help desk representative

MaxRemind

Patient Help Desk Officer (ISB Branch) &ndash; MaxRemindMaxRemind is hiring a Patient Help Desk Officer for its ISB Branch. This role is suited for individuals who are confident in communication, comfortable working in a healthcare support environment, and capable of handling patient-related queries efficiently and professionally.Responsibilities:<ul><li>Answer incoming patient calls in a professional and courteous manner</li><li>Respond to queries related to billing, payments, and insurance</li><li>Accurately document all patient interactions in the system</li><li>Maintain patient confidentiality and ensure compliance with HIPAA regulations</li><li>Provide basic guidance and support to patients as needed</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (mandatory)</li><li>Strong communication skills</li><li>Basic knowledge of medical billing</li><li>Customer service experience preferred</li><li>Willingness to work night shifts</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Dinner and tea provided</li><li>Professional growth &amp; development opportunities</li><li>Supportive and professional work environment</li></ul>Location: Fazal Town Phase 2, Near Old Airport, Rawalpindi Shift Timing: On-site 6:00 PM &ndash; 3:00 AM (Night Shift) How To Apply: Share your CV at hr@mremind.comThis is a great opportunity to join a growing healthcare support team and build your career in patient services.Apply now or share with someone suitable.Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Patient Help Desk

CGS Group

<div>Job Title: POS Help Desk Customer Support Representative 
 
Job Summary: 
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. 
 
Key Responsibilities: 
Provide first-level technical support for POS systems via phone, email, or chat 
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity 
Guide users through step-by-step solutions in a clear and professional manner 
Escalate complex or unresolved issues to higher-level support teams when necessary 
Document all customer interactions, issues, and resolutions in the ticketing system 
Maintain a high level of customer satisfaction through effective communication and problem-solving 
 
Qualifications: 
High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field preferred) 
1&ndash;3 years of experience in a help desk, technical support, or customer service role 
Familiarity with POS systems, retail is a plus 
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus 
Strong troubleshooting and analytical skills 
Excellent verbal and written communication skills 
Ability to multitask and work in a fast-paced environment 
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred 
 
Skills &amp; Competencies: 
Customer-focused mindset 
Problem-solving and critical thinking 
Attention to detail 
Time management and organizational skills 
Ability to remain calm under pressure 
 
Work Environment: 
May require shift work, including evenings, weekends, or holidays</div><div></div>

POS Help Desk Customer Support Representative

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 
 
 
 Summary
 
 
 
 As a
 
 Call Center Representative - Tucker, GA (Hybrid)
 
 at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve &mdash; a community&rsquo;s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare&rsquo;s biggest challenges. Here are the details on this position.
 
 
 
 Your role in our mission
 
 
 
 This is an important position in Gainwell&rsquo;s commitment to helping clients deliver better health and human services outcomes.
 
 
 <ul>
 <li>
 Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
 </li>
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 Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
 </li>
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 Adhere to the client&rsquo;s SLAs and consistently meet production targets
 </li>
 <li>
 Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
 </li>
 <li>
 Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 2 or more years of customer service experience in any industry
 </li>
 <li>
 Knowledge of basic help desk software, computer software and Microsoft Office applications
 </li>
 <li>
 Strong problem-solving skills to bring inquiries to effective resolution
 </li>
 <li>
 Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
 </li>
 <li>
 Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
 
 
 </li>
 </ul>
 
 What You Should Expect In This Role
 
 
 
 <ul>
 <li>
 Work Environment: This is a hybrid role. You may be required to work at least 2 days per week on-site, but could increase based on business needs.
 </li>
 <li>
 Training: Approximately 2 weeks on-site.
 </li>
 <li>
 Harver Assessment Requirement: As part of our interview process, all candidates are required to complete the Harver Assessment. This evaluation measures key competencies essential to the role, including communication, multitasking, and problem-solving skills.
 </li>
 <li>
 Video Requirements: Video cameras must be on during all interviews and throughout the first week of orientation.
 </li>
 <li>
 Internet Requirements for Telework/Hybrid Roles: To work effectively in a telework or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for the best performance. To test your internet speed:
 </li>
 <ul>
 <li>
 Go to Google.
 </li>
 <li>
 Search for Internet Speed Test or click here.
 
