help desk representative

MaxRemind

Job Title: Patient Help Desk OfficerJob Description: MaxRemind is seeking a Patient Help Desk Officer to handle patient calls and provide basic assistance regarding billing, payments, and insurance queries. The ideal candidate should have strong communication skills and the ability to maintain professionalism while interacting with patients.Responsibilities:<ul><li>Answer incoming patient calls in a professional and courteous manner.</li><li>Respond to basic questions related to billing, payments, and insurance.</li><li>Accurately document patient interactions in the system.</li><li>Maintain patient confidentiality and comply with HIPAA regulations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Willingness to work in the night shift.</li><li>Strong verbal and written communication skills in English.</li><li>Customer service experience (healthcare or call center preferred).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Dinner and tea provided.</li><li>Professional growth and development opportunities.</li><li>Supportive work environment.</li></ul>Location: Near Old Airport Road, Fazal Town Phase 2, Rawalpindi Shift: 7:00 PM &ndash; 4:00 AM (Mon&ndash;Fri) Job Type: Full-time (Onsite)How to Apply: Send your CV to hr@maxremind.com or contact 051-5161232Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Patient Help Desk

Rochester Regional Health

<div>Job Title: Service Desk Representative
Department: Support Services
Location: Riedman Remote
Hours Per Week: 40
Schedule: Day Shift- Sunday, Monday, Tuesday, Wednesday, Thursday, -7:00 am - 3:30 pm
Position Summary:
The primary function of the Information Services and Technology Service Desk is to be the first point of contact for customers to report incidents and requests for IT services. Service Desk Representatives provide exceptional customer service and technical support to deliver solutions to internal Rochester Regional Health customers through multiple contact channels, including phone, email, and chat. Service Desk Representatives address and resolve customer inquiries, requests, and incidents and maintain a high percentage of first contact resolution. Issues that the Service Desk Representative cannot resolve are to be escalated to the appropriate team per escalation processes.
Service Desk Representative must log all reported issues and requests in the Service Management System and include relevant information concisely and accurately. Additionally, Service Desk Representatives are responsible for ensuring that each interaction with a customer results in a positive experience that adds value and enables success.
Service Desk Representatives must be well organized, able to work independently in a dynamic, fast-paced environment. The Service Desk Representative must be able to multi-task, prioritize workload and should have solid decision making skills. 
Key Responsibilities:<ul><li>
Provide outstanding telephone, email, and chat support to our internal and external end users.</li><li>
Reactively resolve technical issues.</li><li>
Influence creative solutions to maximize the efficiency of technology within the Rochester General Health System.</li><li>
Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience.</li><li>
Troubleshoot technical issues concerning the products and services offered to all team members of the RGHS organization.</li><li>
Resolve specific Tier One technical issues, such as password resets through Active Directory, virtual drive mapping, and mobile device support.</li><li>
Manages incident tickets within the Incident Management guidelines and procedures.</li><li>
Provides quality, timely, and accurate end to end support of any issues within functional area of responsibility. This includes ticketing and notification/communication of the incident in the ticketing system.</li><li>
Strictly adhere to Tier One specific performance metrics, such as Availability to Help Incoming Callers, First Call Resolution, and Customer Satisfaction Survey results.</li><li>
Ensures timely business delivery with pre-determined Service Level Agreements.</li><li>
Performs other duties as assigned.</li></ul>
Desired Attributes:<ul><li>
Exceptional customer service focus and interpersonal skills</li><li>
Must be able to communicate professionally, effectively, and courteously with customers and coworkers, using a variety of communication formats (email, chat, in-person, telephone)</li><li>
Successfully completes tasks in a timely manner</li><li>
Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business</li><li>
Proven ability to communicate complex technical problems in &ldquo;customer friendly&rdquo; language</li><li>
Ability to demonstrate basic and effective troubleshooting skills with hardware (PCs, printers, mobile devices, etc.) and software applications (Windows, Office, ERP, EHR, iOS, etc.)</li><li>
Knowledge of the Microsoft Office Suite</li><li>
Well organized with the ability to multi-task and prioritize workload</li><li>
Assist the event coordinator during system or application interruptions with the ability to react quickly to minimize the impact to our customers</li><li>
Must be able to use online knowledge systems and search for reference procedures and work aids</li><li>
Experience with basic network tools (ping, nslookup, traceroute, etc)</li><li>
2 years of over-the-phone technical support experience in a fast-paced Service/Help Desk environment</li><li>
High school diploma or equivalent preferred</li></ul>
Minimum Qualifications: NA 
Required Licensure/Certification Skills: &bull;None
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee&rsquo;s physician or delegate will be considered for accommodations.
PAY RANGE:
$19.00 - $23.25<div><div><div><div><div><div><div>
CITY:</div></div></div></div></div></div></div>
Rochester<div><div><div><div><div><div><div>
POSTAL CODE:</div></div></div></div></div></div></div>
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.</div>

