help desk engineer

ATHENS MICRO

<div>Who We Are

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client&rsquo;s needs. Attention to Details means we strive for perfection in all that we do.

We hire, fire, review, reward, and recognize our teammates based on core values, so it&rsquo;s important that you share these values in order to be part of our team.
<h4 class="jobSectionHeader">
What We Look For</h4>
<ul><li>Someone passionate about technology</li>
<li>The ability to think quickly and act swiftly</li>
<li>A positive attitude</li>
</ul><h4 class="jobSectionHeader">Responsibilities</h4>
<ul><li>Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration</li>
<li>Assist with VPN client configuration</li>
</ul><h4 class="jobSectionHeader">Skills</h4>
<ul><li>Basic Hardware and Software Troubleshooting</li>
<li>Basic Knowledge of OSX</li>
</ul><h4 class="jobSectionHeader">Requirements</h4>
<ul><li>CompTIA A+ and Network+ are a plus</li>
<li>CompTIA A+ required after 90 days of employment</li>
<li>Microsoft certification with a focus on Office 365 required after 180 days of employment</li>
<li>Proficiency in all Microsoft mainstream products and software</li>
<li>Any other industry standard certifications</li>
<li>Valid driver's license and personal car</li>
<li>Background check and pre-employment screening</li>
<li>Possibility of onsite work when on-call</li>
</ul><h4 class="jobSectionHeader">Benefits</h4>
<ul><li>Smart, helpful co-workers</li>
<li>Schedule flexibility after time spent on project, after-hours and weekends</li>
<li>Medical, Dental, Vision, and Disability Insurance</li>
<li>401k with matching in addition to paid salary</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Monthly bonuses for meeting goals</li>
<li>Training and bonus incentives for continued education and obtaining new certifications</li></ul> 


This is a full time position.</div>

IT Help Desk Engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
thH2mDx6RU</div>

PRISM IT CORP

Greetings!!!<ul><li>Title: Zendesk Implementation Engineer</li><li>Location: Chennai / Hyderabad / Bangalore</li><li>Duration: Full Time</li></ul>Job Requirements<ul><li>Senior Engineer with at least 3+ Zendesk implementation experiences</li><li>8+ years of experience</li><li>Good spoken and written communication skills &ndash; will have to work independently (not through a BA or PM) with US based engineering and client business teams</li><li>Some knowledge and familiarity with Salesforce Service cloud is required.</li><li>Any location in India is okay, but overlap with US West Coast (Pacific time zone) of at least 2-3 hours required</li><li>Certifications: Preferred Zendesk Support Administrator</li></ul>Responsibilities:<ul><li>Data Migration &amp; Mapping: Analyze legacy Salesforce data (cases, accounts, products, knowledge base articles, triggers) and map them to corresponding Zendesk objects (tickets, users,macros).</li><li>Data migration: Design, develop, and execute data migration scripts, utilizing tools or custom code to map from Salesforce Service cloud to Zendesk.</li><li>API &amp; Scripting Execution: Utilize the Zendesk Support API or specialized tools (e.g., Help Desk Migration) to execute high-volume data transfers.</li><li>Workflow Transformation: Build Zendesk triggers, automations, and macros based on specs or reverse engineering Salesforce Flows and process builders.</li><li>Data Validation &amp; Testing: Perform unit testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) to ensure data accuracy, completeness, and functional integrity.</li><li>Documentation: Maintain detailed technical documentation, including data mapping, architecture diagrams, and runbooks.</li></ul>Thank YouJob Type: Full-timePay: ₹1,800,000.00 - ₹2,000,000.00 per yearWork Location: In person

Zendesk Engineer

InterTech LLC

No visa/sponsorship is provided for this role. Please apply only if you are legally permitted to work in Oman without sponsorship/visa.11.1 Position Summary:The Engineer will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources.1.2 Key Responsibilities:<ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner.</li><li>Install, configure, and maintain computer systems, applications, and peripherals.</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Maintain documentation of issues, resolutions, and user guides to improve knowledge base.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li><li>Collaborate with IT teams to implement system upgrades and patches.</li></ul>1.3 Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree/ Diploma in Information Technology, Computer Science, or related field.</li><li>1-2 years of experience in IT help desk or technical support roles.</li><li>Good knowledge of Windows, Microsoft 365, and common enterprise applications.</li><li>Experience in Installation, configuration and troubleshooting of computer systems, applications,and peripherals and networking devices</li><li>Excellent communication and interpersonal skills with a customer-focused mindset.</li><li>Ability to work under pressure and prioritize multiple tasks effectively.</li></ul>Industry<ul><li>IT Services and IT Consulting</li></ul>Employment TypeFull-timeJob Type: Full-timeApplication Question(s):<ul><li>How many years of professional experience do you have in Installation, configuration and troubleshooting of computer systems, applications, and/or networking devices?</li><li>What is your expected monthly salary in OMR?</li></ul>

HelpDesk Engineer (Omani nationals)

Branch Financial

<div>Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish&mdash;we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we&rsquo;re doing insurance the way it was meant to be.
But we didn&rsquo;t just create the insurance we&rsquo;ve always wanted, we also created the company we&rsquo;ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.
This role is hybrid with a minimum of two days per week in our Concordia, Missouri office. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. 
 
