
  </li>
  <li>
   Mindset: Strong problem-solving skills with a creative edge and a consistently positive, professional demeanor
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About K Group Companies
  <br/>
 </strong>
 K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
 <br/>
 <br/>
 <strong>
  Why Work Here?
  <br/>
 </strong>
 <em>
  &ldquo;Great, focused, team environment.&rdquo;
  <br/>
  <br/>
 </em>
 For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
 <br/>
 <br/>
 As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers - and each other!
 <br/>
 <br/>
 Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!
 <br/>
 <br/>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive base salary based on experience
  </li>
  <li>
   Bonus and commission programs
  </li>
  <li>
   Paid Time Off (PTO)
  </li>
  <li>
   Volunteer Paid Time Off (VTO)
  </li>
  <li>
   100% employer paid family health insurance premium
  </li>
  <li>
   100% employer paid disability insurance
  </li>
  <li>
   100% employer paid dental &amp; vision insurance
  </li>
  <li>
   401k with Safe Harbor contributions from company annually
  </li>
  <li>
   Profit sharing opportunities
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Help Desk Level 1

Cayuse Holdings

<div><div><div><div><b><i>JOB TITLE:</i></b></div><div><br>
Service Desk Agent<b><i><br>
</i></b></div></div><br>
<div><div><b><i>CAYUSE COMPANY:</i></b></div><div><br>
Cayuse Commercial Services</div></div><div><div><b><i><br>
LOCATION</i></b></div><div><br>
Remote</div></div><div><div><b><i><br>
SALARY:</i></b></div><div><br>
$19.50-20.50</div></div><div><div><b><i><br>
EMPLOYEE TYPE:</i></b></div><div><br>
Full-Time Hourly Non-Exempt</div></div><div><div><b><i><br>
TRAVEL</i></b></div><div><br>
No</div></div><div><div><b><i><br>
RELOCATION</i></b></div><div><br>
No</div></div></div><div></div><div><b><br>
The Work</b></div><div>
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.</div><div>
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.</div><br>
<div></div><ul><li>
Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests</li><li>
Operates within established guidelines and procedures to independently deliver a full range of services to the customer
</li><li>Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool</li><li>
Provide assistance and information to the customer in a prompt manner</li><li>
Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters</li><li>
Mobile telephony and device support</li><li>
Video Conference Unit Troubleshooting</li><li>
IP Telephony setup and support
</li><li>Creation of end user accounts and setting permissions</li><li>
Provide end user device management and support, including desktops, laptops, and PDAs</li><li>
Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications</li><li>
Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)</li><li>
Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team</li><li>
Manages continuous improvement through ongoing collection of data and information regarding customer requirements
</li><li>Monitor and report on performance of IT systems and services</li><li>
Understand and responds to others&rsquo; using active listening skills and tactful communication</li><li>
Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
</li><li>Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication</li><li>
Ensures customer satisfaction through follow up and special efforts</li><li>
Resolve issues following the parameters and guidelines of the client
</li><li>Identify potential system problems and escalate to department contact for resolution</li><li>
Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
</li><li>Assist new employees with training through shadowing opportunities and explanation of work process</li></ul><br>
<div></div><ul><li>
Other duties as assigned.</li></ul><div><b><br>
Here&rsquo;s What You Need</b>
</div><ul><li>High school diploma or GED required.
</li><li>Experience preferred Service Desk or Customer Service experience</li><li>
Three (3) to five (5) years of experience in computer systems, customer support or IT support.</li><li>
Experience with ServiceNow IT Service Management System.</li><li>
Customer service experience and strong focus on customer satisfaction.
</li><li>Call center experience.
</li><li>Experience in a technology support organization</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul><div><b>
Minimum Skills:
</b></div><ul><li>Strong ability to speak with clarity and articulation
</li></ul><ul><li>Strong communication skills; both verbal and written.</li><li>
High degree of comprehension of the issues presented by customers.</li><li>
High degree of problem solving Internal/External Relationships.</li><li>
Apply discretion resulting in appropriate/desired resolutions.</li><li>
Ability to analyze issues and determine root cause and identify appropriate solutions.</li><li>
Ability to connect and build relationships with customers via virtual methods, phone, and email.</li><li>
Ability to independently problem solve.</li><li>
Effective listening skills including the cognitive ability to locate and convey requested information
</li><li>The ability to successfully handle customer requests and document in work management tools and applications
</li><li>Willingness to take initiative with attention to detail
</li><li>Proactive and flexible
</li><li>Must have positive attitude
</li><li>Tolerance to deal with difficult customers and stressful situations
</li><li>Fluidity to work well in teams as well as independently
</li><li>Ability to take phone contacts and answer emails simultaneously
</li><li>Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
</li><li>Sound analytic and cognitive ability to troubleshoot technical problems
</li><li>Speaks with clarity, articulation, and is aware of own non-verbal communication
</li><li>Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
</li><li>Demonstrate ability to learn quickly and thrive in high-energy team environment
</li><li>Must be able to work independently, as well as with a team
</li><li>Ability to function in a diverse work environment.
</li><li>Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.</li></ul><div></div><div><b><br>
Desired Qualifications:</b></div><ul><li>
Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.</li></ul><div></div><div><b><br>
Our Commitment to you / overview of benefits
</b></div><ul><li>Medical, Dental and Vision Insurance; Wellness Program</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)</li><li>
Short-Term and Long-Term Disability options</li><li>
Basic Life and AD&amp;D Insurance (Company Provided)</li><li>
Voluntary Life and AD&amp;D options</li><li>
401(k) Retirement Savings Plan with matching after one year</li><li>
Paid Time Off</li></ul><div></div><div><b><br>
Reports to: Delivery Manager</b></div><div></div><div><b><br>
Working Conditions
</b></div><ul><li>Professional remote office environment.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
</li><li>Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li></ul><ul><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul><div></div><p><b><br>
Other Duties: </b><i>Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></p><div><b><i>
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.</i></b></div></div><p></p>

