help desk operator

Facilities Management and Maintenance Company

<div></div><div><p><b>Date: </b>Nov 9, 2025
</p><p><b>Location:</b> QA
</p><p><b>Company: </b>Facilities Management and Maintenance
</p><div><div><div><div><h2 class="jobSectionHeader"><b>Main Purpose</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Qualification</b></h2></div></div></div></div></div><p></p>

Help Desk Operator

Agrius IT

<ul><li>Respond to support requests via phone, email, or ticketing system and resolve within SLA.</li><li>Coordinate with logistics and technical teams for spare parts and follow-ups.</li><li>Maintain clear communication to ensure customer satisfaction.</li><li>1&ndash;2 years of experience in IT help desk / technical support <b>(CSR experience preferred)</b>.</li><li>Basic knowledge of hardware components.</li><li>Strong task prioritization and time management skills.</li><li>Experience with global IT support/logistics is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Help Desk Officer

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
The Helpdesk Operator will serve as the first point of contact for all facilities management (FM) service requests, ensuring timely and efficient resolution of issues. This role involves managing incoming calls, emails, and service tickets, coordinating with technical teams, and maintaining accurate records in the CAFM system. The ideal candidate will have strong communication skills in both Arabic and English and a solid understanding of FM operations.</p><p></p><h2 class="jobSectionHeader"><b>
Your role</b></h2><p></p><p><b>
Customer Support</b></p><p></p><ul><li>
Respond to incoming calls, emails, and service requests promptly and professionally.</li><li>
Log all requests accurately in the CAFM system and assign tasks to relevant teams.</li></ul><p></p><p><b>
Issue Resolution</b></p><p></p><ul><li>
Track and monitor service requests to ensure timely completion.</li><li>
Escalate unresolved issues to supervisors or technical teams as needed.</li></ul><p></p><p><b>
Coordination</b></p><p></p><ul><li>
Liaise between clients, contractors, and internal FM teams to ensure smooth operations.</li><li>
Provide updates to clients on the status of their requests.</li></ul><p></p><p><b>
Documentation &amp; Reporting</b></p><p></p><ul><li>
Maintain accurate records of all service requests and resolutions.</li><li>
Generate daily, weekly, and monthly reports on helpdesk performance.</li></ul><p></p><p><b>
Compliance &amp; Standards</b></p><p></p><ul><li>
Ensure adherence to company policies, health and safety standards, and service level agreements (SLAs).</li><li>
Support continuous improvement initiatives for helpdesk operations.</li></ul><p></p><h2 class="jobSectionHeader"><b>
About you</b></h2><p></p><p><b>
Education</b></p><p></p><ul><li>
Diploma or BSc degree in a relevant field (Facilities Management, Administration, or related discipline).</li></ul><p></p><p><b>
Experience</b></p><p></p><ul><li>
Minimum 3 years of experience in the same position within the Facilities Management (FM) field.</li></ul><p></p><p><b>
Language Skills</b></p><p></p><ul><li>
Fluency in Arabic and English (spoken and written).</li></ul><p></p><p><b>
Technical Skills</b></p><p></p><ul><li>
Familiarity with CAFM systems and MS Office applications.</li><li>
Basic understanding of FM services and workflows.</li></ul><p></p><p><b>
Soft Skills</b></p><p></p><ul><li>
Strong communication and interpersonal skills.</li><li>
Ability to multitask and work under pressure.</li><li>
Customer-focused with problem-solving abilities.</li></ul><p></p><p><b>
Preferred</b></p><p></p><ul><li>
Knowledge of SLA management and KPI reporting.</li><li>
Experience in handling large-scale FM operations.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations).</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p></p><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p></p><p>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
</p><p>Find out more.</p><p><b>
#QSF</b></p></div>

Helpdesk Operator

Express Communication Services

<p>A <b>well-known Manpower Company based in Riyadh</b> is currently seeking qualified and experienced professionals for multiple positions.<br/>We are looking for candidates who are <b>currently available in Riyadh or Dammam</b> and can join immediately.</p><p><b>Available Positions:</b></p><ul><li>Fire Fighting Engineer</li><li>Fire Fighting Technician</li><li>HSE Officer</li><li>HSE Fire System Operator</li><li>Fire Alarm Engineer</li><li>Fire Alarm Technician</li><li>QC Specialist</li><li>Electrical Engineer</li><li>Electrician</li><li>Welder</li><li>Mechanical Technician</li><li>Electromechanical Technician</li><li>Mason</li><li>Carpenter</li><li>Help Desk Operator</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Must be <b>locally available in Riyadh or Dammam</b>.</li><li><b>Transferable Iqama</b> is mandatory.</li><li>Relevant experience in the respective field preferred.</li><li>Immediate joining availability will be an advantage.</li></ul><p><b>Location:</b></p><p>Riyadh &amp; Dammam, Saudi Arabia</p><p><b>How to Apply:</b></p><p>Interested and eligible candidates are requested to apply through the required application form using the link below:</p><p><b>Apply Here &ndash; https://forms.gle/EWNSkkDpzqXPQmNm9</b></p><p><b>Note: </b>Only shortlisted candidates will be contacted for further evaluation.</p><p>Job Type: Full-time</p><p>Pay: &#65020;1,500.00 - &#65020;5,000.00 per month</p>

