help desk coordinator

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

American Expediting

<div>TITLE: Helpdesk Coordinator
ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY: The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment.
This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company.
REPORTS TO: Chief Information Officer
RESPONSIBILITIES:
Helpdesk Support &amp; Ticket Management
<ul><li>Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues</li>
<li>Manage helpdesk tickets from intake through resolution using ticketing platforms</li>
<li>Prioritize incoming tickets based on level of operational disruption, business impact, and request volume</li>
<li>Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system</li>
<li>Escalate complex or recurring issues to appropriate technical resources</li>
<li>Maintain consistent communication with users regarding ticket status and resolution timelines</li>
</ul>
User Access Management (Onboarding &amp; Offboarding)
<ul><li>Coordinate new hire system setup, including account provisioning and access configuration</li>
<li>Manage employee onboarding and termination workflows to ensure secure and timely access changes</li>
<li>Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications</li>
<li>Support password resets, multi-factor authentication (MFA), and user permission updates</li>
<li>Partner with HR and leadership teams to ensure accurate and compliant access management processes</li>
</ul>
Equipment &amp; Asset Management
<ul><li>Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees</li>
<li>Maintain inventory tracking for laptops, peripherals, and related technology assets</li>
<li>Prepare devices with required software, configurations, and security settings</li>
<li>Coordinate shipping, returns, and replacement equipment logistics for remote employees</li>
<li>Maintain accurate asset records and lifecycle documentation</li>
</ul>
Systems &amp; Application Support
<ul><li>Provide user support across internal and operational platforms including:
<ul><li>Freshdesk</li>
<li>Dispatch Science</li>
<li>Extensive WMS</li>
<li>Microsoft Dynamics</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
<li>Microsoft 365 applications</li>
</ul></li><li>Assist users with navigation, access issues, and basic functionality questions</li>
<li>Support system adoption and promote standardized usage practices</li>
</ul>
IT Operations &amp; Automation Support
<ul><li>Assist with IT operational tasks and technology rollouts</li>
<li>Support workflow automation initiatives using tools such as Power Automate</li>
<li>Assist with reporting and dashboard updates within Power BI</li>
<li>Coordinate system updates, upgrades, and maintenance activities</li>
<li>Support vendor coordination and service requests as needed</li>
</ul>
Process Improvement &amp; Documentation
<ul><li>Maintain and update helpdesk knowledge base articles and internal documentation</li>
<li>Identify recurring issues and recommend process or technology improvements</li>
<li>Support development of standardized IT procedures and workflows</li>
<li>Contribute to continuous improvement of helpdesk efficiency and service delivery</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul><li>1&ndash;2 years of experience in IT support, helpdesk, or related technical role</li>
<li>Basic knowledge of Windows operating systems and Microsoft 365 applications</li>
<li>Experience working with or exposure to ticketing systems</li>
<li>Strong organizational and time-management skills</li>
<li>Excellent communication and customer service abilities in a remote support environment</li>
<li>Ability to manage multiple priorities and follow tasks through to completion</li>
<li>Demonstrated willingness to learn new technologies and grow within IT support</li>
</ul>
Preferred Qualifications
<ul><li>Experience using Freshdesk or similar helpdesk platforms</li>
<li>Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems</li>
<li>Familiarity with Power Automate or workflow automation tools</li>
<li>Exposure to Power BI reporting or data visualization tools</li>
<li>Experience supporting remote or distributed workforces</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Strong problem-solving mindset with attention to detail</li>
<li>Ability to prioritize work based on business impact and urgency</li>
<li>Organized and process-oriented approach to task management</li>
<li>Strong documentation and follow-through habits</li>
<li>Collaborative mindset with cross-functional teams</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
</ul>
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.
<div>This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD - $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada.</div></div>

