help desk engineer

ATHENS MICRO

<div>Who We Are

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client&rsquo;s needs. Attention to Details means we strive for perfection in all that we do.

We hire, fire, review, reward, and recognize our teammates based on core values, so it&rsquo;s important that you share these values in order to be part of our team.
<h4 class="jobSectionHeader">
What We Look For</h4>
<ul><li>Someone passionate about technology</li>
<li>The ability to think quickly and act swiftly</li>
<li>A positive attitude</li>
</ul><h4 class="jobSectionHeader">Responsibilities</h4>
<ul><li>Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration</li>
<li>Assist with VPN client configuration</li>
</ul><h4 class="jobSectionHeader">Skills</h4>
<ul><li>Basic Hardware and Software Troubleshooting</li>
<li>Basic Knowledge of OSX</li>
</ul><h4 class="jobSectionHeader">Requirements</h4>
<ul><li>CompTIA A+ and Network+ are a plus</li>
<li>CompTIA A+ required after 90 days of employment</li>
<li>Microsoft certification with a focus on Office 365 required after 180 days of employment</li>
<li>Proficiency in all Microsoft mainstream products and software</li>
<li>Any other industry standard certifications</li>
<li>Valid driver's license and personal car</li>
<li>Background check and pre-employment screening</li>
<li>Possibility of onsite work when on-call</li>
</ul><h4 class="jobSectionHeader">Benefits</h4>
<ul><li>Smart, helpful co-workers</li>
<li>Schedule flexibility after time spent on project, after-hours and weekends</li>
<li>Medical, Dental, Vision, and Disability Insurance</li>
<li>401k with matching in addition to paid salary</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Monthly bonuses for meeting goals</li>
<li>Training and bonus incentives for continued education and obtaining new certifications</li></ul> 


This is a full time position.</div>

IT Help Desk Engineer

Element Technologies

<div>Please note: Every application submitted through Workday is reviewed by a real person &mdash; not an AI. We value your time and take each submission seriously.
Who are we? 
 
Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way. 
 
Many of our clients that we started with are still with us. That&rsquo;s because we&rsquo;re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it&rsquo;s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.
We are seeking an Tier 1 Service Desk Engineer (Inside Service Engineer), (in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer, Help Desk, Service Desk Support), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support.
In this role, you&rsquo;ll help users by quickly solving tech issues and keeping things running smoothly. You&rsquo;ll handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you&rsquo;ll manage tickets using ConnectWise PSA, maintain accurate documentation in IT Glue, and collaborate with your team to keep systems performing their best. You should be comfortable with basic networking concepts and be ready to jump in where needed. You&rsquo;ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed.
To be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. You&rsquo;ll need strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and IT Glue, is important. A general understanding of firewalls, switches, and desktop computers will help you succeed. Strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently are essential for delivering a great client experience.
This role is remote, and we love that our team is spread across the country. Because of that, we like to meet our final candidates face to face. You can expect at least one in-person interview local to you.
General job duties include:<ul><li>
Work from Element&rsquo;s centralized Service Center or remotely to support client environments</li><li>
Support desktops, virtual environments, and co-located systems in collaboration with service teams</li><li>
Rapidly adapt to new technologies and maintain updated knowledge of computer systems</li><li>
Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)</li><li>
Provide daily customer interaction with a professional and positive attitude</li><li>
Attend team meetings and improve technical skills continuously</li><li>
Manage ticket resolution, follow-ups, and proactive reviews of client systems</li></ul>
Preferred Skills &amp; Qualifications:<ul><li>
Two-year technical degree and 1-5 years of service center support experience</li><li>
Preferred experience with a Managed Service Provider (MSP), but is not required</li><li>
Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred</li><li>
Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM</li><li>
Strong organizational, communication, and problem-solving skills&rsquo;</li><li>
Professional demeanor and ability to work independently or in a team</li><li>
Experience with NetDocuments is a plus</li></ul>
Physical Requirements:<ul><li>
Prolonged periods of computer use</li><li>
Ability to work in office or remotely with a dedicated, distraction-free workspace</li><li>
Capability to lift up to 50 pounds and travel with equipment</li><li>
Reliable transportation for on-site support and after-hours work</li></ul>
Compensation:
The compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.<div><div>
Element, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Element recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</div></div></div>

Service Desk Engineer

Echopath

<div>About Us:

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients&rsquo; trusted partners in IT. 


