help desk assistant

Essentia Technologies (Pvt) Limited

Reporting To: Helpdesk Manager (Pakistan)We provide control room (Help Desk) services to a UK-based security company that has been operating since 2005 and currently manages security operations across approximately 150 sites.As a Helpdesk Intern, you will support the Helpdesk team with day-to-day scheduling, communication, reporting, and operational tasks. This internship is designed to help you build strong administrative, coordination, and communication skills while gaining exposure to real-time operational management.Key Responsibilities<ul><li>Assist in preparing and updating weekly security guard rotas and help in monitoring shift coverage.</li><li>Support daily control room activities under the guidance of the Helpdesk Manager.</li><li>Maintain and regularly update internal reports such as Duty Filters, subcontractor reports, emergency cover logs, and filing systems.</li><li>Participate in making liaison calls between clients, Customer Relationship Managers, and employees in a professional and courteous manner.</li><li>Help document and escalate incidents or operational issues to the Helpdesk Manager and relevant UK managers.</li><li>Assist in generating and distributing daily operational reports.</li><li>Support in creating customer service and performance reports as needed.</li><li>Provide basic out-of-hours front desk support when instructed.</li><li>Assist the Helpdesk Manager with small projects or administrative tasks as assigned.</li><li>Maintain professional attendance, punctuality, and adherence to Health &amp; Safety procedures.</li><li>Actively work on developing your skills, knowledge, and understanding of business processes.</li><li>Perform any additional duties assigned by the Helpdesk Manager.</li><li>Ensure proper handover of tasks before taking approved leave.</li></ul>Skills &amp; Qualifications<ul><li>Basic administrative or office experience (internships/academic projects acceptable).</li><li>Strong attention to detail and accuracy.</li><li>Good verbal and written communication skills.</li><li>Strong computer literacy, particularly with Microsoft Office or similar tools.</li><li>Highly motivated, proactive, and eager to learn.</li><li>Ability to understand and follow business processes.</li><li>Strong teamwork mindset and willingness to support colleagues.</li></ul>What You Will Learn<ul><li>Real-time control room operations and incident management</li><li>Scheduling and workforce coordination</li><li>Professional communication across teams and clients</li><li>Reporting, documentation, and operational workflows</li><li>Exposure to the security operations industry in the UK</li></ul>Job Type: Internship Contract length: 6 monthsPay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Do you have any prior administrative or office experience (internship, part-time, or academic project)?</li></ul>Yes / NoIf yes, please give a brief description.<ul><li>How would you rate your computer skills (MS Excel, MS Word, Google Sheets, etc.)?</li></ul>Beginner / Intermediate / Advanced<ul><li>Are you comfortable making and receiving professional phone calls with clients or team members?</li></ul>Yes / No<ul><li>How would you rate your English communication skills (both written and verbal)?</li></ul>Basic / Good / Very Good / Excellent<ul><li>Can you commit to this internship for a minimum of 3&ndash;6 months?</li></ul>Yes / NoWork Location: In person

