help desk representative

Charter Solutions

<div>
 
 Charter Solutions is hiring a customer-focused Help Desk Representative to provide technical support and assistance to end users. This role is a short term, 6 week opportunity, responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. The ideal candidate is a strong communicator with solid problem-solving skills and a passion for helping others.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and network issues
 </li>
 <li>
 Resolve basic technical problems and escalate complex issues to higher-level support teams
 </li>
 <li>
 Document incidents, requests, and resolutions accurately in the ticketing system
 </li>
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 Install, configure, and maintain desktops, laptops, printers, and other peripherals
 </li>
 <li>
 Assist with user account management, password resets, and access issues
 </li>
 <li>
 Follow up with users to ensure issues are fully resolved
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent (Associate&rsquo;s or Bachelor&rsquo;s degree in IT preferred)
 </li>
 <li>
 1&ndash;3 years of experience in a help desk or technical support role
 </li>
 <li>
 Basic knowledge of Windows/Mac operating systems and Microsoft Office applications
 </li>
 <li>
 Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
 </li>
 <li>
 Strong communication and customer service skills
 </li>
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 Ability to prioritize tasks and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 CompTIA A+ or other relevant IT certifications
 </li>
 <li>
 Experience supporting Active Directory and Office 365
 </li>
 <li>
 Basic understanding of networking concepts (DNS, DHCP, VPN)
 </li>
 </ul>
 
 
 
 
 **Work is onsite only. Must be in Minneapolis. No 3rd parties***
 
 
 
</div>

Tier 1 Help Desk

Talentoma

<div>
 
 Job Title: Remote Help Desk Support
 
 
 
 
 
 
 Monthly Pay:
 
 $4,500 &ndash; $5,200
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Help Desk Support provides technical assistance and troubleshooting for users experiencing system issues.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond to support tickets
 </li>
 <li>
 Troubleshoot technical issues
 </li>
 <li>
 Provide user guidance
 </li>
 <li>
 Document solutions
 </li>
 <li>
 Escalate complex issues
 </li>
 <li>
 Maintain systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Help desk experience preferred
 </li>
 <li>
 Technical knowledge
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Remote setup
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $4,500&ndash;$5,200
 </li>
 <li>
 Remote IT support role
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 Paid training
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 Career growth
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 Stable schedule
 </li>
 </ul>
 
 
</div>

Remote Help Desk Support

SaviLinx

<div>JOB TITLE: Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance)

DEPARTMENT: Operations
REPORTS TO: Supervisor
FLSA STATUS: Non-Exempt 
OUR GUIDING PRINCIPLES:
Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement
<div>
Be Worth of Trust from all Stakeholders 
 
OVERVIEW:
 
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. 
 
ESSENTIAL FUNCTIONS:
 
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
 
Coordinates claims electronically and via telephone both in English and Spanish. 
Handles eligibility inquiries both in English and Spanish and all lines of business.
 
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
 
Ensures first call resolution through problem solving and effective call/email/chat handling.
 
Meets demands for privacy, confidentiality, precision.
 
Documents all customer information, communications in Customer Relationship Management (CRM) system.
 
Maintains a working knowledge of our clients&rsquo; requirements using a Knowledge Base.
 
Provides mentoring, training, and development to other CSRs as needed. 
 
SUPERVISORY RESPONSIBILITIY:
 
This position has no supervisor responsibility.
 
 
EXPECTED WORKDAY/HOURS:
 
This position requires full, flexible availability, although will generally be M-F 8-5. 
 
QUALIFICATIONS:
 
<ul><li>2+ years of college preferred.</li><li>2+ years of contact center experience preferred.</li><li>High school diploma or equivalent required.
</li><li>18 years of age or older
</li><li>Time management skills and the ability to work independently are essential for this role.
</li><li>Excellent organizational, written and oral communication skills both in English and Spanish.</li><li>Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
</li><li>Customer service oriented (empathetic, responsive, patient, and conscientious)
</li><li>Must have experience with maneuvering electronic data between various environments.</li><li>College degree preferred.
</li></ul> 
OTHER DUTIES:
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
EQUAL EMPLOYMENT OPPORTUNITY:
 
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER</div></div>

Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

Essentia Technologies (Pvt) Limited

What we do? We offer control room (Help Desk) services to one of the companies in United Kingdom. The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards). A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).Job Description:To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with .Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li><li>Produce appropriate customer service reports as appropriate and in a timely manner.</li><li>Provide front desk out of hour&rsquo;s service as appropriate.</li><li>Assist the Helpdesk Manager in the completion of approved project work as directed.</li><li>Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.</li><li>Pursue personal development of skills and knowledge necessary for the effective performance of the role.</li><li>Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.</li><li>Complete adequate handover to line management prior to you taking approved holiday.</li><li>Skills Requires:</li><li>Administrative experience within a business environment</li><li>Very strong attention to detail</li><li>Proven interpersonal and communication skills, both oral and written at all levels</li><li>High degree of computer literacy</li><li>Highly motivated and determined</li><li>Demonstrate the ability to understand business processes and their purpose</li><li>Team Player</li></ul>Pay: From Rs40,000.00 per monthWork Location: In person

