help desk supervisor

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
HELP DESK SUPERVISOR<br>
HOURS: 1400-2200</p><div><br>
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Supervisor and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.<br>
<br>
WHAT YOU&rsquo;LL NEED TO SUCCEED<br>
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have:<br>
<ul><li>Education: Bachelor of Arts/Bachelor of Science</li><li>Experience: 5+ years of related experience</li></ul></div><p></p><p>
REQUIRED CERTS:</p><p>
1. Security+CE</p><div>
2. PWS 9.1<br>
<br>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul><br>
OWN YOUR OPPORTUNITY<br>
Explore an enterprise IT career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.</div>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
CompTIA Security+ CE | CompTIA - CompTIA</p></div><div></div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $73,965 - $40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Lead - SWINGS - TS/SCI W/ POLY

Data Access Communications

<p><b>Job Summary</b><br/>We are seeking an energetic and detail-oriented Supervisor of Service Desk to lead our technical support team. In this role, you will oversee daily operations of the service desk, ensuring prompt and effective resolution of IT issues across the organization. Your leadership will drive exceptional customer service, streamline support processes, and foster a collaborative environment that promotes continuous improvement. The ideal candidate is passionate about IT support, possesses strong communication skills, and thrives in a fast-paced setting where problem-solving and technical expertise are essential.</p><p><b>Duties</b></p><ul><li>Supervise and coordinate the activities of the Service Desk team to deliver high-quality IT support services.</li><li>Provide advanced technical support for software troubleshooting, hardware issues, and network connectivity problems.</li><li>Manage escalations efficiently, ensuring timely resolution of complex incidents related to computer management, operating systems (Windows, macOS, Linux), and network infrastructure.</li><li>Oversee the administration of IT systems including Active Directory, DNS, TCP/IP, VPNs, firewalls, and LAN/WAN networks such as Meraki.</li><li>Utilize tools like ServiceNow, Jira, BMC Remedy, and SCCM to track incidents, manage workflows, and generate reports for performance analysis.</li><li>Implement and enforce IT policies related to security protocols including firewall configurations, GPOs (Group Policy Objects), and network security measures.</li><li>Support the deployment and maintenance of computer hardware, mobile devices, operating systems, and peripheral equipment to ensure optimal performance.</li><li>Collaborate with other IT teams on infrastructure projects involving Windows Server environments and Microsoft Office applications.</li><li>Conduct training sessions for team members on new technologies or procedures to enhance overall service quality.</li><li>Maintain detailed documentation of support procedures, incident logs, and asset management records.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in a supervisory role within an IT help desk or service desk environment.</li><li>Extensive knowledge of technical support practices for software troubleshooting, desktop support, and computer hardware management.</li><li>Strong familiarity with operating systems including Windows (Windows Server), macOS, Linux; network protocols such as TCP/IP; and network administration concepts like DNS and DHCP.</li><li>Hands-on experience with IT support tools such as ServiceNow, Jira, BMC Remedy; SCCM; GPO; Active Directory; DNS; VPN solutions; firewall management; LAN/WAN configuration; Meraki networking equipment; and Microsoft Office Suite.</li><li>Demonstrated ability to analyze complex technical issues quickly and develop effective solutions.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</li><li>Ability to lead a team effectively while managing multiple priorities in a dynamic environment. Join us as a Supervisor of Service Desk to lead our dedicated team in delivering exceptional IT support that keeps our organization running smoothly!</li></ul><p>Pay: $12.00 - $15.00 per hour</p><p>Work Location: In person</p>

