help desk representative

<div><p><b>Join Teleperformance &ndash; Where Excellence Meets Opportunity!</b></p><p>
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.</p><p></p><p><b>
Why Choose Teleperformance?</b></p><p>
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.</p><p>
Utilize advanced support technologies and processes engineered to achieve outstanding results.</p><p>
We cultivate lasting client relationships and make positive contributions to our local communities.</p><p></p><p><b>
Become Part of an Exceptional Team!</b></p><p>
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.</p><p></p><p><b>
Job Description</b></p><p>
Responds to eligibility and enrollment inquiries about employee benefit programs, including but not limited to: life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensures that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed. May also answer questions about various benefits related mailings and communications. May perform research to achieve problem resolution.<br>
Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline.</p><p></p><p><b>
Be One of Our People:</b><br>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer</p><p></p><p><b>
Job Application Accommodation:</b><br>
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</p></div>

HR Help Desk Representative

Revolve

<div><div><b>Meet REVOLVE:</b><p><i>
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit </i><i>www.revolve.com</i><i>.</i></p><p>
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.</p><p>
To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.</p><p>
Are you ready to set the standard for Premium apparel?</p><p></p><p><b><br>
Main purpose of the </b><b>Spanish Customer Service </b><b>Representative (TX/ID/NV)</b><b> role:</b></p><p>
Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.</p><p></p><p><b><br>
Major Responsibilities:</b></p><p>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</p><ul><li>
Answering inbound telephone calls and providing excellent customer support</li><li>
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism</li><li>
Responsible for researching and resolving complaints to ensure customer retention and satisfaction</li><li>
Follow up on all written correspondence and escalate to customer service manager on duty as necessary</li><li>
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction</li></ul><p><b>
Required Competencies:</b></p><p>
To perform the job successfully, an individual should demonstrate the following competencies:</p><ul><li>
Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken</li><li>
Ability to work in a team environment</li><li>
Ability to give and receive honest and direct feedback</li><li>
Strong customer orientation with desire and willingness to help</li><li>
Strong verbal and written communication skills</li><li>
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output</li><li>
Knowledge of apparel construction and fabrication and various fashion categories</li><li>
Ability to work required overtime when business needs warrant</li><li>
Schedule flexibility as shifts can change based on needs of our customers</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Ability to work autonomously in a virtual environment</li><li>
Must be reachable and available by telephone, email, and instant message during work hours</li><li>
Ability to meet set productivity standards on an ongoing basis</li><li>
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)</li><li>
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)</li><li>
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Ability to work autonomously in a virtual environment</li><li>
Must be reachable and available by telephone, email, and instant message during work hours</li><li>
Ability to meet set productivity standards on an ongoing basis</li><li>
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)</li><li>
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)</li><li>
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)</li></ul><p><b>
Minimum candidate qualifications:</b></p><ul><li>
Excellent English and Spanish spoken and written language skills</li><li>
Experience with Microsoft word and excel</li><li>
High School Diploma</li><li>
Type 50+ words per minute</li></ul><p><b>
Preferred qualifications:</b></p><ul><li>
1+ years in Customer Service, help desk or call center experience</li><li>
Type 60+ words per minute</li><li>
Working knowledge of website navigation</li></ul><p><br>
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.</p><p></p><p><br>
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.</p><p>
A reasonable estimate of the current base salary range is $18 - $20/hr.</p><p></p><p><b><br>
ATTENTION:</b></p><p>
After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.</p></div></div><p></p>

Customer Service Rep (TX, NV, ID candidates only)

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to help desk inquiries promptly through various channels, including phone, email, and chat
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
  </li>
  <li>
   Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
  </li>
  <li>
   Assist in the deployment, configuration, and maintenance of IT equipment and software
  </li>
  <li>
   Guide and educate users on the effective use of relevant applications and systems
  </li>
  <li>
   Collaborate with other IT professionals to escalate and resolve complex technical problems
  </li>
  <li>
   Monitor the status of support tickets to provide timely updates to users
  </li>
  <li>
   Stay informed about new technologies and updates to better serve the organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
  <li>
   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
  <li>
   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
  </li>
  <li>
   User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
  <li>
   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
  </li>
  <li>
   complex problems with network connectivity or software functionality
  </li>
  <li>
   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
  </li>
  <li>
   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
  <li>
   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
  </li>
  <li>
   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
  <li>
   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
  </li>
  <li>
   Background:
  </li>
  <li>
   Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ON-SITE Model
  </li>
  <li>
   Time Flexibility
  </li>
  <li>
   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Help Desk

