help desk rep

Talentoma

<div>
 
 Job Title: Remote Help Desk Support
 
 
 
 
 
 
 Monthly Pay:
 
 $4,500 &ndash; $5,200
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Help Desk Support provides technical assistance and troubleshooting for users experiencing system issues.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond to support tickets
 </li>
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 Troubleshoot technical issues
 </li>
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 Provide user guidance
 </li>
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 Document solutions
 </li>
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 Escalate complex issues
 </li>
 <li>
 Maintain systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Help desk experience preferred
 </li>
 <li>
 Technical knowledge
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Remote setup
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
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 Monthly pay: $4,500&ndash;$5,200
 </li>
 <li>
 Remote IT support role
 </li>
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 Paid training
 </li>
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 Career growth
 </li>
 <li>
 Stable schedule
 </li>
 </ul>
 
 
</div>

Remote Help Desk Support

Essentia Technologies (Pvt) Limited

What we do? We offer control room (Help Desk) services to one of the companies in United Kingdom. The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards). A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).Job Description:To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with .Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li><li>Produce appropriate customer service reports as appropriate and in a timely manner.</li><li>Provide front desk out of hour&rsquo;s service as appropriate.</li><li>Assist the Helpdesk Manager in the completion of approved project work as directed.</li><li>Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.</li><li>Pursue personal development of skills and knowledge necessary for the effective performance of the role.</li><li>Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.</li><li>Complete adequate handover to line management prior to you taking approved holiday.</li><li>Skills Requires:</li><li>Administrative experience within a business environment</li><li>Very strong attention to detail</li><li>Proven interpersonal and communication skills, both oral and written at all levels</li><li>High degree of computer literacy</li><li>Highly motivated and determined</li><li>Demonstrate the ability to understand business processes and their purpose</li><li>Team Player</li></ul>Pay: From Rs40,000.00 per monthWork Location: In person

Help Desk

Litehouse Foods, Inc.

<div>Join Litehouse as a Help Desk Support I!
Sandpoint, ID | Full-Time | Early Career IT Support
https://www.litehousefoods.com/ 
Are you passionate about technology and helping others? Litehouse is looking for a Help Desk Support I to join our team and serve as a trusted first point of contact for IT-related issues. In this role, you'll provide technical support to employees across the company-troubleshooting hardware, software, and access issues with professionalism and a strong customer-service mindset.
Whether you're just starting out or growing your experience in IT, this is a great opportunity to work in a collaborative environment where your contributions make a real difference.<h3 class="jobSectionHeader"> 
What You'll Do</h3><ul><li> 
Provide technical support: Delivery timely end user support through ticketing systems. phone, email chat, remote tools and in-person
</li><li>Troubleshoot &amp; Resolve: Diagnose and resolve hardware, software and system configuration issues across all devices. Partner with IT Teams to resolve complex issues and deliver a positive customer-focused support experience
</li><li>Support Manufacturing Operations: Provide on-site and remote technical support for manufacturing environments to ensure production uptime
</li><li>Manage Tickets &amp; SLAs: Monitor service desk tickets, perform initial triage, escalate as needed, and meet established service level agreements
</li><li>Support employee onboarding: Set up computers and mobile devices, grant system access and provide basic technology training for new employees
</li><li>Install &amp; maintain systems: Perform hardware maintenance, lifecycle refreshes, software installations, updates and patching in compliance with standard
</li><li>Document &amp; Follow best practices: Maintain accurate documentation of issues, assets, and procedures while following IT and Security standards</li></ul><h3 class="jobSectionHeader"> 
What You Bring</h3><ul><li>
2+ years of experience in IT support or related field</li><li>
Associate's degree or equivalent combination of education and experience</li><li>
A+ Certification preferred (or equivalent experience)</li><li>
Solid troubleshooting and diagnostic skills</li><li>
Ability to communicate clearly and professionally with non-technical users</li><li>
Detail-oriented, organized, and able to work independently in a fast-paced setting</li><li>
Strong interpersonal skills and a positive, solution-focused attitude</li></ul><h3 class="jobSectionHeader"> 
Great People Deserve Great Benefits!</h3><ul><li>
401(k) with generous company match</li><li>
Medical, dental &amp; vision insurance</li><li>
Life insurance and disability coverage</li><li>
Paid time off and holidays</li><li>
Employee stock ownership plan (ESOP)</li><li>
Career development and internal promotion opportunities</li></ul> 
We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded. 
We do not offer sponsorship 
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

