help desk assistant

Salayel Hospitality

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 <strong>
  Salayel
 </strong>
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 <strong>
  fluency in Arabic and English
 </strong>
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Help Desk &amp; Operations Support
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
  </li>
  <li>
   Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
  </li>
  <li>
   Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
  </li>
  <li>
   Escalate unresolved issues, complaints, and operational concerns to management when required.
  </li>
  <li>
   Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
  </li>
  <li>
   Maintain clear communication with stakeholders regarding request status and service updates.
   <br/>
   <br/>
  </li>
 </ul>
 Administration &amp; Office Management
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
  </li>
  <li>
   Maintain accurate records, databases, and filing systems (electronic and physical).
  </li>
  <li>
   Manage schedules and diaries to ensure efficient coordination of operational activities.
  </li>
  <li>
   Monitor office supplies, manage inventory, and coordinate replenishment when required.
  </li>
  <li>
   Support day-to-day office coordination and assist in resolving operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
  </li>
  <li>
   Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
  </li>
  <li>
   Prepare daily, weekly, monthly, and ad hoc operational reports as required.
  </li>
  <li>
   Maintain transmittal logs, attendance records, leave records, and operational documentation.
  </li>
  <li>
   Support document control and record management processes.
   <br/>
   <br/>
  </li>
 </ul>
 Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
  </li>
  <li>
   Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
  </li>
  <li>
   Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Timely logging and closure of helpdesk requests.
  </li>
  <li>
   Accurate tracking and reporting of service requests.
  </li>
  <li>
   Timely submission of monthly inventory and operational reports.
  </li>
  <li>
   Up-to-date SOPs and operational documentation.
  </li>
  <li>
   Effective coordination and resolution of operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 Diploma in any discipline (Administration or Business Administration preferred).
 <br/>
 <br/>
 Office Management certification is an advantage.
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 Minimum
 <strong>
  3 years of experience
 </strong>
 in helpdesk coordination, administration, or operations support.
 <br/>
 <br/>
 Experience in
 <strong>
  property management, facilities management, or service coordination
 </strong>
 is preferred.
 <br/>
 <br/>
 Skills &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in Arabic and English (spoken and written) &ndash; mandatory.
  </li>
  <li>
   Strong knowledge of helpdesk coordination and administrative processes.
  </li>
  <li>
   Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
  </li>
  <li>
   Advanced MS Office skills.
  </li>
  <li>
   Excellent communication, organization, and multitasking abilities.
  </li>
  <li>
   High attention to detail and strong customer service orientation.
   <br/>
   <br/>
  </li>
 </ul>
 Job Challenges
 <br/>
 <br/>
 <ul>
  <li>
   Managing high volumes of service requests and urgent operational issues.
  </li>
  <li>
   Coordinating between multiple departments and service providers.
  </li>
  <li>
   Maintaining service quality and response times in a fast-paced operational environment.
  </li>
 </ul>
</div>


Help Desk Coordinator (Arabic Speaker)

Hire Evolution Consulting

<div><h1 class="jobSectionHeader"><b>Remote Tier 2 Help Desk Specialist</b></h1><p>
We&rsquo;re currently hiring an experienced <b>Tier 2 Help Desk Specialist</b> to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.</p><p>
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either <b>Ashburn, VA</b> or <b>Orlando, FL</b> to pick up company equipment if needed.</p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h2><ul><li><p>
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</p></li><li><p>
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</p></li><li><p>
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</p></li><li><p>
Assist users with workstation setup, software installs, peripheral support, and system access requests</p></li><li><p>
Escalate more complex technical issues to engineering or specialized support teams when needed</p></li><li><p>
Document support activity and maintain accurate ticket updates within the ticketing system</p></li><li><p>
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</p></li></ul><h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h2><ul><li><p>
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</p></li><li><p>
Strong troubleshooting skills across Microsoft technologies and remote support tools</p></li><li><p>
Experience supporting VPN connectivity, mobile devices, and enterprise user environments</p></li><li><p>
Ability to work independently and remain organized in a high-volume setting</p></li><li><p>
Strong communication and customer service skills</p></li><li><p>
Comfortable working rotating shifts, including evenings, weekends, and holidays</p></li><li><p>
U.S. Citizenship required</p></li><li><p>
Must be able to successfully pass a background investigation</p></li></ul><h2 class="jobSectionHeader"><b>
Preferred Experience</b></h2><ul><li><p>
Experience with ServiceNow or similar ticketing platforms</p></li><li><p>
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</p></li><li><p>
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</p></li><li><p>
Previous experience supporting government or enterprise-level environments is highly preferred</p></li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><ul><li><p>
Fully remote position</p></li><li><p>
Equipment pickup required in Ashburn, VA or Orlando, FL</p></li><li><p>
Rotating 24/7 support schedule</p></li><li><p>
Stable long-term opportunity with a collaborative support team</p></li></ul><p></p>
#Workwolf</div>

