help desk assistant

Blu Sky VAS LLC

Job Title: Virtual Assistant (On-Site/Bahria Phase-7 Rawalpindi)Join a Global Team &amp; Elevate Your Career !We are looking for a team of Virtual Assistants to join our office in Spring North Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.Responsibilities:* Fulfill the official assignment provided by the client.* Appointment Scheduling* Customer Query Resolution* Help Desk Management* Data Entry and Database Management* Client handling, Communication &amp; retention* Lead generation (Cold calling &amp; Email campaign)What We&rsquo;re Looking For :* Excellent English Communication Skills (written &amp; spoken)* 1-3 Years of experience in an international BPO/Call center or freelancing as a Virtual Assistant* Confidence &amp; Professionalism when interacting with clients* Team Player with strong time-management and organizational abilitiesOur Projects :Real Estate VA: Transaction Coordination, Lead Generation and Client CommunicationDigital Marketing VA: Email Campaigns, Content Creation and Campaign ManagementSocial Media Marketing VA: Content Scheduling, Audience Engagement and Performance AnalysisSEO VA: Keyword Research, On-Page Optimization and AnalyticsWhy Join Blu Sky VA ?* On-the-Job Training &ndash; We provide comprehensive training to help you excel.* Global Exposure &ndash; Collaborate with an international clientele and diversify your skillset.* Career Growth &amp; Development &ndash; Ongoing opportunities to advance within the company.* Supportive Work Environment &ndash; Be part of a forward-thinking team that values innovation and excellence.Company : Blu Sky (internationally recognized Virtual Assistant Agency)Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.Shift : Night shiftJob Type : Full time &amp; Office basedCampaign : USA (VA-virtual assistant)Job Timing : 08:00pm-05:00amAttractive SalaryOther benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more&hellip;&hellip;Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at DHA-1, Islamabad, and have an international call center or BPO experienceHow to ApplySend your updated CV to : hr@bluskyvas.comJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Assistant (On-Site/Bahria Town Phase-7 Rawalpindi)

Beverly Hills Maintenance

Responsibilities:<ul><li>Resolve customer issues with company products</li><li>Answer other customer questions and offer them access to helpful resources</li><li>Direct questions to the right department when needed</li><li>Ensure customer satisfaction</li><li>Manage all desk administrative duties</li><li>Maintain accurate records of interactions with customers and recurring user problems</li><li>Follow up with customers as needed to ensure any problems are resolved</li></ul>Requirements:<ul><li>Immediate joiners required</li><li>Arabic speaker will be an advantage</li><li>Strong written and verbal communication skills</li><li>Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent</li><li>Interpersonal skills that function to create connections and positive experiences for customers</li><li>Technological skills specific to the company&rsquo;s products and trouble-shooting practices</li><li>Patience with customers and ability to remain calm</li><li>Organizational abilities</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Salary expectation?</li><li>Do you have a valid QID with NOC?</li><li>If you are selected how soon you can join?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Help desk: 3 years (Preferred)</li></ul>

Help Desk Agent (Male) Immediate Joiner

Qatar Multitech Trading and Contracting W.L.L 

Key Responsibilities<ul><li>Ticket Management: Oversee the help desk ticketing system, ensuring all incoming service requests and issues are documented, prioritized, and assigned to the appropriate technicians for resolution.</li><li>User Support: Provide first-level technical assistance and guidance to users experiencing problems with telecom services, such as phone systems, network connectivity, or cellular devices.</li><li>Troubleshooting &amp; Resolution: Perform initial analysis and troubleshooting of technical problems, offering solutions to users directly when possible or escalating more complex issues to specialized technicians.</li><li>Communication: Act as a liaison between users and technical staff, maintaining clear communication with customers regarding the status and resolution of their requests.</li><li>Monitoring &amp; Reporting: Monitor the progress of ongoing issues, ensure follow-up on resolutions, and track key performance indicators to ensure that service level agreements (SLAs) are met.</li><li>Documentation: Develop and maintain internal and external support documentation, standard operating procedures, and knowledge bases to improve efficiency and user self-sufficiency.</li><li>Coordination: Coordinate efforts during service outages or planned changes, including mass communications about the cause and duration of occurrences.</li></ul>Essential Skills &amp; Qualifications<ul><li>Technical Aptitude: Strong understanding of telecom services, network issues, and common hardware/software problems.</li><li>Communication: Strong written and verbal communication skills to effectively interact with users and internal teams.</li><li>Organizational Skills: Ability to prioritize tasks, manage a workload efficiently, and maintain a systematic approach to problem-solving.</li></ul>Job Type: Full-timePay: From QAR2,000.00 per month

Help Desk Coordinator

RevMed Medical Billing (Back Office)

