help desk supervisor

General Dynamics Ordnance and Tactical Systems

<div>Company Overview: General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team! Job Summary: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems Impact of the Role:
<h3 class="jobSectionHeader">General Profile</h3><ul><li>
Working supervisor of a team (spends a portion of time performing the work supervised) or supervises the daily activities of production team members</li><li>
Must have one or more of any direct report type</li><li>
Analyses information to solve on-going problems and implements procedures and approaches to complete work
</li><li>Responsible for results of the team</li><li>
Provides direction to team using extensive knowledge of established precedents and practices</li><li>
Consistent exercise of discretion &amp; judgment</li></ul>
Essential Functions:
<ul><li>Supervises all aspects of the organization's technical help desk.
</li><li>Provides mentoring and leadership to the team.
</li><li>Develops and optimizes processes to achieve service level requirements and performance goals.
</li><li>Establishes policies and procedures that produce high-quality service to internal customers.
</li><li>Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems.
</li><li>Reviews key metrics to analyze the help desk performance and identify problem areas.
</li><li>Supports resource planning and decision-making.
</li><li>Aligns help desk activities, strategies and initiatives to support and enhance the objectives of the organization.
</li><li>Collaborates with and trains technical teams to ensure accurate ticket categorization and resolution.
</li><li>Leads and directs the work of other employees and has some responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR &amp; General Managers.
</li><li><ul>Required Qualifications:
<li><ul><li>Required education and experience: Associate's Degree and 3-5 years' experience OR Equivalent Combination of Relevant Education &amp;/or Experience</li><li>
Critical professional related technical skills; computer skills: Proficient in Microsoft Office (Excel, Word, PowerPoint)</li></ul></li>
Preferred Qualifications:
<li><ul><li>Preferred education and experience: Bachelor's Degree</li><li>
Discipline/Major: Business or IT degree preferred</li><li>
Knowledge, skills &amp; abilities: Help Desk Management. Issue Resolution. Process Optimization. Solution Delivery. Upgrades Management. Vendor Management. Technical Project Management. Performance Metrics. IT Help Desk Software.</li></ul></li>
Physical Requirements:
<li><ul><li>Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</li><li>
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</li></ul></li>
Travel Requirements: Up to 25% travel likely. _____________________________: The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.</ul></li></ul></div>

Supervisor, End User Svcs

The Home Depot

<div><div>Position Purpose:
The Product Support Supervisor is responsible for handling escalated requests, maintaining tracking of licenses and software application discs, license keys, and the PCLS software server, and nurturing vendor relationships. The Product Support Supervisor is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members. 
As a Product Support Supervisor, you will act as a SME driving alignment across the team. In addition, you will lead and manage IT Support Team projects and enable projects outside the Support Desk area as needs arise. 
Key Responsibilities:<ul><li>
40% Delivery &amp; Execution:</li><li>
Provides on-call support at Team Lead level in paging system</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Partners to resolve escalated technical and executive level issues</li><li>
Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc.</li><li>
Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented</li><li>
Leads and manages projects within the IT Support Teams; provides engagement, consultation, and direction for projects outside of the Support Desk</li><li>
Drives alignment and improvement across the IT Support</li><li>
30% Administration &amp; Operations:</li><li>
Monitors daily business operations; assigns and delegates work to the team to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue)</li><li>
Creates reports to help run business needs (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)</li><li>
Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards</li><li>
Communicates regular pertinent product update information to keep knowledge current</li><li>
30% People:</li><li>
Provides leadership, mentoring, and coaching to the team</li><li>
Attracts, retains, and develops top talent</li><li>
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback</li><li>
Acts as a proponent of best practices</li><li>
Facilitates the onboarding and ramp up of new team members</li><li>
Monitors and observes team performance</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
3-5 years of relevant work experience</li><li>
This role is specific to Mid Shift 4x10 and will include Saturday as well.</li><li>
Expertise in CRM or standard help desk ticketing systems, and remote monitoring and management software</li><li>
Proficient in Microsoft Office standard applications</li><li>
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems</li><li>
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments</li><li>
Expertise in administering antivirus software</li><li>
Expertise in administering mobile devices and mobile device management systems</li><li>
Expertise in data management (backup) software and Windows Server</li><li>
Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li><li>
Expertise in contributing to and developing content for a knowledge database and team training documentation</li><li>
Expertise in guiding and coaching more junior team members</li><li>
Expertise in setting high standards through action</li><li>
Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness</li><li>
Experience managing and growing team members in a professional setting</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs</li><li>
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Develops Talent: Developing people to meet both their career goals and the organization's goals</li><li>
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives</li><li>
Ensures Accountability: Holding self and others accountable to meet commitments</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li></ul></div> 
Apply End Date: 06/15/2026</div>

Product Support Supervisor (Remote)

<div>
 Req176109
 
 
 
 Position Purpose
 
 
 
 The Product Support Supervisor is responsible for handling escalated requests, maintaining tracking of licenses and software application discs, license keys, and the PCLS software server, and nurturing vendor relationships. The Product Support Supervisor is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members.
 