Service Desk Representative

Georgia Farm Bureau

<div>THIS POSITION WILL INITIALLY BE BASED IN THE HOME OFFICE LOCATED IN MACON GA WITH THE POSSIBILITY TO TRANSITION TO WORK HYBRID AFTER TRAINING AND CONTINGENT UPON JOB PERFORMANCE.

DESCRIPTION OF ESSENTIAL DUTIES:
<div>
<ul><li>Assist GFB employees and County Office personnel, primarily via the telephone, in accomplishing their corporate mission by transferring their knowledge and understanding of the technology to the employee for their use in performing their part in providing service to our members.</li></ul>
<ul><li>Independently research, resolve and document production problems and questions.</li></ul>
<ul><li>Develop support team technical procedural documentation.</li></ul>
<ul><li>Send communications to the user community regarding system availability and status.</li></ul>
<ul><li>Proactively monitor and troubleshoot as necessary the connectivity between the county offices and the home office to ensure users have access to the data and information they need to service our members. Also troubleshoot user connectivity failures in the home office.</li></ul>
<ul><li>Assist with the setup and configuration required to enable system access by authorized users.</li></ul>
<ul><li>Assist with hardware/software testing and performance measurements.</li></ul>
<ul><li>Must be able to assume the duties and responsibilities of the Support Desk Specialist I position.</li></ul>
</div>
OTHER RESPONSIBILITIES/REQUIREMENTS
<div>
<ul><li>May be assigned to develop technical user documentation as well as Support Desk procedural documentation</li></ul>
<ul><li>Keep current on IT systems and infrastructure</li></ul>
<ul><li>Track ticket resolution and document results</li></ul>
</div>
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

A bachelor's degree and 3 years experience as a Help Desk Representative in a technology field or an Associates Degree and 4 years experience in a technology field or a High School Diploma/equivalent and 6 years experience as a help desk representative in a technology field; must successfully attained the 28 hours of study for Customer Service Certification within 60 days of employment; working knowledge of Win7 OS or greater, PC hardware in a LAN/WAN environment; strong knowledge of standard PC application software (MS Office Suite), effective interpersonal skills, excellent verbal and written communication skills required. Knowledge of GFBMIC communications network and configurations preferred.

 REASONING SKILLS:

Use the software detailed in the Computer Skills section below as well as their knowledge of PC hardware, peripherals, communication equipment to diagnosis and resolve client issues. The diagnostic process includes probing the caller for appropriate situational data, prioritize the severity of the issue, solve the issue through instructions to the caller or by remoting in to the appropriate hardware device. The incumbent must through the above techniques identify the root problem, then develop the steps to resolve the problem. The incumbent may choose to step the caller through the resolution or to acquire access to their PC to resolve the issue.

If the issue cannot be resolved, follow proper escalation procedures. For escalated calls, the case will be tracked with the caller throughout the process until resolved.

 COMPUTER SKILLS:
The Support Desk Specialist II must possess advanced level PC operating system/hardware and application usage skills.

See application list below.

ITSM What&rsquo;sUpGold Remote Support Software

AD Support IBM-Netview IBM-TopSecret

MS Office Terminal Emulation VPN

GFB In-house developed application software Sapiens/SR Product Suite

See hardware list below.
<div>
<ul><li>Router/Switches/Modem - tier two communication diagnosis.</li></ul>
<ul><li>PC - tier two PC (desktop/laptop) component diagnosis. Includes hard drives, monitors/speaker bar, NIC, CD/DVD drives and power supply</li></ul>
<ul><li>Printer/Scanner/Fax/Cameras/SmartPhones and other USB devices</li></ul>
</div>
 SUPERVISORY RESPONSIBILITIES:
None.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee must regularly lift and/or move up to 20 pounds. Specific vision requirements by this job include close vision and the ability to adjust focus.

OTHER JOB RESPONSIBILITIES:

On rare occasion, travel to our county offices may be required. Overnight stays possible. Some employee development training classes may be required. These classes are typically taught in Atlanta. Overnight stays may be required.

