help desk engineer

Ahram Security Group

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Service Help Desk Engineer to provide first-line technical support to company users. The role includes troubleshooting hardware and software issues, supporting production-related systems, managing IT assets, and ensuring smooth day-to-day IT operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to users via tickets, phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Support devices connected to production lines and ensure regular backups
 </li>
 <li>
 Prepare and deliver IT assets for new hires and ensure asset documentation
 </li>
 <li>
 Maintain IT asset inventory, barcoding, and stock availability
 </li>
 <li>
 Escalate complex or urgent issues to the appropriate IT team
 </li>
 <li>
 Assist with IT consumables sourcing and technical support budget inputs
 </li>
 <li>
 Perform device upgrades according to company policy
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 1&ndash;4 years of experience in Service Desk / Help Desk / Technical Support
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field
 </li>
 <li>
 Good knowledge of Windows OS, hardware troubleshooting, and basic networking
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work on-site in a factory environment
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Ability to prioritize and manage daily tasks
 </li>
 <li>
 Willingness to learn and adapt
 </li>
 </ul>
 
 
 
 
 
 Work Type:
 
 Full-time
 
 
 
 Work Location:
 
 On-site
 
</div>

Help Desk Support Engineer

Appficiency Inc.

<div>Intro

Empowering Business with innovative software solutions, we develop cutting-edge, adaptable, and integrated solutions for Microsoft &amp; NetSuite environments - helping businesses thrive with tailored software enhancements. Our product range from collaboration &amp; productivity, security, Compliance &amp; Governance, and Oracle NetSuite tools to help maximize your software ecosystem capabilities &amp; investments. 
The Value

SnapOn Software understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. SnapOn Software is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion. 
The Grind

We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise. 

The Talent

As a Product Support Engineer II, you will serve as a technical escalation point and a trusted partner to our customers as they use SnapOn Software&rsquo;s NetSuite, Microsoft and Salesforce products. This role is ideal for professionals with strong product knowledge, troubleshooting capability, and the ability to manage more complex support scenarios. You will work closely with Customer Success, Development, and cross-functional teams to strengthen the customer experience, ensure high-quality resolutions, and contribute to product and process improvements. 

The Commitment
<ul>
<li>Act as an escalation point for the Support team, taking ownership of complex or advanced customer issues.</li>
<li>Diagnose and resolve customer-reported issues efficiently while ensuring timely, accurate communication throughout the ticket lifecycle.</li>
<li>Analyze customer feedback, recurring patterns, and emerging issues to help drive product enhancements and service improvements.</li>
<li>Identifying trends and collaborating internally on opportunities for improvement.</li>
<li>Ensure support tickets are managed and resolved within SLA timelines, helping guide others in best practices for ticket handling when needed.</li>
<li>Collaborate closely with Customer Success, Development, Sales, and Marketing teams to provide context, share insights, and ensure a coordinated approach to customer challenges.</li>
<li>Maintain meticulous documentation of customer issues, root causes, and resolutions while contributing to reporting on ticket trends and performance metrics.</li>
<li>Create, update, and enhance knowledge base content including written articles and short-form videos to support scalable customer education and internal knowledge sharing.</li>
<li>Advocate for customer needs by communicating observations, requests, and common challenges to help influence product roadmap decisions.</li>
<li>Support quality assurance efforts by testing bug fixes, validating change requests, and ensuring customers are informed and confident in release updates.</li></ul> 


The Essentials
<ul>
<li>3-4 years of technical support, product support, or help desk experience (SaaS experience preferred).</li>
<li>Degree or diploma in Computer Science, Engineering, Information Technology, or equivalent hands-on experience.</li>
<li>Advanced troubleshooting skills with the ability to break down complex issues and identify root causes.</li>
<li>Strong written and verbal communication skills, with the ability to structure information clearly for customers and internal teams.</li>
<li>Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.</li>
<li>Self-motivated, accountable, and proactive&mdash;equipped with an owner&rsquo;s mindset and readiness to handle challenging scenarios independently.</li></ul></div>

Microsoft Product Support Engineer

SANIPEX GROUP

<div>
 
 
 About Us:
 
 
 
 
 
 
 Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoy and participate in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 43 nationalities and committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 As an IT Support Engineer, you will provide 1st and 2nd line technical support for desktops, laptops, printers, and mobile devices, resolving issues both on-site and remotely. You will play a key role in maintaining and supporting the organization&rsquo;s IT infrastructure.
 
