help desk support

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation $25+ hourly DOE
</div><div>LocationWashington D.C.</div>
<div>Job Type Temporary
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is seeking an experienced IT Help Desk Specialist for a DC-based association. This role will work onsite, serving as the technical lead for workstation, Office365, and other application support across the organization. This is expected to be a 3 month temporary assignment with an immediate start. Candidates with Tier I support experience are encouraged to apply!<br>
<br>
Responsibilities Include:
<ul><li>Provide technical support for Office 365 Suite and laptops</li>
<li>Set up and configure new computers</li>
<li>Provide AV support for conference rooms and equipment</li>
<li>Assist with user technical issues as needed</li>
<li>Escalate issues as needed to management</li>
</ul>Qualifications Include:
<ul><li>Bachelor's Degree preferred</li>
<li>1-3 years of Tier I desktop support experience in a professional office environment required</li>
<li>Strong skills in Office 365 support</li>
<li>Professional and customer service-focused mentality</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Help Desk Support

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work hours for this position is 11:00pm - 7:30am Sunday - Thursday and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
ITIL Foundation - ITIL - ITIL</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Sunday - Thursday - Secret or TS preferred

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 <br/>
 <br/>
 <strong>
  In This Role You Can Expect To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
  </li>
  <li>
   Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
  </li>
  <li>
   Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
  </li>
  <li>
   Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
  </li>
  <li>
   Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
  </li>
  <li>
   Support wired, wireless, VPN, and remote connectivity issues.
  </li>
  <li>
   Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
  </li>
  <li>
   Install and configure workstation hardware, operating systems, and approved software.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
  </li>
  <li>
   Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
  </li>
  <li>
   Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
  </li>
  <li>
   CompTIA Security+, CompTIA A+, or equivalent certification.
  </li>
  <li>
   At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  </li>
  <li>
   Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  </li>
  <li>
   Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Familiarity with VPN, remote access technologies, and mobile device management platforms.
  </li>
  <li>
   Experience supporting conference room technology or VTC systems.
  </li>
  <li>
   Knowledge of IT asset management and device lifecycle processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Connsci
  <br/>
  <br/>
 </strong>
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 <br/>
 <br/>
 <strong>
  What You Can Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  </li>
  <li>
   Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  </li>
  <li>
   Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
   <br/>
   <br/>
  </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 <br/>
 <br/>
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 <br/>
 <br/>
 Salary: $55000 - $68000 per year
</div>


IT Help Desk Technician (Clearance Required)

Milestone Technologies, Inc.

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
 <br/>
 <br/>
 Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Functioning as part of a Help Desk support team, individuals in this position will serve as a first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity. The IT Support Specialist will assume full ownership of request and incident resolution, status and tracking of individually assigned tickets, as well as complete Help Desk tasks including initial ticket triage, prioritization, and escalations. Customer predominantly uses Mac OS and Chrome OS, with a growing Windows environment.
 <br/>
 <br/>
 <strong>
  How You Will Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer questions and provide support for employees in person and online (via email, Slack, and tickets)
  </li>
  <li>
   Set up and troubleshoot Computers for employees (primarily MacOS but Windows and Chromebooks in fleet)
  </li>
  <li>
   Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
  </li>
  <li>
   Offer ideas to streamline our processes and improve upon existing programs
  </li>
  <li>
   Take on projects of impact to the employee experience
  </li>
  <li>
   Perform small project-based work to improve IT systems
  </li>
  <li>
   Assist with troubleshooting Bitcoin Mining prototype hardware and software
  </li>
  <li>
   Showcase your knowledge by training other employees on new applications, hardware, and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of Technical Support experience troubleshooting iOS, Chrome OS and Windows systems
  </li>
  <li>
   Experience with GSuite tools including GMail, Google Docs, and Google Calendar
  </li>
  <li>
   Empathy and passion for the customer&rsquo;s experience
  </li>
  <li>
   A drive to assist customers and solve their technical problems
  </li>
  <li>
   A history of providing great customer services
  </li>
  <li>
   Experience with MacOS, Chrome, and Windows
  </li>
  <li>
   Problem solving and intuitive troubleshooting skills
  </li>
  <li>
   Handling multiple issues of varying complexities and priorities at once. Time management and excellent computer skills are a must
  </li>
  <li>
   An understanding of connecting computers to networks especially over WiFi
  </li>
  <li>
   A human-centric approach to your work. You want to be a resource for employees, to help answer questions they have, while in the office
  </li>
  <li>
   An understanding of A/V concepts and functionality
  </li>
  <li>
   VOIP administration experience
  </li>
  <li>
   Command-line Unix experience
  </li>
  <li>
   Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
  </li>
  <li>
   You have a history of expanding your knowledge via technical training (self- taught and/or formal) and certification
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Estimated Pay Range: The estimated pay range for this position is USD $30.00/Hr. - USD $39.00/Hr. and is a Non-Exempt role.
 <br/>
 <br/>
 Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
 <br/>
 <br/>
 <strong>
  <strong>
   Our Commitment to Diversity &amp; Inclusion
   <br/>
   <br/>
  </strong>
 </strong>
 At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
 <br/>
 <br/>
 Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 <br/>
 <br/>
 We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
 <br/>
 <br/>
</div>


