help desk engineer

Secured Technologies Inc

We are looking for a Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you&rsquo;re computer-savvy and enjoy supporting end users, we&rsquo;d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.Responsibilities<ul><li>Address user tickets regarding hardware, software and networking. Ensure timely response to all support and service requests for all customers, including onsite visits and behind-the-desk support phone calls and remote sessions.</li><li>Walk customers through installation and configuration of software and hardware</li><li>Perform software and hardware upgrades, troubleshoot hardware products (RMA)</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Follow up with clients to ensure their systems are functional</li><li>Help create technical documentation and manuals</li></ul>Skills<ul><li>Proven work experience as a Support Engineer, Technical Support Engineer or similar role</li><li>Hands-on experience with Windows/Linux environments</li><li>Working knowledge of office automation products and computer peripherals, like printers and scanners</li><li>Knowledge of network basics</li><li>Ability to perform remote troubleshooting and provide clear instructions</li><li>Excellent problem-solving and multitasking skills</li><li>Customer-oriented attitude</li></ul>These skills are definitely a big plus<ul><li>Exceptional customer service orientation</li><li>Excellent oral and written communication, including communicating in a way that a non-technical customer and/or Team members and Managers can understand</li><li>Ability to think, learn, and solve problems quickly</li><li>Adhere to established company safety policies and procedures in the workplace</li><li>Maintain ability to work a flexible schedule</li><li>Able to work independently with limited supervision and as part of a team</li><li>Previous experience working with biometric products, access control solution, alarm systems, CCTV</li></ul>Job Type: Full-timePay: From $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>North Miami, FL 33161 (Preferred)</li></ul>Work Location: In person

Technical Support Specialist

Simplesense

<div><div>Simplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. The Platform protects critical infrastructure from cyber attack while unlocking previously siloed information to monitor, diagnose, and improve response times to incidents. Our adversaries rapidly adopt the latest technology: we help defense users respond in kind.

Simplesense is a non-traditional defense contractor and prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, which is now expanding to five additional Air Force, Space Force, and Army installations from the one prototype installation, Tyndall Air Force Base.

Our team combines over 100 years of direct mission experience solving hard problems with 50 years technical expertise deploying DevSecOps, cybersecurity, and cloud infrastructure, giving us a deep appreciation for our customers' mission and end users' priorities. We build for scale, architecting and prioritizing technical work for long term sustainability.</div>
User Engagement Engineer
<h3 class="jobSectionHeader">
Location: Panama City, FL; Tyndall Air Force Base (US Based)</h3>
<h3 class="jobSectionHeader">About the Role</h3>

As the User Engagement Engineer, you'll serve as the front line for our users and customers&mdash;delivering a responsive, high-quality experience from the very first interaction. In this role, you'll provide Tier 1 support and onsite maintenance helping users quickly resolve issues and ensuring systems remain operational and effective in the field. You'll help guide and support users throughout their entire journey with our applications and resources, ensuring they can access insights and tools smoothly and effectively. You'll also work closely with the Connectivity, Platform, and Data Insights teams, helping translate user needs into improvements while ensuring the platform stays resilient, secure, and mission-ready.

Work Model: Tyndall AFB
<ul>
<li>Locals: 4-5 days/week onsite.</li>
<li>Remote: Quarterly travel for team meetings.</li>
</ul><h3 class="jobSectionHeader">What Success Looks Like:</h3>
<ul><li>30 Days: Work with Field Program Manager to identify key organizations and individuals for engagement, and learn site operating rhythms and patterns.</li>
<li>60 Days: Own site-specific SOPs and provide input for process improvements. Collaborate with Staff UE to enhance the prioritized plans to address user needs. Establish relationships, gather feedback, and create/modify dashboards for effectiveness.</li>
<li>90 Days: Provide desk-side training and help sessions. Own and maintain dashboards.</li>
</ul><h3 class="jobSectionHeader">What You'll Do</h3>
<ul><li>Execute Tier 1 Support and Triage: Serve as an initial point of contact to resolve routine issues using runbooks and accurately categorize urgency for Tier 2 escalations.</li>
<li>Monitor System Health: Run daily checklists and monitor alerts to proactively identify and address system issues before they impact the user base.</li>
<li>Provide touch maintenance: Perform physical troubleshooting and remediation for issues with onsite hardware and infrastructure.</li>
<li>Deploy Network Infrastructure: Install network appliances (gateways, switches, firewalls) to support just-in-time customer requirements.</li>
<li>Facilitate Technical Handoffs: Gather comprehensive diagnostic data and context information from users to provide input for complex engineering escalations.</li>
<li>Drive Resolution: Manage the end-to-end lifecycle of support tickets, ensuring consistent status updates and timely closures to maintain high levels of customer satisfaction.</li>
<li>Maintain Data Visualization Dashboards: Ensure continuity of results and data accuracy following the deployment of new features or functionality to prevent regressions in existing displays.</li>
<li>Curate User Documentation and FAQs: Maintain reference materials within searchable libraries to empower users with self-service options.</li>
<li>Foster Community Engagement: Actively participate in multi-facility user groups to share best practices, answer questions, and bridge the gap between users and technical experts.</li>
<li>Analyze Support Trends: Monitor ticket patterns to identify recurring user needs, identify and resolve gaps in reference materials, and highlight systemic issues to the appropriate Capability teams for long-term resolution.</li>
</ul><h3 class="jobSectionHeader">What You Bring</h3>