Help Desk Support I

ComQi

<div>Description:

ComQi, a wholly owned subsidiary of AUO, is a global leader providing cloud-based digital signage and shopper engagement technologies that inform &amp; influence shoppers in-store, using all digital touch-points such as in-store media, mobile, video, touch, web, social media etc. At the core of our solution offerings is a content management system appropriately called EnGage&trade;. EnGage&trade; allows for the display of content to the right place at the right time to the right audience. In other words, our solution creates &lsquo;relevance&rsquo; through all digital touch points in-store and integration with backend systems like POS, RFIDs etc.
ComQi&rsquo;s hundreds of customers include leading brands around the world, such as Gap, Victoria&rsquo;s Secret, Bath and Body Works, H&amp;M/Weekday, Six Flags, and McDonald's. With over 20 years of expertise, ComQi is a global company headquartered in New York with offices in Toronto, and London.
ComQi Inc is looking to hire a Help Desk Agent (Level 1) to be the first point of contact for client-facing technical support across CMS platforms and hardware; and you will be responsible for triaging, resolving, or escalating inbound support requests via Freshdesk, phone, email, and Slack.
Key Responsibilities:<ul><li>Respond to inbound tickets and calls from store associates, technicians, and client contacts</li><li>Use EnGage and Freshdesk to diagnose issues and determine resolution path</li><li>Escalate to L2 or Deployment when required, following defined protocols</li><li>Support technician visits via phone and Slack coordination</li><li>Follow SOPs and KB guidance for ticket resolution</li><li>Flag gaps or outdated procedures in KB for update</li><li>Provide tailored support based on assigned client verticals</li><li>Participate in Slack discussions for ticket triage and peer support</li><li>Support outbound ticket follow-ups and proactive outreach via phone and email</li></ul>
Performance Metrics:<ul><li>SLA Resolution Compliance (%)</li><li>First Contact Resolution Rate</li><li>Ticket Escalation Accuracy</li><li>Knowledgebase Contribution Frequency</li></ul>
Requirements:
<ul><li>Customer service experience in IT or technical support</li><li>Familiarity with CMS platforms and digital signage hardware</li><li>Strong communication and time management skills</li><li>Experience with Freshdesk or similar ticketing systems</li><li>Basic understanding of networking, routing, and PC hardware</li></ul>
At ComQi, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.
If this sounds like a great fit, we look forward to your application!</div>

Help Desk Agent (Level 1)

Almo Corporation

<div>
 
 Position Summary
 
 
 
 Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.
 
 
 
 What You Will Do In This Role
 
 
 
 <ul>
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 Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
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 Perform troubleshooting through diagnostic techniques and pertinent questions
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 Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
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 Direct unresolved issues to the next level of support personnel
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 Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
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 Follow up with users to ensure full resolution of issues
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 Deploy, install and manage computers and other devices in accordance with corporate standards
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 Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
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 Assist with monitoring and maintaining inventory of all hardware and software in use by the company
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 Other related duties as required
 
 
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 </ul>
 
 Requirements
 
 
 
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 Previous experience as an IT Help Desk Technician or Field Technician
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 A strong working knowledge of computer systems, hardware and software
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 Basic understanding of networking principals
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 Ability to diagnose and resolve technical issues
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 Excellent communication and interpersonal skills
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 Professional demeanor at all times
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 Demonstrated organizational ability and follow-through
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 Ability to work within a team setting while demonstrating self-sufficiency and independence
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 Ability to work in a fast paced, dynamic environment
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 Interest in learning new technologies and keeping current with those used in the environment supported
 
 
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 </ul>
 
 Great If You Have
 
 
 
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 Experience with Active Directory and Office 365
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 Related certifications (ie. CompTIA A+, Microsoft)
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 Related Post-Secondary Education or College degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we look for in a candidate:
 
