help desk rep

Rochester Regional Health

<div>Job Title: Service Desk Representative
Department: Support Services
Location: Riedman Remote
Hours Per Week: 40
Schedule: Day Shift- Sunday, Monday, Tuesday, Wednesday, Thursday, -7:00 am - 3:30 pm
Position Summary:
The primary function of the Information Services and Technology Service Desk is to be the first point of contact for customers to report incidents and requests for IT services. Service Desk Representatives provide exceptional customer service and technical support to deliver solutions to internal Rochester Regional Health customers through multiple contact channels, including phone, email, and chat. Service Desk Representatives address and resolve customer inquiries, requests, and incidents and maintain a high percentage of first contact resolution. Issues that the Service Desk Representative cannot resolve are to be escalated to the appropriate team per escalation processes.
Service Desk Representative must log all reported issues and requests in the Service Management System and include relevant information concisely and accurately. Additionally, Service Desk Representatives are responsible for ensuring that each interaction with a customer results in a positive experience that adds value and enables success.
Service Desk Representatives must be well organized, able to work independently in a dynamic, fast-paced environment. The Service Desk Representative must be able to multi-task, prioritize workload and should have solid decision making skills. 
Key Responsibilities:<ul><li>
Provide outstanding telephone, email, and chat support to our internal and external end users.</li><li>
Reactively resolve technical issues.</li><li>
Influence creative solutions to maximize the efficiency of technology within the Rochester General Health System.</li><li>
Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience.</li><li>
Troubleshoot technical issues concerning the products and services offered to all team members of the RGHS organization.</li><li>
Resolve specific Tier One technical issues, such as password resets through Active Directory, virtual drive mapping, and mobile device support.</li><li>
Manages incident tickets within the Incident Management guidelines and procedures.</li><li>
Provides quality, timely, and accurate end to end support of any issues within functional area of responsibility. This includes ticketing and notification/communication of the incident in the ticketing system.</li><li>
Strictly adhere to Tier One specific performance metrics, such as Availability to Help Incoming Callers, First Call Resolution, and Customer Satisfaction Survey results.</li><li>
Ensures timely business delivery with pre-determined Service Level Agreements.</li><li>
Performs other duties as assigned.</li></ul>
Desired Attributes:<ul><li>
Exceptional customer service focus and interpersonal skills</li><li>
Must be able to communicate professionally, effectively, and courteously with customers and coworkers, using a variety of communication formats (email, chat, in-person, telephone)</li><li>
Successfully completes tasks in a timely manner</li><li>
Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business</li><li>
Proven ability to communicate complex technical problems in &ldquo;customer friendly&rdquo; language</li><li>
Ability to demonstrate basic and effective troubleshooting skills with hardware (PCs, printers, mobile devices, etc.) and software applications (Windows, Office, ERP, EHR, iOS, etc.)</li><li>
Knowledge of the Microsoft Office Suite</li><li>
Well organized with the ability to multi-task and prioritize workload</li><li>
Assist the event coordinator during system or application interruptions with the ability to react quickly to minimize the impact to our customers</li><li>
Must be able to use online knowledge systems and search for reference procedures and work aids</li><li>
Experience with basic network tools (ping, nslookup, traceroute, etc)</li><li>
2 years of over-the-phone technical support experience in a fast-paced Service/Help Desk environment</li><li>
High school diploma or equivalent preferred</li></ul>
Minimum Qualifications: NA 
Required Licensure/Certification Skills: &bull;None
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee&rsquo;s physician or delegate will be considered for accommodations.
PAY RANGE:
$19.00 - $23.25<div><div><div><div><div><div><div>
CITY:</div></div></div></div></div></div></div>
Rochester<div><div><div><div><div><div><div>
POSTAL CODE:</div></div></div></div></div></div></div>
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.</div>