Service Desk Agent

AAA Club Alliance

<div><p>AAA Club Alliance is seeking an <b>Internet Help Desk Travel Advisor </b>to join our dynamic Travel Contact Center Team! This position is responsible for providing exceptional customer service to member&rsquo;s telephone &amp; email inquiries generated by ACA&rsquo;s website.
</p><p></p><p><b>This is a work from home position, candidates must live within our territory in order to be considered </b><b>: </b><i>(&middot;Connecticut &middot;Delaware &middot;Indiana &middot;Kansas &middot;Kentucky &middot;Maryland &middot;New Jersey &middot;Ohio &middot;Oklahoma &middot;Pennsylvania &middot;South Dakota &middot;Virginia &middot;Washington, DC &middot;West Virginia)
</i></p><p></p><p><b>To the qualified candidate, we offer:
</b></p><ul><li><p>Competitive base hourly rate. The starting base compensation for this position is $16.10 - $28.00. <b><i>The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
</i></b></p></li><li><p><b>Paid Virtual Training - Next Virtual Training Class will begin on Monday, May 4, 2026. Training is mandatory and must be able to attend the full training schedule.
</b></p></li><li><p><b>Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks.
</b></p></li><li><p>All required computer equipment will be provided to you by AAA Club Alliance
</p></li><li><p>Health Insurance (Medical, Vision, Prescription Drug and Dental)
</p></li><li><p>Flexible Spending Accounts
</p></li><li><p>Wellness and Health Advocate Programs
</p></li><li><p>401(k) with Employer Match
</p></li><li><p>Free AAA Membership and so much more
</p></li></ul><p></p><p><b>What you will be doing:
</b></p><ul><li><p>Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner.
</p></li><li><p>Delivers extraordinary customer service to AAA members by accurately answering inquiries and interpreting club policy.
</p></li><li><p>Proficiency in completing air, car, and hotel reservations using appropriate software. Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents.
</p></li><li><p>Researches and responds to email inquiries with correct information in a professional and courteous manner.
</p></li><li><p>When required, assist member to complete transactions online, including car and hotel reservations.
</p></li><li><p>Complies with all Mid-Atlantic policies and procedures in the collection and handling of assets.
</p></li><li><p>Must establish strong working relationships with e-business in order to handle (member) technical issues on-line.
</p></li></ul><p></p><p><b>What we need from you:
</b></p><ul><li><p>Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Mid-Atlantic&rsquo;s website and the resolution of any website related problems.
</p></li><li><p>High School diploma or equivalent.
</p></li><li><p>Two (2) years of customer service experience.
</p></li><li><p>Competent with PC usage. Experience using Microsoft Office and email distribution system. Internet knowledge preferred.
</p></li><li><p>Knowledge of an automated airline reservation system and travel sales experience.
</p></li><li><p>Pass Travel Agent Proficiency (TAP) test within one year of employment preferred.
</p></li><li><p>Knowledge of Apollo reservation system preferred.
</p></li></ul><p></p><p>#LI-Remote USA
</p><p></p><p><b>Full time Associates </b>are offered a comprehensive benefits package that includes:
</p><ul><li>Medical, Dental, and Vision plan options
</li><li>Up to 2 weeks Paid parental leave
</li><li>401k plan with company match up to 7%
</li><li>2+ weeks of PTO within your first year
</li><li>Paid company holidays
</li><li>Company provided volunteer opportunities + 1 volunteer day per year
</li><li>Free AAA Membership
</li><li>Continual learning reimbursement up to $5,250 per year
</li><li>And MORE! Check out our Benefits Page for more information
</li></ul><p></p><p>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA&rsquo;s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA&rsquo;s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.<br>
</p><p></p><p><b>Job Category:
</b></p>Customer Service</div>

Travel Agent, Internet Help Desk

Essentia Technologies (Pvt) Limited

<p>What we do? We offer control room (Help Desk) services to one of the companies in United Kingdom. The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards). A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).</p><p><b>Job Description:</b></p><p>To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with .</p><p><b>Key Responsibilities:</b></p><ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li><li>Produce appropriate customer service reports as appropriate and in a timely manner.</li><li>Provide front desk out of hour&rsquo;s service as appropriate.</li><li>Assist the Helpdesk Manager in the completion of approved project work as directed.</li><li>Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.</li><li>Pursue personal development of skills and knowledge necessary for the effective performance of the role.</li><li>Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.</li><li>Complete adequate handover to line management prior to you taking approved holiday.</li><li><b>Skills Requires:</b></li><li><b>Administrative experience within a business environment</b></li><li>Very strong attention to detail</li><li><b>Proven interpersonal and communication skills, both oral and written at all levels</b></li><li>High degree of computer literacy</li><li><b>Highly motivated and determined</b></li><li>Demonstrate the ability to understand business processes and their purpose</li><li><b>Team Player</b></li></ul><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Help Desk

Search 10000+ Help desk agent jobs near you this April. New roles added regularly across leading industries. Apply today.