help desk coordinator

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

VirTech Systems, LLC

About VirTech SystemsVirTech Systems is a Florida-based managed service provider delivering enterprise-grade IT solutions to businesses that depend on reliable, secure technology. From Microsoft 365 administration and network infrastructure to cybersecurity and cloud migrations, we provide the hands-on expertise and proactive service that keep our clients running. We invest in our people, build real technical depth, and operate with the precision our clients expect.Role OverviewThe Help Desk Coordinator is the operational backbone of VirTech's support operation. You'll own the workflow that keeps our helpdesk running &mdash; triaging incoming tickets, routing them to the right technician, managing queue health, and enforcing documentation standards through structured QA reviews. This isn't a passive dispatching role. You'll make outbound calls to gather ticket details, follow up with end users on resolved issues, and conduct QA calls that validate the client experience. You'll also produce the reporting that gives leadership clear visibility into support performance. Working directly under the Help Desk Manager, you'll spot process breakdowns before they become patterns and drive continuous improvement in how VirTech delivers support.Key ResponsibilitiesTicket Triage &amp; Routing<ul><li>Monitor incoming queues in Autotask PSA throughout the day, performing initial triage on all new and unassigned tickets</li><li>Validate ticket intake quality &mdash; confirm required fields are complete and accurate before routing</li><li>Categorize and prioritize tickets based on issue type, client SLA tier, urgency, and business impact</li><li>Assign tickets to the appropriate technician based on skill set, current workload, and availability</li><li>Rebalance assignments throughout the day in response to shifting workloads and emerging priorities</li></ul>Queue Management &amp; Escalation<ul><li>Maintain real-time awareness of queue depth, ticket aging, technician utilization, and SLA compliance</li><li>Flag and escalate aged, stalled, or SLA-at-risk tickets to the Help Desk Manager</li></ul>End-User Communication<ul><li>Contact end users by phone to gather missing information needed for proper triage and routing</li><li>Make follow-up calls on recently closed or escalated tickets to confirm end-user satisfaction</li><li>Perform outbound QA calls on resolved tickets to validate the client experience</li></ul>Quality Assurance &amp; Reporting<ul><li>Conduct structured QA reviews of resolved and in-progress tickets against VirTech's documentation and communication standards</li><li>Evaluate ticket notes for completeness, accuracy, and professionalism</li><li>Identify recurring quality gaps and surface trends to the Help Desk Manager</li><li>Generate daily, weekly, and monthly reports on queue performance &mdash; including ticket volume, resolution times, SLA compliance, and aging ticket counts</li><li>Maintain and refine reporting dashboards within Autotask PSA</li></ul>Qualifications<ul><li>Experience working in or alongside an MSP helpdesk or IT support environment</li><li>Familiarity with PSA tools (Autotask preferred) or comparable ticketing systems</li><li>Strong organizational skills with the ability to manage competing priorities in real time</li><li>Clear, professional phone communication &mdash; comfortable making outbound calls to end users</li><li>Detail-oriented approach to documentation review and quality standards</li><li>Comfort building and maintaining reports from ticketing data</li><li>Understanding of SLA structures and escalation workflows</li></ul>Pay: $15.87 - $21.63 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Help Desk Coordinator – MSP (Ticket Triage, QA & Queue Management)

