help desk engineer

Yama Engineering Systems

Yama Engineering Systems is looking for a talented IT Help Desk Engineer to join our team!Key Responsibilities:<ul><li>Provide technical support for all company hardware, software, and network systems.</li><li>Manage and maintain servers, user accounts, and company emails.</li><li>Troubleshoot system and network issues promptly to ensure smooth operations.</li><li>Handle software installation, updates, and license renewals.</li><li>Oversee and maintain the company&rsquo;s website and ensure it is up-to-date.</li><li>Ensure all IT assets are properly configured and secure.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong knowledge of Windows systems, networks, and hardware troubleshooting.</li><li>Experience in server management and website maintenance.</li><li>Excellent communication and problem-solving skills.</li><li>Fluent in English.</li></ul>Location: Nasr City - CairoJob Type: Full-timePay: E&pound;10,000.00 - E&pound;15,000.00 per month

IT Help Desk Engineer

Movate

<div>
 
 We are looking for enthusiastic
 
 Tech Support / Help Desk Engineers
 
 to join our team in
 
 Hyderabad
 
 .
 
 
 📌 Open Positions
 
 <ul>
 <li>
 
 Engineer
 
 : 1&ndash;5 years experience |
 
 50 openings
 
 |
 
 CTC: 3 &ndash; 6.5 LPA
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Service desk Support Engineer | Job Description
 
 
 
 
 
 
 
 Summary :
 
 
 
 
 Highly Proficient in Spoken &amp; Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions &amp; should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.
 
 
 
 
 Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to:
 
 
 <ul>
 <li>
 
 Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios.
 
 </li>
 <li>
 
 Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders.
 
 </li>
 <li>
 
 Produce Clear Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects.
 
 </li>
 </ul>
 
 
 This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
 
 
 
 You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
 
 <ul>
 <li>
 Provide world class remote assistance to users via Chat, Phone and eMail
 </li>
 <li>
 Assists users by remote troubleshooting and resolving technical and service issues.
 </li>
 <li>
 Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
 </li>
 </ul>
 
 
 Principle duties and responsibilities | Job Description :
 
 
 <ul>
 <li>
 
 Provides comprehensive remote support across major operating systems -
 
 </li>
 <li>
 Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
 </li>
 <li>
 Follow documented procedures for issues presented and escalate further if need be.
 </li>
 <li>
 
 Has the ability to troubleshoot by -
 
 </li>
 <li>
 Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
 </li>
 <li>
 Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
 </li>
 <li>
 Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
 </li>
 <li>
 Assist in setting up, configuring, and installing new software and hardware.
 </li>
 <li>
 Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
 </li>
 <li>
 Communicate effectively with non-technical users to explain solutions in an understandable manner.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve incidents.
 </li>
 <li>
 Support &amp; Execute the deployment and integration of new SOPs and change in systems.
 </li>
 </ul>
 
 
 Must Have Skills :
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
 </li>
 <li>
 2 - 3 years of IT related Customer Service experience
 </li>
 <li>
 Excellent communication skills, should be able to hold a conversation
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Ability to deal professionally as well as ability to learn new products and technologies
 </li>
 <li>
 Good customer service skills, multitasking and documentation skills
 </li>
 <li>
 Ability to adjust quickly to the changing priorities and implement the same per business requirements
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Abilities :
 
 
 
 
 
 <ul>
 <li>
 Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
 </li>
 <li>
 Good Analytical &amp; Cognitive skills
 </li>
 </ul>
 