VIM Associates

<div>Hybrid Position: Location Atlanta Georgia
Clearance: None
US Citizenship Required
Position: Senior Help Desk Coordinator
Experience: 5+ years preferably in the federal or public health industry.
Certification in the industry: A major plus - CompTIA A+, CompTIA Network+, CompTIA Security+
Education: Bachelor's preferred
The objective of this project is to collect and provide users with more information and to facilitate research for medical professionals and individual researchers through a web portal. This project is in the need to IT personnel to ensure the Portal and all its elements are secure and accessible to all major web browsers (e.g. Chrome, Safari, Firefox, Explorer) and adaptable to future applications such as Apple IOS and Google Android including but not limited to updating the portal as content is subject to change.
Responsibilities
Provides first level support to patients, the public (researchers, clinicians, physicians, family members, and friends) and other FTE staff members. Responds to customer (patients and Public) issues/requests via phone and email.
Research, identify and troubleshoot username, password, login, status account, visibility, surveys, technical and web browser issues.
Escalates issues of concern to management, 2nd-level, and third level support, Communicate resolutions to users in a timely manner.
Provides guidance and training to end-users (patients, caregivers, researchers) on how to navigate through the website, creating accounts, passwords, taking surveys, and usernames.
Assists patients and the public with registration into the Portal.
Update user account information and status in the portal.
Activate and deactivate user accounts upon request.
Reset user passwords and answer general questions and inquiries about the portal, clinical studies, and surveys.
Communicates and enforces security policies.
Creates, edits, and updates internal users in database and assign permissions/privileges.
Creates test scripts. Performs Functional and Regression testing.
Documents defects and enhancement request in defect tracking tool. Interface with developers and DBA&lsquo;s to identify and resolve technical, data, and database issues.
Works with development team to understand new functionality and support rollout to internal and external users.
Works with Health Scientist, MD&rsquo;s, statisticians, and Epidemiologist to provide outreach to patients for clinical studies and Biorepository pilot programs.
Tracks the names and number of clinical studies and the number of participants in excel spreadsheet.
Gathers and documents requirements for the Dashboard, Data, admin portal and website.
Performs peer review of Business requirements involving additions of new surveys.
Generates monthly data reports for Public Health Advisor detailing the number of new enrollees into the database from each state.
Creates and maintains clinical database, i.e ongoing clinical studies, contact name, and information.
Tracks customer issues via excel spreadsheet, mail out registry materials to requestors, provide project tasks and timelines via power point for client, and assist Health Scientist with identifying duplicate and test accounts.
Schedules meetings via outlook, create agendas for weekly meetings, and create minutes for weekly meetings.
Tracks number of materials requested and on hand.
Coordinates and participates in special projects.
Ensures all agency security and budgetary requirements/requests are addressed within specified timelines.
Minimum Requirements:
Skills/Qualifications:
Strong knowledge of PC-based applications
browsers, and utilities
Basic troubleshooting skills
Windows XP Full browser suite support (IE, Chrome, Firefox, and Safari)
Microsoft Office Suite support
SharePoint experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Senior Help Desk Coordinator

O'Reilly Auto Parts

<div>The Retail Facilities Coordinator (RFC) is responsible to ensure that the retail store locations are maintained in a condition that represents our brand positively to both our team members and customers, that the facilities are safe and secure for our team members and customers, that the facilities are maintained in accordance with lease agreements and all governmental rules and regulations through the most efficient use of resources both internal and commercially available. RFC will be responsible for performing the day to day tasks by addressing routine break/fix repairs, emergencies and city violations that arise within the retail stores. Requests for repairs will be received via phone calls, emails and the Maintenance and Repair System (MARS) in a first come first service queue method. Success in this role will have a positive impact on customer experience, team member morale and store profitability.
ESSENTIAL JOB FUNCTIONS
The Retail Facilities Coordinator oversees all routine break fix repairs for the stores or submit larger repairs/replacements to the Senior Coordinator queue.
The function of the RFC is to initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner.
Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication. Must be able to facilitate as facets of break fix repairs and coordinating those repairs.
Asset protection and facility sustainment is accomplished through procedures that include, but not limited to, preventative maintenance programs, both temporary and permanent break/fix repairs.
The Retail Facilities Coordinator fields repair requests via email, phone calls or MARS.
Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party.
In the event O&rsquo;Reilly is responsible for repairs and costs the Retail Facilities Coordinator will determine if the repair is O&rsquo;Reilly responsibility and review each request, identify needs, establish scope, and procure contractors/trades.
Place service request in process, if not the service request will be forwarded to the appropriate team to address the repair/replacement.
Generate work order to approved vendor; outlined scope of work, completion date, and setting Not To Exceed pricing
Submittal and release for work to begin
Work that requires additional investigation or in-depth evaluation will be submitted to the Senior Coordinator queue for resolution.
Check &ldquo;work complete&rdquo; within MARS
Oversight, follow up, and communication will be employed throughout the above mentioned process utilizing MARS dashboard and query reporting.
Items essential to the maintenance and repair process are as follows:
Knowledge of facility ownership, lease duration, tenant/owner responsibility, and city codes/restrictions
Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed.
RFC&rsquo;s must effectively communicate, prioritize, organize, and manage their time. The ability to adapt to a continually changing work load and multitask is essential and must maintain versatility and flexibility while keeping records to ensure that all needs are properly met.
Following up, completion review, and monitoring contractor performance are quality assurance practices utilized by the RFC.
Process all MARS requests, from service request, work order. An estimated annual service request per RFC is&hellip;..
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
REQUIRED
High School diploma with 2-4 years construction, maintenance, HVAC, electrical or related trades experience
Good people skills
Excellent Customer Service
Must be able to multi-task and possess proven dependability and reliability
A basic knowledge of computers, (including but not limited to, Word, Excel, E-mail, Internet and database systems)
DESIRED
High School diploma with 3-5 years construction, maintenance, HVAC, electrical or related field experience.
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.</div>