Coraltree Hospitality Group

<div>Overview:
<div></div><div>
Join us at our newly renovated Spa and become the welcoming face of our guest experience as our Spa Desk Coordinator! The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.</div><div></div><div> 
</div><div>The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open &amp; Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.</div>
Responsibilities:
<ul><li>Greets and welcomes guests upon arrival</li><li>
Accepts payment from guests</li><li>
Books spa appointments</li><li>
Distributes spa robes and slippers</li><li>
Gives guests a tour of the facilities as required
</li><li>Oversees general cleanliness of the building</li><li>
Cleans Locker Room when needed</li><li>
Cleans Oasis Room when needed
</li><li>Cleans Fitness Center when needed</li><li>
Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members</li><li>
Explains spa services to guests</li><li>
Answers questions on spa retail products</li><li>
Calls guest prior to appointment to confirm date and time of service</li><li>
Maintains strong knowledge of all spa services, including benefits and uses of each</li><li>
Uses POS system to ring up retail merchandise and check guests out from services</li><li>
Explains fitness classes to guests</li><li>
Maintains knowledge regarding fitness class schedules</li><li>
Schedules fitness classes and lap swim reservations for members and guests</li><li>
Assists Director and Manager in retail duties
</li><li>Contacts appropriate party, if necessary, when a guest problem is reported</li><li>
Answers incoming guests calls and transfers appropriately</li><li>
Pours beverages for guests when ordered</li><li>
Places food delivery orders for guests as needed</li><li>
Provides general resort information for guests</li></ul>
Qualifications:
<div>
EXPERIENCE &amp; EDUCATION:</div><ul><li>
High school diploma or equivalent</li><li>
Prior Spa and/or Fitness Club experience preferred, but not required</li><li>
Prior hospitality experience preferred</li><li>
At least 2 years customer service experience required</li></ul><div>
JOB REQUIRMENTS:</div><ul><li>
Must have excellent phone etiquette
</li><li>Must have their OLCC License</li><li>
Must have strong computer skills
</li><li>Must be highly detail-orientated</li><li>
Must be able to work in a fast-paced environment
</li><li>Must possess excellent written and verbal communication skills</li><li>
Ability to work a flexible schedule that will include evenings, weekends and holidays</li></ul><div>
WORKING CONDITIONS:</div><ul><li>
Can stand as needed with intermittent periods of walking, and climbing stairs, occasionally needing to stand for periods up to 8 hours.</li><li>
Must be able to lift, carry push &amp; pull up to 50 lbs. occasionally
</li><li>Must be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently.</li></ul></div><div></div>

Spa Desk Coordinator

Sucrée

<div>
 &nbsp;
 
 
 UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security and software and IT as a service. The company also provides technical, professional and managed services. This is a full-time role and we offer our team the flexibility of a hybrid work schedule.&nbsp;
 
 
 
 This position is located on-site in
 
 Miramar, Florida.
 
 
 
 
 
 Dispatcher
 
 
 
 
 The mission of the Help Desk Dispatcher will serve as the single point of contact for customers and as responsible for the coordination of all IT support groups to ensure maximum utilization of resources by scheduling internal and field technical resources on the ConnectWise dispatch portal.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 
 <li>
 Ensure requests are routed/escalated to the proper resource in a consistent manner
 </li>
 
 <li>
 Pre-process service requests as they arrive through email, manual entry, or direct customer input&nbsp;
 </li>
 
 <li>
 Monitor resource schedules to ensure prompt time entry on service requests
 </li>
 
 <li>
 Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
 </li>
 
 <li>
 Provide accurate thorough answers in a timely manner to customer inquiries&nbsp;
 </li>
 
 <li>
 Fast turnaround of customer requests
 </li>
 
 <li>
 Works with clients/vendors to resolve technical problems in the most effective and expeditious manner
 </li>
 
 <li>
 Improve customer service, perception, and satisfaction to internal end users
 </li>
 
 <li>
 Improve usage and increase productivity of IT support resources&nbsp;
 </li>
 
 <li>
 Perform escalations of service requests that cannot be scheduled within agreed service levels&nbsp;
 </li>
 
 <li>
 Responsible for entering time and expenses in ConnectWise as it occurs&nbsp;
 </li>
 
 <li>
 Generate daily tickets into ConnectWise documenting of all support activities including resolutions and escalations &nbsp;
 </li>
 
 <li>
 Password resets and unlock accounts in Active Directory and applications.
 </li>
 
 <li>
 Level-One technical support as necessary
 </li>
 
 <li>
 Additional Responsibilities as requested by management
 </li>
 
 </ul>
 
 
 
 Education/Experience: &nbsp;
 
 
 
 <ul>
 
 <li>
 HS diploma or equivalent required.&nbsp;
 </li>
 
 <li>
 Specialized IT skill training/certification such as A+ Certification preferred
 </li>
 
 <li>
 Experience in Help Desk Administration&nbsp;
 </li>
 
 </ul>
 
 
 
 Required Knowledge, Skills, &amp; Abilities:&nbsp;
 
 
 