 
</div>

Technical Support Engineer - Immediate Joiner only

New Charter Technologies

<div>We believe talent deserves a human touch. Your application will be read by an actual person who&rsquo;s excited to discover the real you. 
<div><div><div>At Element, we are seeking a n Help Desk Engineer (in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer , Service Desk Support), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support.
</div><div>In this role, you&rsquo;ll help users by quickly solving tech issues and keeping things running smoothly. You&rsquo;ll handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you&rsquo;ll manage tickets using ConnectWise PSA, maintain accurate documentation in Hudu, and collaborate with your team to keep systems performing their best. You should be comfortable with basic networking concepts and be ready to jump in where needed. You&rsquo;ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed.
</div><div>To be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. You&rsquo;ll need strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and Hudu or IT Glue, is important. A general understanding of firewalls, switches, and desktop computers will help you succeed. Strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently are essential for delivering a great client experience.
</div><div>General job duties include:
</div><div><ul><li>Work from home, remotely supporting Elements' client end users with daily troubleshooting and account
</li><li>Support desktops, virtual environments, and co-located systems in collaboration with service teams
</li><li>Rapidly adapt to new technologies and maintain updated knowledge of computer systems
</li><li>Maintain detailed documentation using Hudu and C onnectwise PSA ( Connectwise Manage )
</li><li>Provide daily customer interaction with a professional and positive attitude
</li><li>Attend team meetings and improve technical skills continuously
</li><li>Manage ticket resolution, follow-ups, and proactive reviews of client systems
</li></ul></div><div>Preferred Skills &amp; Qualifications:
</div><div><ul><li>Two-year technical degree and 1-5 years of service center support experience
</li><li>Preferred experience with a Managed Service Provider (MSP), but is not required (There are many MSPs out there. If you have worked for an MSP, it would be helpful if you listed MSP in your resume to highlight this)
</li><li>Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred
</li><li>Experience with Active Directory, Entra ID/ Azure AD, Hudu or IT Glue, Nilear , C onnectwise PSA ( Connectwise Manage) , and N-able/N-central RMM, or related systems
</li><li>Strong organizational, communication, and problem-solving skills &rsquo;
</li><li>Professional demeanor and ability to work independently or in a team
</li></ul></div><div>Physical Requirements:
</div><div><ul><li>Prolonged periods of computer use
</li><li>Ability to work in office or remotely with a dedicated, distraction-free workspace
</li><li>Capability to lift up to 50 pounds and travel with equipment
</li><li>Reliable transportation for on-site support and after-hours work
</li></ul></div><div>Compensation:
</div><div>The compensation is expected to start at $5 0 ,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
</div><div>Benefits:
</div><div><ul><li>Competitive salary
</li><li>Opportunities for continued education and certifications
</li><li>Collaborative and team-focused environment
</li><li>Participation in marketing and training events 
</li></ul></div></div></div>Who We are:
At New Charter, we&rsquo;re building a caliber of business the IT industry hasn&rsquo;t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we&rsquo;re investing in our people &ndash; through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We&rsquo;re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we&rsquo;ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We&rsquo;re on a mission to make a difference, and we want you to be part of the story. Let&rsquo;s transform the world together and build a career that&rsquo;s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .
New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.</div>

