help desk operator

Facilities Management and Maintenance Company

<div></div><div><p><b>Date: </b>Nov 9, 2025
</p><p><b>Location:</b> QA
</p><p><b>Company: </b>Facilities Management and Maintenance
</p><div><div><div><div><h2 class="jobSectionHeader"><b>Main Purpose</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Qualification</b></h2></div></div></div></div></div><p></p>

Help Desk Operator

Agrius IT

<ul><li>Respond to support requests via phone, email, or ticketing system and resolve within SLA.</li><li>Coordinate with logistics and technical teams for spare parts and follow-ups.</li><li>Maintain clear communication to ensure customer satisfaction.</li><li>1&ndash;2 years of experience in IT help desk / technical support <b>(CSR experience preferred)</b>.</li><li>Basic knowledge of hardware components.</li><li>Strong task prioritization and time management skills.</li><li>Experience with global IT support/logistics is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Help Desk Officer

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
The Helpdesk Operator will serve as the first point of contact for all facilities management (FM) service requests, ensuring timely and efficient resolution of issues. This role involves managing incoming calls, emails, and service tickets, coordinating with technical teams, and maintaining accurate records in the CAFM system. The ideal candidate will have strong communication skills in both Arabic and English and a solid understanding of FM operations.</p><p></p><h2 class="jobSectionHeader"><b>
Your role</b></h2><p></p><p><b>
Customer Support</b></p><p></p><ul><li>
Respond to incoming calls, emails, and service requests promptly and professionally.</li><li>
Log all requests accurately in the CAFM system and assign tasks to relevant teams.</li></ul><p></p><p><b>
Issue Resolution</b></p><p></p><ul><li>
Track and monitor service requests to ensure timely completion.</li><li>
Escalate unresolved issues to supervisors or technical teams as needed.</li></ul><p></p><p><b>
Coordination</b></p><p></p><ul><li>
Liaise between clients, contractors, and internal FM teams to ensure smooth operations.</li><li>
Provide updates to clients on the status of their requests.</li></ul><p></p><p><b>
Documentation &amp; Reporting</b></p><p></p><ul><li>
Maintain accurate records of all service requests and resolutions.</li><li>
Generate daily, weekly, and monthly reports on helpdesk performance.</li></ul><p></p><p><b>
Compliance &amp; Standards</b></p><p></p><ul><li>
Ensure adherence to company policies, health and safety standards, and service level agreements (SLAs).</li><li>
Support continuous improvement initiatives for helpdesk operations.</li></ul><p></p><h2 class="jobSectionHeader"><b>
About you</b></h2><p></p><p><b>
Education</b></p><p></p><ul><li>
Diploma or BSc degree in a relevant field (Facilities Management, Administration, or related discipline).</li></ul><p></p><p><b>
Experience</b></p><p></p><ul><li>
Minimum 3 years of experience in the same position within the Facilities Management (FM) field.</li></ul><p></p><p><b>
Language Skills</b></p><p></p><ul><li>
Fluency in Arabic and English (spoken and written).</li></ul><p></p><p><b>
Technical Skills</b></p><p></p><ul><li>
Familiarity with CAFM systems and MS Office applications.</li><li>
Basic understanding of FM services and workflows.</li></ul><p></p><p><b>
Soft Skills</b></p><p></p><ul><li>
Strong communication and interpersonal skills.</li><li>
Ability to multitask and work under pressure.</li><li>
Customer-focused with problem-solving abilities.</li></ul><p></p><p><b>
Preferred</b></p><p></p><ul><li>
Knowledge of SLA management and KPI reporting.</li><li>
Experience in handling large-scale FM operations.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations).</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p></p><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p></p><p>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
</p><p>Find out more.</p><p><b>
#QSF</b></p></div>

Helpdesk Operator

Express Communication Services

<p>A <b>well-known Manpower Company based in Riyadh</b> is currently seeking qualified and experienced professionals for multiple positions.<br/>We are looking for candidates who are <b>currently available in Riyadh or Dammam</b> and can join immediately.</p><p><b>Available Positions:</b></p><ul><li>Fire Fighting Engineer</li><li>Fire Fighting Technician</li><li>HSE Officer</li><li>HSE Fire System Operator</li><li>Fire Alarm Engineer</li><li>Fire Alarm Technician</li><li>QC Specialist</li><li>Electrical Engineer</li><li>Electrician</li><li>Welder</li><li>Mechanical Technician</li><li>Electromechanical Technician</li><li>Mason</li><li>Carpenter</li><li>Help Desk Operator</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Must be <b>locally available in Riyadh or Dammam</b>.</li><li><b>Transferable Iqama</b> is mandatory.</li><li>Relevant experience in the respective field preferred.</li><li>Immediate joining availability will be an advantage.</li></ul><p><b>Location:</b></p><p>Riyadh &amp; Dammam, Saudi Arabia</p><p><b>How to Apply:</b></p><p>Interested and eligible candidates are requested to apply through the required application form using the link below:</p><p><b>Apply Here &ndash; https://forms.gle/EWNSkkDpzqXPQmNm9</b></p><p><b>Note: </b>Only shortlisted candidates will be contacted for further evaluation.</p><p>Job Type: Full-time</p><p>Pay: &#65020;1,500.00 - &#65020;5,000.00 per month</p>