Required Qualifications:
<ul>
<li>Experience: 5+ years of experience in customer support or technical user engagement, with a focus on initial intake and triage.</li>
<li>Technical Skills: Experience with observability tools (e.g., creating/maintaining dashboards), basic network troubleshooting, utilizing ticketing systems for issue resolution, and contributing to knowledge bases/documentation.</li>
<li>Domain Knowledge: Ability to clearly communicate complex software application concepts to users in an accessible, instructional format.</li>
<li>Travel: You will be required to travel quarterly for team planning events.</li>
</ul><ul><li>Must be able to obtain DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE) within 6 months of hire.</li>
<li>Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)</li>
<li>Must have, or be able to obtain, a Secret Clearance.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Based in Panama City, FL.</li>
<li>Experience working within DoD, Air Force, or Federal contractor environments.</li>
<li>Certification in ITIL Foundations or a similar customer service framework.</li>
<li>Excellent interpersonal and communication skills, both written and verbal.</li>
</ul><h2 class="jobSectionHeader">Our Culture</h2>

At Simplesense, we value high-trust autonomy. We look for people who can navigate ambiguity and are driven by the mission.
<ul>
<li>Safety &amp; Innovation: You embed security and reliability practices into daily work to drive continuous improvement and mitigate risk.</li>
<li>People &amp; Communication: You invite vigorous debate and offer &quot;kindly blunt&quot; feedback, always maintaining empathy and assuming noble intent.</li>
<li>Integrity &amp; Ethics: You build trust by honoring commitments, acting ethically, and resolving conflict through direct, honest communication.</li>
<li>Strategic Problem Solving: You focus on high-priority issues to create documented and scalable solutions&mdash;avoiding shortcuts.</li>
<li>Agility: You move quickly to fix small problems, learn from the past, and pivot transparently when the mission requires it.</li>
</ul>
Pay Range: $95K-$115K per year. Compensation is determined based on experience, skill level, and location. We review ranges regularly to ensure market competitiveness.<div><h3 class="jobSectionHeader"> 
Competitive Benefits</h3>
<ul><li>Equity</li>
<li>Medical, Life, Short-Term Disability, and AD&amp;D insurance</li>
<li>Medical travel coverage</li>
<li>Dental coverage</li>
<li>Vision coverage</li>
<li>401k matching</li>
</ul><h3 class="jobSectionHeader">Our Typical Hiring Process</h3>
<div><ul><li>Find Your Fit: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.</li></ul>
<ul><li>Initial Chat: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.</li></ul>
<ul><li>Values &amp; Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.</li></ul>
<ul><li>Show Your Skills: Complete a technical assessment that reflects the work you'd be doing.</li></ul>
<ul><li>Team Interview: Interview with the team to discuss your experience and see if we're a great match.</li></ul>
<ul><li>Final Handshake: A final conversation to ensure we've answered all your questions before making a decision.</li></ul>
<ul><li>Welcome to Simplesense!</li></ul></div> 


Simplesense is an equal opportunity employer committed to a policy of merit-based employment. All employment decisions&mdash;including recruitment, hiring, promotion, compensation, benefits, training, and termination&mdash;are made based on individual qualifications, performance, and business needs. We strictly prohibit discrimination or harassment of any kind on the basis of protected characteristics as recognized by federal, state, or local law. As a U.S. government contractor, Simplesense complies with all applicable equal employment opportunity laws, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at careers@simplesense.io.</div></div>

User Engagement Engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Bigid

<div><div>Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
<ul>
<li>BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security</li>
<li>BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards</li>
<li>Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies</li>
<li>CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)</li>
<li>DUNS 100 Best Tech Companies to Work for</li>
<li>Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards</li>
<li>2024 Inc. 5000 list for the 4th consecutive year!</li>
<li>Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity</li>
</ul>
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you'll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.</div>
Who we seek:

Reporting to the Head of IT in Tel Aviv, this U.S. based IT Engineer will be responsible for providing IT support to internal employees globally and perform IT related projects.