Service Desk Representative

MaxRemind

Job Title: Patient Help Desk OfficerJob Description: MaxRemind is seeking a Patient Help Desk Officer to handle patient calls and provide basic assistance regarding billing, payments, and insurance queries. The ideal candidate should have strong communication skills and the ability to maintain professionalism while interacting with patients.Responsibilities:<ul><li>Answer incoming patient calls in a professional and courteous manner.</li><li>Respond to basic questions related to billing, payments, and insurance.</li><li>Accurately document patient interactions in the system.</li><li>Maintain patient confidentiality and comply with HIPAA regulations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Willingness to work in the night shift.</li><li>Strong verbal and written communication skills in English.</li><li>Customer service experience (healthcare or call center preferred).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Dinner and tea provided.</li><li>Professional growth and development opportunities.</li><li>Supportive work environment.</li></ul>Location: Near Old Airport Road, Fazal Town Phase 2, Rawalpindi Shift: 7:00 PM &ndash; 4:00 AM (Mon&ndash;Fri) Job Type: Full-time (Onsite)How to Apply: Send your CV to hr@maxremind.com or contact 051-5161232Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Patient Help Desk

Sync1 Systems

<div>JOB SUMMARY 
Are you ready for a rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are seeking a motivated Help Desk Support I professional to join our dedicated team and provide exceptional customer service. The Loan Origination System (LOS) Software Support Level 1 is responsible for providing initial technical support to end-users on LOS software applications. This role involves troubleshooting common issues, resolving user inquiries, applying software updates after hours, and escalating complex problems to higher-level support teams. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a basic understanding of loan origination processes. 
JOB RESPONSIBILITIES
<ul>
<li>Respond to telephone, email, and online requests for software technical support.</li>
<li>Research and resolve technical problems of moderate complexity.</li>
<li>Document, track, and monitor problems using applicable systems and tools.</li>
<li>Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.</li>
<li>Install software updates to meet client needs, which requires after-hours availability.</li>
<li>Maintain detailed records in the ticketing system of daily interactions with customers, reported issues, and completed solutions.</li>
<li>Increase personal technical and lending knowledge through internal and external resources.</li>
<li>Create documentation and procedures to assist clients and internal resources.</li>
<li>Collaborate with technical staff and clients to establish goals and objectives for system improvements.</li></ul> 


JOB SKILLS 
Required:
<ul>
<li>Bachelor&rsquo;s degree in a technical field OR equivalent experience.</li>
<li>3+ years of help desk or technical support experience.</li>
<li>Basic understanding of loan origination processes and terminology.</li>
<li>Self-starter with the ability to quickly learn with minimal supervision.</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Strong communication skills.</li>
<li>Ability to stay calm and professional in all circumstances.</li>
<li>Ability to quickly identify problems, form solutions, and execute troubleshooting procedures.</li></ul> 


Preferred:
<ul>
<li>General knowledge of lending practices.</li>
<li>Experience in FinTech or lending industry.</li>
<li>Familiarity with the Azure Cloud Platform.</li>
<li>Basic SQL knowledge.</li>
<li>Experience using the ZenDesk support ticket platform.</li></ul> 
 
Benefits Include:
<ul>
<li>401(k) with company match</li>
<li>Medical, Dental, Vision</li>
<li>FSA/DCA</li>
<li>Life Insurance</li>
<li>Short &amp; Long-Term Disability</li>
<li>Generous PTO + Paid Holidays</li></ul> 


Job Type: Full-time

 Salary: Commensurate with experience

 Location: Remote, hybrid, or in-office options available. Company is based in Austin, Texas.