Help Desk

All Lines Technology

<div>As a Helpdesk Representative I, you will play a vital role in supporting field technicians by preparing, configuring, and troubleshooting Dell PCs. This position combines hands-on equipment setup with remote support responsibilities. You&rsquo;ll ensure all systems are built to standard, shipped accurately, and supported effectively over the phone. This role is ideal for someone who enjoys both technical work and helping others resolve IT issues.
 
 
Key Responsibilities
 
<ul><li>Assemble and configure Dell desktop PCs for deployment
</li><li>Apply standardized imaging and setup procedures to ensure uniformity across devices
</li><li>Work directly with field technicians over the phone to guide setup and resolve hardware/software issues
</li><li>Document build steps, issues, and resolutions using internal ticketing systems
</li><li>Ensure timely staging, packaging, and shipping of PC equipment to field locations
</li><li>Coordinate with internal IT teams for escalated technical support
</li><li>Maintain an organized workspace and track inventory of devices and peripherals
</li><li>Contribute to ongoing improvement of setup documentation and support procedures
</li></ul> 
Minimum Qualifications
 
<ul><li>Associate degree or equivalent experience in Information Technology, Computer Science, or a related field
</li><li>1+ years of hands-on experience with computer hardware setup, imaging, or technical support
</li><li>Basic understanding of Windows operating systems and Dell hardware platforms
</li><li>Familiarity with IT service management concepts (e.g., ticketing systems, incident tracking)
</li><li>Ability to communicate clearly and patiently over the phone with non-technical users
</li><li>Must be able to lift and move PC equipment as needed (up to 40 lbs.)
</li></ul> 
Preferred Skills
 
<ul><li>Experience working with imaging tools and deployment utilities
</li><li>Strong troubleshooting skills for common hardware and software issues
</li><li>Understanding of remote access tools and basic networking
</li><li>Ability to work independently and manage multiple setup tasks simultaneously
</li><li>Clear and concise documentation and communication abilities</li></ul></div>

IT Helpdesk Representative

Almo Corporation

<div>
 
 Position Summary
 
 
 
 Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.
 
 
 
 What You Will Do In This Role
 
 
 
 <ul>
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 Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
 </li>
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 Perform troubleshooting through diagnostic techniques and pertinent questions
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 Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
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 Direct unresolved issues to the next level of support personnel
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 Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
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 Follow up with users to ensure full resolution of issues
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 Deploy, install and manage computers and other devices in accordance with corporate standards
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 Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
 </li>
 <li>
 Assist with monitoring and maintaining inventory of all hardware and software in use by the company
 </li>
 <li>
 Other related duties as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience as an IT Help Desk Technician or Field Technician
 </li>
 <li>
 A strong working knowledge of computer systems, hardware and software
 </li>
 <li>
 Basic understanding of networking principals
 </li>
 <li>
 Ability to diagnose and resolve technical issues
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
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 Professional demeanor at all times
 </li>
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 Demonstrated organizational ability and follow-through
 </li>
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 Ability to work within a team setting while demonstrating self-sufficiency and independence
 </li>
 <li>
 Ability to work in a fast paced, dynamic environment
 </li>
 <li>
 Interest in learning new technologies and keeping current with those used in the environment supported
 
 
 </li>
 </ul>
 
 Great If You Have
 
 
 
 <ul>
 <li>
 Experience with Active Directory and Office 365
 </li>
 <li>
 Related certifications (ie. CompTIA A+, Microsoft)
 </li>
 <li>
 Related Post-Secondary Education or College degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we look for in a candidate:
 
 
 
 <ul>
 <li>
 Associates Degree or higher; IT related is preferred OR equipment experience
 </li>
 <li>
 5+ years of experience
 </li>
 <li>
 Proficiency or knowledge of Microsoft Office Suite
 </li>
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 Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
 </li>
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 Ability to work well under pressure, prioritize, and meet established goals in a timely manner
 </li>
 <li>
 Strong written and verbal communication, time management, and record keeping skills
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
</div>

Help Desk Support

Strive BPO

Hiring: CSR &amp; Self Verifier Are you confident on calls and looking to grow your career in the BPO industry? Strive BPO (Pvt) Ltd. is hiring!Qualifications &amp; Skills:<ul><li>At least 6 months -1 years of experience in tele sales.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Positions:<ul><li>Customer Service Representative (CSR)</li><li>Self Verifier</li></ul>Campaign:<ul><li>ACA</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi </li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Support Desk Representative – Night Shift

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