help desk engineer

BPO PLUS

<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Pay: QAR9,400.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Help Desk Engineer

SSE PLC

<div>Tier 2 Network Engineer
SSE is a leading technology company serving St. Louis, MO for over 30 years. We are seeking talented Tier 2 Network Engineer to join our Network Technologies team. The primary responsibility is to provide support of management of all SSE&rsquo;s toolsets within our &ldquo;Tech Stack&rdquo;. The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.
Essential Job Functions/Skills:<ul><li>
Project management and project implementation experience</li><li>
Excellent organizational skills and attention to details</li><li>
Deliver solutions based on established practices and procedures</li><li>
Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment</li><li>
Strong consulting skills and ability to develop and clearly present solutions</li><li>
Triage, review, and troubleshoot issues with various IT tools RMM</li><li>
Demonstrated practical knowledge and experience with Microsoft Servers &amp; Desktops</li><li>
Demonstrated practical knowledge in LAN/WAN technologies</li><li>
Extensive experience with creating IT documentation</li></ul>
Technical Skills:
Note: Please review qualifications below &ndash; while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.<ul><li>
Remote Management Tool: Kaseya or similar</li><li>
Scripting &amp; Automation: Powershell, batch scripting or similar</li><li>
Corporate Anti-Virus Software Management: Crowdstrike, SentinelOne or similar</li><li>
Corporate Backup Management: Unitrends, Datto, Backupify/Datto SaaS Protection</li><li>
Corporate Spyware Software Management: Malwarebytes or similar</li><li>
Reporting: Brightgauge, Liongard, Backup Radar, Kaseya</li><li>
Windows Patch Management: Automox or similar</li><li>
Spam Filtering: Barracuda, AppRiver or similar</li><li>
Server Operating Systems: Windows Server 2012-2025</li><li>
Directory Services: Active Directory, Group Policy Management</li><li>
Core Network Services: DNS, DHCP, Remote Desktop Services</li><li>
Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar</li><li>
Ticketing Workflow Administration: AutoTask or similar</li><li>
Documentation: ITGlue</li><li>
Vulnerability Management: ConnectSecure/CyberCNS</li><li>
Hypervisors: Hyper-V, VMWare</li></ul> 
Education &amp; Experience:<ul><li>
Bachelor or Associates degree in related field preferred</li><li>
3+ years network or systems administration experience</li><li>
Previous work experience with a Managed Service Provider is a plus</li></ul> 
Benefits:<ul><li>
Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay</li></ul>
Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis</div>

Tier II Help Desk / Network Engineer

Alykas

About Alykas Alykas is a US-based company providing intelligent, end-to-end IT and cybersecurity solutions designed for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance operational efficiency, and turn technology into a strategic competitive advantage.We offer a comprehensive portfolio of services, including Managed IT Services, Cloud &amp; Data Center Solutions, IT Advisory &amp; Consulting, and Cybersecurity Solutions. Our team of globally experienced, culturally aligned engineers provides consistent, expert support tailored to meet the complex needs of today&rsquo;s dynamic business environments.Role Overview As an ITSM Service Desk Engineer at Alykas, you'll provide exceptional technical support to clients by resolving IT issues quickly and professionally. You'll work across Windows and macOS environments, troubleshoot connectivity and software issues, and support cloud platforms such as Azure, AWS, and Microsoft 365.Key Responsibilities<ul><li>Deliver remote technical support via phone, email, and chat.</li><li>Troubleshoot OS, network, and application issues on Windows/macOS.</li><li>Support Microsoft 365 apps, Active Directory, and cloud services (Azure, AWS).</li><li>Collaborate with senior engineers on escalated issues and maintain accurate documentation.</li></ul>Qualifications<ul><li>4-5 years of IT support experience (preferably in Managed Services).</li><li>Strong knowledge of networking, cloud platforms, and server environments.</li><li>Excellent English communication skills - both written and verbal - are a strong advantage.</li><li>Certifications such as CompTIA At, Network+ or Microsoft MCP are preferred.</li><li>Fluent English or Advanced English &amp; communication skills, both written and verbal essential for working with Alykas&rsquo;s international clients</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based bonus program</li><li>Comprehensive benefits package, including health insurance and paid time off</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers</li><li>Company-sponsored certifications and ongoing professional development opportunities</li><li>Unlimited lab access for hands-on learning and technical skill enhancement</li></ul>Join the Alykas MissionAt Alykas, we are driven by a shared mission to defend digital assets, empower secure business operations, and deliver excellence in every interaction. If you&rsquo;re passionate about cybersecurity and eager to grow in a collaborative, globally engaged environment.Apply today and take the next step in your cybersecurity career with AlykasJob Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