What you'll do:
<ul>
<li>Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit</li>
<li>Provide top notch service to internal employees globally via tickets, telephony, and remote sessions</li>
<li>Perform everything related to onboarding and offboarding employees including Laptops lifecycle, software &amp; SaaS licenses, identity provision &amp; deprovision, personal assistance</li>
<li>Partner with the People team to help onboard new hires ensure IT onboarding is easy and quick for all new hires</li>
<li>The first line of response to troubleshooting hardware &amp; software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment</li>
<li>Diagnose and troubleshoot IT issues and come up with solutions</li>
<li>Diagnose and troubleshoot users and endpoint (MacOS &amp; Windows) issues and come up with solutions</li>
<li>Keep company's endpoint compliant at all times</li>
<li>Accurately document and maintain our inventory of technology hardware, software, and resources</li>
<li>Make sure security is foremost in everything you do</li>
</ul>
What you'll bring:
<ul>
<li>5+ years of experience supporting and managing users on MacOS and Windows and on BigID's applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune)</li>
<li>Working with a ticketing system</li>
<li>A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees</li>
<li>A cybersecurity mindset: think &quot;security&quot; in every process</li>
<li>A team player attitude</li>
<li>High level of accuracy and attention to detail</li>
<li>Mature and responsible with confidential information as a natural part of this role</li>
<li>Strong analytical and problem solving skills</li>
<li>A very high level of English</li>
</ul>
Our Values:

We look for people who embody our values - Care, Do,Try &amp; Shine.
<ul>
<li>Care - We care about our customers and each other</li>
<li>Do - We do what it takes to make a positive impact</li>
<li>Try - We try our best and we don't give up</li>
<li>Shine - We shine and make it our mission to always stand out</li>
</ul>
Hourly pay for this role ranges from $50/hr - $60/hr.
<h4 class="jobSectionHeader">
#LI-Remote</h4>
<h4 class="jobSectionHeader">#LI-MT1</h4><div>
We're committed to creating a culture of inclusion and equality &ndash; across race, gender, sexuality, and disability &ndash; where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

Job Candidate Privacy Notice

Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.</div></div>

Temp IT Engineer

Verisma Systems Inc

Position Summary: 
Technical Support Engineer I provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs. Technical Support Engineers’ responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
 
Duties & Responsibilities: 
<ul>
<li>Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals</li>
<li>Own reported customer issues ensuring problems are resolved through to resolution</li>
<li>Research, diagnose, troubleshoot and identifying solutions to resolve system issues</li>
<li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li>
<li>Research and identify solutions to software and hardware issues</li>
<li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li>
<li>Ask customers targeted questions to quickly understand the root of the problem</li>
<li>Track computer system issues through to resolution, within agreed time limits</li>
<li>Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue</li>
<li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li>
<li>Provide prompt and accurate feedback to customers</li>
<li>Refer to internal database or external resources to provide accurate tech solutions</li>
<li>Ensure all issues are properly logged</li>
<li>Prioritize and manage several open issues at one time</li>
<li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li>
<li>Prepare accurate and timely reports</li>
<li>Document technical knowledge in the form of notes and manuals</li>
<li>Maintain collegial relationships with clients</li>
<li>Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards.</li>
</ul>
Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent, bachelor’s degree in IT or related field preferred</li>
<li>Up to 3 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li>
<li>Hands-on experience with Windows/Linux/Mac OS environments</li>
<li>Understanding of computer systems, mobile devices and other tech products</li>
<li>Ability to diagnose and troubleshoot basic technical issues</li>
<li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li>
<li>Excellent problem-solving and communication skills</li>
<li>Ability to provide step-by-step technical help, both written and verbal</li>
<li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li>
</ul>

Technical Support Engineer I

Consulting Solutions

<div>
 
 Seeking a highly motivated Engineer who can support both software development and customer support to be physically located at our facility in Sherman, TX. This role combines hands-on C# development with end-user support, training, and solution delivery for our help-desk type software platform. The ideal candidate is technically strong, and excellent communicator, and comfortable interacting directly with customers.
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Software Engineering, or a related field (or equivalent experience).
 </li>
 <li>
 1&ndash;5 years of professional experience in C# application development within a structured software environment.
 </li>
 <li>
 Comprehensive understanding of software development principles, methodologies, and best practices.
 </li>
 <li>
 Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
 </li>
 <li>
 Proven presentation skills and experience delivering user training sessions.
 </li>
 <li>
 Demonstrated ability to prioritize and manage multiple projects in a dynamic, fast-paced environment.
 </li>
 <li>
 Willing to travel as business requires.
 </li>
 <li>
 Experience with help-desk or ticketing systems.
 </li>
 <li>
 Knowledge of SQL, .NET, or Microsoft development tools
 </li>
 <li>
 Develop, maintain, and enhance software applications using C# and related technologies.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve software issues reported by users.
 </li>
 <li>
 Provide customer support through help-desk channels (email, phone, ticketing system).
 </li>
 <li>
 Conduct user training, product demonstrations, and presentations.
 </li>
 <li>
 Collaborate with cross-functional teams to gather requirements and deliver solutions.
 </li>
 <li>
 Document issues, resolutions, and processes clearly.
 </li>
 <li>
 Participate in product improvement discussions based on feedback.
 </li>
 </ul>
 
 
 
 
 Job Qualifications
 
 <ul>
 <li>
 Knowledge of SQL, .NET Core, or Microsoft development tools
 </li>
 <li>
 Develop, maintain, and enhance software applications using C# and related technologies.
 </li>
 </ul>
 
 
 
 
 Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
 
 If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
 
 
 requests@consultingsolutions.com
 
</div>

Software Engineer

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