Pavago

<b>Job Title:</b> Customer Service Representative (CSR)
<br><b>Position Type:</b> Full-Time, Remote
<br><b>Working Hours:</b> U.S. client business hours (with flexibility for evenings/weekends depending on client support needs.
<br><br>
<b>About the Role:</b><br>
Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied.
<br><br>
<b>Responsibilities:</b><b>Customer Interaction & Resolution:</b><br>
<ul>
<li>Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.</li>
<li>Respond to inquiries across channels (phone, email, live chat, social media).</li>
<li>Resolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams.</li>
</ul>
<b>Knowledge Management:</b><br>
<ul>
<li>Update internal knowledge bases and FAQs with common solutions.</li>
<li>Create and maintain response macros and templates to improve efficiency.</li>
</ul>
<b>Ticket Management:</b><br>
<ul>
<li>Prioritize cases by urgency and SLA requirements.</li>
<li>Document all interactions in the ticketing system with complete notes.</li>
<li>Track and monitor open tickets to ensure closure within SLA.</li>
</ul>
<b>Customer Satisfaction & Feedback:</b><br>
<ul>
<li>Maintain professional, empathetic communication in all interactions.</li>
<li>Capture customer sentiment (CSAT, NPS surveys) and log feedback.</li>
<li>Identify recurring issues and flag trends to product/support leadership.</li>
</ul>
<b>Collaboration:</b><br>
<ul>
<li>Partner with product, operations, and engineering to resolve complex issues.</li>
<li>Provide customer insights to inform product improvements.</li>
</ul>
<b>Compliance & Quality:</b><br>
<ul>
<li>Ensure support interactions meet company standards for privacy (GDPR, HIPAA if relevant).</li>
<li>Maintain confidentiality when handling sensitive data.</li>
</ul>
<b>What Makes You a Perfect Fit:</b><br>
<ul>
<li>Patient, empathetic, and solutions-focused.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Comfortable managing high-volume workloads while maintaining quality.</li>
<li>Resilient under pressure and adaptable across industries.</li>
</ul>
<b>Required Experience & Skills (Minimum):</b><br>
<ul>
<li>1–2 years in customer service, call center, or support roles.</li>
<li>Experience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).</li>
<li>Strong typing and multitasking skills.</li>
<li>Proficiency with Microsoft Office/Google Workspace.</li>
</ul>
<b>Ideal Experience & Skills:</b><br>
<ul>
<li>Multilingual support capability.</li>
<li>Industry experience in SaaS, e-commerce, healthcare, or finance.</li>
<li>Familiarity with KPI-driven support environments.</li>
<li>Exposure to support automation (chatbots, AI-driven help tools).</li>
</ul>
What Does a Typical Day Look Like?
<br>A CSR’s day revolves around resolving customer issues quickly and professionally. You will:
<br><ul>
<li>Start by reviewing overnight tickets, prioritizing urgent cases.</li>
<li>Respond to customer inquiries across phone, email, and chat, aiming for first-touch resolution.</li>
<li>Update knowledge bases as new recurring issues are identified.</li>
<li>Collaborate with technical or Tier 2 teams to resolve escalated tickets.</li>
<li>Capture customer sentiment and escalate negative experiences for follow-up.</li>
<li>End the day by clearing your queue, ensuring tickets are resolved or handed off with complete documentation.</li>
</ul>
<b>In essence:</b> you ensure every customer interaction ends with clarity, professionalism, and resolution.
<br><br>
<b>Key Metrics for Success (KPIs):</b><br>
<ul>
<li>First Contact Resolution (FCR) rate.</li>
<li>Average Handle Time (AHT) within SLA targets.</li>
<li>CSAT/NPS scores (target ≥ 90%+ satisfaction).</li>
<li>Ticket backlog minimized and resolved within SLA.</li>
<li>Positive feedback from supervisors and customers.</li>
</ul>
<b>Interview Process:</b><br>
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., handle 3 simulated tickets via email/chat)</li>
<li>Client Interview with Support/Operations Leadership</li>
<li>Offer & Background Verification</li>
</ul>


Customer Service Representative

GamaLearn

Customer Support Representative (CSR) <p>We are seeking a motivated and customerfocused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service addressing customer inquiries resolving issues and ensuring overall customer satisfaction.</p> Role Responsibilities <ul> <li>Knowing our products inside and out so that you can answer questions.</li> <li>Handle incoming customer support requests.</li> <li>Provide accurate valid and complete information to customers.</li> <li>Maintain an uptodate understanding of the companys product / service.</li> <li>Document recurring issues or suggestions.</li> <li>Contribute to Product Knowledge base and Help Center : Provide feedback and updates based on common customer queries.</li> <li>Write guided tutorials of a specific topic or feature in the product.</li> <li>Create FAQs for the most needed points to the client.</li> <li>Keeping records of customer interactions transactions comments and complaints.</li> <li>Evaluate the need to scale the business operations in multiple countries / territories from the support aspect.</li> <li>Demo preparation personalizing the templates for each customer.</li> <li>Engage with 1st and 2nd tier of support to share the knowledge and coordinate on how to work with each other and scaling the academy courserelated operations course with them. As well all academy courses based on the products recent updates.</li> </ul> Requirements <ul> <li>High Education degree in Information system or similar degree.</li> <li>Required Languages Level : Arabic (C2 English (C1.</li> <li>ProblemSolving Communication & Handling Skills.</li> <li>Technical Skills / ICT knowledge.</li> <li>01 year of experience working in technical / help desk support or customer success.</li> <li>Flexible to work in different time shifts and day in the week.</li> </ul> Benefits <ul> <li>Competitive salary</li> <li>Health insurance</li> <li>Professional development opportunities</li> <li>Collaborative and inclusive work environment</li> </ul> <p>Required Experience :</p> <p>Unclear Seniority</p> Key Skills <ul> <li>Typing</li> <li>Data Entry</li> <li>Customer Service</li> <li>Basic Math</li> <li>Computer Skills</li> <li>Windows</li> <li>Banking</li> <li>Upselling</li> <li>Pricing</li> <li>Sanitation</li> <li>Cash Handling</li> <li>Stocking</li> </ul> <p>Employment Type : Full-Time</p> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDot%2bphMrrDY%2f6OlFJ1lK%2bwmbs" width="0" height="0" />