ITSM Service Desk Engineer

Konica Minolta Business Solutions

<div>Overview:

SymQuest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer! 
Priorities will be given to those residing in the following locations: Watertown, NY, South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME. 
In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.
Responsibilities:
<ul><li>Provide remote technical support to clients over the phone using remote control tools</li><li>
Conduct onsite technical support at client location as needed</li><li>
Diagnose and resolve workstation, server and network infrastructure issues</li><li>
User account management &ndash; Add/edit/disable accounts, setup new application users, etc.</li><li>
Troubleshoot backup, malware, virus and other technical challenges</li><li>
Help provision new laptops, desktops and mobile devices</li><li>
Work with application vendors in troubleshooting application errors</li><li>
Answer end user questions and remediate issues</li><li>
Possess the passion for providing great service and the desire to create &ldquo;Raving Fans&rdquo;
</li><li>Build solid, long-term relationships with team members and our clients</li><li>
Continue skills development; maintain proficiency in current technologies
</li><li>Remote technical support of customer devices and networks (60%)</li><li>
Administration &ndash; documentation and meetings (10%)</li><li>
Continual professional development (5%)</li><li>
Onsite technical support of customer network environments (25%)</li></ul><div></div><div> 
Products and Services:</div><ul><li>
Windows 10 &amp; 11 and associated hardware platforms</li><li>
Windows Server 2012, 2016, 2019, 2021 &amp; 2025 and associated hardware platforms</li><li>
VMware or Microsoft Hyper-V virtualization technologies</li><li>
Anti-virus, Anti-spam and Anti-spyware</li><li>
Backup and Recovery technologies</li><li>
Citrix and Microsoft Remote Desktop Services</li><li>
Firewalls, Routers and Managed Switches</li><li>
LAN / WAN / Wireless networking hardware and software technologies
</li><li>Systems Management Software (HP Insight Manager, Dell OpenManage)</li></ul>
Qualifications:
<ul><li>2+ years&rsquo; experience in a related role</li><li>
College degree preferred
</li><li>Exceptional listening skills; ability to translate client description to technical detail</li><li>
Excellent skills in communicating step by step directions over the phone</li><li>
Excellent oral and written communication skills</li><li>
Attention to detail in both challenging and mundane tasks</li><li>
Highly professional and personable at all times</li><li>
Strong internal strength and focus to overcome technical challenges</li><li>
Ability to work independently and with a team to meet goals and objectives</li><li>
Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners</li><li>
Driven to learn new products and technologies by actively pursuing education and certification</li><li>
Develop and maintain a high level of competency with the technologies supported</li><li>
Real world experience in a network administration or help desk position
 </li><li>Strong communication and interpersonal skills</li><li>
 Strong analytical and organizational skills</li><li>
 Desire to &ldquo;do what it takes&rdquo; to solve technical challenges</li><li>
 Industry certifications from CompTIA, Microsoft, Cisco or VMware</li><li>
Minimum of a two-year college degree or equivalent experience</li><li>
 Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies</li></ul>
About Us:

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta&rsquo;s 20th anniversary in production print, for which it celebrates &quot;20 Years of Excellence, Innovation and Impact,&rdquo; and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta&rsquo;s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN&rsquo;s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence&rsquo;s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. 
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. 
Au sujet de Konica Minolta
Solutions d&rsquo;affaires Konica Minolta (Konica Minolta) a entam&eacute; son parcours il y a plus de 150 ans, avec la volont&eacute; de voir et de faire les choses autrement. Elle fait &eacute;quipe avec ses clients pour donner forme &agrave; leurs id&eacute;es en appuyant leur transformation num&eacute;rique gr&acirc;ce &agrave; un riche portefeuille de solutions pour un milieu de travail connect&eacute; et fut&eacute;. Parmi ses technologies d&rsquo;affaires, on retrouve des services de TI, la gestion intelligente de l&rsquo;information, des solutions de s&eacute;curit&eacute; vid&eacute;o et des services d&rsquo;impression g&eacute;r&eacute;s ainsi que des technologies de bureau et des solutions d&rsquo;impression industrielle et commerciale. L&rsquo;ann&eacute;e 2025 marque le 20e anniversaire de l&rsquo;entr&eacute;e de Konica Minolta dans le march&eacute; de l&rsquo;impression de production; l&rsquo;entreprise souligne &laquo; 20 ann&eacute;es d&rsquo;excellence, d&rsquo;innovation et de r&eacute;sultats &raquo; tout en continuant d&rsquo;&ecirc;tre une figure de proue dans l&rsquo;impression num&eacute;rique commerciale. C&rsquo;est aussi l&rsquo;ann&eacute;e o&ugrave; la marque bizhub de Konica Minolta c&eacute;l&egrave;bre ses 20 ans, au cours desquels la gamme a r&eacute;volutionn&eacute; la technologie de bureau, red&eacute;fini les processus des entreprises, et &eacute;volu&eacute; continuellement pour r&eacute;pondre aux besoins des milieux de travail modernes, mue par les avanc&eacute;es technologiques et la volont&eacute; d&rsquo;innover. Konica Minolta est fi&egrave;re de faire partie du palmar&egrave;s 2025 des meilleurs grands employeurs d&rsquo;Am&eacute;rique de Forbes, d&rsquo;avoir figur&eacute; &agrave; plusieurs reprises au palmar&egrave;s CRN des 500 fournisseurs de services g&eacute;r&eacute;s, d&rsquo;avoir &eacute;t&eacute; nomm&eacute;e la marque num&eacute;ro un en mati&egrave;re de fid&eacute;lit&eacute; des clients sur le march&eacute; des appareils de bureau multifonctions par Brand Keys pendant 18 ann&eacute;es cons&eacute;cutives, et de s&rsquo;&ecirc;tre vue d&eacute;cerner les prix BLI &laquo; A3 Line of the Year &raquo; 2021 et 2025 et &laquo; Most Colour Consistent A3 Brand &raquo; 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l&rsquo;entreprise sur Facebook, YouTube, LinkedIn et Twitter. 
Konica Minolta fonctionne selon un mod&egrave;le de services partag&eacute;s nord-am&eacute;ricain qui permet d&rsquo;harmoniser les priorit&eacute;s transfrontali&egrave;res et d&rsquo;am&eacute;liorer la prestation de services aux organisations op&eacute;rationnelles. Le mod&egrave;le combine des fonctions de service am&eacute;ricaine et canadienne afin d&rsquo;offrir davantage de ressources aux services de soutien comme l&rsquo;administration des ventes, la logistique et la cha&icirc;ne d&rsquo;approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.<div> 
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.</div><div>
Solutions d&rsquo;affaires Konica Minolta (Canada) Lt&eacute;e. est un employeur d'opportunit&eacute; &eacute;gale.</div></div>

Service Desk Engineer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

EMSTEEL Group

<div>
 
 
 Position:
 
 IT Desktop Engineer (Emirati Talent)
 
 
 
 Location:
 
 Musaffah, Abu Dhabi &ndash; UAE
 
 
 
 Type:
 
