help desk assistant

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

University of North Florida

<div>Department
Housing &amp; Residence Life-OPS
Compensation
$15.00 Hourly 
Job Description Summary
<ul><li>The Welcome Desk Office Assistant position will be a year-round position that will include working through holidays when the University is closed.
</li><li>This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox for our multiple welcome desk locations.
</li><li>Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out and orientations.
</li><li>Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.
</li><li>Position will be Monday through Friday, 4pm to Midnight.
</li></ul>Marginal Functions
<ul><li>Work through holidays when the University is closed.
</li><li>Work in a fast-paced environment while remaining detail oriented and well organized. 
</li></ul>Required Qualifications
High school diploma (or GED) and two years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Functions
<ul><li>Provide customer service to students and/or parents.
</li><li>Answer telephones and respond to general inquiries in the housing email inbox for multiple welcome desk locations.
</li><li>Perform accurate data entry.
</li><li>Maintain confidential student files.
</li><li>Assist with department‑wide events such as move‑in, move‑out and orientations. 
</li></ul>Statement(s) of Understanding
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a &ldquo;Responsible Employee&rdquo; pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University&rsquo;s Title IX Administrator or any divisional Title IX Coordinator 
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University&rsquo;s collaboration with community partners from the local to the global level. It reflects UNF&rsquo;s mission to contribute to the public good and prepare educated, engaged citizens.</div>

OPS Welcome Desk Office Assistant

Loyola Enterprises Inc.

Job Description: Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM &ndash; 11PMNote: Cannot have an existing @army, @af, @navy, or an @usmc email accountClearance: DOD Secret clearance requiredRequirement: Immediate hire, Part TimeSchedule: Part Time Hours of Operation: Two 12 hour shifts, Sat &ndash; Sun 11AM &ndash; 11PMLocation: Joint Staff J7 Suffolk VirginiaCompensation: $25 per hour + based on experienceEducation: Bachelor s degree in a technical field is a plus.Email Requirements:<ul><li>Must have or be able to get an @mail.mil work email address.</li><li>Cannot keep an existing @army, @af, @navy, @usmc email.</li></ul>Job Description: Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.Qualifications:<ul><li>Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.</li><li>Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).</li><li>6 months Help Desk experience (desired) using Remedy or similar ticketing program.</li><li>Experience training military and civilian personnel via computer based and web-based applications.</li><li>Use of portals, Learning Management Systems (LMS).</li><li>Verbal and written communications skills.</li></ul>Job Summary:<ul><li>Check browser settings and basic browser trouble shooting.</li><li>Respond to telephone calls and e-mail messages to help customers with computer problems.</li><li>Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.</li></ul>Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.Thank youSincerely,Benito Loyola Benito@Loyola.com PresidentLoyola Enterprises Inc. www.Loyola.com2984 S. Lynnhaven Road, Suite 101Virginia Beach, VA. 23452Cell 757-718-0699757-498-6118 x10Fax 757-498-6110Loyola is an Equal Opportunity EmployerLoyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)Job Type: Part-timePay: From $25.00 per hourApplication Question(s):<ul><li>Do you have Help Desk or Service Desk Experience?</li><li>Do you have experience using Remedy or a similar ticketing program?</li><li>Do you have experience in the use of portals or Learning Management systems (LMS)?</li><li>Do you have a Secret clearance?</li><li>Can you get an @mail.mil work email address. Cannot keep an existing @army, @navy, @usmc email.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Ability to Commute:<ul><li>Suffolk, VA 23435 (Preferred)</li></ul>Work Location: In person

Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

PIVOT ELECTROMECHANICAL MAINTENANCE LLC

Job Summary:The Help Desk Operator for Electromechanical Maintenance acts as the first point of contact for all maintenance-related inquiries, work requests, and incident reports. This role supports technicians and engineers by coordinating maintenance activities, tracking work orders, and ensuring timely communication between departments. The operator is responsible for efficiently logging, dispatching, and monitoring service requests related to electrical and mechanical systems, machinery, and building infrastructure.Key Responsibilities:<ul><li>Receive, log, and prioritize incoming maintenance requests (phone, email, system-based).</li><li>Assign work orders to appropriate electromechanical technicians based on urgency and availability.</li><li>Monitor the progress of work orders and provide updates to requesters.</li><li>Maintain accurate records in the Computerized Maintenance Management System (CMMS).</li><li>Coordinate with maintenance teams to ensure timely preventive and corrective maintenance.</li><li>Provide technical support by referencing manuals or past service records where applicable.</li><li>Escalate complex or critical issues to the appropriate engineering or supervisory staff.</li><li>Track inventory and notify procurement of required spare parts and materials.</li><li>Assist in generating daily, weekly, and monthly maintenance activity reports.</li><li>Support compliance with safety regulations and maintenance procedures.</li></ul>Requirements:Education &amp; Experience:<ul><li>High school diploma or equivalent required; technical diploma or coursework in electromechanics is a plus.</li><li>1&ndash;3 years of experience in a maintenance help desk, dispatch, or technical support role.</li><li>Familiarity with electromechanical systems, such as HVAC, pumps, motors, PLCs, and building systems.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and customer service skills.</li><li>Proficient in Microsoft Office and CMMS (e.g., SAP PM, Maximo, eMaint).</li><li>Basic understanding of mechanical and electrical terminology and systems.</li><li>Ability to work under pressure and manage multiple requests simultaneously.</li><li>Excellent organizational and time-management abilities.</li></ul>Preferred Qualifications:<ul><li>Experience in an industrial, manufacturing, or facilities maintenance environment.</li><li>Knowledge of maintenance workflows and KPIs (e.g., MTTR, MTBF).</li><li>Certification in maintenance management or technical support (e.g., CMRP, ITIL) is an asset.</li></ul>Job Type: Temporary Contract length: 1 monthPay: AED1,500.00 - AED2,000.00 per month