Inside Service Engineer

Liberty Link

Service Desk Engineer IIIInfinity Technology Services &ndash; Kansas City, MO (Onsite) Full-time | $65,000 &ndash; $80,000 per year | Monday to Friday | On-call rotationAbout UsInfinity Technology Services is a fast-growing Managed Service Provider (MSP) supporting a diverse range of clients in the Kansas City metro area. Our mission is to deliver high-impact IT solutions with a focus on exceptional service, operational excellence, and continual innovation.We are currently seeking a Service Desk Engineer III to join our team. This senior-level position is responsible for handling advanced technical escalations, mentoring junior team members, and helping drive IT strategy and service improvements. It&rsquo;s a great opportunity for someone ready to lead and grow within a dynamic environment.Responsibilities<ul><li>Serve as the escalation point for complex IT issues involving desktop, server, network, and cloud environments.</li><li>Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems.</li><li>Mentor and support Service Desk Engineers I and II, encouraging skill development and team collaboration.</li><li>Partner with internal teams and clients to implement infrastructure upgrades and process enhancements.</li><li>Manage and document service tickets accurately within SLA guidelines.</li><li>Analyze support trends to suggest and implement preventative measures.</li><li>Assist in project work including system migrations, new client onboarding, and network deployments.</li><li>Participate in a rotating on-call schedule for after-hours/weekend support.</li><li>Travel locally to client sites as needed (may be on short notice).</li></ul>QualificationsRequired:<ul><li>4+ years of IT support experience, including 1+ year in a senior/escalation-level role.</li><li>Strong troubleshooting skills across Windows, networking, and cloud systems.</li><li>Excellent communication and customer service skills.</li><li>Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Experience working independently and managing complex issues with minimal supervision.</li><li>Demonstrated ability to lead knowledge-sharing and process improvements.</li></ul>Preferred:<ul><li>Experience in a Managed Service Provider (MSP) environment.</li><li>Certifications such as CompTIA (A+, Network+), Microsoft (MCP/MCSA), or Cisco (CCNA).</li><li>Familiarity with ticketing systems and documentation platforms.</li></ul>Technical Skills<ul><li>Windows, macOS, and Linux (desktop and server environments)</li><li>Server OS: Windows Server 2016&ndash;2024</li><li>Microsoft 365, Exchange Online, Teams</li><li>Active Directory, Group Policy</li><li>VPN and firewall configuration (Meraki, Palo Alto, Fortinet, Check Point, etc.)</li><li>Networking protocols: TCP/IP, DHCP, DNS, VLANs</li><li>VOIP systems (e.g., 3CX, RingCentral)</li><li>Backup and disaster recovery solutions</li><li>RMM tools and endpoint management platforms</li><li>Azure and Microsoft 365 cloud environments</li><li>Security tools and basic cybersecurity best practices</li><li>End-user hardware, printers, and cabling</li></ul>Benefits<ul><li>401(k) retirement plan</li><li>Paid Time Off (PTO)</li><li>Supplemental insurance options</li><li>Training &amp; certification reimbursement</li><li>Opportunities for career growth and leadership</li><li>Health, Dental and Vision Insurance</li></ul>Schedule<ul><li>Monday to Friday</li><li>Rotating on-call (nights/weekends)</li></ul>Location: Onsite &ndash; Kansas City, MO Job Type: Full-time Compensation: $65,000 &ndash; $80,000 per year Benefits: 401(k), Paid Time Off, Training Reimbursement, Supplemental InsuranceJob Type: Full-timePay: $65,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64110 (Required)</li></ul>Ability to Relocate:<ul><li>Kansas City, MO 64110: Relocate before starting work (Required)</li></ul>Work Location: In person

Service Desk Engineer III

HARMAN India

<div>
 IT Service Desk &ndash; L1 EngineerRole Overview: Serve as the first point of contact for IT support via phone, chat, email, and web portal. Handle incidents, service requests, and basic troubleshooting across hardware, software, and user accounts.Key Responsibilities:Provide L1/L2 support for laptops, desktops, printers, iPhones, MS Office apps (Word, Excel, Outlook, etc.), and in-house tools.Perform basic Active Directory tasks: user creation, password resets, group management.Escalate unresolved issues per defined matrix and follow up until resolution.Maintain high customer service standards and adhere to ITIL/ITSM practices.Communicate incident/service request status to users and contribute to support documentation.Coordinate with teams during major incidents and support 24&times;7 operations as needed.Generate reports on call trends and service desk performance.Preferred Skills &amp; Knowledge:Basic understanding of ITIL concepts (Incidents, Change, Problem Management, CMDB, etc.).Familiarity with Desktop Services, Networking, O365, IT Security. MCP/ITIL certification preferred.Experience with Windows 10, Office 2010+, and Outlook troubleshooting in networked environments.Qualifications &amp; Experience:Graduate in Engineering or Science.1&ndash;2 years of IT Service Desk experience.Strong English communication and call handling skills.Basic AD administration and incident management experience.
 
 
 Behavioral Attributes:Strong communication, listening, and customer service orientation.Self-motivated, team player, adaptable to ambiguity and fast-paced environments.Willingness to work flexible hours based on business needs.
</div>

IT Service Desk Engineer

Computer World S.P.C.

