help desk operator

Intralot

<div><p>Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.<br>
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.</p><p><b>
Intralot offers a competitive benefits package that includes:</b></p><ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
6% 401k Match</li><li>
Paid Holidays &amp; Vacation</li><li>
Paid Sick, Short/Long Term Disability</li><li>
Employee Assistance Program</li><li>
Maternity/Paternity Leave</li><li>
Discount Programs</li></ul><p><b><br>
Education, Training and Experience</b><br>
High school diploma or equivalent training and experience.<br>
One (1) year prior related customer service experience, preferably in a technical call center environment<br>
Call tracking system experience preferred</p><p><b><br>
Knowledge, Skills and Abilities:</b><br>
Knowledge of tracking software<br>
Technical customer service skills<br>
Strong analytic skills<br>
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position<br>
Ability to work in a team environment<br>
Ability to troubleshoot<br>
Ability to explain technical information to a non-technical client<br>
Strong verbal and written communication skills<br>
Understanding of help desk operations, tools, methodologies and processes</p><p><b>
Duties and Responsibilities:</b><br>
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.<br>
Manages (inbound/outbound) phone calls from Lottery retailers<br>
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions<br>
Dispatch technicians as appropriate for on-site repairs</p><p><b><br>
Employment Eligibility Verification</b><br>
<br>
Must possess valid documentation to establish identity and U.S. employment eligibility.<br>
<br>
<b>Security Requirements</b><br>
<br>
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.<br>
<br>
<b> Intralot, Inc. is an Equal Opportunity Employer</b></p><p>
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.</p></div>

Call Center Operator

<div><p>Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.<br>
<br>
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.</p><p></p><p><b><br>
Intralot offers a competitive benefits package that includes:</b></p><ul><li><div><p>
Medical, Dental &amp; Vision Insurance</p></div></li><li><div><p>
6% 401k Match</p></div></li><li><div><p>
Paid Holidays &amp; Vacation</p></div></li><li><div><p>
Paid Sick, Short/Long Term Disability</p></div></li><li><div><p>
Tuition Reimbursement</p></div></li><li><div><p>
Employee Assistance Program</p></div></li><li><div><p>
Maternity/Paternity Leave</p></div></li><li><div><p>
Discount Programs</p></div></li></ul><p><b>
Education, Training and Experience</b><br>
<br>
High school diploma or equivalent training and experience.<br>
One (1) year prior related customer service experience, preferably in a technical call center environment<br>
Call tracking system experience preferred</p><p><b><br>
Knowledge, Skills and Abilities</b><br>
<br>
Knowledge of tracking software<br>
Technical customer service skills<br>
Strong analytic skills<br>
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position<br>
Ability to work in a team environment<br>
Ability to troubleshoot<br>
Ability to explain technical information to a non-technical client<br>
Strong verbal and written communication skills<br>
Understanding of help desk operations, tools, methodologies and processes<br>
Duties and Responsibilities<br>
<br>
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.<br>
<br>
Manages ( inbound/outbound ) phone calls from Lottery retailers<br>
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions<br>
Dispatch technicians as appropriate for on-site repairs</p><p><b><br>
Employment Eligibility Verification</b><br>
<br>
Must possess valid documentation to establish identity and U.S. employment eligibility.<br>
<br>
<b>Security Requirements</b><br>
<br>
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.<b><br>
 </b></p><p><b>Intralot, Inc. is an Equal Opportunity Employer</b></p></div>

Customer Service Representative

Loyola Enterprises Inc.