Customer Support Representative

Atos

<div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Applicant Privacy Notice</b></h3>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>French Service Desk
</b></h1></div></div></div></div><div><div><div><div>Publication Date: Oct 2, 2025
</div></div></div></div><div><div><div><div>Ref. No: 536578
</div></div></div></div><div><div><div><div>Location:
Cairo, EG
</div></div></div></div><div></div><div><div><div><div><p><b>About Atos</b></p><br>
<p></p>
<p>
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. &euro; 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.</p><br>
<p></p>
<p>
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</p><h1 class="jobSectionHeader"><b>
Role Description</b></h1>
<p>
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p>
<h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h1>
<h1 class="jobSectionHeader"><b>Core Responsibilities</b></h1>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><h1 class="jobSectionHeader"><b>Experience &amp; Qualification.</b></h1>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><h1 class="jobSectionHeader"><b>Skills, Knowledge &amp; Abilities</b></h1>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
<p><b>Performance Standards</b></p>
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul><br>
<p></p>
<p>
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br>
<p></p>
<p>
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.</p><p><br>
<b>
Choose your future. Choose Atos.</b></p></div></div></div></div></div><p></p>

French Service Desk

Festival Foods

<div>Location : Name: Wausau Position Type: Part-Time Company Overview:
<p>
</p><h2 class="jobSectionHeader"><b>ABOUT FESTIVAL FOODS:</b></h2>
<b>We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
</b><p><b>At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. </b>Job Summary:
</p><p><b>
Join our Festival Foods team as a Part-Time Guest Service Representative!</b></p><p><b>
Job Title:</b><b> Guest Service Representative (GSR)</b><br>
<b>Reports to:</b><b> Guest Services Manager</b></p><p></p><div><br>
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:
<p><b>
What </b><b>You&rsquo;ll</b><b> Do:</b></p><p>
As a Guest Service Representative, your responsibilities will include:</p><ul><li><b>
Provide Helpful Service: </b>Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li><b>
Lead by Example</b>: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li><b>
Utilize Leadership Tools:</b> include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li><b>
Oversee Operations</b>: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li><b>
Support</b>: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li><b>
Monitor &amp; Adjust</b>: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li><b>
Maintain Staffing Levels:</b> Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li><b>
Enforce Labor Laws:</b> Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li><b>
Optimize Scheduling:</b> Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li><b>
Communicate with Shift Managers:</b> Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li><b>
Manage Lane Flow:</b> Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li><b>
Track Attendance:</b> Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li><b>
Cart Management:</b> Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li><b>
Honor Commitments</b>: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li><b>
Support the Team</b>: Other duties as assigned.</li></ul><p><b>
What </b><b>We&rsquo;re</b><b> Looking For:</b></p><p>
To succeed as a <b>Guest Service Representative (GSR)</b>, you should have:</p><ul><li><b>
Strong Leadership</b>: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li><b>
Problem-Solving Skills</b>: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li><b>
Organizational Talent</b>: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li><b>
Teamwork &amp; Training</b>: A commitment to mentoring others and fostering a collaborative team environment.</li></ul><p><b>
Physical Demands and Work Environment:</b></p><p>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.</p><ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul><p><b>
Work Schedule:</b></p><p>
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.</p><div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div><br>
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Benefits Overview:
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</p><h2 class="jobSectionHeader"><b>WHY YOU'LL LOVE IT HERE:</b></h2>
<ul><li><b>Associate Discount:</b> Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.<p>
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<b>Weekly Pay &amp; Premium Pay: </b>Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><p></p><li><b>Two-Week Advanced Scheduling:</b> Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><p></p><li><b>Vision &amp; Dental Insurance:</b> Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.<p>
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<b>Support:</b> Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.<p>
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<b>Save for Your Future:</b> Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
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<i>At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.</i> Location : Address: 110 S 17th Ave Location : City: Wausau Location : State/Province: WI Location : Postal Code: 54401</li></ul></div>

Guest Service Representative (Part Time)

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