Helpdesk Operator

Enova International

<div>
 
 
 We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
 
 
 
 
 About the role:
 
 
 
 Enova is seeking an ambitious Help Desk Associate to join our team of problem-solvers, self-directors, and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team, following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova.
 
 &nbsp;
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Working a Hybrid schedule that changes based on business needs and on-call rotation
 </li>
 <li>
 Provide end-user support on Windows, macOS, Google Meets &amp; other supported systems and applications
 </li>
 <li>
 Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
 </li>
 <li>
 Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
 </li>
 <li>
 Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
 </li>
 <li>
 Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
 </li>
 <li>
 Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
 </li>
 <li>
 Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
 </li>
 <li>
 Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
 </li>
 <li>
 Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
 </li>
 <li>
 Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
 </li>
 <li>
 Travel to the Chicago office for training.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 1+ years support experience
 </li>
 <li>
 Basic networking troubleshooting capabilities
 </li>
 <li>
 Exceptional interpersonal and communication skills
 </li>
 <li>
 Experience in developing knowledge base articles or step-by-step guides
 </li>
 <li>
 Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira&nbsp;
 </li>
 <li>
 Knowledge of PowerShell&nbsp;
 </li>
 <li>
 Associates degree&nbsp;
 </li>
 <li>
 Team leadership experience is a plus
 </li>
 </ul>
 
 
 Compensation:
 
 
 
 This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.&nbsp;
 
 
 Budgeted annual salary ranges:
 
 
 Help Desk Associate I: $43,000 to $60,000
 
 Help Desk Associate II: $52,000 to $64,000
 
 
 Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
 
 
 
 Benefits &amp; Perks:
 
 
 <ul>
 <li>
 Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
 </li>
 <li>
 
 Health, dental, and vision insurance including mental health benefits
 
 </li>
 <li>
 
 401(k) matching plus a roth option (U.S. Based employees only)
 
 </li>
 <li>
 
 PTO &amp; paid holidays off
 
 </li>
 <li>
 
 Sabbatical program (for eligible roles)
 
 </li>
 <li>
 
 Summer hours (for eligible roles)
 
 </li>
 <li>
 
 Paid parental leave
 
 </li>
 <li>
 
 DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
 
 </li>
 <li>
 
 Employee recognition and rewards program
 
 </li>
 <li>
 
 Charitable matching and a paid volunteer day&hellip;Plus so much more!
 
 </li>
 </ul>
 
 
 About Enova
 
 
 
 
 Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.
 
 
 &nbsp;
 
 
 
 
 Being a values-driven organization is at the core of Enova&rsquo;s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova&rsquo;s values and culture
 
 
 here
 
 
 .&nbsp;
 
 
 
 
 It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click
 
 
 
 
 here
 
 
 to review our California Privacy Policy for Job Applicants.
 
 
</div>

Help Desk Associate (Hybrid)

Grosse Pointe Music Academy

Brighton Music Academy is hiring a Front Desk / Administrative Assistant to join our team.We are looking for someone who is organized, reliable, and enjoys working with people in a positive, music-focused environment.Position Details<ul><li>Part-Time (Approx. 20 hours/week)</li><li>Schedule: Monday&ndash;Friday, 3:00 PM &ndash; 8:00 PM</li><li>Pay: $15&ndash;$18 per hour (based on experience)</li><li>Growth Opportunity: This role has the potential to grow into a full-time position for the right candidate</li></ul>Responsibilities<ul><li>Greet students and families at the front desk</li><li>Answer phone calls, texts, and emails</li><li>Manage lesson schedules and student accounts</li><li>Process payments and assist with billing questions</li><li>Help keep the front desk organized and running smoothly</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication skills (in person, phone, and written)</li><li>Organized and able to multitask in a fast-paced environment</li><li>Friendly, professional, and dependable</li><li>Comfortable working with children and families</li><li>Previous front desk, customer service, or administrative experience is a plus</li></ul>Why Brighton Music Academy<ul><li>Supportive, team-oriented environment</li><li>Work with families and students in a positive setting</li><li>Consistent schedule</li><li>Opportunity for long-term growth</li></ul>To ApplyPlease reply with a brief message about your experience and availability.Pay: $15.00 - $18.00 per hourBenefits:<ul><li>401(k)</li></ul>Work Location: In person

Brighton Music Academy – Front Desk / Administrative Assistant (Part-Time)

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