 Must be legally authorized to work in the U.S. without sponsorship.</div>

Help Desk Support I

The Farmers Bank

<div>Description: 
The Customer Care Rep Summer role allows employees to fully execute on The Farmers Bank brand purpose: To Care, Educate &amp; Serve to Inspire a better future for all. A Customer Care Rep Summer can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Customer Care Rep Summer is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Customer Care Rep Summer may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.
Requirements: 
Job Responsibilities
1. Customer Service and Sales.
2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. Engage customers by following up through onboarding or campaigns
5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. Other Duties as Assigned. 
Competencies Required
1. Competency #1: Customer Relations<ul><li>The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.</li></ul>
2. Competency #2: Attitude<ul><li>The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.</li></ul>
3. Competency #3: Accountability<ul><li>The degree which one is answerable and responsible for actions and performance either individually or on a team</li></ul>
4. Competency #4: Teamwork &amp; Cooperation / Organization Relations<ul><li>The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.</li></ul>
5. Competency #5: Attention to Detail<ul><li>The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.</li></ul>
6. Competency #6: Job Knowledge (Basic)<ul><li>The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.</li></ul>
7. Competency #7: Productivity<ul><li>The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.</li></ul></div>

Customer Care Representative Summer

Asante

<div><div><div>Req #: 25111 
Entity: Asante Physician Partners 
Location: Ashland, OR 
Department: Int Med - Ashland 
Shift: Primarily Mon - Fri / 8AM - 5PM 
Union Position: No 
FTE: 1.000000 
Schedule: Full Time 
Salary: Depending on qualifications</div><div><div> 
</div></div></div><div>Patient Service Representative
Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM
For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.
Starting Wage:
<ul><li>PSR1- $16.99-$23.38 per hour, depending on experience</li><li>
PSR2- $18.09-$24.88 per hour, depending on experience
</li></ul>Position Summary
The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.
The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patients' accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.
Qualifications
Required experience for the Patient Service Rep 1 level:
<ul><li>Previous clerical, administrative, healthcare, or customer service experience, or equivalent education.</li></ul>
Required experience for the Patient Service Rep 2 level:
<ul><li>Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting.</li></ul>
Total Rewards
We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:<ul><li>
Competitive Pay: Hourly and salaried positions earn market-based compensation.
</li><li>Health &amp; Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.</li><li>
Retirement Savings: Employer-sponsored retirement plan with company contribution and match.</li><li>
Paid Time Off: Generous ETO for part-time and above employees.</li><li>
Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program</li><li>
Additional Benefits: Life insurance, disability coverage, and employee assistance programs.</li></ul>
At Asante, we are guided by our values:
Excellence - Respect - Honesty - Service - Teamwork
Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.</div></div>

Patient Service Representative

Rail Events Productions Inc

<div>Job Title: Assistant Front of House Manager - Harry Potter&trade;: A Hogwarts Express Adventure
Division/Department: Rail Events Production/Management
Reports to: Front of House &amp; Business Manager
Type of position: Hourly/Non-Exempt
Employee Classification: Seasonal
Compensation: $24.50/hr
Job Summary
The Assistant Front of House &amp; Business Manager for Rail Events Productions Inc. (REP) acts as a primary REP representative and onsite Front of House and Business Manager when the Front of House Manager is unavailable, and responsible for all aspects of business in coordination with the REP Business Manager and the American Heritage Railways Accounting and Human Resource departments, customer service, ticketing, food service, retail, communications between production and train operations, and oversite of third-party contractors.
Essential Duties and Responsibilities
Work with the REP management team during preproduction, assist with day-to-day operations during the event, and participate in postproduction load-out
Maintain oversite of Box Office, Food &amp; Beverage, and Retail Staff during the event as well as throughout load-in and load-out
Become familiar with the ticketing system Etix
Work closely with the Etix Client Service Representatives and the Business Manager for all customer and ticketing system needs
Primary customer service manager when the need arises and FOH Manager needs assistance, including onboard seating issues
Conduct daily safety briefings and handle all incident reporting for passengers and employees, when FOH Manager needs assistance
Coordinate with the Stage Manager for a safe release of the train for each departure, be present on the platform upon return, when FOH Manager needs assistance
Work with the Box Office, Food &amp; Beverage and Retail Supervisors to maintain a weekly amenities inventory
Work with the Food &amp; Beverage Supervisor and staff to ensure the quality and schedule are maintained and assist when needed
Become familiar with railroad safety rules and help oversee the event staff&rsquo;s adherence to safety
Assist onboard production with any amenities or hospitality items that are necessary during or between runs
Work with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers
Be able to manage the FOH department during times when the Front of House &amp;
Business Manager is away from the Front of House
Prepare Top of Day and End of Day Reports and distribute them to appropriate parties, when FOH Manager needs assistance
Daily communications with all internal departments to ensure a smooth run of the event as well as external contractors and passengers
Other duties as assigned
Qualifications
Front desk, reservation, customer service experience preferred
Experience and ability problem solving and leading a team in a live show setting preferred
Experience with special events and managing events preferred
Strong leadership skills
Possess a well-spoken manner for in-person communications
Self-motivation and attention to detail
Physically capable of lifting heavy objects
Must be 18 or over
Work Environment
Majority of work is performed onsite in an event space setting
Varying temperatures and weather conditions; both indoor and outdoor
Varied schedule requiring evenings, weekends, and overtime
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
What&rsquo;s in it for you
Serve others and create a world of make believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all &ndash; big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Working on Harry Potter&trade; A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
All characters and elements &copy; &amp; &trade; Warner Bros. Entertainment Inc. Publishing Rights &copy; JKR.</div>