Tier 2 Help Desk, REMOTE

NTT DATA

<b>Req ID:</b> 370985
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a Helpdesk Agent - US Remote to join our team in Charleston, West Virginia (US-WV), United States (US).
<br><br>
**Must Live in Continental United States**
<br><br>
This remote role is for an overnight shift working between the hours of 6pm – 6am CT.
<br><br>
<b>Role Responsibilities:</b><br>
<ul>
<li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.</li>
<li>Answers the help desk line and responds to users’ requests regarding computer systems.</li>
<li>Acknowledges receipt of all user requests within defined service levels.</li>
<li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li>
<li>Maintains user information and documentation.</li>
<li>End user support-Service Now-Ticket Creation</li>
<li>End user support-Application Support-ITSM-Incident, Request and Change</li>
</ul>
<b>Basic Qualifications:</b><br>
<ul>
<li>1+ year in a customer service role</li>
</ul>
<b>Additional Skills:</b><br>
<ul>
<li>Call center experience</li>
<li>IT Proficiency</li>
<li>Experience with end user support</li>
<li>Knowledge of Windows operating system</li>
<li>Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands</li>
<li>History of excellent attendance and customer service skills</li>
</ul>
Remote Working and Technology Requirements
<br><br>
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
<br><br>
Technology
<br><ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
<br><ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
<br><br>
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
<br><ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $16.50 - $17.50/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
<br><br>
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Agent - US Remote

Facilities Management and Maintenance Company

<div></div><div><p><b>Date: </b>Jun 9, 2026</p>
<p><b>Location:</b> QA
</p><p><b>Company: </b>Facilities Management and Maintenance</p>
<div><div><div><div><h2 class="jobSectionHeader"><b>Main Purpose</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Qualification</b></h2></div></div></div></div></div><p></p>

CAFM Helpdesk Operator

Medicine Man Solutions LLC

<p><b>Overview</b><br/>We are seeking a dynamic and organized Office Assistant to join our team and help keep our daily operations running smoothly. This energetic role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and has a passion for providing exceptional support to ensure office efficiency. As an Office Assistant, you will be the first point of contact for visitors and callers, manage administrative tasks, and assist with office management duties to create a welcoming and productive workspace. This paid position offers an exciting opportunity to develop your administrative skills while contributing to a positive office culture.</p><p><b>Responsibilities</b></p><ul><li>Greet visitors warmly and manage front desk operations with professionalism and enthusiasm</li><li>Answer multi-line phone systems promptly, directing calls efficiently using proper phone etiquette</li><li>Handle data entry, filing, and document proofreading to maintain accurate records and organized files</li><li>Manage calendar scheduling, appointment setting, and calendar management for staff members</li><li>Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software</li><li>Assist with customer service by addressing inquiries via phone or email, providing support or directing to appropriate departments</li><li>Maintain a clean, organized workspace and ensure all office equipment is functioning properly</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in office administration, clerical work, or customer service roles</li><li>Strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic data entry skills</li><li>Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently</li><li>Bilingual abilities are highly desirable to assist diverse clients and team members</li><li>Familiarity with multi-line phone systems, front desk procedures, and phone etiquette is essential</li><li>Previous experience as a medical or dental receptionist or personal assistant is a plus</li><li>Demonstrated attention to detail with proofreading skills and accuracy in typing and data entry tasks</li><li>Ability to handle confidential information discreetly while maintaining professionalism</li></ul><p>Join us as an Office Assistant where your proactive attitude and organizational prowess will help create a vibrant, efficient workplace. We value energetic individuals who are eager to support our team&rsquo;s success while developing their administrative expertise in a rewarding environment.</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Office Assistant