 </li>
 </ul>
 </ul>
 
 Employee Benefits &amp; Perks:
 
 
 
 <ul>
 <li>
 Health benefits (medical, dental, and vision) begin on Day 1 of employment.
 </li>
 <li>
 401(k) with company match and additional benefits become available within the first few months.
 </li>
 <li>
 Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
 </li>
 <li>
 Career growth and advancement opportunities are encouraged and supported.
 </li>
 <li>
 A company-provided computer is supplied for work use.
 
 
 </li>
 </ul>
 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 
 
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 
 
 
 Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
 
 
 
</div>

Call Center Representative - Tucker, GA (Hybrid)

REVOLVE

<div>
 
 
 Meet REVOLVE:
 
 
 
 
 
 
 
 REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 
 
 
 
 
 
 At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment.
 
 
 
 
 
 Some of the sweetest perks we offer aren&rsquo;t in a typical benefit package like hefty discount on items we carry &ndash; as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
 
 
 
 
 
 To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
 
 
 
 
 
 Are you ready to set the standard for Premium apparel?
 
 
 
 
 
 
 Main purpose of the Customer Service Rep role:
 
 
 
 Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
 
 
 
 
 
 
 
 
 
 Major Responsibilities:
 
 
 
 Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
 
 &bull; Answering inbound telephone calls and providing excellent customer support
 
 
 &bull; Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
 
 
 &bull; Responsible for researching and resolving complaints to ensure customer retention and satisfaction
 
 
 &bull; Follow up on all written correspondence and escalate to customer service manager on duty as necessary
 
 
 &bull; Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
 
 
 
 
 
 
 Required Competencies:
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 &bull; Ability to work in a team environment
 
 
 &bull; Ability to give and receive honest and direct feedback
 
 
 &bull; Strong customer orientation with desire and willingness to help
 
 
 &bull; Strong verbal and written communication skills
 
 
 &bull; Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
 
 
 &bull; Knowledge of apparel construction and fabrication and various fashion categories
 
 
 &bull; Ability to work required overtime when business needs warrant
 
 
 &bull; Schedule flexibility as shifts can change based on needs of our customers
 
 
 
 
 
 
 Remote Work Requirements:
 
 
 
 &bull; Ability to work autonomously in a virtual environment
 
 
 &bull; Must be reachable and available by telephone, email, and instant message during work hours
 
 
 &bull; Ability to meet set productivity standards on an ongoing basis
 
 
 &bull; Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 
 
 &bull; Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 
 
 &bull; Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 &bull; Experience with Microsoft word and excel
 
 
 &bull; High School Diploma
 
 
 &bull; Type 50+ words per minute
 
 
 
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 &bull; 1+ years in Customer Service, help desk or call center experience
 
 
 &bull; Type 60+ words per minute
 
 
 &bull; Working knowledge of website navigation
 
 
 &bull; Adept at using web-based software &amp; tools
 
 
 &bull; Experience with Microsoft PowerPoint, Visio, Word, and Excel
 
 
 
 
 
 A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.
 
 
 
 
 
 
 
 
 For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
 
 
 
 
 
 A reasonable estimate of the current base hourly/salary range is $18.50/hr to $20.00/hr
 
 
 
 
 
 
 
 
 
 ATTENTION:
 
 
 
 After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
 
 
 
</div>

Customer Service Representative (TX, ID, NV)