Facilities Help Desk Coordinator

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Corus International

<div>Position Title: Senior Associate, IT Service Desk Coordinator
Position Type: Regular Full-Time
Department: Finance &amp; Administration
Location: Washington, DC - Hybrid
Salary Range: $62,000 - $80,000 - $99,000
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC.
Position Summary:
The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards.
Responsibilities:<ul><li>
Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).</li><li>
Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.</li><li>
Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks.</li><li>
Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy.</li><li>
Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures.</li><li>
Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements.</li><li>
Actively resolve Tier 1, Tier 2, and Tier 3 tickets, escalating as needed to stabilize services, address coverage gaps, and support VIP or major incident workstreams.</li></ul>
Supervisory:<ul><li>
This position does not supervise staff.</li></ul>
Required Qualifications:<ul><li>
Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience.</li><li>
Experience in queue management, major incident communications, and stakeholder handling.</li><li>
Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management.</li><li>
Proficiency with standard office tools and ITSM infrastructure software</li><li>
Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools.</li><li>
Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences.</li><li>
Ability to coach and influence others.</li><li>
Ability to troubleshoot and resolve technical issues calmly and effectively.</li><li>
Quick learner with strong retention of new information.</li><li>
Skilled in managing multiple tasks and shifting priorities in a fast-paced environment.</li><li>
Ability to work on call during evenings and weekends as needed.</li></ul>
Preferred Qualifications:<ul><li>
Experience working in a global NGO environment preferred.</li><li>
Scripting/automation basics (Power Automate, PowerShell) a plus.</li></ul>
Physical and Mental Requirements:<ul><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
Must be able to lift, carry or otherwise move up to 50 pounds as needed.</li></ul>
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.
Working Conditions, Travel and Environment<ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
Must have authorization to work in the country of assignment.</li></ul>
As a member of the Corus Family, each employee is expected to:<ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul> 
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</div>

Senior Associate, IT Service Desk Coordinator

Segreve & Hall Insurance Associates

Segreve &amp; Hall is seeking a professional and organized individual to join our team as a Welcome Desk Coordinator. This position serves as the first point of contact for clients and plays a key role in ensuring a positive and efficient office experience.Position Overview:The Welcome Desk Coordinator is responsible for managing front office operations, greeting clients, handling incoming communications, and providing administrative support to the team. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering excellent customer service.Key Responsibilities:Greet and assist clients and visitors in a professional and courteous mannerAnswer, screen, and direct incoming phone callsManage incoming and outgoing mail and deliveriesPerform general administrative tasks, including data entry and document handlingProvide support to the service team as neededMaintain an organized and efficient front office environmentQualifications:Excellent verbal and written communication skillsStrong organizational and multitasking abilitiesProfessional demeanor with a customer-focused approachProficiency with standard computer systems and willingness to learn agency platformsPrior administrative or customer service experience preferredWhat We Offer:Competitive compensation based on experienceComprehensive benefits package, including Health, Dental, and 401(k)Supportive and collaborative work environmentOpportunities for professional development &amp; growthSegreve &amp; Hall is committed to providing outstanding service to our clients while fostering a professional and supportive workplace for our employees.Pay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul>Work Location: In person

Welcome Desk Coordinator

Search 10000+ Help desk coordinator jobs near you this April. New roles added regularly across leading industries. Apply today.

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