help desk engineer

Guidehouse

<div><p>Job Family:</p>
User Support (India)<p><br>
Travel Required:</p>
None<p><br>
Clearance Required:</p>
None<p>
What You Will Do:</p><ul><li><p>
Work as a Service Desk/ helpdesk/desktop support Engineer.</p></li><li><p>
Will provide technical assistance to Global users</p></li><li><p>
Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.</p></li><li><p>
Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment</p></li><li><p>
Route more complex problems to our internal next-level IT support staff by following correct process and procedures.</p></li><li><p>
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis</p></li><li><p>
Work in night shifts, to support users in USA and various other locations.</p></li></ul><p>
What You Will Need:</p><ul><li><p>
Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.</p></li><li><p>
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.</p></li><li><p>
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment</p></li><li><p>
Route problems to internal next level IT support staff.</p></li><li><p>
Should have working knowledge in any ticketing tools.</p></li><li><p>
Should have quick learning and monitoring skills</p></li><li><p>
Knowledge in ITIL framework</p></li><li><p>
Knowledge in Information Security concepts aligning to ISO 27001 standards</p></li><li><p>
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.</p></li></ul><p><br>
What Would Be Nice To Have:</p><ul><li><p>
Should be Engineering &amp; Science graduate</p></li><li><p>
Willing to work only in Night shift to be a part of Global Support Team</p></li></ul><p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

Service Desk Engineer

Smart Matrix

<p><b>Technical Support Engineer</b></p><p><b>Location:</b> Model Town Link Road Lahore<br/><b>Job Type:</b> Full-time<br/><b>Experience Required:</b> 0&ndash;1 Year</p><p><b>About Us</b></p><p>We are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.</p><p>We are looking for a <b>Technical Support Engineer</b> who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.</p><p><b>Educational Background</b></p><ul><li><b>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software</b> (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul><p>Key Responsibilities</p><ul><li>Assist clients with <b>system installations, account setup, and basic network configuration</b>.</li><li>Manage and deploy <b>databases, scripts, and configurations</b> (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul><p>Job Requirements</p><ul><li><b>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software</b> - Mandatory)</li><li>Basic knowledge of database (i.e., <b>MS SQL Server, MySQL)</b>.</li><li>Basic knowledge of <b>IIS Server configuration</b>.</li><li><b>Basic networking knowledge</b> (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent <b>spoken and written English communication skills</b>.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul><p><b>What We Offer</b></p><ul><li>A career-oriented position in a <b>rapidly growing company</b>.</li><li>The opportunity to work with <b>multinational clients in an international environment</b>.</li><li>Be part of a collaborative and supportive <b>international team</b>.</li><li><b>Market-competitive salary</b> with growth opportunities.</li></ul><p>Job Types: Full-time, New-Grad</p><p>Pay: From Rs35,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

techzone technologies llc

<p>We are seeking a skilled Technical Support Engineer to provide 24/7 first-level technical support for fixed access products and services. The ideal candidate will possess strong technical and communication skills to effectively handle and resolve customer issues, ensuring high levels of customer satisfaction and team performance.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support for fixed access products such as voice, internet, and data circuits.</li><li>Handle technical complaints and resolve customer issues efficiently.</li><li>Utilize technical and communication skills to address customer concerns.</li><li>Operate and troubleshoot using various Network Management Systems (NMS) and applications.</li><li>Maintain proficiency in computer applications such as Excel, Word, Outlook, and PowerPoint.</li><li>Ensure the technical support team meets set KPIs.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Degree/Diploma in IT, Electronics, Telecommunications, Electrical Engineering, or Computer Science.</li><li>Knowledge of GPON technology and fixed access products.</li><li>Basic understanding of routers, switches, and IP networking.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency in computer applications (Excel, Word, Outlook, PowerPoint).</li><li>Excellent communication skills for customer interaction</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,200.00 - AED2,500.00 per month</p>

Dahua Technology MENA

<div>
 <p>
  <strong>
   <u>
    Job Summary:
   </u>
  </strong>
 </p>
 <p>
  The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
 </p>
 <p>
  Assist in installation and configuration of our products and software
 </p>
 <p>
  Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
 </p>
 <p>
  Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
 </p>
 <p>
  Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
 </p>
 <p>
  Properly escalate unresolved issues to appropriate internal teams higher-level support or development teams and follow up to ensure timely resolution.
 </p>
 <p>
  Gather customer feedback and insights to identify recurring issues and suggest product improvements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <p>
  Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience
 </p>
 <p>
  Strong technical knowledge of CCTV systems, including hardware and software components.
 </p>
 <p>
  Knowledge of networking concepts and protocols is a plus.
 </p>
 <p>
  Excellent communication and interpersonal skills.
 </p>
 <p>
  Flexibility to work in shifts or on-call as needed.
 </p>
 <p>
  Willingness to stay updated on new product features and industry trends.
 </p>
 <p>
  Fluent Arabic speaking skills
 </p>
</div>