 <ul>
 
 <li>
 Knowledge of Active Directory&nbsp;
 </li>
 
 <li>
 Knowledge of basic computer and operating systems
 </li>
 
 <li>
 Ability to be a team player and communicate effectively
 </li>
 
 <li>
 Ability to understand processes in ConnectWise by completing assigned training materials and blueprints in the ConnectWise University&nbsp;
 </li>
 
 <li>
 Ability and willingness to work multiple shifts including overnight and/or weekend shifts.
 </li>
 
 <li>
 Ability to quickly learn new applications
 </li>
 
 <li>
 Ability to match resources to technical issues appropriately
 </li>
 
 <li>
 Understanding of support tools, techniques, and how technology is used to provide IT services
 </li>
 
 <li>
 Typing skills to ensure quick and accurate entry of service requests
 </li>
 
 <li>
 Self-motivated with the ability to work in a fast-moving environment
 </li>
 
 <li>
 Strong verbal and written communication skills in the English language with Bilingual (Spanish or Portuguese) preferred&nbsp;
 </li>
 
 </ul>
 
 
 
 What UDT offers you
 
 
 
 
 Join us and be part of an inclusive, energizing, and collaborative environment. &nbsp;UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
 
 
 Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
 
 
 
 
 UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.
 
 
</div>

Dispatcher

Tampa Bay Rays

<div>
 The Tampa Bay Rays Information Technology department is looking for a proactive, detail-oriented team player with a positive attitude to support day-to-day Help Desk operations for our front office and baseball operations staff. You will be the primary point of contact for our users, ensuring that our team&mdash;from the front office to the scouts&mdash;has the technology they need to succeed on and off the field.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for front office employees, scouts, trainers, and contractors in person, by phone, and through our ticketing system.
 </li>
 <li>
 Document all support requests, troubleshooting steps, and resolutions accurately.
 </li>
 <li>
 Maintain accurate inventory records for computers, mobile devices, and peripherals.
 </li>
 <li>
 Provide user-level support for Microsoft 365, Windows 11, macOS, iOS, and Android.
 </li>
 <li>
 Install, configure, troubleshoot, and upgrade computers, printers, and related equipment.
 </li>
 <li>
 Assist with basic software installations and account provisioning.
 </li>
 <li>
 Rotate with IT staff to provide coverage for night and weekend home games and events at Tropicana Field.
 </li>
 <li>
 Travel to other Rays facilities (including Charlotte Sports Park and Al Lang Stadium) for on-site support. Mileage is reimbursed.
 
 
 </li>
 </ul>
 
 Experience / Skills / Requirements
 
 
 
 <ul>
 <li>
 Ability to work under pressure, manage priorities, and meet deadlines in a fast-changing environment.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Working knowledge of hardware setup, troubleshooting, and software installation.
 </li>
 <li>
 Familiarity with Windows, macOS, and mobile device platforms.
 </li>
 <li>
 A genuine desire to learn and grow your technical skills.
 </li>
 <li>
 An interest in scripting, programming, or automation is a plus, but not required.
 </li>
 <li>
 High school diploma required; a degree in technology or active progress toward one is a plus.
 
 
 </li>
 </ul>
 
 Hours
 
 
 
 <ul>
 <li>
 On-site position.
 </li>
 <li>
 Standard office hours: 8:30 AM &ndash; 5:30 PM (on non-game or event days).
 </li>
 <li>
 Must be available for night and weekend game coverage and special events (with a flexible schedule to balance these hours).
 
 
 </li>
 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
</div>

Coordinator, IT Help Desk

Pacesetter Health

<div>
 
 Medical Front Desk Receptionist / Patient Coordinator
 
 
 
 
 Podiatry Associates &ndash; Denver Metro Area
 
 
 
 
 Location:
 
 Denver, Aurora, Parker, Castle Rock, and Castle Pines
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Schedule:
 
 8-hour shifts, on-site (no remote)
 
 
 
 Join a Growing Healthcare Team
 
 
 
 Podiatry Associates is a well-established and growing medical practice serving the Denver metro area since 1996. With six locations and over 25 years of experience in foot and ankle care, our team is dedicated to helping patients return to an active, pain-free lifestyle.
 
 
 We are seeking a
 
 friendly, organized, and reliable Medical Front Desk Receptionist / Patient Coordinator
 
 to join our team. This role is ideal for someone who enjoys working with people and staying organized in a fast-paced healthcare environment.
 