At Echopath, we don't just talk about our four core values&ndash;we live them every day: 
<ul>
<li>Be Compassionate 
</li>
<li>Exhibit no drama 
</li>
<li>Own it! 
</li>
<li>Achieve Lifelong Learning</li> 
</ul>
If you're looking to join a team that values people as much as performance, Echopath might be your next home. 
Job Summary:

We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. 
Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery. 
Requirements:
<ul>
<li>3-5 years of experience in IT support, preferably in an MSP environment 
</li>
<li>Strong knowledge of Windows Server, Active Directory, and Office 365</li>
<li>Familiarity with cloud platforms (Azure, AWS)</li>
<li>Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto)</li>
<li>Excellent communication and customer service skills 
</li>
<li>Ability to confidently use tools like ping, tracert, nslookup, and netstat</li>
<li>Competent knowledge of local and wide area networks, switches, routers, and network topologies</li>
<li>Experience with common VPN types and configurations</li>
<li>Understanding of the OSI model, IP addressing, subnetting, and routing concepts 
</li>
<li>Collaboration skills</li>
<li>Critical thinking/root cause analysis</li>
<li>Accountability</li>
<li>Adaptability</li>
<li>Attention to detail</li>
<li>Degree in IT or related skills and/or comparable work experience</li>
<li>Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus</li></ul> 


Responsibilities:
<ul>
<li>Serve as an escalation point for Tier 1 engineers</li>
<li>Respond to and resolve escalated tickets from Tier 1 support</li>
<li>Provide remote and onsite support to customers, ensuring minimal downtime and disruption</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience</li>
<li>Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation</li>
<li>Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions 
</li>
<li>Document solutions and contribute to process improvement by sharing knowledge with peers</li>
<li>Assist with onboarding new clients and deploying infrastructure</li>
<li>Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates</li>
<li>Participate in on-call rotation and occasional after-hours support</li></ul> 


What We Offer:

At Echopath, we believe that great work starts with a great environment. We're proud to offer a competitive benefits package and a culture that supports your growth&ndash;both professionally and personally.
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Hybrid work</li>
<li>Generous PTO and paid holidays</li>
<li>Flexible Spending Account (FSA)</li>
<li>100% employer-paid basic term life &amp; AD&amp;D insurance</li>
<li>Ongoing training and certification support</li>
<li>A collaborative, tech-forward culture</li>
<li>Flexibility and support to help you thrive&ndash;personally and professionally</li></ul></div>

Tier 2 Support Engineer

Coretelligent

<div>At Coretelligent, we take ownership of the technology our clients rely on every day.

We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.

Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here

What We're Looking For

At Coretelligent, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to provide advanced technical support across a variety of client environments while delivering an exceptional client experience.

This role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is committed to delivering white-glove support with a strong sense of ownership and accountability.

Remote (U.S) | Non-Exempt | Reports to Remote Support Manager

What You'll Do:
<ul>
<li>Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments</li>
<li>Respond to client incidents and service requests via phone, ticketing systems, and other support channels</li>
<li>Troubleshoot and resolve issues related to:
<ul><li>Microsoft 365, Teams, and Exchange Online</li>
<li>Microsoft Entra ID and identity management</li>
<li>Networking, VPNs, DNS, DHCP, and connectivity</li>
<li>Enterprise applications and business systems</li>
<li>Workstations, peripherals, printers, mobile devices, and endpoint hardware</li>
<li>Backup and recovery operations</li>
</ul></li><li>Coordinate vendor escalations and third-party support engagements when necessary</li>
<li>Maintain accurate ticket documentation, troubleshooting notes, and client communications throughout the incident lifecycle</li>
<li>Provide timely updates to clients and internal stakeholders regarding issue status and resolution progress</li>
<li>Support file restoration, network access, messaging, application, and infrastructure-related requests</li>
<li>Assist with knowledge base development, documentation improvements, and operational process enhancements</li>
<li>Mentor and provide guidance to junior engineers as needed</li>
<li>Maintain or exceed established service delivery metrics, response times, and quality standards</li>
<li>Contribute to a collaborative, client-focused support environment that prioritizes accountability and continuous improvement</li>
</ul>
What You Bring to the Table:
<ul>
<li>3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment</li>
<li>Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications</li>
<li>Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments</li>
<li>Familiarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting</li>
<li>Ability to manage multiple priorities and maintain high-quality service in a fast-paced environment</li>
<li>Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users</li>
<li>Demonstrated ownership, accountability, and customer advocacy throughout the support process</li>
<li>Experience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation</li>
<li>Ability to follow established processes while exercising sound judgment and problem-solving skills</li>
<li>MSP experience strongly preferred</li>
<li>Commitment to delivering a white-glove client experience and serving as a trusted technical resource</li></ul> 


What We Bring to the Table: 


Salary Range

The reasonably expected annual compensation range for this position is $60,000 - $75,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws. 