Supervisor of Service Desk

Pharmpix

<div><p><b>POSITION SUMMARY</b></p><p>
Pharmacy Help desk Call Center Supervisor reports to the Operations Manager and is responsible for the supervision of the complete functions of the Pharmacy Help desk Call Center. Provide support to the Operations Manager in the reports performance and monitoring the compliance of area metrics.</p><p><b>
ROLES AND RESPONSIBILITIES</b></p><ul><li>
Monitoring of all calls including incoming and outbound calls.</li><li>
Running daily, monthly and quarterly reports to evaluate Pharmacy Help desk Call Center performance.</li><li>
Assures appropriate coverage of Pharmacy Help desk Call Center calls during normal operation hours or as requested, to achieve the metrics and standards set by PharmPix.<ul><li>
Responsibility to recruit/interview and hire Pharmacy Help desk Call Center representatives&rsquo; personnel.</li><li>
Coordinate and monitor the service workflow to balance and meet call center expectations.</li><li>
Prioritize work assignments&rsquo; and build back-up plans to support goals.</li><li>
Help Pharmacy Help desk Call Center representatives in the setting and meeting of daily workload goals.</li></ul></li><li>
Monitor the quality of phone calls handled by the Pharmacy Help desk Call Center representatives.<ul><li>
Ensures calls are handled professionally.</li><li>
Provide direction and guidance to ensure consistent achievement of key performance metrics.</li><li>
Develop and maintain a back-up program to provide coverage during absences.</li><li>
Spontaneous monitoring of Pharmacy Help desk Call Center representatives with identified issues.</li></ul></li><li>
Handle pharmacy services issues that are escalated or complex in nature.</li><li>
Provide to the Operations Manager with performance management, goal setting, coaching and training and development of the Pharmacy Help desk Call Center representatives.</li><li>
Conduct coaching sessions as necessary.</li><li>
Build action plans to support any identified performance issue.</li><li>
Identify, document and manage attendance and performance issues. Responsible for the follow up on each issue.</li><li>
Set the standard for the team behavior by acting as a role model and mentor.</li><li>
Conduct monthly meetings with the Pharmacy Help desk Call Center representatives to review department goals, service measures, performance, PharmPix changes, updates and clients or pharmacies issues.</li><li>
Provide and complete reports, as requested by the Operations Manager.</li><li>
Collaborate in the development, review and implementation of policies and procedures to meet company goals.</li><li>
Responsible for promoting a team environment among personnel and management.</li><li>
Assist in coordinating resolution of solutions with pharmacies, members or clients as outlined in policies and procedures.</li><li>
Responsible for the supervision and tracking of daily Pharmacy Help desk Call Center operational process and procedures and assures the improving of quality and efficiency of the department.</li><li>
Monitor daily and assign to the Pharmacy Help desk Call Center Team Leader to schedule the alerts in BACMAN Alert Application to ensure proper management of rejections at point of sale.</li><li>
Monitor and assign to the Pharmacy Help desk Call Center Team Leader to perform the schedule for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.</li><li>
Special projects and other duties assigned by the Operations Manager.</li><li>
Supports all Quality Management Program initiatives.</li><li>
Other projects and duties assigned by the Operations Manager.</li></ul><p><b>
TRAINING &amp; EDUCATION</b></p><ul><li>
Bachelor&rsquo;s degree in business or healthcare related field.</li><li>
Pharmacy Technician associate or Technical degree.</li></ul><p><b>
LICENSURE / CERTIFICATION</b></p><ul><li>
Puerto Rico Board of Pharmacy Technician Certification (preferred).</li></ul><p><b>
PROFESSIONAL EXPERIENCE</b></p><ul><li>
2-3 years&rsquo; experience in PBM, retail or Health Plan related setting.</li></ul><p><b>
PROFESSIONAL COMPETENCIES</b></p><p><b>
Knowledge:</b></p><ul><li>
Knowledge in handling calls in a Pharmacy Help desk Call Center.</li><li>
Knowledge in Microsoft Office (Excel, Word, Power Point).</li><li>
Knowledge of procedures in a PBM environment.</li><li>
Knowledge in Performance Guarantees (PGs) from customers (example MCS)</li><li>
Fully bilingual English and Spanish.</li></ul><p><b>
Skills:</b></p><ul><li>
Ability to read and interpret documents, write reports and correspondence.</li><li>
Skill in analyzing situations accurately and taking effective action.</li><li>
Speak effectively before groups of PharmPix clients.</li><li>
Demonstrated effective organizational, interpersonal and communications skills.</li><li>
Strong verbal and written communications skills.</li><li>
Customer Service Leadership skills: practicing, valuing, and support service to both internal department and external clients.</li><li>
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.</li><li>
PC skill (Microsoft System)/System oriented.</li></ul><p><b>
Abilities:</b></p><ul><li>
Ability to work independently and with minimal supervision, demonstrating initiative and problem-solving skills.</li><li>
Ability to handle sensitive or confidential information is critical.</li><li>
Customer Service Leadership skills: practicing, valuing, and support service to both internal department and external clients.</li><li>
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals. &bull; Ability to read and interpret documents, write reports and correspondence.</li><li>
Team work: ability to work in a team environment.</li></ul><div><b>
PHYSICAL AND MENTAL DEMANDS</b></div><div><ul><li>
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.</li><li>
The position requires that the weight be lifted, and force is exerted up to 50 pounds.</li><li>
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.</li></ul></div><div><b>
ENVIRONMENTAL AND WORKING CONDITIONS</b></div><div><ul><li>
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.</li></ul></div><p><b>
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans</b></p></div>