 
 
 Previous medical office experience is helpful but not required &mdash; we are willing to train the right candidate.
 
 
 
 This position may require rotating between our clinic locations throughout the week.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Greet patients and check them in and out for appointments
 </li>
 <li>
 Schedule and confirm patient appointments
 </li>
 <li>
 Assist patients with intake paperwork and clinic processes
 </li>
 <li>
 Answer and route incoming phone calls
 </li>
 <li>
 Collect patient payments and process front desk transactions
 </li>
 <li>
 Communicate scheduling updates with providers
 </li>
 <li>
 Maintain patient flow to keep the clinic running on schedule
 </li>
 <li>
 Help keep the front office organized and stocked with supplies
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Customer service or front desk experience preferred
 </li>
 <li>
 Medical office or scheduling experience is a plus but we are willing to train
 </li>
 <li>
 Comfortable using computers and office systems (Microsoft 365 / Teams preferred)
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Highly organized with the ability to multitask
 </li>
 <li>
 Reliable and flexible to work at multiple clinic locations
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 401(k) with company matching
 </li>
 <li>
 Health, dental, and vision insurance
 </li>
 <li>
 HSA &amp; FSA options
 </li>
 <li>
 Life and disability insurance
 </li>
 <li>
 Paid time off and sick time
 </li>
 <li>
 Employee discounts
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 High school diploma or equivalent required.
</div>

Patient Coordinator

Hospitality Health ER

Executive Assistant &amp; Operations Coordinator Position Summary We are seeking a high-energy, solutions-driven Executive Assistant and Operations Coordinator to serve as the right hand to the Director of Nursing (DON) while leading front desk operations. This role is ideal for someone who thrives in a fast-paced healthcare environment and leads by example. You will support executive-level administrative needs while also stepping into daily operations to ensure the front desk and patient experience run smoothly. This is not a passive administrative role. The ideal candidate is proactive, intuitive, and hands-on, with strong leadership skills and a willingness to step in wherever needed to support the team. Executive Assistant | Operations Coordinator | Front Desk Lead | Patient Experience | Workflow | Leadership | Proactive | Intuitive | Results-Driven | Energetic | Service-Focused Key Responsibilities Executive and Administrative Support Provide direct administrative support to the Director of Nursing Assist with scheduling, communication, reporting, and operational follow-ups Anticipate needs and proactively manage priorities Serve as a liaison between departments to support communication and execution Front Desk Leadership Lead and support the front desk team to ensure a high-quality patient experience Maintain accountability for front desk coverage, workflow, and performance Step in to support front desk operations during high volume or staffing gaps Coach team members and reinforce expectations and standards Operational Support Act as an extension of the DON in daily operations Assist with patient needs, room turnover, and overall clinic flow as needed Identify inefficiencies and take initiative to improve processes Help maintain an organized, responsive, and patient-focused environment Flexibility and Coverage Adjust schedule as needed to support operational demands Fill in for call-ins or staffing gaps, including front desk coverage Support the team during peak times or unexpected challenges What We Are Looking For Bubbly, energetic, and engaging personality Strong initiative and follow-through Highly intuitive and able to anticipate needs Hands-on leader who leads by example Comfortable balancing administrative work with frontline support Ability to maintain professionalism and appropriate workplace boundaries Strong sense of ownership, urgency, and accountability Ability to thrive in a fast-paced environment Non-Negotiables Willingness to step in and do whatever it takes to support operations Must remain engaged and proactive throughout the workday Ability to hold others accountable while maintaining a positive team environment Reliable and flexible with scheduling based on business needs Preferred Qualifications Experience in hospitality, customer-first setting Experience supporting executive leadership Previous front desk or patient-facing leadership experience Strong organizational and communication skills Why This Role Matters This role is critical to the success of the ER. You will serve as a key partner to leadership, a support system for the team, and a champion of the patient experience. If you take pride in being dependable, proactive, and all-in, this is an opportunity to make a meaningful impact. Compensation &amp; Benefits Salary commensurate with experience 401(k) with company match Comprehensive benefits Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

Executive Assistant & Operations Coordinator

Search 10000+ Help desk coordinator jobs near you this March. New roles added regularly across leading industries. Apply today.