help desk assistant

Knox County Government

<div><h2 class="jobSectionHeader">DESK ASSISTANT/PAGE- CORRYTON BRANCH 
</h2> 
<div> 
<div><div>APPLY</div> 
</div></div> 
Purpose of Job 
The purpose of this classification is to perform a variety of tasks related to library patron services. This position is part-time. 
Essential Functions 
The Desk Assistant/Page is responsible for the following essential functions: 
<ul><li>
Performs all tasks necessary for shelving and organization of library materials</li> 
<li>
Perform circulation functions on internal database</li> 
<li>
Assists patrons in using public access catalog and in locating materials/information</li> 
<li>
Retrieves materials to fill patron requests and processes appropriately</li> 
<li>
Answers phone calls and replies to emails from public</li> 
<li>
Monitors stock on shelves and ensures materials are correctly shelved</li> 
<li>
Retrieves materials to fill patron requests and process appropriately</li></ul> 
Additional Job Functions 
<ul><li>
Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor&rsquo;s Office</li> 
<li>
Perform other duties as required</li></ul> 
Minimum Training &amp; Qualifications 
<ul><li>
High School diploma or GED required: Associates degree preferred</li> 
<li>
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position</li></ul> 
Specialized Knowledge 
<ul><li>
N/A</li></ul> 
Competencies 
<ul><li>
Ensure regular, punctual attendance during scheduled work hours</li> 
<li>
Basic understanding of computers, printers and other office equipment</li> 
<li>
Ability to focus and demonstrate great attention to detail</li> 
<li>
Ability to work cooperatively as a member of a team</li> 
<li>
Excellent customer service skills</li></ul> 
Physical Requirements 
<ul><li>
This position requires the ability to engage in occasional light physical activity.</li> 
<li>
Ability to stand for extended periods of time.</li> 
<li>
Ability to discern colors.</li></ul> 
Occupational Hazards 
<ul><li>
N/A</li></ul> 
 SCHEDULE 
<ul><li>
Monday &ndash; Friday 1:30 pm &ndash; 5:30 pm</li></ul> 
Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. 
Type : INTERNAL &amp; EXTERNAL
Location : LIBRARY
Posting Start : 03/16/2026
Posting End : 03/30/2026
MINIMUM HOURLY RATE: $14.03</div>

DESK ASSISTANT/PAGE- CORRYTON BRANCH

Fox News Media

<div>
 
 Overview Of The Company
 
 
 
 Fox News Media
 
 
 FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has also been the most watched television news channel for 20 consecutive years, while FBN currently ranks among the top business channels on cable. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.
 
 
 
 Job Description
 
 
 
 We are looking for a highly motivated, proactive freelance Desk Assistant to join our Assignment Desk team at our headquarters in New York City. We are looking for individuals with strong news judgment who will be required to handle multiple breaking news stories in our fast-paced network newsroom. Desk Assistants report directly to the Assignment Desk Manager and work closely with assignment editors, field producers, and line producers, as well as other Fox News units, to integrate our coverage throughout all Fox News platforms.
 
 
 
 a Snapshot Of Your Responsibilities
 
 
 
 <ul>
 <li>
 Building strong relationships with Assignment Desks at Fox affiliates and other news service partners.
 </li>
 <li>
 Communicating with officials and sources for editorial information.
 </li>
 <li>
 Monitoring both traditional &amp; social media for breaking news stories.
 </li>
 <li>
 Identify news video and soundbites for breaking news stories.
 </li>
 <li>
 Acquiring news material for use on FNC and our properties.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree and relevant work experience.
 </li>
 <li>
 Strong editorial judgment.
 </li>
 <li>
 A passion for current and breaking events.
 </li>
 <li>
 Understanding of tapeless workflow in a newsroom.
 </li>
 <li>
 An interest in international news.
 </li>
 <li>
 Ability to find breaking news stories and identify where to get the latest editorial information.
 </li>
 <li>
 A love for problem-solving.
 </li>
 <li>
 Willingness and ability to work any shift, including overnights, weekends, and holidays if necessary
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
 
 
 
 Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $17.79-22.00 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
 
 
</div>

Freelance Desk Assistant

Magnaflow

<div><div><div>What you will be doing:</div></div><div><div>
As an Associate Help Desk Support Specialist, you will be the first point of contact for our employees seeking technical assistance. You will provide support for technical issues, ensuring smooth and efficient operations. Your role will involve troubleshooting, diagnosing problems, and guiding users through step-by-step solutions.</div></div><div><div>
Responsibilities:
</div></div><ul><li><div><div>Respond to requests for technical assistance in person, via phone, or electronically.
</div></div></li><li><div><div>Monitor helpdesk reporting queue and follow-up on open requests.
</div></div></li><li><div><div>Diagnose and resolve technical hardware and software issues.
</div></div></li><li><div><div>Research questions using available information resources.
</div></div></li><li><div><div>Advise users on appropriate actions.
</div></div></li><li><div><div>Follow standard help desk procedures.
</div></div></li><li><div><div>Log all help desk interactions.
</div></div></li><li><div><div>Administer help desk software.
</div></div></li><li><div><div>Identify and escalate situations requiring urgent attention.
</div></div></li><li><div><div>Track and route problems and requests and document resolutions.
</div></div></li><li><div><div>Prepare activity reports.
</div></div></li><li><div><div>Stay current with system information, changes, and updates.
</div></div></li><li><div><div>Work with infrastructure administrators to test tools and solutions.
</div></div></li></ul>Skills:<ul><li>
Excellent communication skills (written and verbal).
</li><li>Strong problem-solving skills.
</li><li>Ability to work independently and as part of a team. Intermediate to advanced knowledge of computer hardware and software.
</li><li>Administrative knowledge of both Windows and Mac operating systems.
</li><li>Understanding of networking fundamentals.
</li><li>Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 25 pounds with or without accommodations.</li></ul>
Education:<ul><li>A.S. in Information Technology or a related field, or equivalent experience.
</li></ul>Years of Experience:<ul><li>0-2 years of experience in a help desk or technical support role.</li></ul></div>