Pharmacy Help Desk Call Center Supervisor

Flad Architects

<div>Overview:
<div>
If you enjoy solving complex challenges in a collaborative environment that celebrates each person&rsquo;s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices looking to hire a Computer Support Lead to work in our Madison, WI office. This role will take ownership of the IT Service Desk, including supervising team members, ensuring resolution of escalated tickets, and providing technical end-user support by troubleshooting client system and application issues. They will also manage Windows workstation lifecycle processes, including workstation imaging, application deployment, patching, etc. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people&rsquo;s lives.</div>
How will your days be spent:
<ul><li>Lead the IT Service Desk, including supervising team members, coordinating Service Desk issues, and ensuring desk coverage and tasks are assigned.</li><li>
Ensure proper resolution of Service Desk calls and tickets. Escalate Service Desk issues to other IT and BIM team members as needed.</li><li>
Provide technical support to end users by troubleshooting client system and application issues.</li><li>
Manage Windows and third-party software lifecycle (imaging, deployment, patching, removal) via both local and cloud-based tools.</li><li>
Install and deploy IT equipment, including setting up and taking down workstations. Lead the Computer Support team to determine periodic upgrades to workstation and laptop configurations to meet business objectives.</li><li>
Lead IT projects related to desktop/laptop imaging upgrades and implementation, application deployment, training, printer/copier upgrades, and audio/visual implementations.</li><li>
Provide support for audio-visual, video teleconferencing, teleconferencing and other conference room/display technologies.</li><li>
Participate in after-hours pager rotation.</li></ul>
What you bring to this role:
<p><b>
Technical Experience:</b></p><ul><li>
Minimum five years of relevant service desk and/or end-user support experience required.</li><li>
Minimum five years of experience with Microsoft Windows 10 operating system and one year of experience with Windows 11 required.</li><li>
Experience with Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.</li><li>
Minimum two years of experience with Windows desktop image capture, deployment and maintenance required.</li><li>
Minimum two years of experience with client device patch management, deployment, and issue remediation in an enterprise environment required. Powershell and batch scripting experience preferred.</li><li>
Previous experience in IT leadership role and prior supervisory experience required.</li><li>
Minimum of five years of experience with Intel-based desktop and laptop hardware required.</li><li>
Minimum three years of experience with installing, configuring, and troubleshooting devices non-PC (e.g. network printers) on a TCP/IP-based network required.</li><li>
Practical experience with recent Apple hardware and software preferred.</li></ul><p></p><p><b><br>
Other Skills:</b></p><ul><li>
Ability to communicate effectively (written and verbal) with clients, consultants, and team members.</li><li>
Skilled at working well within a team environment, with people at all levels of an organization, while juggling multiple demands.
</li><li>Strong attention to detail, excellent organizational and interpersonal skills, and flexibility in adjusting to shifting priorities and/or deadlines.</li><li>
Ability to problem-solve and resolve client issues while providing a quality, personable experience.</li><li>
Skilled at coaching, leading, mentoring, and supervising team members to ensure alignment with goals and performance objectives.</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in information systems, computer science, or related field required.</li></ul><p></p><p><b><br>
Flad offers a wide range of benefits, including:</b></p><ul><li>
Health, dental, and vision insurance</li><li>
Generous paid time off and paid holidays</li><li>
Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits; income protection &ndash; life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)</li><li>
Continuing education and career development &ndash; internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration, and organization reimbursement</li><li>
Hybrid work environment</li></ul><p></p><p><br>
Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><div></div><div><br>
If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.</div></div>