REP Assistant Front of House Manager - Harry Potter: A Hogwarts Express Adventure

Rollover Rep

Job descriptionCustomer Service Rep / Admissions Support Rep - Work from home!Requirements:<ul><li>Previous call center experience - remote experience a plus!</li><li>Healthcare/medical experience</li><li>Strong phone contact handling skills and active listening</li><li>Excellent communication skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Motivated to help people and make a real difference</li></ul>Available Schedules (All times are in Pacific):Days, Evenings, OvernightPT and FT hours available. One weekend day required.What is Rollover Rep?At Rollover Rep, we help people struggling with behavioral and mental health conditions reach a voice; not a voicemail. When admissions teams are unavailable, we help callers with the initial admissions process by collecting brief information. We assist providers across the country by answering their inbound calls, ensuring that no one misses this opportunity for help. Patients who reach out may struggle with substance use disorder, mental health conditions, eating disorders and other diagnoses. The caller is at a critical moment where help is needed and Rollover Rep is here to answer the call. We are a diverse and tight-knit team, 100% remote, with an exciting, group dynamic!Job OverviewRollover Rep is experiencing unprecedented growth in 2025 and we are looking for the right candidates to join our team. As part of our growing business, we are looking for candidates that can help give high-quality service to our clients&rsquo; inbound calls, while maintaining an empathetic and compassionate demeanor. All inbound calls will be answered through a softphone service via the internet, relevant case information is gathered in order to guide the caller forward in the admissions process, and then all collected data is securely sent to our partnered clients for their review and follow-up.Pay + benefits:<ul><li>Hard-working and dedicated employees have lots of room for growth!</li><li>Health, Dental, Vision and 401K benefits for full-time employees</li><li>Fully remote with a fun, start-up vibe</li><li>Supportive team culture</li><li>Make a positive difference in people's lives every day</li></ul>Technical requirements:<ul><li>PC only (no macs, chromebooks, iPads, tablets, etc.)</li><li>System memory 8GB or higher</li><li>Windows 10 OS or higher</li><li>Internet download speeds of 128 kbps or higher</li></ul>Work Location:<ul><li>Fully Remote:</li><li>Must reside in one of the following states: AL, GA, TN, TX, AR, MI, PA, VA</li></ul>Work Remotely<ul><li>Yes</li></ul>Job Types: Full-time, Part-timePay: Base starts at $14 per hour, eligible for bonus on top of base rateJob Types: Full-time, Part-timePay: From $14.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Location:<ul><li>Texas (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li><li>Overnight Shift (Preferred)</li></ul>Work Location: Remote

Remote Customer Service Rep

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