 
 As a Product Support Supervisor, you will act as a SME driving alignment across the team. In addition, you will lead and manage IT Support Team projects and enable projects outside the Support Desk area as needs arise.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 40% Delivery &amp; Execution:
 </li>
 <li>
 Provides on-call support at Team Lead level in paging system
 </li>
 <li>
 Documents, reviews and ensures that all quality and change control standards are met
 </li>
 <li>
 Partners to resolve escalated technical and executive level issues
 </li>
 <li>
 Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc.
 </li>
 <li>
 Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented
 </li>
 <li>
 Leads and manages projects within the IT Support Teams; provides engagement, consultation, and direction for projects outside of the Support Desk
 </li>
 <li>
 Drives alignment and improvement across the IT Support
 </li>
 <li>
 30% Administration &amp; Operations:
 </li>
 <li>
 Monitors daily business operations; assigns and delegates work to the team to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue)
 </li>
 <li>
 Creates reports to help run business needs (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)
 </li>
 <li>
 Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards
 </li>
 <li>
 Communicates regular pertinent product update information to keep knowledge current
 </li>
 <li>
 30% People:
 </li>
 <li>
 Provides leadership, mentoring, and coaching to the team
 </li>
 <li>
 Attracts, retains, and develops top talent
 </li>
 <li>
 Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
 </li>
 <li>
 Acts as a proponent of best practices
 </li>
 <li>
 Facilitates the onboarding and ramp up of new team members
 </li>
 <li>
 Monitors and observes team performance
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 Typically reports to the Product Support Manager or Sr. Manager.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 </li>
 <li>
 Must be legally permitted to work in the United States
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of relevant work experience
 </li>
 <li>
 This role is specific to Mid Shift 4x10 and will include Saturday as well.
 </li>
 <li>
 Expertise in CRM or standard help desk ticketing systems, and remote monitoring and management software
 </li>
 <li>
 Proficient in Microsoft Office standard applications
 </li>
 <li>
 Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems
 </li>
 <li>
 Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments
 </li>
 <li>
 Expertise in administering antivirus software
 </li>
 <li>
 Expertise in administering mobile devices and mobile device management systems
 </li>
 <li>
 Expertise in data management (backup) software and Windows Server
 </li>
 <li>
 Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools
 </li>
 <li>
 Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
 </li>
 <li>
 Expertise in contributing to and developing content for a knowledge database and team training documentation
 </li>
 <li>
 Expertise in guiding and coaching more junior team members
 </li>
 <li>
 Expertise in setting high standards through action
 </li>
 <li>
 Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness
 </li>
 <li>
 Experience managing and growing team members in a professional setting
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 3
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
 </li>
 <li>
 Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
 </li>
 <li>
 Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
 </li>
 <li>
 Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
 </li>
 <li>
 needs of different audiences
 </li>
 <li>
 Customer Focus: Building strong customer relationships and delivering customer-centric solutions
 </li>
 <li>
 Decision Quality: Making good and timely decisions that keep the organization moving forward
 </li>
 <li>
 Develops Talent: Developing people to meet both their career goals and the organization's goals
 </li>
 <li>
 Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
 </li>
 <li>
 Ensures Accountability: Holding self and others accountable to meet commitments
 </li>
 <li>
 Manages Conflict: Handling conflict situations effectively, with a minimum of noise
 </li>
 <li>
 Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
 </li>
 <li>
 Resourcefulness: Securing and deploying resources effectively and efficiently
 
 
 </li>
 </ul>
 Apply End Date: 06/15/2026
</div>

TriWest Healthcare Alliance

<div><div><div><h2 class="jobSectionHeader">Profile</h2><div> 
<div><div>
</div><div>We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY</div><div></div><div> 
US Citizenship REQUIRED: Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</div><div></div><div> 
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!</div> 
Job Summary
With guidance from the IT Support Manager, oversees the day-to-day operations of Service Desk staff with a focus on Portal Support. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk. Functions as the primary escalation and supervisory point of contact for members of the Portal Support and Service Desk teams. Coordinates scheduling, monitors quality and performance metrics, adjusts workload to meet volume, and monitors whether service standards are achieved. Tracks high priority issues, including root cause analysis and problem identification. Assesses scope of impact caused by issues and escalates high priority issues as needed. Uses performance metrics and reporting to track aging of service requests referred to other IT staff for resolution. Provides performance metrics for management reports for Service Desk management team, including trend analysis, root cause analysis, and preventive measures. Documents Portal Support and Service Desk-related procedures and standard solutions. Ensures that staff has appropriate resources, training, and development to provide quality service.
Mentors Portal Support and Service Desk staff to develop skills and to appropriately cross-train for optimal coverage. 
Education &amp; Experience<div>
Required: 
 
