help desk supervisor

Western State Bank

<div><p>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.</p><p>
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.</p><p>
 Duties and Responsibilities:</p><div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div><p>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.</p>
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.<p>
This is a full time position with benefits.</p><p><i>
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. </i>In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</p><p>
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</p></div>

Help Desk Team Lead

Salayel Hospitality

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Help Desk &amp; Operations Support
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
  </li>
  <li>
   Support end users and service providers, coordinating actions and follow-ups.
  </li>
  <li>
   Escalate issues, complaints, and operational concerns to management when required.
  </li>
  <li>
   Provide prompt administrative support and respond to employee queries.
   <br/>
   <br/>
  </li>
 </ul>
 Administration &amp; Office Management
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
  </li>
  <li>
   Maintain accurate records, databases, and filing systems (electronic and physical).
  </li>
  <li>
   Manage schedules and diaries to ensure efficient coordination of activities.
  </li>
  <li>
   Monitor office supplies, manage inventory, and coordinate replenishment.
  </li>
  <li>
   Coordinate office maintenance and resolve day-to-day office issues.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
  </li>
  <li>
   Ensure property manuals are updated and consistent across all sites.
  </li>
  <li>
   Prepare daily, weekly, monthly, and ad hoc operational reports as required.
  </li>
  <li>
   Maintain transmittal logs, attendance records, leave records, and operational files.
  </li>
  <li>
   Support document control activities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
  </li>
  <li>
   Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Timely submission of monthly inventory reports.
  </li>
  <li>
   Regular updates of SOPs and operational manuals.
  </li>
  <li>
   Accurate and timely operational and security reporting.
  </li>
  <li>
   Daily maintenance of incoming and outgoing document logs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 <ul>
  <li>
   Diploma in any discipline (Administration preferred).
  </li>
  <li>
   Office Management certification is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
   <br/>
   <br/>
  </li>
 </ul>
 Skills &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Strong knowledge of office administration and documentation control.
  </li>
  <li>
   Familiarity with ERP or back-office systems.
  </li>
  <li>
   Advanced MS Office skills.
  </li>
  <li>
   Excellent communication, organization, and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 Job Challenges
 <br/>
 <br/>
 <ul>
  <li>
   Managing urgent and short-notice requests.
  </li>
  <li>
   Flexibility in working hours and duties based on operational needs.
  </li>
 </ul>
</div>


Help Desk Coordinator

Commonwealth Hotels

<div><div>Join Our Team at the DoubleTree by Hilton Manhattan Kansas!<br>
<br>
The DoubleTree by Hilton Manhattan, Kansas is seeking a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor<br>
<br>
<b>About Us:</b><br>
DoubleTree Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.<br>
<br>
<b>Why This Role?</b><br>
Working as a DoubleTree by Hilton Manhattan, Kansas, Front Desk Supervisor, Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor at the Doubletree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.<br>
</div><div><b>What&rsquo;s In It for You?</b><br>
Comprehensive Benefits: Medical, Dental, and Vision BENEFITS DAY ONE!<br>
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts<br>
Time Off: Vacation, Personal Days, and Holiday Pay<br>
Exclusive Discounts: Hotel, food, and beverage savings for personal travel<br>
Professional Growth: Online training courses<br>
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more</div>
<div></div><div><b>Key Responsibilities for the Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor include:</b></div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Maintains day-to-day operations of the Front Desk.</li>
<li>Establishes and maintains appropriate service standards for all Front Office areas.</li>
<li>Maintains proper cash handling procedures and appropriate over and short documentation.</li>
<li>Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.</li>
<li>Working Front Office Manager covering all short-staffed shifts, including audits.</li>
</ul>
<div><br>
<b>What We are Looking for in a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor:</b></div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays<br>
<br>
Why Commonwealth Hotels?<br>
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.<br>
<br>
Explore Our Hotel:<br>
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/<br>
<br>
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.<br>
<br>
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!</div></div>

Front Desk Supervisor

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
<br>
</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
<br>
Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
</div><br>
</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