Technnical Staff – Locally available Candidates

Sharp Brains Ltd

<p>We are looking for energetic and well groomed personality for this position. The Role is for Junior Position having completed graduation in Business Administration, Mass Communication, Masters in English, Journalisum or Media &amp; Marketing. Experienced information Office or Admission Officers are appreciate to apply.</p><p><b>Role Overview</b></p><p>To provide accurate information to prospective students and parents, manage inbound and outbound calls, assist with admission inquiries, and ensure effective communication between students and the institution.</p><p><b>Responsibilities</b></p><p>1. Professionally handle all incoming and outgoing calls related to admissions and general inquiries.</p><p>2. Provide complete and accurate information about courses, fee structure, schedules, and admission procedures.</p><p>3. Attend and guide walk-in visitors and ensure a positive experience.</p><p>4. Work on daily calling leads and follow-ups to convert inquiries into admissions.</p><p>5. Maintain inquiry and call data in Excel sheets<b>.</b></p><p>6. Coordinate closely with the Admission Counselor and Marketing Team<b>.</b></p><p>7. Respond to social media, website, and email inquiries promptly and professionally.</p><p>8. Contribute to institutional branding and positive communication<b>.</b></p><p>9. Participate in admission campaigns, outreach, and follow-up activities<b>.</b></p><p>10. Prepare and submit daily or weekly calling reports to the line manager.</p><p><b>Qualification:</b></p><p>&middot; Minimum <b>Bachelor&rsquo;s Degree</b> (preferably in BBA, Mass Communication, Education, or Marketing)</p><p><b>Experience:</b></p><p>&middot; 1&ndash;2 years of relevant experience in an <b>Education Institute, Call Center, or Admission Department</b></p><p><b>Work Days:</b> Monday to Saturday</p><p>Note: Only for Females and experiences professionals are open to discuss salary.</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Information Desk Officer (Female Only)

Texitech

<ul><li>Entertaining technical Complaints of Customers and Employees.</li><li>Generate ticketing number of complaint and assigned it to relevant support engineer.</li><li>Respond to technical queries via email, online chats, over the phone, or in person.</li><li>Follow up with customers to ensure satisfactory service.</li><li>Working with support engineers to ensure customer support with superior service.</li></ul><p><b>Requirements:</b></p><p><b>Qualification: </b>Inter/Diploma in IT/ B.A. /B.COM</p><p><b>Experience: </b> 1 year of relevant experience</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Help Desk Officer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><ul><li>IT Service Desk Operations</li>
<li>Atleast 3 years of experience handling Service Desk services.</li>
<li>Fluency in English (Reading, Writing, Speaking)</li>
<li>Understand and responds in Business Communications</li>
<li>Good Managerial Skill</li>
<li>Understanding and knowledge on IT Infrastructure.</li>
<li>Work in any shift (24*7)</li>
<li>ITIL Knowledge</li>
<li>Understanding and knowledge on IT Infrastructure.</li>
<li>Act as Single point of contact as Customer Global Service Desk</li>
<li>A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.</li>
<li>Create / Update KBA, SOP</li>
<li>Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation</li>
<li>Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively</li>
<li>Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware</li>
<li>respond to requests for technical assistance in person, via phone, chat, web and email</li>
<li>diagnose and resolve technical hardware and software issues</li>
<li>research questions using available information resources</li>
<li>advise user on appropriate action</li>
<li>follow standard help desk procedures</li>
<li>log all help desk interactions</li>
<li>administer help desk software</li>
<li>follow up with customers and users to ensure complete resolution of issues</li>
<li>redirect problems to correct resource</li>
<li>identify and escalate situations requiring urgent attention</li>
<li>track and route problems and requests and document resolutions</li>
<li>resolve technical problems with Local Area Networks and Wide Area networks</li>
<li>prepare activity reports</li>
<li>inform management of recurring problems</li>
<li>stay current with system information, changes and updates</li>
<li>help update training ma nuals for new and revised software and hardware</li>
<li>train users as necessary</li>
</ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>378453</div>
</div><div><div><b>Desired Skills</b></div>
<div>IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Service Desk Analyst

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