Technnical Staff – Locally available Candidates

Sharp Brains Ltd

<p>We are looking for energetic and well groomed personality for this position. The Role is for Junior Position having completed graduation in Business Administration, Mass Communication, Masters in English, Journalisum or Media &amp; Marketing. Experienced information Office or Admission Officers are appreciate to apply.</p><p><b>Role Overview</b></p><p>To provide accurate information to prospective students and parents, manage inbound and outbound calls, assist with admission inquiries, and ensure effective communication between students and the institution.</p><p><b>Responsibilities</b></p><p>1. Professionally handle all incoming and outgoing calls related to admissions and general inquiries.</p><p>2. Provide complete and accurate information about courses, fee structure, schedules, and admission procedures.</p><p>3. Attend and guide walk-in visitors and ensure a positive experience.</p><p>4. Work on daily calling leads and follow-ups to convert inquiries into admissions.</p><p>5. Maintain inquiry and call data in Excel sheets<b>.</b></p><p>6. Coordinate closely with the Admission Counselor and Marketing Team<b>.</b></p><p>7. Respond to social media, website, and email inquiries promptly and professionally.</p><p>8. Contribute to institutional branding and positive communication<b>.</b></p><p>9. Participate in admission campaigns, outreach, and follow-up activities<b>.</b></p><p>10. Prepare and submit daily or weekly calling reports to the line manager.</p><p><b>Qualification:</b></p><p>&middot; Minimum <b>Bachelor&rsquo;s Degree</b> (preferably in BBA, Mass Communication, Education, or Marketing)</p><p><b>Experience:</b></p><p>&middot; 1&ndash;2 years of relevant experience in an <b>Education Institute, Call Center, or Admission Department</b></p><p><b>Work Days:</b> Monday to Saturday</p><p>Note: Only for Females and experiences professionals are open to discuss salary.</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Information Desk Officer (Female Only)

Texitech

<ul><li>Entertaining technical Complaints of Customers and Employees.</li><li>Generate ticketing number of complaint and assigned it to relevant support engineer.</li><li>Respond to technical queries via email, online chats, over the phone, or in person.</li><li>Follow up with customers to ensure satisfactory service.</li><li>Working with support engineers to ensure customer support with superior service.</li></ul><p><b>Requirements:</b></p><p><b>Qualification: </b>Inter/Diploma in IT/ B.A. /B.COM</p><p><b>Experience: </b> 1 year of relevant experience</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Help Desk Officer

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.</div>
Responsibilities:
<ul><li>Oversee the help desk and coordinate with desktop support lead/technicians to ensure that end users are receiving the appropriate assistance.</li><li>
Manage the processing of incoming calls to the help desk, via telephone and e-mail, to ensure courteous, timely, and effective resolution of end user issues.</li><li>
Manage all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of all support functions.</li><li>
Serve as the first escalation point of contact for difficult or unknown issues and customer complaints.</li><li>
Enforce pre-established help desk service levels agreements (SLA) to ensure that incident resolution expectations and timeframes are met.</li><li>
Provide various KPI (key performance indicators) to upper management.</li><li>
Analyze performance of help desk activities to identify areas and processes that can be improved to better customer satisfaction (e.g., reduced resolution times).</li><li>
Monitor fixes to ensure problems have been adequately resolved.</li><li>
Identify, recommend, develop, and maintain a knowledge base (KB) library, <i>How to</i>&hellip; sheets, user guides, FAQ lists, and training programs to increase the computer literacy and self-sufficiency of both technicians and end-users.</li><li>
Conduct research on emerging products, services, protocols, and standards in support of the help desk.
</li><li>Create, track, and update SharePoint change records for network change requests (CRs) and facilitate the collaboration efforts between multiple IT and J-doc departments and personnel.</li><li>
Provide written and verbal status updates to upper management on all local network change requests.</li><li>
Perform scheduled department feedback sessions and periodic reviews with upper management.</li><li>
Oversee the development, implementation, and administration of help desk staff training procedures and policies.</li><li>
Oversee personnel schedule and on-call duties to ensure proper manning levels for mission completion.</li><li>
Provide counseling and, when appropriate, document and apply disciplinary actions to supervised personnel.</li></ul>
Qualifications:
<div>
3-5 years of experience in a technical support role. Bachelor&rsquo;s degree and work-related certifications such as ITIL or Help Desk Institute (HDI) are preferred, but can be substituted with, at least, 4-5 years&rsquo; experience in a help desk lead or management role. Must be CompTIA Security+ CE certified. Related certifications such as A+, Network+, MCSA, and/or MCITP are a plus. Extensive experience with desktop and server hardware (Dell/HP) and MS Windows operating systems (OS). Experience with application support for MS Office, COTS, and proprietary applications. Familiarity with various diagnostic utilities is a plus. Must have demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Must have solid relationship management and performance management skills. Able to motivate and direct staff members and subordinates. Exceptional written and oral communication skills. Solid customer service skills, including good communication and the ability to demonstrate professionalism on a consistent basis. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to track and analyze trends in help desk tickets to quickly identify potential problems, so as to set into motion the Problem Management processes. Must have a valid US driver&rsquo;s license and be willing to live and work overseas. Must be a US citizen and hold a current and active DoD Secret Clearance.</div><p></p><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Service Desk/Desktop Lead

Search 10000+ Help desk operator jobs near you this November. New roles added regularly across leading industries. Apply today.