<p><b>Job Description:</b> Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM &ndash; 11PM</p><p><b>Note: Cannot have an existing @army, @af, @navy, or an @usmc email account</b></p><p><b>Clearance: DOD Secret clearance required</b></p><p><b>Requirement: </b>Immediate hire, Part Time</p><p><b>Schedule:</b> Part Time Hours of Operation: Two 12 hour shifts, Sat &ndash; Sun 11AM &ndash; 11PM</p><p><b>Location:</b> Joint Staff J7 Suffolk Virginia</p><p><b>Compensation:</b> $25 per hour + based on experience</p><p><b>Education:</b> Bachelor s degree in a technical field is a plus.</p><p><b>Email Requirements:</b></p><ul><li>Must have or be able to get an @mail.mil work email address.</li><li>Cannot keep an existing @army, @af, @navy, @usmc email.</li></ul><p><b>Job Description:</b> Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.</p><p><b>Qualifications:</b></p><ul><li>Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.</li><li>Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).</li><li>6 months Help Desk experience (desired) using Remedy or similar ticketing program.</li><li>Experience training military and civilian personnel via computer based and web-based applications.</li><li>Use of portals, Learning Management Systems (LMS).</li><li>Verbal and written communications skills.</li></ul><p><b>Job Summary:</b></p><ul><li>Check browser settings and basic browser trouble shooting.</li><li>Respond to telephone calls and e-mail messages to help customers with computer problems.</li><li>Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.</li></ul><p>Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.</p><p>Thank you</p><p>Sincerely,</p><p>Benito Loyola Benito@Loyola.com<br/>President</p><p>Loyola Enterprises Inc. www.Loyola.com</p><p>2984 S. Lynnhaven Road, Suite 101</p><p>Virginia Beach, VA. 23452Cell 757-718-0699</p><p>757-498-6118 x10</p><p>Fax 757-498-6110</p><p>Loyola is an Equal Opportunity Employer</p><p>Loyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)</p><p>Job Type: Part-time</p><p>Pay: From $25.00 per hour</p><p>Application Question(s):</p><ul><li>Do you have Help Desk or Service Desk Experience?</li><li>Do you have experience using Remedy or a similar ticketing program?</li><li>Do you have experience in the use of portals or Learning Management systems (LMS)?</li><li>Do you have a Secret clearance?</li><li>Can you get an @mail.mil work email address.  Cannot keep an existing @army, @navy, @usmc email.</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Security clearance:</p><ul><li>Secret (Required)</li></ul><p>Ability to Commute:</p><ul><li>Suffolk, VA 23435 (Preferred)</li></ul><p>Work Location: In person</p>

Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

Clark Pacific

<div><p>At Clark Pacific, the <b>IT Help Desk Technician I</b> serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team, this role is responsible for supporting and maintaining end-user devices, troubleshooting hardware and software issues, and ensuring employees have the tools and technology needed to perform their work effectively. The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the company.</p>
<p><b>
Essential Duties and Responsibilities</b></p>
<p><b>
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions</b>.</p>
<ul>
<li>Exercise a high level of professionalism and confidentiality when working with staff, systems, and proprietary information.</li>
<li>Serve as the primary point of contact for end users seeking IT support across the organization.</li>
<li>Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.</li>
<li>Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.</li>
<li>Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.</li>
<li>Support the deployment of new computers, hardware projects, and system upgrades.</li>
<li>Install and maintain software applications and perform updates to software releases.</li>
<li>Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.</li>
<li>Coordinate with third-party vendors and IT service providers when additional support is required.</li>
<li>Follow established procedures for employee onboarding and offboarding related to system access and equipment.</li>
<li>Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Minimum of <b>2 years of IT Help Desk or technical support experience</b>.</li>
<li>Bachelor&rsquo;s degree in <b>Management Information Systems, Computer Science, or related field</b>, or equivalent experience preferred.</li>
<li>Experience supporting <b>desktop and server operating systems</b>.</li>
<li>Experience supporting enterprise software and productivity tools such as <b>Microsoft Office and SharePoint</b>.</li>
</ul>
<p><b>Skills and Abilities</b></p>
<ul>
<li>Exceptional written and verbal communication skills with the ability to support employees across all levels of the organization.</li>
<li>Strong troubleshooting and problem-solving skills with a focus on preventing recurring issues.</li>
<li>Ability to manage multiple support requests and prioritize tasks in a fast-paced environment.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to build collaborative relationships with employees, vendors, and technical teams.</li>
<li>Ability to handle confidential and sensitive information with discretion.</li>
<li>Proficiency in Microsoft Office applications including Excel and other productivity tools.</li>
<li>Experience supporting construction or engineering applications such as <b>Revit, Tekla, Viewpoint, or Bluebeam</b> is strongly desired.</li>
</ul>
<p><b>Core Values</b></p>
<ul>
<li><b>Determination:</b> Meet challenges head on</li>
<li><b>Innovation:</b> Always look for better</li>
<li><b>Well-Being:</b> Seek the success, health, and happiness of all</li>
</ul>
<p><b>Benefits</b></p>
<ul>
<li>Competitive compensation, paid weekly</li>
<li>Health, Dental, and Vision Insurance, including Kaiser and VSP options</li>
<li>Medical FSA</li>
<li>Dependent Care FSA</li>
<li>Employer-paid life insurance</li>
<li>Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance</li>
<li>401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent</li>
</ul>
<p>Benefits are subject to a waiting period.</p></div>