Associate Help Desk Support Specialist

University of North Florida

<div>Department
Housing &amp; Residence Life-OPS
Compensation
$15.00 Hourly 
Job Description Summary
<ul><li>The Welcome Desk Office Assistant position will be a year-round position that will include working through holidays when the University is closed.
</li><li>This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox for our multiple welcome desk locations.
</li><li>Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out and orientations.
</li><li>Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.
</li><li>Position will be Monday through Friday, 4pm to Midnight.
</li></ul>Marginal Functions
<ul><li>Work through holidays when the University is closed.
</li><li>Work in a fast-paced environment while remaining detail oriented and well organized. 
</li></ul>Required Qualifications
High school diploma (or GED) and two years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Functions
<ul><li>Provide customer service to students and/or parents.
</li><li>Answer telephones and respond to general inquiries in the housing email inbox for multiple welcome desk locations.
</li><li>Perform accurate data entry.
</li><li>Maintain confidential student files.
</li><li>Assist with department‑wide events such as move‑in, move‑out and orientations. 
</li></ul>Statement(s) of Understanding
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a &ldquo;Responsible Employee&rdquo; pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University&rsquo;s Title IX Administrator or any divisional Title IX Coordinator 
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University&rsquo;s collaboration with community partners from the local to the global level. It reflects UNF&rsquo;s mission to contribute to the public good and prepare educated, engaged citizens.</div>

OPS Welcome Desk Office Assistant

Element Technologies

<div>Please note: Every application submitted through Workday is reviewed by a real person &mdash; not an AI. We value your time and take each submission seriously.
Who are we? 
 
Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way. 
 
Many of our clients that we started with are still with us. That&rsquo;s because we&rsquo;re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it&rsquo;s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.
What will I do?
In this internship, you will learn and be responsible for a variety of IT related tasks, to include:<ul><li>
Provide first line response for users requiring assistance with information technology issues and problems;</li><li>
Respond to requests for technical assistance by phone, email and/or using a Help Desk management system;</li><li>
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;</li><li>
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and</li><li>
Act as a liaison between customers and technical escalation teams.</li></ul>
This role will be remote based in Minnesota or Florida.
What will I learn?
As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills, to include:<ul><li>
Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers</li><li>
Active Directory</li><li>
Microsoft Lync</li><li>
Exchange 2003, 2007, and 2010</li><li>
Office 2003, 2007, 2010, 2013 supporting</li><li>
VMWare</li><li>
Backup solutions</li><li>
Firewalls</li><li>
Network switching</li><li>
Remote monitoring and support</li><li>
Equipment recycling</li><li>
Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills</li></ul> 
Compensation and Schedule:
This internship pays $18/hour for a minimum commitment of 20 hours per week. We are able to offer a flexible schedule, in the evening and weekend hours, to work around your school schedule!<div><div>
Element, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Element recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</div></div></div>

Help Desk Intern

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Loyola Enterprises Inc.

Job Description: Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM &ndash; 11PMNote: Cannot have an existing @army, @af, @navy, or an @usmc email accountClearance: DOD Secret clearance requiredRequirement: Immediate hire, Part TimeSchedule: Part Time Hours of Operation: Two 12 hour shifts, Sat &ndash; Sun 11AM &ndash; 11PMLocation: Joint Staff J7 Suffolk VirginiaCompensation: $25 per hour + based on experienceEducation: Bachelor s degree in a technical field is a plus.Email Requirements:<ul><li>Must have or be able to get an @mail.mil work email address.</li><li>Cannot keep an existing @army, @af, @navy, @usmc email.</li></ul>Job Description: Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.Qualifications:<ul><li>Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.</li><li>Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).</li><li>6 months Help Desk experience (desired) using Remedy or similar ticketing program.</li><li>Experience training military and civilian personnel via computer based and web-based applications.</li><li>Use of portals, Learning Management Systems (LMS).</li><li>Verbal and written communications skills.</li></ul>Job Summary:<ul><li>Check browser settings and basic browser trouble shooting.</li><li>Respond to telephone calls and e-mail messages to help customers with computer problems.</li><li>Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.</li></ul>Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.Thank youSincerely,Benito Loyola Benito@Loyola.com PresidentLoyola Enterprises Inc. www.Loyola.com2984 S. Lynnhaven Road, Suite 101Virginia Beach, VA. 23452Cell 757-718-0699757-498-6118 x10Fax 757-498-6110Loyola is an Equal Opportunity EmployerLoyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)Job Type: Part-timePay: From $25.00 per hourApplication Question(s):<ul><li>Do you have Help Desk or Service Desk Experience?</li><li>Do you have experience using Remedy or a similar ticketing program?</li><li>Do you have experience in the use of portals or Learning Management systems (LMS)?</li><li>Do you have a Secret clearance?</li><li>Can you get an @mail.mil work email address. Cannot keep an existing @army, @navy, @usmc email.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Ability to Commute:<ul><li>Suffolk, VA 23435 (Preferred)</li></ul>Work Location: In person

Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

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