Lead Computer Support - Endpoint Management

University of Wisconsin–Madison

<div><p><i>Current employees: if you are currently employed at any of the universities of wisconsin, log in to workday to apply through the internal application process.</i></p><p></p><p>
Job category:</p>
Academic Staff<p></p><p>
Employment type:</p>
Regular<p></p><p>
Job profile:</p>
Service Coordinator I<p></p><p>
Job summary:</p><p>
The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW&ndash;Madison and Universities of Wisconsin faculty, staff, students, and researchers. This position supervises and supports Help Desk student employees in triaging and resolving desktop support requests, calls, work tickets, and other inquiries. The specialist also develops, documents, and enhances workflows for technology troubleshooting and service delivery, supporting a large and diverse community of users.</p><p></p><p>
Reporting to the Technology Operations Manager, the specialist serves as a primary liaison between technology support teams and library stakeholders by communicating system updates and outages. The position manages service desk tools, administers Windows and macOS environments, coordinates system upgrades and automation efforts, and oversees asset tracking systems with a focus on improving inventory accuracy and efficiency.</p><p></p><p>
The successful candidate will perform a variety of duties, including, but not limited to:</p><ul>
<li><p>
Provides technical escalation support to student workers at library technology help desk locations.</p></li>
<li><p>
Acts as liaison between technology support staff and library partners and stakeholders, by communicating system changes and outages.</p></li>
<li><p>
Manages and administers service desk support tools to ensure effective management of documentation, support requests, work tickets, and other inquiries.</p></li>
<li><p>
Administers and supports Windows and macOS environments, including OS update planning, configuration management, and endpoint security.</p></li>
<li><p>
Plans, tests, and coordinates system upgrades, integrations, and automation efforts in partnership with other Library Technology Teams.</p></li>
<li><p>
Manages the technical environment for asset tracking, implementing automated solutions to optimize inventory workflows and data accuracy</p></li>
</ul><p></p><p>
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.</p><p></p><p>
This position is full-time, 100%.</p><p><br>
Ongoing/Renewable</p><p></p><p>
Key job responsibilities:</p><ul><li><p>
Assists with the development and monitoring of the unit budget (0%)</p></li></ul><ul><li><p>
Serves as the primary liaison to service vendors and stakeholders regarding service updates, offerings, issues, and concerns (20%)</p></li></ul><ul><li><p>
Assists in the development of strategic planning initiatives and unit objectives for information technology services (10%)</p></li></ul><ul><li><p>
Plans and directs the day-to-day operational activities for service development, implementation, and maintenance of assigned services and projects (20%)</p></li></ul><ul><li><p>
Develops and creates best practices and user documentation for end-user technology services for use in remote, hybrid, or in-person work circumstances (20%)</p></li></ul><ul><li><p>
Proposes, develops, and implements unit operational policies and procedures to align with unit strategies and objectives (30%)</p></li></ul><p></p><p>
Department:</p><p>
Libraries, Library Technology Group</p><p></p><p>
Compensation:</p><p>
Starting salary will be based on experience and qualifications. Well-qualified applicants can anticipate earning between $65,449 - $75,000, with final salary based on experience and qualifications.</p><p></p><p>
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.</p><p></p><p>
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).</p><p></p><p>
Required qualifications:</p><ul>
<li><p>
Experience in computer operations or technology support, particularly within a team setting (student experience will be considered)</p></li>
<li><p>
Excellent interpersonal and customer service skills, with the ability to build effective partnerships and communicate complex information related to IT systems and/or IT policies to a broad audience</p></li>
<li><p>
Demonstrated ability to independently prioritize workload, manage multiple projects and deadlines effectively, and follow-through on tasks</p></li>
</ul><p></p><p>
Preferred qualifications:</p><ul>
<li><p>
Experience in user training and documentation preparation</p></li>
<li><p>
Experience with computer administration and support (macOS and Windows)</p></li>
<li><p>
Experience with hardware and software troubleshooting</p></li>
<li><p>
Experience with IT Asset Management</p></li>
<li><p>
Experience coordinating or supervising the work of others</p></li>
<li><p>
Experience leading and motivating teams</p></li>
</ul><p></p><p>
Education:</p><p>
Bachelor&rsquo;s Degree Preferred</p><p></p><p>
How to apply:</p><p>
Click the &quot;Apply&quot; button to start the application process. You will be prompted to upload the following documents:</p><ul>
<li><p>
Resume</p></li>
<li><p>
Cover Letter</p></li>
</ul><p></p><p>
Applicants should attach a cover letter and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.</p><p></p><p>
References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey.</p><p></p><p>
Failure to submit the required documents will result in no longer being considered for the position.</p><p></p><p>
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.</p><p></p><p>
Contact information:</p><p>
Abram Hopp, abram.hopp@wisc.edu, (608) 890-1795</p><p>
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.</p><p></p><p>
Institutional statement on diversity:</p><p>
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.<br>
<br>
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.</p><p></p><p><br>
The University of Wisconsin-Madison is an Equal Opportunity Employer.</p><p>
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.</p><p></p><p>
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.</p><p></p><p>
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.<br>
<br>
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).<br>
<br>
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.</p></div>