 
 Your responsibilities will include managing endpoint security, enrolling devices in Mobile Device Management (MDM) solutions, and maintaining accurate IT asset and equipment logs.
 
 
 You will support and configure Windows and macOS environments, as well as manage the Microsoft 365 ecosystem, including Azure and Intune.
 
 
 The role involves hands-on support for network infrastructure, including firewalls, switches, and access points, as well as experience with CCTV configuration and support. You will handle user onboarding and offboarding, mailbox and account management, and contribute to small to medium-sized IT projects.
 
 
 You will work closely with the IT Manager to escalate critical issues, support ongoing IT initiatives, and ensure smooth day-to-day operations. Flexibility in working hours and occasional travel to other group locations may be required.
 
 
 
 
 
 
 About You:
 
 
 
 
 
 
 You have strong technical knowledge of Windows and macOS environments, Microsoft 365 (Office 365), Azure, and Intune. You possess solid networking fundamentals and hands-on experience supporting network devices such as firewalls, switches, and wireless access points.
 
 
 You are experienced in configuring and deploying hardware, installing authorized software, and ensuring systems are kept up to date with the latest security patches and updates. Familiarity with ITSM ticketing tools and structured incident management is essential.
 
 
 You are well-organized, able to prioritize tasks effectively, and comfortable working in a fast-paced support environment. Strong communication skills and a collaborative mindset allow you to work efficiently with users and IT leadership.
 
 
 Relevant certifications such as CCNA, ITIL, or Azure are considered an advantage.
 
 
 
 
 
 
 What we can offer:
 
 
 
 
 
 
 You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.
 
 
 
 
 
 
 We Welcome Everyone to Apply:
 
 
 
 
 
 
 It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.
 
 
 We would like to thank you in advance for your application. Due to the influx of applications, we don&rsquo;t always get the opportunity to speak to our candidates. Consequently, if you haven&rsquo;t been contacted over the next two weeks then you can assume you have not been successful on this occasion.
 
 
 
</div>

IT Support Engineer - Qatar

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

Rysun labs

Job Description:Please find below JD for Senior IT Support EngineerVisit us on: www.rysun.comJob Title: Senior IT Support Engineer/Team LeadLocation: AhmedabadAbout the Role:Job Overview:We are looking for an experienced IT Support Engineer with strong technical expertise, troubleshooting skills, and hands-on experience in managing IT operations. The ideal candidate will support internal users, maintain IT infrastructure, resolve technical issues, and ensure seamless functioning of systems, networks, and applications.Key Responsibilities:IT Support &amp; Troubleshooting&middot; Provide Level 1 &amp; Level 2 technical support for hardware, software, and network issues.&middot; Install, configure, and maintain desktops, laptops, printers, and other peripherals.&middot; Troubleshoot OS-related issues (Windows/Mac), user account problems, and system performance issues.&middot; Manage tickets and resolve issues within SLA timelines.User &amp; Access Management&middot; Manage Active Directory (AD), user accounts, group policies, and permissions.&middot; Handle onboarding/offboarding processes (email setup, system allocation, access permissions).&middot; Configure and manage Office 365 / M365 accounts.Network &amp; System Administration&middot; Basic understanding of LAN/WAN, routers, switches, Wi-Fi access points.&middot; Monitor network connectivity and escalate issues to the network team when required.&middot; Perform system updates, patches, and antivirus deployment.IT Infrastructure Management&middot; Maintain IT asset inventory (laptops, desktops, licenses, accessories).&middot; Coordinate with vendors for hardware procurement and repair.&middot; Ensure backup operations and data recovery procedures are followed.Security &amp; Compliance&middot; Ensure endpoint security, antivirus updates, and vulnerability checks.&middot; Support MFA, SSO, and basic cybersecurity practices.&middot; Follow IT policies, documentation, and compliance standards.Support Tools &amp; Documentation&middot; Work with tools like Jira, ServiceNow, Freshdesk, etc.&middot; Maintain detailed documentation of issues, processes, and resolutions..Job Type: Full-timePay: ₹250,000.00 - ₹580,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Senior IT Support Engineer