<ul><li>High school diploma or equivalent</li><li>3+ years progressive, related technical experience in a medium to large business environment supporting all of the following: Windows OS, Active Directory, Microsoft Office, PC deployment, TCP/IP troubleshooting</li><li>1+ year experience in a leadership role such as supervisor or team lead</li><li>Expertise with desktop environment, application administration, network troubleshooting, and systems operations</li><li>Expertise with analysis, performance metrics, and collaboration with end-users and other IT staff, from planning through implementation and ongoing support</li><li>Excellent written and verbal communication skills</li><li>Experience in dealing with difficult interpersonal situations regarding support issues</li></ul></div><div>
Preferred: 
 
<ul><li>Bachelor's degree in Business, Computer Science, Engineering or related field</li><li>5+ years technical experience with desktop support operations</li><li>2 + year experience in a supervisory role</li><li>Experience managing staff in remote locations</li><li>Experience in analyzing metrics, trend gathering, and reporting</li><li>Experience with phone-monitoring of phone-based support agents</li><li>Experience with documentation and technical writing to develop Service Desk solutions and procedures</li></ul></div> 
Key Responsibilities<ul><li>Provides technical direction and supervision to Technical Support Analysts working on the Service Desk. Ensures that staff has appropriate resources, training, and development to provide quality service. Mentors Service Desk staff to appropriately cross-train and develop troubleshooting skills.</li><li>Provides assistance to staff members as required. Handles escalated calls when needed. Provides relief to Service Desk staff by fielding calls during high volume. Monitors phone queue, tracks inbound calls, and keeps staff members aware of inbound calls, calls waiting, and other metrics.</li><li>Performs complex analysis of metrics related to Service Desk operations in such areas as incoming call analysis, ticket generation and tracking/root cause analysis of high severity issues. Meets with individual agents to support their needs as required and keeps staff informed of issues impacting service levels.</li><li>Answers service-related calls as necessary.</li><li>Fields calls which phone agents are unable to handle.</li><li>Owns and tracks all high severity issues, documenting the issue and final solution, and reporting on issues to IT staff, and driving proactive solutions to prevent recurrence.</li><li>Provides regular and direct monitoring and feedback to phone-based agents, including coaching on customer service skills and efficiency.</li><li>Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues.</li><li>Conducts team meetings to review overall performance, service issues, new documentation, solutions, and techniques to improve service and efficiency.</li><li>Keeps customer base informed of issues impacting Service Desk through email, Trinet, and phone system. Keeps users informed of progress on unresolved issues.</li><li>Monitors high frequency issues reported by customers, types of tickets logged, and types of tickets logged by customers through the web tool.</li><li>Ensures proper categorization, prioritization and documentation of service calls, ensuring escalation to the proper resources or teams when necessary.</li></ul><div>
.: 
 
<ul><li>Collaborates with users, vendors, and other TriWest technical staff members on the identification, isolation and correction of high severity issues, and enhancements in the ticket management system.</li><li>Keeps staff aware of queue, inbound calls, waiting calls, and abandonment rates for feedback purposes.</li><li>Consistently follows standard problem management processes.</li><li>Regular and reliable attendance is required.</li></ul></div> 
Competencies
Coaching / Training / Mentoring: Actively fosters actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listens critically; collaborates.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Delegation Skills: Provides clear performance expectations for projects and ensure adequate access to resources for completion.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Leadership: Successfully manages different styles of employees; provides clear direction and effective coaching.
Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Technical Skills: Advanced knowledge of Call Center support operations, documentation, and procedures; advanced understanding of service request and Call Center tools, techniques, and metrics; advanced knowledge of Service Desk technical support best practices and industry standards; advanced knowledge of technology impact on end-user functionality; advanced analysis skills to analyze, define, and quickly identify technical problems; knowledge of current computer and internet technologies; ability to communicate technical information to non-technical users. 
Working Conditions<div>
Working Conditions: 
 
<ul><li>Works non-standard hours as required and maintains availability for after-hours work</li><li>Available for technical and customer service-related escalations from agents or in response to customer needs</li><li>Works within a standard office environment, with minimal limited travel</li><li>Extensive computer work with prolonged periods of sitting</li><li>Serves as point of escalation for tier 1 and tier 2 issues in an on-call capacity</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Company Overview</h2><div> 
<div><div>
</div>Taking Care of Our Nation&rsquo;s Heroes.
It&rsquo;s Who We Are. It&rsquo;s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996. 