Technology Support Specialist

Directions Credit Union

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary:
  <br/>
  <br/>
 </strong>
 Responsible for tracking and maintaining help desk employees and ticketing system. Responsible for answering tickets and being a resource for employees. Oversees employees that assists with tickets. Analyzes Credit Union operational needs, researches new services and methodologies to improve operations, and makes recommendations. Serves as resource to managers on information technology issues. Oversees PC installation and maintenance. Directs the technical support to end users and ensures that users are served promptly.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
 <br/>
 <br/>
 <ul>
  <li>
   Assumes responsibility for the effective performance of Credit Union network administration and computer operations.
  </li>
  <li>
   Assumes responsibility for the effective and efficient performance of PC installation and maintenance.
  </li>
  <li>
   Effectively supervises Information Systems staff, ensuring optimal performance.
  </li>
  <li>
   Assumes responsibility for establishing and maintaining effective and professional business relations with members
  </li>
  <li>
   Assumes responsibility for maintaining effective business relations with business partners and outside vendors.
  </li>
  <li>
   Assumes responsibility for establishing and maintaining effective relationships with Credit Union staff and management.
  </li>
  <li>
   Assumes responsibility for related duties as required or assigned.
  </li>
  <li>
   The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company&rsquo;s handbook(s).
   <br/>
   <br/>
  </li>
 </ul>
 Directions Credit Union is an Equal Opportunity Employer. We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age religion, disability, or any other characteristic protected under federal, state, or local law.
</div>


IT Help Desk Manager

Community Care Physicians

<div><p>Our IT Department is looking for a <b>full time Service Desk Analyst</b> to join their team! This is a 40 hour position Monday - Friday: <b>8am - 5pm.</b></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Answer calls from users within Community Care</li>
<li>Help desk ticketing system</li>
<li>Troubleshoot windows and office</li>
<li>User account administration</li>
<li>Participate on a professional help desk, focused on providing exceptional customer support</li>
<li>Use a wide variety of tools to deliver accurate data and information</li>
<li>Ability to quickly transition from project work to incoming call(s)</li>
<li>Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians</li>
<li>Perform other related duties as delegated by immediate supervisor</li>
<li>Work on-call on a rotational basis among Help Desk team</li>
</ul>
<div><p>If you are interested in this opportunity and have the desired qualifications, please Apply Now!</p>
<p>
Compensation: $21.00 - $34.00 hourly</p>
<p>
Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!</p>
<p>
We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.</p>
<p>
Community Care Physicians is an Equal Opportunity Employer.</p>
</div>
Requirements:
<div><ul><li>Associate or Bachelor's degree in a computer science related discipline.</li>
<li>Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable</li>
<li>Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required</li>
<li>Knowledge of how to create quality documentation to present accurate analysis</li>
<li>Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians</li>
<li>Highly motivated, with a &quot;can-do&quot; attitude</li>
<li>Excellent analytical and problem-solving skills</li>
<li>Knowledge of general security and HIPAA policies and procedures</li>
<li>Ability to maintain effective and cooperative working relationships</li>
<li>Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude</li>
<li>Availability to work overtime, as needed, is a requirement in this role</li>
<li>Ability to create, maintain, and submit quality technical and business documentation</li>
<li>Basic project management skills and knowledge are desirable.</li></ul></div></div>

Service Desk Analyst

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