IT Support Specialist

NuAxis Innovations

<div>
 <strong>
  We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
  <br/>
  <br/>
 </strong>
 <strong>
  Technology is our Passion. People are our Purpose.
  <br/>
  <br/>
 </strong>
 We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
 <br/>
 <br/>
 We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
 <strong>
  Help Desk Specialist I s
 </strong>
 for a Full-Time position.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist's activities include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Provide 24x7x365 coverage for all Tier I customer-related issues.
  </li>
  <li>
   Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
  </li>
  <li>
   Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
  </li>
  <li>
   Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  </li>
  <li>
   Escalate issues reported by WMATA's VIPs
  </li>
  <li>
   Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
  </li>
  <li>
   Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  </li>
  <li>
   Escalate to other support entities when an issue requires a higher level of technical skills.
  </li>
  <li>
   Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  </li>
  <li>
   Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  </li>
  <li>
   Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
  </li>
  <li>
   Manage incidents, Problems, and Service Requests.  Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education
  </li>
  <li>
   High school diploma or GED (minimum requirement)
  </li>
  <li>
   Associate degree in IT, Computer Science, or related field (preferred but not required)
  </li>
  <li>
   Technical Skills
  </li>
  <li>
   Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
  </li>
  <li>
   Familiarity with operating systems
  </li>
  <li>
   Windows (most common)
   <br/>
   <br/>
  </li>
 </ul>
 Understanding of troubleshooting steps, including:
 <br/>
 <br/>
 <ul>
  <li>
   Software installation / uninstallation
  </li>
  <li>
   Password resets
  </li>
  <li>
   Network connectivity issues
  </li>
  <li>
   Printer issues
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge of common applications, such as:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 (Outlook, Word, Teams, OneDrive)
  </li>
  <li>
   Web browsers
  </li>
  <li>
   VPN clients
  </li>
  <li>
   Customer Service Skills
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Ability to explain technical issues in simple, clear language
  </li>
  <li>
   Patience and professionalism
  </li>
  <li>
   Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience
  </li>
  <li>
   Soft Skills
  </li>
  <li>
   Problem-solving mindset
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to follow standard operating procedures (SOPs)
  </li>
  <li>
   Organizational skills and ability to document tickets clearly
  </li>
  <li>
   Experience
   <br/>
   <br/>
  </li>
 </ul>
 0&ndash;1 year of IT + basic technical competency
 <br/>
 <br/>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Certifications (Often Preferred, Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ &ndash; the most recognized entry ‑ level IT certification
  </li>
  <li>
   CompTIA IT Fundamentals (ITF+) &ndash; great for beginners
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals &ndash; helpful for MS-based environments
  </li>
  <li>
   HDI Customer Service Representative &ndash; customer support&ndash;specific credential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
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 We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.
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Help Desk Specialist I