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries.Key Responsibilities:<ul><li>Handle inbound and outbound calls from patients regarding billing and payment inquiries.</li><li>Assist patients in understanding their statements, balances, insurance coverage, and payment options.</li><li>Provide accurate information regarding claims status, denials, and outstanding amounts.</li><li>Document all patient interactions in the system with accuracy and professionalism.</li><li>Escalate complex issues to senior associates or supervisors where necessary.</li><li>Ensure patient satisfaction by delivering courteous and empathetic support.</li><li>Maintain confidentiality and comply with HIPAA and organizational policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (minimum qualification).</li><li>Must have prior experience with a reputable medical billing company.</li><li>Strong communication skills (verbal and written) in English.</li><li>Basic computer literacy and ability to work with billing software/CRM systems.</li><li>Good problem-solving and active listening skills.</li><li>Ability to work in evening/night shifts as per US healthcare process requirements.</li></ul>What We Offer:<ul><li>Competitive salary package with performance-based incentives.</li><li>Comprehensive training program on medical billing and patient handling.</li><li>Growth and career development opportunities within the RCM domain.</li><li>Health and wellness initiatives by the organization.</li><li>Friendly and supportive work environment.</li></ul>Job Type: Full-timeJob Type: Full-timeWork Location: In person

Patient Help Desk Executive

Cartafella Analytics

We are looking for Helpdesk Engineer for Qatar location.Nationality: ArabicIf you are available, please send your cv immediately.Help Desk Engineer<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthExperience:<ul><li>BMC remedy: 2 years (Preferred)</li></ul>

Help Desk Engineer (Arabic)for Qatar

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
ujHFzMo90b</div>

IT Helpdesk Specialist - Damietta

ECCO Gulf WLL

<div>
 
 Summary
 
 
 
 
 Job Description
 
 
 
 In this role, you will provide technical assistance, support, Maintenance to related of the computer
 
 
 system, software and hardware, environment by analysing requirements, resolving problems,
 
 
 installing hardware and software solutions and supporting the internal IT Helpdesk. You will be
 
 
 responsible for administration and internal support.
 
 
 
 Key Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Candidate must know ITIL - ITSM framework process and experience
 </li>
 <li>
 Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction
 </li>
 <li>
 Monitor Service Desk for tickets assigned to the queue, process first in first out based on
 
 
 </li>
 </ul>
 priority, monitor, respond quickly and effectively. Via &ldquo;Phone, Email and Chat&rdquo;
 
 
 <ul>
 <li>
 Report issues to the Service Desk for escalation.
 </li>
 <li>
 Follow the internal standard policy and procedure keep update all Documentation.
 </li>
 <li>
 Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,
 
 
 </li>
 </ul>
 hardware&rsquo;s, and software&rsquo;s licenses as well as must know end of life products
 
 
 <ul>
 <li>
 Assist with onboarding of new users.
 </li>
 <li>
 Install, test, and configure new workstations devices peripheral equipment and software.
 </li>
 <li>
 Perform timely workstation hardware devices and software upgrades as required.
 </li>
 <li>
 Well knowledge experienced Windows clients &amp; MAC clients, basic knowledge for Windows
 
 
 </li>
 </ul>
 servers and Linux.
 
 
 <ul>
 <li>
 Well knowledge experienced Office 365, products support for end users, Word, Excel,
 
 
 </li>
 </ul>
 PowerPoint, MS team, OneDrive, Visio, and Project mgmt...
 
 
 <ul>
 <li>
 Mail configures for end users, Outlook configure, domain users and no domain, users,
 </li>
 <li>
 Require support for all types of Mobile, tab, iPad user&rsquo;s support, corporate email configure
 
 
 </li>
 </ul>
 &amp; Wi-Fi setup.
 
 
 <ul>
 <li>
 Local &amp; Network printer need to know how to setup.
 </li>
 <li>
 Meeting room setup for conference &amp; meeting. Well know conference software, like skype,
 
 
 </li>
 </ul>
 how to use smart TV etc.
 
 
 <ul>
 <li>
 IP phone configuration support
 </li>
 <li>
 All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer
 </li>
 <li>
 Well knowledge Antivirus or End point
 </li>
 <li>
 During offboard user data must Backup
 </li>
 <li>
 CCTV mgmt.&hellip;.
 </li>
 <li>
 Well Understand network VLAN &amp; Sub netting mask
 </li>
 <li>
 Basic experience Java product knowledge
 </li>
 <li>
 Multiple browser experience.
 </li>
 <li>
 Whenever require as per emergency to late stay in office for assign task or pending work
 
 
 </li>
 </ul>
 need to complete.
 
 
 <ul>
 <li>
 Access control system need to know creating user and adding permission.
 </li>
 <li>
 Well hands on experience how to use tools and troubleshooting, Training other staff
 
 
 </li>
 </ul>
 members on troubleshooting and diagnosing problems
 
 
 <ul>
 <li>
 Writing, editing, and revising training manuals for new and updated software and hardware
 </li>
 <li>
 Requesting feedback and/or monitoring calls and other methods of correspondence to
 
 
 </li>
 </ul>
 improve training methods
 
 
 <ul>
 <li>
 Running reports to analyses common complaints and problems
 
 
 </li>
 </ul>
 
 Education Qualification.
 
 
 
 <ul>
 <li>
 Educational certification bachelor&rsquo;s degree in computer sciences
 </li>
 <li>
 3-5 Years of Experience
 </li>
 <li>
 Certification in the same filed (Preferable)
 </li>
 </ul>
</div>

Help Desk Technical Support (Arabic Speaker & English Speaker)

Search 10000+ Help desk assistant jobs near you this September. New roles added regularly across leading industries. Apply today.