help desk operator

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Purpose:</b></div></div></div><div><br>
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<div>Operates the helpdesk by receiving requests, resolving and allocating accordingly.</div></div></div><div><br>
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<div><b>Key Responsibilities:</b></div></div></div><br>
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<div><ul><li>Utilize and operate the CAFM &amp; Helpdesk system</li>
<li>Receive calls and determine, category, type and response.
</li><li>Enter the details of the request on the Helpdesk system</li>
<li>Advise the caller of when to expect a first line of response</li>
<li>Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate</li>
<li>Be aware of multiple calls regarding the same issue and advise accordingly</li>
<li>As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller</li>
<li>In the event of a further untimely delay, escalate to concerned parties and inform the caller</li>
<li>If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed</li>
<li>Closes the loop with the end user to their satisfaction</li>
<li>Carries out telephone surveys</li>
<li>Any other customer facing activity as instructed</li>
<li>Support in CAFM and other technology related activities.</li>
<li>Logs and resolves CAFM related requests</li>
<li>Support in data management tasks and other tasks given by Management</li></ul></div><br>
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<div><div><div><b>Skills Required:</b></div></div></div><br>
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<div><ul><li>Strong organizational skills, interpersonal skills and a positive attitude</li>
<li>Strong verbal and written communication skills</li>
<li>Proven skills related to the position</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to delegate tasks and supervise others</li>
<li>Great multi-tasking abilities and attention to detail</li></ul></div><br>
</div><br>
<div><div><div><b>Qualifications:</b></div></div></div><br>
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<div><ul><li>Degree in Information Technology or equivalent experience</li>
<li>Has Helpdesk experience</li>
<li>Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook</li>
<li>Technology savvy, with interest in IT &amp; Systems</li>
<li>Approx. 3 plus years related experience</li></ul></div></div><div><br>
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</div></div><br>
</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - UAE
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Cofely Energy Services LLC
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical Qualification
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE UAE
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

Help Desk Operator

Sarens Nass Middle East LLC

MOBLE CRANE OPERATOR <p>80 to 160 ton capacity</p> <p><b>MUST HAVE UAE LICENCE</b></p> <p>ATTRACTIVE SALARY ALLOWANCE ACCOMMODATION TRANSPORT MEDICAL FACILITY AND EMIRATES ID PROVIDED BY COMPANY</p> <p>Interested candidates can send their updated CV Passport Copy Photo & Experience Certificates by email with the position applied in the subject line.</p> Exciting job opportunities in DUBAI! <p>Looking for a new job opportunity M Gheewala Global HR Consultants can help you land your dream job. With our extensive network of clients and recruiters we can help you find the perfect position for your skills and experience.</p> <p>Feel free to pass this opportunity along!</p> Key Skills <ul> <li>Apprentice</li> <li>Customer Service</li> <li>Help Desk</li> <li>Art & Design</li> <li>Environment Health And Safety</li> </ul> Employment Type <p>Full Time</p> Experience <p>years</p> Vacancy <p>1</p><img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkZ14DRTyHnvlQkLVocXuvvor" width="0" height="0" />

MOBILE CRANE OPERATOR

Aamal Services

<p><b>Key Responsibilities</b></p><p>The day-to-day duties typically include:</p><ul><li><b>First-Line Support:</b> Acting as the first point of contact for users via phone, email, chat, or in person.</li><li><b>Issue Triage:</b> Logging, categorizing, and prioritizing all incoming support requests in a ticketing system (e.g., Jira, ServiceNow, Zendesk).</li><li><b>Escalation:</b> Routing unresolved issues to the appropriate second- or third-level support teams (e.g., network engineers, system administrators) with detailed notes.</li><li><b>Communication:</b> Keeping users informed about the progress of their tickets and following up after resolution to ensure satisfaction.</li><li><b>Documentation:</b> Creating and updating knowledge base articles, FAQs, and user guides for common problems.</li><li><b>Basic Administration:</b> Performing routine system maintenance tasks, such as user account creation/deactivation and software license management.</li></ul><p><b>Essential Skills and Qualifications</b></p><p><b>Technical Skills (Hard Skills)</b></p><ul><li><b>Operating Systems:</b> Strong knowledge of Windows (and often macOS).</li><li><b>Software Proficiency:</b> Familiarity with Microsoft 365 Suite (Word, Excel, Outlook) and other common business applications.</li><li><b>Hardware Knowledge:</b> Understanding of basic computer components (laptops, desktops, printers, peripherals).</li><li><b>Ticketing Systems:</b> Experience with or ability to quickly learn helpdesk software.</li><li><b>Remote Support Tools:</b> Proficiency with tools like TeamViewer, Remote Desktop Connection, or LogMeIn.</li></ul><p><b>Interpersonal Skills (Soft Skills)</b></p><ul><li><b>Patience and Empathy:</b> The ability to stay calm and understanding with frustrated or non-technical users is paramount.</li><li><b>Communication Skills:</b> Excellent verbal and written communication to explain technical concepts in simple, clear terms.</li><li><b>Problem-Solving:</b> A logical and methodical approach to diagnosing and solving problems.</li><li><b>Active Listening:</b> Truly hearing what the user is describing to understand the root cause of the issue.</li><li><b>Time Management:</b> The ability to handle multiple tickets and prioritize effectively in a fast-paced environment.</li><li><b>Customer Service:</b> A genuine desire to help people and provide a positive experience.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR3,500.00 per month</p>