1-3 years experience in Service Desk Mgmt in Banking Sector.Brief JD -<ul><li>Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly &amp; the business is not impacted.</li><li>Being the Single Point of Contact for customer requests.</li><li>1st Line of investigation and diagnosis.</li><li>Provide a point of coordination throughout the incident/request life cycle.</li><li>Infrastructure Monitoring ( Servers / Network) &ndash; Alerts &amp; Alarms</li><li>Application Monitoring ( AppDynamics )</li><li>Documentation &amp; Reporting every issue to maintain a healthy knowledge base.</li><li>Escalation; that&rsquo;s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management.</li><li>Handling day to day operational tasks.</li></ul>Requirements -The main job requirements are:-<ul><li>Basic-Intermediate AWS Knowledge &amp; Experience.</li><li>- Basic-Intermediate coding skills (in Python or any relevant language).</li><li>- Basic understanding of ITIL.</li><li>Ready to work on shifts.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD700.000 per month

Service Desk Engineer

EPAM Systems

<div>We are currently looking for an End-User Support Engineer to join our team in the Izmir office. This role is essential in ensuring smooth day-to-day IT operations and providing technical support to internal users.
Responsibilities<ul><li>
Support colleagues with IT requests/incidents (hardware/software)</li><li>
Provide IT training to newcomers related to EPAM Systems infrastructure</li><li>
Prepare documentation and reports for processes within the company</li><li>
Communicate with external vendors and Global IT teams to resolve problems</li><li>
Maintain and update the asset inventory</li><li>
Perform communication room maintenance and environment monitoring</li><li>
Install and configure computer network hardware and applications</li><li>
Guide employees or clients through a series of actions, either face-to-face or remotely via MS Teams, to set up systems or resolve issues</li><li>
Rapidly establish good working relationships with employees and other professionals, promoting good IT practices</li><li>
Build and troubleshoot Linux, Apple, and Windows OS</li></ul>
Requirements<ul><li>
Experience in supporting end-users in an IT environment for at least 2 years</li><li>
Basic knowledge of networking (TCP/IP, DNS, DHCP) and network infrastructure</li><li>
Basic knowledge of Microsoft Windows Server management (e.g., Active Directory, WSUS, third-party antivirus services)</li><li>
Basic troubleshooting skills for Windows, macOS, and Linux operating systems</li><li>
A user-friendly attitude and a willingness to help employees solve their daily IT infrastructure issues</li><li>
Good communication skills and a proactive problem-solving attitude</li><li>
Ability to work effectively within a team in a multi-level organization</li><li>
Willingness to learn new technologies and quickly adapt to new challenges</li><li>
Strong verbal and written communication skills in English (B2 level or above)</li></ul>
We offer<ul><li>
CONTINUOUS UPSKILLING, LEARNING &amp; DEVELOPMENT<ul><li>
Diversity of tasks and projects</li><li>
Assessment center for objective review of competency level</li><li>
Personal development plan</li><li>
Mentoring programs and leadership development</li><li>
Certification and professional development support</li><li>
Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses</li><li>
English courses taught by certified teachers</li></ul></li><li>
CORPORATE BENEFITS<ul><li>
Extra leave days</li><li>
Referral bonuses</li></ul></li><li>
COMPENSATION PACKAGE<ul><li>
Competitive compensation paid in USD</li><li>
Regular salary and performance reviews</li></ul></li><li>
MEDICAL &amp; HEALTHCARE<ul><li>
Private health insurance</li><li>
Well-being events</li></ul></li><li>
WORKING ENVIRONMENT<ul><li>
Recreation areas and kitchens</li><li>
Tea, coffee, and snacks</li><li>
Well-being events</li><li>
Sports equipment and game consoles</li><li>
IT Equipment</li><li>
Microsoft's Software Assurance Home Use Program (HUP)</li></ul></li></ul>
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.</div>

End-User Support Engineer

Search 10000+ Help desk engineer jobs near you this November. New roles added regularly across leading industries. Apply today.