 
 
 <ul>
 <li>
 Associates Degree or higher; IT related is preferred OR equipment experience
 </li>
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 5+ years of experience
 </li>
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 Proficiency or knowledge of Microsoft Office Suite
 </li>
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 Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
 </li>
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 Ability to work well under pressure, prioritize, and meet established goals in a timely manner
 </li>
 <li>
 Strong written and verbal communication, time management, and record keeping skills
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
</div>

Help Desk Support

Conexess Group

<div>
 
 Tier 1 Service Desk / Technical Support Representative
 
 
 
 
 United States &ndash; 100% Remote after training (1-2 weeks on-site Ann Arbor, MI)
 
 
 Shift - Either 11am - 8pm or 12pm - 9pm ET
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user questions via Five 9, MS Teams call, email, chat, and ServiceNow ticketing system.
 </li>
 <li>
 Diagnose and resolve basic hardware, software, and network issues.
 </li>
 <li>
 Log and track support requests using ServiceNow.
 </li>
 <li>
 Provide step-by-step guidance to users for resolving issues.
 </li>
 <li>
 Escalate unresolved or complex problems to Tier 2 support or other IT teams with details notes of basic troubleshooting that was completed by Tier 1.
 </li>
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 Maintain accurate documentation of all interactions and resolutions from phone calls, Teams calls, chat, email, etc.
 </li>
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 Follow standard operating procedures and service level agreements (SLAs)
 </li>
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 Assist with password resets, maintaining security requirements.
 </li>
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 Complete access provisioning requests following standard SLA and communicating with end suer throughout the process.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Basic understanding of operating systems (Windows 10/11, macOS), Office 365 suite, Active Directory, Azure/Intune.
 </li>
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 Ability to follow scripts and troubleshooting guides.
 </li>
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 Ability to write troubleshooting guides and updated documentation for resolutions or new processes.
 </li>
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 Familiarity with Five9 telephony software and ServiceNow ticketing system.
 </li>
 <li>
 Associates degree or IT certifications like CompTIA A+ (Or 1-2 years of equivalent work experience)
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 Strong problem-solving mindset and attention to detail.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
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 Patience and empathy when dealing with frustrated users.
 </li>
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 Ability to multitask and manage time effectively.
 </li>
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 Willingness to learn and grow into elevated role within the team.
 </li>
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 Team-oriented mindset with a proactive attitude.
 </li>
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 Highly reliable work ethic.
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 </ul>
</div>

Tier 1 Service Desk Rep - 100% Remote after training (2 weeks on-site Ann Arbor, MI)

<div>Accelerate your career at RXO
 
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
<ul><li>Support Sales with managing the branch&rsquo;s key accounts
</li><li>Enter loads and confirm notes about the status of shipments
</li><li>Schedule pickup and delivery appointments with warehouses and customers
</li><li>Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
</li><li>Handle any issues that arise on shipments and share information and updates with the customer
</li><li>Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
</li><li>Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
</li><li>Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
</li><li>Monitor report cards
</li></ul>What you&rsquo;ll need to excel:
At a minimum, you&rsquo;ll need:
<ul><li>Excellent verbal and written communication skills
</li><li>Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
</li><li>The ability to work in a fast-paced environment
</li></ul>It&rsquo;d be great if you also have:
<ul><li>1 year of sales or customer service experience
</li><li>1 year of related experience and/or training, and a general understanding of the transportation industry
</li><li>Solid attention to detail and follow-up skills with experience identifying and resolving problems
</li></ul>In this role, you&rsquo;ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We&rsquo;re a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you&rsquo;re driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
<ul><li>Comprehensive medical, dental, and vision plans
</li><li>401(k) retirement plan with up to 5% company match
</li><li>Pre-tax accounts to help streamline eligible expenses
</li><li>Company-paid disability and life insurance
</li><li>Employee Assistance Program (EAP)
</li><li>Career and Leadership Development Programs
</li><li>Paid time off, company holidays, and volunteer days
</li></ul>Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
 
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.</div>

Rep, Customer Ops

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