Bonus Eligibility

This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans. 


Benefits

Health, Dental, &amp; Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation &amp; Sick Days.

Perks

Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health &amp; wellness perks. 


Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves. 


We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to talent@core.tech for necessary arrangements. 


Recruitment Process &amp; Candidate Privacy:

Coretelligent is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.

We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate. 


In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age. 


If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information. 


Additional Information:

E-Verify www.dhs.gov/E-Verify
For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 


As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

#LI-Remote</div>

Remote Support Engineer II

NexusTek

<div><div>Working hours</div><div>
Service Desk is a 24/7 team and schedules are based on this coverage.</div><div>
Shift is 9:00 am to 6:00 pm MT (time may vary by an hour either way). During your training period, shift will be 7:30 am to 4:30 pm MT.</div><div></div><div> 
Location requirements</div><div>
up to 100% onsite at our Denver Office</div><div> 
Why this job is exciting</div>
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.<div></div><div> 
You Know How To:</div><ul><li>
Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.</li><li>
Provide remote technical support to multiple client environments across Windows and macOS platforms.</li><li>
Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.</li><li>
Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>
Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.</li><li>
Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.</li><li>
Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.</li><li>
Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.</li><li>
Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.</li><li>
Assist with deployment of policies, software packages, and configuration changes across client environments.</li><li>
Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.</li><li>
Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.</li><li>
Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.</li><li>
Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.</li><li>
Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).</li><li>
Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.</li><li>
Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.</li><li>
Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.</li><li>
Assist with endpoint security tools including antivirus, EDR, and email security platforms.</li><li>
Support remediation efforts following documented security procedures.</li><li>
Maintain adherence to client-specific compliance requirements and data protection standards.</li><li>
Deliver professional, high-quality support while representing the MSP brand.</li><li>
Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.</li><li>
Provide timely updates on open issues and manage client expectations effectively.</li><li>
Build strong working relationships with client contacts through consistent and reliable service delivery.</li></ul><div></div><div> 
Knowledge/Experience:</div><ul><li>
1&ndash;3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.</li><li>
Strong working knowledge of Windows and macOS operating systems.</li><li>
Experience supporting Microsoft 365 environments including Exchange Online administration.</li><li>
Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).</li><li>
Experience with Active Directory and Entra ID administration.</li><li>
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).</li><li>
Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.</li><li>
Exposure to endpoint security tools and email security platforms.</li></ul> 
One or all of the following certifications is highly desirable:<ul><li>
CompTIA A+ and Network+</li><li>
Microsoft 365 Fundamentals (MS-900)</li><li>
Modern Desktop Administrator Associate (MD-102)</li><li>
Azure Fundamentals (AZ-900)</li><li>
ITIL Foundation</li><li>
Vendor certifications related to firewall, security, or RMM platforms (a plus)</li></ul><div></div><div> 
Pay and Benefits</div><div></div><div> 
This is a full-time position located in the United States and performed remotely with no travel.
</div><div>Estimated Starting Salary/Wage Range: $25.00 to $29.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company&rsquo;s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
</div><div>In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:</div><ul><li>
Four weeks of annual accrued PTO
</li><li>Seven paid national holidays</li><li>
Medical, dental, vision options
</li><li>Company-paid life insurance, short and long-term disability
</li><li>Voluntary benefits such as critical illness and accident
</li><li>Voluntary Legal Shield and identity theft protection
</li><li>Discretionary annual 401k match plan</li><li>
Generous employee referral bonus plan</li><li>
Employee Assistance Program</li><li>
Access to over 90,000+ courses in ADP My Learning
</li><li>StandOut employee engagement tools</li><li>
Eligible to apply for a Pluralsight license</li><li>
Eligible to apply for NexusTek Technical Academy or Leadership Academy</li><li>
We&rsquo;re happy to provide our full benefits guide at any point in the process!</li></ul><div></div><div> 
We&rsquo;re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.</div><div></div><div> 
Interview Process - Typical interview process for this role:</div><div> 
</div><div>Application Stage - Thanks for showing interest!</div><ul><li>
Submit your application</li><li>
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0<ul><li>
NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.</li></ul></li></ul><div> 
 </div><div>Screening Stage - Let's get to know each other!</div><ul><li>
Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening</li><li>
20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you</li></ul><div> 
</div><div>Interview Stage - We&rsquo;ll dive into your experience more in depth</div><ul><li>
One-hour technical interview with Hiring Manager (virtual)</li><li>
Two-hour lab assessment taken from your home</li><li>
30 min follow-up Hiring Manager interview</li><li>
References &ndash; 3 professional references at least one direct supervisor</li><li>
You are welcome to request additional conversations with team members you didn&rsquo;t get to meet during the process</li></ul><div></div><div> 
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws</div><div>
NexusTek participates in E-Verify for all US Employees</div><div>
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.</div><div></div><div> 
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&amp;ccId=19000101_000001&amp;type=MP&amp;lang=en_US</div><div></div><div> 
CMMC Approved: 2026.04.20</div></div>