Gainwell Technologies LLC

<div>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.<div><div><div><h2 class="jobSectionHeader"> 
Summary</h2></div></div><div></div><div><div><h2 class="jobSectionHeader">
Your role in our mission</h2></div><div><ul><li>
Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.</li><li>
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).</li><li>
Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.</li><li>
Interfaces with team personnel, management, and customers in reference to customer service issues.</li><li>
Conducts outbound calls to members in response to customer direction or other business needs.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we're looking for</h2></div><div><ul><li>
Bilingual (Spanish/English)</li><li>
6 months minimum, prefer more years of customer service or other telephone experience.</li><li>
Experience working with organizational functions and personnel.</li><li>
Experience working with computer software and telephone technology and skilled in the use of help desk software.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you should expect in this role</h2></div><div><ul><li>
Business and analytical critical thinking skills.</li><li>
Communication skills both written and oral.</li><li>
Ability to work independently.</li><li>
Ability to follow oral and written directions.</li><li>
Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.</li><li>
The payrate for this position is $22.50.</li></ul></div></div></div> 
The pay range for this position is $32,600.00 - $46,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. 
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. 
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</div>

Bilingual Call Center Representative - Greater Sacramento - Remote

DR HOTEL EMPLOYEE LEASING LLC

<div>You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.
The Role 
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.<div>
What You Will Be Doing 
<ul><li>Greet guests and provide friendly, helpful service</li><li>Assist with check ins, check outs, room assignments, and reservations</li><li>Answer guest questions and resolve issues promptly</li><li>Operate the front desk system and process payments</li><li>Communicate with housekeeping and other departments</li><li>Maintain the front desk area in a clean and organized manner</li><li>Handle guest requests and escalate concerns when needed</li><li>Provide local information and general hotel assistance</li></ul></div><div>
Why You Will Love It Here 
<ul><li>Supportive team environment</li><li>Opportunities to grow in front desk and hotel operations</li><li>A role where you meet new people and make a daily impact</li></ul></div>
Ready to Join the Team 
If you are ready to assist guests and help create memorable stays, we would love to meet you. 
Apply now.
EOE<div>
What Makes You You 
<ul><li>Strong customer service and communication skills</li><li>Friendly, positive, and professional presence</li><li>Comfortable using computers and hotel systems</li><li>Dependable, organized, and able to multitask</li><li>Prior hotel or customer service experience is helpful but not required</li></ul></div><ul><li>Flexible to work any shifts including holidays and weekends</li></ul></div>

GUEST SERVICE REPRESENTATIVE

ARPAZ Technology Services

Good in English Communication Skills (Mandatory)We are looking for a sound Customer Support Representative (female).<ul><li>Applicants should resident of: Gulistan-e-Johar.</li><li>( US based Healthcare), its like a front Desk Officer for Patient Assistance. Its not a Sales Job.</li><li>Job Location: Gulistan e Johar block 12 , Near Bin Hashim</li><li>Kindly apply people live at Gulistan e Johar, Mosamyat, and Safora </li><li>Working Hours: Night shift onsite (8 pm - 5 am)</li><li>Industry: US-Based Healthcare (Non-Sales Role)</li></ul>Location: Gulistan-e-Johar Block 12, Near Bin Hashim Timings: Night Shift (Onsite) &ndash; 8:00 PM to 5:00 AMWe are hiring a Customer Support Representative to serve as a front desk officer for patient assistance.Job Responsibilities:<ul><li>Patient Assistance: Handle incoming calls, provide information, and support patients with their queries.</li><li>Scheduling: Book and manage patient appointments with clinics.</li><li>Communication: Serve as a liaison between patients and healthcare providers.</li></ul>Eligibility:<ul><li>Female candidates preferred.</li><li>Applicants should resident of: Gulistan-e-Johar.</li></ul>Benefits:<ul><li>Salary PKR 55000 to 65000.</li><li>5000 Attendance Allowance</li><li>5 Days a week ( sat-sun off)</li><li>Medical Insurance( Inpatient-Outpatient)</li><li>Gym Fees Re-imbursement</li><li>Free Pick and drop</li><li>Free Meal</li><li>2 Annual Bonuses</li></ul>You can send your CV tohr@cogzance.com or WhatsApp it at 3102487347, kindly mention the position title in the subject line.Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support Representative ( Females -Night shift)

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