Help Desk Technician 1

WorkForce

<p><b>Job Title:</b> Helpdesk Operator (Arabic &amp; English)</p><p><b>Job Summary:</b><br/>Provide first-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in <b>Arabic and English</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to user requests via phone, email, or helpdesk system.</li><li>Communicate effectively in <b>Arabic and English</b>.</li><li>Log and track incidents in the ticketing system.</li><li>Perform basic troubleshooting and resolve common issues.</li><li>Escalate complex problems to the appropriate team.</li><li>Follow up with users to ensure issue resolution.</li></ul><p><b>Requirements:</b></p><ul><li>Fluency in <b>Arabic and English</b> (spoken and written).</li><li>1&ndash;2 years of experience in <b>customer service</b>,<b>helpdesk, or IT support.</b></li><li>Basic IT troubleshooting skills and familiarity with ticketing systems.</li><li>Good communication and problem-solving skills.</li></ul><p>Job Types: Full-time, Contract</p>

Helpdesk Operator

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
The focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.</p><h2 class="jobSectionHeader"><b>
Your role</b></h2><ul><li>
Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.</li><li>
Support quality checking and integration of data via quality checking on information for compliance with standards and procedures.</li><li>
Function as a focus and support point for information and communication between the organization and the customer</li><li>
Receive Service Centre requests (telephone calls, e-mails, and reception) from all service areas.</li><li>
Initiating of details of all calls into data base and following up details of action and outcome.</li><li>
Provides assistance on work order implementation through issuance of update and report generation.</li><li>
Dispatches issues as per defined escalation list and monitors unresolved issues.</li><li>
Improve the performance and efficiency of the maintenance management system on site through maintaining knowledge-based learning and data collection on integrated workplace management system.</li><li>
Update our internal databases with information about technical issues and useful discussions with customers.</li><li>
Follow up with customers to ensure their technical issues are resolved.</li><li>
Coordinate the creation of new asset codes for property and community management functions to ensure asset/location data is available within systems for executing operations and maintenance tasks.</li><li>
Provide accurate data and supporting information for weekly and monthly reporting cycles to ensure management on fully informed on progress.</li><li>
Helpdesk shall be in operations 24 hours 365 days a year and shall have on call Manager/Supervisor contactable 24 hours a day and staff will be expected to work as required to operation on a rostered basis</li></ul><h2 class="jobSectionHeader"><b>
About you</b></h2><ul><li>
University/college degree is an asset.</li><li>
High school diploma</li><li>
Excellent telephone manner with the ability to accurately follow detailed work procedures and instructions.</li><li>
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel</li><li>
Bilingual language skills a plus, especially Arabic, English, Malayalam, Tagalog, Hindi, and Urdu.</li><li>
Ability to communicate effectively at all levels of the organization with a good knowledge Microsoft Office and good keyboard skills.</li><li>
Excellent telephone manner, good written communication skills</li><li>
Experience as a Customer Support Specialist or similar CS role</li><li>
Experience using help desk software and remote support tools.</li><li>
Understanding of how CRM systems work.</li></ul><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p></div><p></p>

Helpdesk Operative (Saudi National)

Facilities Management and Maintenance Company

<div></div><div><p><b>Date: </b>Mar 11, 2026
</p><p><b>Location:</b> QA
</p><p><b>Company: </b>Facilities Management and Maintenance
</p><div><div><div><div><h2 class="jobSectionHeader"><b>Main Purpose</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Qualification</b></h2></div></div></div></div></div><p></p>

CAFM Helpdesk Operator

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