Rooted Pathways Counseling and Consulting, LLC

<p>Position Overview</p><p>Rooted Pathways Counseling &amp; Consulting is seeking a warm, organized, and dependable Administrative Assistant to support the daily operations of our practice. This role is often the first point of contact for our clients, so we are looking for someone who can create a welcoming, calm, and professional environment while also keeping behind-the-scenes tasks running smoothly.</p><p>Key Responsibilities</p><p><b>Client Experience &amp; Front Desk Support</b></p><ul><li>Greet clients in a friendly and professional manner</li><li>Assist with client check-in for appointments</li><li>Maintain a welcoming, safe, and confidential office environment</li><li>Support smooth communication between clients and clinicians</li></ul><p><b>Administrative Support</b></p><ul><li>Answer phone calls and respond to emails in a timely, professional manner</li><li>Assist with scheduling and general office coordination as needed</li><li>Help maintain accurate client records and documentation systems</li></ul><p><b>Billing &amp; Paperwork Assistance</b></p><ul><li>Support the Practice Manager and Clinical Supervisor with administrative paperwork</li><li>Help track and organize documentation as needed</li></ul><p><b>Office Operations</b></p><ul><li>Perform light housekeeping tasks to maintain a clean and comfortable space</li><li>Monitor and track office supply inventory</li><li>Restock supplies and notify leadership when items need to be ordered</li></ul><p><b>Team Support</b></p><ul><li>Provide general administrative support to the Practice Manager and Clinical Supervisor</li><li>Assist with special projects and day-to-day operational needs</li></ul><p>Qualifications</p><ul><li>Strong organizational and time management skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to maintain confidentiality and professionalism at all times</li><li>Comfortable with basic computer systems (email, scheduling platforms, etc.)</li><li>Ability to multitask and adapt in a fast-paced environment</li><li>Previous administrative or front desk experience preferred, but not required</li></ul><p>Preferred Qualities</p><ul><li>Warm, welcoming presence with a client-centered mindset</li><li>Detail-oriented and proactive</li><li>Ability to work independently while also supporting a team</li><li>Interest in mental health or healthcare settings is a plus</li></ul><p>Work Environment</p><p>Rooted Pathways is a culturally rooted counseling practice committed to creating a supportive and inclusive environment for both clients and staff. This role plays an important part in helping clients feel safe, seen, and supported from the moment they walk through our doors.</p><p>Pay: From $15.00 per hour</p><p>Work Location: In person</p>

Administrative Assistant

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise Front Desk operations during your assigned shift to a consistently high standard
  </li>
  <li>
   Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  </li>
  <li>
   Advise your shift team of any special events or VIP Guests in the hotel that day
  </li>
  <li>
   Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  </li>
  <li>
   Maximize sales revenues through up-selling and marketing program
  </li>
  <li>
   Manage Guest requests, inquiries, and complaints promptly and completely
  </li>
  <li>
   Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Front Office experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Strong commercial/business awareness and demonstration of sales capabilities
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize and meet deadlines
  </li>
  <li>
   Excellent supervisory, inter-personal, and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Penda Aiken, Inc.

<div><h2 class="jobSectionHeader"><b>Job Description: Help Desk &amp; Security Support Analyst</b></h2>
<p><b>Location:</b> Albany, NY (Hybrid Eligible after training)</p>
<p><b>Client:</b> Statewide Financial System (SFS)</p>
<p><b>Schedule:</b> Mon &ndash; Fri | 8:00 AM &ndash; 5:30 PM (40 Hours/Week)</p>
<h3 class="jobSectionHeader"><b>Role Summary</b></h3>
<p>Join the frontline support team for the <b>New York Statewide Financial System (SFS)</b>. In this role, you will provide critical Tier 1 technical and functional support for help desk inquiries and security incidents. You will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations.</p>
<h3 class="jobSectionHeader"><b>Core Responsibilities</b></h3>
<ul><li><p><b>First-Line Support:</b> Monitor and respond to high-volume phone and email inquiries regarding SFS navigation, access, and reporting.</p>
</li><li><p><b>Incident Documentation:</b> Accurately log all issues and requests within the ticket management system (ServiceNow) during the initial contact.</p>
</li><li><p><b>Problem Analysis:</b> Leverage the SFS knowledge base to troubleshoot user issues, pinpoint resolutions, and provide &quot;how-to&quot; guidance.</p>
</li><li><p><b>System Maintenance:</b> Maintain a deep working knowledge of SFS procedures, processing requirements, and security protocols.</p>
</li><li><p><b>Escalation:</b> Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.</p>
</li><li><p><b>Technical Tasks:</b> Execute SQL scripts or queries (as needed) to research data issues and participate in system workgroups.</p>
</li></ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li><p><b>Technical Aptitude:</b> Proficiency in <b>MS Windows, Outlook, Excel, and Word</b>. Familiarity with <b>SharePoint</b> and <b>SQL</b> is highly desirable.</p>
</li><li><p><b>Software Experience:</b> Experience with <b>ServiceNow</b> or similar ticket/case management software is a strong plus.</p>
</li><li><p><b>Knowledge Base:</b> Basic understanding of accounting principles is preferred to better assist with financial system queries.</p>
</li><li><p><b>Communication:</b> Exceptional written and verbal communication skills; ability to draft non-technical correspondence for a professional audience.</p>
</li><li><p><b>Education:</b> High School Diploma required; a degree in <b>Computer Science</b> or a related field is preferred.</p>
</li></ul><h3 class="jobSectionHeader"><b>Work Environment &amp; Telecommuting</b></h3>
<ul><li><p><b>Initial Training:</b> 100% on-site in Albany to ensure full immersion in system training.</p>
</li><li><p><b>Hybrid Eligibility:</b> Once reliability and job proficiency are confirmed, candidates may apply for a hybrid schedule (minimum <b>50% on-site</b>).</p>
</li><li><p><b>Remote Requirements:</b> If approved for remote work, SFS provides equipment. Candidates must provide their own high-speed internet and phone connection.</p>
</li><li><p><b>Flexibility:</b> Candidates must be willing to report to the office on scheduled telecommute days if operational needs arise.</p></li></ul></div>

Computer Support Specialist

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Help Desk Team Lead

Help Desk Coordinator

Front Desk Supervisor

Operations Supervisor - The Inn at Villanova

Administrative Assistant

Front Desk Supervisor

Computer Support Specialist