Helpdesk Operator

National Housing Compliance

<div><div><p><b>Description</b></p><p>
National Housing Compliance (NHC), headquartered in Atlanta, Georgia, is the Performance Based Contract Administrator (PBCA) for HUD in the state of Georgia. We are currently seeking a full-time Administrative Analyst to manage the front desk and operator calls; ensure control of visitors per corporate policy; and represent the corporation professionally while promoting a customer centric culture. They will process mail and facilities daily. Order office supplies and assist with office management ensuring office operations run smoothly and efficiently for staff. Provide administrative and clerical support to the Administrative Support team. To understand and comply with corporate Policies &amp; Procedures as they apply to the front desk/reception/mail and office operations. Will assist with preparation of meetings and special events as well as assist with special projects as assigned.</p><p><b>
General Requirements</b></p><p>
Two-year degree from an accredited college and 2-4 years of administrative experience or equivalent combination of education and experience. Three years of experience in an administrative support position with receptionist experience and strong customer service skills/experience. Experience and knowledge of mail handling and filing systems. Proficiency with MS Office Suite to include experience with proofing and editing letters and forms and producing professional documents. Ability to handle multiple tasks and projects at once. Able to pay close attention to details to ensure that work is handled properly. Highly skilled in interacting with customers in a receptionist/operator capacity and providing a very positive first impression of the corporation.</p></div></div><div></div>

Administrative Analyst

Deutsche Bank

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 <strong>
  Position Overview
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 <strong>
  Details of the Division and Team:
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 Operations provides support for all of Deutsche Bank&rsquo;s businesses to enable them to deliver transactions and processes to clients.
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 A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
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  Overview
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 The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.
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 The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering (&lsquo;AML&rsquo;) and Anti Financial Crime (&lsquo;AFC&rsquo;) areas and ensures any changes required are implemented with minimum disruptions.
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 The KYC Operator also assists the Bank&rsquo;s clients, managing all KYC and account opening requirements with appropriate governance and controls. She / He operates in an environment of strict adherence to Standard Operating procedures (&lsquo;SOP&rsquo;s) and Operation Level Agreements (OLA&rsquo;s) to achieve accurate and timely account opening to help execute trades.
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  What we will offer you:
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 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
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  You can expect:
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   Life Insurance
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   Accidental Death Insurance
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   Permanent Partial Disability Insurance
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   Private Medical Insurance for you, your spouse and dependent children
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   Flexible working arrangements
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   30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
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   Contributions to Employee Workplace Savings "Gosy" plan (for Saudi nationals only)
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  Your key responsibilities:
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   Acts as first point of contact/ Subject Matter Expert in relation to KYC for Investment Banking and Corporate Banking clients
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  <li>
   Collect and corroborate KYC/AML related documentation wherever possible to perform required due diligence to meet Local Regulatory and DB policy requirements
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   Coordinates and actively manages KYC cases between various stakeholders (e.g. Business, AFC and offshore centers)
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   Drives completion of New Client Adoptions, Regular Reivews and Event Driven Reviews
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   Drives implementation of new or changed KYC requirements and policies and documents the same in the local Desk Top Procedures
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   Works as part of a team to achieve and optimize productivity and quality service level agreements with clients/business
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   Acts as a point of escalation for business and navigates the organization front to back to ensure timely response to escalations
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   Actively supports achievement of Bank&rsquo;s/Division&rsquo;s strategy, plans and values, and ensures they maintain a clear understanding and ongoing alignment of activities with the organization&rsquo;s priorities
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  </li>
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  Your skills and experience:
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  <li>
   Profound knowledge of KYC processes including quality control
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   Excellent communication skills and ability to work in virtual global teams and a matrix organization
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   Strong organization and prioritization skills
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   Diligent working style
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   Strong analytical skills and solution-oriented problem solving
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   Distinct client and service orientation
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  How we&rsquo;ll support you:
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   Flexible working to assist you balance your personal priorities
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   Coaching and support from experts in your team
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   A culture of continuous learning to aid progression
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   A range of flexible benefits that you can tailor to suit your needs
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   Training and development to help you excel in your career
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  About us and our teams:
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 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
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  Deutsche Bank &amp; Diversity
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 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>