Fresa Technologies Pvt Ltd

Role: Implementation AnalystLocation: Chromepet, ChennaiType: Full-timeExperience: FresherPreferred:Near by candidates in Chromepet / Willing to relocate candidatesJob DescriptionAs a member of the Implementation Support Engineer, your focus is to travel to client location, interact with Customers to troubleshoot their issues. Prompt response to be given over mail, call, and Help Desk Ticketing System for their queries. As a Applications Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. This would include tasks such as analysis, design develop, troubleshoot and debug software programs and the need to be a volunteer and take on responsibilities for quick resolutions.Roles and Responsibilities<ul><li>Below is a list of some duties a Applications Support Engineer would be involved in but not limited to.</li><li>Need to interact with Customers for troubleshooting their issues.</li><li>Prompt response to be given over mail, call, Help Desk Ticketing System for their queries.</li><li>Need to be a volunteer and take on responsibilities for quick resolutions.</li><li>Should take on other duties and responsibilities for the effective and efficient performance of this role.</li><li>Building support integration environments.</li><li>Working with other pillars to strengthen the support model between teams.</li><li>BDE and responsible for bug prioritization for development.</li><li>Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.</li><li>Work with Product Strategy on product improvement recommendations.</li><li>Handle the more technical issues during critical customer escalations.</li><li>Work with development to incorporate tools into the application.</li><li>The Candidate must be ready to travel in other countries and states.</li></ul>Qualifications<ul><li>Any UG/PG Degree with Excellent Computer Handling Knowledge and relevant technical skills.</li><li>Experience building and/or troubleshooting enterprise business applications.</li><li>Implementation, support, consulting or development experience (or equivalent) in enterprise business application.</li><li>Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.</li><li>Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.</li><li>Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.)</li><li>Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.</li><li>Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.</li></ul>Job Type: Full-timeBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you a Fresher or Experienced candidate?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Implementation Analyst

BrainoTech IT Solutions

Job Overview: We currently have an urgent freelance requirement for an Desktop Support Engineer (Level 1) to provide onsite dispatch support. This role involves traveling to client sites as needed to troubleshoot and resolve hardware, software, and connectivity issues. The position is ideal for professionals who are flexible, self-motivated, and comfortable handling on-call, site-based assignments.Position Details:<ul><li>Position: Desktop Support Engineer &ndash; L1</li><li>Support Type: Onsite Dispatch</li><li>Contract Type: Freelance</li></ul>Responsibilities:<ul><li>Provide onsite dispatch support for Desktop Devices (hardware, software, and connectivity) incidents and follow through to resolution.</li><li>Handle IMAC (Install, Move, Add, Change) requests and desk-side support services for end users.</li><li>Perform hard and soft break/fix services for laptops and desktops on client sites.</li><li>Provide standard hardware and software support (operating systems and office applications) for Desktop Devices throughout their lifecycle.</li><li>Support and maintain desktop configuration and installation, including patch updates, hardware replacements, and vendor-provided spares.</li><li>Analyse incident data from service desk calls to identify potential user training needs or opportunities for automation.</li><li>Ensure desktops are installed with the correct image per company standards.</li><li>Monitor security profiles and anti-virus compliance on desktops and take action in case of non-compliance.</li><li>Provide VIP and priority desk-side support on-site when no other IT support team is available.</li></ul>Job Types: Temporary, Contract

Desktop Support Engineer-Level 1

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