Customer Support Engineer

Hewlett Packard Enterprise | HPE

<div>Technical Support Engineer Graduate<br>
<p></p>
This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE partner/customer office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p></p><div><div><br>
Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You&rsquo;ll be part of our Graduate Program in Global Support Remote which is made up of teams that provide remote (offsite) technical support, consultancy, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers on complex systems.</div></div><p></p><div><p><b>
Start Date</b>: <b>April or July 2026</b></p><p><b>
Locations : </b>Istanbul or Ankara</p><p></p><p><b>
What you&rsquo;ll do :
</b></p><ul><li><p>Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers, responding to requests through various channels.</p></li><li><p>
Answer questions about product features, specifications, and repairs, including those related to warranty and critical support.</p></li><li><p>
Provide solutions to customer problems via phone and online support.</p></li><li><p>
Document case summaries and resolutions clearly in the Knowledge Management System (KMS).</p></li><li><p>
Assist customers proactively to prevent future issues.</p></li><li><p>
Represent the company at customer sites, industry events, and meetings.</p></li><li><p>
Collaborate with team members to meet service level agreements (SLAs).</p></li><li><p>
Support the Sales team as needed.</p></li></ul><p></p><p><b>
What you&rsquo;ll need:
</b></p><ul><li><p>Completed Bachelor&rsquo;s/Master&rsquo;s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree</p></li><li><p>
Up to 12 months of relevant experience</p></li><li><p>
Strong verbal and written communication skills in English and Turkish</p></li><li><p>
Experience in troubleshooting in a technical environment.</p></li><li><p>
Excellent analytical and problem solving skills.</p></li><li><p>
Software and hardware knowledge of computing, storage and peripheral devices.</p></li><li><p>
Advanced proficiency with case management databases and tools.</p></li><li><p>
Superior stakeholder management skills</p></li></ul><p></p><p><b>
What we&rsquo;d prefer you bring:</b></p><ul><li><p>
Linux and Vmware experience</p></li><li><p>
Server and storage architecture experience</p></li><li><p>
Experience as an active leader on campus who strives to make a positive impact on the world</p></li><li><p>
Comfort with working in a hybrid (virtual and face-to-face) environment</p></li><li><p>
Exceptional communication and presentation skills and the ability to ask smart questions</p></li></ul><p></p><p><b>
What you can expect from us:</b></p><ul><li><p>
Initial extensive onboarding to support you with adjusting into the role</p></li><li><p>
Ongoing learning and development throughout the duration of the program</p></li><li><p>
Be mentored by at least one senior member of the team and into a true professional with valuable relationships and international working experience</p></li><li><p>
Competitive salary and great benefits</p></li><li><p>
Great work-life balance including hybrid working and Wellness Fridays initiative</p></li></ul></div><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>Job:</b></p>
Services<p><b>
Job Level:</b></p>
Entry<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p></p><p><br>
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p></div>

Technical Support Engineer Graduate

IT Max Global

The <strong>L1 Technical Support Engineer</strong> reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers.  In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

Halan - حالا

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re hiring a Technical Support Engineer
  <strong>
  </strong>
  to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <br/>
  <li>
   Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
  </li>
  <br/>
  <li>
   Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
  </li>
  <br/>
  <li>
   Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
  </li>
  <br/>
  <li>
   Log all technical issues comprehensively in the support system to ensure traceability and accountability.
  </li>
  <br/>
  <li>
   Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
  </li>
  <br/>
  <li>
   Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
  </li>
  <br/>
  <li>
   Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
  </li>
  <br/>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <br/>
  <li>
   Bachelor's degree in Information Technology or Computer Science
  </li>
  <br/>
  <li>
   Experience 0-1 Years in the tech field
  </li>
  <br/>
  <li>
   Fintech Oriented
  </li>
  <br/>
  <li>
   Great problem-solving skills &amp; Critical thinker
  </li>
  <br/>
  <li>
   Experience working with API testing tools, such as Postman
  </li>
  <br/>
  <li>
   Great understanding of computer systems, mobile devices and other tech products
  </li>
  <br/>
  <li>
   Ability to diagnose and troubleshoot technical issues
  </li>
  <br/>
  <li>
   Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
  </li>
  <br/>
  <li>
   Familiarity with ticketing software
  </li>
  <br/>
  <li>
   <span>
    Flexibility to work in shifts and provide on-call support when required.
   </span>
  </li>
 </ul>
</div>


Software Technical Support Engineer

Search 10000+ Help desk engineer jobs near you this October. New roles added regularly across leading industries. Apply today.

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