Helpdesk Intern

Reporting To: Helpdesk Manager (Pakistan)We provide control room (Help Desk) services to a UK-based security company that has been operating since 2005 and currently manages security operations across approximately 150 sites.As a Helpdesk Intern, you will support the Helpdesk team with day-to-day scheduling, communication, reporting, and operational tasks. This internship is designed to help you build strong administrative, coordination, and communication skills while gaining exposure to real-time operational management.Key Responsibilities<ul><li>Assist in preparing and updating weekly security guard rotas and help in monitoring shift coverage.</li><li>Support daily control room activities under the guidance of the Helpdesk Manager.</li><li>Maintain and regularly update internal reports such as Duty Filters, subcontractor reports, emergency cover logs, and filing systems.</li><li>Participate in making liaison calls between clients, Customer Relationship Managers, and employees in a professional and courteous manner.</li><li>Help document and escalate incidents or operational issues to the Helpdesk Manager and relevant UK managers.</li><li>Assist in generating and distributing daily operational reports.</li><li>Support in creating customer service and performance reports as needed.</li><li>Provide basic out-of-hours front desk support when instructed.</li><li>Assist the Helpdesk Manager with small projects or administrative tasks as assigned.</li><li>Maintain professional attendance, punctuality, and adherence to Health &amp; Safety procedures.</li><li>Actively work on developing your skills, knowledge, and understanding of business processes.</li><li>Perform any additional duties assigned by the Helpdesk Manager.</li><li>Ensure proper handover of tasks before taking approved leave.</li></ul>Skills &amp; Qualifications<ul><li>Basic administrative or office experience (internships/academic projects acceptable).</li><li>Strong attention to detail and accuracy.</li><li>Good verbal and written communication skills.</li><li>Strong computer literacy, particularly with Microsoft Office or similar tools.</li><li>Highly motivated, proactive, and eager to learn.</li><li>Ability to understand and follow business processes.</li><li>Strong teamwork mindset and willingness to support colleagues.</li></ul>What You Will Learn<ul><li>Real-time control room operations and incident management</li><li>Scheduling and workforce coordination</li><li>Professional communication across teams and clients</li><li>Reporting, documentation, and operational workflows</li><li>Exposure to the security operations industry in the UK</li></ul>Job Type: Internship Contract length: 6 monthsPay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Do you have any prior administrative or office experience (internship, part-time, or academic project)?</li></ul>Yes / No If yes, please give a brief description.<ul><li>How would you rate your computer skills (MS Excel, MS Word, Google Sheets, etc.)?</li></ul>Beginner / Intermediate / Advanced<ul><li>Are you comfortable making and receiving professional phone calls with clients or team members?</li></ul>Yes / No<ul><li>How would you rate your English communication skills (both written and verbal)?</li></ul>Basic / Good / Very Good / Excellent<ul><li>Can you commit to this internship for a minimum of 3&ndash;6 months?</li></ul>Yes / NoWork Location: In person

Egypt Education Platform

<div>Egypt Education Platform is excited to announce a vacancy for an ICT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.
Key Responsibilities:<ul>
<li>
Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li>
<li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li>
<li>Maintain accurate records of support requests and resolutions in the help desk system.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li>
<li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li>
<li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li>Strong interest in technology and eagerness to learn about ICT systems and support.</li>
<li>Excellent problem-solving skills and ability to work under pressure.</li>
<li>Good communication skills in both Arabic and English.</li>
<li>Familiarity with common operating systems, software applications, and hardware components.</li>
<li>Ability to work collaboratively within a team and support a diverse range of users.</li>
<li>A positive attitude and a willingness to take on new challenges.</li>
<li>Residence in Obour, Nasr City, or El-Shorouk City is preferred</li>
</ul>
The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.
Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.
Benefits
Tuition Discount for Dependents
Medical Insurance for Self
Social Insurance
Transportation upon availability</div>

ICT Help Desk - Fresh Graduate

University of Notre Dame

<div>Company Description 
The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person&mdash;mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University&rsquo;s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you! 
Job Description 
The Notre Dame Alumni Association (NDAA) is searching for a new team member to serve as a Service Desk Associate to provide technical support to alumni, parents, friends and volunteers including supporting our core alumni communities platform (myNotreDame), alumni Gmail, and more.
This position provides Tier 1 technical support to the Alumni and Friends of the University as well as to our volunteer leaders and is a member of the Information Technology (IT) team. The position requires strong communication and customer service skills, high attention to detail and organizational skills and an aptitude to learn new technology to best care for our customers.
Responsibilities:<ul><li>
Provide End User and NDAA Volunteer Admin Support, including:<ul><li>
Provide Tier 1 support, responding to incidents and service requests related to NDAA services including, but not limited to myNotreDame and Google</li><li>
Work with established procedures for assisting customers in troubleshooting and capturing solutions to their questions. This includes the support of individual alumni and friends as well as technology support for our Notre Dame Clubs and Alumni Groups</li><li>
Coordinate with teammates on escalated issues to help identify and define solutions</li></ul></li><li>
Other Duties<ul><li>
Assist with recurring NDAA Activities such as Reunion, NDAA Board,</li><li>
Leadership Conferences, Football Fridays, etc.</li><li>
Provide ad hoc contributions to requests from within the NDAA, assist with special projects</li></ul></li></ul> 
Qualifications 
MINIMUM QUALIFICATIONS:<ul><li>
High School diploma or equivalency</li><li>
Demonstrated customer service experience</li><li>
Strong project management skills, including the ability to juggle multiple priorities and meet tight deadlines with exceptional time management and organizational abilities</li><li>
Proficient verbal and written communication skills</li><li>
Highly self-motivated with a proactive approach, capable of quickly adapting to changing priorities and learning new tasks</li><li>
Proficiency in Google Workspace (Google Suite), Zoom, and a willingness to adopt and learn new software tools</li><li>
Must be authorized to work in the United States without visa sponsorship</li></ul>
PREFERRED QUALIFICATIONS:<ul><li>
Experience using ServiceNow or similar help desk software</li><li>
Background in Computer Science or related technical coursework</li></ul> 