Branch roles have a variety of location set ups ranging from fully in-office, hybrid, and fully remote. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for &ldquo;BranchFest&rdquo;, a highlight of the year for many Branchers.
About the role
As a fast-paced and growing organization, our technology infrastructure is vital to our success. Our IT department is dedicated to providing exceptional support and seamless technical experiences for all our employees. We believe that a strong help desk is the foundation of a productive workforce, ensuring that everyone has the tools they need to excel.
The Opportunity: 
As our Help Desk Engineer, you will be a crucial front-line member of our IT team, reporting directly to the Head of IT. You will be responsible for ensuring our employees have a smooth technology experience from their first day to their last, managing the logistics of their equipment, maintaining accurate asset records, and serving as a critical point of contact for technical issues. This role is perfect for someone who is highly organized, customer-focused, technically proficient, and eager to make a tangible impact on employee productivity.
Key Responsibilities<ul><li>
Employee Onboarding &amp; Offboarding:<ul><li>
Manage the entire technology aspect of employee onboarding:<ul><li>
Activate user accounts in Okta SSO system</li><li>
Provide basic IT orientation and setup assistance to new employees.</li></ul></li><li>
Manage the technology aspect of employee offboarding:<ul><li>
Deactivate and revoke access to all company systems and applications.</li><li>
Coordinate the secure recall of company-issued equipment.</li><li>
Wipe and prepare returned devices for re-deployment or disposal.</li></ul></li></ul></li><li>
Equipment Logistics &amp; Management:<ul><li>
Trigger the shipping and receiving of company-issued laptops and peripherals to employees in various locations.</li><li>
Manage the relationship with Branch end-user equipment logistics vendor.</li><li>
Assist with hardware setup, troubleshooting, warranty repair, and swaps as needed.</li></ul></li><li>
Asset Inventory Management:<ul><li>
Maintain an accurate and up-to-date inventory of all IT assets using our asset management system.</li><li>
Track asset assignments, locations, and status throughout their lifecycle.</li><li>
Conduct regular inventory audits to ensure data integrity.</li><li>
Assist with procurement planning based on inventory levels and upcoming needs.</li><li>
Reorder equipment when inventory levels are low.</li></ul></li><li>
MSP Ticket Escalations &amp; Collaboration:<ul><li>
Serve as the primary internal point of contact and escalation for technical issues that require deeper investigation or on-site support beyond what our Managed Service Provider (MSP) can resolve.</li><li>
Work closely with our MSP, providing detailed runbooks and coordinating support solutions.</li><li>
Review MSP performance and identify recurring issues that could be addressed internally or through process improvements.</li><li>
Handle direct employee IT support requests that fall outside the MSP's scope or require specialized internal knowledge.</li></ul></li><li>
General IT Support &amp; Operations:<ul><li>
Provide first-line technical support for common hardware, software, and network issues when not handled by the MSP.</li><li>
Assist with basic network troubleshooting at the local office level (e.g., checking network cables, restarting devices).</li><li>
Help maintain IT documentation, knowledge base articles, and procedural guides.</li><li>
Identify opportunities for process improvement and automation within daily tasks.</li></ul></li></ul>
Skills, Knowledge, and Expertise
[Please reference career phasing portal for skills, knowledge, and expertise. If changes are needed please consult with your HRBP to adjust framework skills.]<ul><li>
Experience:<ul><li>
2-4 years of experience in a Help Desk, Desktop Support, or IT Support role.</li><li>
Proven experience with employee onboarding and offboarding processes.</li><li>
Hands-on experience supporting both Windows and macOS operating systems.</li><li>
Familiarity with Google Workspace and O365 administration (user management, email group management, etc).</li><li>
Experience with asset management systems and inventory tracking.</li><li>
Prior experience working with or coordinating with an MSP is a strong plus.</li></ul></li><li>
Technical Skills:<ul><li>
Solid understanding of common IT hardware (laptops, printers, monitors, networking basics).</li><li>
Proficiency in troubleshooting common software applications (e.g., Microsoft Office Suite, web browsers, collaboration tools).</li><li>
Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs).</li><li>
Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management).</li></ul></li><li>
Interpersonal Skills:<ul><li>
Exceptional customer service skills with a patient, empathetic, and professional demeanor.</li><li>
Strong problem-solving and analytical abilities.</li><li>
Excellent written and verbal communication skills.</li><li>
Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.</li><li>
Proactive and self-motivated, with a strong desire to learn and grow.</li></ul></li><li>
Education:<ul><li>
Associate's degree in Information Technology or a related field, or equivalent practical experience.</li><li>
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.</li></ul></li></ul>
Why join us at Branch?
We&rsquo;re all about getting back to getting each other&rsquo;s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.<ul><li>
Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.</li><li>
Pay equity and transparency - Our pay isn&rsquo;t just market-driven, it&rsquo;s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.</li><li>
Remote-first (with perks) - Work from where you&rsquo;re most comfortable. We&rsquo;ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you&rsquo;d like to join us in an office.</li><li>
Flexible YouTime - We don&rsquo;t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we&rsquo;ll give you $1000 toward your next vacation.</li><li>
Employee stock options - You&rsquo;re not just an employee. If you&rsquo;re full-time, you&rsquo;re also a part-owner. You&rsquo;ll have stock options so you can invest in the company you&rsquo;re helping to grow.</li><li>
Medical, vision, dental - Get all the coverage you need for a healthy, happy life.</li><li>
401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.</li></ul>
What to expect
In light of recent hiring scams across the United States, here&rsquo;s what the process will look like with Branch (so you know it&rsquo;s us):<ul><li>
Please apply to open positions directly through our site. If you don&rsquo;t see it here, then it shouldn&rsquo;t exist on another job board. If you&rsquo;re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify.</li><li>
If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.</li><li>
The process will include a number of interviews, which will all happen either over the phone or on video calls.</li><li>
We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.</li></ul>
Equal Employment Opportunity Employer
At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Compensation Range: $59.5K - $68K</div>

IT Helpdesk Engineer I

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Islamabad
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

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10000 help desk engineer jobs Near Me

IT Help Desk Engineer

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HelpDesk Engineer (Omani nationals)

IT Helpdesk Engineer I

Service Desk Engineer