Meds IT Nexus

Sr. IT Support Engineer / IT Manager Key Responsibilities Provide advanced technical support to end users across the organization. Troubleshoot and resolve hardware, software, network, and system-related issues. Monitor and maintain servers, workstations, network devices, and security systems. Manage and support Windows environments, Active Directory, and related technologies. Configure, deploy, and maintain desktops, laptops, printers, and other IT equipment. Perform user account administration, access management, and security compliance tasks. Escalate and coordinate critical incidents with senior management when required. Document technical procedures, incident resolutions, and system changes. Support backup, disaster recovery, and business continuity processes. Mentor junior IT support staff and assist in technical training initiatives. Ensure maximum uptime and availability of IT services during assigned shift hours. Maintain Hardware and software inventory.Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 4+ years of experience in IT Support, Help Desk, or Systems Administration roles. Strong knowledge of: Windows Server and Windows 10/11 Active Directory and Group Policy Networking (TCP/IP, DNS, DHCP, VPN) Hardware troubleshooting and system deployment Endpoint security solutions Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Ability to work independently during night shift operations.Preferred Qualifications Certifications such as CCNA,Microsoft Certified, or equivalent. Experience supporting healthcare or medical billing environments. Knowledge of virtualization technologies and cloud platforms.For apply click the link :https://hrms.medsnexus.com/candidate/job/eyJpdiI6Ik1KV1hIU3pteUF5RWxRYzdWSVRiMFE9PSIsInZhbHVlIjoiVlR5VU94ZGNkaW5RaFY0MlJNWDJzZz09IiwibWFjIjoiNGY5NTIwZjFjMGI4M2MxZTAzMmE4NTM1MDdjZjY0Yzg0YmM3OGRiMzEyNTFlMzg3Y2I1MTBhMTQzZTMwOTliNyIsInRhZyI6IiJ9Work Location: In person

Senior IT Support Engineer

Advance Global IT Support

Objective: The End User Computing (Desktop Support Engineer) L1 is responsible for providing efficient and reliable onsite desk-side support for end-users. The role involves managing and resolving incidents related to desktop devices, ensuring smooth hardware and software functioning, and delivering excellent customer service throughout the entire lifecycle of the devices. The objective is to maintain a highly functional and secure desktop environment, meeting the IT requirements of the organization. Responsibilities: ● Provideonsite desk-side support, with 2-3 years of experience in this field.● Possessknowledge and experience in Windows 10 and Office 365. ● Handleincidents related to desktop devices (hardware, software, and connectivity) and ensure their resolution. ● ManageIMAC(Install, Move, Add, Change) and desk-side support services. ● Performbreak-fix services for laptops and desktops, both hardware and software. ● Providesupport and maintenance for standard hardware, software, and office applications on desktop devices throughout their lifecycle. ● Supporttheconfiguration, installation, and management of desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools. ● Familiarity with service management tools such as ServiceNow. ● Proficient in EUC tools, remote support tools, Microsoft Office, and Outlook. ● Preferably have knowledge of Lync, VPN, and mobile device support. ● Ensureproperinstallation of desktop images on each device. ● AnalyzeService Desk calls and incident data to identify user training needs and automation opportunities. ● Monitorsecurity profiles and antivirus software on all desktop devices, taking appropriate action to address non-compliance. ● ProvideVIPsupport for desk-side issues as per the contract and act as the point of contact for IT-related matters in the absence of other IT support teams. ● Familiarity with ITIL processes, including incident, change, problem, and service request management, as well as spare and buffer stock management. ● Desirable skills include knowledge of Active Directory, smart hands and feet support, and supporting MAC devices and tablets

End User Computing (Desktop Support Engineer) L1

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End User Computing (Desktop Support Engineer) L1