In order to drive a company vehicle, the Support Desk Specialist II must have and maintain a valid Georgia driver&rsquo;s license and maintain a driving record that complies with the underwriting guides for the Mutual Insurance Company.

EOE M/F/D/V AA

#LI-Onsite</div>

IT Support Desk Specialist II

Revolve

<div><div>Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel? 
Main purpose of the Spanish Customer Service Representative (TX/ID/NV) role:
Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed. 
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Answering inbound telephone calls and providing excellent customer support</li><li>
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism</li><li>
Responsible for researching and resolving complaints to ensure customer retention and satisfaction</li><li>
Follow up on all written correspondence and escalate to customer service manager on duty as necessary</li><li>
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction</li></ul>
Required Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>
Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken</li><li>
Ability to work in a team environment</li><li>
Ability to give and receive honest and direct feedback</li><li>
Strong customer orientation with desire and willingness to help</li><li>
Strong verbal and written communication skills</li><li>
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output</li><li>
Knowledge of apparel construction and fabrication and various fashion categories</li><li>
Ability to work required overtime when business needs warrant</li><li>
Schedule flexibility as shifts can change based on needs of our customers</li></ul>
Remote Work Requirements:<ul><li>
Ability to work autonomously in a virtual environment</li><li>
Must be reachable and available by telephone, email, and instant message during work hours</li><li>
Ability to meet set productivity standards on an ongoing basis</li><li>
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)</li><li>
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)</li><li>
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)</li></ul>
Remote Work Requirements:<ul><li>
Ability to work autonomously in a virtual environment</li><li>
Must be reachable and available by telephone, email, and instant message during work hours</li><li>
Ability to meet set productivity standards on an ongoing basis</li><li>
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)</li><li>
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)</li><li>
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)</li></ul>
Minimum candidate qualifications:<ul><li>
Excellent English and Spanish spoken and written language skills</li><li>
Experience with Microsoft word and excel</li><li>
High School Diploma</li><li>
Type 50+ words per minute</li></ul>
Preferred qualifications:<ul><li>
1+ years in Customer Service, help desk or call center experience</li><li>
Type 60+ words per minute</li><li>
Working knowledge of website navigation</li></ul> 
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day. 
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
A reasonable estimate of the current base salary range is $18 - $20/hr. 
ATTENTION:
After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.</div></div>

Customer Service Rep

REVOLVE

<div>
 &nbsp;
 
 
 
 Meet REVOLVE:&nbsp;
 
 
 
 
 REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 
 
 
 At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. &nbsp;With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. &nbsp;It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. &nbsp;In return, we promise to keep REVOLVE a company where inspired people will always thrive. &nbsp;
 
 
 
 To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or .
 
 
 
 Are you ready to set the standard for Premium apparel?
 
 
 
 
 
 
 
 
 
 Main purpose of the&nbsp;
 
 
 
 
 Spanish Customer Service&nbsp;
 
 
 
 
 Representative (TX/ID/NV)
 
 
 
 
 &nbsp;role:
 
 
 
 
 
 Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
 
 
 
 
 
 
 
 
 
 Major Responsibilities:
 
 
 
 
 
 Essential Duties and Responsibilities include the following. &nbsp;Other duties may be assigned.
 
 
 <ul>
 
 <li>
 Answering inbound telephone calls and providing excellent customer support
 </li>
 
 <li>
 Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
 </li>
 
 <li>
 Responsible for researching and resolving complaints to ensure customer retention and satisfaction
 </li>
 
 <li>
 Follow up on all written correspondence and escalate to customer service manager on duty as necessary&nbsp;
 </li>
 
 <li>
 Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
 </li>
 
 </ul>
 
 
 
 
 Required Competencies:
 
 
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 <ul>
 
 <li>
 Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
 </li>
 
 <li>
 Ability to work in a team environment&nbsp;
 </li>
 
 <li>
 Ability to give and receive honest and direct feedback
 </li>
 
 <li>
 Strong customer orientation with desire and willingness to help
 </li>
 
 <li>
 Strong verbal and written communication skills
 </li>
 
 <li>
 Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output&nbsp;
 </li>
 
 <li>
 Knowledge of apparel construction and fabrication and various fashion categories&nbsp;
 </li>
 
 <li>
 Ability to work required overtime when business needs warrant
 </li>
 
 <li>
 Schedule flexibility as shifts can change based on needs of our customers
 </li>
 
 </ul>
 
 
 
 
 Remote Work Requirements:&nbsp;
 
