help desk representative

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Position:<br>
We are looking to hire an IT Helpdesk Representative, for our Karachi Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.<br>
<br>
Job Responsibilities</div><ul><li>
Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk</li><li>
Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems</li><li>
Manages the daily activities of local network systems and performs diagnostics</li><li>
Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards</li><li>
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems</li><li>
Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc</li><li>
Manages network management programs and assists the Team Lead in preparing network status reports</li><li>
You must be able to prioritize remediation of issues in an environment with critical uptime requirements</li></ul><div>
Job Qualification &amp; Specifications</div><ul><li>
Bachelor's degree in Computer Science/IT or equivalent.</li></ul><div>
The below certifications/training are highly desirable in addition to the above requirements:</div><ul><li>
CCNA certification in either Routing &amp; Switching or security.</li><li>
Microsoft Certified Professional in Server Infrastructure.</li><li>
Must have knowledge of the following:<ul><li>
Networking protocols, and standards</li><li>
Active Directory, DNS, DHCP, WSUS, WDS</li><li>
Windows Operating Systems</li><li>
VPN and VPN tunnels</li><li>
Good oral and written communication skills.</li><li>
Keen interest in Computer hardware, operating system, and networks.</li><li>
Must have excellent troubleshooting skills.</li></ul></li></ul><div>
Nice to Have</div><ul><li>
Knowledge and experience with Linux servers</li><li>
Knowledge and experience with Firewalls.</li><li>
Knowledge and experience with Network Monitoring Tools.</li></ul><div>
Shift Timings</div><ul><li>
Varied shift schedules may include day or evening hours.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

IT Helpdesk Representative

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 We are looking to hire an
 <strong>
  IT Helpdesk Representative,
 </strong>
 for our
 <strong>
  Karachi
 </strong>
 Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk
  </li>
  <li>
   Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
  </li>
  <li>
   Manages the daily activities of local network systems and performs diagnostics
  </li>
  <li>
   Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards
  </li>
  <li>
   Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
  </li>
  <li>
   Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc
  </li>
  <li>
   Manages network management programs and assists the Team Lead in preparing network status reports
  </li>
  <li>
   You must be able to prioritize remediation of issues in an environment with critical uptime requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualification &amp; Specifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science/IT or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 The below certifications/training are highly desirable in addition to the above requirements:
 <br/>
 <br/>
 <ul>
  <li>
   CCNA certification in either Routing &amp; Switching or security.
  </li>
  <li>
   Microsoft Certified Professional in Server Infrastructure.
  </li>
  <li>
   Must have knowledge of the following:
  </li>
  <ul>
   <li>
    Networking protocols, and standards
   </li>
   <li>
    Active Directory, DNS, DHCP, WSUS, WDS
   </li>
   <li>
    Windows Operating Systems
   </li>
   <li>
    VPN and VPN tunnels
   </li>
   <li>
    Good oral and written communication skills.
   </li>
   <li>
    Keen interest in Computer hardware, operating system, and networks.
   </li>
   <li>
    Must have excellent troubleshooting skills.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge and experience with Linux servers
  </li>
  <li>
   Knowledge and experience with Firewalls.
  </li>
  <li>
   Knowledge and experience with Network Monitoring Tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Varied shift schedules may include day or evening hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


HSK Digitronix Technologies

<p>Customer Support Representative</p><p><b>Location:</b> [Karachi]<br/><b>Job Type:</b> [Full-time]<br/><b>Pay:</b> [25000-45000]</p><p>Job Description</p><p>We are seeking a friendly, reliable, and detail-oriented <b>Customer Support Representative</b> to join our team. In this role, you will be the first point of contact for our customers, helping resolve issues, answer questions, and ensure a positive experience with our products and services.</p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email or chat</li><li>Resolve customer issues in a professional and timely manner</li><li>Accurately document customer interactions and feedback</li><li>Assist customers with product information, orders, returns, or technical issues</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Maintain a positive, empathetic, and professional attitude at all times</li></ul><p>Qualifications</p><ul><li>Intermediate or Graduated</li><li>Previous customer service experience preferred (but not required)</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems a plus</li></ul><p>Benefits</p><ul><li>Competitive pay</li><li>Opportunities for growth and advancement</li><li>Supportive team environment</li><li>Good Incentives</li><li>USA Holidays</li><li>Weekend off</li><li>Job Timings: 6 pm to 3 am</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs25,000.00 - Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>please rate your english skills between 1 to 10?</li><li>are you able to commute gulshan iqbal block 3 near disco bakery?</li><li>are you able to work 6pm to 3am monday to friday ?</li></ul><p>Work Location: In person</p>

Customer Support Representative

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Position</div><div>
We are looking to hire IT Helpdesk Officer for our Lahore Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Serving as the first point of contact for end-user support of computer systems/network on a routine basis via IT Helpdesk.</div></li><li><div>
Assists the Network team in designing and configuring the company&rsquo;s local, wired and wireless, and voice systems.</div></li><li><div>
Manages the daily activities of local network systems and perform diagnostics.</div></li><li><div>
Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.</div></li><li><div>
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</div></li><li><div>
Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.</div></li><li><div>
Manages network management programs and assists the Team Lead in preparing network status reports.</div></li><li><div>
You must be able to prioritize remediation of issues in an environment with critical uptime requirements.</div></li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

FedEx

<div><p>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience</p><p><br>
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.</p><p></p><p>
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required.</p><p></p><p>
May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.</p><p></p><p>
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.</p><p></p><p><b>
CORE COMPETENCIES</b></p><p><b>
Customer Focus</b>: Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.</p><p><b>
Quality Focus</b>: Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement</p><p><b>
Results Focus</b>: Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality.</p><p><br>
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Quote Desk Representative (Saudi National Only)

<div><p>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience</p><p><br>
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.</p><p></p><p>
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met.Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.</p><p></p><p>
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.</p><p></p><p><b>
CORE COMPETENCIES</b></p><p><b>
Customer Focus</b>: Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.</p><p><b>
Quality Focus: </b>Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement</p><p><b>
Results Focus: </b>Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality.</p><p><br>
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

<div><p>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience</p><p><br>
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.</p><p></p><p>
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.</p><p></p><p>
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.</p><p></p><p><b>
CORE COMPETENCIES</b></p><p><b>
Customer Focus:</b> Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.</p><p><b>
Quality Focus: </b>Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement</p><p><b>
Results Focus:</b> Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality.</p><p><br>
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

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