 Full-time
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The
 
 IT Desktop Engineer
 
 provides technical support to end-users, ensuring the smooth operation of desktop systems and contributing to overall IT efficiency. This role delivers support to both on-site and remote users while ensuring compliance with IT policies and company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely and effective support for desktop hardware, software, and peripherals.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues to minimize user downtime.
 </li>
 <li>
 Configure, install, and maintain desktop devices, including PCs, monitors, printers, and other peripherals.
 </li>
 <li>
 Guide users on software and hardware usage to enhance productivity.
 </li>
 <li>
 Deliver remote technical support to off-site employees.
 </li>
 <li>
 Monitor and optimize desktop performance through proactive maintenance.
 </li>
 <li>
 Conduct root cause analysis of recurring issues and implement preventive solutions.
 </li>
 <li>
 Document support activities, solutions, and best practices to build a knowledge base.
 </li>
 <li>
 Collaborate with team members, participate in knowledge-sharing sessions, and contribute to training initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or a related field.
 </li>
 <li>
 Microsoft Certifications and System Administration credentials.
 </li>
 <li>
 Technical Support Fundamentals knowledge.
 </li>
 <li>
 Minimum 4 years of experience in Desktop Support or related roles.
 </li>
 <li>
 Proficiency in English (essential); Arabic (preferred).
 </li>
 </ul>
 
 
</div>

IT Desktop Engineer (UAEN)

Dahl Consulting

<div>
 
 Title
 
 : Technical Support Engineer
 
 
 
 Location
 
 : Hartford, CT
 
 
 
 Job Type
 
 : Contract (12 Months)
 
 
 
 Compensation
 
 : $35 - $45 per hour W2 (No C2C)
 
 
 
 Industry:
 
 Insurance &amp; Financial Services
 
 
 
 About The Role
 
 
 
 Our firm is partnering with a large, well-established organization in the insurance and financial services industry to hire a Technical Engineer. This role supports a highly visible enterprise environment where technology reliability, customer experience, and operational continuity are critical.
 
 
 
 Job Description
 
 
 
 The Technical Engineer is responsible for providing hands-on technical support, installation, and problem resolution across workplace technology, networking, servers, audio/visual systems, voice, and related infrastructure. This individual will lead complex initiatives, support end users, and collaborate closely with engineering partners and internal stakeholders.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Lead, plan, coordinate, and deliver technical support for the installation and implementation of computers, servers, network equipment, audio/visual systems, telephony/VOIP, and related peripherals in accordance with enterprise standards.
 </li>
 <li>
 Provide hands-on troubleshooting and problem resolution for hardware, software, network, voice, audio/visual, and facility-related technology issues.
 </li>
 <li>
 Apply, document, and improve procedures for installations and incident resolution.
 </li>
 <li>
 Serve as a technical lead on complex projects and initiatives.
 </li>
 <li>
 Build strong working relationships with customers, management, engineers, and peers.
 </li>
 <li>
 Act as a role model by demonstrating professionalism, accountability, and adherence to corporate technology standards.
 </li>
 <li>
 Coach and mentor team members while coordinating support and project-based work.
 </li>
 <li>
 Provide guidance to internal customers on equipment standards and technology expenditures.
 </li>
 <li>
 Accurately assess customer needs and deliver solutions with a strong sense of urgency.
 </li>
 <li>
 Follow organizational policies related to asset management, travel expenses, and overtime.
 </li>
 <li>
 Perform additional duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 3+ years of customer-facing end-user technology support experience.
 </li>
 <li>
 Experience planning, coordinating, and delivering technical support for the installation and implementation of computers, servers, network equipment, audio/visual systems, telephony/VOIP, and related peripherals
 </li>
 <li>
 Active, valid driver&rsquo;s license (for commuting purposes).
 </li>
 <li>
 Ability to work full-time onsite in Hartford, CT.
 </li>
 <li>
 High School diploma or equivalent.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Advanced knowledge of Microsoft Windows operating systems and Microsoft Office products.
 </li>
 <li>
 Working knowledge of macOS and iOS environments.
 </li>
 <li>
 Strong customer service and interpersonal skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Advanced understanding of desktop and laptop configurations, operating systems, servers, networking concepts, telephony/VOIP, audio/visual systems, and collaboration technologies.
 </li>
 <li>
 Proven ability to lead projects and manage multiple priorities simultaneously.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience working in a team-based enterprise IT environment.
 </li>
 <li>
 Demonstrated leadership, professionalism, and ability to positively represent IT with internal customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family&rsquo;s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
 
 
 
 How To Apply
 
 
 
 Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we&rsquo;ve reviewed your application details, a recruiter will reach out to you with next steps!
 
 
 
 Equal Opportunity Statement
 
 
 
 As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
 
 
 #ZR #IT.Indeed
 
 
</div>

Technical Support Engineer | Level II

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