 
 
 
 <ul>
 
 <li>
 Ability to work autonomously in a virtual environment
 </li>
 
 <li>
 Must be reachable and available by telephone, email, and instant message during work hours
 </li>
 
 <li>
 Ability to meet set productivity standards on an ongoing basis
 </li>
 
 <li>
 Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 </li>
 
 <li>
 Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 </li>
 
 <li>
 Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 </li>
 
 </ul>
 
 
 
 
 Remote Work Requirements:
 
 
 
 
 <ul>
 
 <li>
 Ability to work autonomously in a virtual environment
 </li>
 
 <li>
 Must be reachable and available by telephone, email, and instant message during work hours
 </li>
 
 <li>
 Ability to meet set productivity standards on an ongoing basis
 </li>
 
 <li>
 Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 </li>
 
 <li>
 Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 </li>
 
 <li>
 Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 </li>
 
 </ul>
 
 
 
 
 Minimum candidate qualifications:
 
 
 
 
 <ul>
 
 <li>
 Excellent English and Spanish spoken and written language skills
 </li>
 
 <li>
 Experience with Microsoft word and excel&nbsp;
 </li>
 
 <li>
 High School Diploma
 </li>
 
 <li>
 Type 50+ words per minute&nbsp;
 </li>
 
 </ul>
 
 
 
 
 Preferred qualifications:
 
 
 
 
 <ul>
 
 <li>
 1+ years in Customer Service, help desk or call center experience&nbsp;
 </li>
 
 <li>
 Type 60+ words per minute&nbsp;
 </li>
 
 <li>
 Working knowledge of website navigation&nbsp;
 
 
 </li>
 
 </ul>
 
 
 A successful candidate works well in a dynamic environment with minimal supervision. &nbsp;At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.
 
 
 
 
 
 
 
 For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
 
 
 
 A reasonable estimate of the current base salary range is $18 - $20/hr.
 
 
 
 
 
 
 
 
 
 ATTENTION:
 
 
 
 
 
 After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
 
</div>

Booz Allen Hamilton

<div>Customer Care Representative
The Opportunity:
Provide front-line customer service and support to employees and vendors on non-IT related issues. Apply basic principles, theories, and concepts and limited industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision. Due to the nature of work performed within this facility, U.S. citizenship is required.
You Have:<ul><li>
2+ years of experience in customer service</li><li>
Experience using Microsoft Office programs such as Word, Excel, and Outlook</li><li>
Ability to work independently and multitask through to completion</li><li>
Ability to build strong relationships with COE partners and the business sectors to improve delivery</li><li>
HS diploma or GED</li></ul>
Nice If You Have:<ul><li>
Experience working in a Help Desk or Contact Center environment
</li><li>Experience applying detailed focus on data and processes to ensure data integrity</li><li>
Ability to use multiple applications and databases in a fast-paced environment</li><li>
Ability to communicate clearly via email or phone</li><li>
Possession of excellent listening skills</li><li>
Possession of excellent research and problem-solving skills</li><li>
Bachelor's degree</li></ul>
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model 
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.<ul><li>
If this position is listed as remote or hybrid, you&rsquo;ll periodically work from a Booz Allen or client site facility.</li><li>
If this position is listed as onsite, you&rsquo;ll work with colleagues and clients in person, as needed for the specific role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Customer Care Representative

MeshSquare

Mesh Sq are looking for a Bilingual Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role.Responsibilities:Answering inbound patient calls and scheduling appointments.Adding new patients to the system if it does not exist already.Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc.Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office.Handle other duties as needed.Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.Identify client needs, and respond in a professional, efficient, and courteous manner.Solve queries from patients regarding their medical issuesHandling Front Desk (USA)2 to 3 years of hands-on experience in customer support and any call center experience.Requirements:Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)Experience in MS Office (Word, Excel, PP)Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer supportAvailable to work during US working hoursIf you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@meshsq.com by 30th April 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.Job Rewards and BenefitsPaid LeavesLucrative Monthly Bonuses (TBD)HR BonusInflation BonusPromotionIncrementsMedical (TBD)Employee Equity Funds Program (EEFP)Saturday and Sunday OffTransportation allowances only for female staffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times)Office # 1, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000Special Note: This job is not for fresh candidates.Job Timing:05:30 PM To 02:30 AMJob Type: Full-timeExperience:<ul><li>Patient help desk: 2 years (Preferred)</li></ul>Work Location: In person

Patient Help Desk (Medical Billing)

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