Additional Information 
All your information will be kept confidential according to EEO guidelines.
Application Deadline to Apply: Monday, December 8, 2025
SALARY: $22 - $25 an hour, commensurate with experience
RESUME &amp; COVER LETTER REQUIRED to be considered for this position. Please add in the attachments section of your application.
Location: The Alumni Association is based at the University of Notre Dame in South Bend, Indiana, with a hybrid work schedule. We strongly prefer candidates who are local.<div></div>
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.</div>

NDAA Service Desk Associate | Temporary

SPIDER PLUS CONSTRUCTION EQUIPMENT TRADING L.L.C

About Spider PlusSpider Plus is a leading lifting equipment solutions provider specializing in spider cranes, glass lifting systems, mini cranes, and façade installation equipment. With one of the largest rental fleets in the Middle East, we deliver safe, reliable, and efficient lifting solutions to support construction and façade projects across the region.Position SummaryThe Junior Hire Desk Controller will support the daily operations of the rental desk, ensuring smooth coordination between customers, sales, logistics, and operations teams. This role focuses on handling rental documentation, scheduling, communication, and data management to maintain efficient hire desk operations and excellent customer service.Key ResponsibilitiesHire Desk Operations<ul><li>Assist in managing the complete rental cycle—from order receipt to delivery and collection.</li><li>Coordinate with the sales and operations teams to ensure timely equipment delivery and return.</li><li>Monitor and update rental status, availability, and equipment tracking systems.</li><li>Ensure all rental agreements, LPOs, and supporting documents are accurate and up to date.</li></ul>Customer & Internal Coordination<ul><li>Communicate effectively with customers to understand requirements and confirm hire details.</li><li>Liaise with accounts to verify customer status and payment prior to delivery.</li><li>Coordinate with logistics and workshop teams to confirm equipment readiness.</li><li>Support smooth internal communication between hire desk, sales, and operations departments.</li></ul>Documentation & Data Management<ul><li>Prepare and update contracts, delivery notes, collection notes, and job trackers.</li><li>Maintain accurate entries in Insphire or other rental management systems.</li><li>Prepare purchase orders (LPOs) for cross-hire equipment or manpower.</li><li>Assist in preparing daily utilization and rental performance reports.</li></ul>Administrative Support<ul><li>Check customer emails and respond promptly or escalate when required.</li><li>Update job status in trackers (On-Hire, Complete, or Cancelled).</li><li>Post daily equipment status updates in Teams or relevant platforms.</li><li>Assist with shipping coordination and documentation when necessary.</li></ul>

Junior Hire Desk Controller

Nobility Medical Billing Services

Role Overview:We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries. This role is ideal for fresh graduates or individuals with up to 6 months &ndash; 1 year of experience in customer service, call center, or medical billing (experience not mandatory, training will be provided).Key Responsibilities:<ul><li>Handle inbound and outbound calls from patients regarding billing and payment inquiries.</li><li>Assist patients in understanding their statements, balances, insurance coverage, and payment options.</li><li>Provide accurate information regarding claims status, denials, and outstanding amounts.</li><li>Document all patient interactions in the system with accuracy and professionalism.</li><li>Escalate complex issues to senior associates or supervisors where necessary.</li><li>Ensure patient satisfaction by delivering courteous and empathetic support.</li><li>Maintain confidentiality and comply with HIPAA and organizational policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree / Intermediate (minimum qualification).</li><li>Fresh graduates are encouraged to apply (0&ndash;1 year of experience in call center, customer service, or medical billing is a plus).</li><li>Strong communication skills (verbal and written) in English.</li><li>Basic computer literacy and ability to work with billing software/CRM systems.</li><li>Good problem-solving and active listening skills.</li><li>Ability to work in evening/night shifts as per US healthcare process requirements.</li></ul>What We Offer:<ul><li>Competitive salary package with performance-based incentives.</li><li>Comprehensive training program on medical billing and patient handling.</li><li>Growth and career development opportunities within the RCM domain.</li><li>Health and wellness initiatives by the organization.</li><li>Friendly and supportive work environment.</li></ul>Job Type: Full-timeWork Location: On the road

