help desk assistant

Miami County Kansas

APPLY @ www.miamicountyks.gov/jobsOverview: The IT Assistant is a temporary part-time position that supports the county&rsquo;s Information Technology department by providing first line technical assistance, handling incoming requests, and assisting with basic equipment set up and decommissioning. This role is ideal for someone developing their IT skillset and offers hands-on experience with daily support operations, hardware setup, and user assistance. The IT Assistant works under direct supervision and helps ensure timely, accurate support for county staff.Typical schedule: M, W, F - 7:30 am to 4:00 pm Position end: December 31, 2026 ***Schedule and position end date may be subject to change based on departmental and operational needs. Hours of work not to exceed 30 per week or 1,000 hours per year. Non-KPERS covered position. ***Duties:<ul><li>Answer incoming phone calls and respond to user inquiries in a courteous and professional manner.</li><li>Monitor and respond to user emails, ensuring timely communication and follow-up.</li><li>Accurately log and update support tickets in the help desk system.</li><li>Provide day-to-day technical support for basic hardware, software, and access issues.</li><li>Unlock user accounts and assist with password resets and access troubleshooting.</li><li>Assist with installing desktops, laptops, monitors, and peripheral devices.</li><li>Support the removal, preparation, and decommissioning of outdated equipment.</li><li>Escalate complex or unresolved issues to appropriate IT staff, ensuring thorough documentation.</li><li>Demonstrate a willingness to learn and adapt to county IT systems, tools, and procedures.</li><li>Perform other duties as assigned by IT staff or leadership.</li></ul>Position Requirements:<ul><li>High School Diploma or equivalent.</li><li>Basic understanding of computers, operating systems, and common software applications.</li><li>Valid driver&rsquo;s license required.</li></ul>Pay: $20.56 per hourWork Location: In person

IT Assistant (part-time)

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

University of North Florida

<div>Department
Housing &amp; Residence Life-OPS
Compensation
$15.00 Hourly 
Job Description Summary
<ul><li>The Welcome Desk Office Assistant position will be a year-round position that will include working through holidays when the University is closed.
</li><li>This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox for our multiple welcome desk locations.
</li><li>Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out and orientations.
</li><li>Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.
</li><li>Position will be Monday through Friday, 4pm to Midnight.
</li></ul>Marginal Functions
<ul><li>Work through holidays when the University is closed.
</li><li>Work in a fast-paced environment while remaining detail oriented and well organized. 
</li></ul>Required Qualifications
High school diploma (or GED) and two years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Functions
<ul><li>Provide customer service to students and/or parents.
</li><li>Answer telephones and respond to general inquiries in the housing email inbox for multiple welcome desk locations.
</li><li>Perform accurate data entry.
</li><li>Maintain confidential student files.
</li><li>Assist with department‑wide events such as move‑in, move‑out and orientations. 
</li></ul>Statement(s) of Understanding
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a &ldquo;Responsible Employee&rdquo; pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University&rsquo;s Title IX Administrator or any divisional Title IX Coordinator 
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University&rsquo;s collaboration with community partners from the local to the global level. It reflects UNF&rsquo;s mission to contribute to the public good and prepare educated, engaged citizens.</div>

OPS Welcome Desk Office Assistant

Talentoma

<div>
 
 
 Job Title:
 
 Remote Help Desk Associate
 
 
 
 
 
 
 Monthly Pay:
 
 $4,600 &ndash; $5,300
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Help Desk Analyst supports users by diagnosing and resolving technical issues related to systems, software, and applications. This role is perfect for individuals with strong analytical skills and a passion for IT support.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Provide technical assistance via phone, chat, or ticketing systems
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues
 </li>
 <li>
 Manage and track support tickets to resolution
 </li>
 <li>
 Guide users through technical troubleshooting steps
 </li>
 <li>
 Maintain documentation of recurring issues and solutions
 </li>
 <li>
 Collaborate with IT teams to improve system performance
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience in IT support, help desk, or technical support preferred
 </li>
 <li>
 Familiarity with operating systems, software, and troubleshooting tools
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to explain technical concepts clearly
 </li>
 <li>
 Time management and organizational skills
 </li>
 <li>
 Secure remote work setup with reliable internet
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $4,600&ndash;$5,300
 </li>
 <li>
 Remote IT support role
 </li>
 <li>
 Paid technical training
 </li>
 <li>
 Stable and consistent workload
 </li>
 <li>
 Growth into advanced IT positions
 </li>
 </ul>
 
 
</div>

Remote Help Desk Associate

Loyola Enterprises Inc.