GovCIO

<div>Overview:
<div>
GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.</div>
Responsibilities:
<div>
The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working closely with the Senior and Journeyman staff to escalate more complex problems.</div><br>
<div></div><ul><li>
Provide initial point of contact (Tier 1 support) for users experiencing hardware, software, and basic network issues via phone, email, and ticketing system.</li><li>
Perform foundational troubleshooting for standard operating environments, including Windows 10/11, M365 suite applications (Outlook, Word, Excel, Teams), and basic network connectivity issues.</li><li>
Accurately document all incidents and service requests within the enterprise ticketing system (e.g., ServiceNow), ensuring clear communication and adherence to established ITIL incident management processes.</li><li>
Assist with user account management within Active Directory and Azure AD, including password resets, account unlocks, and basic group membership modifications.</li><li>
Install, configure, and deploy standard desktop hardware, software, and peripherals (laptops, printers, monitors, etc.).</li><li>
Collaborate with senior team members and participate in training sessions to continuously build technical skills and understanding of enterprise systems.</li><li>
Follow established troubleshooting guides and standard operating procedures (SOPs) to resolve common issues efficiently and effectively.</li></ul>
Qualifications:
<ul><li>High School Diploma or GED required; Technology, Computer Science, or a related field is a strong advantage) with 2-3 years of experience in IT support, help desk, or a related technical field.</li><li>
Clearance Requirement: Must be clearable up to an active Secret clearance.</li></ul><div><b><br>
Required Skills and Experience</b></div><ul><li>
Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is mandatory.</li><li>
Deep, Foundational knowledge of Microsoft environments.</li><li>
Basic understanding of networking concepts (TCP/IP fundamentals, DNS, DHCP) sufficient to troubleshoot basic connectivity issues.</li><li>
Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools.</li><li>
Strong interpersonal and communication skills, with a focus on customer service and clear technical documentation.</li><li>
Eagerness to learn and adapt to new technologies and processes within a fast-paced environment.</li></ul><div><b>
Preferred Skills and Experience</b></div><ul><li>
Completion of an Associate's or Bachelor&rsquo;s degree in Information</li><li>
Prior experience in a federal or military environment (U.S. Coast Guard, DoD) is a plus.</li><li>
Familiarity Basic familiarity with Active Directory administration tasks.</li><li>
Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals).</li></ul><br>
<div></div>
Company Overview:
<div>
GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.<br>
<br>
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?</div><div></div><div><b><br>
What You Can Expect</b></div><div></div><div><b><br>
Interview &amp; Hiring Process</b></div><div>
If you are selected to move forward through the process, here&rsquo;s what you can expect:</div><ul><li>
During the Interview Process</li><li><ul><li>
Virtual video interview conducted via video with the hiring manager and/or team</li><li>
Camera must be on</li><li>
A valid photo ID must be presented during each interview</li></ul></li></ul><ul><li>
During the Hiring Process</li><li><ul><li>
Enhanced Biometrics ID verification screening</li><li>
Background check, to include:</li><li><ul><li>
Criminal history (past 7 years)</li><li>
Verification of your highest level of education</li><li>
Verification of your employment history (past 7 years), based on information provided in your application</li></ul></li></ul></li></ul><div><b>
Employee Perks</b></div><div>
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:</div><ul><li>
Employee Assistance Program (EAP)</li><li>
Corporate Discounts</li><li>
Learning &amp; Development platform, to include certification preparation content</li><li>
Training, Education and Certification Assistance*</li><li>
Referral Bonus Program</li><li>
Internal Mobility Program</li><li>
Pet Insurance</li><li>
Flexible Work Environment</li><li>Available to full-time employees</li></ul><div></div><div><br>
Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.</div><div></div><div><b><br>
We are an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.</div><div></div><div><b><br>
Posted Pay Range</b></div><div>
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.</div>
Posted Salary Range: USD $27.25 - USD $30.80 /Hr.</div>

IT Support Help Desk Specialist (Junior)

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