Harrison County Commission - Community Corrections

<p><b>Job Overview</b>  <br/>We are seeking a dynamic and highly organized Administrative Assistant to join our team! In this vital role, you will be the backbone of our office operations, ensuring smooth daily functions and providing exceptional support to staff and clients alike. Your energetic approach and attention to detail will help foster an efficient, welcoming environment where everyone can thrive. This paid position offers an exciting opportunity to develop your administrative skills while contributing to a collaborative workplace dedicated to excellence.</p><p><b>Duties</b></p><ul><li>Manage front desk responsibilities, greeting visitors, and directing inquiries with professionalism and warmth  </li><li>Operate multi-line phone systems, handle incoming calls, and provide prompt customer support with excellent phone etiquette  </li><li>Maintain accurate data entry, filing systems, and document proofreading to ensure information accuracy and organization  </li><li>Utilize office management tools such as Microsoft Office, Google Workspace, and QuickBooks for record keeping, scheduling, and bookkeeping tasks  </li><li>Coordinate calendar management, appointment scheduling, and event planning to optimize team productivity  </li><li>Support clerical tasks including photocopying, faxing, mailing, and inventory management of office supplies  </li><li>Provide exceptional customer service by assisting clients and team members efficiently and courteously</li></ul><p><b>Skills</b></p><ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications  </li><li>Strong organizational skills with the ability to multitask effectively in a fast-paced environment  </li><li>Excellent typing speed and data entry accuracy for efficient record keeping  </li><li>Bilingual abilities are highly valued to serve diverse client needs effectively  </li><li>Experience with office management systems such as QuickBooks or similar bookkeeping software is preferred  </li><li>Knowledge of front desk procedures, multi-line phone systems, and phone etiquette is essential  </li><li>Demonstrated clerical experience combined with strong computer literacy and proofreading skills  </li><li>Exceptional time management skills to prioritize tasks efficiently throughout the workday  </li><li>Personal assistant or medical/dental receptionist experience is a plus for understanding specialized workflows</li></ul><p>Join us as an Administrative Assistant where your proactive attitude will help streamline our operations while delivering outstanding support. We&rsquo;re committed to creating a positive work environment that values your contributions&mdash;apply today to become an integral part of our team!</p><p>Pay: $15.00 - $17.00 per hour</p><p>Work Location: In person</p>

Administrative Assistant

Sound Advisors Tax & Accounting

<p><b>Job Overview</b><br/>We are seeking a dynamic and highly organized Office Assistant to join our team! This role is vital in ensuring the smooth operation of daily office functions, providing exceptional support to staff and visitors alike and specifically supporting our Office Manager. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills. Your enthusiasm and efficiency will help foster a productive and welcoming environment, making a real difference in our workplace. This paid position offers an exciting opportunity to develop your administrative skills while contributing to a vibrant team.</p><p><b>Responsibilities</b></p><ul><li>Greet visitors and manage front desk operations with professionalism and warmth</li><li>Answer multi-line phone systems promptly, directing calls accurately and courteously</li><li>Manage calendar appointments, scheduling meetings, and coordinating events efficiently</li><li>Perform data entry, filing, and maintain organized records using digital tools like Google Workspace and Microsoft Office</li><li>Handle clerical tasks such as proofreading documents, managing correspondence, and preparing reports</li><li>Generating invoices and sending billing reminders</li><li>Receive, scan, and upload client tax documents into SmartVault (the firm&rsquo;s document management system)</li><li>Verify that documents are labeled correctly and routed to the correct team member</li><li>Respond to basic client questions regarding office hours, required documents, and billing</li><li>Process payments and issue receipts (if applicable)</li><li>Assist with assembling completed tax return packets</li><li>Provide excellent customer service by assisting clients, vendors, and team members with inquiries and support needs</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in office administration or clerical roles with strong organizational skills</li><li>Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications</li><li>Excellent phone etiquette with experience managing multi-line phone systems and front desk operations</li><li>Strong time management skills with the ability to prioritize tasks efficiently</li><li>Previous experience as a receptionist or personal assistant is advantageous, especially in professional office settings</li><li>Demonstrated attention to detail in proofreading, data entry, filing, and record keepingJoin us as an Office Assistant where your proactive attitude and organizational prowess will help create a seamless office environment. We value energetic individuals who thrive on multitasking and delivering outstanding support every day!</li></ul><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

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8417 help desk assistant jobs Near Me

Help Desk Coordinator (Arabic Speaker)

Tier 2 Help Desk, REMOTE

Helpdesk Agent - US Remote

CAFM Helpdesk Operator

Office Assistant

Administrative Assistant

Office Assistant