</div></div></div></div><div><div><h2 class="jobSectionHeader">
Benefits</h2><div> 
<div><div>
</div>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:<ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul><div>
TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $92,000 - $100,000 per year.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Equal Employment Opportunity</h2><div> 
<div><div>
</div>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</div></div></div></div></div>

Supervisor, IT Support

Segreve & Hall Insurance Associates

Segreve &amp; Hall is seeking a professional and organized individual to join our team as a Welcome Desk Coordinator. This position serves as the first point of contact for clients and plays a key role in ensuring a positive and efficient office experience.Position Overview:The Welcome Desk Coordinator is responsible for managing front office operations, greeting clients, handling incoming communications, and providing administrative support to the team. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering excellent customer service.Key Responsibilities:Greet and assist clients and visitors in a professional and courteous mannerAnswer, screen, and direct incoming phone callsManage incoming and outgoing mail and deliveriesPerform general administrative tasks, including data entry and document handlingProvide support to the service team as neededMaintain an organized and efficient front office environmentQualifications:Excellent verbal and written communication skillsStrong organizational and multitasking abilitiesProfessional demeanor with a customer-focused approachProficiency with standard computer systems and willingness to learn agency platformsPrior administrative or customer service experience preferredWhat We Offer:Competitive compensation based on experienceComprehensive benefits package, including Health, Dental, and 401(k)Supportive and collaborative work environmentOpportunities for professional development &amp; growthSegreve &amp; Hall is committed to providing outstanding service to our clients while fostering a professional and supportive workplace for our employees.Pay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul>Work Location: In person

Welcome Desk Coordinator

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

VIM Associates

<div>Hybrid Position: Location Atlanta Georgia
Clearance: None
US Citizenship Required
Position: Senior Help Desk Coordinator
Experience: 5+ years preferably in the federal or public health industry.
Certification in the industry: A major plus - CompTIA A+, CompTIA Network+, CompTIA Security+
Education: Bachelor's preferred
The objective of this project is to collect and provide users with more information and to facilitate research for medical professionals and individual researchers through a web portal. This project is in the need to IT personnel to ensure the Portal and all its elements are secure and accessible to all major web browsers (e.g. Chrome, Safari, Firefox, Explorer) and adaptable to future applications such as Apple IOS and Google Android including but not limited to updating the portal as content is subject to change.
Responsibilities
Provides first level support to patients, the public (researchers, clinicians, physicians, family members, and friends) and other FTE staff members. Responds to customer (patients and Public) issues/requests via phone and email.
Research, identify and troubleshoot username, password, login, status account, visibility, surveys, technical and web browser issues.
Escalates issues of concern to management, 2nd-level, and third level support, Communicate resolutions to users in a timely manner.
Provides guidance and training to end-users (patients, caregivers, researchers) on how to navigate through the website, creating accounts, passwords, taking surveys, and usernames.
Assists patients and the public with registration into the Portal.
Update user account information and status in the portal.
Activate and deactivate user accounts upon request.
Reset user passwords and answer general questions and inquiries about the portal, clinical studies, and surveys.
Communicates and enforces security policies.
Creates, edits, and updates internal users in database and assign permissions/privileges.
Creates test scripts. Performs Functional and Regression testing.
Documents defects and enhancement request in defect tracking tool. Interface with developers and DBA&lsquo;s to identify and resolve technical, data, and database issues.
Works with development team to understand new functionality and support rollout to internal and external users.
Works with Health Scientist, MD&rsquo;s, statisticians, and Epidemiologist to provide outreach to patients for clinical studies and Biorepository pilot programs.
Tracks the names and number of clinical studies and the number of participants in excel spreadsheet.
Gathers and documents requirements for the Dashboard, Data, admin portal and website.
Performs peer review of Business requirements involving additions of new surveys.
Generates monthly data reports for Public Health Advisor detailing the number of new enrollees into the database from each state.
Creates and maintains clinical database, i.e ongoing clinical studies, contact name, and information.
Tracks customer issues via excel spreadsheet, mail out registry materials to requestors, provide project tasks and timelines via power point for client, and assist Health Scientist with identifying duplicate and test accounts.
Schedules meetings via outlook, create agendas for weekly meetings, and create minutes for weekly meetings.
Tracks number of materials requested and on hand.
Coordinates and participates in special projects.
Ensures all agency security and budgetary requirements/requests are addressed within specified timelines.
Minimum Requirements:
Skills/Qualifications:
Strong knowledge of PC-based applications
browsers, and utilities
Basic troubleshooting skills
Windows XP Full browser suite support (IE, Chrome, Firefox, and Safari)
Microsoft Office Suite support
SharePoint experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Senior Help Desk Coordinator

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