Know Your Client Analyst - AVP

ACWA Power

<p>Select how often (in days) to receive an alert:</p><p><u><b>Field Operator, Coal and Ash</b></u> - Hassyan Plant, Dubai, will be responsible for all field operations of jetty systems, coal handling system, ash handling system. He/she must coordinate closely with the Coal and Ash control room, operate local valves, pumps, and equipment, check plant conditions, and isolate equipment for maintenance. Ensure plant housekeeping, complete daily checklists, and report all activities to the control room.</p><p><b>Field Operations Responsibilities:</b></p><ol><li>Follow safety guidelines including the PTW system.</li><li>Comply with all statutory and environmental norms.</li><li>Support the Shift Supervisor in system configuration, line-up, and equipment isolation.</li><li>Monitor and record local parameters such as levels, pressure, temperatures, vibrations, and heat of equipment.</li><li>Observe plant conditions, listen for abnormal sounds, detect vibrations and heat, and report abnormalities.</li><li>Coordinate with control room operations.</li><li>Report any leakages of coal, ash, air, or water.</li><li>Manually operate valves, dampers, and equipment.</li><li>Check piping hangers and supports for correct positioning.</li><li>Inspect valves, safety valves, and PRVs for proper operation and report issues.</li><li>Document major activities and events in logbooks and fill area log sheets.</li><li>Follow SOPs and operating instructions.</li><li>Switch between automatic and manual controls; mechanically and electrically isolate equipment for repairs.</li><li>Adjust and control valves to regulate system operations.</li><li>Report accidents, suggest preventive measures.</li><li>Provide first-line support for fire and emergency situations, keeping CCR informed.</li><li>Report unsafe conditions and acts to the appropriate authority.</li><li>Participate proactively in team activities.</li><li>Perform any other duties assigned by the shift engineer or desk operator.</li><li>Adhere to safety rules; be familiar with fire safety equipment in the area.</li></ol><p><b>Health, Safety, Security & Environment:</b></p><ul><li>Follow all health, safety, security, and environmental procedures and instructions to ensure safety and compliance.</li><li>Regularly monitor environmental parameters and report deviations for corrective action.</li></ul><p><em><u><b>Who will fit?:</b></u></em></p><ul><li>A Technical Diploma in Engineering.</li><li>1-3 years of experience in coal field operations in power or water desalination units.</li><li><b>UAE nationals with a Family Book are preferred.</b></li></ul><p><b>Skills:</b></p><ul><li>Knowledge of relevant plant equipment and field operations.</li><li>Experience as a local operator in conventional, combined cycle, water desalination (RO, MSF, MED), or renewable energy plants (solar, wind).</li><li>Awareness of HSE and quality standards.</li><li>Understanding of plant processes and equipment.</li><li>Knowledge of waste identification, classification, and disposal.</li><li>Familiarity with firefighting equipment.</li><li>Teamwork and collaboration skills; embraces innovation.</li><li>Demonstrates integrity and respect.</li><li>Well-versed in power, water, or solar plant operations.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NZNMeCubI%2bM5MbV8l3KoDeax" width="0" height="0" />

Coal/Ash field Operator

Swedishtechnology

<p><b>Position Overview</b></p><p>We are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</p><p>&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).</p><p>&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.</p><p>&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.</p><p>&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.</p><p>&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.</p><p>&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.</p><p>&middot; Monitor Help Desk system performance and provide reports to management.</p><p><b>&middot; Additionally: </b></p><p>o Install, configure, diagnose and/or resolve user-related hardware and software issues.</p><p>o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency</p><p>Contract Terms</p><p>Location: Flexible (onsite/remote hybrid as per project needs).</p><p>Duration: 12 months (extendable).</p><p>Workload: Full-time, 5 days per week.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>government : 4 years (Preferred)</li><li>Help  desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul><p>Language:</p><ul><li>Are speak Arabic and English  (Required)</li></ul><p>License/Certification:</p><ul><li>driving License  (Preferred)</li></ul>

IT Help Desk Administrator

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