Job Description: Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM &ndash; 11PMNote: Cannot have an existing @army, @af, @navy, or an @usmc email accountClearance: DOD Secret clearance requiredRequirement: Immediate hire, Part TimeSchedule: Part Time Hours of Operation: Two 12 hour shifts, Sat &ndash; Sun 11AM &ndash; 11PMLocation: Joint Staff J7 Suffolk VirginiaCompensation: $25 per hour + based on experienceEducation: Bachelor s degree in a technical field is a plus.Email Requirements:<ul><li>Must have or be able to get an @mail.mil work email address.</li><li>Cannot keep an existing @army, @af, @navy, @usmc email.</li></ul>Job Description: Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.Qualifications:<ul><li>Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.</li><li>Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).</li><li>6 months Help Desk experience (desired) using Remedy or similar ticketing program.</li><li>Experience training military and civilian personnel via computer based and web-based applications.</li><li>Use of portals, Learning Management Systems (LMS).</li><li>Verbal and written communications skills.</li></ul>Job Summary:<ul><li>Check browser settings and basic browser trouble shooting.</li><li>Respond to telephone calls and e-mail messages to help customers with computer problems.</li><li>Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.</li></ul>Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.Thank youSincerely,Benito Loyola Benito@Loyola.com PresidentLoyola Enterprises Inc. www.Loyola.com2984 S. Lynnhaven Road, Suite 101Virginia Beach, VA. 23452Cell 757-718-0699757-498-6118 x10Fax 757-498-6110Loyola is an Equal Opportunity EmployerLoyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)Job Type: Part-timePay: From $25.00 per hourApplication Question(s):<ul><li>Do you have Help Desk or Service Desk Experience?</li><li>Do you have experience using Remedy or a similar ticketing program?</li><li>Do you have experience in the use of portals or Learning Management systems (LMS)?</li><li>Do you have a Secret clearance?</li><li>Can you get an @mail.mil work email address. Cannot keep an existing @army, @navy, @usmc email.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Ability to Commute:<ul><li>Suffolk, VA 23435 (Preferred)</li></ul>Work Location: In person

Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Litehouse Foods, Inc.

<div>Join Litehouse as a Help Desk Support I!
Sandpoint, ID | Full-Time | Early Career IT Support
https://www.litehousefoods.com/ 
Are you passionate about technology and helping others? Litehouse is looking for a Help Desk Support I to join our team and serve as a trusted first point of contact for IT-related issues. In this role, you'll provide technical support to employees across the company-troubleshooting hardware, software, and access issues with professionalism and a strong customer-service mindset.
Whether you're just starting out or growing your experience in IT, this is a great opportunity to work in a collaborative environment where your contributions make a real difference.<h3 class="jobSectionHeader"> 
What You'll Do</h3><ul><li> 
Provide technical support: Delivery timely end user support through ticketing systems. phone, email chat, remote tools and in-person
</li><li>Troubleshoot &amp; Resolve: Diagnose and resolve hardware, software and system configuration issues across all devices. Partner with IT Teams to resolve complex issues and deliver a positive customer-focused support experience
</li><li>Support Manufacturing Operations: Provide on-site and remote technical support for manufacturing environments to ensure production uptime
</li><li>Manage Tickets &amp; SLAs: Monitor service desk tickets, perform initial triage, escalate as needed, and meet established service level agreements
</li><li>Support employee onboarding: Set up computers and mobile devices, grant system access and provide basic technology training for new employees
</li><li>Install &amp; maintain systems: Perform hardware maintenance, lifecycle refreshes, software installations, updates and patching in compliance with standard
</li><li>Document &amp; Follow best practices: Maintain accurate documentation of issues, assets, and procedures while following IT and Security standards</li></ul><h3 class="jobSectionHeader"> 
What You Bring</h3><ul><li>
2+ years of experience in IT support or related field</li><li>
Associate's degree or equivalent combination of education and experience</li><li>
A+ Certification preferred (or equivalent experience)</li><li>
Solid troubleshooting and diagnostic skills</li><li>
Ability to communicate clearly and professionally with non-technical users</li><li>
Detail-oriented, organized, and able to work independently in a fast-paced setting</li><li>
Strong interpersonal skills and a positive, solution-focused attitude</li></ul><h3 class="jobSectionHeader"> 
Great People Deserve Great Benefits!</h3><ul><li>
401(k) with generous company match</li><li>
Medical, dental &amp; vision insurance</li><li>
Life insurance and disability coverage</li><li>
Paid time off and holidays</li><li>
Employee stock ownership plan (ESOP)</li><li>
Career development and internal promotion opportunities</li></ul> 
We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded. 
We do not offer sponsorship 
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

Help Desk Support I

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