Patient Help Desk (PHD) Associate

American University in the Emirates

<div>The American University in the Emirates is seeking a highly skilled and motivated IT Assistant plays a vital role in supporting the day-to-day operations of the Information Technology Department. The position involves assisting in official documentation, providing Level 1 technical support to end users, coordinating with Level 2 technical teams for incident follow-ups, and supporting the Digital Transformation initiatives. The IT Assistant will also assist in user training, documentation, and ensuring smooth communication between IT units, faculty, staff, and students.
<div>
Key Responsibilities</div>

1. Technical Support &amp; User Assistance
<ul>
<li>Provide Level 1 IT support for faculty, staff, and students.</li>
<li>Log, track, and escalate incidents to Level 2 technical teams for resolution, ensuring timely follow-up and closure.</li>
<li>Support in configuring user accounts, password resets, and MFA (Multi-Factor Authentication) setup.</li>
</ul>
2. Documentation &amp; Reporting
<ul>
<li>Prepare and maintain official IT documentation, including system manuals, user guides, procedures, and knowledge base articles.</li>
<li>Document and update IT operational workflows, support logs, and service request records.</li>
<li>Assist the senior team members in preparing technical meeting notes, planning documents, and progress reports.</li>
<li>Maintain proper documentation of system changes, upgrades, and bug reports.</li>
</ul>
3. Coordination &amp; Communication
<ul>
<li>Act as a liaison between end users, Digital Transformation Unit, and IT technical teams to report issues, bugs, and enhancement requests.</li>
<li>Follow up with vendors, IT engineers, and developers for timely resolution of assigned tasks.</li>
<li>Coordinate with internal departments to gather user requirements and provide feedback to Digital Transformation Unit Manager.</li>
</ul>
4. Training &amp; Orientation
<ul>
<li>Conduct orientation sessions for new faculty members, staff, and students on the use of IT systems (ERP, LMS, email, and other digital services).</li>
<li>Assist in creating and delivering basic IT training materials and video tutorials for users.</li>
<li>Support awareness initiatives related to cybersecurity, data privacy, and system usage.</li>
</ul>
5. Administrative &amp; Support Functions
<ul>
<li>Assist the Digital Transformation Manager and senior management in preparing presentations, proposals, and reports related to IT projects and performance.</li>
<li>Schedule and record minutes of technical and planning meetings, ensuring follow-up on assigned action items.</li>
<li>Help organize and maintain IT departmental files, archives, and inventory records.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1&ndash;3 years of experience in IT support, documentation, or administrative coordination (preferably in higher education).</li>
<li>Familiarity with ERP, LMS, and other university digital systems is an advantage.</li>
<li>Basic understanding of IT service management (ITSM) and ticketing systems.</li>
<li>Excellent written and verbal communication skills in English.</li>
<li>Strong organizational skills, attention to detail, and ability to multitask.</li>
</ul>
Key Skills &amp; Competencies
<ul>
<li>Customer-oriented approach with strong interpersonal skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and IT documentation tools.</li>
<li>Basic knowledge of networking, software installation, and user account management.</li>
<li>Ability to work collaboratively in a team environment and coordinate across departments.</li>
<li>Ability to use AI ethically and responsibly</li>
<li>Time management and problem-solving abilities with a proactive attitude.</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based with on-site support at academic or administrative units.</li>
<li>Interaction with faculty, staff, students, and external vendors.</li>
<li>May require occasional evening or weekend support during peak academic or registration periods.</li></ul> 


About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master&rsquo;s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB) as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET.

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design, the designation of Substantial Equivalency with accredited programs in the United States.</div>

IT Assistant

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